51 to 75 of 82 ITSM Jobs in the Midlands

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from ...

service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. You will own the ITSM platform roadmap, manage vendor relationships, and deliver operational reporting to leadership. #J-18808-Ljbffr ...

development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About … ability to learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk ...

deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance ...

Manager to shape customer-focused IT services in a modern digital environment. You will lead a cross-functional team of Business Partners, aligning IT Service Management with business priorities and investment decisions. The role focuses on improving service quality, customer experience and value delivery across the organisation, with a hybrid ...

opportunities within a major digital transformation program. The role focuses on driving continual service improvement, engaging senior stakeholders, and delivering value through effective IT Service Management practices. Hybrid Nottingham-based work is offered with flexible hours. #J-18808-Ljbffr ...

years' experience in IT support or service desk management. Proven experience leading and developing technical support teams. Strong knowledge of IT Service Management (ITSM) platforms, ideally ConnectWise . Experience with Microsoft 365 administration and modern workplace technologies. A solid understanding of service management frameworks, including ITIL. Excellent communication, stakeholder management ...

starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

grow the team while collaborating with clients and internal stakeholders. You should have 5+ years in IT support or service desk leadership, strong ITSM/ConnectWise experience, and ITIL knowledge. A customer-focused, proactive approach is essential for success in this fast-paced environment. #J-18808-Ljbffr ...

OneAdvanced is seeking a ServiceNow Administrator and Developer to join our Birmingham team. You will manage daily administration, develop ITSM/CSM/ITOM solutions, and implement platform enhancements and integrations with ERP systems. You will collaborate with the IT Service Desk and cross-functional teams, delivering technical solutions ...

aerospace client. The role focuses on incident response, tool health, and triaging requests, with on-call coverage as needed. You will handle ITSM incidents, maintain security tooling (SIEM, IDPS, GVM, malware protection), and learn to tune policies while delivering reliable security operations in a dynamic environment. #J-18808-Ljbffr ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred Skills & Qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self‐service, knowledge management, service catalogue or AI‐enabled support capabilities. Project, programme ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...

technical specialists and suppliers to enable effective collaboration Identify, manage and mitigate risks, issues and dependencies across service transitions Coordinate onboarding of services into ITSM platforms (e.g. ServiceNow), ensuring clarity on ownership, support models and performance expectations About us We pride ourselves as being an employer of choice, where Everyone … build capability in service management practices This is not an exhaustive list. Essential criteria ITIL qualification (or equivalent) with practical experience in IT Service Management, particularly Service Transition Demonstrated experience leading service transition activities for digital or technology services Strong stakeholder engagement and communication skills, with the ability to influence ...

looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimisation of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation . This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents/Agentic … Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations . Mandatory Skills ServiceNow ITSM/ITSM Pro ServiceNow AI Agents/Agentic AI Strong ServiceNow platform architecture experience Now Assist Virtual Agent IntegrationHub Service Portal/Employee Center UI Builder Performance Analytics Flow Designer Enterprise integrations Key Responsibilities ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … ownership, authoritative sources and data-quality management. Experience of Power BI, Microsoft Fabric, SQL or another reporting and analytics tool. Good understanding of IT service management and how reliable configuration and service data supports Incident, Problem, Change, Asset and Service Level Management. Experience considering how data quality and governance underpin ...

operational standards. Your Responsibilities Governance & Oversight Oversee vendor and internally delivered WDA services, ensuring consistency, compliance, and operational excellence. Drive adoption of core ITSM processes including change, incident, problem, knowledge, and service level management. Coordinate governance forums and ensure actions, decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management … cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding of IT service management (ITSM) and IT governance. Ability to work cross‐functionally, translating between business, technical, and vendor viewpoints. Excellent communication and stakeholder engagement skills. Ability to work ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

senior technical escalation point for the Service Delivery team, including participation in out-of‐hours escalation. About You You’ll be an experienced IT Service Management professional and people leader with a strong technical background and a genuine passion for delivering excellent service and continuous improvement. You’ll ideally have … Service Desk function within a complex organisation. Strong leadership, communication and stakeholder management skills. ITIL experience/qualification, with a good understanding of IT service management best practice. Experience delivering significant IT change and digital transformation across a large user environment. Strong knowledge of Microsoft technologies, end‐user computing ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If youve also worked in the following roles, wed also like to hear from … outcomes within a major digital transformation environment. Leading a cross-functional Business Partner team, the IT Service Manager will connect senior stakeholders with IT Service Management, translating business needs into service improvements, priorities and investment opportunities. Using performance data, customer insight and feedback, the IT Service Manager will drive demand ...