101 to 125 of 126 Service Delivery Jobs in the Midlands

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert … supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service … Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders. Coordinate with sales and production teams to ensure timely and effective service delivery. Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution. Promote and manage aftermarket sales, including service contracts, parts, and upgrades. Conduct service calls, sales More ❯

Field Service Technician - Managed Print Services ?? Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team awhere you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base. As … a Field Service Technician , you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction - all while working safely and efficiently within agreed service levels. ??? Key Responsibilities Respond to field service calls at client premises … promptly and effectively. Diagnose and repair faults on-site with minimal disruption to clients. Keep accurate service records using PDA tools and communicate with call control regularly. Maintain a well-stocked and organised spare parts kit (vehicle or on-site). Regularly sync your laptop with our SharePoint cloud system. Attend training sessions (including online modules) to stay up More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … doing? Attend and resolve faults promptly to meet SLAs. Collaborate effectively with teams via MS Teams, phone, or face-to-face. Adhere to best practices and ensure high-quality service delivery. Contribute by writing lessons learned and Local Working Instructions. Be a proactive team player with a strong focus on customer satisfaction. Flexible to travel to customer sites such … communication skills for both technical and non-technical audiences. Clean driving licence required. Must meet SC clearance eligibility. Strong analytical, stakeholder management, and problem-solving skills within a managed service framework. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

upgrade, and migration project work for storage solutions. Deliver high-quality 2nd to 3rd line support for storage devices. Collaborate with the wider team to ensure reliable and efficient service delivery. Proactively manage personal workload to meet deadlines and project requirements. Essential Skills for Remote Technical Services Engineer 5-10 years' experience implementing, migrating, and supporting storage devices. Strong … and block storage technologies. Experience with Dell EMC storage devices and Unisphere. Familiarity with Brocade SAN Switches and SanNav. Strong teamwork, communication, and problem-solving skills. Awareness of ITIL Service Management, including incident and change management. Desirable Skills for Remote Technical Services Engineer Experience with Veritas NetBackup. Knowledge of NetApp and HP storage devices. Understanding of HBA configuration, Multipathing More ❯

Role: Site based/on-site Service Engineer (Print/Photocopiers) Location: Birmingham/Coventry Company Overview: We are actively seeking a skilled Photocopier engineer or a semi-skilled Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure … repair, and provide technical support for managed print equipment, ensuring all devices are serviced in line with technical specifications and health and safety procedures. Key Responsibilities: Respond to technical service calls at client sites, ensuring timely and efficient resolution of issues. Maintain accurate service records using PDA tools and communicate effectively with service coordination teams. Manage spare … accurate expense records and receipts within required timeframes. Participate in technical training, seminars, and online modules to stay current with product knowledge. Collaborate with internal departments to support efficient service delivery. Share technical insights and escalate issues appropriately to support customer satisfaction and equipment reliability. Skills and Experience: Proven experience in servicing and repairing colour and monochrome MFP devices More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners … keep our business flying. This is a pivotal role that supports the strategic direction of SRE at BA, aligning technical work with business outcomes and driving continuous improvement in service delivery. What You'll Do: Maintain and enhance the reliability, availability, and performance of British Airways' applications through robust monitoring and troubleshooting. Contribute to the implementation of the SRE More ❯

supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and … software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout … setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. JBRP1_UKTJ More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. JBRP1_UKTJ More ❯

and system integrations to improve business processes across legal operations. This role involves close collaboration with legal, IT, and compliance stakeholders to ensure technology supports efficient, secure, and scalable service delivery. Key Responsibilities: Design, develop, and enhance case management workflows and integrations, primarily within Partner for Windows/P4W. Develop data integrations and transfers using SQL, SSIS, and related … professional who is comfortable leading initiatives and contributing to continuous improvement. You will be part of a collaborative, forward-thinking IT department with a commitment to innovation and quality service delivery. JBRP1_UKTJ More ❯

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering … to support, develop and deploy innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible for delivering technical and functional support … update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate todevelopment teamsand key stakeholders,in a way that will allow them to hit the ground More ❯

a vital role in public service. Key Responsibilities Leading the migration of on-premise infrastructure, services, and applications to cloud platforms. Streamlining IT operations and digitalising processes across the Service Desk, IT Operations, Infrastructure, and Software Development. Developing and implementing roadmaps that align technology change with organisational goals. Advising senior stakeholders on maximising the return on technology investments. Building … based platforms. A track record in digitalising and simplifying processes to improve efficiency and user experience. Strong technical knowledge across infrastructure, networking, and software systems. Expertise in managing IT service desks and optimising service delivery. Excellent leadership, problem-solving, and stakeholder management skills. If this sounds like an ideal role for you and you have relevant experience, please More ❯

a vital role in public service. Key Responsibilities Leading the migration of on-premise infrastructure, services, and applications to cloud platforms. Streamlining IT operations and digitalising processes across the Service Desk, IT Operations, Infrastructure, and Software Development. Developing and implementing roadmaps that align technology change with organisational goals. Advising senior stakeholders on maximising the return on technology investments. Building … based platforms. A track record in digitalising and simplifying processes to improve efficiency and user experience. Strong technical knowledge across infrastructure, networking, and software systems. Expertise in managing IT service desks and optimising service delivery. Excellent leadership, problem-solving, and stakeholder management skills. If this sounds like an ideal role for you and you have relevant experience, please More ❯

The Pathology IT Systems Support Officer provides essential technical and desktop support for the pathology IT systems across Black Country Pathology Services (BCPS). Reporting to the Pathology IT Service Lead, the post holder supports the day-to-day operation, maintenance, and development of key systems such as Clinisys WinPath Enterprise, SampleNet, Path Manager, and ICE Order Comms. This … troubleshooting of complex IT issues. The officer will also assist with system upgrades, data integrity checks, and reporting, while liaising with internal teams and external suppliers to ensure seamless service delivery. Strong communication, analytical skills, and a proactive approach to problem-solving are essential for success in this dynamic and evolving environment. Main duties of the job The post … main responsibilities Person Specification Qualifications Essential Degree or equivalent experience in IT, Biomedical Science, or related discipline Desirable Experience of working on an ICT systems helpdesk Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

sector organisations. Experience with housing-related data: Familiarity with housing management systems (e.g., MRI, Northgate, Civica) and experience analysing housing-specific data, such as tenant demographics, rent arrears, and service usage - desirable. Familiarity with customer insight tools and techniques, such as surveys, focus groups, and data mining. Demonstrated experience in turning raw data into insights that influence business decisions … and improve service delivery. Experience with statistical techniques, including trend analysis, segmentation, and regression analysis, to provide meaningful insights. Experience with SQL for querying databases. Solid understanding of key issues in social housing, such as tenant satisfaction, void management, rent collection, and regulatory frameworks (e.g., Homes England, Regulator of Social Housing). If you have the relevant experience and More ❯

We are seeking an experienced leader to join our Student Administration team as the Head of Student Records and Data Management . This pivotal post will lead the delivery of high-quality student records and curriculum data management, ensuring compliance with complex regulatory frameworks and driving continuous service enhancement. You will play a key part in shaping the … of student administration, working closely with senior colleagues to deliver user-focused, integrated services that support the University's strategic aims. Key Responsibilities Lead the strategic development and operational delivery of student records and curriculum data services. Ensure compliance with external frameworks (e.g. Office for Students, UKVI) and internal policies. Oversee the integrity and accuracy of data within the … Student Record System (SRS). Drive innovation and continuous improvement in service delivery. Manage budgets and resources effectively to meet service priorities. Provide expert advice to senior stakeholders on student records and data compliance. Represent Student Administration on cross-institutional projects and initiatives. Lead and develop a high-performing team, fostering a culture of excellence and wellbeing. This More ❯

passion for aligning technology to business growth? A well-established and innovative manufacturing business is looking for an IT Manager to drive its technology strategy and oversee the efficient delivery of IT services. This is a confidential opportunity to join a growing company entering a golden phase of investment and expansion. About the Role Reporting to the Finance Director … a 3-year IT strategy aligned with business growth. Own and manage the ERP platform and support planning for future upgrades. Oversee daily IT operations, including infrastructure, helpdesk, and service delivery. Lead internal IT staff and manage third-party MSP and vendor relationships. Ensure system security, resilience, and compliance with regulatory requirements. Champion innovation and continuous improvement across systems … Package & Benefits £60,000 – £70,000 base salary 10% performance-related bonus Car allowance or company car Company pension Private medical insurance 25 days holiday bank holidays (rising with service) Health benefits scheme & Employee Assistance Programme Hybrid working (minimum 3 days onsite) Additional perks: birthday/Christmas vouchers, long-service awards, social event More ❯

chance to see your ideas become reality in a fast-paced environment, where your problem solving, and engineering skills will be challenged and developed. As part of the Services Delivery Business Unit, the Special Purpose Machines (SPM) Team develop bespoke repair, inspection and maintenance capabilities, against challenging constraints, in support of the Royal Navy's nuclear submarine fleet. SPM … Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. Join us and we'll provide an environment where you can be yourself. An inclusive, digital More ❯

Project Manager 6 Month Contract Onsite A leading telecommunications company is seeking a Project Manager to join its Network Services - Delivery Unit. This pivotal role will involve end-to-end ownership of medium to large projects (up to £5m budget), focusing on security transformation within critical network infrastructure. You will lead virtual teams of up to 100 people, including … third-party suppliers, and play a key part in requirements captured through your technical Business Analyst experience. Essential Skills: Proven end-to-end project delivery experience (medium to large projects, <£5m) within a Gated Project Governance process. Must have technical/IT Business Analyst experience, with strong requirements elicitation and gathering skills. Excellent knowledge of network infrastructure (hardware, software More ❯

System (LIMS) and associated pathology IT systems.You'll act as a key technical lead, ensuring effective integration with hospital and regional systems, supporting clinical users, and contributing to the delivery of safe, accurate, and timely pathology services. This is an exciting opportunity to work at the intersection of healthcare and technology, helping to shape the future of pathology service … LIMS) and associated pathology IT systems across the Trust. The role ensures the continuous and reliable integration of laboratory systems with hospital and regional IT infrastructure to support the delivery of safe, accurate, and timely pathology services. Acting as a lead technical specialist within Pathology IT, the post holder will support the day-to-day operation of pathology systems … evolving needs of the laboratories. This includes working closely with laboratory staff to understand workflow requirements and ensure the system is optimally configured to support efficient and high-quality service delivery. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly More ❯

LIMS) and associated pathology IT systems. You'll act as a key technical lead, ensuring effective integration with hospital and regional systems, supporting clinical users, and contributing to the delivery of safe, accurate, and timely pathology services. This is an exciting opportunity to work at the intersection of healthcare and technology, helping to shape the future of pathology service … LIMS) and associated pathology IT systems across the Trust. The role ensures the continuous and reliable integration of laboratory systems with hospital and regional IT infrastructure to support the delivery of safe, accurate, and timely pathology services. Acting as a lead technical specialist within Pathology IT, the post holder will support the day-to-day operation of pathology systems … evolving needs of the laboratories. This includes working closely with laboratory staff to understand workflow requirements and ensure the system is optimally configured to support efficient and high-quality service delivery. About us The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly More ❯