101 to 125 of 157 Service Delivery Jobs in the Midlands

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and … legislative developments within the pensions industry. Work closely with other departments/teams to provide a total service to our clients. Ensure the accurate updating of time recording system for both chargeable and non-chargeable activities. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes. More ❯

team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries; keep abreast of technical and legislative developments within the … technical support to more junior staff. Work closely with other departments/teams both internal and external to the Company to provide a total service to our clients. Ensure the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meet required utilisation targets. … times basic salary XPS Rewards (offers High Street discounts and savings) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day Staff referral scheme What Next If you feel XPS could be the next step on your career ladder, please apply directly More ❯

Technology are working with a client in Birmingham who require a Project Manager to support the Transition Manager in delivering two strategic initiatives Transitioning service management operations to a new provider. Improving service management maturity and optimising service delivery. Key Responsibilities: Coordinate project activities and maintain detailed … budget. Identify and manage project risks and issues. Communicate with stakeholders and prepare reports. Skills: Strong organisational, coordination, and communication skills. Knowledge of ITIL service management frameworks. Ability to manage multiple priorities and work collaboratively. Qualifications: Proven experience managing Service Management projects within Critical National Infrastructure (CNI). … Project management certification (PRINCE2 Practitioner, PMP, or Agile). Experience in IT service transitions and service management maturity improvement projects. Experience in public sector or critical national infrastructure environments. Vetting Level: Level C vetting required. If you have the relevant experience to carry out the role outlined above More ❯

qualifications and skills for this job Find out below, and hit apply to be considered. We’re looking for a proactive and experienced IT Service Manager to join our team and play a crucial role in delivering high-quality IT services across the organisation. In this role, you’ll … ensure that services consistently meet agreed Service Level Agreements (SLAs), maintaining operational excellence and reliability. You’ll also support change projects by leading service transition activities, ensuring new services are seamlessly integrated into operations, and provide essential support for incident management, driving prompt resolutions for key services. This … is a fantastic opportunity to make a significant impact on the performance and delivery of IT services in a dynamic environment. In this role, you will own and manage the IT service relationship with internal customers, acting as the primary point of contact for all service-related More ❯

an HR Analyst to join the team on a fixed-term basis. Position Overview: As our HR Analyst, you will be ensuring the effective delivery of relevant application services by leveraging specialist knowledge. You will be able to translate business requirements into functional specifications and effective, efficient and compliant … to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management Supports continuous process improvement The Ideal Candidate Essential More ❯

an HR Analyst to join the team on a fixed-term basis. Position Overview: As our HR Analyst, you will be ensuring the effective delivery of relevant application services by leveraging specialist knowledge. You will be able to translate business requirements into functional specifications and effective, efficient and compliant … to aid resolution and escalating SLA breaches Acting as a Subject Matter Expert in the Change Management process Working on vendor liaison to support service delivery to agreed SLAs Supporting the incident root cause analysis process and initiating problem management Supports continuous process improvement The Ideal Candidate Essential More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

Provide regular updates on customer activity, trends, and feedback to senior management. Liaise with cross-functional teams to ensure alignment with customer needs and service delivery. Manage client expectations and uphold company commitments to ensure client satisfaction. About The Candidate To be successful in this role you will need More ❯

hours Per Week) Overview: First Military Recruitment are currently seeking a Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures … window, fully assembled and labelled. Any other reasonable tasks as assigned by management. Skills and Qualifications: Previous experience in a similar role. Excellent customer service skills. High degree of flexibility in terms of hours of work and location. High level of health, safety and environmental compliance. Full clean driving More ❯

Your leadership will have a direct impact on the accuracy and efficiency of payroll operations, ensuring all customer payments are processed in line with service level agreements and statutory requirements. You will oversee critical processes, from BACS transmissions to data provision for external providers, ensuring smooth and timely payroll … you will help drive operational efficiency. Additionally, your attention to detail in handling complex queries and performance issues will ensure a high standard of service delivery for both internal and external customers, strengthening MHR’s reputation for reliability and excellence. Key Skills: Payroll application Relationship building Customer Focus More ❯

providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us We are … team! What we need Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework … responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for assisting the Service Managers with delivering change to internal and external web services including the award-winning Planning Portal and Northern Ireland planning service. What you will More ❯

salary and benefits package along with the option of hybrid working. The Role As a HR Systems Analyst you will be ensuring the effective delivery of relevant application services by leveraging specialist knowledge. You will be able to translate business requirements into functional specifications and effective, efficient and compliant … to aid resolution and escalate SLA breaches Act as a Subject Matter Expert in the Change Management process Work on vendor liaison to support service delivery to agreed SLAs Support the incident root cause analysis process and initiate problem management Support continuous process improvement The Requirements Excellent knowledge More ❯

our client's team on a part-time job share basis. This role is pivotal in ensuring the smooth coordination and administration of technical service delivery across a range of projects. You'll work closely with our Project and Accounts Executive to support services across various business streams … Centre offices Location : Primarily remote, with regular travel required (e.g. for meetings, training or occasional on-site coordination) Key Responsibilities Coordinate and support the delivery of client projects Maintain project timelines, schedule meetings, and track progress Liaise with clients to confirm project details and provide regular updates Prepare project … documentation and support quality delivery Share responsibility for managing quotes, invoices, and payments Collaborate with colleagues to uphold internal processes and flag issues proactively What You'll Bring Excellent organisational and time-management skills A detail-focused mindset and ability to manage multiple tasks Strong communication and interpersonal skills More ❯

Here s a look at some of the things you ll be doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM … for fire doors and fire-stopping systems, ensuring compliance with relevant regulations and timely project execution Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in … In-depth knowledge of British Standards applicable to fire safety maintenance (e.g., BS 5839, BS 5266) and familiarity with SFG20 standards relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record More ❯

Here s a look at some of the things you ll be doing: Develop and maintain strong client relationships with existing maintenance accounts, ensuring service satisfaction while cross-selling additional offerings to increase revenue and client retention Drive new business opportunities across targeted sectors such as Facilities Management (FM … for fire doors and fire-stopping systems, ensuring compliance with relevant regulations and timely project execution Collaborate closely with internal operational teams to monitor service delivery performance, proactively resolve issues, and ensure that account expectations and margin targets are consistently met or exceeded Can you show experience in … In-depth knowledge of British Standards applicable to fire safety maintenance (e.g., BS 5839, BS 5266) and familiarity with SFG20 standards relevant to FM service providers Understanding of fire door inspection and compartmentation principles, with the ability to identify compliance needs and remedial opportunities within customer premises Track record More ❯

improving our services and enhancing the student experience. Deliver the infrastructure required to evolve and advance our digital capacity, both in terms of IT service delivery, IT hardware and software, and in delivering digital systems and processes that enhance our learning and working environment for students and staff. … investing in and rewarding them. At the heart of this strategy are our students - meeting their needs through digital innovation and best practice, improving service, student achievement, student engagement, and ultimately their life chances. Recognising the diversity of our city, we strongly encourage interest from candidates who will support More ❯

environment? Our client, a leading company based in Derbyshire, is seeking a proactive IT Operations Engineer to take ownership of their IT infrastructure and service delivery. The Role: If you enjoy a varied role, as IT Operations Engineer, you will play a critical role in ensuring the smooth running … of IT services, driving continuous improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management Oversee the day-to-day running of IT services, ensuring minimal disruption … KPI Tracking Establish monitoring systems, analyse performance metrics, and implement improvements. Project Management Lead IT projects, including system upgrades and infrastructure enhancements, ensuring timely delivery and minimal impact on business operations. Key Requirements: 5+ years of experience in IT operations Strong expertise in Windows Server, SQL, Virtualization, and Cisco More ❯

environment? Our client, a leading company based in Derbyshire, is seeking a proactive IT Operations Engineer to take ownership of their IT infrastructure and service delivery. The Role: If you enjoy a varied role, as IT Operations Engineer, you will play a critical role in ensuring the smooth running … of IT services, driving continuous improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management – Oversee the day-to-day running of IT services, ensuring minimal disruption … KPI Tracking – Establish monitoring systems, analyse performance metrics, and implement improvements. Project Management – Lead IT projects, including system upgrades and infrastructure enhancements, ensuring timely delivery and minimal impact on business operations. Key Requirements: 5+ years of experience in IT operations Strong expertise in Windows Server, SQL, Virtualization, and Cisco More ❯

Development Plans with clear KPIs, and maintain strong in-person engagement through site visits, QBRs, and strategic sessions. Deliver Seamlessly –-Collaborate with Customer Success, Service Delivery, and internal teams to ensure flawless execution and ongoing client satisfaction. What You Bring – Your Experience Matters: 3+ years proven success in More ❯

roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to More ❯

experience in supporting, configuring, and maintaining the Liquidlogic application within a Local Authority setting. Strong understanding of social care processes and how Liquidlogic supports service delivery. Proficiency in system administration, user support, and troubleshooting Liquidlogic-related issues. Experience in configuring workflows, forms, and reporting tools within Liquidlogic. Ability to More ❯

business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll Bring Proven leadership at CTO/CIO/CDTO level More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is preferred. More ❯

living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. We … for the role. In your application, you can state how you meet the criteria in the job description and person specification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission … for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. More ❯