101 to 125 of 135 Service Delivery Jobs in the Midlands

technical training to internal teams and external clients Assisting with product testing, research, and ongoing development projects Collaborating with sales, marketing, and R&D teams to ensure high-quality service and solutions Managing customer relationships and ensuring excellent service delivery What were looking for: A genuine interest in technology and IoT development Strong communication skills, with the More ❯

diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service quality issues Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network … performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues or routing of traffic Able to troubleshoot … root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook 365 knowledge More ❯

a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

ready to inspire the next generation of tech talent. Youll bring digital skills to life, delivering practical, engaging training across IT, cybersecurity, programming, and more. As part of our Service Delivery team, youll help learners build confidence, progress into careers, and gain the qualifications that open new doors. What Youll Do Deliver high-quality, hands-on training in … them hit their goals Keep lessons engaging, relevant, and adaptable to different learning styles Track progress, attendance, and outcomes, ensuring learners stay on course Collaborate with colleagues to keep delivery standards high and learner experience seamless What Youll Bring Teaching qualification (PGCE, CertEd, QTS or Level 4 teaching qualification, or level 3 teaching/assessors qualification Full UK Driving More ❯

Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance. As a member … First Aid, Community Education and Community Fundraising. Develop our offering for young people and create an inclusive and diverse volunteering experience for new and current volunteers. Drive excellence in delivery and navigate through change to build a bigger and better St John Ambulance. Support and supervise volunteers to ensure effective service delivery and engagement. Attend regular meetings More ❯

throughout the process, offering clear, confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth More ❯

a growing SaaS environment. In this role, you’ll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

to hear from you. This business is on an ambitious growth journey — and we’re looking for a Digital Director to take ownership of our clients digital strategy and delivery capability to help drive its growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers … and digital specialists to implement customer experience technologies that drive value for both clients and end users.You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients services. Critically, you’ll bring deep knowledge of Amazon Connect and Zendesk — two of the core technologies … ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences. What You’ll Be Doing Lead Digital Delivery Teams – Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams. Deliver Digital Transformation Projects – Own end-to-end delivery of digital initiatives — ensuring More ❯

management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and root cause analysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps, Security, Application Development, and Product to ensure infrastructure meets business needs. Serve as More ❯

management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and root cause analysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps, Security, Application Development, and Product to ensure infrastructure meets business needs. Serve as More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the p click apply for full job details More ❯

a key role in managing and enhancing the Configuration Management Database (CMDB), ensuring data quality, governance, and alignment with wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. … both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements, engaging senior stakeholders, and fostering a customer-focused approach to service delivery. IT Configuration Manager - Key Requirements: 3-5 years' experience in Configuration Management or a related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service … apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation, and third-party service delivery. Collaborative and customer-focused mindset, with the ability to champion continuous improvement. IT Configuration Manager - Benefits: Performance-related bonus Car allowance (circa £5k) Enhanced pension contribution 25+ days More ❯

looking for a role with real impact? The West Midlands Pension Fund is seeking a dynamic and forward-thinking Head of Systems (IT Services) to lead the strategic direction, delivery and continuous improvement of our IT and digital services. About the role Reporting to the Director of Finance, Resources and Transformation, you will lead a highly skilled IT function … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider … Why choose the West Midlands Pension Fund? At the West Midlands Pension Fund, you'll play a pivotal role in safeguarding and shaping the IT services that underpin the delivery of pensions to over 340,000 members and 800 employers. You'll join a collaborative and forward thinking organisation that values innovation, continuous improvement and professional development. We offer More ❯

It includes powerful features such as Production Management, CRM, Warehouse Management, MRP, and Supply Chain Management to optimise operations and improve performance. At WinMan, we are committed to exceptional service, innovation, and supporting our people. Our values, customer service, integrity, excellence, accountability, collaboration, and respect guide everything we do. We offer competitive salaries, generous benefits, and flexible working … customers experiencing WinMan-related issues, providing honest and transparent communication throughout the support process. · Promote and support the use of the online customer portal, encouraging efficient and high-quality service delivery. · Assess and prioritise new cases/queries, assigning resources appropriately and taking ownership to ensure timely and effective resolutions. · Manage individual cases to ensure satisfactory outcomes, always striving … customer issues, applying analytical thinking and continuously improving your approach. · Maintain up-to-date knowledge and skills to support the WinMan product, demonstrating a commitment to professional growth and service quality. · Liaise with other departments to ensure efficient case resolution, fostering teamwork and shared success. · Contribute to the internal knowledge base through writing, editing, and revising content, ensuring accuracy More ❯

of IT assets (hardware and software) from acquisition through to retirement, ensuring compliance with internal processes and governance. Manage and maintain accurate records of IT inventory, licences, warranties, and service agreements. Ensure financial accuracy across IT cost allocations, recharges, and budget submissions (monthly, quarterly, annually). Analyse and reconcile software licence compliance positions, identifying optimisation and cost-saving opportunities. … renewal data to support accurate forecasting and reporting. Support the migration of the asset database from Lotus Notes to ManageEngine. Manage key supplier relationships and oversee performance reviews and service delivery. Develop and maintain asset management policies, standards, and procedures. Produce financial and asset management reports for senior stakeholders. Required Skills/Experience The ideal candidate will have the … following: Experience in a similar role within IT Asset Management, IT Financial Management, or Service Management. Strong understanding of IT asset life cycles, software licence compliance, and recharging/cost allocation models. Experience managing supplier relationships and third-party delivered services. Knowledge of ManageEngine (or similar tools) highly desirable. Familiarity with Lotus Notes, Microsoft 365, and IT financial reporting. More ❯

Workplace Team Leader Are you passionate about driving digital transformation and leading talented teams We're looking for a Modern Workplace Team Leader to take ownership of the design, delivery, and optimisation of Microsoft 365 and Modern Workplace technologies across the organisation. This is a hands-on leadership role where you'll guide a team of Modern Workplace Specialists … Workplace, Microsoft 365, or cloud-focused team . Deep knowledge of Microsoft 365 administration, Azure services , and modern endpoint management tools. Solid background in project management , stakeholder engagement, and service delivery. Strong understanding of cloud security and compliance standards. Excellent communication and leadership skills - able to bridge technical and non-technical teams. Relevant Microsoft certifications (e.g. Modern Desktop Administrator More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

our Information Management capability within the Birmingham office. You'll be responsible for growth targets, pipeline of work, training and development of the team whilst promoting the capability and service offering of the Information Management account. The Information Management account is a team of 40+ digital consultants driving digital transformation on all our major projects, mostly based in Croydon … planning of processes and implementation of tools to improve major project delivery. Sometimes this might be working directly with our clients, other times this might be supporting our internal delivery projects. You will be an advocate for digital ways of working, a promoter of good information management and comfortable working closely with our clients to share our experience. Your … Responsible for ensuring that projects are delivered successfully for the client and for Mott MacDonald, technically, commercially, and financially Growth and development of the Birmingham team Leading the technical delivery of consultancy services Delivery of a programme of technical solutions as agreed with the client Compliance with the Mott MacDonald management, quality, safety and environmental system requirements Coordinate More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need to be able … and switches Assist with security best practices and compliance requirements. Escalation & Collaboration: Work closely with 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL More ❯

Elevation Recruitment Group are looking for an experienced 2nd Line Support Engineer to join our client, a Managed Service Provider (MSP) team on a contract basis. You will provide advanced technical support to our clients, ensuring timely resolution of escalated issues and maintaining high service standards. This role is due to growth, and you need to be able … and switches Assist with security best practices and compliance requirements. Escalation & Collaboration: Work closely with 3rd Line engineers and vendors for complex issues. Provide feedback to improve processes and service delivery. Skills & Experience required: At least 2 years proven experience in a 2nd Line support role within an MSP environment. Strong knowledge of: Windows Server Virtual Environments (VMWare) SQL More ❯

to ensure all solutions align with overarching roadmaps and architectural principles. Experience in Facilities Management environments is essential , as you’ll be supporting technology solutions that directly impact operational service delivery. Key Responsibilities Partner with IT Project Managers and business stakeholders to design solutions that meet project and operational needs. Support bid and business development teams with solution designs … models. Ensure architectural compliance and alignment with enterprise IT standards. Present and explain solution designs and models to technical and non-technical audiences. Provide technical leadership and guidance to delivery teams during project execution. Review supplier proposals for quality, feasibility, and compliance with architectural standards. Produce clear and comprehensive solution and service designs to guide delivery. Maintain alignment More ❯