126 to 150 of 221 Service Delivery Jobs in the Midlands

Tata Technologies is recruiting a PLM Programme Manager to support the Service Operations function for PLM, 3DEXPERIENCE, and related applications at our Gaydon site. You will lead cross-functional teams across engineering, IT, and business units to deliver reliable, governed services for a global user base of 16,000+. ...

take charge of its technology function during a period of change. You'll be the senior point of accountability for IT service delivery, leading a small ServiceDesk team while staying close to the tools and systems yourself; this isn't a role where you sit above the detail. … clear picture of systems, suppliers, contracts and licences Managing and developing an IT ServiceDesk team of two Owning day-to-day IT operations: incidents, service requests, changes and problem management Staying hands-on across Microsoft Azure, Microsoft 365, Windows Server and networking Overseeing identity and endpoint tools including Entra ...

Citrix DaaS and virtualization exposure. You will also include PowerShell scripting, automation, and strong customer-facing communication as you work with AMs, PMs and Service Delivery to drive resolutions and #J-18808-Ljbffr ...

business opportunities. Manage and maintain relationships with both prospective and existing clients to ensure client satisfaction and retention. Collaborate effectively with technical, project/service delivery, finance/commercial, and senior management teams within nd client organizations. Develop and prepare comprehensive proposals and quotations tailored to client needs ...

Intelligence, you will play a key role in shaping strategy, designing scalable solutions and driving the adoption of AI technologies that improve productivity, automation, service delivery and customer outcomes. The Role Key responsibilities include: Defining AI strategy, architecture and governance frameworks. Designing secure, scalable and commercially viable ...

client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance ...

business opportunities. Manage and maintain relationships with both prospective and existing clients to ensure client satisfaction and retention. Collaborate effectively with technical, project/service delivery, finance/commercial, and senior management teams within WJ Group and client organizations. Develop and prepare comprehensive proposals and quotations tailored ...

Manager. This is a senior leadership position with full responsibility for an established Integrated Transportation Systems business unit, including its P&L performance, operational delivery, commercial management, business development and people leadership. Reporting directly to a Divisional Director, the successful candidate will take responsibility for ITS contracts delivered through … operational teams, contracts and subcontractor networks. Although operating at a strategic level, you will remain sufficiently involved in contract performance, client relationships and operational delivery to ensure the business continues to develop safely, commercially and successfully. KEY RESPONSIBILITIES Full leadership and P&L responsibility for the ITS business unit ...

Manager. This is a senior leadership position with full responsibility for an established Integrated Transportation Systems business unit, including its P&L performance, operational delivery, commercial management, business development and people leadership. Reporting directly to a Divisional Director, the successful candidate will take responsibility for ITS contracts delivered through … operational teams, contracts and subcontractor networks. Although operating at a strategic level, you will remain sufficiently involved in contract performance, client relationships and operational delivery to ensure the business continues to develop safely, commercially and successfully. KEY RESPONSIBILITIES Full leadership and P&L responsibility for the ITS business unit ...

/7 to ensure people reach their destinations when travel plans are disrupted, coordinating transport and accommodation solutions at pace while delivering exceptional service to our customers. Due to the importance of this function and the specialist skills required, we are looking to connect with individuals who have … external customers. The role supports customers across the airline, rail, road transport and internal pre-planning sectors by coordinating transport and accommodation solutions, monitoring service delivery against agreed SLAs, and providing accurate, timely updates throughout the lifecycle of each booking. What Success Looks Like Customer requests and bookings ...

Rhames Ltd are one of the UKs leading electro mechanical specialist within the waste water, pharmaceutical and brewing industries. rhames operates from its centrally based headquarters in Nottingham providing clients with turn-key design, project ...

will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute to wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take … ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows, Office, Microsoft 365, OneDrive and other cloud technologies. Administer user ...

will manage your own workload, investigate complex technical issues, liaise with internal teams and external suppliers, and contribute to wider IT projects and service improvements. What you will be doing as Desktop Support Engineer: Provide 2nd and 3rd line technical support to users across a large customer base. Take … ownership of incidents and service requests, ensuring issues are resolved within agreed SLA timescales. Diagnose and resolve complex hardware, software, connectivity and application issues. Install, configure, maintain and replace desktop hardware, software and end-user devices. Support Microsoft Windows, Office, Microsoft 365, OneDrive and other cloud technologies. Administer user ...

will focus on retention, growth, and delivering exceptional customer outcomes, with an established customer base from day one. You’ll collaborate with technical and service delivery teams to ensure seamless delivery and high customer satisfaction, avoiding new business pressure while pursuing long-term relationships and career progression. ...

make a genuine difference, we offer: 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service An additional paid day off for your birthday Workplace pension scheme Company health plan following successful completion of probation Online GP access Employee Assistance Programme, including … counselling and wellbeing support Death in service cover Will-planning support and access to a secure digital vault Cycle to Work scheme Company sick pay, subject to eligibility A broad range of internal training and continuing professional development opportunities Access to employee-owner benefits, subject to eligibility and qualifying ...

make a genuine difference, we offer: 33 days paid annual leave, including bank holidays, increasing to 38 days after five full years service An additional paid day off for your birthday Workplace pension scheme Company health plan following successful completion of probation Online GP access Employee Assistance Programme, including … counselling and wellbeing support Death in service cover Will-planning support and access to a secure digital vault Cycle to Work scheme Company sick pay, subject to eligibility A broad range of internal training and continuing professional development opportunities Access to employee-owner benefits, subject to eligibility and qualifying ...

Artifex Interior Systems Limited is seeking an Infrastructure and Operations Senior Manager to lead the delivery, security and continuous improvement of our IT infrastructure and workplace technology in Birmingham. You will own end-to-end service delivery, resilience, and supplier performance across the IT estate. The role ...

operations, maintain secure, high-performing infrastructure, and manage two IT Engineers. You will drive improvements in identity and device management, Microsoft 365, cybersecurity, and service delivery, working with colleagues and suppliers to deliver resilient, user-focused tech services. #J-18808-Ljbffr ...

architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery — working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach … companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. ...

will help identify current challenges, uncover opportunities for improvement, and translate requirements into clear, actionable outcomes. Your work will directly influence organisational structure, service delivery, and day-to-day operations.This is an exciting opportunity to contribute to large-scale, meaningful change, helping to build a more effective, efficient ...

will help identify current challenges, uncover opportunities for improvement, and translate requirements into clear, actionable outcomes. Your work will directly influence organisational structure, service delivery, and day-to-day operations.This is an exciting opportunity to contribute to large-scale, meaningful change, helping to build a more effective, efficient ...

Managers, Inventory leaders and Testers, creating a culture of accountability, collaboration and continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring ...

lasting relationships, ensuring high levels of customer satisfaction, identifying opportunities to grow existing accounts, and working closely with support and technical teams to keep service delivery running smoothly. This is a relationship-led role for someone who enjoys managing a high-volume portfolio, prioritising effectively, and being genuinely … client accounts, spanning a range of business sizes and sectors Act as the main point of contact for account queries, contract reviews, and service escalations Conduct regular account reviews with clients to understand their evolving needs and ensure they're getting maximum value from their services Identify and develop ...

inspire and lead a large, high-performing customer operations function, overseeing inbound telephony, digital channels, chat and alert management activities. You'll ensure outstanding service delivery while achieving key performance, quality, efficiency and customer experience objectives. You'll bring proven experience leading large-scale telephony teams within financial … make a real difference for customers. You'll lead a broad range of responsibilities across Fraud Operations, ensuring customers receive outstanding support within agreed service levels, maintaining exceptional quality standards, and helping to minimise fraud losses through effective investigations and customer interactions. At the same time, you'll foster ...

insights to clientsProvide timely and accurate reports on account status and sales activityServe as the main point of contact for client inquiries, escalations, and service delivery coordinationCollaborate closely with internal teams to ensure seamless execution of projects and service deliveryAttend customer meetings, deliver proposals, and articulate outcomesGrow ...