51 to 75 of 97 Service Delivery Jobs in the Midlands

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more!At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

Lloyd gym membership discount, staff outings and team building events, training/certification budget, company vehicle plus much more! At Network IT 24 we are a trusted IT Managed Service Provider supporting schools and academies across the West Midlands. Your role as IT Manager is a senior position requiring significant experience in both Information Technology management and the education … IT Manager will include: Leading and developing a team of Information Technology professionals, overseeing recruitment, training, mentoring, and performance management to ensure high standards of service. Overseeing Information Technology service delivery across multiple schools, maintaining SLAs and KPIs while building strong relationships with senior stakeholders. Managing and delivering major projects such as network redesigns, cloud migrations, and infrastructure … are met while reporting performance to directors. We would love to hear from you if you have any of the following skills and experience: Demonstrable IT Support experience, managing delivery across multiple sites and a proven track record of leading complex projects. Experience working within schools/academies/education sector. Leadership, supervisory, management skills with the ability to More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

3rd Line Team Leader Northampton | £45,000–£55,000 + Benefits Join a leading IT service provider delivering managed IT, cloud, connectivity, security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and … enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions to maintain service excellence and continuous improvement. What’s on offer: Hybrid working (3 days in/2 days remote after probation), 25–30 days holiday + bank holidays (rising with tenure), optional 2 weeks … social events and incentives, and structured training and progression within a leading European IT provider. What we’re looking for: Experience leading or mentoring technical teams within a Managed Service Provider (MSP) environment Strong technical knowledge across Networking, Server, Storage, Hardware, Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS More ❯

for solution deployment, as well as support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs. Resources More ❯

for solution deployment, as well as support during the transition to service. • Stakeholder Management: Develop and maintain effective relationships with stakeholders to ensure solutions are practical, supported, and that service delivery issues are identified and addressed. • Team Management: Oversee recruitment, performance, and development of team members to ensure required skills are available to meet service needs. Resources More ❯

quality is defined, measured and embedded across HMLR's complex digital estate. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and full Civil Service benefits. Flexible, hybrid working from a choice of 14 HMLR Locations. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land … of quality practices across development teams and domains, this role drives consistency in how HM Land Registry builds and tests its systems while enabling teams to meet their unique service delivery needs. The role carries senior responsibility for quality across HM Land Registry's diverse technology estate, from traditional register systems to modern digital services. By establishing organisation … wide quality governance and growing technical testing capability, you will ensure HM Land Registry's systems maintain public trust while enabling rapid delivery of secure, high-quality digital services. Key Responsibilities Define and implement quality standards and testing frameworks across HMLR's systems and services. Lead HMLR's strategic approach to quality engineering, working across the organisation to drive More ❯

will be responsible for overseeing both pre-sales and after-sales technical activities, providing expert guidance on SolaX Power’s renewable energy products, and ensuring the highest level of service for our distributors, installers, and end-users. Key Responsibilities 1. Lead and develop the UK technical support team, ensuring high-quality service delivery and team growth. 2. … 3. Collaborate closely with sales and major partners to identify customer needs and provide effective technical solutions. 4. Analyze support data, identify product issues, and drive continuous improvement in service processes. Requirements 1. Bachelor's degree or above in Electrical Engineering, Energy Engineering, or a related field. 2. Minimum of 5 years of experience in technical support or engineering More ❯

will be responsible for overseeing both pre-sales and after-sales technical activities, providing expert guidance on SolaX Power’s renewable energy products, and ensuring the highest level of service for our distributors, installers, and end-users. Key Responsibilities 1. Lead and develop the UK technical support team, ensuring high-quality service delivery and team growth. 2. … 3. Collaborate closely with sales and major partners to identify customer needs and provide effective technical solutions. 4. Analyze support data, identify product issues, and drive continuous improvement in service processes. Requirements 1. Bachelor's degree or above in Electrical Engineering, Energy Engineering, or a related field. 2. Minimum of 5 years of experience in technical support or engineering More ❯

Collaborate with IT, vendors, and third-party providers to resolve technical issues and ensure system integrity. Oversee end-to-end in-house payroll processing , maintaining a high standard of service akin to a client payroll bureau. Ensure compliance with statutory requirements including PAYE, NI, pensions, and holiday pay legislation. Manage payroll adjustments such as overtime, bonuses, and variable payments. … Experience Proven experience in leading payroll system projects , particularly involving Kronos (UKG) . CIPP qualification is highly desirable. Strong background in in-house payroll processing, ideally with client-style service delivery or bureau experience. Deep understanding of UK payroll legislation and compliance requirements. Experience managing payroll across multiple departments or cost centres. Excellent attention to detail, analytical skills More ❯

Overview Head of Community Safety and Engagement - Nottinghamshire Fire and Rescue Service 37 Hours Per Week (Monday - Friday) Permanent Joint Headquarters, Sherwood Lodge, Arnold, Nottingham, NG5 8PP Do you have a passion for working with people, making a difference, and improving people's lives? Are you an outstanding leader, someone who lives and works by our Values and someone … work for a progressive, caring, public-serving organisation? If so, you might be the perfect candidate for the role of Head of Community Safety and Engagement! Responsibilities Lead the delivery of fire prevention initiatives as well as education and youth and community engagement activities. Provide direction and innovation to design and deliver activities which seek to improve engagement with … communities, their understanding of us and to support workforce diversity. Close working with other service delivery departments to ensure community safety and engagement activities are high quality and aligned to strategic objectives. Provide direction and leadership to a diverse team of specialists; designing and evaluating services based on data, evidence and evaluation of activities, to ensure that the More ❯

a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

DBA Expertise: Strong, non-negotiable skills in Oracle DBA and experience with MySQL . Operational Ownership: Own, troubleshoot, and resolve complex technical faults within the Enterprise Cloud Infrastructure . Service Delivery: Provide escalated technical support, ensuring system availability and managing Incidents, Service Requests, and Changes against strict SLAs/KPIs . CI Mindset: Actively apply Continuous Improvement More ❯

technical training to internal teams and external clients Assisting with product testing, research, and ongoing development projects Collaborating with sales, marketing, and R&D teams to ensure high-quality service and solutions Managing customer relationships and ensuring excellent service delivery What were looking for: A genuine interest in technology and IoT development Strong communication skills, with the More ❯

technical training to internal teams and external clients Assisting with product testing, research, and ongoing development projects Collaborating with sales, marketing, and R&D teams to ensure high-quality service and solutions Managing customer relationships and ensuring excellent service delivery What were looking for: A genuine interest in technology and IoT development Strong communication skills, with the More ❯

diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service quality issues Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network … performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues or routing of traffic Able to troubleshoot … root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook 365 knowledge More ❯

equivalent experience. Why choose this opportunity? Competitive public sector remuneration for a fixed-term engagement True flexibility – hybrid working arrangements designed around your needs Meaningful work – contribute to public service delivery and citizen outcomes Professional development – work with cutting-edge technology in a supportive, collaborative environment Interested in learning more? Get in touch to discuss how this role More ❯

in reporting. Clear communication skills, comfortable explaining findings to non-technical teams. Why join Work within a national, complex operation where your insights have tangible impact on performance and service delivery. Join a collaborative and forward-looking team, building structure and consistency in how data is used day-to-day. Real autonomy freedom to shape reporting, improve processes, and More ❯

in reporting. Clear communication skills, comfortable explaining findings to non-technical teams. Why join Work within a national, complex operation where your insights have tangible impact on performance and service delivery. Join a collaborative and forward-looking team, building structure and consistency in how data is used day-to-day. Real autonomy freedom to shape reporting, improve processes, and More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Develop a comprehensive understanding of the Payroll and HR markets, including trends, challenges, and opportunities. Acquire detailed knowledge of MHR’s product offerings, including People First, iTrent, and managed service delivery. Establish and nurture relationships with prospective customers, pursuing opportunities to successful closure. Create and shape opportunities using a consultative, value-based approach. Prepare and dispatch high-quality sales More ❯

Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance. As a member … First Aid, Community Education and Community Fundraising. Develop our offering for young people and create an inclusive and diverse volunteering experience for new and current volunteers. Drive excellence in delivery and navigate through change to build a bigger and better St John Ambulance. Support and supervise volunteers to ensure effective service delivery and engagement. Attend regular meetings More ❯

spend in excess of £23 million. As a senior member of the team, you will act as a strategic business partner and trusted advisor, working closely with Technology & Data Service Owners to shape and guide procurement activity. You will bring a commercially astute approach to procurement, ensuring that every decision supports value for money, innovation, and long-term efficiency … of thinking to problem solve Multi-tasking – can manage several concurrent projects and prioritise demands Extensive knowledge of best practice Knowledge of market trends in contract and pricing models, service delivery and performance management. What’s in it for you? Not Sure you Qualify? We’re driving to become a truly inclusive employer, where everyone in our Group More ❯

throughout the process, offering clear, confident guidance - avoiding unnecessary jargon or complexity. Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Collaborate across teams - Sales, Service Delivery, and Account Management - to win new business, support renewals and keep current customers happy. Track and manage activity in our CRM and contribute to a pipeline worth More ❯