Key Account Director (UK)
- Hiring Organisation
- CluePoints
- Location
- Birmingham, UK
- Employment Type
- Full-time
develop and implement personalized and targeted marketing and engagement strategies for assigned accounts to support adoption, cross-sell and up-sell strategies. Cross Functional Delivery: Lead the virtual Account Team, including Customer Engagement, Strategic Consulting, and Product, fostering collaboration within the virtual account team to deliver comprehensive support … meet client objectives and value outcomes effectively. Oversee key service delivery metrics including: service quality and response times, engagement metrics to evaluate customer engagement and predict and identify issues early that could impact customer retention. Customer Advocacy & Escalation Management: Advocate internally for customer needs, risks, and opportunities.