51 to 75 of 128 Service Delivery Jobs in the Midlands

confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. They'd establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and … act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line More ❯

Hybrid working practices in place. The opportunity to drive and execute the delivery of Digital and Data Strategies About Our Client The role can be based in the following office locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon. Hybrid working practices are in place. The Government Property Agency is the largest property holder in government, with more than … 2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are seeking innovative, solutions-focused individuals … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to More ❯

to optimise allocations. PMO & Project Coordination: Background in PMO or project coordination roles, supporting project delivery. Diverse Skill Set Management: Experience working with teams possessing varied skill sets. Stakeholder Service Delivery: Ability to provide effective service to internal stakeholders, facilitating successful outcomes. Project Delivery Understanding: Comprehensive understanding of project delivery and acceptance processes within dynamic More ❯

contracts are compliant with legal standards, commercially effective, and aligned with internal risk and policy frameworks. Support During De-mergers & Transitions: Offer expert contractual guidance throughout the planning and delivery of de-mergers or structural changes. Revise existing supplier agreements to reflect changes in business ownership, service delivery, or organisational structure. Contribute to the smooth separation of … shared services while maintaining business continuity. Cross-Functional Stakeholder Engagement: Collaborate with HR, Legal, Procurement, and Finance teams to define service needs and ensure contract terms meet operational objectives. Supplier Management & Engagement: Act as the primary contact for contract-related queries and issues from third-party vendors. Foster strong, value-driven relationships with key suppliers to support consistent service More ❯

manage the overall survey, design and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech Manager in the expanding realm … spearhead operational excellence and drive forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and timely service delivery. … all interactions, touchpoints, and workstreams to enhance satisfaction, responsiveness, and design quality. End-to-End Process Management: Oversee and continuously improve company processes to streamline the design and coordination service from initiation to completion. Ensure documentation within the operations manual is updated and accessible, providing Managers with current, practical guidelines. Ensure continuous improvement to presentation, document control and reporting More ❯

suite of training simulation applications, equipment, infrastructure and services for the RAF's Gladiator programme. This is a fast paced, customer focussed role that supports the RAF in the delivery of operationally important team and collective training exercises that join geographically distributed air and ground simulation equipment together in a single, consistent, synthetic training environment. The role is based … and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders within the business and programme Supporting the Chief Programme Engineer and Deputy Chief Programme Engineer in planning of the creation and integration of … ensure the safe and proper operation of IT services in support of the programme. Ensure all system administration and maintenance is planned and co-ordinated in line with operational service availability and schedules. The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the More ❯

the ePMA and Pharmacy Clinical Informatics team by co-ordinating with team members, Clinical Stakeholders, pharmacy, IT and other relevant parties to prioritise the risk management, maintenance, implementation and delivery of clinical systems in accordance to the Trusts priorities. Be responsible for leading system developments and projects under the System Developments Workstream. Support the ePMA team and the System … seamless care of those patients transferring between different levels of care and assisting in the provision of clinical duties as agreed with pharmacy. When required, support the main pharmacy service in the provision of normal and extended hours pharmacy service for weekends and bank holidays. Support the provisions of the ePMA oncall service as and when required. … working closely with the Digital Lead Pharmacist, Clinical Stakeholders, IT and other relevant parties. To support, develop, implement and continuously review ePMA contingency plans to ensure patient safety and service delivery are maintained during planned downtime or in the event of system failure. To assist in the day to day management of the ePMA system including the documentation More ❯

for both maintaining applications in the BAU environment and delivering applications projects from capturing requirements, through developing a solution and then rolling out. Equally important is constantly improving our service delivery performance, ensuring our user base values interactions with our team This role encompasses the configuration, customization (via 3rdparty), upgrade and housekeeping of the JDE system and requires … departments to drive system enhancements, ensure data accuracy, support, upgrades and and lead innovation in our use of the JDE system and other related applications Key Accountabilities Deliver outstanding service related to apps team incidents and service requests Capture business requirements and be able to playback in the form of a solution design to obtain sponsorship and buy … specification documents which contain sufficient detail to enable configuration or development of solutions without ambiguity Empower end-users to take ownership of processes through training Take pride in the delivery of projects and related documentation within scope, time and budgetary constraints. Feedback status including highlighting of risks or issues in a timely manner to allow for change when needed More ❯

pivotal role requires a strategic thinker with a proven track record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities … Strategic Planning and Implementation: Develop and execute a strategic plan to unify our location-based teams to drive one employee experience. Enhancement of Self Service Capabilities : Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service. Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes. Team … your life like moving house or your birthday. And as a thank you to our long-serving employees we offer a two week paid sabbatical after five years of service, then four weeks off after ten years of service. And our core benefits can put your mind at ease with private medical insurance through BUPA, that covers any pre More ❯

support to the assigned team leader. Monitoring, delegating and co-ordinating workflow, reporting regularly to team leader on progress and issue management. Seeking ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions … industry, and providing technical support to more junior staff Working closely with other departments/teams both internal and external to the Company in order to provide a total service to our clients. E.g. Pensions Accounts, Payroll, Administration Support. Ensuring the accurate updating of time recording system (OpenAir) for both chargeable and non-chargeable activities and meeting required utilisation … Street discounts and savings from retailers and services providers as well as offers available via phone) Employee Assistance Programme for you and your household Access to a digital GP service Paid volunteering day when participating in Company organised events Staff referral scheme when you introduce a friend to XPS What next: If you feel XPS could be the next More ❯

highly desirable. Working knowledge of core finance processes - Order-To-Cash (O2C), Procure-To-Pay(P2P), and Record-To-Report (R2R)Strong written and verbal communication skills, an excellent service delivery attitude, attention to detail, proficiency of the use of Microsoft Office products and the ability to manage time effectively to meet tight deadlines whilst managing multiple tasks … purchase scheme, additional life assurance, dental & hospital cash plans) Discounted tutoring for children Access to financial learning tools and affordable loans via your salaryPrivate Medical Insurance (after 5 years service) Free Carparking Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions. Proud to be Bakkavor We More ❯

We are seeking an experienced and dynamic Service Delivery Manager (known internally as an Operations Manager) to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required … and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As a Service Delivery Manager, you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and … Mediation service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area. You will: Lead the service teams to deliver excellent and high quality support to victims of crime and major More ❯

people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas and … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key digital products and … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on … the look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining … high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance More ❯

looking for a skilled and motivated Lead Business Analyst to join the Technology Business Analysis Practice in Worcester. This is a leadership role within a growing team, supporting the delivery of complex business change initiatives and enabling digital transformation. You’ll work closely with business colleagues across project and product delivery teams, while also coaching and mentoring fellow … change initiatives. Proven track record of managing and mentoring analysts. Ability to drive effective cross-team collaboration and strategic decision-making. Skilled in creating design artefacts, user journeys, and service prototypes. Experience working with internal and external stakeholders to deliver impactful solutions. Capable of managing contractor performance and ensuring service delivery standards. Responsible for recruitment, development, and More ❯

Executive Cost Manager, you'll provide strategic cost leadership across multiple complex infrastructure projects, from early-stage cost advice through to final account. You'll be responsible for overseeing service delivery, mentoring internal teams, and acting as a trusted commercial advisor to clients. This role is ideal for a seasoned professional with proven consultancy experience in large-scale … excellent opportunity for a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Lead the commercial and cost management delivery on major infrastructure projects. - Manage and coordinate internal teams, ensuring high-quality service delivery across all project stages. - Build, grow, and maintain strong client relationships, acting as More ❯

Clinical Informatics and ePMA, Trust EPMA Programme Manager and other relevant third parties. 4. To assists in the development and implementation of contingency plans to ensure patient safety and service delivery are maintained during planned downtime or in the event of system failure. 5. To acts as a coordinator for pharmacy aspects of the EPMA system and ensure … implementation, development and maintenance of the Trust EPMA system. 7. To liaise with the EPMA system supplier to ensure the appropriate maintenance of the EPMA system and the continued delivery and development of its functions and upgrades. 8. To support the Lead for Clinical Informatics and ePMA in providing data and conducting audits for strategy development, service planning … experience. Quality Improvement training. Registered member of the General Pharmaceutical Council. Evidence of formal postgraduate training in clinical pharmacy e.g. diploma in Clinical Pharmacy or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

Founded in Nottingham in 2001, our journey began with a clear goal: to establish a best in class communications service for businesses. With over 20 years of achievements in the communications industry, we have flourished and evolved under the guidance of Private Equity ownership. Today, we proudly operate in 9 countries, including the UK, France, Spain, Italy, Romania, Germany … at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving root cause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. … to managing incidents. Reporting: Generate regular reports on incident and change management trends, outcomes of RCAs, and action statuses. Compliance: Ensure compliance with regulatory requirements and policies across all Service Management processes. On-Call Escalation Management: Engage in the out-of-hours Escalation Manager rota, providing leadership and decisive decision-making support in critical scenarios alongside other managers. The More ❯

Account Executive (IT Services) Ready to drive growth and build lasting relationships in the dynamic IT services sector? Our client, a leading managed IT Service Provider with almost 50 years of operation across the UK and Ireland , is entering an exciting new phase of growth and seeking a proactive, results-driven Junior Account Executive. This is your chance to … warm leads to expand the client base. Solution Architect: Prepare and deliver compelling sales presentations and tailored proposals. Collaborative Partner: Work seamlessly with internal teams for flawless product/service delivery and outstanding customer service. Achieve & Exceed: Meet and surpass sales targets and performance metrics. Market Insight: Stay informed on industry trends, market conditions, and competitors to provide More ❯

37.5 hours per week About the role An exciting opportunity has arisen in the Homes & Communities department managing our co-operative team. The team provides a high-quality housing service to a portfolio of co-operative properties across Birmingham and Walsall in accordance with individual Housing Management Contracts. You will ensure a coordinated service delivery approach to … income management, allocations and lettings, breaches of tenancy, resident engagement and the recording of reports of repairs and maintenance jobs on the housing management system to deliver excellent customer service to residents. You will develop a positive working relationship with all Co-operative Committees, ensuring organisational representation at formal meetings when required which may include up to six evening … verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). More ❯

would involve with monthly travel Birmingham head office and other offices throughout Europe. The Senior Cloud and Data Centre Manager will be responsible for monitoring and managing the smooth delivery and operations of all vendors and services provided by Data Centre and Cloud teams. You will oversee the deployment and maintenance of new infrastructure, ensuring security and compliance, and … is a management level position that requires strong technical knowledge, excellent interpersonal skills, and the ability to manage a team and processes effectively. Responsibilities Monitor and manage the smooth delivery and operations of all vendors and services provided by the team. Act as the leadership and point of escalation for the team. Oversee the deployment and maintenance of data … cloud services. Improve the reliability and resiliency of data centre and cloud services, reducing the number of P1/2 incidents. Foster improved vendor relations, ensuring effective collaboration and service delivery. Manage cloud environments, ensuring they are secure, compliant, and optimized for performance. Collaborate with IT Leadership and other stakeholders to ensure alignment and support for data centre and More ❯

manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive working environment and culture … Experience working with relational databases Experience using development tools such as Webpack, Sass, Postman and others. 3 or more years of experience in a relevant role Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made … to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April More ❯

providing support to the assigned team leader. Monitor, delegate and coordinate workflow, reporting regularly to team leader on progress and issue management. Seek ways of innovating and improving quality, service delivery and efficiencies in processes and procedures. Provide expert advice solutions to pensions queries and pensions consultative advice; keep abreast of technical and legislative developments within the pensions … industry. Work closely with other departments/teams to provide a total service to our clients. Ensure the accurate updating of time recording system for both chargeable and non-chargeable activities. Your profile Essential Criteria Previous pensions administration experience of Defined Benefit (DB) schemes. Experience of current pensions legislation and framework. Able to perform complex calculations and check the More ❯

to expand the company's client portfolio, targeting new federal government agencies outside of the Defense while deepening existing relationships. Operational Excellence: Maintain and enhance operational efficiency, ensuring that service delivery meets and exceeds client expectations. Financial Oversight: Oversee financial performance, including budgeting, forecasting, and cost optimization, ensuring sustained profitability. Compliance and Governance: Ensure adherence to federal government More ❯

security clearance checks with MOD/Warwickshire Police and liaising with employees Resolve discrepancies arising from pre-employment checks undertaken in conjunction with HR Admin Team Lead/HR Service Delivery Manager/Security Liaising with employees regarding queries or information required in relation to security checks Checking right to work documents are valid Ensuring all pre-employment More ❯