51 to 75 of 127 Service Delivery Jobs in the Midlands

to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be able to work from home … Ensure all correct processes and procedures are followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where … required Presenting and demonstrating the product and features where required using PowerPoint, systems, vehicles and equipment Identifying issues through analysing team data Qualifications Desirable: Qualification within IT service delivery Desirable: 1+ years customer service experience Strong knowledge of Telecommunications, Telematics, IT Services Intermediate experience with Microsoft Office Excel, PowerPoint etc Intermediate experience with Google Package Gmail, Drive More ❯

About the role As a Zendesk Delivery Manager , you will play a crucial role in developing smart and innovative solutions in Zendesk and will manage and oversee the development, deployment, and maintenance of Zendesk applications, providing support for colleagues and investigating and resolving technical issues as they arise. You are there to guide and direct others when required as … a technical subject matter expert. You'll collaborate with product, customer support, customer success, service delivery functions, stakeholders and end-users to ensure optimal performance, reliability, and security of Zendesk applications. Administering, maintaining, and improving Zendesk to meet the business requirements, you will be required to provide support, administration and development of the platform alongside assisting colleagues on … the application/streamline development activities wherever required and promote/drive innovation in technologies, processes, and tools. Support the roll-out of new applications. Support the communication and delivery of requirements with relevant stakeholders in order to develop and influence solution direction as appropriate. Work continuously on a task until completion (or referral to third parties, if appropriate More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the More ❯

the administrative and compliance requirements of the contract and Integral/JLL process & procedures. Working closely with the engineering team the Technical Account Manager will be accountable for the delivery of all day-to-day MEP activities, including the Specialist Vendors including corrective, planned and reactive MEP works and act as the technical support function for the team during … these works. The Technical Account Manager will provide robust leadership of the team, motivating and driving the team to exceed expectations in customer service and operational excellence. The Technical Account Manager will be responsible for supporting sector specific business development, to deliver efficient and effective service provision, in line with agreed budgets and service specifications. The Technical … Account Manager will monitor and report on the quality and financial performance of all services within the scope of the accounts, to include innovation in service delivery, financial and commercial soundness. Key Tasks Duties to include: Provide leadership of the engineering team, in delivering all contractually required outcomes including MEP Specialist Vendors. Operate all systems within the facility More ❯

The role will involve detailed analysis and understanding of complex technical and business requirements across multiple services within and external to the Trust to migrate all data essential to service delivery into the new EPR, ensuring data quality throughout. About us Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving … clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are … Work with the EPR Data Migration and Reporting Lead to develop and implement data migration and reporting strategies. Develop and provide leadership to the data migration team, drive the delivery of the data migration Programme, motivating the team and support continual improvement. Lead in supporting Directorates in understanding their data quality in regards of the legacy system and the More ❯

and integrated telematics solutions ensuring projects run smoothly from planning through to successful implementation. As an Applications Engineer, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology … cross-functionally with internal teams including Product, Engineering, Technical Support, and Field Services, as well as with customers and third-party providers to ensure timely, efficient, and high-quality service delivery. Your key responsibilities: Manage the end-to-end delivery of the MaxConnex camera platform and associated telematics integrations across various customer environments. Serve as the primary delivery … create detailed project plans and ensure milestones are met. Work closely with supply chain, technical teams, and installers to coordinate stock, hardware configuration, and on-site deployments. Identify potential delivery risks and proactively mitigate them through planning and escalation. Maintain oversight of ongoing deployments, tracking progress and performance against agreed SLAs and KPIs. Facilitate regular check-ins, stakeholder updates More ❯

information that will add value to analytical products Present analytical findings in verbal, written and visual formats to both internal and external audiences Build and maintain relationships with internal service areas and external agencies to facilitate the exchange of information Maintain an awareness of developments within business intelligence and apply that learning to enhance analytical products Proactively identify the … range of existing interventions and circumstances affecting the lives of individual families Support the on-going development and maintenance of relevant core information systems Represent the Business Intelligence Service in meetings Deputise for Business Intelligence colleagues when necessary Ensure integrity, fairness and a consideration of the needs of others is incorporated into daily duties and relationships with colleagues Work … closely with colleagues in the Business Intelligence Service and other relevant business areas Work collaboratively with colleagues across Enabling Services and the wider organisation in your role ensuring the council effectively uses robust evidence as the basis for its decision making Contribute positively to the development of a customer-focused culture, and promote the Council's vision, outcomes, and More ❯

Job summary Are you passionate about ICT Service Delivery and ready to make a real difference in healthcare? DSFS Ltd is looking for a motivated and detail-oriented Identity & Access Management - Support Supervisor to join our ICT department. In this role, you will work closely with the ICT End User Services Lead to manage and enhance the Trust … systems is allocated accurately, securely, and efficiently, so that staff have the right access at the right time to carry out their roles effectively. Your work will support the delivery of safe, high-quality care to patients by ensuring our systems are reliable, secure, and well-managed. As part of the ICT End User Services team, you will have … your own areas of responsibility and be at the forefront of delivering a service that is essential to the Trust's operations. This is a hands-on, service-focused role, where attention to detail, clear communication, and a strong understanding of access management are crucial. You will work as part of a supportive team that is fully committed More ❯

hours. Agile working arrangements can be discussed with the successful candidate. Closing Date: 25 August 2025 (midnight) Interviews: 2nd and 3rd September 2025 About Us At Derbyshire Fire & Rescue Service, were more than an emergency servicewere a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether its responding to emergencies, preventing incidents before … Majestys Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role Are you a detail-oriented systems expert with a passion for improving HR service delivery? Were … maintain HR systems, including user setup, documentation, and training plans. Manage system updates and improvements, ensuring accurate records and effective governance. Maintain system security and access controls, including self-service functionality. Validate data quality across workflows, reports, and interfaces. Produce and present reports to support workforce planning and management decisions. Troubleshoot system issues and liaise with providers to ensure More ❯

issues to appropriate departments when necessary Stay updated on company products, services and policies to provide accurate information to customers Achieve and maintain high customer satisfaction ratings through quality service delivery Key Skills and Experiences of a Customer Resolution Specialist: Customer service experience required Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to … resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively If you have the relevant skills and experience required and are interested More ❯

for a ICT Solutions Analyst who will drive digital transformation and optimise technology systems. You will focus on existing IT infrastructure, identify technology needs and implement solutions that enhance service delivery, tenant engagement and operational efficiency. This role will work closely with cross-functional teams to ensure technology aligns with the business goals and supports the evolving needs … high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. Our values Our values are important to us and we're looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity … Company Benefits Our generous package includes: Competitive salary Contributory pension scheme Health cash plan – BHSF 39 days' annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) Qualifications Educated to A level. Degree More ❯

Fire & Security Engineer - Service & Maintenance Location: Coventry/Leicester/Northampton The Company: An established and fast-growing technical services provider, originally founded as an electrical contractor, now delivers nationwide solutions across Mechanical, Electrical, Fire & Security, Gates & Barriers, and Custodial Security sectors. With a focus on long-term partnerships and high-quality service delivery, the business continues … to expand its presence across the UK. The Role: The business is currently seeking experienced Fire & Security Engineers to join their Service & Maintenance Department on a full-time basis. The successful candidates will be responsible for carrying out Planned Preventative Maintenance (PPM) and responding to Reactive Call-Outs across a range of commercial and public sector clients. Engineers will … fire alarm systems CCTV and intruder alarm systems Emergency lighting systems Access control and remote signalling systems (Redcare, Dualcom) Ensure all work complies with relevant British Standards Maintain accurate service records and documentation Deliver high standards of customer service during site visits Requirements: Strong technical knowledge and proven experience in the fire and security sector Ability to pass More ❯

the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners … future-proofed and strategically aligned. What You'll Bring Strong stakeholder management skills, with the ability to balance competing priorities and drive consensus. A track record of value-led service delivery and strategic business partnering. Deep experience across architecture domains: business, data, application, and technology. A proactive and collaborative mindset, with a focus on delivering outcomes through strong … working with digital product teams and Agile frameworks (SAFe Agile experience ideal). Experience designing and delivering architecture within AWS cloud environments for operationally critical systems. Familiarity with incremental delivery, Agile planning, and product-focused organisations. Strong understanding of service-level agreements and system lifecycle management. Excellent written and verbal communication skills in English. What we offer: We More ❯

or work within a team to design and implement surveys across the organisation, analysis of survey outcomes. Analyse and interpret data to assist in providing solutions to deliver improved service delivery/performance and an optimal student experience. Recognise erroneous data and escalate to the appropriate individual, in line with company procedures. Monitor and assist in audits for … design. Desirable Experience: Work experience in Higher Education or Public Sector. What We Offer 25 days annual leave, plus 8 public holidays 1-day extra leave per year of service, up to a maximum of 5 days Workplace pension scheme Tuition reimbursement for career development courses Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more discounts platform More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will own the people side of IT systems and data transformation, playing a key role in More ❯

building a new in-house IT Transformation Team to drive change in the way we use business applications and data. Join us and play your part in improving efficiency, service delivery, data excellence and all customer and stakeholders expectations. About you You will play a pivotal role in supporting the effective use, maintenance, implementation and improvement of business More ❯

PCs, printers, mobile devices & AV equipment Issuing and managing IT equipment for new starters and leavers, keeping onboarding seamless Liaising with external IT suppliers and partners to ensure smooth service delivery Managing and maintaining key business systems (CRM, ERP, cloud tools) Collecting, cleaning, and transforming data for insights and reporting (hello, Excel & Power BI!) Supporting internal software projects More ❯

PCN teams. - Build relationships with local authority, voluntary sector, and patient groups to strengthen partnership working. Main duties of the job Key ResponsibilitiesTransformation and Change Leadership Lead the design, delivery, and evaluation of PCN transformation programmes aligned to NHS Long Term Plan priorities and local population needs.Actively promote neighbourhood workingintegrating general practice, community services, voluntary sector, and social care … based on evidence.Uphold all data protection, NHS information governance, and confidentiality standards. Operational Management Support operational planning and performance monitoring for the PCN, ensuring alignment with contractual requirements and service standards.Step in to cover the PCN Operations Manager during absence. Stakeholder Engagement and Communication Act as the data and transformation point of contact for practices, Place-based partners, and … digital triage, remote monitoring, and AI decision support tools. Prevention and Population Health Uses data to identify health inequalities and priority populations, supporting targeted preventative interventions. Personalised Care Ensures service redesign is co-produced with patients, enabling choice, shared decision-making, and self-management tools. Workforce Development and Sustainability Supports operational planning, workforce capacity monitoring, and upskilling staff in More ❯

an enthusiastic Data Analyst Apprentice to join our team, helping to deliver specific areas of the business intelligence work programme through the analysis and interpretation of both contextual and service data. The role is fundamental to ensuring that senior management and commissioners have the best intelligence available to them to support decision making and service delivery, allowing More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Account Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient … delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring smooth … and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success More ❯

discussions, and technical assessments. o Design and present tailored solutions based on customer-specific challenges and threat landscapes. o Collaborate on statements of work (SOWs) and influence product roadmaps. * Service Delivery Assurance o Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. o Implement governance mechanisms and standardised methodologies. o Act as the primary escalation … related to secure development practices and testing controls. * Innovation and Automation Impact: Number of manual security testing processes replaced or enhanced through automation, contributing to faster and more reliable delivery Experience required- * Strong experience in secure software development and testing, including strong exposure to leadership based roles * Proven success in managing large-scale secure development projects. * Excellent communication and More ❯

often (in days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 213142 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team The Group Manager - Services Partnering will lead a team of International Partner Managers within Group Managed Services who develop and manage Computacenter's … services partner strategy aligned with Computacenter's overall Managed Services growth objectives. Build and manage a diverse portfolio of partners capable of delivering high-quality outsourced and out-tasked service outcomes. Identify, recruit, and on-board strategic partners, ensuring alignment with Computacenter's service standards and customer needs. Drive partner enablement programs to ensure partners have the necessary … knowledge and skills to deliver Computacenter's services. Cultivate and maintain strong relationships with key stakeholders within partner organisations. Monitor partner performance and ensure adherence to service level agreements (SLAs). Deliver cost savings/avoidance to enhance Computacenter's competitiveness and support growth. Performance indicators Effective management and development of the partner managers. Effective cascade and delivery More ❯