51 to 75 of 222 Service Delivery Jobs in the Midlands

Accenture in Birmingham is seeking a Sr Manager for Client Service Delivery to lead end-to-end delivery of infrastructure and cloud services. You will own service health, SLAs and KPIs, leveraging AIOps tools and observability platforms to optimise performance and reliability. The role requires strong ...

secure, reliable and high-performing infrastructure and end-user services Drive improvements across identity and device management, networking, Microsoft 365, cybersecurity, operational support and service delivery Lead day-to-day technical operations Line manage two IT Engineers Work with colleagues, suppliers and stakeholders to deliver resilient, well-governed … user-focused technology services Contribute to digital transformation, security and compliance improvements, modern tools and improved ways of working Support collaboration, innovation and excellent service across the organisation Troubleshoot issues and roll out new tools and technology Deliver a major infrastructure refresh, including fibre connectivity, network switching and core ...

responsible for ensuring our colleagues have the technology and support they need to do their jobs effectively, while maintaining strong security, resilience and service standards. This is a varied role that combines IT service management, infrastructure, cyber security, supplier management, compliance and project delivery, making … someone who enjoys both the operational and strategic sides of IT. What you’ll be doing As IT Manager, you’ll: Lead the operational delivery of IT services across the Society. Manage and develop the IT support, infrastructure and cyber security functions. Lead, coach and develop IT colleagues, creating ...

Sharp UK is seeking an experienced Service Delivery Manager to lead the day-to-day delivery of managed services, coordinating between clients, onsite teams, and specialist functions to ensure a seamless service experience. The role focuses on building strong client relationships, maintaining SLAs and KPIs … driving continual service improvement while developing the team within a hybrid working environment. #J-18808-Ljbffr ...

Sharp Business Systems France is seeking an experienced Service Delivery Manager to lead the day-to-day delivery of managed services in a hybrid working environment. You will ensure operational excellence, maintain strong client relationships, and drive continual service improvement across multiple accounts. You will lead … team, manage SLAs and KPIs, and collaborate with onsite teams, technical specialists, service desk, and commercial teams to deliver exceptional customer outcomes. #J-18808-Ljbffr ...

line Service Desk Team Leader Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift ...

Gymshark is seeking a Head of Service Delivery to shape and drive the global technology services strategy across offices, retail and growth markets. You will lead multiple teams and strategic partners to deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will … operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

journey is bringing the same structure, discipline, and continuous improvement mindset into commercial value streams to enhance pipeline quality, pricing performance, launch execution, service delivery, and customer outcomes. Reporting to the Global VP of Sales & Applications, you will work closely with commercial leaders to deploy SBS across … What you'll be doing: Drive measurable improvements across commercial Core Value Drivers, including order intake, funnel conversion, win rate, pricing effectiveness, quote turnaround, service delivery, and customer retention Facilitate Kaizen events and continuous improvement initiatives that deliver tangible business value Own commercial impact tracking, working closely with ...

responsible for ensuring the accurate submission of over 15% of the UK’s total packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need … contact for each, the Account Manager will ensure that regular and appropriate levels of communication are maintained, while identifying areas for increased interaction and service development; in addition to being responsible for ensuring the timely data collection, and accurate data submission for each account. The Account Manager should ...

services, premises and health and safety management. Through innovative ways of working leading the team in promoting EDandI, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations. We are looking for someone with: Energy, pace, ability to multitask … About us Groby Road Medical Centre is a thriving, expanding 11,000-patient practice with a forward-thinking partnership. We are committed to innovation, service expansion, digital transformation, and delivering high-quality patient care. We pride ourselves on being dynamic, supportive and ambitious, with a clear vision to grow ...

role The Head of Customer Value is responsible for leading the end-to-end customer experience by combining proactive customer success, reactive customer service, and a continuous improvement mindset. The role ensures customers achieve maximum value from our products and services while receiving exceptional support throughout their lifecycle. This … creating a cohesive, data-driven strategy that supports both customer and business growth. This role involves leading and developing a team of Customer Success & Service Delivery Managers, ensuring our clients achieve maximum value from our software solutions, driving customer retention, and identifying opportunities for growth. The successful candidate ...

Engineer to join our Technical Services team. This is a diverse and engaging role where you'll provide technical support, manage documentation, support project delivery, train engineers, and work directly with customers to help deliver outstanding service nationwide. Why Join Barron McCann? With more than 45 years … experience, Barron McCann Ltd is a trusted technology services partner supporting customers across retail, hospitality, education, and other sectors. We pride ourselves on delivering service excellence, every time, everywhere, and our culture is built around ambition, teamwork, integrity, and passion. This role offers: A varied and challenging technical position ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver … technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships ...

ways of working enabled by the new S/4HANA environment Identify opportunities to simplify, standardise and improve end-to-end finance processes and service delivery Challenge existing processes and behaviours where these are not aligned to the future operating model Drive practical continuous improvement initiatives that deliver … technology and process teams to maximise the value of S/4HANA, MDM and tools such as ServiceNow Identify opportunities to improve automation, workflow, service management and operational visibility Ensure FSS teams understand and are equipped to operate effectively within the new technology and process landscape Build strong relationships ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

optimising tools and techniques in accordance with company policy, challenging where appropriate. Bringing emerging technologies and best practice into the company to improve data service delivery, quality and cost effectiveness. Ensuring customer requirements are fully understood and adequately captured and translated into effective data solutions. Position Qualifications: Demonstrable … Excel including VBA, COGNOS or other OLAP technologies, Oracle, SAP and Power Apps. Project and/or task management experience, preferably in the delivery of IT or data solutions. Experience of managing or applying data standards across organisational boundaries. Knowledge of emerging data technologies and industry best practice. Experience ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. ...

providing innovative and cost-effective solutions to both public and private sectors. Our team delivers bespoke, flexible, and efficient services through a process-orientated delivery structure. We pride ourselves on strong customer relationships evidenced by the high proportion of referrals and repeat business. Why work with us... … team! What we need... Due to a period of sustained growth, we are looking to recruit a Change and Release Manager to join our Service Management Team. Based in the company’s Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework ...

Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies … advocacy, commercial account development, and internal stakeholder coordination. It is not purely a sales position. The Account Manager must understand customer business priorities, monitor service performance, and collaborate with technical, operational, and commercial teams to deliver successful customer outcomes and long‐term partnerships. Key Responsibilities Account Ownership ...

something bigger. Main Purpose of the Role & Responsibilities in the Business As an EDM Support Manager , you will oversee the day-to-day delivery of support for the Kainos EDM product. This includes managing people, customer interactions, support processes, releases, and reporting, all while ensuring adherence to defined SLAs … from onboarding to business-as-usual support. The role involves collaboration with Product, Engineering, and Sales teams to ensure customer satisfaction and drive continual service improvement. Responsibilities Delivery Manage the seamless transition of customers from the Onboarding Team to Support, including effective handover of configuration knowledge and documentation. ...

colleagues across Lincolnshire Co-op rely on every day. We’re looking for an IT Infrastructure Team Leader to lead the day-to-day delivery of our infrastructure services and helping to keep our technology secure, resilient and performing at its best. This is a hands-on leadership role … monitor infrastructure services and recurring issues, making sure potential problems are identified early and that the right action is taken to maintain service availability and performance. You’ll also work closely with colleagues across Support, Solution Delivery, Cyber and Applications, as well as third-party suppliers and service ...

their operations, reduce risk, and achieve measurable costefficiencies. We are now looking to recruit an experienced Team Leader to join our Fire and Security service team to supportour continued growth across your designated region. This is a hands on technical role combined with regionalleadership responsibility, working closely with … Regional Service Manager to drive team performance, technicalstandards, and customer satisfaction across the area. The Role As Team Leader Fire and Security Engineer, you will take ownership of your designated service area while alsoproviding day to day leadership, coaching, and technical guidance to a team of engineers. ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...