1 to 25 of 118 Support Engineer Jobs in the Midlands

IT & Telecoms Support Engineer Worcester Salary - £30,000 - £35,000 About Us We are an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002 we have grown year on year, expanding our products and services as technology has developed, helping organisations improve their business practices and … profitability. About the role As a Systems Engineer, you will be part of a busy and friendly support team. No two days will be the same and you will be exposed to a variety of technologies daily with clients across multiple sectors. You will be providing helpdesk support to a wide range of customers, and strong communication … must. You need to be both confident in writing and on the phone and able to talk customers through fault finding whilst having excellent customer service skills. Responsibilities: Provide support assistance for both hardware and software issues, remotely and in-person. Regularly travel to sites to provide support in-person. Collaborate with hardware and software vendors to identify More ❯

1st Line IT Desk Support Engineer ?? Ledbury | ?? £25,000 - £30,000 Basic | ?? Monday to Friday, Full-Time Are you passionate about IT and delivering exceptional support? We're looking for a proactive and customer-focused 1st Line IT Desk Support Engineer to join our clients growing team in Ledbury . This is a fantastic opportunity … for someone with a solid foundation in IT support who's ready to take the next step in their career. Key Responsibilities Provide 1st line technical support to internal users via phone, email, and remote tools. Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity . Log, track, and manage support tickets using the … internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information clearly to non More ❯

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment and … services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure More ❯

Senior IT Support Engineer, 3rd Line Location: Remote/Walsall, West Midlands Salary: £35,000 - £40,000 + Benefits Our client, a well-established and fast-growing Managed Services Provider (MSP), is looking for an experienced and proactive Senior 3rd Line Engineer to join their expert technical team. This is a fantastic opportunity for a seasoned professional … of clients and technologies across cloud and on-premise environments. As a key senior figure in the team, you’ll not only handle high-level escalations and complex infrastructure support but also provide guidance, mentorship, and oversight to 1st and 2nd Line Engineers. This role is ideal for someone who thrives in a fast-paced MSP setting, enjoys working … with diverse environments, and has a passion for technical leadership. Senior IT Support Engineer - Key Responsibilities: Act as the final escalation point for complex technical issues across server, network, desktop, and cloud systems. Design, implement, and maintain advanced infrastructure solutions for clients, including migrations and upgrades. Support and guide 1st and 2nd Line Engineers, providing mentorship, training More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

IT Support Engineer Permanent Salary: £30,000 - £35,000 Fully Remote with frequent travel to sites Please note : A valid driving licence and access to a vehicle are essential. About the Role We're looking for a motivated and skilled IT Support Engineer to join a growing team. In this dynamic, home-based role, you'll … play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride in excellent … service, and wants to contribute to a business with strong values and a clear mission What You'll Do Provide first and second-line support for users across the business Troubleshoot hardware, software, printers, and connectivity issues Manage support tickets with clarity and professionalism Onboard new users, configure devices, and manage account access Maintain and support laptops More ❯

Desktop Support Engineer - London Salary up to £35,000-40,000 A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team. The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support … depth expertise in PC hardware setup and configuration. Solid understanding of networking concepts such as LAN, WAN, and VPN. Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals. Strong analytical abilities. Excellent communication skills and professional telephone etiquette. Prior experience on an IT Service Desk. Genuine enthusiasm for information technology and a More ❯

Job Title: IT Support Engineer Location: Derby, Derbyshire Salary: £28,000 - £35,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more! Position Overview: We are looking for a confident IT Support Engineer to join a renowned, global Construction Company based in Derby, Derbyshire. As an IT Support Engineer, you … with cross-functional teams to identify technology needs and implement projects. • Oversee hardware and software configuration, troubleshooting, and maintenance. • Develop and implement IT security policies and procedures. • Provide technical support and mentorship to junior team members. • Manage vendor relationships and procurement processes. • Stay updated on emerging technologies and industry trends. Technical Skillset: • Windows Server Infrastructure – Active Directory, DNS, DHCP … apply! Don't miss this opportunity to join a prestigious global construction company and make a significant impact in the industry. Apply now to start your journey! Keywords: IT Support Engineer, Senior IT Support Engineer, Senior IT Engineer, Windows Server, Azure, IT Infrastructure, IT Project, Office 365, IT Infrastructure Engineer More ❯

technical solutions for the medical research industry. Our client develops cutting-edge applications used to accelerate breakthroughs in DNA and serious disease research. They’re now seeking an IT Support Engineer to provide exceptional customer and technical support across their internal infrastructure and application landscape. The Role: As an IT Support Engineer, you’ll be … service delivery. This is an excellent opportunity to join a collaborative and passionate IT team working on meaningful technology in the medical field. Responsibilities: Provide outstanding 1st-2nd line support to internal users, resolving a wide range of technical issues Troubleshoot problems across Windows servers, Microsoft Office 365, networking, Active Directory, and occasional Linux machines Monitor and maintain IT … infrastructure, including server performance and patching Perform software builds and rebuilds on PCs and laptops Travel to other UK offices (Cambridge and Chichester) as needed to provide on-site support Patch servers one Sunday every other month (paid overtime or TOIL) Ensure full compliance with data protection regulations and internal policies Maintain documentation and contribute to knowledge base articles More ❯

3rd Line IT Support Engineer - £50k - £55K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 4 Days a Week Onsite. North Nottinghamshire, T6/MN/1239372. *Must be Eligible to work in the UK. Leading dynamic manufacturing business requires an experienced 3rd Line IT Support Engineer. The role will suite a … 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents. *This is Business As Usual (BAU) - 3rd Line IT Support role. Role: Provide 3rd Line IT Support for an end user base of (x400 onsite end users & approximately 2,500 UK Wide) - The role sits within a 3rd Line … IT Support team of - x6 3rd Line IT Support Engineers. Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Remote Desktop Support - with some onsite IT Support for x400 onsite end users. Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd More ❯

they have earned recognition as a Top 200 Law Firm. The Opportunity As part of ongoing growth and digital transformation, the firm is now looking for a talented IT Support Engineer to join their expanding IT team. This is a key role supporting staff across multiple office locations, helping to maintain and enhance the firm’s robust technology … infrastructure. Key Responsibilities Deliver professional, personable IT support across the business Identify and resolve IT issues—both remotely and onsite Install and maintain desktop, server software and hardware Manage proactive server and desktop maintenance Assist in development and implementation of new infrastructure projects Conduct in-depth troubleshooting for advanced issues Create user-friendly support documentation and assist with … training Support the day-to-day operations of IT systems across all sites Essential Requirements Qualifications & Knowledge: Maths & English Level 2 or equivalent Working knowledge of Windows 11, Windows Server 2016/19/22 & Hyper-V Familiarity with Active Directory, Group Policy (GPO), Microsoft 365 & Exchange Understanding of TCP/IP and experience with both wired & wireless networks More ❯

2nd Line IT Support Engineer ?? Warwickshire ?? £30,000 - £35,000 + Bonus + Benefits ??? Hybrid Tech Stack | Career Growth | Hands-On Role Ready to level up your IT career? Join a legendary UK manufacturer with over 80 years of innovation in the automotive sector. This client are on the hunt for a proactive, tech-savvy 2nd Line IT … Support Engineer who thrives in a dynamic environment and is passionate about delivering top-tier IT support. ?? What You'll Be Doing: Be the go-to tech hero for all end-user support across PCs, mobile devices, tablets, and more. Dive into Microsoft 365, Azure, Windows 10/11, Windows Server 2019, and VMware. Troubleshoot and resolve … issues across hardware, software, and networks (LAN/WAN, Wi-Fi, DHCP, DNS). Support and maintain IT infrastructure to ensure maximum uptime and performance. Get hands-on with server configuration, Linux, and cybersecurity tools like EDR. Collaborate with the IT Manager and Senior Engineer on projects, onboarding, and training. Manage the Service Desk, document solutions, and help More ❯

This is a fantastic opportunity for an IT Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up-skill … yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the flexibility … established team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities More ❯

team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Job Description As the IT Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities … recovery. This will include areas such as Office365, Active Directory, Windows Server administration, as well as covering areas such as TCP/IP, LAN/WAN/SD-WAN support for customers, amongst other areas. You will troubleshoot as an escalation point for the 1st Line team, and have the opportunity to help guide and support junior members … of the team. In addition to the core support elements, you will partner closely with senior engineers and project implementation specialists, and have the chance to grow your skills into project-based work over time. The role will be site-based at the company's Coventry head office, but as your experience grows, you will also have the chance More ❯

quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities. The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business … Intune (Autopilot), SCCM, VMWare Horizon, Intune etc. Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills Strong capabilities in Windows 10/Windows 11 support, migration & Deployment. If necessary, liaise with third-party support and PC equipment vendors. Perform related duties consistent with the scope and intent of the position. Hands on Experience … End to End Desktop/Laptop life cycle management. Experience and desire to work in a Global delivery environment. Communication and Analytical skills Provide technical support to clients on-site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem-solving skills. Train and educate More ❯

Would you like to work for an award-winning IT Support and Managed Services provider, known for delivering world-class service with a personal touch? As a Microsoft Solutions Partner, they specialise in Cloud Services, Managed IT Support, Cyber Security, and Software Development. This opportunity is perfect for a skilled and motivated 2nd Line IT Support Engineer … firewalls, networking, security solutions, and system migrations for a diverse client base both remotely and on-site. Youll also act as a trusted technical advisor, providing expert pre-sales support to Client Relationship Managers and serving as an escalation point for Project Engineers and Technical Services Engineers. Salary: £28,000.00-£35,000.00 per year, depending on experience and qualifications. More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows … Server, networking, backup, and virtualisation environments. Perform hardware builds, installations, audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong More ❯

Job Title: Jnr IT Support Engineer Location: Northampton (Onsite) Salary:£25-26k + Overtime + Training + excellent bens Skills Required:Windows, MS365, Office365, Azure, Networking, Troubleshooting, Helpdesk, Hardware, Active Directory, Communication, Ticketing 1stLine Support . IT Support, Jnr IT Support, CompITA, ITIL Have you recently graduated college or university with a IT/… and have a passion and flair for IT? Are you looking to gain experience of working within an IT department? Then this role could be for you - Jnr IT Support Engineer (1st line) Our Client, a leading Healthcare Organisation based in Northampton, are looking to strengthen their internal support team supporting over 500 users in the UK … We are looking for a Jnr IT Engineer to join the 1st Line Support Team supporting the Microsoft 365 infrastructure, Networks and Systems, and our client is offering a superb Jnr IT Support opportunity with training and career progression on offer. Key Responsibilities Provide first-line technical support to end-users, resolving hardware and software issues. More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and … takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and … takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £30,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 2nd Line Support Engineer | Stratford-Upon-Avon | £30,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do More ❯

2nd Line Support Engineer | Stratford-Upon-Avon | £30,000-£35,000 Oscar Technology has partnered with a leading MSP near Stratford-Upon-Avon to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 2nd Line Support Engineer | Stratford-Upon-Avon | £30,000-£35,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯

Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Technical Support Engineer Job Description Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service … to other parties by supporting the development and training needs of individuals. Who you are: This role would be ideal for an organized, proactive and diligent 1 st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone More ❯