101 to 115 of 115 Customer Experience Jobs in the North West

Service Desk Analyst About the Role We're looking for a customer-focused IT Service Desk Analyst to join our busy and fast-paced IT team. As the first point of contact for over 1,600 users, you'll provide high-quality 1st line support, ensuring IT incidents … service requests are resolved efficiently while delivering an outstanding customer experience. This is an excellent opportunity for someone with previous IT Service Desk experience who enjoys troubleshooting technical issues and working with a wide range of technologies. Key Responsibilities Provide 1st line technical support for Windows 11 devices ...

seeking a CRO Analyst (Conversion Rate Optimisation) to join the business. This is an exciting opportunity for someone with a passion for data, user experience and eCommerce, where you'll play a key role in improving website performance through testing, analysis and optimisation. Core Responsibilities for this CRO Analyst … Implement and develop an ongoing CRO programme to improve website conversion performance. Analyse customer behaviour using heatmaps, user recordings, funnel analysis and other research tools. Identify testing opportunities and present recommendations to Design and Digital teams. Prioritise CRO initiatives using customer insights, analytics and commercial objectives. Coordinate ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk … into efficient, automated, and customer-focused controls. Partner with AI and technology teams to integrate machine learning, data analytics, and automation into onboarding, monitoring, and investigations. Deliver clear, strategic insights to executive and board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous ...

events monthly for thousands of organisations worldwide. You'll work across the full stack: web capture systems, large-scale data pipelines, communications archiving, and customer-facing products. This role goes beyond backlog management. You'll set direction, defend it, and take real responsibility for what gets built … exist. Communicate clearly and often: share progress openly, raise concerns early, and close the gap between what the team builds and what the customer experiences. What You'll Bring Essential You've shipped things you can talk about clearly: what your theory was, what you actually built ...

software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers … payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What ...

support to the bank's senior management team, and to manage product development risk across the organisation. Must Have (Based on Client Feedback): Strong experience working in Scaled Agile (SAFe) environments with hands-on usage of JIRA and Confluence. Exposure to AI tools like Claude or Copilot … spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a "Product Owner", you should have experience with: Key Responsibilities/Accountabilities: Engage with other Product Ownersand Business ...

solution combines digital payments, real-time analytics, dynamic pricing and ANPR-based access to help customers improve revenue, reduce operating costs and enhance the customer experience. The Opportunity You'll take ownership of developing new business across: Car park operators Private parking businesses Property owners and asset managers Retail … operational efficiency, revenue optimisation and long-term digital transformation. What We're Looking For We're keen to speak with individuals who: Have experience selling solutions into car park operators or the wider parking sector Can open and develop strategic new business opportunities Are commercially minded and comfortable discussing ...

Control Group International are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The IT Support Consultant/Customer Service Consultant role is a highly responsible position which requires someone who has the ability to effectively manage client expectations. Role Whilst the exact … responsibilities will vary, the main duties of the role can be summarised as follows: To maintain a high degree of customer service for all support queries and adhere to good service management principles To take ownership of user problems and be proactive when dealing with user issues ...

management and optimisation of the company's online sales channels. Maintain and develop the B2B e-commerce platform, ensuring a smooth experience for customers. Manage relationships with external technology and platform providers, resolving issues where required. Support the delivery of digital marketing activity across the channels. Assist with … integration and maintenance of internal systems and e-commerce processes. Identify opportunities to improve online performance, processes and customer experience. Support wider digital and e-commerce projects as the business continues to grow. About You We are looking for an experienced E-Commerce Executive or similar , with a good ...

Ecommerce Executive Bury £32-35k DOE Do you have previous Ecommerce experience updating website content, pricing, product listings, specifications and imagery? Do you enjoy managing volume data, possess excellent attention to detail and working in small team environment? Interested in being part of a growing business with great … manage large volumes of product data, specifications, imagery and digital assets. Carry out ongoing product categorisation, merchandising and site optimisation to improve the customer journey. Perform regular website checks to identify and resolve content, pricing or product issues. Maintain product databases, ensuring information is accurate, consistent and optimised ...

understand how difficult real organisational change can be. Now you want an opportunity where you can have a bigger influence — on the programme, the customer, the people around you and the wider consulting relationship. We're looking for a Senior Business Consultant specialising in Change Management to join … transformation delivery with senior-level consulting responsibility . More than just a Change Manager role You'll become a trusted partner to the customer, working across an environment that stretches from the manufacturing shop floor through to executive leadership . You'll help shape and lead the change approach ...

model development, and our projects cover multiple languages and cultures. Our cutting-edge approaches and AI have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping … future of customer experience. The Role We’re looking for committed, detail-oriented, and linguistically sharp individuals to join our growing team in Data Annotation. You'll work on-site (Monday to Friday) at our Manchester office to maintain high standards of data security and confidentiality. ...