26 to 50 of 73 Customer Experience Jobs in the North West

Customer Success Manager £50,000 Basic + OTC | SaaS Manchester - Hybrid Join a fast-growing SaaS company as their Customer Success Manager, you’ll be the trusted advisor for your customers, helping them unlock the full potential of this innovative platform. From seamless onboarding to driving adoption, coaching … this role is all about building strong partnerships. It's about more than support—it's about fostering growth, identifying opportunities, and delivering exceptional customer experiences. Key Responsibilities Customer Success & Account Management Build and maintain strong, long-term relationships with customers, ensuring they receive an outstanding experience ...

Customer Service - Operations Team Leader Job Type: Permanent Location: 19 chapel Walks, Manchester City Centre Salary: 35k Annual Salary plus annual bonus & additional allowance for 24/7 shifts TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies … Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Think of yourself as someone who will provide mentorship, guidance and career development to members of your ...

Customer Data and Insights Manager Permanent 39 hours - Monday to Friday Office based in Lytham St Annes, Lancashire* Salary: Up to £45,000 per annum (depending on experience) plus bonus and benefits. Were excited to be recruiting for a Customer Data & Insights Manager to join our Beaverbrooks … Digital and Brand Experience team. This would be a fantastic opportunity for someone with experience in a data management/data analytics role. The Customer Data & Insights Manager will play a critical role in ensuring the business maintains a high-quality, secure, and unified customer data ...

Head of Digital Services Location: Manchester (hybrid) Salary: up to £80,000 (dependant on experience) Are you an experienced digital services leader who can shape, elevate, and deliver a high-performing IT service function? We're looking for a Head of Digital Services to lead … delivery of IT services across a large, complex organisation-driving service excellence, operational resilience, and a customer-centric culture. About the Role As Head of Digital Services, you will be accountable for the performance, reliability and continual improvement of all IT services used across the organisation. Leading a multi ...

eCommerce brand looking to add a Product Owner to their digital team. This is a great opportunity for someone with a passion for user experience and data-driven decision making who's ready to take ownership of key features across their platform. The Role: - Manage and prioritise the product … business goals into clear user stories and sprint deliverables. - Work closely with design, data, and engineering teams to launch new features. - Use analytics and customer insights to inform product improvements. - Keep up with eCommerce and customer experience trends. Requirements: - 2-4 years' experience in product, digital ...

Director, the satisfaction of our customers is the primary focus for the role. The operation teams focus is in two main areas: implementations and customer experience. In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback … client engagement and seek to increase engagement with the software Ensure that feature releases and content is delivered and communicated effectively Responsible for collecting customer feedback and communicating into the product team Maintaining an effective implementation process so that they are quick and pain free for our new customers ...

mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications services* Partner with technology leadership to align and standardise mobile … strategic partners and suppliers* Lead commercial negotiations to secure favourable terms and reliable service outcomes* Use partner capabilities to strengthen the overall communications portfolio Customer Experience * Champion service quality and reliability to maintain high customer satisfaction levels* Introduce structured feedback and improvement processes to enhance service delivery ...

strategy for the company. The role combines sales, marketing, technology, and management expertise to develop a plan that delivers a superior brand and shopping experience for customers. Responsible for developing and executing e-commerce strategies to drive revenue growth, improve customer experience, and increase profitability. Main Responsibilities … products) Manage the company TikTok with regards to seller centre, Advert campaigns etc. Manage Website/Shopify/eBay/Amazon sales to ensure customer satisfaction. Liase with customer service, social media and marketing teams where applicable Manage company subscription app Manage product catalogue/labels/barcodes ...

ensuring that targets are met. To be considered for this position, it is essential that you outstanding communications skills and have had previous experience of managing a Sales/Account Manager team. Key Responsibilities Ensure all KPI's and Sales targets are achieved by each individual, inclusive of 121s … rewards achievement and creates accountability. Coach and develop the sales team, improving their individual and collective abilities. To drive and report Sales figures, activity, customer experience and pipelines Work closely with all internal stakeholders including Commercial, Operations, Customer Services, Billing, Credit Control, Pre-Sales and Product ...

enhanced self-service, guided learning and new operating models across People Services. The Change & Adoption Analyst will focus on driving user adoption, improving colleague experience and supporting continuous improvement across the transformation. This role blends change delivery, learning support and customer experience thinking to ensure … live and assist during hypercare where required. Contribute to governance reporting, risk tracking and change planning activities. The Skills you'll need Experience supporting change and adoption within HR technology or system implementation programmes. Exposure to HR systems such as Oracle HCM, Workday, SAP SuccessFactors or similar platforms. Strong ...

more profitable, efficient, and competitive. They are looking to expand their UK team with a BD Sales Manager who has recent work experience with accounting software firms. Main duties will include: Lead Generation & Hunting: Identify and pursue new business opportunities through cold outreach, referrals, and market research. Create compelling … client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. ...

grow the function. This senior leadership role sits at the heart of a fast‐moving, data‐driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision‐making. As Director of Data & Analytics, you’ll shape how the organisation uses insight and technology … creating an insight‐led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey - covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

grow the function. This senior leadership role sits at the heart of a fast-moving, data-driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision-making. As Director of Data & Analytics, you'll shape how the organisation uses insight and technology … creating an insight-led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey - covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

seeking a Head of Marketing with deep expertise in digital demand generation to lead the UK marketing function. This role is central to accelerating customer acquisition, strengthening market presence, and building a scalable, data-driven growth engine that fuels commercial performance. The successful candidate will shape and execute … pipeline acceleration. Own end-to-end demand generation and nurture programmes , tightly aligned with sales and revenue targets. Partner with senior leadership to support customer acquisition, market penetration, and product adoption across the UK. Lead multi-channel campaigns across digital, paid media, social, content, and automation , leveraging data ...

operational lead for a national digital CPD platform. We’re looking for someone who understands how to run and continuously improve a customer-facing digital product. At its core, this role is about business operations, service delivery and customer experience. You’ll oversee the day-to-day performance … data to improve engagement and retention, and work cross-functionally to strengthen the overall proposition. You’ll lead a small team, refine processes, improve customer journeys and ensure the platform delivers a consistently professional experience. We’re particularly interested in people who have: • Managed operations within a digital product ...

behalf of one of the UK's fastest-growing e-commerce businesses for a CRO & Experimentation Manager to find growth opportunities, enhance the customer journey, and increase revenue across their digital platforms. This is a hands-on role - strategic and executional. You'll work within the marketing team, partnering … pace is fast and the opportunity to test, learn and improve is constant. What you'll do Lead the continuous optimisation of the customer experience across all key conversion metrics - and challenge where necessary Design, build and deploy A/B and multivariate tests end-to-end, defining ...

talented team. This senior leadership role sits at the heart of a fast‐moving, data‐driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision‐making. As Director of Data, you’ll shape how the organisation uses insight and technology to scale effectively … creating an insight‐led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

from conception to release. We are looking for a confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share. Responsibilities Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis … ensure success for the entire organization Develop product positioning and messaging that differentiates [Company X] across primary market segments Required skills and qualifications Strong experience in a dynamic product management role Proven success in overseeing all elements of the product development lifecycle High effectiveness in managing cross-functional teams ...

arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. Youll be responsible for managing work orders, handling service requests, and coordinating with engineers … ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. ---------------------------------------- Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level ...

strong relationships with existing and prospective customers * Manage the full sales process from initial contact through to close * Represent the business professionally in all customer interactions * Work autonomously to grow your sales territory and achieve targets * Collaborate with internal teams to deliver a smooth customer experience * Maintain … accurate records of activity, leads and sales About You * Driven, self-motivated, and results-focused * Experience in MPS sales is highly desirable * Confident in building relationships and developing new business * Excellent communication and interpersonal skills * Organised, resilient and able to work independently * Full UK driving license Why This Role ...

responsible for ensuring the business maintains a highly secure and unified data ecosystem. The role bridges data management and insights to deliver impactful customer experiences. Core Responsibilities for this Data and Insights Manager role Ensuring a robust method of customer data collection across all channels. Overseeing customer … marketing teams and helping to develop strategies for segmentation for a personalised approach to marketing activity. Working with the tech team to optimise customer data integration. Developing reports/dashboards to keep stakeholders up to date with customer KPIs. Core Experience for this Data and Insights Manager ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Since 2016, our client has provided self-service kiosks into over 1,000 hotels across Europe and the UK, improving the customer experience and saving hotels time and money. To further their expansion they need seek a strong Internal Sales Executive to join the team and sell into … motivated. Equally you should be a great listener and welcome input and training. In addition you must be or have: At least 1 years' experience of b2b telesales Exceptional written and verbal communication A high degree of resilience Able to learn quickly Resilience and a can do attitude ...

contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face … face meetings. - Identify, establish, and nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products ...

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...