26 to 50 of 83 Customer Experience Jobs in the North West

scheme updates, regulatory changes and emerging payment technologies. Lead the resolution of operational issues and card payment incidents. Identify opportunities to improve operational efficiency, customer experience and payment performance. Support the delivery of new card products, payment features and technology enhancements. Monitor operational performance through KPIs and service … metrics. Prepare for scheme reviews, regulatory assessments and audits. Drive continuous improvement across the card payments function. Skills & Experience Significant experience in card payments within banking, fintech or financial services. Strong knowledge of Mastercard scheme rules, with Visa experience highly desirable. Deep understanding of the card payment ...

ambitious Account Manager to join its Manchester team. This is a fantastic opportunity for someone who enjoys building relationships and growing existing customer accounts rather than chasing cold new business. You'll manage a portfolio of clients, reconnect with dormant accounts, identify upsell opportunities, and help businesses adopt modern … technology solutions. What you'll be doing: Managing and developing a portfolio of existing customer accounts Re-engaging inactive clients and identifying new revenue opportunities Building long-term relationships through consultative account management Selling a range of technology solutions including connectivity, cloud and communications Preparing proposals, negotiating deals ...

team through day‐to‐day delivery. This is not a traditional senior developer role. We are looking for engineers who think beyond tickets, understand customer outcomes and help create high‐performing engineering teams. Key Responsibilities Deliver Customer Outcomes Design, build and deploy scalable, secure and cloud‐native applications … across Marketplace and Conversion domains. Work closely with Product Managers, Business Analysts, Data Analysts and QA to understand customer problems and translate them into technical solutions. Deliver customer‐facing capabilities that improve conversion, customer experience and commercial outcomes. Take ownership of features from discovery through production. ...

Service Desk Customer Liaison Macclesfield |Full-Time |On-Site (5 Days per Week) Join a Team Where Customer Service Makes a Difference Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We're looking for a Service Desk Customer Liaison … This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience. The Opportunity As a Service Desk Customer Liaison, you'll be the first point of contact for customers, managing service requests from ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

Project Manager | Business Improvement & Change | 12 Month FTC We're partnering with a fast-growing, national customer-focused organisation to recruit a Project Manager to join their Business Improvement function on a 12 month fixed term contract. This is an excellent opportunity for an experienced project professional to lead … diverse portfolio of operational and digital transformation projects that directly impact customer experience, business performance, and organisational growth. The Role As Project Manager, you'll be responsible for leading projects from initiation through to implementation and closure, ensuring delivery against agreed scope, timelines, budgets and quality standards. Working ...

answers you need, instantly! * JOB DETAILS At Apogee Corporation, we are shaping what modern workplace services look like - combining over 30 years of experience with the innovation strength of being an independent subsidiary of HP Inc. We help organisations work smarter, faster, and with far less friction. Our ambition … partner growth Work closely with operational teams to ensure services are deliverable, scalable, and efficient Resolve commercial or delivery challenges where needed, balancing customer expectations with operational reality Build and manage a healthy pipeline and use data to drive performance improvement A typical working pattern is Monday to Friday ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They … Engineer to join their team for an initial 12-month contract. However, there may be scope for extension. Role Overview: We are seeking a customer-focused Desktop Migration Support Engineer with strong communication skills and solid hands-on desktop support experience. This role is ideal for someone with ...

fair recruitment and welcome applications from all candidates, including those with criminal records, provided any unspent convictions are disclosed and assessed appropriately. SKILLS AND EXPERIENCE REQUIRED Previous experience as a digital print operator (small format preferred) A full, clean UK driving licence and confidence driving for work (essential … Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our 'Customer Experience Foundation Membership' accreditation. Our application form ...

Darwen (2-3 days a week on-site) This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience. THE COMPANY They are a growing, customer-centric organisation operating across a large network … ROLE As a Senior Marketing Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact. Specifically, you can expect to be involved in the following: Analyse customer and transactional ...

priorities and future growth. You'll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. Reporting to the Engineering Director, you'll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across … expand into new markets and airport partners globally. Key responsibilities Define and evolve CAVU's architecture strategy, ensuring technology decisions align with business objectives, customer needs and long-term platform scalability. Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best ...

priorities and future growth. You’ll work closely with engineering, product and technology leaders to ensure architecture enables rapid delivery, commercial success and exceptional customer experiences. Reporting to the Engineering Director, you’ll lead a team of architects and technical specialists, providing both strategic direction and technical guidance across … airport partners globally. Key responsibilities Architecture Strategy & Technical Leadership Define and evolve CAVU’s architecture strategy, ensuring technology decisions align with business objectives, customer needs and long‐term platform scalability. Provide technical leadership across cloud and solution architecture, driving the adoption of modern architectural patterns and engineering best practices. ...

Canvas Apps exp. Managing your own portfolio of change from discovery through to deployment Working closely with business stakeholders to improve processes and customer experience Acting as the technical lead for your solutions, resolving issues and providing expert guidance Championing best practice, governance, data quality and continuous improvement … with the latest Microsoft innovations and identifying opportunities to introduce new capabilities To apply you should tick most of the bullets below: Have proven experience as a Functional Consultant or Power Platform professional with a passion for delivering business value through technology. Experience delivering solutions with Microsoft Dynamics ...

driving new business growth by developing strategic relationships with contractors, developers and other key organisations across the construction sector. Working consultatively, you'll identify customer challenges and demonstrate how MSite's workforce management platform helps organisations improve safety, compliance, productivity and operational performance through digital transformation. … full enterprise sales cycle, collaborating with internal teams to deliver an outstanding customer experience and contribute to the continued growth of the business. Why join us? Competitive salary with uncapped commission Hybrid working with additional flexibility A supportive, inclusive culture that puts people and development first Sell ...

focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with stakeholders and the engagement and capability of your teams. You will … trusted advisor, translating technical challenges into business outcomes and supporting organisational growth and transformation. What you'll bring You'll have: Proven experience leading, coaching and developing technical teams within an IT service delivery environment; Strong technical knowledge across infrastructure, networking and IT support functions; Experience managing major ...

recommending solutions that genuinely meet their operational and commercial needs. This is an excellent opportunity for someone with SaaS, ERP or business software sales experience who enjoys solution selling and wants to develop their career within a supportive, people-focused business. Key Responsibilities Manage qualified sales opportunities from discovery … with stakeholders at all levels, acting as a trusted advisor throughout the sales process. Deliver consultative product demonstrations and solution presentations tailored to each customer's needs. Recommend appropriate software and service solutions based on business challenges, growth plans and operational objectives. Create proposals, negotiate commercial agreements and successfully ...

talented team. This senior leadership role sits at the heart of a fast‐moving, data‐driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision‐making. As Director of Data, you’ll shape how the organisation uses insight and technology to scale effectively … creating an insight‐led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

talented team. This senior leadership role sits at the heart of a fast-moving, data-driven technology business, where data underpins product development, customer experience, operational performance, and commercial decision-making. As Director of Data, you'll shape how the organisation uses insight and technology to scale effectively … creating an insight-led culture and ensuring teams across the business can access trusted, actionable data at pace. Your remit will span the full customer journey, covering digital performance, acquisition analytics, channel optimisation, forecasting, experimentation, and supporting operational teams with improved decisioning and performance frameworks. A major part ...

Join Creative Process Digital as an AI Specialist Apprentice! With a £22,000 salary gain hands-on experience, develop your skills, and study one day a week. Role Typical Day-to-Day Responsibilities AI Opportunity Identification. Meet with departments to understand workflows and bottlenecks. Identify repetitive tasks that could … automated. Assess where AI could improve productivity, customer experience, or decision-making. Build business cases for AI initiatives. AI Tool Implementation. Research and evaluate AI platforms and technologies. Deploy AI tools across teams (e.g. ChatGPT, Microsoft Copilot, automation platforms). Configure and test AI workflows. Work with software ...

seeking a Client Services Director in Manchester to manage all aspects of service delivery, focusing on leadership and operational excellence. This role involves overseeing customer support, implementing ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have a strong … background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

Description Are you passionate about building exceptional customer experiences and shaping the future of software engineering? We're looking for a Senior Software Engineer to join our Customer Portal team and play a key role in designing, building, and scaling modern customer-facing applications. In this hands … making a real impact on both products and people, we'd love to hear from you. Responsibilities Design, develop, and deliver complex features across customer-facing web applications and supporting services. Lead technical delivery of key initiatives from concept through production deployment. Drive architectural decisions that improve scalability, maintainability ...

Responsibilities Own in-season digital trading performance across sell-through, availability and weeks of cover Optimise site navigation and merchandising to improve conversion and customer experience Execute the digital trade plan including campaigns, promotions and launches Drive sales growth through stock, range and clearance management Identify risks … inform future trading decisions Coach junior team members and contribute to a strong team culture What We're Looking For 3+ years' digital trading experience Strong track record in site merchandising, sell-through and stock management Campaign and promotion planning with a data-led approach Bloomreach, Magento or Pimberly ...

will work closely with the Head of Sales, Underwriting Team and Operations Team to identify, structure and convert lending opportunities whilst delivering an exceptional customer experience throughout the process. The successful candidate will already possess a strong understanding of the bridging finance market and will ideally have … awareness of our brand within the intermediary market. Monitor competitor activity and market trends. Identify areas for growth and new business opportunitie Skills Proven experience operating in a Business Development, Relationship Management or Sales role. Minimum 1-2 years' experience within bridging finance, specialist property finance or development ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … experienced transformation professional who combines strong business analysis, change and delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi ...

property sector. As part of its continued growth, the business is investing in a new Property Management System to improve operational efficiency, enhance the customer experience and create a scalable platform for future acquisitions. Description Reporting to the executive team, you'll bridge the gap between business strategy … combines strong business analysis, systems implementaion, change and project delivery skills with a deep understanding of the property sector. You'll ideally have: Experience delivering business transformation or major systems implementations within the property sector. Strong knowledge of Property Management Systems such as Reapit, MRI Software, Yardi or similar ...