26 to 50 of 94 Customer Experience Jobs in the North West

successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital platforms. This role requires a strategic thinker with hands-on experience across both front-end digital design and back-end operational systems , ideally someone who has worked as an implementation consultant with contact centre software solution providers . The position … implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up … Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM More ❯

for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of data across the business. Essential experience/requirements of the role: Experience of successfully leading, managing and motivating systems … including managing team performance. Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel. Experience of successfully providing systems support and administration within a large complex organisation. Desirable requirements: HCM System and Report development (SQL) qualification or equivalent Project/Change Management qualification CIPD … regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience. Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth. Lead or contribute More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

Customer Success Executive Manchester, UK Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success ? If so, wed love to hear from you! About the role: As … a Customer Success Executive at IRIS Software Group , youll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clientsget maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From … onboarding and product training to adoption , retention , and beyondyoull be the bridge between our solutions and our customers success . Youll collaborate closely with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What youll be doing: Managing a portfolio of More ❯

Customer Success Executive Manchester, UK Competitive + Commission Permanent full time Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success If so, we’d love to hear from you! About the role … As a Customer Success Executive at IRIS Software Group , you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer … onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

We’re looking for a software-focused Product Owner to join our fast-growing Vehicle Telematics division. This is a fantastic opportunity for someone with around 1-2 years’ experience who is ready to take the next step in their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the … development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is an office-based role, working from our Telematics head office in Crewe, Cheshire . It’s a fantastic working … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/… proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant … The successful Chief Operating Officer should have: Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

cross-functional teams, championing Agile ways of working, and ensuring everything we release hits the mark. What youll be doing Shape and communicate the product roadmap. Translate business and customer needs into user stories and acceptance criteria. Lead sprint planning, stand-ups, reviews, and retrospectives. Track and report product performance, using metrics to guide decisions. Deliver new features and … improvements on time and to high standards. Keep customer experience and value front and centre at every stage. What were looking for 5+ years in product ownership or product management. Proven experience delivering successful digital products. Strong background in Agile practices and backlog management. Hands-on experience with desktop-to-cloud or SaaS product transitions. Confident More ❯

About the Role Known internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery. This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between … through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets … and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up More ❯

Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery. This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between … through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets … and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up More ❯

is a global technology leader providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are … now looking for an Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered … role where you’ll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving More ❯

is a global technology leader providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are … now looking for an Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered … role where you’ll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving More ❯

Pinnacle, the Technology Solutions division of K3 Capital Group. Pinnacle is a business management solution provider implementing and supporting Sage, Acumatica and Managed IT Services solutions.With three decades of experience and a dedicated team of 200 professionals, we leverage our expertise to guide businesses through migrations, upgrades, and new systems implementation of cutting-edge business management and IT software … CRM system- Arranging appointments for BDM’s once a Business expresses interest in taking the conversation further- Deliver top-notch service with empathy, diligence, and speed, ensuring an impeccable customer experience What We’re Looking For: Prior Sales experience (B2B or B2C)Able to build and develop excellent relationships with ClientsYou will be a be a strong More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯

fostering collaboration, growth, and belonging. You’ll use data insights and exception reporting to drive efficiency, motivate your team, and deliver results that matter. What you’ll bring: Proven experience managing field service operations and teams. Strong leadership, people management, and communication skills. Confidence with Microsoft 365 and data-driven decision-making. Energy, positivity, and a passion for continuous … internal service operations team responsible for supporting, planning, scheduling, and invoicing all field engineer work. The role ensures operational excellence, data-led decision making, and an exceptional employee and customer experience. Key Accountabilities Lead the daily operation of the internal help desk supporting 60 engineers. Manage planning, scheduling, and invoicing through the company’s cloud-based FSM system. Monitor … a culture aligned with company values — collaboration, development, and belonging. Key Competencies Leadership and team development Communication and stakeholder management Analytical thinking and data literacy Operational planning and prioritization Customer service excellence Adaptability and problem-solving Education & Experience Minimum 5 years’ experience in a service operations or scheduling environment. Strong working knowledge of field service management or More ❯