26 to 50 of 105 Customer Experience Jobs in the North West

to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more … ownership of features - from design and development through testing, deployment, and monitoring in production Contribute to the technical direction of the Identity Platform and help shape solutions that balance customer experience, security, and developer usability Write clean, maintainable, well-tested code, and champion engineering best practices in your team Take shared responsibility for the operational excellence of the … creating high quality documentation to share knowledge and continuously improve as a team Mentor and support more junior engineers through coaching and feedback Who you are Your skills and experience will include: 5+ years of experience building and scaling distributed systems, ideally serving millions of users Good knowledge in one or more JVM-based languages (MUST HAVE Kotlin More ❯

Permanent Start Date: ASAP About the Opportunity Join a critical technology team at a leading global financial institution, where your expertise as a seasoned software engineer will directly impact customer experience and business growth. This is not a typical contractor role - we're seeking a top-class, accomplished software engineer with a strong and credible career history, preferably … at least one core language: Java/Spring Boot , TypeScript/React/Angular, Golang, or Python Strong problem-solving skills with the ability to simplify complex technical concepts Experience mentoring and leading engineering teams Excellent communication skills to engage technical and non-technical stakeholders alike Confidence in navigating, integrating, and developing solutions across multiple systems Solid understanding of … software architecture, design patterns, and secure coding best practices Hands-on experience with cloud platforms (AWS, Azure, Google Cloud) and CI/CD pipelines is a plus Familiarity with SQL/NoSQL databases and version control systems like Git Strong leadership and ownership mindset with a commitment to engineering excellence What's In It for You Competitive salary range More ❯

Product Design & Delivery team whilst coordinating the high-level plans for the team and driving delivery Working with Product Design & Delivery to champion and drive solution improvements to enhance customer experience Working with the Product Owner Managers (POMs) and Product Delivery Managers, build and maintain product release schedules in line with the 12-month product roadmap whilst also … that the Chief Architect and Engineer, DevOps team and Solutions Architects are closely involved with the engineering teams during work scoping, planning and development What You'll Need An experience technical leader who has run multiple engineering squads building software products with direct reports including technical squad leaders and senior engineers Experience in agile software delivery with an … changing direction quickly Skilled in work breakdown, translating requirements from product teams into epics and stories using agile techniques such as user story mapping Analytical thinking around product solutions Experience working with product managers and UX designers in defining and refining requirements, user journeys and user interface design Knowledge of and experience in developing from prioritised product backlogs More ❯

career! About the Role As part of the Banking team within the Strategy & Consulting function, you’ll be helping banks modernise their operating models, respond to regulatory shifts, improve customer experiences, and unlock value through technology-led change. You’ll work at the intersection of business and technology, engaging senior stakeholders, designing transformation strategies, and ensuring delivery excellence across … future-ready business models. Practice Development – Contribute to the growth of the Banking practice by developing assets, go-to-market offerings, and thought leadership. What We’re Looking For: Experience in a top-tier consultancy or equivalent, delivering transformation in the banking or financial services sector. Strong knowledge of programme or project management methodologies (e.g. Agile, Waterfall, hybrid). … complex business problems with a team of sector specialists and multidisciplinary consultants. Career Growth – Structured progression pathways, mentoring, and continuous learning opportunities. Cross-Industry Exposure – Opportunities to broaden your experience across other regulated industries and functions. People-First Culture – Collaborative and inclusive working environment with hybrid flexibility. Apply now to shape the future of banking while accelerating your consulting More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … on validating and overseeing the risks associated with all models across Starling, particularly those involving advanced modelling techniques (including AI). If you have model validation/model build experience and are eager to be part of the team that plays a vital role in model risk management, we want to hear from you! As a Senior Analyst - Model … and presenting at committees. Engaging and forming close relationships with the key stakeholders to enable good model risk management practices throughout the model lifecycle. Ideally 2-3 years of experience in model validation or model development. Expert in the use of analytical tools such as Python/R/SQL/SAS and spreadsheets. Some knowledge of regulatory and More ❯

cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to … its future. This is an exciting opportunity for a proactive and results-driven individual to make a significant impact in a fast-paced, innovative environment. The Opportunity As a Customer Success Manager at PortSwigger, you will be the trusted advisor for a portfolio of high-value customers, ensuring they achieve their objectives and maximise the value of our products. … need a strong aptitude for understanding complex technical concepts and translating them into actionable guidance. You'll also play a critical role in fostering long-term relationships, advocating for customer needs, and driving account retention and growth. What You'll Do Technical Understanding and Enablement Build a deep understanding of PortSwigger's products, features, and roadmaps to guide customers More ❯

of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it. We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You'll be part of a business that's passionate about … lenders and a clear vision for the future What You'll Be Doing: Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey. Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer. Provide expert guidance on unsecured loan options using our innovative, proprietary technology. Build and nurture … customer relationships by understanding their financial goals and offering personalised loan solutions. Achieve or exceed sales targets and KPIs, while delivering exceptional customer service. Collaborate with our outstanding advisory team to support customers through their application process. Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for thisCustomer Services … Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement … of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people More ❯

and service excellence. Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution … and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical … support or service delivery team (ideally 510 people) Background in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience, and leading teams to success Excellent communication and stakeholder management skills Proficiency with ticketing systems, ERP platforms, POS software and Office 365 A hands-on, collaborative leadership More ❯

their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage … Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling … and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving service success Strong communication and stakeholder management skills Hands-on familiarity More ❯

their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage … Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling … and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving service success Strong communication and stakeholder management skills Hands-on familiarity More ❯

Were looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where theRetail and/or E-Commerce Payments market is today as well as what other e-commerce companies … are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy and roadmap … for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product you know the product inside and out so can champion its features More ❯

We’re looking for an experienced Digital Product Manager to join us here at N Brown Group! The ideal candidate will be able to quantify real customer problems, collaborating with stakeholders across the business to gather their requirements and understanding of where the Retail and/or E-Commerce Payments market is today as well as what other e … commerce companies are doing. Then working with your squad including developers, designers and analysts to create experiences that solve these problems. You must have previous experience of working in product and have experience working within an agile enterprise. What will you do as a Digital Product Manager at N Brown? Engage with stakeholders to formulate the vision, strategy … and roadmap for your product and execute it well by delivering high quality customer experiences that solve real customer problems Understanding of product market fit and the iterative process to creating products Understand key user personas, customers & stakeholders for your product Go to person for customer product – you know the product inside and out so can champion More ❯

development of next-generation budgeting and financial management tools. You will be responsible for driving the strategic vision, innovation, and execution of cutting-edge fintech solutions that enhance user experience and market competitiveness. This role requires a unique blend of technical expertise, business acumen, and creativity to push the boundaries of financial technology. You will collaborate closely with leadership … Decision Making Use analytics, user research, and A/B testing to refine and optimise product features. Define and track KPIs to measure product success and user engagement. Leverage customer insights to continuously improve the user experience. Customer-Centric Execution Champion a seamless, intuitive, and engaging financial management experience. Work with UX/UI teams to create user … partners, to drive product adoption. Communicate product vision effectively across the organisation. About You As Principal Product Manager, you are forward-thinking with a passion for technology, innovation, and customer experience in the fintech space. You have a strategic mindset and a hands-on approach, thriving at the intersection of business, technology, and design. You excel at transforming More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

to design and implement tailored change interventions that align with both immediate goals and long-term ambitions. Your work will span across: Digital Transformation – Leveraging technology to enhance operations, customer experience, and business models Business Process Transformation – Streamlining operations to boost efficiency and customer satisfaction Data Transformation – Enhancing data capabilities to drive insight-led decision-making Business … engaging with stakeholders at all levels Collaborative, team-oriented mindset Eagerness to mentor, grow, and take on new challenges Familiarity with change management and business process improvement tools Qualifications & Experience Bachelor’s degree or equivalent required 5+ years of experience in business analysis, consulting, or transformation roles small and medium size enterprises (SMEs) Proven experience in digital … transformation projects Relevant certifications (e.g., ITIL, Six Sigma, Lean, CBPM) are a plus What’s on Offer Salary: up to £55K per year based on your experience and skills Hybrid Working – office based at MediaCity with flexibility to work from home and client sites 25 Days Annual Leave – Plus UK public holidays Purpose-Driven Work – Help Salford businesses become More ❯

activity Work with agencies or freelancers on PPC, SEO, email marketing, and affiliate programs Produce regular performance reports and present insights to leadership What We’re Looking For Strong experience in an e-commerce or digital trading role A data-driven mindset with an understanding of analytics tools (Google Analytics, GA4, etc.) Hands-on knowledge of Shopify, Magento, WooCommerce … or similar CMS Ability to work autonomously in a fast-paced, growing environment Passion for delivering an excellent online customer experience Strong communication and project management skills Desirable Experience Familiarity with Amazon Seller/Vendor Central Experience running or managing paid digital campaigns (PPC, Meta Ads, etc.) Knowledge of email automation platforms (e.g. Klaviyo, Mailchimp) Package More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the … role of Head of Risk and Control - Operations. This is a critical opportunity to lead the 1st Line control agenda across our internal operations, helping us maintain a resilient, customer-centric, well-governed environment that is 'Fit for the Future'. You'll work closely with teams across Payments, Customer Servicing, Lending, Financial Crime Ops, and Onboarding, helping … our control culture from within - and deliver tangible impact as we grow. Key Responsibilities Include: Own and embed the 1st Line Risk and Control Framework across Operations (Payment Operations, Customer Servicing and Complaints, Financial Assistance, Business Banking Operations, and Customer Onboarding & KYC, and Financial Crime Operations) aligned with Enterprise Risk Framework and regulatory expectations. Own operational RCSAs, KRIs More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯

UK. Hybrid working can be accommodated dependent on candidates’ location. Fixed term contract 12 + months Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets … be hands on with the latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience tools including Salesforce New … training material, identify gaps and opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France towards the end of the More ❯