51 to 75 of 94 Customer Experience Jobs in the North West

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer … requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous improvement• Provide insights and feedback to inform product development and service enhancements• Work More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality … customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and continuous improvement Provide insights More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes. -Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience. -strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

as a Programme Manager leading large-scale digital transformation or complex technology programmes.-Demonstrate understanding of software engineering, software development, or project management fundamentals that affect code implementation and customer experience.-strong understanding of programme governance principles and practices, including risk management and governance. Please apply now to be considered for this position. More ❯

Stock Control: Maintain accurate hardware records and follow stock control processes, including allocation and disposal. Service Coordination: Manage IMAC activities from initiation to completion, ensuring timely delivery against SLAs. Customer Experience: Provide a friendly, professional service at all times, supporting users on-site and ensuring minimal disruption. What You'll Bring Experience in IT support or a More ❯

development and deliverables meet compliance needs. Develop and manage the program roadmap, timelines, and resource plans. Manage change and transition planning to support adoption and minimise disruption. Required Skills & Experience Proven experience delivering re-platforming programs. Strong understanding of multi-channel environments and customer experience. Excellent stakeholder management and communication skills. Proficient in program governance, budgeting, and … reporting. Experience working with Agile and Waterfall methodologies. Ability to lead cross-functional teams. Desirable Experience in retail, consumer goods, or eCommerce sectors. Formal project/program management certification (e.g., PMP, MSP, PRINCE2, Agile). Please email your CV to apply for this opportunity More ❯

insurance and analytics organisation. In this role, you will support the delivery of strategic projects, drive process improvement, and help implement system changes that directly impact business operations and customer experience. This position is ideal for an organised and proactive professional with strong analytical skills who thrives in a collaborative environment and enjoys solving technical and operational challenges. About … successful implementation of changes. Support system enhancements from initiation through testing and deployment. Contribute to project documentation, including product specifications, risk logs, change logs, and status reporting. Technical Skills & Experience Proven experience working with business systems, testing, or change implementation. Strong understanding of system infrastructure components and application testing. Ability to document and resolve technical issues efficiently. Attention … to detail and analytical mindset, with proven problem-solving aptitude. Degree in Computer Science, Engineering, or equivalent analytical work experience. If you have the skills, experience, and motivation to thrive in this role, we'd love to hear from you. More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. The individual Were looking for people who have: Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce. Strong knowledge in ecommerce platforms such as Shopify Knowledge of marketplace integrations and automation tools like More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pay Rate: PAYE: £33.15 LTD: £38.49Current End date: 31/01/2026 Working Pattern: 35 hours per week Onsite (potential of Hybrid due to location) Bentley Core … Support: Be the first point of contact for all Flamingo-related issues and provide recommendations to various departments, including Quality and Aftersales. What You'll Bring: * Technical Expertise: Proven experience in electrical fault finding, vehicle diagnosis, and the use of diagnostic tools such as VAG diagnostic tools, CANalyzer/CANoe, and multi-network dataloggers.* Regulatory Knowledge: Familiarity with UNECE … the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco More ❯

ensure successful deployment. Coordinate engineers, suppliers, and logistics across nationwide sites. Produce reports and updates for senior leadership on project and team performance. Contribute to improving delivery processes and customer experience. What Youll Need Experience as a Project Manager, Operations Project Manager, or Project Delivery Manager in IT, Retail, or Technology environments. Proven people-management experience mentoring … coaching, and developing staff. Strong background in multi-site rollout or deployment projects . Excellent communication and stakeholder-management skills. Strong organisational and scheduling abilities; confident managing multiple projects. Experience with retail technology, EPOS, kiosks, or payment systems is highly desirable. Whats On Offer Salary up to £45,000 basic, £50,000 total package including benefits and performance bonus. More ❯

a Fintech client in Chester. The role is on a permanent basis with excellent benefits. The Role: We’re seeking a UX Designer to craft, refine, and enhance engaging customer experiences across my clients’ digital platforms. You’ll play a key role in designing, developing, and optimising user journeys for a range of customer-facing websites, apps, and … to identify opportunities for improved usability and conversion. Plan and execute A/B tests (using tools like Convert) to validate design decisions and optimise performance. Map and refine customer journeys to remove friction points and enhance engagement. Advocate for accessibility, inclusivity, and UX best practices throughout the design process. £32,000-£40,000 DOE, plus yearly bonus. Working … Friday This is a hybrid role, 3 days in the office and 2 days from home. The individual We’re looking for people who have: Minimum of 2 years’ experience in UX Design A creative problem-solver with a passion for enhancing customer journeys and user experiences. A strong advocate for user-centred design, with a curiosity to More ❯

data risk portfolio throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud … AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps … across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high More ❯

data risk portfolio throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud … AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps … across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high More ❯

cutting-edge EPOS and online ordering solutions for the hospitality industry. From restaurants and cafés to fast-paced QSRs, were helping venues streamline operations, boost efficiency, and deliver outstanding customer experiences. Were now looking for an ambitious, entrepreneurial Digital Marketing Manager to take charge of our UK marketing strategy and build our brand presence from the ground up. This … clearly on performance, turning insights into actionable strategies Collaborate with agencies, freelancers, and vendors where required What You Bring Degree in Marketing, Business, Communications, or related field 3+ years experience in digital marketing (B2B SaaS or hospitality tech a plus) Strong understanding of performance marketing metrics (CAC, LTV, ROI, churn) Hands-on experience with Google Ads, Analytics, CRM … disrupt. Help restaurants and venues adopt the next generation of EPOS and ordering systems Perks & Package WFH & Office - Hybrid Competitive salary: £35,000 - £50,000 per year (based on experience) Direct reporting line into the MD/Co-owner High-growth environment with international reach Entrepreneurial, collaborative, and forward-thinking culture More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

business growth? We’re looking for a dynamic Enterprise Account Manager to join our high-performing team. In this role, you’ll manage key accounts within our most prestigious customer base, focusing on retaining and expanding revenue. You’ll collaborate with teams across Operations, Marketing, Product, and Commercial to deliver tailored solutions that support your clients’ growth strategies and … create exceptional customer experiences. If you're ready to make a real impact, we’d love to hear from you. Responsibilities The responsibilities for the role include, but are not limited to: Drive revenue growth by selling a range of converged solutions including voice, UCaaS, CCaaS, data, infrastructure, and complex partner offerings to a defined customer base and … new referrals. Build trusted relationships with key stakeholders—from C-level executives to operational teams—through consultative engagement, workshops, and strategic account management. Deliver tailored solutions that align with customer business goals, leveraging deep knowledge of the Cisco portfolio, IT channel dynamics, and multi-technology sales. Collaborate cross-functionally with internal teams (Operations, Marketing, Product, Commercial) to ensure seamless More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

Are you an experienced Integration Specialist? Do you have previous experience of configuring, developing, improving, and supporting Enterprise iPaaS solutions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Integration Consultant to work with industry experts in integration and automation to work on enterprise level projects. This is a rare opportunity to work … of integration strategies and techniques across a diverse mix of technology environments and architectures, from fully open source/bespoke environments through to fully proprietary, Enterprise and COTS-based. Experience of working with iPaaS platforms in an Enterprise environment from either independent vendors (such as Dell Boomi, Jitterbit Harmony, Workato, Celigo Integrator, Tibco Cloud Integration, SnapLogic, Informatica IDMC, IBM … and the ability to digest and handle complex integration scenarios. Effective communication skills, both written and oral, and strong stakeholder engagement and management enabling you to excel in a customer facing environment. Desirable eCommerce industry experience/configuring connectors with the likes of Shopify or similar As an individual you will be a self-starter with strong organisation More ❯

hybrid working. Reporting to the Connected Car Portfolio Strategy & Planning Manager, you’ll play a key role in delivering a competitive connected car service portfolio. You’ll drive strategic, customer-focused growth proposals and enhance portfolio management processes aligned with pre-PEP/PEP frameworks. This role offers a chance to influence future vehicle features and customer experiences … gathering, documentation, and prioritisation. Organise and support the bi-weekly Lean Portfolio Management forum, including agenda setting and action tracking. Your Profile: Degree qualified (Engineering or Economics) with solid experience in product planning and program management within the automotive sector, with a focus on digitalisation and electrification . Proven ability to translate customer and business insights into technical … solutions Broad knowledge of connected car technologies and market trends Demonstrated problem-solving skills and ability to synthesise cross-functional contexts. Strong background in customer data analysis, process design, and requirements management. Excellent communication and documentation skills Detail-oriented with a proactive and collaborative mindset Experience working in cross-functional, global teams Familiarity with digital innovation frameworks and More ❯

hybrid working. Reporting to the Connected Car Portfolio Strategy & Planning Manager, you’ll play a key role in delivering a competitive connected car service portfolio. You’ll drive strategic, customer-focused growth proposals and enhance portfolio management processes aligned with pre-PEP/PEP frameworks. This role offers a chance to influence future vehicle features and customer experiences … gathering, documentation, and prioritisation. Organise and support the bi-weekly Lean Portfolio Management forum, including agenda setting and action tracking. Your Profile: Degree qualified (Engineering or Economics) with solid experience in product planning and program management within the automotive sector, with a focus on digitalisation and electrification . Proven ability to translate customer and business insights into technical … solutions Broad knowledge of connected car technologies and market trends Demonstrated problem-solving skills and ability to synthesise cross-functional contexts. Strong background in customer data analysis, process design, and requirements management. Excellent communication and documentation skills Detail-oriented with a proactive and collaborative mindset Experience working in cross-functional, global teams Familiarity with digital innovation frameworks and More ❯