51 to 75 of 83 Customer Experience Jobs in the North West

accuracy rates of 99%. We are looking to recruit a Pension Support Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail … goods supplied reconcile with deductions made Analyse salary sacrifice applications to ensure compliance with National Minimum Wage and Living Wage regulations. Person Specification Knowledge & Experience Essential Comprehensive knowledge of data input. Efficient in the use of Microsoft Window Applications, including VLOOKUP. Working in a busy administrative office dealing with ...

highly regarded digital business that reaches millions of consumers every week. Sitting within a cross functional product environment, you will use data to shape customer experiences, influence product strategy, and drive measurable business outcomes. You will take ownership of key analytics initiatives while helping to develop best practice across … deeply embedded within product development. They offer a collaborative environment where analysts work closely with Product, Engineering, Design, and Research teams to solve complex customer challenges. The Role As a Senior Data Analyst, you will: Partner with product teams to define success metrics and measurement frameworks Establish robust governance ...

smarter, faster and as effectively as we can. This is not just about efficiency; it is about creating a council that is insight‐led, customer‐focused and able to adapt to a rapidly changing world. We are now seeking an exceptional Chief Innovation, Technology and Digital Officer to help … organisation‐wide leadership role at the heart of our transformation. You will shape how we harness digital, data and technology to modernise services, improve customer experience, strengthen decision‐making and empower our workforce. Working as a key member of the Senior Leadership Team, you will be a visionary ...

into a compelling product roadmap. You will oversee real‐time data handling, scale, and high concurrency, while collaborating across the business to deliver superior customer experiences and maintain industry leadership in a hybrid work setup. #J-18808-Ljbffr ...

Working closely with customers and internal delivery teams, this role has overall responsibility for ensuring our Enforcement Service contracts are delivered in line with customer expectations, contractual commitments and financial budgets. You will coordinate Contracts Manager across Projects, Operational Support and Solutions Engineering, ensuring key operational functions work collaboratively … achieve customer outcomes and business objectives. You will serve as a primary point of contact for our customers, with responsibility for contract performance, representing the voice of the customer and identifying future business opportunities. The role requires the definition of long-term strategic goals and targets, effective resource ...

strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve … consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts ...

Desk Provide professional technical support to end users through multiple channels, including email, telephone and face-to-face interactions, delivering a high standard of customer service Take ownership of technical incidents and service requests from inception through to resolution, coordinating with third-party suppliers and internal teams where necessary. … gathering sufficient details for resolution by the relevant person Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skills Strong customer focus, demonstrated through ...

Technology and Digital Officer to lead organisation‐wide digital transformation. You will shape how we harness digital, data and technology to modernise services, improve customer experience and empower our workforce. As a key member of the Senior Leadership Team, you will drive a council‐wide, insight‐led transformation ...

Engineering Director and guiding a team of architects and specialists. You will work with engineering, product and technology leaders to deliver rapid, reliable customer experiences while shaping the future evolution of Propel and expanding into new #J-18808-Ljbffr ...

established digital performance business operating across multiple international markets. Through a portfolio of proprietary digital platforms, they manage and optimise the full customer journey from acquisition through to conversion. Their data-driven approach to growth has created a strong culture of experimentation, with significant opportunities to improve customer … implementations Collaborate with analytics teams to support experiment measurement and reporting Contribute to experimentation best practices, processes, and governance Identify technical opportunities to improve customer journeys and conversion performance Your Skills & Experience Strong commercial experience as a CRO Developer, Front End Developer, or Experimentation Developer Hands ...

meaningful impact on a large-scale consumer platform. You'll work at the intersection of product, analytics, experimentation, and user behaviour, helping to improve customer experiences used by millions of people. THE COMPANY They are a well-established digital business with a large consumer audience and a strong focus … data-driven decision making. Operating within a fast-paced product environment, they invest heavily in analytics, experimentation, and technology to continuously enhance their customer experience. THE ROLE As a Senior Product Analyst, you will partner with cross-functional product teams to drive better customer outcomes through insight, experimentation ...

business. You'll work closely with clients across HR, Operations, Payroll, Finance and IT, becoming a trusted advisor whilst working alongside internal marketing, customer success and product teams to maximise growth. The business has an excellent culture, encourages personal development and offers clear opportunities for progression as it continues … meetings via Teams and face-to-face. Prepare proposals, negotiate commercial agreements and close additional business. Work closely with internal teams to ensure outstanding customer experience. Maintain accurate CRM records and pipeline forecasts. Manage your own diary with the flexibility of a fully remote role. What We're Looking ...

Valtech? We’re the experience innovation company—a trusted partner to the world’s most recognised brands. To our people we offer growth opportunities, a values‐driven culture, international careers and the chance to shape the future of experience. The opportunity At Valtech, you’ll find an environment designed … continuous learning, meaningful impact, and professional growth. Whether you’re pioneering new digital solutions, challenging conventional thinking, or building the next generation of customer experiences, your work will help transform industries. The Role As Lead Appian Consultant, you’ll work alongside multidisciplinary teams of strategists, architects, engineers, analysts, designers ...

objectives. Work closely with marketing teams to support lead generation initiatives, brand awareness campaigns, PR activities and industry events. Identify, target and secure new customer opportunities across selected market sectors. Build and maintain a strong pipeline of prospective clients through proactive business development activity. Manage the full sales cycle … metrics. Provide regular commercial insights and updates to the senior leadership team. Collaborate with account management, operations and marketing teams to ensure a seamless customer experience. Support budget planning and contribute towards achieving company financial targets. Experience Neeeded: Proven experience within a Business Development Manager, Commercial Manager ...

Manchester (Hybrid - 3x Days a Week in Office) If you're passionate about product analytics, experimentation, and using statistics to shape the experience of millions of users, this is an opportunity to join one of the UK's leading digital product teams! The Company A market-leading digital business … products used by millions of customers every month. The Role Joining the Growth Engineering team, you'll use product analytics and experimentation to improve customer experiences, optimise conversion journeys and deliver smarter personalisation. You'll: Lead product analytics projects from problem definition through to recommendation Design, analyse and evaluate ...

wider business mandates. This role is eligible for inclusion in our hybrid working from home policy. Responsibilities Conduct comprehensive market research, competitor analysis and customer trend analysis to inform product decisions. Collaborate on the development and refinement of product strategy and roadmap. Lead the end‐to‐end product development … effective product requirements and provide real‐time consultancy to development teams. Prioritise workload to ensure timely delivery and maximum value. Focus on delivering exceptional customer experiences at every touch point. Oversee the monitoring of products and functionalities using defined objectives and KPIs. Build and maintain strong stakeholder relationships across ...

closure. Develop relationships with senior stakeholders including CIOs, IT Directors, Operations Leaders and Procurement teams. Deliver consultative, value-led technology solutions tailored to customer needs. Work closely with internal technical, delivery and marketing teams to ensure an exceptional customer experience. Grow recurring revenue through managed service agreements … looking for someone who is commercially focused, self-motivated and thrives on developing new business opportunities. You'll enjoy building relationships, solving customer challenges and achieving ambitious sales targets. You'll ideally have: A strong track record in business development within IT services, managed services or technology solutions. Experience ...

rare opportunity to join at a formative stage, influence product direction, and create AI capabilities that sit at the heart of the customer experience. For the right individual, there is a clear pathway into a future Head of AI position, alongside meaningful equity participation. The Role This … sees AI as a core differentiator, not an add-on feature. You will be responsible for designing, building, and scaling intelligent systems that enhance customer engagement, personalisation, automation, and decision-making. Key Responsibilities AI Product Development Design and deploy AI-powered customer experiences Build intelligent recommendation and personalisation ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. You'll be supported … from day one. Within your first two weeks, you'll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. You'll work as part of a close-knit retail team where collaboration ...

you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster … both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will ...

vital member of our Sales Administration team, you will ensure the smooth, efficient running of our sales function and help deliver an exceptional customer experience. Your day-to-day will involve: Order & Workflow Coordination: Confirm and process new orders, raise purchase orders, and coordinate with the Sales, Projects … track support tickets. Data Integrity & Reporting: Quality-check documentation and CRM entries for accuracy, manage reporting for deal progression, and maintain up-to-date customer databases. Communication Hub: Manage departmental inboxes, handle incoming calls for the Sales department, and collaborate with internal teams to ensure a seamless client onboarding ...

healthcare, social care, education, and oncology systems. You will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will … doing Lead multi-disciplinary support teams, building a culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change ...

Technical Support Consultant, you’ll provide expert 2nd line support across our HRIS platform, helping resolve technical issues and deliver a seamless customer experience. This is a 2nd line technical support role for someone who loves getting to the bottom of a problem. You’ll be the expert … resolving issues across the product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues ...

data, digital assets and ecommerce content in one place. Their technology helps organisations launch products faster, improve data accuracy, streamline operations and create better customer experiences across multiple sales channels. This is more than a job; it's a career accelerator in tech sales with real responsibility from … paced environment. Confident communicators who enjoy talking to people and building connections. Resilient self-starters who treat setbacks as opportunities to improve. Candidates with experience in buying, merchandising, retail, ecommerce or customer-facing roles are encouraged to apply. A degree is helpful, but attitude, energy and drive matter ...

software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers … payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What ...