51 to 73 of 73 Customer Experience Jobs in the North West

days per week hybrid working Hours: Mon-Fri 8am-4pm or 9am-5pm This is a great opportunity for an experienced Customer Insight Analyst to going my contact centre clients growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have … Gathering data Analysing data Identifying pain points Troubleshooting Creating reports and dashboards Presenting insights Making recommendations Collaborating with cross-functional contact centre teams Supporting CX initiatives Monitoring effectiveness Continuous Improvement Exploring new data sources Refining analysis methods The Customer Insight Analyst acts as a bridge between customer data ...

client is well-regarded for its commitment to delivering high-quality services to its customers. They are focused on providing a reliable and efficient customer experience supported by robust IT systems. Client Details I am working in partnership with this well known organisation to recruit for 1st Line … company IT policies and guidelines. Profile A desire to understand IT infrastructure, including hardware, software, and networks. Excellent communication skills, both written and verbal. Experience in providing technical support in a professional environment. Familiarity with service desk systems and ticketing processes. A proactive and organised approach to managing tasks ...

skills. Keep our network moving. Lead a high-performing team. Be our next NOC Team Leader! At Intercity, were passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. Were looking for a NOC Team Leader ...

Bradford (3 days week onsite)Role descriptionWe are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership.Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business … with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution ...

days week onsite) Role description We are looking for an experienced AI Design Analyst (AI Foundry) with Function Data & AI 10+ years of experience to take end-to-end ownership. Key responsibilities: (Up to 10, Avoid repetition) Assess and shape AI and Copilot Use Cases aligned to strategic business … with business teams to conduct deep analysis of business problems, workflows, processes and decision points to determine where AI can improve outcomes, efficiency or customer experience. Design AI enabled workflows, prompt patterns, user interactions and human in the loop models that maximise safety, transparency and user trust. Assess solution ...

Geospatial Sales Consultant Opportunity Geospatial Sales Consultant Field Based – Liverpool HQ – Full-time Competitive base salary (£40-£50k per annum commensurate with experience), plus annual bonus based on performance against business KPIs. Benefits: 34 days holiday (including bank holidays and birthday), EV and salary sacrifice schemes, Healthcare, Pension, Professional … client are looking for a passionate and experienced Geospatial Sales Consultant to join our growing sales team. You will play a key role in customer acquisition and outbound sales activity as we enter our next phase of growth. As a key member of the team, working closely with colleagues ...

dynamic IT Services team. You’ll manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. You’ll act as the escalation point for complex technical issues, drive process improvements and help shape the future of our IT support services. … support and troubleshoot hardware/software problems. Implement SLAs and process improvements to optimise service delivery. Build strong relationships with stakeholders and champion customer service excellence. What We’re Looking For Excellent communication and interpersonal skills. Strong organisational ability and a proactive approach. Proven experience in IT support ...

dynamic and motivated E-Commerce Specialist to join its Marketing team. The company designs, manufactures, installs, and services technical equipment for a wide customer base and is continuing to invest in digital growth. This role would particularly suit an IT or Marketing graduate, or an Ecommerce Associate/Specialist … technically adept, digitally literate, and eager to develop hands-on experience across eCommerce platforms, digital marketing, analytics, and CRM systems. We are looking for a proactive and technically capable Magento 2 eCommerce Specialist to manage, optimise, and continuously improve our online store. The position combines technical troubleshooting, digital marketing ...

conversion flows, monetization funnel, retention drivers, product-driven churn. Cross-functional Collaboration: work closely with the CEO, Finance, Engineering, Brand, Marketing, HR, and CX teams (via CXO). Innovation & Transformation: redesign product logic, improve transparency, optimize matching algorithms, elevate UX/UI, and introduce new monetization models. Scalability: ensure that … 50+ brands. We expect from you: 7–12+ years in product leadership roles (Product Director, CPO). Proven ownership of P&L and experience driving significant profit growth. Strong background in consumer tech, mobile apps, subscription models, dating, entertainment, fintech, or social platforms. Experience leading multi-level product ...

play a key role in shaping our e-commerce platform. This role is suited to someone who combines strong technical expertise with proven leadership experience, and who enjoys mentoring others, driving best practice, and delivering high-quality solutions in a collaborative Agile environment. You will take ownership of complex … integrations, including REST and GraphQL APIs. Drive front-end development using React (JavaScript/TypeScript), consuming Magento GraphQL endpoints to deliver high-quality customer experiences. Own technical solutions from concept through to production, ensuring quality, performance, and maintainability. Provide technical leadership through code reviews, architecture discussions, and best-practice ...

lead growth across all digital channels. You’ll own the strategy for the website and marketplaces, driving traffic, boosting sales, and delivering an exceptional customer experience. In this role, you’ll partner with the wider team to plan product launches, run promotions, and optimise the customer journey. … analytics to spot opportunities, monitor performance, and implement improvements that directly impact revenue. We’re looking for someone with senior eCommerce or digital trading experience, ideally in multi-channel environments. You’re a strategic thinker who thrives on execution, leads teams effectively, and turns insights into results. This role ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

Circa £90,000, with flexibility for exceptional candidates About the Role Our client is a high growth, mission led business transforming the way customers experience car finance through a blend of smart digital tools and human expertise. With a strong reputation for customer service and a culture recognised … accountability Establish a strong operating rhythm for planning, tracking and review Own delivery challenges end to end, solving problems rather than escalating them Experience and Attributes This role would suit someone with proven experience owning delivery across multiple teams, missions or workstreams. You may have a background ...

brilliant opportunity for an ambitious e commerce professional who wants hands on ownership of a Shopify store and the chance to shape the online experience for a modern, growing brand. The Role: As E commerce Executive, you will work closely with the Head of Ecommerce to manage and optimise … Shopify platform, ensuring product pages, collections and site experience drive conversion and customer engagement. You will support seasonal campaigns, product launches and ongoing site improvements, using data and insight to recommend changes that improve performance. This is a hands-on role combining creativity, analytics and technical learning, with ...

touchpoints - ensuring experiences work seamlessly across digital and physical channels. Youll be passionate about human-centred design and driven to improve real-life customer moments. The ambition is simple but powerful: transforming moments of worry into moments of hope through thoughtful, well-designed services. Youll also be someone … helping embed service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define ...

your career in software testing? Join a dynamic organisation with ambitious goals! Our client is transforming their sector through innovative digital products and exceptional customer experiences. This is a fantastic opportunity to develop your QA career within a supportive, collaborative environment. Role Overview As a Junior Software Tester … help test new features, identify bugs, and contribute to delivering high-quality releases. This role is ideal for someone with some hands-on testing experience (commercial or academic) who is eager to learn and develop within an Agile environment. Responsibilities Support testing of web and mobile applications (Android ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities * Manage MIS, Exams, and Data Teams. * Lead audits, including ESFA visits, and ensure timely responses. * Oversee exam processes and data integrity … information needs. * Manage and report on funding strategies and income streams. Qualifications & Skills * Degree or Level 4/5 qualification in Business/IT. * Experience leading MIS development in an educational setting. * Knowledge of funding bodies, compliance requirements, and data reporting. * Strong leadership, team management, and performance tracking skills. ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities Manage MIS, Exams, and Data Teams. Lead audits, including ESFA visits, and ensure timely responses. Oversee exam processes and data integrity … information needs. Manage and report on funding strategies and income streams. Qualifications & Skills Degree or Level 4/5 qualification in Business/IT. Experience leading MIS development in an educational setting. Knowledge of funding bodies, compliance requirements, and data reporting. Strong leadership, team management, and performance tracking skills. ...

reporting, and system integration. Oversee audits, exams, funding, and ensure the accurate reporting of student data. Drive innovation in reporting solutions and enhance the customer experience. Key Responsibilities * Manage MIS, Exams, and Data Teams. * Lead audits, including ESFA visits, and ensure timely responses. * Oversee exam processes and data integrity … information needs. * Manage and report on funding strategies and income streams. Qualifications & Skills * Degree or Level 4/5 qualification in Business/IT. * Experience leading MIS development in an educational setting. * Knowledge of funding bodies, compliance requirements, and data reporting. * Strong leadership, team management, and performance tracking skills. ...

direct-to-consumer meal prep platform , and as demand continues to grow they are now investing further in their Shopify Plus ecosystem and digital customer experience. As part of this growth, they're now looking for a Shopify Frontend Developer to join the team and help build and optimise … their storefront experience — from subscription journeys and landing pages to integrations and performance improvements. You'll be working closely with design, growth and ecommerce teams to deliver fast, scalable and conversion-focused Shopify solutions. Desired experience: Shopify theme development Shopify 2.0 architecture Liquid JavaScript HTML5/CSS/ ...

Exclusive to MERJE Indicative Package Salary: £100,000–£125,000 depending on experience Bonus: Performance-related (details to be confirmed) Benefits: Full package details available upon request Location: Manchester (on-site with flexibility) MERJE have been exclusively appointed to identify and attract a high-calibre Compliance Director to join … opportunity to join an ambitious, privately owned fintech business that continues to scale rapidly while investing significantly in data, proprietary software, and market-leading customer experience. About the Business Our client is one of the UK’s most successful and recognisable fintech-enabled broking businesses. Founded and privately owned ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

commercially minded Account Manager who enjoys growing existing customers? Or perhaps a new business hunter that prefers working with existing customers? A customer engagement SaaS vendor is hiring multiple Account Managers responsible for renewals, retention and expansion. This role will suit someone who understands that great account management … both relationship-led and commercially sharp. Whether you’re a career AM or bring experience from a new business background, what matters here is your ability to identify opportunity within accounts and drive structured growth. It is important that you carry a revenue growth number today - be this from ...