51 to 62 of 62 Customer Experience Jobs in the North West

Full Stack Software Developer to work for our client, a leading provider of cloud communications, data insights and payment solutions, helping businesses deliver exceptional customer experiences. They specialise in building scalable, secure and innovative platforms that integrate seamlessly with modern communication technologies. Working with organisations across a wide range … play a key role in developing next-generation communication and engagement solutions. Role Overview We are seeking a talented Full Stack Developer with proven experience in building robust web applications and integrating communication APIs, particularly Twilio. The successful candidate will be passionate about creating high-quality software, thrive ...

heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Contact Centre Manager, you'll optimise outbound campaign performance, own data reporting, and use insights to drive continuous … hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds all are welcome: * Direct experience in dialler management, campaign configuration, or contact centre analytics * Workforce Management (WFM) or contact centre reporting/MI analyst backgrounds * Data or operational analysts from ...

heart of it. You'll join a fast-moving, collaborative operations team where your analysis shapes real outcomes: campaign performance, agent productivity, compliance, and customer experience. The Role Reporting to the Contact Centre Manager, you'll optimise outbound campaign performance, own data reporting, and use insights to drive continuous … hiring for analytical ability and mindset, not a specific job title. You may come from one of several backgrounds — all are welcome: Direct experience in dialler management, campaign configuration, or contact centre analytics Workforce Management (WFM) or contact centre reporting/MI analyst backgrounds Data or operational analysts from ...

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate will have a genuine passion for business analysis and a strong problem … workshops, requirement-gathering sessions, and cross-functional discussions Support Agile delivery teams and contribute to continuous process improvement Assist in identifying opportunities to enhance customer and business outcomes What We’re Looking For: Experience working as a Business Analyst in a fast-paced environment Understanding of Agile delivery ...

product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate must demonstrate real passion for business analysis and have problem-solving … their core. Experience in user stories and stakeholder management is assumed for a senior role and is considered baseline—not a differentiator. Key Responsibilities: Analyse and define requirements to deliver clear business outcomes Create user stories, acceptance criteria, and support UAT Collaborate with internal stakeholders and third parties Lead ...

their team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences Start Date: ASAP End Date: 31/01/2027 Pay rate: PAYE: £33.15 LTD: £38.49 Location: Crewe - Pyms Lane CW1 3PL (Hybrid … Analyse and resolve engineering and configuration-related problems using structured methodologies Contribute to continuous improvement and optimisation of processes What We're Looking For Experience in software configuration, release management, or systems engineering Understanding of ECU systems, automotive software, or embedded systems Strong problem-solving and analytical skills Ability ...

software, client support, and problem-solving - collaborating with Product, Technical Support, and third-party providers to investigate issues, identify solutions, and deliver an exceptional customer experience. If you enjoy untangling complex payroll queries, troubleshooting technical challenges, and being the person others turn to for answers, this role offers … payroll corrections, HMRC compliance, and data discrepancies Supporting and mentoring Payroll Advisers on more complex cases Identifying opportunities to improve systems, processes, and client experience Keeping cases updated accurately within Salesforce and managing workloads effectively Building trusted relationships with clients through expert support and problem-solving What ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

days onsite) 18-Month Fixed-Term Contract £60k plus excellent benefits Were seeking an experienced eCommerce Product Manager to join a Digital & Brand Experience team based near Blackpool & Preston in Lytham St Annes, on a maternity cover contract. Youll take ownership of ecommerce platforms, lead a small team … enhance the online customer experience. The Role Youll define and deliver the product roadmap, improve customer journeys, and ensure platform performance and stability while working with internal teams and external partners. Key Responsibilities Own and deliver the ecommerce roadmap Lead features from concept to launch Prioritise backlog (e.g. ...

recruiting for a Frontend Developer on behalf of a growing and established business. This hybrid role offers the opportunity to work on customer-facing web platforms, enhancing digital experiences and supporting a range of online projects and marketing initiatives. ABOUT THE ROLE You'll be responsible for maintaining … digital projects across multiple platforms. DUTIES & RESPONSIBILITIES Develop and maintain web applications using HTML, CSS, JavaScript, Angular and C#. Improve website performance, usability and customer experience. Create and update landing pages and digital content. Support integrations, testing and ongoing platform improvements. Contribute ideas to improve digital engagement and functionality. ...

will have some basic knowledge or interest in IT and be looking to work in front-line role you will offer a first-class customer experience. You will undertake 3 months of training on company systems and support duties, before joining the company on call rota (1 week … . Skills and Experience: Bi-lingual with professional proficiency in English and Spanish. Proven experience working in a technical support or service desk role. Excellent customer service skills and the ability to provide accurate and clear responses. Excellent prioritisation skills and the ability to work methodically. ...