76 to 100 of 116 Customer Experience Jobs in the North West

Product Support Specialist Opportunity, Chester based office! Were looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries.This is a fantastic opportunity to join a collaborative team, support business partners across … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What were looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and outside the box thinking. A positive attitude open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as an More ❯

Product Support Advisor Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

working in an Agile way and confident working alongside both technical and non-technical stakeholders. The kind of person we are looking for: At least 1+ year of prior experience as a Software Tester/QA Engineer in a software engineering team Mix of Manual and Automated software/application test experience ideally Testing Principles and Practices Ability … You will join an established team of Software Testers who collaboratively work in a cross-functional team to control and improve the quality of our client's software and customer experience by identifying and preventing defects to ensure that the software is fit for purpose for customers. You will evaluate requirements along with user stories and also participate More ❯

a fast growth ecommerce business. Due to continued growth they are now looking for an Ecommerce executive to join the team. Grow the e-commerce business by improving the customer experience and maintaining the business digital platforms. Conduct data analysis to generate data-driven market insights and manage relationships with business partners. Fast-paced digital working environment. Ensure … partnerships. Implement new business collaboration plans. Implement preventive and corrective measures of disaster recovery plan. Implement the e-commerce activities, including product set up Manage the service quality and customer satisfaction (cover) Monitor and maintain proper functionality of the website. Observe the sales, promotions, marketing and social media activities over digital platforms. Operate and maintain existing IT networks based More ❯

Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Preston office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. Key Responsibilities Liaising with customers, insurers, suppliers, and colleagues nationwide Analysing policies … and update internal systems Issuing payments and arrange settlements as needed Ensuring compliance with contractual and regulatory requirements Contributing to team success and driving business growth Skills, Knowledge & Expertise Customer-Centric Approach: As a great communicator, youll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers. Thriving in Fast-Paced Environments: Embrace … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

balance. - Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards What you will be doing as Business Development Manager - Build and maintain a thriving customer base to expand revenue streams and secure lasting partnerships. - Organise your sales activities with precision, ensuring impactful engagement through calls, emails, and face-to-face meetings. - Identify, establish, and … nurture key accounts to unlock their full potential. - Promote our brand with passion and deliver an exceptional customer experience every step of the way. - Self-generate appointments and convert them into significant revenue gains. - Master the ins and outs of our clients products and services to deliver informed and effective solutions. - Offer expert guidance to address client concerns … a background of 2 years+ in Air & Sea sales and are eager to step into a dynamic business development role - You're commercially savvy and committed to delivering outstanding customer service. - Self-motivated, proactive, and brimming with the entrepreneurial spirit to succeed. - You excel at building connections, communicating effectively, and showcasing your passion for what you do. - You thrive More ❯

of technology innovation and we invite you along on this journey. Job Description While generating new business is part of the remit, the real opportunity lies within our existing customer base, where the white space for IoT is significant and largely untapped. As our IoT Sales Specialist , you’ll work closely with the entire Sales Team to identify and … unlock these opportunities. You’ll join customer meetings, shape tailored solutions, and show how IoT can solve real business problems across different industries. With over 3 billion IoT SIMs expected to be connected globally by 2030, the market potential is huge. We’re looking for someone who can lead from the front and help customers understand how IoT isn … building strong rapports with internal teams to ensure alignment and momentum across the business. What you’ll be doing Identify, develop and close new IoT opportunities within our existing customer base through proactive outreach, targeted campaigns and collaboration with the sales team Develop and nurture internal rapports to understand and unlock the IoT opportunity Attend customer meetings and More ❯

of technology innovation and we invite you along on this journey. Job Description While generating new business is part of the remit, the real opportunity lies within our existing customer base, where the white space for IoT is significant and largely untapped. As our IoT Sales Specialist , you’ll work closely with the entire Sales Team to identify and … unlock these opportunities. You’ll join customer meetings, shape tailored solutions, and show how IoT can solve real business problems across different industries. With over 3 billion IoT SIMs expected to be connected globally by 2030, the market potential is huge. We’re looking for someone who can lead from the front and help customers understand how IoT isn … building strong rapports with internal teams to ensure alignment and momentum across the business. What you’ll be doing Identify, develop and close new IoT opportunities within our existing customer base through proactive outreach, targeted campaigns and collaboration with the sales team Develop and nurture internal rapports to understand and unlock the IoT opportunity Attend customer meetings and More ❯

international sites. At Graham & Brown, we value curiosity, collaboration, and continuous improvement. Our data and analytics capabilities are central to our business, enabling smarter decisions, seamless operations, and better customer experiences. Joining us means being part of a dynamic, forward-thinking team where your technical expertise has a real impact on global operations and growth. The Role We are … such as Google Analytics, Meta, and other digital channels, ensuring accurate, automated, and insightful delivery of data across the business. This role directly influences global reporting, decision-making, and customer insight initiatives. What You'll Do Develop, maintain, and optimise ETL/ELT pipelines for AX to NetSuite migration Integrate external data sources (Google Analytics, Meta, social platforms) with … issues Contribute to long-term data strategy, including governance, analytics enablement, and scalable architecture Manage costs in line with budgets and appraise ROI Who We're Looking For Proven experience as a Data Engineer, ideally with ERP migration experience Strong SQL and database management skills Experience with Microsoft Dynamics AX and NetSuite ERP is highly desirable Proficiency More ❯

the heart of every decision they make. Their mission is to transform how data is captured, engineered, and consumed across the organisation. Enabling & empowering smarter insights and creating seamless customer experiences. The Role As a Senior Data Engineer, you'll be a key player in building and evolving a modern Azure-based data platform that underpins decision-making across … a Senior Data Engineer who is excited about solving complex data challenges at scale and has a proven track record of delivering enterprise-level solutions. Essential Skills: 5 years' experience in Data Engineering. Strong expertise in Databricks, Azure Data Factory, Azure SQL, and Azure Synapse/DW. Solid understanding of dimensional modelling (Kimball, Star Schema) and EDW solutions. Experience … cloud and DevOps practices - ie Azure, CI/CD pipelines, scaling, cost optimisation. Strong problem-solving and communication skills. Desirable Skills: Background in retail or e-commerce data environments. Experience with Google Analytics data integration. Why Join? This is more than just a Senior Data Engineer role it's a chance to shape the future of a high-growth More ❯

Objective The primary objectives of our Director - Data Centre Commissioning are to support the Managing Principal in driving the delivery of financial targets, efficiently following HDR processes, and ensuring Cx services are safely, diligently, and accurately planned, managed, executed, and recorded, while meeting all obligations related to our people and client commitments. Responsibilities As Director - Data Centre Commissioning , you will … Drive consistent and effective communication across Cx and the HDR Enterprise. Support the development and successful delivery of financial budgets and forecasts. Serve as a senior/escalation point for key clients. Leverage company-wide project delivery tools to ensure successful project delivery, workload forecasting, staff recruitment, development, and performance management. Conduct contract negotiations and management with key clients. Collaborate … Other Duties Structure training and succession planning to enhance team performance and expertise. Support bid processes by delivering high-quality, viable bid documents. Assist in quality management for the Cx Business class. Ensure no claims are made on PI and contract documents are diligently checked. Participate in interviews and recruitment of new personnel. Develop and maintain technical documents and guides. More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. The individual Were looking for people who have: Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce. Strong knowledge in ecommerce platforms such as Shopify Knowledge of marketplace integrations and automation tools like More ❯

Purpose The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be... Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics. Managing service desk tickets raised by other business areas within SLAs. Liaising with … 3rd party engineering teams to co-ordinate installation bookings. Liaising with customers to arrange and inform of implementation/installation dates. Handling implementation queries from other departments. Updating customer account information on tickets and CRM to keep all parties informed. Work efficiently adhering to departmental processes. Notify management team of any issues/risks to meeting SLAs. Email management More ❯

within the industry. Our client s ideal candidate will bring a strong entrepreneurial mindset and a genuine drive to succeed. Naturally outgoing and passionate, you thrive on delivering exceptional customer experiences and take pride in going above and beyond expectations. As a confident communicator, you ll engage with energy and enthusiasm. On offer is a salary circa … k, with a generous bonus structure (up to 22%) and excellent benefits. Opportunities to learn are extensive and you ll have the chance to travel and experience the amazing products they sell. This is a full-time role and a flexible approach towards working hours is a must. There will be occasions where you will be working away from … A can-do attitude combined with strong commercial, administration and time management skills with a clean driving licence. Flexible approach to working hours. Destination knowledge of Florida B2B sales experience and experience of working with travel agents Experience in presenting and using social media platforms and creating content Retail experience If you re interested in learning More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

highly experienced Strategic People and Talent Business Partner with visionary minds to join our transformative journey. These are senior, yet hands-on, high impact and influential roles, requiring proven experience in strategic people partnering, enabling you to help translate our overall people and culture strategy into actionable, business-aligned initiatives, to provide transformational outcomes. As well as playing a … critical role within the People and Culture Team, helping shape and deliver our People strategy and services to enhance our colleague and customer experiences, you will be a trusted and credible advisor to our Executive Committee members and their teams. Providing strategic thought leadership and challenge, you will proactively identify and deliver strategic people solutions that drive organisational effectiveness … new and better ways of working for the business with the People team, focused prioritisation, and enabling self-serve capabilities in activities traditionally managed within the team. Required Skills & Experience: Strategic partner Trusted senior Strategic People and Talent Partner to Executives and their teams, who deeply understand how to translate strategic business priorities into simple, actionable People initiatives that More ❯

Experience Designer (XD) - Manchester - £35-45K My client is seeking a creative and strategic Experience Designer (XD) to shape seamless, engaging, and meaningful interactions between people and products, services, or environments. This role goes beyond traditional UX, taking a holistic view of the customer journey - from usability and storytelling to emotions and brand identity. What you … managers, engineers, and marketers to bring ideas to life. Testing & Iteration: Conduct usability testing, gather insights, and refine designs to deliver impactful user experiences. About you A background in experience design, UX, or service design. Strong skills in research, prototyping, and storytelling. Comfortable balancing user needs with business goals. Collaborative, with the ability to influence stakeholders. Passionate about creating … intentional and valuable customer experiences. What’s on offer Competitive salary + benefits package. Hybrid working with flexibility for work-life balance. Opportunity to shape innovative, end-to-end user experiences. A collaborative, creative culture that values fresh ideas. Apply now to join a forward-thinking team and design experiences that truly make an impact. Experience Designer (XD More ❯

date with industry trends, competitor activities, and regulatory changes to effectively position our solutions. Collaboration: Work closely with the marketing, product, and professional services teams to ensure a seamless customer experience. About You: Experience: Proven track record of at least 3-5 years in a B2B software sales role, with a strong preference for experience selling EHS … If you are a passionate sales professional ready to make a significant impact, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. More ❯

Youll work closely with the senior leadership team, and cross-functional teams-including AI, engineering, and product-to embed scalable controls that strengthen trust, meet regulatory standards, and enhance customer experience. What Youll Do: Lead the 1st Line Financial Crime function with a vision for smart, scalable prevention and detection. Translate regulation and risk into efficient, automated, and customer … board-level forums. Drive consistent control ownership and assurance across all lines of defence. Champion continuous improvement across KYC, transaction monitoring, fraud, and investigations. What You Bring: Strong leadership experience in financial crime within regulated environmentsdigital banking, payments, lending, insurance, or gaming. Deep subject matter expertise in AML, CTF, sanctions, and fraud. High technical fluency; confident working with engineers … data scientists, and product owners. Experience delivering transformation or operating model change in risk or compliance. Gravitas to influence at senior levels and collaborate cross-functionally. Whats On Offer: Hybrid working Generous holiday allowance, birthday leave, and well-being days Access to cutting-edge tools and a passionate, mission-driven team If you're ready to shape the future More ❯

Backend Software Engineer/Developer (Python TypeScript AI LLM) Remote UK to £130k Are you a senior, backend focussed Software Engineer with advanced Python and TypeScript experience and a keen interest in AI? You could be progressing your career in an impactful Senior Software Engineer role at a highly successful American sports data analytics company that is expanding its … UK presence. As a Backend Software Engineer you will architect, develop and implement a new multi-agent AI experience that unlocks the power of the company's football data for coaches, fantasy players and bettors. You'll be working with data at scale, developing AI driven features in close collaboration with Product and Data Science teams to deliver first … class customer experiences. You'll focus on backend development primarily using Python and TypeScript to engineer clean code and produce reliable, high quality software. You'll work across the full software development lifecycle, participate in code reviews and explore emerging technologies as part of a collaborative, remote team of technologists who enjoy what they do. Location/WFH: You More ❯

E-commerce Sales Administrator – £28,000 + Benefits – Manchester The Role Do you have proven experience in e-commerce and stock control? Are you confident working with audio-visual products, from DJ gear to professional lighting and video equipment? SBS Audio Visual is a specialist provider of high-quality AV equipment, supplying DJs, sound engineers, venues, and creative professionals. … We are looking for an experienced E-commerce Sales Administrator to manage our online sales channels and help deliver an exceptional customer experience. This is a full-time, in-person role based in Manchester. You will oversee our e-commerce operations, from product listings and order fulfilment to online marketing support. You will also ensure our website and online … d love to hear from you. Apply today with your CV and a short cover letter outlining your AV and e-commerce experience. Key Responsibilities: Manage online sales processes, customer queries, and order dispatching Oversee returns, shipment tracking, and delivery coordination Maintain and update product listings with accurate details and SEO-friendly descriptions Monitor website performance, analytics, and competitor More ❯

E-commerce Sales Administrator – £28,000 + Benefits – Manchester The Role Do you have proven experience in e-commerce and stock control? Are you confident working with audio-visual products, from DJ gear to professional lighting and video equipment? SBS Audio Visual is a specialist provider of high-quality AV equipment, supplying DJs, sound engineers, venues, and creative professionals. … We are looking for an experienced E-commerce Sales Administrator to manage our online sales channels and help deliver an exceptional customer experience. This is a full-time, in-person role based in Manchester. You will oversee our e-commerce operations, from product listings and order fulfilment to online marketing support. You will also ensure our website and online … d love to hear from you. Apply today with your CV and a short cover letter outlining your AV and e-commerce experience. Key Responsibilities: Manage online sales processes, customer queries, and order dispatching Oversee returns, shipment tracking, and delivery coordination Maintain and update product listings with accurate details and SEO-friendly descriptions Monitor website performance, analytics, and competitor More ❯

the biggest names in the North West. Having recently completed a large-scale migration, the business is now investing in data to unlock new products, smarter technologies, and unrivalled customer experiences on a global scale. The Role: We're looking for a Data Engineer to join the growing Data Engineering team, playing a key role in maintaining and evolving … across the platform Provide technical input and mentorship to junior engineers Keep up-to-date with emerging data technologies and apply them where relevant The Skill Requirements: Hands-on experience with AWS services (Glue, Lambda, S3, Redshift, EMR) Strong skills in Python, SQL, PySpark and pipeline orchestration Proven understanding of data warehousing and data lakehouse concepts Excellent problem-solving … with technical and non-technical teams Familiarity with Agile development practices Strong grasp of data security and governance best practices The Benefits: Salary £40,000-£55,000 depending on experience Company bonus scheme Enhanced pension contributions 25 days annual leave, rising with service Enhanced maternity/paternity pay If you're looking for a chance to work with a More ❯

in airport technology and innovation. Historically focused on infrastructure and asset-heavy operations, they have become much more product focused and are now leveraging technology to drive efficiency, improve customer experiences, and achieve long-term strategic growth!🚀 They’re now looking for a Business Analyst to join their HR & Payroll area, which supports around 25 applications. This role will … as a trusted advisor to shape improvements, partner with delivery teams, and make sure solutions meet business needs and deliver real benefits.🎯 🔎 Who are they looking for? Solid BA experience across systems, process, and data change Comfortable working in both agile and waterfall environments Strong stakeholder management skills SAP/HR/Payroll systems knowledge is a plus If More ❯