76 to 94 of 94 Customer Experience Jobs in the North West

day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary … clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To … review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers’ and employees’ expectations are managed as per our values. Use initiative to learn new products & systems and More ❯

a Technical Support Engineer who will play a key role in supporting customers across the UK. This is a home-based position, perfect for someone with hands-on solar experience and a strong customer focus. What You'll Be Doing Provide technical advice and troubleshooting support to customers, installers, and service partners. Respond to queries via phone, email … customers during installation, commissioning, and operation of solar PV projects. Work with monitoring platforms to diagnose and resolve system faults. Collaborate with sales and aftersales teams to ensure exceptional customer experience. Maintain accurate service records and escalate complex issues when required. Ensure compliance with UK regulations and product certification standards. Occasionally travel within Europe to support events or customer needs. About You Degree or equivalent qualification in Electrical, Power, or Electronic Engineering (or similar). Minimum 2 years' experience in the solar or renewable energy sector . Knowledge of inverters and solar PV systems is highly desirable. Strong problem-solving ability and a commercial mindset. Excellent communication and interpersonal skills. Self-motivated, organised, and comfortable working independently. More ❯

rollouts across retail, hospitality, and QSR clients. This is an opportunity to step into a senior position within a growing company that has built a reputation for reliable delivery, customer service, and innovation. In this role youll combine people leadership with hands-on project management, leading a small team of Project Managers and Coordinators while also overseeing key client … senior client stakeholders, building strong and lasting relationships. Managing project budgets, timelines, and resources. Reporting on progress to senior leadership and clients. Driving improvements in delivery processes, governance, and customer experience. What were looking for Proven experience in a senior Project Manager, Operations Project Manager, or Programme-level role . Strong people management skills youve managed Project Managers More ❯

delivering strategic and core portfolio projects that support AQA's mission. You'll help shape the future of assessment by managing projects that improve operational efficiency and enhance the customer experience. Key ResponsibilitiesIn this role, you'll be responsible for: Delivering small to medium-sized AI-related projects across strategic and core portfolios. Managing stakeholder engagement, including senior leadership … external suppliers. Ensuring projects meet time, cost, and quality requirements through effective planning and risk management. What We Are Looking ForYou'll thrive in this role if you have: Experience managing IT or operational projects, ideally within an AI or technology context. Strong stakeholder management skills and the ability to influence at all levels. Excellent planning and organisational skills … medium sized projects in the strategic and core portfolios. Working with internal and external stakeholders and senior leadership to ensure delivery of project meeting time, cost and quality requirements.Landscape Customer (external or internal) Being trusted and reliable in assessment design and delivery. Effectively influence and build relationships with a range of senior stakeholders, ensuring engagement and support across all More ❯

Duration 1 Year 9 Months Positions Available 1 Closing Date Monday, 10th November 2025 Start Date Monday, 17th November 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Enthusiasm for technology, AI interest in SaaS applications Qualifications English GCSE, grade A*-C/9-4 (Essential) Maths … monitoring and speech analytics platform designed for contact centres, BPOs, and compliance-driven industries. We help organisations transform their QA processes, improve compliance, boost employee performance, and deliver better customer experiences. More ❯

client, a leading UK online car finance platform , is seeking a talented Product Manager to join their growing team. This is a high-impact role where you'll shape customer-facing experiences, internal platforms, and partner integrations , helping the business scale and deliver seamless, trusted experiences for users. What You'll Be Doing Own a Product Area: Take responsibility … for a core product area – whether digital customer experiences, internal systems, or partner integrations – shaping the roadmap and leading delivery. Understand Users: Spend time understanding customer behaviour and team workflows, using insights to inform product decisions. Drive Impact: Use data, experimentation, and feedback to validate decisions, deliver measurable outcomes, and balance short-term wins with long-term strategic … growth. Collaborate: Work closely with cross-functional teams, internal stakeholders, and external partners to ensure alignment and deliverables meet real user needs. What We're Looking For 5+ years' experience in product management or similar roles Experience managing multiple product domains or types (digital, internal tools, integrations) Strong stakeholder management and communication skills Confidence with product discovery, experimentation More ❯

Business Development Manager will stay ahead of developments within local health and social care systems, ensuring the company is well-positioned to adapt and thrive. Drawing on your proven experience managing the full sales cycle within the healthcare sector, or from working closely with neutral vendors, you will strengthen the company s market presence and drive sustainable growth across … Business Development Manager include understanding the health and social care market through research and engagement with Local Authorities and the NHS, developing and implementing strategic plans to expand the customer base, generating sales leads, identifying new business opportunities, building relationships with commissioners, delivering sales proposals, attending sales meetings, and collaborating with internal teams to achieve business objectives. In this … relationships with prospective customers through outbound prospecting. Qualify and converting inbound leads into new business opportunities. Conduct in-person meetings and product demonstrations with potential and existing clients. Identify customer challenges and tailor effective solutions to address their staffing needs. Maintain accurate CRM records and leverage insights to optimize performance. Attend sector events and represent the organization professionally. Collaborate More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

sit in call queues for two hours, all while being told, “your call is important to us.” Customers deserve and demand better, so our clients trust us to transform customer experiences with the cloud-based Contact Centres of tomorrow! The Role of a Presales Engineer at ConnexAI Presales Engineers in our business live at the intersection of sales and … technology. Using your technical background as a foundation, you’ll help prospective clients understand the gains and benefits that modern, cloud-based customer experiences can deliver. Some opportunities will be formal procurement processes, and some will be driven by "art of the possible" demo-style sessions to enthuse, excite, and engage prospective clients. Client Range We work with a … real-time agent coaching, among other new features. Day-to-Day Responsibilities Working alongside our in-house sales team, product specialists, and delivery teams, you’ll own the early customer conversations. This includes: Designing and delivering modern, engaging sales presentations and demos Responding to RFIs and RFPs Scoping integrations, custom flows, and validating integrations Meeting new and existing clients More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58Current End Date: 23/12/2025 - will be extendedWorking Pattern: 37 hours per week, Hybrid - 3 days onsite per week, Bentley … and maintain networks across the organization to clarify legislative impacts.* Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table:* Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production.* Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively.* Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions.* Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges.* Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications:* Minimum degree level More ❯

Connected Car R&D portfolio planning team. This is an exciting opportunity for someone enthusiastic about connected car technology and eager to shape the future of vehicle features and customer experiences. Pat rate: PAYE: £37.06 LTD: £45.58 Current End Date: 23/12/2025 - will be extended Working Pattern: 37 hours per week, Hybrid - 3 days onsite per … and maintain networks across the organization to clarify legislative impacts. * Develop and maintain Project Specific Legislation Roadmaps (PSLR) in alignment with PEP gateways. What You Bring to the Table: * Experience: Proven background in the automotive industry with firsthand experience in vehicle development programs from launch to production. * Communication Skills: Strong ability to communicate and influence, fostering positive relationships … Technical Understanding: Deep knowledge of vehicle regulations and the ability to guide others effectively. * Business Acumen: Good awareness of business processes, enabling you to make informed strategic decisions. * Collaboration: Experience in leading working groups to resolve legislative inconsistencies and interpretation challenges. * Documentation Skills: Ability to absorb technical documentation and distill key information for clear communication. Qualifications: * Minimum degree level More ❯

services millions of people love. And we do it all right here at Sky. Our IoT Platform team works closely with product, delivery, and business teams to create seamless customer experiences. From integrating connected devices to managing the smart home, we focus on building the platform that enables customers to connect with the technologies that matter most. We are … shaping the future direction of our products, technology, and business objectives. Feedback & Recommendations - Share insights and recommendations to continuously improve architectural practices and guidelines. What you'll bring Proven Experience - Expertise in creating and maintaining end-to-end solution designs for cloud-based platforms, consumer devices, and mobile applications. Experience with connected home solutions on AWS (including AWS … IoT) is ideal. Technical Proficiency - Broad hands-on experience across cloud infrastructure, IoT platforms, firmware integration, and modern development practices. Cloud Design Expertise - Strong knowledge of scalable, performant cloud architecture principles. AWS Skills - experienced with AWS infrastructure and cloud networking. Engineering Best Practice - Strong knowledge of DevOps and modern engineering practices. API & Microservices - Experience building secure, scalable API More ❯

partnered with for years. They're now looking for a Business Analyst to help shape the next phase of their journey, working at the intersection of product, people, and customer experience. The Role As Business Analyst, you'll act as the connective tissue between ideas and delivery. You'll bring clarity to complexity, define business needs, and play a … in defining ROI, goals, and success metrics Collaborating closely with developers, designers, and key business stakeholders Helping streamline processes, uncover insights, and influence product decisions What You'll Bring Experience working in agile environments alongside cross-functional teams Strong analytical and data-led thinking: comfortable digging into details and seeing the bigger picture Confident communication across all levels: from More ❯

scalability, and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture Encourage rapid experimentation, user engagement, and continuous learning. About You Youre a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or … strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a deep understanding of platform guidelines and mobile UX best practices. A collaborative mindset and the ability to work cross-functionally to deliver innovative solutions. A strong grasp of interaction design, user behaviour, and usability principles. Commitment to inclusive UX design and accessibility from … the start. Proficiency in Figma and confidence working with design systems. Experience with user research, usability testing, and UX evaluation methods. Familiarity with WCAG 2.2 AA standards, product discovery, and agile product development. Why Join? This is a brilliant opportunity for a UX Product Designer whos passionate about transforming customer experiences and raising the bar for design excellence. More ❯

and compliance with WCAG 2.2 AA standards. Foster a Discovery Culture – Encourage rapid experimentation, user engagement, and continuous learning. About You You’re a passionate, discovery-led designer with experience in regulated environments and a strong foundation in UX. You bring: Solid experience in UX and product design, with exposure to service design, user research, content design, or … strategy. Hands-on experience designing for native mobile apps (iOS and/or Android), with a deep understanding of platform guidelines and mobile UX best practices. A collaborative mindset and the ability to work cross-functionally to deliver innovative solutions. A strong grasp of interaction design, user behaviour, and usability principles. Commitment to inclusive UX design and accessibility from … the start. Proficiency in Figma and confidence working with design systems. Experience with user research, usability testing, and UX evaluation methods. Familiarity with WCAG 2.2 AA standards, product discovery, and agile product development. Why Join? This is a brilliant opportunity for a UX Product Designer who’s passionate about transforming customer experiences and raising the bar for design More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer … We're Looking For Exceptional attention to detail — you can spot inconsistencies and anomalies in text and audio. Strong linguistic or cultural knowledge (multilingual skills are a plus). Experience with audio transcription, annotation, or similar tasks is highly desirable. Ability to work efficiently with data labelling tools and meet deadlines/KPIs. Comfortable with repetitive tasks and long More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer … We're Looking For Exceptional attention to detail — you can spot inconsistencies and anomalies in text and audio. Strong linguistic or cultural knowledge (multilingual skills are a plus). Experience with audio transcription, annotation, or similar tasks is highly desirable. Ability to work efficiently with data labelling tools and meet deadlines/KPIs. Comfortable with repetitive tasks and long More ❯

multiple languages and cultures. With our cutting-edge work and state-of-the-art approaches, our AI and cloud-based solutions have helped hundreds of businesses worldwide enhance their customer engagement. ConnexAI is unapologetically committed to innovation, creativity, and growth, which is why we attract and develop the best talent. Join us in shaping the future of customer … We're Looking For Exceptional attention to detail — you can spot inconsistencies and anomalies in text and audio. Strong linguistic or cultural knowledge (multilingual skills are a plus). Experience with audio transcription, annotation, or similar tasks is highly desirable. Ability to work efficiently with data labelling tools and meet deadlines/KPIs. Comfortable with repetitive tasks and long More ❯