201 to 225 of 1,150 Customer Service Jobs in the North West

IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes … Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or More ❯

IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes … Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or More ❯

IT services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As … a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes … Active Directory, Azure AD and Exchange. Financial services Industry experience Good understanding of networking concepts and implementation. Good general understanding of IT infrastructure. Exceptional customer service skills, with strong communication and interpersonal abilities. Excellent written and spoken English. Desirable Bachelor’s degree in information technology, Computer Science, or More ❯

out and contribute to the build of hardware Respond to queries via phone, email and other channels Diagnose technical issues and provide solutions Provide customer service and liaise with other departments Skills and Requirements: Able to support users at a 1st/2nd line base Good knowledge of … computer hardware and software Experience with Windows and/or Mac operating systems Laptop, PC, printer support/troubleshooting Excellent customer service and communication skills Strong written and verbal communication skills Office 365, Intune, Active Directory, Servers, Security Driving Licence and own vehicle If you are interested in … this role and have the required skill set, please apply for immediate consideration and interview. Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

our staff. To aid with the support of our own in house software written specifically for the wholesale industry, we are looking for a customer service centric person with an aptitude for IT and related systems. This is a combined role which mainly focuses on communication with clients … Training Provided) 37.5hrs. Additional participation in the Weekend On Call rota once trained. What would we like from you: A very high level of customer service experience, with excellent verbal\written skills. An understanding of ERP, Supply Chain Management, Point of Sale (POS) and Stock Control software, and … Ability to manage workload whilst maintaining priorities, linked to business needs. Able to contribute and work within a team. Patience and understanding whilst investigating customer needs. Ability to use initiative. What is in it for you? Progression opportunities. Life Assurance Scheme. Flexible working (ability to work from home upon More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Desk Side Team Lead and provide holiday/absence cover What we’re looking for: ✔ Minimum 4 years' experience in corporate IT support ✔ Strong customer service and problem-solving skills ✔ Experience exceeding Service Level Agreements ✔ Technical understanding of desktop infrastructure and services ✔ Working knowledge of Excel and … analysis ✔ Valid UK driving license (travel required across other offices) Nice to have: ➕ Microsoft Certification ➕ ITIL V3/4 Foundation ➕ Experience with ServiceNow ➕ Prior customer service experience More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Chester, Cheshire Salary: up to £27,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Chester … are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients, troubleshooting technical issues, resolving queries, and ensuring seamless IT operations. You'll work in a fast-paced environment, supporting a range of businesses with … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role. Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/ More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at scale this … year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester 2 days per week. Role … Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include … transformation strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage … goals, measure progress, and communicate results to demonstrate tangible impact. Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships. Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging. Great Places is looking to More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include … transformation strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage … goals, measure progress, and communicate results to demonstrate tangible impact. Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships. Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging. Great Places is looking to More ❯

cultural transformation of the organisation, harnessing the skills and talents of existing teams and leveraging emerging technologies to drive innovation, efficiency, and excellence in service delivery. This role is crucial in shaping the future of the organisation as a modern, resilient and customer centric business. Key responsibilities include … transformation strategy, driving a cohesive approach across people, technology, and processes. Encourage a culture of innovation, leveraging both existing and emerging technologies to enhance customer service and operational efficiency. Collaborate with executive leadership to ensure seamless operations, providing guidance and leadership through the complexities of business transformation. Manage … goals, measure progress, and communicate results to demonstrate tangible impact. Work closely with internal and external stakeholders to align transformation strategies with organisational needs, customer priorities, and external partnerships. Champion equality, diversity, and inclusion, building a diverse workforce and driving a culture of belonging. Great Places is looking to More ❯

/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customer service/… retail background. Tenacious in your pursuit of new clients, confident and at ease with cold calling. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE … India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and phone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3–5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

Job Title: Customer Support Team Lead Location: Manchester (Onsite) Job Type: Full-Time Our SaaS client is looking for a Customer Support Team Lead to manage and enhance customer service operations. This role is pivotal in ensuring an efficient and professional support experience, handling inquiries, overseeing … escalations, and maintaining service quality. Responsibilities: Lead and support the Customer Support team, ensuring high-quality service delivery Act as the first point of contact for customer inquiries via Freshdesk, web chat, and telephone Oversee escalations and collaborate with resolver groups to resolve complex cases Support … testing of new product releases, managing tickets and backlog proactively Provide feedback to Product and Development teams, ensuring customer needs are addressed Requirements: 3-5 years' experience in a customer support leadership role, preferably in a service desk or IT helpdesk environment Strong communication skills with the More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯

to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team … on developing and growing your portfolio base and commercial relationships with our trade partners in your set region. You will possess exceptional sales and customer service skills and have the commercial acumen to drive significant growth across all areas including TTV, margin and room nights. Purpose of Role … and mutually beneficial working relationships, while achieving targets. Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value. Maintain regular contact with clients to build strong relationships, identify needs and launch new opportunities. Continuous analysis of the performance and evolution of More ❯