151 to 171 of 171 ITIL Jobs in the North West

in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If you are More ❯

in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If you are More ❯

in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If you are More ❯

in Splunk and Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … ownership of alerts and troubleshooting them using Runbook's/SOPs Basic Knowledge in Splunk/Datadog Basic Knowledge in API concepts and applications ITIL knowledge Preferred Experience/Education: Three to five years or relevant experience A degree from a four-year college (i.e., BA. BS) If you are More ❯

taking appropriate steps to respond to it. Excellent verbal and written communication skills. To have experience and/or knowledge to working in Prince2, ITIL and Agile environments. To demonstrate excellent customer experience. Work alone, using initiative, and to work constructively as a member of a team supporting others, learn … and the importance of maintaining confidentiality at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document … a complete central repository of Service Design and Transition packages. To ensure clear Service Level Agreements are in place. To ensure compliance with key ITIL processes in respect of Service Transition. To ensure that all new and changed services meet the agreed Service Acceptance Criteria and Operational Readiness measures in More ❯

service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. Organising and prioritising your workload to meet agreed timescales. … and experience: Proven experience in a client-facing IT environment. Familiarity with service management systems such as Axios Assyst, ServiceNow, or Zendesk. Awareness of ITIL framework principles. Excellent verbal and written communication skills. Strong interpersonal skills that enable you to build rapport with customers. A methodical, disciplined approach to your More ❯

You will need to login before you can apply for a job. Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Assurance Lead is a senior role responsible for managing a team of Service More ❯

Competitive salary available upon request Hybrid working from a Manchester office (must be based in the UK without visa/sponsorship requirements) Permanent We are awaze, the largest managed vacation rentals and holiday resorts business in Europe, which brings together More ❯

Compute, IT Infrastructure, Networks, Azure Cloud, and the full Microsoft Office 365 suite, ensuring they are secure, efficient, and aligned to best-in-class ITIL standards. This role is perfect for someone with a strong track record in IT service management and a strategic mindset. You’ll take ownership of … capable and collaborative leader with deep experience across infrastructure, security, cloud environments (particularly Azure), and network design. You’ll have a strong understanding of ITIL, a history of successful vendor and stakeholder engagement, and a passion for delivering resilient, secure, and future-ready IT services. If you’re someone who More ❯

and Manchester on a regular basis, working onsite Tuesday through Thursday each week. The ideal candidate will have a deep understanding of IT infrastructure, ITIL v4 best practices, and will hold relevant certifications in business continuity and disaster recovery. Roles & Responsibilities: Design and align the Business Continuity (BC) and IT … critical IT service disruptions. Coordinate recovery efforts and proactively communicate with all stakeholders to ensure effective incident response and recovery. Requirements: Expert qualification in ITIL v4 is essential. Professional certifications in Business Continuity (CBCP, MBCP) or Disaster Recovery (DRI, DRCP) are highly desirable. Proven experience (5+ years) in IT service More ❯

seasoned Global IT Service Desk Lead to oversee multi-site IT Service Desks across six locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to … class employee experience. Key Responsibilities Service Management & Strategy: Lead the end-to-end Service Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement … Incident Management and Command Centre teams to ensure rapid resolution; support problem management in implementing remedial actions. Must-Have Skills Budget and cost management ITIL v3/v4 certification ITSM service request management Hands-on experience with ServiceNow Products Stakeholder management across senior levels Vendor selection, negotiation and performance oversight More ❯

in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in ITIL frameworks, particularly in Incident, Problem, and Knowledge Management (ITIL v3 or v4 certification preferred). Experience using ITSM tools such as Ivanti/Jira/ More ❯

Customer Satisfaction, delivery quality and financial cost performance. What youll need Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Youll know that its not all about ITIL Youll be able to show that you understand how IT services fit More ❯

procedures and store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as … sed, awk, sort, uniq. Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores More ❯

for improving service stability and leading structured change processes in a high-impact, customer-facing environment. The successful candidate will bring deep knowledge of ITIL best practices , and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities: Own and operate the … across service functions. Essential Skills & Experience: Strong background in Problem and Change Management in large enterprise or public-facing environments. In-depth knowledge of ITIL frameworks (v3 or v4). Excellent organisational and analytical skills capable of managing concurrent issues, risks, and change requests. Confident communicator who can operate across … with a methodical approach to problem-solving and change governance. Previous experience in retail, logistics, or consumer-centric sectors is highly advantageous. Desirable Qualifications: ITIL v4 Foundation (or higher) Contract Details: Duration: 13 months initially Extension: Likely, based on performance and ongoing programme needs Working Arrangement: Predominantly onsite (Salford, Manchester More ❯

fulfil contractual agreements and act as first point of escalation for Customers for operational performance issues Ensure all onsite resources and teams operate to ITIL standard and have up-to-date skills and accreditations as per Customer requirements Responsible for managing direct costs associated with Customer Managed Service, maintaining profitability … Supplier Management function to monitor and manage 3rd party supplier performance within owned Managed Service Customers to deliver contractual SLAs Ideally you will have ITIL Professional v4 (preferred, not essential) Cost Centre Management £10m + Experienced at delivering outsourced IT Managed Services People management skills – ability to lead, develop, coach More ❯

Voice services , and Ribbon 5400 SBCs . Provide expert-level Cisco routing and switching Deliver network transformation projects within financial services. Ensure compliance with ITIL service management and best practices . Work closely with stakeholders to support network stability, scalability, and security . Required Skills & Experience: ?? Proven experience in designing … pressure. ?? Strong team player , adaptable to technology changes in a large institution. ?? Demonstrated ability to learn new skills and technologies quickly . ?? Familiarity with ITIL service management and best practices . Join us and be part of a high-impact, transformational project in the financial sector! Apply today to secure More ❯

Voice services , and Ribbon 5400 SBCs . Provide expert-level Cisco routing and switching Deliver network transformation projects within financial services. Ensure compliance with ITIL service management and best practices . Work closely with stakeholders to support network stability, scalability, and security . Required Skills & Experience: ?? Proven experience in designing … pressure. ?? Strong team player , adaptable to technology changes in a large institution. ?? Demonstrated ability to learn new skills and technologies quickly . ?? Familiarity with ITIL service management and best practices . Join us and be part of a high-impact, transformational project in the financial sector! Apply today to secure More ❯

Do you have deep SAP ECC and SRM technical knowledge and a passion for optimising complex systems? Are you ready to play a crucial role in delivering high-quality internal SAP support for a mission-led organisation that serves 2.7 More ❯

and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to reflect the designed new ITIL processes and a service catalogue. • Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services. • Experienced in More ❯

🚨 Head of IT, Systems and Network Operations (ISP) 🚨 Mancs 2-3 days a week £75k Please only apply if happy to attend the Mancsester office 2-3 days a week £75k non-negotiable Are you ready to lead and transform More ❯