126 to 150 of 162 Service Delivery Jobs in the North West

week as standard. The Company: You will be joining a reputable company within the railway sector with a great track record of innovation within service delivery. They boast a loyal and hard-working team who strive for excellence in the services they provide to millions of commuters who use More ❯

An exciting opportunity for a Fibre Delivery Coordinator with a leading Telco Managed Service Provider! Fibre Delivery Coordinator Who are the company? An established leader in the industry with a reputation for delivering high-quality services and solutions. They operate globally, with a strong presence across the … UK. The company prides itself on its customer-centric approach and is committed to continuous growth, innovation, and excellence in service delivery. What are they looking for? They are looking for a Fibre Delivery Coordinator to join their Customer Delivery Team, taking responsibility for managing customer orders … their orders, updates, and potential setbacks. What will you bring to the table? The company is seeking an individual with: Proven experience in a Delivery Coordinator/Order Analyst or similar role, working with Fibre (FFPT, FTTC, Dark Fibre etc) MSP, ISP, service provider experience highly desirable Experience More ❯

our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide … a customer-sensitive and responsive service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as a NOC Tier 1 Engineer: Customer Support: Provide first contact telephone and email … reception in support of ISOC delivered services. Service Management: Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation: Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work: Work without More ❯

Job Title: Tier 1 Service Engineer Location: Chorley - 5 days per week (hybrid rota) Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving … escalated IT issues while providing advanced technical support to clients. Working in a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem … Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration More ❯

Development Manager DOE Merseyside Our Client Our client is an award-winning family run construction business based in Merseyside. They support housing associations, outsourced service providers, insurers and domestic customers with emergency and planned repair and maintenance services. Having achieved consistent year-on-year growth and with recent investment … closely with senior leadership and cross-functional teams, the Business Development Manager will play a key role in ensuring smooth transitions from sales to service delivery, maintaining positive client relationships and contributing to the company's reputation for professionalism and quality. This is an exciting opportunity for a More ❯

tier consultancy supporting large-scale enterprise transformation across the UK. Their focus is on delivering complex cloud-based solutions through innovation, collaboration, and structured service delivery click apply for full job details More ❯

productivity and maximise conversion rates. Tailor customer proposals using cost calculation methods to ensure competitiveness and profitability. Collaborate with internal teams to guarantee smooth service delivery and high customer satisfaction. Build strong internal relationships to support the alignment and achievement of sales goals. Create and distribute reports to More ❯

standard.\n\nThe Company:\n\nYou will be joining a reputable company within the railway sector with a great track record of innovation within service delivery. They boast a loyal and hard-working team... More ❯

days per week Salary: 28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in … a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions … Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration More ❯

days per week Salary: £28,000 Benefits: 25 days plus bank holidays About the Role: We are seeking a highly skilled Tier 1 Service Engineer to join our team. This role plays a crucial part in resolving escalated IT issues while providing advanced technical support to clients. Working in … a fast-paced Managed Service Provider (MSP) environment, you will be responsible for diagnosing, troubleshooting, and resolving complex issues related to infrastructure, networking, servers, and business-critical applications. This position requires in-depth technical expertise, strong problem-solving skills, and a collaborative approach, ensuring efficient and effective IT solutions … Client Management & Communication Maintain clear and professional communication with clients regarding ticket progress and resolutions. Ensure a high standard of customer satisfaction through quality service delivery. Documentation & Knowledge Sharing Maintain and update technical documentation, SOPs, and knowledge base articles. Provide technical guidance and mentorship to Tier 1 engineers. Collaboration More ❯

join our busy team based in Macclesfield. Main responsibilities: Resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels. Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment. Day to day monitoring and management of … Bodycote infrastructure in the field. Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery. Engagement in new and upcoming IT related projects relating to upgrades and service improvement. Representing Group IT within the business and at all times delivering world class customer service. More ❯

our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers. This is an exciting role and you'll be responsible for leading and overseeing … a customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment … between policy maintenance and frontline service delivery. With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided More ❯

our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers. This is an exciting role and youll be responsible for leading and overseeing a … customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between … policy maintenance and frontline service delivery. With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided You More ❯

continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage … for process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure … consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders, ensuring seamless communication between business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. Conduct More ❯

Job title: Dreadnought Service Project Manager Location: Warton, Samlesbury or Prestwick - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £47,683+ depending on experience What you'll be doing: You will lead the project … involve travelling to different sites i.e. Prestwick and Barrow Manage complex stakeholder interfaces across different sectors You will report on performance for the whole service broken down by contract for Key KPIs and provide inputs to monthly programme review You'll collate commentary of Spend vs Progress in support … baseline plan Create, manage and maintain accurate level 2 plans/schedules for all contracted work Provide SME advice to estimates including maintaining generic service cost metrics or bottoms up detail estimates for bespoke tasks as required, in suitable documentation with comprehensive Dependencies Assumptions Risks Exclusions Opportunities (DAREO) You More ❯

BPR) initiatives across finance operations, ensuring alignment with regulatory and compliance standards. Drive change and transformation programmes, leveraging ServiceNow to streamline workflows and improve service delivery. Conduct risk management analysis and reporting to support compliance with financial regulations (e.g., FCA, SOX, Basel III). Translate business needs into functional More ❯

Job Title: IT Service Continuity Manager Location: Manchester (Tue, Wed, Thu - Onsite) Job Overview: We are seeking an experienced and highly motivated IT Service Continuity Manager (ITSCM) to design, implement, and manage our IT Service Continuity (ITSCM) and Disaster Recovery (DR) strategies. The role involves traveling to … best practices, and will hold relevant certifications in business continuity and disaster recovery. Roles & Responsibilities: Design and align the Business Continuity (BC) and IT Service Continuity strategies with critical business requirements. Define and implement ITSCM frameworks and best practices to ensure consistency and reliability in service delivery. Develop … and implement comprehensive IT Service Continuity and Disaster Recovery plans, policies, and procedures to support business operations during disruptions. Lead and coordinate Business Continuity and Disaster Recovery tests and exercises, including technology failover tests and business-impacting tabletop simulations, to ensure the preparedness of critical IT services. Conduct risk More ❯

Job Title: IT Service Continuity Manager Location: Manchester (Tue, Wed, Thu - Onsite) Job Overview: We are seeking an experienced and highly motivated IT Service Continuity Manager (ITSCM) to design, implement, and manage our IT Service Continuity (ITSCM) and Disaster Recovery (DR) strategies. The role involves traveling to … best practices, and will hold relevant certifications in business continuity and disaster recovery. Roles & Responsibilities: Design and align the Business Continuity (BC) and IT Service Continuity strategies with critical business requirements. Define and implement ITSCM frameworks and best practices to ensure consistency and reliability in service delivery. Develop … and implement comprehensive IT Service Continuity and Disaster Recovery plans, policies, and procedures to support business operations during disruptions. Lead and coordinate Business Continuity and Disaster Recovery tests and exercises, including technology failover tests and business-impacting tabletop simulations, to ensure the preparedness of critical IT services. Conduct risk More ❯

Deliver technical training and support to staff members. Offer technical support for internal business systems at the head office, including incident resolution and handling service requests. Administer and support core IT infrastructure, including servers, networks, and virtual environments. Work with external technology vendors and service providers to ensure … optimal system performance and service delivery. Provide out-of-hours and weekend support on a rotational basis. Key Skills and Experience Strong practical knowledge of Microsoft SQL. Previous experience working with EPOS systems. Experience with Microsoft Active Directory, Exchange, and Windows Server. Familiarity with VMware, Veeam Backup, and mobile More ❯

Deliver technical training and support to staff members. Offer technical support for internal business systems at the head office, including incident resolution and handling service requests. Administer and support core IT infrastructure, including servers, networks, and virtual environments. Work with external technology vendors and service providers to ensure … optimal system performance and service delivery. Provide out-of-hours and weekend support on a rotational basis. Key Skills and Experience Strong practical knowledge of Microsoft SQL. Previous experience working with EPOS systems. Experience with Microsoft Active Directory, Exchange, and Windows Server. Familiarity with VMware, Veeam Backup, and mobile More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with the wider Operations Department to minimize escalations More ❯

2nd/3rd Line Support Engineer – Manchester/Hybrid - £45,000 PA I'm currently working with a well-established and fast-growing Managed Service Provider that’s looking to bring a skilled 2nd/3rd Line Support Engineer into their team. This client supports a wide range of … help clients make the most of cloud technologies. Creating security reports and technical documentation for stakeholders. Collaborating closely with internal teams to ensure smooth service delivery. What They're Looking For Solid experience across Windows 7–11, Windows Server (2008–2025), and macOS. Strong understanding of Active Directory, Azure More ❯

IT solutions, managing projects and budgets, and developing strategies to maximise the potential of business systems. You will also manage relationships with third-party service providers, ensuring effective service delivery. As a senior manager, you will contribute to the creation and implementation of annual project plans, policies, and … IT, covering infrastructure, security, software applications, business systems, websites and cloud hosted solutions Strong people management skills with experience of leading large teams (10+) Delivery of both IT and complex business change projects Excellent organisational and leadership skills. Job Offer A competitive salary range estimated between More ❯

IT solutions, managing projects and budgets, and developing strategies to maximise the potential of business systems. You will also manage relationships with third-party service providers, ensuring effective service delivery. As a senior manager, you will contribute to the creation and implementation of annual project plans, policies, and … IT, covering infrastructure, security, software applications, business systems, websites and cloud hosted solutions Strong people management skills with experience of leading large teams (10+) Delivery of both IT and complex business change projects Excellent organisational and leadership skills. Job Offer A competitive salary range estimated between More ❯

/2025 Location Carlisle Salary £45,718 to £47,731 Package Blank Contractual hours 37 Basis Full time Attachments Blank Job description Job Title: Service Lead (Systems Development & Support) Location: Home Working Salary: £45,718 to £46,731 Hours: 37 Contract: Permanent About this opportunity Do you thrive working … systematically and effectively in a fast-paced environment? Are you looking for a new and rewarding challenge? We are looking to appoint a proactive Service Lead, to manage the Adults Finance Systems Development and Information Team responsible for the development, implementation and maintenance of the Adults finance system - Controcc … The team leads on projects to fulfil business needs and provides support to the end user, the service lead role has a strategic position working closely with senior colleagues agreeing projects, timescales and deliverables. This will enable Cumberland and Westmorland & Furness Councils to deliver a high-quality service More ❯