76 to 100 of 110 Service Management Jobs in the North West

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) Ability to engage and communicate effectively with the business and customer Experienced in an application support More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement within … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … maintained as we transition to new systems and technologies. The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change More ❯

Qualifications and Experience: Proven expertise in administering Microsoft 365 (including SharePoint Online and Teams) and Google Workspace. Strong understanding of collaboration tools and document management systems. Experience with ITIL Service Management principles. Excellent problem-solving skills and the ability to work independently. Strong communication skills to effectively More ❯

in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities Respond to users software/hardware queries via email or phone Talk colleagues or clients through actions to … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific … systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

real business impact. This Oracle HCM Senior Manager opportunity will see you oversee large scale Oracle HCM Cloud deployments, advising on end to end service management and shaping HR transformation for high profile clients. You’ll act as a trusted advisor, ensuring seamless integration between Oracle applications and … Direct major Oracle HCM implementations from scoping through to go live and post deployment support. • Provide expert guidance on HR operating models—covering self service, virtual agents, onboarding, payroll and absence management. • Partner with client executives to optimise processes and maximise the return on Oracle investments. • Lead commercial activities … and third party system connectivity. • Build and maintain strong stakeholder relationships to ensure delivery aligns with strategic objectives. • Champion best practices in governance, risk management and quality assurance across all engagements. You will have: • A proven track record of delivering complex Oracle HCM programmes in demanding environments. • Advanced functional More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … ll need the following skills or knowledge: Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … ll need the following skills or knowledge: Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … administering NetSuite and/or Salesforce platforms. Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery. Job Summary We are seeking an experienced ServiceNow Architect to join our team and drive the design, implementation, and optimization of our ServiceNow … modules Experience with ServiceNow implementation in defense industry environments Knowledge of Agile development methodologies Experience with ServiceNow upgrade planning and execution Background in IT service management or IT operations Experience with ServiceNow Performance Analytics and reporting Summit 7 Systems is an equal opportunity/affirmative action employer and More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

exciting journey with Cloud Bridge and AWS, we want to hear from you. We are looking for a dedicated individual to join our Project Management team as a Senior Project Manager , reporting to the Project Management Practice Lead. This role involves the management of projects, including scoping … budgeting, planning, risk management, resourcing, and reporting on the delivery of cloud solutions for Cloud Bridge customers. To be successful as a Senior Project Manager, you should be able to demonstrate strong project management and communication skills, be well-organised and able to work under pressure. Key Responsibilities … Project Management: Lead the full project lifecycle, from scoping and initiation to completion, ensuring projects are delivered on time, within scope, and on budget. Stakeholder engagement: Confidently engage with and report to C-suite executives, both internally and within customer organisations. Governance & compliance: Implement and uphold strong project governance More ❯

to resolve hardware and/or software problems. Log all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with … third-party technical support teams when necessary. Document working procedures and store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases More ❯

nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible … required, along with a level of proficiency in Microsoft Office. Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models. Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners. Working Knowledge of IT Service Management (ITSM) software, (ServiceNow),Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable. Your security clearance To be successfully More ❯

3rd line support of Tunstall's IT network infrastructure and security prevention and detection systems, working with Tunstall's internal IT teams and external service providers. Main responsibilities of the role: Design, implement, and optimize scalable and resilient network architectures, including LAN, WAN, WLAN, and SD-WAN systems, ensuring … alignment with business objectives and future growth. Evaluate emerging networking technologies and recommend upgrades to enhance performance and reliability. Oversee the monitoring and management of network performance, ensuring optimal uptime and identifying areas for improvement. Lead the resolution of complex network issues, including root cause analysis, and provide expertise … the latest security principles, techniques, protocols and experience in security systems, including firewalls, intrusion detection/prevention systems, anti-virus software, authentication systems, log management, content filtering. Working knowledge of security devices, tools and service providers Experience in 3rd line, 24/7 support of network technologies Experience More ❯

modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with integration tools and platforms. Strong knowledge of REST APIs, IDoc, BAPI. Experience with ITIL practices and service management More ❯

delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures … of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … likely to include objective measures of Customer Satisfaction, delivery quality and financial cost performance. What youll need Youll be a proven practitioner in IT Service Management Youre likely trained in ITIL, at least to Foundation status Youll know that its not all about ITIL Youll be able to More ❯

adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between cross-functional teams and suppliers to restore normal service operation as quickly as possible. What you'll do Operate within a 24/7 shift and On Call environment. Take ownership of Critical … Provide immediate and effective leadership during Critical and Major Incidents, escalating as required and guiding cross-functional teams and third-party suppliers in restoring service as quickly as possible. Provide clear and timely communication to stakeholders, including senior leadership that meets their communication requirements, effectively managing expectations, instilling confidence … the Major Incident process and team. Lead a highly structured approach that ensures that all parties are coordinated effectively and work efficiently to restore service as quickly as possible. Who you are Demonstrable experience in leading Critical and Major Incidents in complex environments, with a strong understanding of ITIL More ❯

are secure, efficient, and aligned to best-in-class ITIL standards. This role is perfect for someone with a strong track record in IT service management and a strategic mindset. You’ll take ownership of vendor relationships and managed service providers, ensuring effective delivery and the evolution More ❯

through fulfilment product services. Contribute to architectural decisions across multiple initiatives, ensuring scalability and maintainability. Demonstrating experience of designing features with resilience, security and service management in mind. Assisting with translating technical solutions into language that non-technical staff will understand. Contribute to the process of evaluating new … build and deployment tasks are in place and understood by the team. Helping to shape the team’s ways of working with the Project management team and Product Owner. Work with the product team to ensure that all software deliveries from 3rd parties contain high quality technical solutions and More ❯