51 to 75 of 180 Customer Experience Jobs in the North of England

hire services across the UK. Whether it's for private events, corporate transport, school trips, or group travel, their goal is to simplify the booking process and enhance the customer experience through smart technology and dedicated service. They pride themselves on the supportive, inclusive environment of their office. Dog friendly, dressed down, and a little coffee mad, it … Mid Level Full-Stack Developer with a passion for solving problems through technology. In this role, you’ll contribute to building and maintaining digital tools that support everything from customer bookings to operator management. You’ll work with Vue.js on the front end and PHP/Laravel on the back end, joining a small, agile tech team focused on … efficient as possible. Key Responsibilities Develop and maintain web-based tools for booking, scheduling, and fleet management. Implement and enhance front-end features using Vue.js, ensuring a smooth user experience for both customers and partners. Contribute to the development of Laravel-based APIs and backend systems that power their platform. Participate in specification writing, project management, and code reviews More ❯

Contact Centre Solutions Implementation Lead Location: Manchester, M1 3BN (office based) Salary: circa £60k dependent on skills and experience + Benefits Full Time About us The company, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Contact Centre Solutions Implementation Lead to configure, deploy, and support advanced voice and contact centre platforms (primarily … Twilio Flex) for our clients. In this key role, youll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, youll be instrumental in ensuring each project meets our clients business needs and runs smoothly in a live environment. Key Responsibilities … Configure, deploy, and optimise Twilio Flex (or similar platform) and RACE solutions to meet customer goals, with a focus on voice and contact centre environments Translate high-level business requirements into clear technical specifications Deliver customer training programmes, including train-the-trainer sessions and user guides Provide early-life support and ensure a smooth handover to ongoing support More ❯

online store. Management of the day-to-day e-commerce operations Implement and analyse onsite performance using key analytics and performance tools and make recommendations to continuously improve the customer experience and online functionality. Providing regular reporting to the Senior Leadership team Lead trade meetings to review performance and forward planning for commercial opportunities to maximise growth. Leveraging … data and insights to help inform key trading performance improvements Responsible for online visual merchandising and product descriptions Working closely with the Merchandising and Marketing team Management of customer app Implement A/B testing for creative elements Utilise data and customer insights to drive personalisation strategies, delivering relevant, tailored content and product recommendations. About you: Minimum … years experience in an ecommerce role. Extensive experience using e-commerce platforms such as Shopify and performance tracking analytics tools. Proven track record of improving front-end customer experiences and executing successful e-commerce campaigns to maximise revenue. Data driven with the ability to digest and identify key insights and turn them into actionable performance improvements. Strong More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

Are you a Digital Senior Leader who has previously led a technical function to modernise and deliver a best-in-class digital experience? ? If so, you could be the Head of Software Engineering were looking for! About the role ? British Heart Foundation (BHF) has embarked on an extensive and ambitious transformation of its overarching digital experience, to modernise … our estate, improve customer experience, and drive additional support and income. ? As our Head of Software Engineering, youll lead our software engineering function and play a pivotal role in shaping and delivering our multi-year roadmap, with overall responsibility for all software development, digital platforms, DevOps and QA across the organisation. Accountable for developing strategies, roadmaps and standards … to work in a flexible way to unlock your best work for our cause. About you ? Degree qualified in a technology, computing or related discipline or significant relevant industry experience, youll have excellent technical knowledge of: C# HTML CSS ASP.NET SQL MVC JavaScript jQuery XML SharePoint Mongo DB With proven experience of leading software engineering in a bi More ❯

increase the breadth and depth of GoCardless usage and value across the customers footprint. You will need to work closely with your account team to map the scope by customer, identify stakeholders, assess risk/opportunity and create an execution plan. As a part of our wider success team, you will also work closely with Professional Services to drive … implementation and time to value, our Customer Advocacy team to enhance the customer experience and share success stories, and Renewal Managers to work towards retention alongside a dedicated Account Executive for expansion and growth opportunities. You will own the customer lifecycle, delivering value at each milestone and will be excited to drive the awareness and uptake … payments provider offering Bank Debit alongside our Open Banking capabilities. As CSM at GoCardless you will: Manage a book of business (BOB) and ensure delivery against milestones throughout the customer lifecycle, aligned with our team's business KPIs. Drive commercial discussions with customers by devising strategies to drive positive Net Revenue Retention. Own and execute Account Plans tailored to More ❯

Digital Marketing Manager. eCommerce & Digital Marketing Manager profile: Developing and executing online sales strategies, overseeing website performance, digital marketing activity (SEO & PPC), managing inventory and product listings, and ensuring customer satisfaction, all while driving revenue growth. Key Responsibilities: Strategic Planning & Execution: Develop and implement e-commerce strategies to achieve business goals. Conduct market research and analyse data to identify … continuous strategy and performance of key digital marketing channels, specifically SEO, PPC and Email Marketing (Klaviyo) – managed by 3rd party agency Website Management: Oversee website design, functionality, and user experience (UX). Manage product listings, pricing, and inventory levels. Optimize website content and structure for search engine optimisation (SEO) Customer Service & Operations: Ensure a positive customer experience … Leadership & Management: Lead and motivate the e-commerce team, if applicable. Collaborate with cross-functional teams (e.g., marketing, sales, IT). Manage budgets and resources effectively. Skills and Qualifications: Experience: Circa 3- 5 years of experience in e-commerce or a related field – DTC, eTail, FMCG Knowledge: Strong understanding of e-commerce platforms and technologies. Familiarity with digital More ❯

Manager Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience Car Allowance Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company contribution) Life assurance cover of … and metering servicesmaking it one of the largest and most impactful contract portfolios within the business. This team is not only central to delivering key performance commitments and enhancing customer experience, but also to safeguarding Yorkshire Waters reputation. The role within this team involves leading partner relationships, overseeing day-to-day delivery, and ensuring work aligns with performance … and quality benchmarks. By fostering collaboration and continuous improvement, the role holder will work closely with operational and customer management teams to identify efficiencies, elevate service quality, and deliver outstanding outcomes for customers. Its a dynamic, high-impact environment where strategic thinking and operational excellence come together to make a real difference. Where you fit in: As our Service More ❯

in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Our Purpose - Bridging the World Through Travel We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It … critical as business users, product managers, engineers, and many others rely on us to empower their decision making. We are equally dedicated to our customers by improving their search experience with faster results and protecting them from any fraudulent activities. Data is interesting only when you have enough of it, and we have plenty. This is what drives up … some 5B predictions. As part of the Data Science and Machine Learning (AI/ML) team you will be exposed to real-world challenges such as: dynamic pricing, predicting customer intents in real time, ranking search results to maximize lifetime value, classifying and deep learning content and personalization signals from unstructured data such as images and text, making personalized More ❯

to continuously innovate, delight customers, and maximize the reuse of returned products while minimizing waste.Join a team that's revolutionizing sustainable commerce while working on projects that directly impact customer experience, operational efficiency, and environmental sustainability. Role Overview: We're seeking a dynamic Senior Program Manager to join our WW Reverse Logistics Services team in Europe. This role … logistics network A day in the life In this role, you will: • Ensure seamless technical and operational support across various internal and external systems • Drive programs that create innovative customer experiences • Manage carrier relationships and quality metrics with a team of Logistics Coordinators • Oversee smooth transitions between carriers and Amazon warehouses • Navigate complex cross-border shipping requirements and documentation … Adapt to dynamic challenges in multiple functional roles (program manager, product owner, project leader) BASIC QUALIFICATIONS - Experience in program or project management - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS - Master's degree, or MBA in business, operations, human More ❯

Location: Newcastle |Permanent Are you an experienced team leader who thrives in a fast-paced, people-first environment? Do you have a passion for driving performance while keeping the customer experience front and centre? If so, this could be your next role. Working for a tech business that is changing the way people manage their household billsby bundling … them into one simple monthly payment. Less admin, less hassle, and a better experience all round. Fantastic culture toorecently scored a 9.3/10 for recommendation as a great place to work! As Sales Support Team Leader , youll be responsible for leading a team of 710, driving both performance and process improvements. Youll spend roughly 70% of your time … focused on leadership and 30% managing your own workloadcovering everything from utility registrations to frontline customer service. What you'll be doing: Leading your team to deliver exceptional service across both B2B and B2C customer bases Managing daily performance, KPIs, and task allocation Coaching, training, and developing your team, from onboarding through to ongoing 1:1s Holding team More ❯

to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you … in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA’s, quality standards and other KPI’s agreed Technical support on all appropriate products in line with the MAP support scope Own the … resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion - for golf, retail, and creating a great customer experience Respect - for colleagues, customers, and partners Integrity - in how we communicate and make decisions Drive - to continually improve and achieve high standards Expertise - in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion - for golf, retail, and creating a great customer experience Respect - for colleagues, customers, and partners Integrity - in how we communicate and make decisions Drive - to continually improve and achieve high standards Expertise - in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion - for golf, retail, and creating a great customer experience Respect - for colleagues, customers, and partners Integrity - in how we communicate and make decisions Drive - to continually improve and achieve high standards Expertise - in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

site speed to market, and overall trading performance. Forecast demand and implement stock replenishment strategies to minimise stockouts and optimise inventory levels. Analyse KPIs including traffic, conversion, AOV, and customer acquisition to identify continuous improvement opportunities. Align marketplace strategy with wider digital and commercial teams to ensure consistent messaging, range differentiation, and campaign execution. Collaborate cross-functionally with UX … product, engineering, operations, and customer service to deliver a seamless end-to-end customer experience. What We’re Looking For: 12 months experience in supplier or vendor management within a marketplace or eCommerce trading environment. Confident negotiator and communicator, able to manage multiple stakeholders and external partners. Commercially astute, able to act quickly on insights and adapt … to market trends. Strong knowledge of eCommerce principles including promotions, customer journey mapping, and trading calendars. Familiar with CMS platforms or digital merchandising tools. Why Join This Team? You’ll be part of a digital-first business that values innovation, inclusivity, and continuous improvement. This is a company where your ideas count, and your work will make a real More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

Company I'm working with a client who are committed to improving customer experience through technological transformation. As they continue to work through a significant digital transformation, they've invested in a number of scalable, user-focused solutions that make a real difference. The Salesforce platform is central to this strategy, and we’re looking for a Lead … leading in the resolution of live incidents working closely with the relevant people to inform key stakeholders and quickly fix issues. Person Candidates will need;• At least 3 years’ experience in Salesforce Admin role and a Salesforce Certified Administrator• Demonstrable experience in building, configuring, and delivering Salesforce solutions.• Experience of leading a team and building solid relationships … with stakeholders.• Experience with marketing cloudThis is a permanent position and will require someone to be based out of the office in Newcastle for 2 days per week. The role comes with competitive salary and generous benefits package. More ❯

Optimise product listings with accurate descriptions, pricing, images, and SEO updates Collaborate with the marketing team on promotions, sales campaigns, and product launches Analyse site performance, sales trends, and customer behaviour using Excel and Shopify analytics Maintain product and stock data in collaboration with the merchandising team Identify opportunities to improve the customer experience and website usability … Stay up-to-date with ecommerce trends, competitor analysis, and Shopify developments Key experience and skills needed to succeed as a Junior Ecommerce Executive: Experience in ecommerce is ideal, but a strong passion and willingness to learn is essential Shopify knowledge preferred but training will be provided Confident using Excel for spreadsheets, formulas, and data analysis Excellent attention More ❯

Optimise product listings with accurate descriptions, pricing, images, and SEO updates Collaborate with the marketing team on promotions, sales campaigns, and product launches Analyse site performance, sales trends, and customer behaviour using Excel and Shopify analytics Maintain product and stock data in collaboration with the merchandising team Identify opportunities to improve the customer experience and website usability … Stay up-to-date with ecommerce trends, competitor analysis, and Shopify developments Key experience and skills needed to succeed as a Junior Ecommerce Executive: Experience in ecommerce is ideal, but a strong passion and willingness to learn is essential Shopify knowledge preferred but training will be provided Confident using Excel for spreadsheets, formulas, and data analysis Excellent attention More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯