201 to 225 of 249 ITIL Jobs in the North of England

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. ...

upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge articles, and ticket updates. Assist with endpoint refresh … Windows 11 migration projects. Device refresh or hardware deployment experience. Application testing and validation experience. Experience within highly regulated or large-scale enterprise environments. ITIL Foundation certification. GCS is acting as an Employment Business in relation to this vacancy. ...

changes where required. Build clear ownership, accountability and calm, effective incident leadership. Service management and service desk Own the service desk and embed proportionate ITIL practices covering incident, problem, change, request and knowledge management. Analyse demand and address recurring causes of tickets. Ensure effective use of Jira Service Management … Does this sound like you? Experience leading IT operations, including service desk, infrastructure and service management teams across multiple sites. Proven ability to embed ITIL processes and develop managers and team leaders. Experience overseeing Azure, AWS and/or Microsoft 365 environments. Strong supplier management skills, including performance improvement ...

Ideally you'll have: Experience supporting food manufacturing, sales and/or supply chain related applications. Familiarity with APIs, integrations, or middleware platforms. ITIL Foundation certification or working knowledge of ITIL practices. Why Join Prima? Be part of a business with a proud history and exciting plans for the future. ...

Comfortable at working in a technology-driven environment, you will bring proven skills and experience in some of the following areas:· Practical experience with ITIL V4 and/or V5 best practices and frameworks, including Incident, Change Management, Problem Management, and Service Desk operations with an interest in how these … processes evolve through automation and AI-enabled tooling.· ITIL V4 and/or V5 Foundation or higher-level certification demonstrating formal training and understanding of ITIL processes will be highly valued.· Hands-on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models ...

Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes, produce actionable insights and influence strategic decisions across the universitys technology landscape. You will work closely … academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior stakeholders to evidence progress toward defined KPIs and ensure the adherence ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage customer escalations, service reviews and key client relationships. Champion ITIL processes, including Incident, Problem and Change Management. Improve ticket management, workflows, documentation and operational efficiency. What We're Looking For Proven Service Desk Management experience … management, leadership and performance management skills. Technical background to at least 2nd Line level, ideally across Microsoft 365 and IT Infrastructure. Strong understanding of ITIL, SLAs, Incident and Problem Management. Experience with ConnectWise, Autotask, ServiceNow or similar ITSM/PSA platforms. Confident managing demanding customers, escalations and high-priority incidents. ...

pivotal role in how IT supports the business. You'll own the day-to-day running of the service desk, maintaining and improving our ITIL-aligned processes and helping us keep our ISO 20000-1 certification in good shape. Your contributions will be crucial in shaping our internal IT capabilities … passion for providing high-quality support. Leading or supervising a service desk, including managing workload, priorities and performance against SLAs. Working knowledge of ITIL and hands‐on experience running core service management processes: incident, problem, change, request and knowledge management. Diagnosing and troubleshooting IT issues, providing support ...

Management process to enable quicker diagnosis, resolution, and prevention of future incidents. Defining, documenting, and refining core service management processes and SOPs based on ITIL/ITSM principles. Investigating root causes, analyzing data trends, and managing performance dashboards. Acting as a key communication bridge between technical engineering teams, customer success … commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles and ITSM frameworks. Certifications : ITIL v5, v4, or v3 certification, or similar, is required. Project Management (e.g., Prince 2) and Major Incident Management (MIM) Professional ...

this role if you have: Experience in service transition, service management or IT project delivery, or a similar governance role Strong knowledge of ITIL service management principles, service acceptance processes and operational readiness frameworks. Experience managing multiple stakeholders across project delivery, operational support and supplier environments. Excellent stakeholder management, communication … challenge and drive successful outcomes. Experience working within complex, enterprise-scale or regulated environments where governance, service stability and business continuity are critical. An ITIL Foundation qualification, with higher-level ITIL certifications, PRINCE2, Agile or other recognised delivery qualifications being advantageous. What's in it for you A platform ...

Windows 10/11, Server (2016-2022), Linux, Microsoft 365, networking (firewalls, switches, WAP), and more. Expertise in Active Directory, VPNs, Virtualisation, security tools, ITIL is essential. You may also have Cyber Essentials. With 5+ years in IT support, certifications like CompTIA A+, ITIL, VMware, or Microsoft ...

adoption, service maturity, and operational excellence. Excellent communication, coaching, mentoring, and stakeholder management skills. Familiarity with service management frameworks and operational governance practices (e.g., ITIL, KPI/SLA management, customer success methodologies). Relevant certifications such as CISSP, CISM, Security+, ITIL, cloud security, or leadership qualifications are desirable. Proactive, accountable ...

challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base articles. Assist with application lifecycle management, upgrades, patching, and decommissioning activities. Support migration cutovers and deployment … endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. Experience with application packaging and deployment processes. Strong understanding of ITIL-based support environments. Experience working in complex enterprise organisations with multiple stakeholders. Ability to manage competing priorities within fast-paced project delivery environments. Excellent planning, coordination ...

opportunities to enhance service performance and cost efficiency. Required Skills & Experience Proven experience in service architecture or IT service design roles. Strong understanding of ITIL framework and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Excellent stakeholder engagement … communication skills. Preferred Qualifications ITIL certification (Foundation or higher). Experience in large-scale enterprise or government environments. Familiarity with service modelling tools and frameworks. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond ...

improve service performance and cost efficiency. Essential skills and experience Proven experience in Service Architecture or IT Service Design roles. Strong understanding of ITIL and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Strong stakeholder engagement and communication skills. … meet the security eligibility requirements specified for this assignment, including the supplied sole UK nationality and overseas-residency requirements. D esirable skills and experience ITIL certification at Foundation level or higher. Experience within large-scale enterprise or government environments. Familiarity with service modelling tools and frameworks. What ...

Engineers, producing cross module designs which are complementary of each other and promote continuity of knowledge across the team. • Experienced with process frameworks like ITIL, Prince2 and Agile and have a good understanding of an efficient Software Development Lifecycle. • Continually seeks opportunities for functional level improvement. The role holder … when it comes to the configuration control, ergonomics and aesthetics, user experience and customer perception of your product. You need to set the standards. • ITIL processes supported by ServiceNow • Awareness of business unit policies and processes. • Experience of working in an IT Function or similar • Has sound generic, domain ...

Desktop/Laptop/Tablets and other devices as required. RESPONSIBILITIES Own and govern ITSM processes across the EUC environment in line with ITIL best practices, including Incident, Request, Change, Problem Management as well as Hardware & Software Asset Management. Oversee governance in EUC areas; Create and manage dashboards in Service … procedures aligned with best practices. Strong problems solving skills with a natural desire to seek out and implement creative solutions to complex issues. ITIL foundation qualification (minimum) Basic salary per annum starting from Benefits There are a million reasons why it's great to work at Channel 4, here ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking ...

Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans · Proven Skills and Experience working in a Public Sector role · Ideally experience in working in a ITIL environment · ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) · Proven experience in communicating with a variety of stakeholders at different levels · Strong Team ...

such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process … including development and management of Business Continuity plans Proven Skills and Experience working in a Public Sector role Ideally experience in working in a ITIL environment ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable) Proven experience in communicating with a variety of stakeholders at different levels Strong Team ...

Collaborating with security, network, storage, application, monitoring, and service management teams to ensure cohesive and supportable infrastructure solutions. Following the firm's standard ITSM, ITIL, Change Management, security, data usage, equipment usage, and licensing policies and procedures. Providing leadership, coaching, and mentoring to engineers and promotes effective, respectful, and collaborative … equivalent work experience may be considered in lieu of a degree Relevant Red Hat OpenShift, Kubernetes, cloud, infrastructure, and/or architecture certification, preferably ITIL Foundation certification or equivalent service management experience, preferably Deep, current, hands-on Kubernetes architecture experience; Red Hat OpenShift experience strongly, preferably Demonstrated experience designing ...

fast-pacedenvironment,you’llbe trusted toprovide user-centred1stand2ndlineService Desk support to colleagues based in our offices across the UK, Australia,and Malaysia.Youwill work to ITIL, ISO 9001 (quality management), ISO 27001 (information security management), ISO 42001 (Artificial Intelligence management), and Cyber Essentials Plus standards,and alsohave the opportunity tosupport … printers etc. Perform 2ndline ICT asset management, including the configuration, build, deployment, and maintenance of end-user devices such as laptops and smartphones. Apply ITIL, ISO 9001, ISO 27001, ISO 42001, and Cyber Essentials Plus best practices,includingsupport for scheduled audits andthe resolution of findings. Support the delivery of larger ...