76 to 100 of 120 ITIL Jobs in the North of England

services in line with agreed service levels. Support continuous service improvement, embedding customer care and service excellence as core values. Follow IT service management (ITIL) processes, ensuring consistency, accurate documentation, and effective use of service management tools. Collaborate with colleagues to identify, investigate, and resolve system and service issues, including ...

relationships. Ability to analyse complex problems, define appropriate solutions and manage them through to delivery. Experience providing guidance to stakeholders, including senior colleagues. Desirable: ITIL Foundation qualification Project Management qualification What you'll get in return You'll join a supportive, collaborative and inclusive community with a hybrid working ...

technology creates value. • Experience applying business change management to reduce risk and ensure success. Preferred • Project management certification (Prince2, PMP, MSP). • ITIL Service Transition or equivalent certification. • Automotive or manufacturing industry experience (a plus). ...

including ASA and Firepower. Familiarity with network management tools such as Cisco DCNM and DNAC is also valuable. Cisco certifications and experience working within ITIL-aligned change management processes would be beneficial. You will be required to undertake security checks to be eligible to work on site for this role ...

relationships. Ability to analyse complex problems, define appropriate solutions and manage them through to delivery. Experience providing guidance to stakeholders, including senior colleagues. Desirable: ITIL Foundation qualification Project Management qualification What you'll get in return You'll join a supportive, collaborative and inclusive community with a hybrid working ...

design and operation AWS Certified DevOps Engineer Professional (or above) required 7+ years of professional software development experience Experience working in agile delivery teams ITIL certification desirable Key Technologies Java/Spring Boot/AWS/AngularJS/Jenkins/Cloud/Formation/Docker/Cypress Karate/Gherkin ...

requirements into commercial solutions A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme ...

requirements into commercial solutions A strong sense of ownership and the ability to work independently in a fast-paced, multi-country environment Understanding of ITIL practices and project management frameworks; experience in platform configuration and user training Benefits Competitive salary Discretionary bonus 25 days holiday plus bank holidays Pension scheme ...

within a team Strong documentation and communication skills Desirable: Experience with security monitoring and incident response Exposure to vulnerability management and patching Familiarity with ITIL principles and ITSM tools Experience supporting telephony, print, or mobile device environments Interest in automation, scripting, or service improvement initiatives Relevant certifications (Microsoft, ITIL, etc. ...

going professional development in the area of work and ability to demonstrate how this has been applied in the workplace. Service Management qualification, ideally ITIL SCCN experience is desirable but not essential Relevant experience in a similar environment/industry, preferably within an educational establishment. Technical knowledge suitable to provide ...

Business and Technology stakeholders • Experience in a Major Incident Management role • Strong technical background with the ability to understand complex systems and troubleshoot issues • ITIL Certification • Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time Skills/Behaviours ...

AngularJS, Jenkins, CloudFormation, Groovy, Typescript, Karate, Gherkin, Cypress, Docker, GitLab, Maven, CI/CD, secure coding. Certification: AWS DevOps Engineer Professional (or above) required; ITIL is desirable. Responsibilities: Build and maintain secure, high-quality code. Design and develop AWS-based solutions. Work with CI/CD pipelines and modern tooling. ...

handling and processing requests for support, resolving issues first-hand where possible and coordinating resolution with appropriate teams and suppliers in line with the ITIL standards. Main Responsibilities As the primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using … rota basis, so some support may be required outside of normal business hours. The ideal candidate will ideally have the below skills and experience: ITIL Service Management knowledge Proven experience of working in a customer facing 1st and 2nd line support role. Proven experience of solving technical problems ...

staff groups. oInfluencing the application of IT to working practices oExperience of managing small projects Desirable Understanding of NHS IT environment and knowledge of ITIL (IT Information Library) IT Knowledge Essential Presentation of technical functionality to a non-technical audience Identification of problems and solutions Communicate at all levels Ability ...

Qualifications • Bachelor’s degree in computer science, Information Technology or a related discipline preferred. • 8-12 years of relevant work experience. • Good understanding of ITIL processes and procedures. • Strong overall technical leadership skills. If you are interested in this position and would like to learn more, please send through your ...

limited to): Pulling together all aspects of service delivery to achieve targets and KPIs Ensuring that Service Levels are achieved and appropriate Driving ITIL good practice and owning the Service Operations policies & processes Continuous Service Improvement through Problem & CSI processes Quality of data through asset & configuration management Running ...

skilled in producing high quality functional specifications within cross-functional teams to build and test developments You will have gained knowledge of key ITIL processes and experience with SAP Fiori applications in Quality Management The SAP ERP CC Team: The team includes SAP functional support and subject matter experts ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape the Service ...

28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? xxuwjjq We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely t... ...

28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. Are you passionate about Service Management, particularly ITIL Service Design? xxuwjjq We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely t... ...

plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you passionate about Service Management, particularly ITIL Service Design? xxuwjjq We're hiring an IT Service Design Manager. Based within IT Operations, our Service Operations Design and Transition teams work closely together to shape ...

Responsibility for identifying Process Enhancement opportunities, prepare solution, estimation, get customer sign-off and execution of the projects. Key Skills/Knowledge Must be ITIL certified or demonstrate strong knowledge - Essential. Responsible to meet Process SLAs and KPIs – Essential. Possess excellent soft skills, verbal and written communication skills – Essential. Ability … Experience of working within a busy first level service desk environment in Incident and Problem management role Very good understanding and awareness of the ITIL Incident management process and procedures Sound technical knowledge across the ITSM tools, applications including MS Office, Teams, etc., Decision maker with an operational viewpoint Available ...

Proven experience in Incident Management or Major Incident Management Demonstrable experience leading incidents end-to-end, coordinating technical teams under pressure Strong understanding of ITIL frameworks (Incident, Problem, Change) Excellent communication and stakeholder management skills, with the ability to engage at senior levels Confident working with clients and senior internal … firewalls, etc.) Highly organised with the ability to manage multiple priorities simultaneously A customer-first mindset with a commitment to service excellence Desirable: ITIL Foundation (ITIL v4 preferred) or equivalent Experience in a 24/7 or on-call environment Exposure to automation or AI-driven incident tools Experience within ...

cloud platforms such as Azure alongside hybrid infrastructure environments supporting mission-critical applications. Expertise in managing IT operations using recognised frameworks such as ITIL ensuring high availability and responsive support services. Strong understanding of cybersecurity principles including risk management and experience maintaining relevant certifications such as ISO27001. Ability to lead … enhance business performance. Desirable: Experience working within geographically dispersed organisations or sectors with unique operational drivers; relevant degree Computer Science, IT, Software Engineering, Cybersecurity; ITIL 4 certification; additional technical accreditations in cloud or information security. What sets this company apart: This organisation stands out for its unwavering commitment to safety ...

close eye on application performance and capacity management to guarantee availability. Application Enhancements: Collaborate with IT development teams to implement technical enhancements following ITIL practices. Change Management: Work with third parties to approve and coordinate changes to applications, integrating them seamlessly with existing systems. Lifecycle Improvement: Continuously improve applications throughout … great attention to detail. Strong influencing, negotiation, communication, and interpersonal skills. Your Qualifications: Degree educated or equivalent experience in a relevant technical field. Desirable ITIL Foundation certification is a plus. Familiarity with core applications like SuccessFactors, SAP, and Salesforce is advantageous. Why Join Us? At our client's organization ...