101 to 118 of 118 Service Delivery Jobs in the North of England

Tier 1 Engineer to join our dynamic team located in our Bolton office. Your role will encompass a range of first-line services, including initial customer contact and ongoing service management through to closure. You will utilise Intercity and third-party systems and processes to execute your role effectively. Above all, you will provide a customer-sensitive and responsive … service while adopting a systematic, disciplined, and analytical approach to handling faults and service requests. Maintaining customer confidence through a friendly presence and helpful attitude is paramount. Key Responsibilities as aNOC Tier 1 Engineer: Customer Support:Provide first contact telephone and email reception in support of ISOC delivered services. Service Management:Follow agreed triage, incident, and service request procedures in accordance with prescribed standards and service levels. System Utilisation:Utilise and manage Intercity ticketing system and other third-party systems to fulfil service requirements. Independent Work:Work without continuous supervision and provide professional support services to Intercity customers. Reporting:Assist in preparing internal and/or customer-facing reports. Information Gathering:Use the internet More ❯

involve preparing sales reports, identifying new business opportunities among existing clients, and addressing queries or issues as they arise. You will liaise with cross-functional teams to ensure seamless service delivery, attend regular client visits across the UK, and consistently strive to enhance the overall customer experience. In addition, you will play a key role in delivering improved More ❯

ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times. We are now looking to recruit an Area Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting More ❯

and technologies. Working closely with teams in clinical, administrative, and support services, you will help ensure staff can navigate and maximise essential systems effectively driving digital inclusion and enhancing service delivery. This is a highly interactive, people-focused position that blends training delivery, coaching, and user engagement. You will be instrumental in fostering a culture of digital empowerment … Build digital skills and confidence across all staff groups, ensuring inclusivity and accessibility. Design and produce learner-friendly training resources such as guides, videos, and infographics. Support the creation, delivery, and evaluation of non-clinical learning programmes aligned with best practice and adult learning principles. Conduct training needs analyses and contribute to the scheduling and coordination of learning interventions. … network of internal Digital Champions to promote peer-led learning. Contribute to KPI achievement, reporting, quality assurance, and continuous improvement initiatives. Participate in relevant projects and identify opportunities for service and process enhancements. Commit to ongoing personal and professional development. Please see the attached job description for a full list of job responsibilities. About us About the Company We More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

Service Desk Team Lead | Liverpool (Onsite, 5 days a week) | £250-£350 p/day (IIR35) | 3-6 month contract We're working with a leading legal sector client who is looking for a Service Desk Lead to join their IT team on an interim basis. This is a 3-6 month contract inside IR35 , covering while the … client hires permanently. There is a strong chance this role could transition into a permanent position after the contract. As Service Desk Team Lead, you'll manage a small team providing 1st and 2nd Line IT support across the firm. You'll be responsible for daily operations, driving SLA performance, and remain hands-on with support when required. Rate … 320p/day (IIR35) Duration: 3-6 months Based: Liverpool (5 days per week) Key Responsibilities: Lead and mentor a team of Service Desk Analysts. Oversee ticket queues and ensure SLAs are consistently met. Provide hands-on 1st/2nd line support (Windows, O365, AD, hardware, applications). Escalate issues and ensure timely resolution. Track and report on KPIs More ❯

stakeholder engagement, with the ability to influence and motivate cross-functional teams. Proficient in project management methodologies and tools, with a strong understanding of risk management, governance, and digital service improvement. Confident using Office 365 tools including SharePoint, Power Automate, and Power BI. Passionate about inclusive technology and continuous learning, with a proactive and collaborative mindset. Essential criteria include … across sites Desirable qualifications and experience: ITIL or Six Sigma certification. Experience in digital product coaching, UX research, or business analysis. Familiarity with AI technologies and their application in service delivery. What you'll get in return A chance to lead a high-profile digital project with real social impact. Supportive and forward-thinking team culture. Opportunities for professional More ❯

Technical Service Interface Manager West Yorkshire - Halifax £55,000 Brief Technical Service Interface Manager needed for a large facilities management organisation based in Leeds who are looking to employ an experienced and well-rounded individual that takes pride in their work with an in-depth knowledge of undertaking AP/CP Duties in support of the Reconfiguration/… liaising with Authorising Engineers to ensure the design works are compliant with HTM/HBN's and managing and coordinating directly employed and subcontractor resources in respect to the delivery of planned New Build/Reconfiguration works. The successful candidate must have a relevant degree in Construction, Technical or Project Management in the relevant areas and have a keen … interest in Technical Service interfacing. If you have experience working in a hospital setting that would be a plus! Benefits Salary: £55,000 per annum 24 days increasing to 25 days after 2 years days annual leave (+ public holidays) Life Cover equivalent to 1.5 times annual salary Employee discount shopping schemes on major brands and retailers Gym membership More ❯

ensure data is a recognised as a strategic asset and redefining how we use our data. To enable this, weve launched a new operating model for Business Intelligence. Our service is built on the principles of Enabling Barnsley-encouraging innovation, empowering services to self-serve, and allowing our BI experts to focus on high-impact work that delivers tangible … working on strategic and operational performance management, identifying where performance insights can inform business decisions, and drive improvement. Working with teams of data developers and analysts to support the delivery of Business Intelligence solutions to provide customers with timely and robust data analysis and insight. Assist in the completion of statutory and the provision of data sets from multiple … Substantial experience of undertaking analysis and interpreting data to provide identify and produce key findings Experience of identifying, analysing and interpreting trends and patterns in data to inform future service delivery. You possess excellent communication and story telling skills, and able to tailor messages and deliver these to diverse audiences Experience of developing and maintaining relationships, with strong interpersonal More ❯

Specialist to join their team on a permanent basis. This role requires a proactive individual who excels in providing exceptional IT support across multiple channels, ensuring efficient and effective service delivery. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring a high level of customer service. Build, configure, and deploy PCs, desk phones, and mobile phones … to IT support. Adopt a flexible approach to IT support coverage, including remote site visits. Engage in self-study and attend courses related to technical and personal development. Raise service shortcomings or propose changes to improve IT services to the team leader. Undertake ad-hoc site visits to provide onsite support when required. Perform other ad-hoc duties as More ❯

role As the IT Contracts Officer, you'll play a key role in supporting the Governance and Compliance Manager in embedding effective governance procedures across the organisation's Digital service area. You'll work closely with IT, Legal, Procurement, and Finance teams to manage the full lifecycle of IT service contracts-including software licencing, financial planning, and compliance.You … ll also lead monthly contract review meetings, oversee third-party contract records, and ensure that licencing and service agreements are optimised and compliant. Your work will directly support senior managers in making informed decisions and maintaining high standards of service delivery.You will promote best governance practices, ensuring compliance with procurement legislation, and identify risks related to IT contracts. More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

Manager - Managed IT & Telecom Services Location: Wilmslow, Manchester (Office-Based) Salary: £30,000-£40,000 base + Quarterly Bonus Structure Hours: Full-Time Our client is a leading Managed Service Provider, specialising in IT solutions and telecommunications for businesses of all sizes. With a strong reputation for delivering excellent customer service and innovative solutions, they are now looking … satisfaction and engagement. Build and maintain strong, ongoing relationships with existing clients through proactive communication and account reviews. Upsell and cross-sell a range of IT, telecom, and managed service solutions based on client needs. Identify opportunities for increasing account value and improving service delivery. Attend client site visits as needed to build rapport, assess needs, and strengthen More ❯

Job Purpose To provide an Integrated Information Technology based Operational Support Service with visible presence within Merseyside relating to road traffic enforcement activity thereby supporting the force in delivering the Safer Roads Agenda; being responsible for the capture, validation and processing of offences captured by static and mobile speed cameras. Knowledge and Experience Essential successful completion of a Home … organisation. Computer Skills To Operate PENTIP, PNC, NICHE RMS, EVIEW, ELVIS, OSHENS, QAS (not exhaustive) and other relevant IT Systems, Microsoft products including Outlook and force intranet to enable service delivery. Organisational Skills to be able to plan and prioritise work effectively due to fluctuation of workloads. Must be physically able to lift cameras and associated equipment and complete More ❯

is representing a fast-growing and socially responsible organisation with a strong reputation in the NHS and wider public sector, investing heavily in innovative digital platforms and data-driven service delivery. Its culture is collaborative, inclusive and ambitious, underpinned by values of being Human, Innovative, Responsive and Expert. This is an opportunity to help shape how critical services are … ICS). Local authorities and social care providers . Central government departments and agencies : Ministry of Justice (courts, prisons, probation), Home Office, Immigration Enforcement & Border Force, HM Prisons & Probation Service, Department for Work & Pensions, Department of Health & Social Care, police forces and blue-light services. Other publicly funded organisations and arm's-length bodies . Consultative Solutions & Products Selling … public sector solutions) to meet diverse and evolving needs. Framework & Pre-Tender Influence - Build early engagement and competitive advantage around key frameworks and routes to market, including Crown Commercial Service (CCS), NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe, ESPO and other local authority frameworks. Complex Solution Design - Shape bespoke propositions, working with internal teams to align operational delivery More ❯

is representing a fast-growing and socially responsible organisation with a strong reputation in the NHS and wider public sector, investing heavily in innovative digital platforms and data-driven service delivery. Its culture is collaborative, inclusive and ambitious, underpinned by values of being Human, Innovative, Responsive and Expert. This is an opportunity to help shape how critical services are … ICS). Local authorities and social care providers . Central government departments and agencies : Ministry of Justice (courts, prisons, probation), Home Office, Immigration Enforcement & Border Force, HM Prisons & Probation Service, Department for Work & Pensions, Department of Health & Social Care, police forces and blue-light services. Other publicly funded organisations and arm's-length bodies . Consultative Solutions & Products Selling … public sector solutions) to meet diverse and evolving needs. Framework & Pre-Tender Influence - Build early engagement and competitive advantage around key frameworks and routes to market, including Crown Commercial Service (CCS), NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe, ESPO and other local authority frameworks. Complex Solution Design - Shape bespoke propositions, working with internal teams to align operational delivery More ❯

Diagnose, repair, and implement fixes for AV systems in line with high-quality standards. Accurately record project details and updates. Suggest improvements in products, techniques, and processes to enhance service delivery. Maintain professional communication with customers, addressing issues knowledgeably and courteously. Collaborate with project managers and report to the operations team. Key Skills and Requirements: Strong technical knowledge and … an employment business for this vacancy. We thank all applicants who respond, but only those shortlisted will be contacted. Keywords: AV Installation Engineer/Audio Visual Engineer/Field Service Engineer/Digital Signage Engineer/LED Display Technician/Video Wall Installer/Electrical Installation Engineer/Multimedia Systems Engineer/IT/Network Cabling Engineer/Technical More ❯