101 to 125 of 140 Service Delivery Jobs in the North of England

Assist with reader integrations and system configurations Offer guidance on security systems and alarm technologies (experience here is a big plus) Work with global teams to ensure first-class service delivery What You’ll Need Solid experience in a technical support or IT/networking role Strong understanding of IP networking, connectivity, and related protocols Hands-on experience More ❯

us, we'd love to hear from you. About the Role As our Director of Digital Transformation, you will lead the development and implementation of digital strategies that enhance service delivery, compliance, and staff capability across the Trust. You'll also design and deliver impactful training programmes and support the development of inclusive, high quality educational resources. In More ❯

driven person Desirable skills: Experience with ASR or captioning tools Knowledge of accessibility standards (e.g. WCAG) Exposure to cloud platforms (e.g. AWS, Azure) Experience in client-facing roles or service delivery Entry requirements: Acceptable qualifications include any of: Two A-levels in one or more similar subject plus B in A-Level maths. Two A-levels in one More ❯

day administration for estates, maintenance, and facilities projects. Maintain accurate records, schedules, and documentation, including basic document control tasks. Liaise with contractors, suppliers, and internal teams to ensure smooth service delivery. Support compliance with health & safety and statutory requirements. Skills & Experience Strong organisational and communication skills with keen attention to detail. Competence with MS Office and database systems. Experience More ❯

practice queries when necessary Act as one of two main points of contact within the office for clients, keeping them informed of progress in relation to all aspects of service delivery and maintaining regular contact with them Review work completed by junior team members and resolving all issues Ability to multi-task and complete assignments within time constraints … and set deadlines Working and liaising with colleagues in other offices/departments as necessary to provide high quality client service Knowledgeable of the firm's services and able to cross-sell those services into the client base Profile ACCA/ACA qualified or equivalent with at least 5 years of post-qualification experience. Have proven experience of working More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs, building long-term strategic partnerships through technical excellence and agile … delivery. They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales Style : Consultative More ❯

Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in … taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director … Network Manager, and support engineers, you'll ensure efficient service delivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please More ❯

Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in … taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director … Network Manager, and support engineers, you'll ensure efficient service delivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please More ❯

We're Hiring: Customer Service Team Leader (Contact Centre Operations) Location: South Tyneside Salary: £30,000 Contract Type: Permanent Start Date: ASAP Are you a dynamic and people-focused leader with a passion for delivering exceptional customer service? Our client, a forward-thinking organisation in the IT services sector, is seeking a Customer Service Team Leader to … lead a high-performing team and drive client satisfaction. About the Role As Customer Service Team Leader, you’ll be responsible for managing a team of customer service advisors, ensuring smooth ticket flow, and maintaining high standards of client engagement. You’ll coach, mentor, and inspire your team to deliver outstanding service while continuously improving processes and … performance. Key Responsibilities Lead and develop a customer service team to exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous improvement and contribute to strategic planning. Essential More ❯

site technical support across a variety of client environments. You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery. If you’re an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit. Key Responsibilities Provide on-site … remote support for desktops, servers, networking equipment, and cloud environments. Carry out hardware and software installations, upgrades, and configurations to meet client needs. Diagnose and resolve technical incidents and service requests escalated from the service desk. Maintain accurate records of service activities, assets, and technical documentation. Work closely with internal teams and service managers to ensure … and preventative maintenance. Support the onboarding of new clients and assist in infrastructure transition projects. Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement. Skills & Experience Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment . Strong knowledge of Windows (and ideally some Linux More ❯

Jira & Confluence Application Support Manchester - 5 days office based £50k pa A successful payments technology company are recruiting a Jira and Confluence Application Specialist to join a growing IT Service Delivery team in the UK. As the Jira & Confluence Applications Support Analyst you will be responsible for supporting corporate applications, analysing current application usage and identifying inefficiencies as More ❯

Key Responsibilities Manage and grow a portfolio of client accounts Build strong relationships with key stakeholders to understand business objectives Collaborate with internal teams to ensure successful onboarding and service delivery Support marketing and sales initiatives to enhance client engagement Contribute to client satisfaction and long-term retention What We Offer Clear progression path to Enterprise Sales Director More ❯

in logistics and haulage. Develop strong client relationships and deliver tailored solutions. Manage the full sales cycle from prospecting to closing deals. Work closely with operations to ensure smooth service delivery. What We re Looking For: Experience in logistics or transport sales is essential. General Haulage experience preferred , but we also welcome candidates from other logistics backgrounds. Proven ability More ❯

holder will advise the Board, represent the organisation nationally, and inspire the Digital and Performance teams to deliver innovation and excellence. At all times, Cumbria Health will deliver a service that is in line with our values: Clinically Focussed : Everything every one of us does is for the patient Responsive : We listen and we respond quickly in a patient … focussed way One Team : We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts High Standards : We provide skilled professionals working to the highest standards who are passionate about improving patient care Growth & Sustainability : With our strong roots we will continue to thrive and … Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work More ❯

PURPOSE: Reporting to the Governance and Support Lead Business Support and Hierarchy the post holder will be part of the Governance & Support team responsible for ensuring the effective operational delivery of the Unit4 system on behalf of Cheshire East and Cheshire West and Chester councils. The post holder will support all users providing training and technical advice across all … Unit4 and FP&A processes ensuring the delivery of a customer focussed service working effectively with the Council's Shared Service arrangements delivering excellent outcomes for users and achieving excellence in service provision. Principal responsibilities Under the guidance of the Governance & Support Lead Business Support and Hierarchy the post holder will be responsible for maintaining the … appropriate training documents and user guidance is up to date. The postholder will respond to queries from users through the Governance and Support Helpdesk providing solutions to low level service requests and incidents escalating complex issues where appropriate. Acting as a point of contact for change champions, and system users the post holder will ensure that the Governance & Support More ❯

autonomy to ensure the successful transition from legacy systems to new digital services. This role is part of a fast-paced, iterative programme to build a user-centred digital service and achieve a successful transition from current systems (IRAS, HARP and TOPS). The programme will: connect processes for health and social care research in the UK; make the … plan, approve, set up, manage and complete research. This post is designed specifically to support and deliver the business change activity required to enable implementation of the new digital service What you'll do We're after someone who knows how to land change in the real world -- in messy, multi-agency, complex settings. You'll bring: A collaborative … Leads and the Chief Business Transformation Officer to review stakeholder impacts through agile development and provide data for readiness assessments. Engage and advise internal/external stakeholders on upcoming service, system and process changes, supporting effective planning and adoption. Work with the Communications & Engagement Manager to maintain the business change communications plan, drafting targeted content. Contribute to the development More ❯

autonomy to ensure the successful transition from legacy systems to new digital services. This role is part of a fast-paced, iterative programme to build a user-centred digital service and achieve a successful transition from current systems (IRAS, HARP and TOPS). The programme will: connect processes for health and social care research in the UK; make the … plan, approve, set up, manage and complete research. This post is designed specifically to support and deliver the business change activity required to enable implementation of the new digital service What you'll do We're after someone who knows how to land change in the real world -- in messy, multi-agency, complex settings. You'll bring: A collaborative … Leads and the Chief Business Transformation Officer to review stakeholder impacts through agile development and provide data for readiness assessments. Engage and advise internal/external stakeholders on upcoming service, system and process changes, supporting effective planning and adoption. Work with the Communications & Engagement Manager to maintain the business change communications plan, drafting targeted content. Contribute to the development More ❯

Operations team across the UK and Europe - a critical function ensuring our technology estate remains reliable, secure, and aligned with our business goals. You’ll oversee the design and delivery of enterprise IT solutions, manage hybrid datacentre and multicloud environments, and provide expert guidance for complex technical incidents, all while leading a team of 11 talented professionals. This role … continuous improvement across our IT landscape. 🏡 Your day-to-day responsibilities Lead and inspire a team of 11 Technical Operations professionals across the UK and Europe. Oversee the design, delivery, and performance of enterprise IT solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (AWS/AZURE … Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive hands More ❯

activities between legacy and new RMS platforms. Monitor and control requests for new work, ensuring adherence to quality standards and timely delivery. Maintain and promote high standards of customer service within the IT function. Ensure compliance with incident, problem, and change management procedures, while seeking opportunities to streamline service delivery. Build and maintain strong working relationships with key … IT security remediation actions to support the Governance and Information Risk Return (GIRR) for national IT systems. Identify, assess, and document risks and issues in collaboration with the Solutions Delivery management team. Provide guidance on business continuity arrangements within the Solution Delivery area. Deputise for the line manager as required. Contribute to effective budget management, ensuring oversight of … work collaboratively in a hybrid environment and manage multiple priorities. Strong analytical and problem-solving skills with excellent attention to detail. Excellent communication and stakeholder engagement skills. Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software, and … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

Engineer to bolster a small, hardworking IT support team in a large well known retail business. This is a brand-new role , created to strengthen the department and improve service delivery. If you're passionate about IT, customer service, and problem-solving, this could be the perfect opportunity for you! Why Join? Fast Progression – Hands-on training, real … with Windows, iPhones, Active Directory, MDM, Azure AD, Exchange, and hybrid domains Be the Face of IT – First point of contact for users, troubleshooting issues, and delivering excellent customer service What You'll Be Doing: ✅ Providing first-line technical support to internal users across the business ✅ Diagnosing & troubleshooting IT issues via phone, email, and ticketing system (handling … the infrastructure team on projects and learning as you go What We’re Looking For: IT Support Experience – Ideally 1st Line, but 2nd Line knowledge is a bonus Customer Service Focus – If you’re great with people, we’ll help you with the tech! Tech Enthusiast – Logical problem solver, loves troubleshooting, and enjoys learning Knowledge of Active Directory, Azure More ❯

future of credit and financial services in the UK. You’ll work closely with internal teams to coordinate data appends, ensure quality, and drive process improvements that enhance our service delivery. Alongside, you’ll study for the Level 5 Data Engineer Apprenticeship. Responsibilities: Manage batch appends through the end-to-end cycle, including file appraisal and feedback, processing, quality … control and delivery Collaborate with Client Management and Analytics teams to deliver customer value Work closely with teams in other geographical regions Prioritise effectively to meet client SLAs and business objectives Leverage engineering capabilities to champion transformative improvements to batch processes Use collaborative tools and agile techniques to manage technical process improvements Enhance skills in version control tools to … and efficient team collaboration Desirable skills & experience: Strong organisational skills Excellent communication skills—both written and verbal High attention to detail and ability to troubleshoot issues effectively Passion for service excellence and continuous improvement Ability to prioritise workload based on client contracts Basic Microsoft Excel, SQL, and PowerPoint Experience using R or Python Experience as a Data Analyst Experience More ❯

the technical expert everyone relies on. No firefighting. Just proper, interesting work. abtec is looking for a Level 3 Senior Engineer who'll be the technical backbone of our service delivery. Not the person fixing printer issues (we have great people for that). The person who solves the complex stuff, designs the solutions, and makes everyone else better. … Proper enterprise-level kit, not basic SMB stuff. The work: Final escalation for complex technical issues Solution architecture for infrastructure projects Technical pre-sales and design work Leading project delivery Mentoring junior engineers Making our technical standards even better Tech you'll be working with: Azure Architecture, VMware, NetApp and SAN storage, Microsoft 365/Azure stack, Sophos, JAMF … right technical depth. What we offer: Salary - £40k-£50k (depends on where you are experience-wise) Private medical (BUPA) - pre-existing conditions covered, family add-on available Death in service - 2 x salary Holidays - 21 days + bank holidays + birthday off + 1 day per year up to 25 All certifications paid - exams, training, study time in your More ❯

Identity and Access Management (IAM) portfolio. IAM enables secure, reliable, and convenient access to patient data for over one million health and social care professionals via the Care Identity Service, overseeing essential national authentication platforms. Our team supports products and services aimed at simplifying and securing authentication, identity verification, and access management for staff. As Senior Project Manager, you … ll be a vital member of our agile delivery team, leading the NHS National Single Sign-On programme and providing maternity cover. You'll drive project delivery, engage stakeholders, and oversee business adoption, ensuring strong support across the full delivery lifecycle. The evolving nature of our programmes means you'll have the flexibility to lead priority projects … needed, contributing to transformation and delivering value for money in planning, commissioning, and service. This role is designed to develop both technical expertise and subject matter knowledge for robust service delivery. Main duties of the job The Senior Project Manager you will: Identify, clarify, measure, track, and ensure ownership of all project benefits. Adapt readily and provide support for More ❯

services across the North NHS region by providing technical, applications, and IT support to laboratory systems. It is ideal for experienced field engineers with strong electro-mechanical and diagnostic service backgrounds who are committed to maintaining high equipment uptime and ensuring reliable patient testing operations. Key Responsibilities Provide frontline service and support for analytical laboratory systems across multiple … Deliver applications and software support to laboratory users. Conduct technical and operational training for laboratory staff as needed. Collaborate with internal teams and hospital personnel to maintain high-quality service standards. Required Qualifications and Skills Degree or HNC/HND in Electrical or Mechanical Engineering (or equivalent demonstrable experience). Strong background in electro-mechanical field service or … expertise in maintaining and supporting diagnostic or laboratory systems. You’ll thrive in hospital settings, demonstrate strong communication and technical acumen, and maintain composure under pressure while ensuring seamless service delivery. Not suitable for: Candidates without relevant field service or diagnostic experience, or those from unrelated sectors (e.g., HVAC, general manufacturing maintenance) lacking laboratory system exposure. More ❯