76 to 100 of 233 Service Delivery Jobs in the North of England

Hamilton Barnes Associates Limited is seeking a Service Delivery Specialist to manage a portfolio of 15-20 CCaaS accounts, focusing on the NICE-CX1 platform. This client-facing role emphasizes building strong stakeholder relationships and proactive service delivery. The role involves coordinating with technical and operational teams ...

that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play a key role in shaping the company's growth strategy and ensuring sales targets are consistently achieved. … accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract value. Ensure customers receive exceptional service and strategic account planning. Commercial Management Monitor sales metrics, pipeline health, conversion rates, and team performance. Support complex negotiations and contract discussions. Work alongside technical ...

TransUnion's Job Applicant Privacy Notice Team Overview The IT Operations Manager leads the delivery, operation and continuous improvement of enterprise infrastructure services across data centre and cloud environments. The team is responsible for maintaining secure, scalable and resilient platforms, enabling effective 24/7 operations and developing …/7 operation of data centre and Microsoft Azure infrastructure, including Nutanix, Windows, Linux, storage, virtualisation and related technologies. Provide Infrastructure as a Service and Platform as a Service capabilities to delivery and operational teams, ensuring reliable, repeatable and responsive technology services. Embed DevOps and Infrastructure ...

business outcomes. Building, developing and inspiring high-performing technology teams, creating a customer-focused culture that supports growth, innovation and operational excellence. Overseeing the delivery of technology services, service transitions and operational change programmes, ensuring commitments are achieved across budget, quality, risk and performance measures. Managing commercial performance … including budgeting, forecasting, cost optimisation, contract performance and contribution to business growth objectives. Ensuring effective governance, service management, risk, security, compliance and operational controls are embedded across technology services. Building trusted relationships with clients, suppliers and strategic partners, driving continual service improvement and resolving complex operational challenges. What ...

Full-time | Permanent Baildon, West Yorkshire £45,000 - £55,000 + benefits IT Manager job in Baildon - leading IT strategy, infrastructure, cyber security and service delivery for an established construction business, supporting both office and site-based teams. The Role An established contractor is looking for an experienced … suppliers and assets , providing user support and identifying opportunities to improve technology and systems across the business. Key Responsibilities Lead IT strategy, infrastructure and service delivery across the business Manage cyber security, data protection and business continuity Oversee IT systems, software licences, hardware and technology platforms Manage relationships ...

recruiting for a Senior Delivery Manager to lead our agile 'teams of teams', driving strategic alignment and the seamless flow of value across mission-critical business and technical change. Every change we deliver is ultimately for our customers. We’re delivering new experiences centred around their needs, ensuring faster … real challenges as we build the tools that get things done for our members - quicker than you imagine. You will be joining the Change Delivery Team, consisting of 2 Senior Enterprise Change Managers, 3 Senior Delivery Leads, 5 Senior Delivery Managers, 1 Senior Change Optimisation Manager ...

Computacenter is seeking a Delivery Lead to head delivery for a major account, coordinating run and change services and leading a team across internal and partner resources. You will ensure governance, service levels and financial targets are met while driving value for the customer and organisation. … will work in a client-facing environment, with responsibilities spanning relationship management, contract governance, and cross-functional collaboration within the Delivery Leadership team. #J-18808-Ljbffr ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Lead Service Manager Manager role, which … Agile-delivery-first position operating under a LSM title. The role holder is responsible for delivering strategic outcomes utilising the DevSecOps capability within Infrastructure & Platforms. With a strong commercial and financial acumen, the Lead Service Manager also is responsible managing the full cycle of all new deliveries ...

deliver the Workplace portfolio strategy, roadmap and lifecycle plans. Drive the development and continuous improvement of Workplace products and services. Develop scalable, standardised service offerings that deliver customer value and commercial success. Own service packaging, pricing and commercial propositions. Manage the strategic relationship with Claranet Portugal, ensuring alignment … across service delivery, capability development and portfolio objectives. Identify opportunities to increase adoption of Workplace services and adjacent Claranet solutions. Monitor customer feedback, market trends and portfolio performance to drive innovation and growth. Collaborate with Sales, Customer Success, Delivery and Managed Services teams to support customer success ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … driving operational transformation through the adoption of AI, automation, data, and integration capabilities. This role serves as the global advocate for AI-enabled delivery, leading the strategy, execution, and cultural adoption of automation and data-led decision-making across PSG. Success in this role is defined by accelerating delivery ...

partnering with a leading professional services organisation to recruit an IT Analyst for their Manchester based IT Service team. This is an excellent opportunity for someone with experience in hands-on IT support who enjoys providing exceptional customer service and wants to broaden their technical skills across … contact for employees across the business, delivering high quality technical support both remotely and face-to-face. Working as part of a collaborative IT Service team, you'll troubleshoot and resolve technical issues while ensuring excellent service delivery and user satisfaction. Key responsibilities include: Providing ...

managing, co-ordinating and developing case management systems and business applications; facilitating the implementation, development and support, of these systems to help improve service delivery. Do you enjoy turning business challenges into smart digital solutions? As a Systems Development Analyst , you'll be at the heart of improving … systems and applications that support vital council services. You'll work with colleagues across a range of service areas to understand their needs, enhance business processes and deliver technology solutions that make a real difference. This is an exciting opportunity for someone who combines strong technical expertise with excellent ...

summary Acting as the service owner for RIS, PACS and associated imaging systems, ensuring day-to-day operational performance and system availability. Managing system upgrades, releases, patches and configuration changes to maintain stable and effective imaging services. Monitoring service performance against agreed SLAs and KPIs, identifying opportunities … improvement and optimisation. Leading supplier relationships, service reviews and contract management activities to ensure delivery against agreed service standards. Overseeing clinical systems governance, change control processes, clinical safety assurance and regulatory compliance requirements. Leading the investigation and resolution of major incidents, undertaking root cause analysis and implementing ...

deliver measurable outcomes. The successful candidate will lead product discovery, translate user needs and business objectives into actionable product priorities, and drive iterative delivery through evidence-based decision-making. You will work closely with stakeholders, researchers, designers, engineers, and delivery teams to ensure digital solutions meet user needs … Work closely with user researchers, designers, and stakeholders to gather insights and inform product decisions. Translate strategic objectives into clear product priorities and actionable delivery plans. Define product goals, success measures, and key performance indicators (KPIs). Identify opportunities to improve existing digital services and deliver measurable value. Product ...

contribution in a challenging and rewarding environment. The Head of Infrastructure/Senior Infrastructure Manager will be responsible for the following: Own the operational delivery of Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead … service management, incident resolution and problem management Drive delivery of infrastructure programmes and projects Support technology transformation initiatives and roadmap delivery Manage suppliers and service partners against agreed SLAs Act as the senior escalation point for major incidents Work closely with Architecture, Engineering, Security and Service ...

organisation's information systems and IT infrastructure. The role leads the IT team, ensuring high-quality technical support, secure operations, and the effective delivery of technology services that support business objectives. You will manage the IT team, including the IT Lead Administrator, a Front of House IT Support apprentice … third-party support; providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. Key Responsibilities Leadership and Team Management Lead, manage and develop the IT team. Set objectives, monitor performance, conduct regular reviews and annual appraisals. Allocate work and prioritise support requests. Provide coaching ...

Analyst levels, aligned to increasing responsibility, technical capability and reward. The Role As a Technical Analyst, you will play a key role in the delivery and support of infrastructure hardware, software applications and digital services. You will work across a broad technology landscape, helping to ensure systems remain secure … Storage solutions Network infrastructure Physical infrastructure environments Commercial off-the-shelf (COTS) applications Open-source technologies Cloud-based platforms and services Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software as a Service (SaaS) You will contribute to the full lifecycle of service delivery ...

judgement to know when to configure, when to customise, and when to challenge the requirement. Because the platform delivers a live managed service to external customers, the post holder works directly with customers and service stakeholders on requirements, technical escalations and service impact, and is accountable … solutions that hold up under contractual service commitments. As the technical lead within the development team, the post holder sets the technical standard, owns code review and architectural direction, and mentors and develops the wider team. Key Responsibilities Technical Leadership: Act as the technical authority for the platform ...

Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems. Combining deep domainexpertisewith end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology. Top-tier Oracle … Awards 2026 (4 Gold, 5 Silver, 4 Bronze) Certified Great Place to Work Recognised as a leader in AI & digital transformation consulting with global delivery footprint With 3,800+ people and revenues exceeding €347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Support Engineer/Service Desk Analyst Bring practical workplace IT support experience and a helpful, methodical approach to an on-site team supporting offices and operational locations. Training is provided on internal systems, tools and processes. If youve also worked in the following roles, wed also like to hear … varied opportunity awaits someone who enjoys solving practical technology problems and supporting colleagues across offices and operational sites. The IT Support Engineer/Service Desk Analyst will combine remote and desk-side support with device, account and asset administration. Working within a small team, the IT Support Engineer/ ...

looking for an experienced Application Support Manager to lead our healthcare support team, ensuring customers receive a high-quality, responsive and reliable service while supporting solutions that make a positive difference to millions of lives. Based on System C's Employee Value Proposition, we are driven by collaboration, continuous … Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working closely ...

looking for an experienced Application Support Manager to lead our healthcare support team, ensuring customers receive a high-quality, responsive and reliable service while supporting solutions that make a positive difference to millions of lives. Based on System C's Employee Value Proposition, we are driven by collaboration, continuous … Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. Working closely ...

description, and then click on Apply. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...