76 to 100 of 142 Service Delivery Jobs in the North of England

overseeing commercial and procurement processes as part of Group practices. The Technical Vendor Manager ensures suppliers meet established requirements, whether current partners or candidates in new tenders, supporting reliable service delivery across the organisation. Key skills and responsibilities: Demonstrates a comprehensive understanding of procurement and supply chain management practices and processes, with a proven ability to apply these … effectively. Partners with the Incident, Problem and Change Manager and Analyst to facilitate engagement with technical vendors and oversee escalation procedures during major incidents, unresolved service level issues, failed change events, or other critical priorities. Cordinates with the Service Excellence Manager to ensure vendor involvement in post-incident and failed change reviews as required. These may be conducted … migration or preventative measures. Provides timely progress and status updates to stakeholders, including cross-functional teams, brand representatives, and technology leadership as appropriate. Leads Special Measures initiatives or formal Service Improvement Plans to address performance gaps, commercial non-conformance, or unmet obligations. Possesses experience in roles such as relationship manager, relationship owner, or supply chain manager, ideally within the More ❯

is installation, you will also provide 2nd line technical support where required—assisting with escalated faults, carrying out advanced diagnostics, and supporting the wider technical team to maintain high service standards. Roles and Responsibilities Install, configure, and test network and telecoms services including broadband, fibre, SIP, VoIP, and LAN/WAN solutions Carry out fibre splicing, cable termination, and … structured cabling to required standards Conduct site surveys to assess installation requirements, infrastructure readiness, and potential challenges Liaise with the Service Delivery Coordinator to ensure correct stock, equipment, and documentation before attending site Work with network providers and third-party contractors to complete installations and resolve on-site issues Ensure installations are completed to company quality standards and … health and safety requirements Provide clear and accurate documentation of completed work, including configuration details, test results, and any follow-up actions Assist with 2nd line troubleshooting, supporting the Service Desk and Network Operations teams with diagnostics and remedial work Perform remote or on-site fault analysis for escalated customer issues, ensuring timely resolution or appropriate escalation Maintain company More ❯

ClearPlan was founded in 2013 and we have grown to more than 200 employees operating in over 30 states. ClearPlan provides Project Management Service Professionals to industries focused on Aerospace and Defense, Energy, Construction, and Healthcare/IT. We strive for excellence and have fun along the way which is why we are the Employer of Choice for our … related to CMiC deployment. Assist clients and project teams in identifying issues and troubleshooting to enhance software performance. Develop and maintain project tools and templates to ensure consistent, efficient delivery and reporting. Collaborate with internal teams to continuously improve service delivery and client satisfaction. Demonstrate high emotional intelligence in client interactions, fostering trust, managing expectations, and navigating More ❯

and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across multiple customer locations, ensuring service excellence and adherence to SLAs. If you thrive in a hands-on, fast-paced environment and enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities … Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move, Add, Change) projects to customer specifications. Maintain clear communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security More ❯

together deep technical expertise, business insight, and AI-powered innovation to solve the complex challenges of modern digital businesses. Independent by design and driven by a passion for exceptional service, Xalient combines global reach with the agility and customer intimacy of a boutique provider. Our advisory, professional, and managed services teams operate across the UK, US, EMEA and Asia … be located within a reasonable commuting distance. Responsibilities Oversee the Incident and Major Incident process with a focus on resolving incidents as quickly as possible. Responding to a reported service incident, identifying the cause, and initiating the incident management process. Ensure all active and ongoing incidents are documented and clearly handed over to the incoming Incident Manager at the … end of the shift, supporting smooth 24/7 service continuity. Strengthen escalation and critical incident management - Provide clear leadership during high-impact incidents by taking ownership, ensuring timely engagement of the appropriate technical and management resources, and facilitating effective, customer-focused communication throughout the incident lifecycle. Own and progress aged Incidents until they are successfully resolved. Deputise for More ❯

needs. ·Monitor and control requests for new work ensuring that appropriate quality and standards are maintained and work is completed in a timely fashion. ·Demonstrate and lead excellent customer service standards. ·Responsible for ensuring that incident, problem and change management procedures are adhered to, whilst finding ways to accelerate service delivery to customers. ·Develop and maintain relationships … for the completion of IT security remediation actions in order to support the GIRR(Governance and information risk return) for the use of national IT systems. ·Assist the Solutions Delivery management team in the identification and documentation of risks and issues. ·Provide guidance on business continuity arrangements for the Solution Delivery area of the department. ·Deputise for line More ❯

responsible for developing and executing account strategies that maximize revenue growth, enhance client satisfaction, and ensure long-term retention. This is a pivotal role that bridges client needs with service evolution, ensuring our offerings continually adapt and innovate to deliver outstanding value. Key Responsibilities Client Relationship Management Develop and nurture strong relationships with existing clients to deliver long-term … teams. Commercial Performance Own the financial performance of your accounts, including forecasting and growth planning. Collaborate closely with Sales and Finance teams to manage profitability and commercial outcomes. Solution Delivery Ensure solutions and services meet client expectations. Identify opportunities to innovate and enhance service delivery through continual improvement initiatives. Client Engagement Regularly meet with client teams in … across the UK, Central Europe, and North America. What my client is looking for 3+ years’ experience in Account Management within IT or Digital Consultancies. Strong understanding of our service offerings and the sectors we operate in. Proven ability to work in a fast-paced environment with evolving priorities. Demonstrated success building relationships at all organizational levels, including C More ❯

development and management of database solutions. Monitor and control requests for new work, maintaining high quality and standards. Ensure adherence to incident, problem, and change management procedures while accelerating service delivery. Build and maintain strong relationships with key stakeholders. Oversee IT security remediation actions and contribute to budget management. Advocate for a positive, can-do culture within the team. More ❯

Lead the development and management of database solutions.Monitor and control requests for new work, maintaining high quality and standards.Ensure adherence to incident, problem, and change management procedures while accelerating service delivery.Build and maintain strong relationships with key stakeholders.Oversee IT security remediation actions and contribute to budget management.Advocate for a positive, can-do culture within the team. What You Bring More ❯

Job summary The Lancashire & South Cumbria Pathology Service (L&SCPS) is bringing together pathology services from across the region to form a single, integrated network -- one that will deliver high-quality, efficient, and sustainable diagnostic services for our patients and clinicians. As part of this exciting transformation, the L&SCPS Digital Team is leading a number of cutting-edge … implement a single network wide LIMS and will be a key focus for your role. You will also be instrumental in scoping of future technological improvements to the Haematology service delivery including automation of laboratory processes. Ensuring that any solutions are compatible with and integrated to the core systems. Applicants should be HCPC-registered Biomedical Scientists and must … workflows Desirable In depth knowledge of relevant equipment Experience of providing training to other staff groups Experience of collating and providing detailed information to regulatory authorities Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

join their legal innovation team on a full-time basis. The primary focus of this role is to facilitate the adoption of new tools and solutions to elevate legal service delivery within the firm. Key Responsibilities: - Cultivating strong relationships with lawyers firm-wide. - Developing and executing engagement strategies. - Aligning initiatives with the firm's strategic objectives. - Participating in More ❯

reporting, and infrastructure experience to support a fast-paced technical environment. This role will suit someone with hands-on expertise across Microsoft 365, firewalls, VoIP platforms, and ISO-aligned service delivery. Key Responsibilities Administer, configure, and secure Microsoft 365 services Lead PCI DSS SAQ-D v4 submissions and maintain compliance documentation Manage VoIP platforms (8x8, Avaya, Connex) and support More ❯

of solution details and requirements to the Scheduling Team and assigned Verification Consultant.Apply sound judgment and experience to promote process improvement initiatives, particularly in hybrid agile environments, to ensure service delivery within project constraints. Strong presales/technical consultancy skills including risk mitigation, stakeholder management, reporting, and time management. Demonstrable experience managing and successfully consulting external/client … facing delivery projects. The ability to hold technical conversations and absorb technical information. Experience in a similar role would be highly beneficial. Strong ability to communicate effectively with stakeholders at all levels including external. What we offer in return: Flexible Working: Balance your work and personal life with our flexible working options. Generous Holiday Allowance: Enjoy 25 days of … off and support for those undergoing fertility treatments. About NCC Group The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.We are passionate about helping our More ❯

This key role focuses on fuelling business growth by generating high-quality leads and securing long-term contracts. The successful candidate will partner with operational teams to ensure exceptional service delivery and support the company s expansion in the cleaning services industry. Key Duties Business Development Manager Create and implement a strategic sales plan targeting the cleaning services … negotiations to ensure competitive offerings that align with client needs and company values. Work closely with marketing on lead generation initiatives and collaborate with operational teams to ensure smooth service transitions and alignment with business growth objectives. Promote the company at industry events, trade shows, networking functions, and on social media, establishing the business as a trusted and innovative … ensuring transparency, accountability, and continuous improvement through accurate sales process adherence. Qualifications & Skills Business Development Manager Demonstrated experience in business development or sales within cleaning, facilities management, or similar service industries. Deep knowledge of commercial cleaning solutions and client requirements across diverse sectors. Outstanding communication, negotiation, and stakeholder engagement skills. Proficiency in managing extended sales cycles and complex tender More ❯

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a ServiceNow Developer (HRSD/Payroll) on a contract basis. We're looking for an experienced ServiceNow Developer with a strong background in HR Service Delivery (HRSD) to work on payroll-related projects. Key Responsibilities: Develop and enhance More ❯

including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects … Proven ability to manage customer accounts and their associated sales revenue. Strong commercial acumen, a track record of profitable new business, and a commitment to high levels of customer service, along with a full UK driving licence. Degree qualified or proven sector experience in business development and sales in industrial services or hazardous wastes management. Personal skills The Business More ❯

and authentication Manage testing and ensure platform functionality Collaborate with a small team (manager, software team, architect) and liaise with stakeholders including the Head of Software, Head of Group Service Delivery, Group Improvement Manager, and Project Manager (some based in Australia; flexible workinghours) Work independently to deliver high-quality solutions under tight deadlines Required Skills & Experience Strong experience … with ServiceNow development Familiarity with Tune integration and Intune connectors Experience designing self-service UX/UI Excellent communication skills with experience gathering requirements and managing stakeholders Strong time management and prioritisation skills; able to deliver under pressure Previous experience as a senior developer is a plus Knowledge of Jira integration is desirable Experience in the education sector is More ❯

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

week) Croma Fire & Security is part of the respected Croma Group, a UK-wide provider of industry-leading fire and security solutions. Known for our technical excellence and dependable service, we protect everything from homes and retail premises to schools, hospitals and national infrastructure. We combine the responsiveness of a local team with the backing of a trusted national … and challenges with excellent support, ongoing training and the chance to develop your career in a business that values expertise. Responsibilities include but not limited to: Carry out the service, repair and maintenance of fire alarm systems, emergency lighting, intruder alarms, CCTV and access control systems Diagnose faults and resolve technical issues quickly, safely and effectively Support reactive call … the system via tablet or laptop Support system upgrades and minor installation works where required Liaise with customers, site contacts and internal colleagues to ensure smooth communication and excellent service delivery Keep up to date with training and attend manufacturer courses as required Contribute to a strong health and safety culture by following risk assessments and safe working More ❯

You will lead and manage infrastructure projects both for their UK and international offices as well as ensuring all the systems are running optimally with a keen eye on service delivery. You will use your hands on skills in MS365, VMWare, Servers and Networking to share knowledge and develop the team. What We’re Looking For We would expect More ❯

technology and innovation team in Manchester, the main purpose of this role is to assist the Lawyers in adopting new, innovative tools and solutions to improve and enhance legal service delivery. Main Responsibilities: Building strong relationships with Lawyers across the firm. Creating and delivering engagement plans. Aligning initiatives with the strategic goals of the firm. Participating in meetings and More ❯

internal teams in a hybrid working environment. Client Details Our client is a creative, award-winning digital agency based in Leeds, specialising in website development, e-commerce, and full-service digital marketing. They work with a mix of start-ups, SMEs, and major brands to deliver measurable growth, conversions, and ROI, and pride themselves on a collaborative, innovative, and … across website development and digital marketing projects Build and maintain strong client relationships, acting as the main point of contact Draft proposals, quotations, and manage project scopes Ensure proactive service delivery and client satisfaction Track KPIs, contribute to management information, and support business efficiency Collaborate with internal teams to deliver high-quality work on time Influence continual improvement … Manager who thrives managing multiple digital marketing and web development projects. They will be proactive, organised, and able to build strong relationships, grow client budgets, and ensure high-quality delivery while collaborating effectively with internal teams. Job Offer Salary: Up to £35k depending on experience + uncapped commission Hybrid working: 3 days per week in the Leeds office Holidays More ❯

target sectors Build and manage strong client relationships, from lead generation through to onboarding Deliver confident, consultative presentations to prospective clients Work closely with internal teams to ensure seamless service delivery Monitor market trends and competitor activity to inform strategy What We re Looking For Proven track record in B2B business development or consultative sales Experience in debt More ❯

needs of the business Shape and deliver IT strategy working closely with senior stakeholders across the organisation Manage third party vendors and partners ensuring value for money and strong service delivery Provide leadership to the IT team fostering a culture of innovation collaboration and accountability What we are looking for Proven experience in a senior IT leadership role More ❯