51 to 75 of 224 Service Management Jobs in the North of England

betting and gaming, it's time to join us. Job Purpose The CMDB Manager is responsible for establishing, maintaining and continuously improving the Configuration Management Database and associated Configuration Management processes across the Betfred technology estate. This is a newly created role, established to support the implementation … CMDB platform and to embed Configuration Management as a core IT Service Management discipline across the business. The post holder will define and govern the framework for identifying, recording, auditing and controlling configuration items across the estate. Working closely with Change Management, IT Asset Management ...

engaging with site leadership, supporting production-critical systems, leading local IT support resources, and collaborating with global and regional IT teams to deliver excellent service and drive continuous improvement. You'll balance strategic stakeholder engagement with hands‐on operational leadership, ensuring IT services, projects, and digital initiatives are delivered … leadership and key business stakeholders. Lead the delivery of onsite IT services, ensuring high levels of customer satisfaction and operational excellence. Manage incidents, problems, service requests, and escalations, driving timely resolution and continuous service improvement. Represent site requirements within regional and global IT forums, ensuring local business priorities ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … infrastructure patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferredSecurity tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

incident and problem resolution. Experience producing technical documentation, implementation plans, support handover material and standards documentation. Experience working within change control, operational governance and service management processes. Strong communication skills, including the ability to explain technical risks, decisions and trade-offs clearly. Ability to coach, guide and support … patterns desirable. Infrastructure as Code, automation, scripting and CI/CD practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience ...

candidate. About the Role Position Overview As a Infrastructure Engineer at Synapse360, you will provide advanced first-line operational support across multiple strategic managed service environments. This is not a traditional helpdesk role and an exciting opportunity for someone to progress their career. You will be expected to independently … such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation · Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management · Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management · Familiarity with ...

technology addresses persistent challenges of the business-to-business and business-to-consumer world. We design and operate many leading digital software-as-a-service products that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Cloud Services Engineer, specialising … connect with our clients to design, build and operate infrastructure and cloud services. Production services have people in roles covering Operations, Architecture, Project Management and Service Management. We cooperate in DevOps teams with our customers, both internal and external. We work in an open, honest and collaborative environment. ...

modernising its ERP landscape and developing the capabilities of its Shared Services function. This is an exciting opportunity for an experienced Head of Shared Service Transformation leader to play a pivotal role in translating a high-level business case into sustainable, measurable change across a complex, multi-functional environment. … establish appropriate KPIs and deliver measurable operational improvements. Driving the transition of activities into Shared Services and Centres of Excellence where appropriate. Establishing effective service management frameworks, SLAs and governance structures. Supporting the optimisation of ERP capabilities, automation, RPA, analytics and emerging AI solutions to improve Finance processes ...

have a background managing large scale suppliers against agreed standards and SLAs? If so, apply now. This contract will see the Network & Infrastructure Service Manager join an enterprise scale organisation at a time of major transformation. It's a great opportunity to make a significant contribution in a challenging … rewarding environment. The Network & Infrastructure Service Manager will be responsible for the following: Own the operational delivery of Network and Infrastructure services, ensuring stability, availability and performance Provide strong technical leadership across enterprise network, compute, storage, and infrastructure platforms Lead BAU service management, incident resolution and problem ...

successful onboarding of customers into our Oracle Managed Services portfolio. You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations. Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers … Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. This is a highly visible leadership role ...

successful onboarding of customers into our Oracle Managed Services portfolio. You will own and continually evolve the transition function, ensuring new customers and service expansions move seamlessly from contract signature into Business-as-Usual support operations. Working closely with Sales, Portfolio Directors, Service Delivery Managers, Technical Managers … Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. This is a highly visible leadership role ...

production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application issues relating to Teamcenter and associated PLM systems Investigate root causes of system, integration, data, and user issues Coordinate resolution activities with internal … technical teams, vendors and business stakeholders Prioritise incidents based on business impact and agreed service levels Monitor incident queues and ensure timely updates and resolution progress Support problem management activities and contribute to preventative improvements Analyse recurring issues and recommend corrective actions or process improvements Document investigations, fixes ...

Service Delivery Manager – Fully Remote £60,000 + travel expenses | Fully Remote | 2 office days per month We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play … company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered. The Role As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services ...

community that cares about you! More about your role As our Change Lead, you will take ownership of the end-to-end Change Management process across IT Operations, ensuring changes are assessed, authorised, implemented and reviewed in a controlled and consistent way. You'll strike the right balance between … pace, risk and control, helping to maintain service stability while enabling business change. You'll lead governance activities including chairing Change Advisory Board (CAB) meetings, overseeing change schedules, and managing dependencies and conflicts. Working closely with Incident, Problem and Service Lifecycle teams, you'll ensure risks are understood ...

Service Desk Administrator Oldham, Greater Manchester Up to £30,000 + Benefits Monday to Friday | 8:30am – 5:00pm Full-Time | Office Based Are you an organised Service Desk professional who thrives in a fast-paced environment and takes pride in delivering exceptional customer service? We are recruiting for an experienced Service Desk Administrator to join a well-established and growing business. This is an excellent opportunity to become part of a supportive team where you'll play a vital role in coordinating engineers, managing customer requests and ensuring service levels ...

client we require someone to undergo SC clearance. We're seeking a Release Analyst to join a busy Service Management function, coordinating the successful delivery of releases across a complex, multi-supplier environment. Working closely with internal teams, third-party providers, and stakeholders, you'll oversee release planning … business impact. Key Responsibilities Coordinate end-to-end release activities across multiple suppliers and teams. Maintain release schedules, calendars, and deployment plans. Support Change Management processes and CAB activities. Identify and manage release risks, dependencies, and conflicts. Ensure release governance, documentation, and reporting are maintained. ...

I.T Service Delivery Manager – Fully Remote £60,000 + travel expenses | Fully Remote | 2 office days per month We’re working with a growing technology business that is looking for an experienced Service Delivery Manager to take ownership of a portfolio of managed services customers and play … company’s offices in Bristol, Newcastle or Glasgow. Travel expenses for these office days will be covered. The Role As Service Delivery Manager, you’ll be the named service owner and primary service contact for your customers, building strong relationships with senior stakeholders and ensuring services ...

world. Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build … other cross-functional teams to have a best support experience for Ivanti customers. To provide enterprise-level technical and functional support for Ivanti Enterprise Service Management products to global customers, partners, and internal staff through troubleshooting and diagnosis. To participate in the continuous improvement of Ivanti products, solutions ...

Requirements: Where required by a line manager or a Senior ISP, support, maintain, configure or develop applications to meet and/or exceed agreed service levels. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core … values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues ...

Requirements: Where required by a line manager or a Senior ISP, support, maintain, configure or develop applications to meet and/or exceed agreed service levels. Support the continuous development and enhancement of the service, and ensure that customer care and service excellence are established as core … values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues ...

Manager, Technical Account Management Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Description The Manager Technical Account Management is responsible for leading, developing, and supporting a high-performing team of Technical Account Managers while maintaining their own portfolio of strategic customers. Working … alongside a peer TAM Manager, this role helps drive consistency, customer satisfaction, service quality, and continuous improvement across the global TAM function spanning the United Kingdom, Netherlands, Australia, and Manila. This is a player-coach role, balancing people leadership with hands-on customer engagement. The role holder directly manages ...

Business Systems function- including governance, support processes, and super-user networks to support the organisation as it grows. Key Responsibilities Business Systems Ownership & Lifecycle Management Strategic Roadmaps: Develop and execute long-term system roadmaps aligned with organisational priorities and compliance requirements. Portfolio Governance: Design and embed an application ownership … high user adoption. Continuous Improvement: Create standardised processes for capturing, prioritising, and delivering system enhancements and feature requests. About You Essential Experience Application Management: Administering business-critical software portfolios and coordinating technical support or issue resolution. Stakeholder & Change: Partnering with operational teams to improve business processes and balance daily ...

portfolio of enterprise applications supporting key corporate functions including Finance, People, Risk, Compliance and other central business areas. This is a broad service and application ownership position. You’ll be responsible for ensuring applications are stable, secure, properly controlled and supported, while improving how services, suppliers and operational risks … portfolio. You’ll lead an application team, coordinate internal technology teams and external suppliers, and work closely with senior business stakeholders to improve service performance and deliver change safely. What you'll be doing Own the health, performance, resilience and lifecycle of a portfolio of enterprise applications. Maintain clear ...

record of designing, developing and implementing high-quality solutions on the ServiceNow platform. The successful candidate will join Mastek UK's established ServiceNow Managed Service, working within a growing and experienced team to deliver innovative, scalable and value-driven solutions for our customers. This is an exciting opportunity … with customer and inhouse cross-functional teams, you will identify and deliver opportunities to improve processes, enhance platform and system efficiency - developing high-quality service management solutions that deliver measurable value for customers and support Mastek's continued growth. The role will have a dual focus: contributing ...

security experience Solid technical background, preferable with hands‐on knowledge, in following areas IT processes, but not limited to: Information Security, Logical Access, Change Management, Service Management, Vendor Risk Management, Cloud Governance, AI Governance, Data Governance, Operational Resilience Technical domains: Network, Infrastructure, Applications, Virtualization, Cloud technologies … depth knowledge of compliance standards and governance frameworks including but not limited to Cobit, ITIL, NIST, ISO Professional information technology auditing designation (CISA) Efficient management and execution of the engagements Strong analytical, problem solving and negotiation skills and able to work independently Excellent verbal and written interpersonal communication skills ...