51 to 75 of 104 Service Management Jobs in the North of England

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This is a fast … paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service performance ...

Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate … Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security). ITIL certification (or similar) desirable, with strong understanding of change management processes. Confident decision maker with the ability to challenge changes when needed. Strong communication and stakeholder management skills. Experience working in fast-paced ...

About the role As an IT Service Desk Analyst, youll be the first point of contact for technical support across DFS.Youll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. … occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly and accurately ...

York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software ...

This role is designed to develop the technical, professional, and service management capabilities of an individual delivering supervised first‐line IT support. Role Service desk support: Act as a first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise … update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning and apprenticeship commitment: Participate fully ...

escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor and support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to the firm's knowledge base. Liaise with … ensure timely resolution of support tickets. Support business-critical applications, telephony systems and core IT services. About You Previous experience in a busy IT Service Desk or Support environment. Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365. Experience supporting virtualised and hybrid ...

long term solutions Work closely with suppliers, OEMs and internal stakeholders to coordinate issue resolution Produce and maintain technical documentation and knowledge articles Monitor service performance and provide regular updates to stakeholders Support incident, problem and change management activities using ServiceNow Contribute to continuous service improvement initiatives … including C#, .NET or Java Understanding of ISA-95 principles and manufacturing operations Experience troubleshooting complex application and system issues Strong communication and stakeholder management skills Experience working within IT service management processes Desirable Skills for the MES Application Support Engineer: Manufacturing, aerospace or industrial sector experience ...

Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

fully remote capacity. This is a fantastic opportunity to support IT transformation and projects across the full lifecycle and contribute to IT service transitions. If you have strong experience in IT operations, IT service delivery, or enterprise systems environments and a proven background in n IT transformation … doing: IT Transformation & Transition Delivery Support IT transformation and transition projects across the full lifecycle: assessment, design, and implementation. Contribute to IT service transitions, including application and process migration, knowledge transfer, and stabilisation IT Assessment & Analysis Support IT assessments across infrastructure, enterprise systems, and service delivery models. ...

Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing … skills. Please note: Applicants must be 18 years old or over. Responsibilities: Assist in providing IT support services to game development teams Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision Help maintain day-to-day IT desktop support, including workstations, cabling, telephony ...

love to hear from you. Main duties of the job The Lead Data Engineer will manage all Data Engineering services from both technical and service perspectives ensuring that they are fit for purpose and effective IT Service Management processes and activities are in place and being followed. … tasks, including reviewing of new and emerging technologies, products, and tools, and bring these to the attention of the Data Product Centre. Effective stakeholder management and communication to ensure DDTS and user communities at all levels are engaged on topics related to the Data Engineering services that they use. ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

transfer. Assist with the diagnosis and resolution of basic PC, printer, peripheral & software faults, including maintenance of software applications. Carry out any basic disk management on file servers and workstations, restoring data as necessary and operating specific back-up procedures. Assist with the implementation and maintenance of electronic mail … invoices, notify the appropriate person of any discrepancies. Record loans of IT equipment. Replace consumables and monitor usage in IT areas. IT resource and service management: Analyse any process or technical issues, monitor and take corrective action on services as per documented operational procedures. Keep up to date ...

functional teams to ensure successful project delivery and business alignment. Oversee vendor relationships, ensuring delivery against agreed milestones, quality standards, and contracts. Support change management activities, including communications and training, to drive successful adoption of new solutions. What you'll need to succeed Reporting into the Head of Technology … projects, across infrastructure, applications, cloud and digital transformation Strong ability to manage multiple projects simultaneously while maintaining control over priorities and deadlines Excellent stakeholder management and communication skills, with experience engaging senior leadership Demonstrated experience working collaboratively with cross-functional teams to achieve shared outcomes Solid understanding of project ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...

modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise … troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles ...

Leader Lancashire Constabulary is seeking a skilled and motivated ICT Applications Officer Team Leader to lead a team responsible for the support, development and management of critical business applications. This role is based at Hutton Headquarters. You will combine strong technical understanding with effective leadership, ensuring application services … organisational priorities. Key Responsibilities: As the ICT Applications Officer Team Leader, you will be responsible for a team of ICT Application Officers and Service Management with our third-party suppliers. Using your IT & Service skills, developing your knowledge of the products, and experience of service delivery ...

Swedish family-owned corporate group, Axel Johnson. Our IT team of about 100 professionals delivers a range of services, including Cybersecurity, Client and Network Management, Business Intelligence, and much more, to support and drive the group's success. The role: You will join a team of s even … will be involved in planning and improving systems and services . Responsibilities : Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues. Efficiently address incoming incidents and requests in the Jira Service Management system . Own your ticket queue with proactive follow ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

integration Comfortable managing multiple projects concurrently in a fast-paced environment Experience working with cross-functional stakeholders (Legal, HR, Finance, etc.) Solid vendor management experience Strong documentation skills (plans, budgets, risks, timelines) Strong stakeholder management Nice to Have Exposure to Microsoft tech stack (365, Azure, Windows Server) Knowledge … ITIL/service management frameworks Awareness of architecture frameworks (TOGAF) Certifications such as PRINCE2, PMP, AZ-900, MS-900 Experience in digital transformation/hybrid cloud environments The role is offering up to £65,000, with only one day a week required on site in central Manchester. ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

with building the road map and strategy for our group Digital platforms Supporting the testing teams when applications are being tested. Working knowledge of service management to help with understanding the impact a project can have on BAU service teams. Were looking for someone who has 3+ … experience in gathering, analysing, and documenting business and functional requirements for technology solutions. Good understanding of the software development life cycle Knowledge of workflow management tools such as JIRA The ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders. Clear documentation skills Good Stakeholder Management ...