51 to 75 of 114 Service Management Jobs in the North of England

Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening … vendors like Cisco, Juniper, Check Point, and Dell. Applied strong troubleshooting and problem-solving skills with a critical, creative, and independent approach to resolving complex network issues. Utilized IT Service Management (ITSM) frameworks and network monitoring tools to ensure optimal performance and reliability. Maintained robust network security through knowledge of protocols such as 802.1X, RADIUS, TACACS+, VPNs, NAC … Senior Network Engineer ! At Covéa Insurance , we're all about protecting what matters most - whether it's your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we're here to make a real difference. Our purpose is simple but powerful: to help protect people against the worst happening More ❯

receive an alert: Location: UK - London, UK - Hatfield, UK - Manchester, UK - Milton Keynes, UK - Mobile England, UK - Nottingham, UK - Reading Job-ID: 214246 Contract type: Standard Business Unit: Partner Management Life on the team At Computacenter UK, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. Weare committed to building supportive and rewarding relationships, celebrating … first, keeping our promises, and considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, the role of Head of Partner Management will be responsible for leading, shaping and delivering the resourcing partner and agency strategy and service for Group Professional Services (GPS). Working as the Group Head of … Partner Management your role is pivotal in maximizing the value derived from your relationships with partners and agencies in the UK, France and Germany, as well as developing, managing, and providing access to a Professional Services international partner network in regions and territories outside of the core operating countries. You will be responsible for leading a team that builds More ❯

and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Change Management team is looking for a Senior Change Analyst for the support and delivery of an effective and industry best practice Change Management Service. Change Management own the … process which plans, controls, schedules, and implements changes across all Vocalink live services and systems. The controls within the Change Management Process ensure that the risk and impact of changes are managed effectively in order that service availability is maintained and improved, in line with Business requirements. The Senior Change Analyst is responsible for managing the day to … day Vocalink Change Management Process activities with a view to minimising risk and eliminating disruption to business services arising from Change implementation. This is done through control, scheduling, prioritisation, approval, and implementation of changes to Vocalink applications and infrastructure. This is critical to ensuring standardised methods and procedures are used for the efficient and prompt handling of all changes More ❯

Umbrella Engagement - 6 Months - £625/day - 3 days on site in the NW Must have outstanding Communication Skills and have significant experience of working in all aspects in Service Transition/Service Introduction in fast paced Medium/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge … of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

standards and guidelines. Main duties of the job Main Duties of the Job The role will have the following key dimensions: Strategy and business case development Leadership and communications Service development and transformation Benefits realisation People management and development Finance, resource and information management Please see attached job description for full details of the main duties. About … for the development and delivery of the Smart Buildings target digital outcome and delivering on the five desired outcomes of Clinical Safety, Operational Efficiency, Enhanced Security, Improved Experience and Service Productivity. This role will be responsible for delivering the Smart Buildings GAP analysis and the creation, delivery and continuous improvement of the Smart Building Strategy. The roles key focus … and Digital Workstreams to ensure back-to-back compatibility of data, digital and infrastructure standards across the workstream deliverables. They will work collaboratively with both the estates and facilities management and digital teams, both within the Healthier Futures team, wider Trust departments, Technical Partners and Healthier Future Design and Construction teams. They will also be responsible for the creation More ❯

Job Title Service Solution Architect Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Software Engineering Closing Date 11 August 2025 Service Solution Architect Location: Asda House, Leeds (Minimum three days per week) We're excited to welcome you to Asda! As a Service Solution Architect … you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects , and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda … s Service Team needs and business objectives. We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities. This role requires on-site presence at Asda House in Leeds for at least three days per week. We're really looking forward to having you around! In this role, you will bridge the gap between More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an ICT Service Manager with experience of leading ICT … service teams, engaging and motivating them and creating an environment of continuous improvement, to support the achievement of PHSO's strategic aims through the delivery of an effective customer focused ICT service. You'll have end to end responsibility for PHSO's ICT services, and will provide specialist expertise in the development; management and performance of ITIL aligned … provide leadership and support as we continue the journey to modernising systems and digital transformation. Reporting to the Assistant Director for ICT & Accommodation you will support the direction and management of the department, role modelling PHSO values and behaviours. You know how to influence stakeholders and manage relationships effectively. You can build long-term strategic relationships and you know More ❯

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and detail … oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration of mobile … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using industry More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities: Cryptographic … Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role A fantastic opportunity has arisen to join our team as Lead ICT Service … the ICT Director and being a member of the ICT leadership team. You will be joining at an exciting time, as we continue to evolve through our digital and service transformation. You will be responsible for building on improvements following the insource of services and recruitment of the team in 2019, and developing a service roadmap. You need … to be a strong leader, able to manage a team with a focus on customer service and experience. You will lead by example, engaging and motivating the team, and fostering an environment of continuous improvement. You will have end-to-end responsibility for PHSO's ICT services, providing expertise in the development, management, and performance of ITIL-aligned More ❯

Intelligent Hospital buildings. The post holder will contribute to the Digital Workstream by developing and implementing key components such as data standards, Building Information Modelling (BIM), digital twins, Building Management Systems (BMS), and Energy Management systems. A critical responsibility is ensuring that data generated across Smart building platforms is fully owned by Mid Cheshire Hospitals and remains interoperable … to degree level or similar, within a relevant field such as IT or digital, estates, facilities, engineering, etc. Evidence of continuing professional development Desirable Qualifications in programme or project management (PRINCE 2 or equivalent) Qualifications in health service management, such as change management, workforce redesign Knowledge of design and construction process Skills Essential Significant experience of … willing to take personal responsibility. Must have the courage to speak up. Must value and appreciate the worth of others Desirable Ability to work flexible hours. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

other data visualisation techniques, highly quality Powerpoint is a must. Ability to problem solve and work with the team to identify new optimisation opportunities. Understanding of IT services, financial management processes and best practices such as budgeting, cost allocations, and recharges for infrastructure services. Working knowledge of IT infrastructure domains including data centres, network/communications, server utilisation, virtual … deadlines are met. Team player within an international team. Good knowledge of English (written and spoken). Good communication and presentation skills. Nice to have: Knowledge of IT Financial Management (ITFM), Technology Business Management (TBM) and/or FinOps principles. Awareness of ApptioOne or similar IT cost management solution. ITIL or Service Management background. Logical More ❯

and work closely with stakeholders to ensure compliance and security best practice across the business. You will also assist with maintaining and improving the company’s accredited Information Security Management System (ISMS), with a particular focus on ISO 27001 and Cyber Essentials Plus requirements. In addition, you will help mentor team members, providing guidance and support to develop their … considered throughout the entire SDLC. Creates and maintains documentation around the use of cyber security technology in the organisation. Carries out threat detection and incident response. Carries out vulnerability management and remediation. Collaborates as needed with third-party security vendors for expert advice and issue resolution. Carries out threat intel research and recommends security improvements. Qualifications Extensive knowledge of … PHP, MySQL, PostgreSQL, Nginx, Mercurial and Git. Good understanding of cyber security practices in relation to cloud hosting, preferably with experience of AWS. Good understanding of open-source risk management using enterprise management tools. An understanding of Service Management disciplines, ideally using the ITIL framework. Ability to keep up to date with technology trends and to More ❯

rapidly growing charity. What Youll Do: Manage and enhance IT infrastructure, security, and user support. Lead IT projects from inception to completion, ensuring alignment with strategic goals. Oversee IT service providers, ensuring smooth operations and compliance with SLAs. Develop and implement IT processes, policies, and cybersecurity measures. Provide technical guidance to leadership and key stakeholders. Support IT needs for … a small IT team, fostering a culture of learning and innovation. Deliver IT training to enhance digital skills across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder … management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A relevant degree or equivalent industry experience. Experience working in a Microsoft environment. A full UK driving licence for regional travel. Yorkshire Cancer Research, are committed to creating an inclusive and supportive workplace. If you are passionate about More ❯

for IT services Strong attention to detail and ability to manage multiple priorities Excellent communication skills and a team-oriented mindset Desirable (Not Essential): Experience in FinOps, Technology Business Management (TBM), or IT Financial Management (ITFM) Exposure to tools like ApptioOne or similar IT cost management platforms Familiarity with ITIL or service management frameworks Background More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

SWARCO UK and Ireland SWARCO UK: The Better Way. Every Day. At the forefront of intelligent traffic management, we design and deliver innovative solutions that keep people moving safely and efficiently across the UK and Ireland . SWARCO The Better Way. Every Day. What you will do We have a vacancy for a Service Delivery Manager - based in … Monitoring live work orders; intervening when SLA risk thresholds reached; re prioritise resources dynamically. Tracking technician utilisation, travel efficiency, and first time fix rates; implement improvement actions. Reviewing customer service review pack: performance vs. KPIs, safety metrics, incident log, variations register, improvement actions, forecast. Conducting routine field quality audits; capture non conformances and close out actions. Managing on call … dispersed field based technical teams (electrical/mechanical/ITS/communications or similar infrastructure environments). Demonstrated success delivering against contractual SLAs/KPIs in a customer facing service environment. Evidence of building and managing work programmes balancing planned and reactive workload. Experience auditing and enforcing compliance with H&S and quality procedures. Commercial awareness: able to interpret More ❯

DHSC) to provide and upgrade emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The aim of ARP is to implement new technology that … provides innovation and enhances patient care with the latest equipment.ARPs solutions also play a longer-term role in preparing the ambulance service for the adoption of the Home Office's Emergency Services Network (ESN). ARP is currently in the process of introducing an array of new technology-based services to Ambulance Trusts and Air Ambulance charities.The Services include … data-rich communications products (apps and hardware) for use by over 15,000 frontline paramedic and Control Room staff. Overall, ARP is responsible for providing an end-to-end service covering installation, maintenance, and replacement, which plays a key role in enabling effective response to critical life-threatening incidents. Job description Job responsibilities For further information about this role More ❯

is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure … Change, Event & Configuration Practice Owner to support the strategic direction and improvement of the Change Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD … a trusted advisor for stakeholders on change governance and risk Contractor Profile We're looking for someone who can hit the ground running with: Solid track record in Change Management within ITIL environments Hands-on experience with incident, event, problem, config, release management Strong knowledge of IT infrastructure, applications, and service operations Familiarity with ITSM and DevOps More ❯

Hybrid Keywords - IT Manager, IT Support Manager, IT Services Manager A global brand based in Bradford is looking for an experienced IT Manager to lead IT operations, infrastructure, and service delivery across their UK region. This is a hands-on leadership role where you'll set strategy, oversee service desk operations, manage IT projects, and ensure our systems … Working closely with senior stakeholders and global teams, you'll manage a talented IT team, drive process improvements, and make sure their technology aligns with business objectives. From vendor management and infrastructure upgrades to implementing ITIL best practices, this role gives you the scope to make a real impact. What you'll be doing: Leading and mentoring a small … team covering IT infrastructure and service desk support. (Windows, Azure, Office 365) Aligning IT systems with business needs, ensuring reliability and security. Driving improvements in IT service delivery and processes. Managing IT projects from concept to completion. Overseeing vendor relationships and contract performance. What we're looking for: Proven experience in IT service management or a More ❯

line operational teams, facilitating digital system transitions and fostering local digital advancements. This is an exciting opportunity to work in a highly rewarding role in a dynamic, fast paced service environment, driving digital change and improving service. Key Responsibilities: Collaborate closely with the onsite management team to elevate the quality and application of data, ensuring adherence to and … and use digital solutions to re-engineer back-office processes to ensure their ongoing relevance, accuracy, and efficiency through continuous review and improvement. Develop in-depth knowledge of our Service Management Software (Echo) to become the site's primary expert. Lead and execute projects to implement changes in processes and workflows. Drive service digitisation by developing and … What are we looking for? Degree level qualification in Science, Business, Information Systems, Environmental Sciences OR Geographical Information Science Able to work independently. Proven experience in operational or analytical management supporting business change. You will have a high problem solving ability. Confident communicator with strong relationship management skills, able to simplify complex data analysis for end-user consumption. More ❯

FinOps team for specific ideas and tactics Gathering of functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports. Collaborate with ITID Business Managers on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives. Requirements: Two or more years working within or leading FinOps teams … covering either Public Cloud, hybrid or on-Prem cost management and cost optimisation. Experience with at least one of the following on-prem FinOps techniques: software license optimisation, hardware decommissioning, storage optimisation, application decommissioning, on-prem compute optimisation. Ability to work efficiently and effectively with multiple levels of management and staff across the organization Experience and understanding of … working in a Technology organisation that recharges its costs through to consumer organisations (known as Technology Business Management or TBM). Experience of working in IT infrastructure domains including data centres, network/communications, server utilization, virtual environments, storage, and application development Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations More ❯

in the office £33 per hour (inside IR35) Our client in Manchester is looking for 2nd line support analyst who will be responsible for all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. Main duties and responsibilities: Manage and prioritise all 2nd line … incidents and requests according to defined SLAs Act as an escalation point for 2nd Line support issues General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Troubleshooting a range of technology and telephony … as travel will be required to other SNCL offices High level of proficiency and knowledge of working in a Corporate IT environment At least 4 years’ experience in IT Service Management principles and processes Experience in working to (and exceeding) Service Level Agreements More ❯