26 to 50 of 54 ServiceNow Jobs in the North of England

complex delivery challenges into clear, actionable insights for stakeholders at all levels. The ideal candidate will possess proficiency in tools such as Power BI, DAX, Power Query, Visio, and ServiceNow and have experience in contract management, operational process mapping, and commercial reporting. This hybrid role is based in Leeds and requires at least two days per week in the office More ❯

complex delivery challenges into clear, actionable insights for stakeholders at all levels. The ideal candidate will possess proficiency in tools such as Power BI, DAX, Power Query, Visio, and ServiceNow and have experience in contract management, operational process mapping, and commercial reporting. This hybrid role is based in Leeds and requires at least two days per week in the office More ❯

in Sourcing or Supplier Management is a plus. Familiarity with Modern Workplace products, including software licensing and hardware fulfilment. Basic knowledge of Visio and operational process mapping. Experience using ServiceNow and managing data to drive commercial and financial conversations. Strong problem-solving skills and the ability to debug and maintain reporting tools. Experience delivering Management Information (MI) and running end More ❯

champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary … on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an More ❯

GDPR/DPA Stakeholder engagement skills with senior leaders and technical teams Experience delivering security awareness or culture-change programmes Familiarity with tools such as Power BI, Excel or ServiceNow dashboards Whats on offer 30 days holiday + bank holidays Defined contribution pension up to 13.5% employer contribution Annual bonus 15% Family-friendly policies, in-house medical, and cycle-to More ❯

which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required · Technical Service Desk background · Familiarity with ServiceNow · Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese · Excellent Customer service skills. · Demonstrate ability to troubleshoot and research application issues. More ❯

The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

ServiceNow System Administrator Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an ServiceNow System Administrator to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that … extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Track record of managing and operating a secure ServiceNow environment including the integration of ServiceNow Platform with other Technologies. Demonstrable experience in supporting the development of team members to assist in the provision of a first-class service, ensuring … providing potential solutions where applicable. Proven experience of effectively communicating at different levels to various technical and non-technical audiences. Demonstrable experience of managing releases using Software Delivery Lifecycles. ServiceNow Certified System Administrator or extensive ServiceNow Administration experience. Successful candidates who are deemed to have extensive experience would be expected to achieve this qualification within 12 months. You and your More ❯

I am recruiting for a ServiceNow Architect to work on a hybrid basis - 3 days in either Leeds, Manchester or Blackpool, 2 days remote. The role falls inside IR35 so you will have to work through an umbrella company. You will be a ServiceNow Certified Technical Architect (CTA) and be able to support the Platform Engineering function within the ServiceNow … team. You will report into the lead for ServiceNow Platform Engineering and Live Operations and will work with the ServiceNow Senior Platform Engineer on a day-to-day basis. You must have attained ServiceNow Certified Technical Architect (CTA) status. You must also have significant experience in designing and implementing ServiceNow solutions across multiple data centres and public cloud platforms. You … will be a subject matter expert in multiple areas of the ServiceNow core platform modules or the IT Service Management modules. If this is of interest please apply ASAP to find out more More ❯

ServiceNow Implementation Specialist Hybrid (UK-wide) | Security Clearance Eligibility About the Role Join our Digital Customer Experience (DCX) team to design, develop, and deliver ServiceNow solutions that transform how our clients engage with customers and employees. You'll work across Customer Experience, Technology Experience, and Employee Experience workflows to drive seamless, modern interactions. What You'll Do Design & develop ServiceNow … workflow apps (CSM, ITSM, ITOM, HRSD, FSM, ITAM). Build intuitive experiences with ServiceNow's Next Experience UI, UI Builder & Service Portal. Lead integrations with CRMs, HR systems, eCommerce, and more (REST/SOAP, IntegrationHub). Ensure data integrity across platforms with migration & workflow data fabric expertise. What You Bring Strong ServiceNow expertise across workflows (CX, TX, EX).? Proficiency More ❯

Technology Support Manager (ServiceNow) - Contract Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office) Contract Length: 6 months (potential for extension) Day Rate: £625 per day via Umbrella or EC About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital … transformation to deliver better outcomes for millions of customers. About the Role We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across … all ServiceNow modules. You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value. What You'll Be Doing Interpreting user stories and supporting development through to completion Implementing new functionality and solutions in ServiceNow Collaborating with developers, analysts, architects, and external UI experts Driving platform More ❯

outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality IT support What we're looking … you if you have: 2+ years' experience in an Analyst or Service Desk role Strong knowledge of ITSM tools, telephony systems, and Microsoft Office Suite Hands-on experience with ServiceNow and ITIL frameworks Excellent communication and customer service skills The ability to work both independently and as part of a team Why join us? This is a fantastic opportunity to More ❯

Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider IT team on projects, system upgrades, security initiatives and infrastructure rollouts Identify opportunities for automation, efficiency improvements and technology enhancements Skills, Knowledge & Expertise … team leader role Strong technical knowledge of Windows OS, Microsoft 365 and Active Directory Sound understanding of networking basics (DNS, DHCP, VPN, TCP/IP) Familiarity with ITSM tools (ServiceNow, Freshservice, etc. Proven experience leading and mentoring support teams Stakeholder management skills Strong problem-solving mindset and ability to handle pressure calmly and effectively More ❯

passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯

passionate about IT support and thrive in a fast-paced, collaborative environment, this could be the perfect fit. Responsibilities- First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong … customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint, and client-facing platforms More ❯

call out rota (on call 1 week in every 8) Monitor change metrics and KPIs to identify trends, improve processes, and reduce change-related incidents Utilise ITSM tools (e.g., ServiceNow, BMC Remedy) to manage change workflows, approvals, and reporting What skills & qualifications you will need: Demonstrated experience in IT Change Management within an ITIL-aligned environment In-depth knowledge of … frameworks, with certification required Excellent organisational, coordination, and stakeholder influencing skills Strong communication and engagement abilities with stakeholders at all levels Hands-on experience with ITSM platforms such as ServiceNow, Cherwell, or BMC Remedy Proven ability to assess technical risk and impact across both infrastructure and application environments Although we operate 24 hours a day, 365 days a year, its More ❯

Cyber Security Engineer Date: 26 Sept 2025 Company: Royal London Group Job Title: Cyber Security Engineer Contract Type: Permanent Working style: Hybrid 50% home/office based We are expanding our security and resilience team within the CISO office. Over More ❯

with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯

and people. Provide training and development to control owners and operators, along with ensuring training materials are up to date. Support with the management of the test schedule using ServiceNow to ensure controls are tested in priority order and adjustments are made as the overall risk profile changes across the IT landscape. Inform stakeholders of improvement opportunities and control weaknesses … skills and the ability to remain focused and self-driven in a changing environment Excellent interpersonal, communication and presentation skills Organised, methodical with excellent project management skills Knowledge of ServiceNow - Desirable Why Join EG Group: Performance Based Bonus Scheme Flexible working hours Access to Apprenticeships and accredited qualifications Career development and progression opportunities within a global organization. ASDA Discount Card More ❯

initially a 6-month contract with the potential to extend and will be a hybrid role based in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum … years’ experience in IT Project Management, ideally within public sector or large enterprise environments Experience managing developers, scrum masters, and technical consultants across delivery lifecycles Hands-on familiarity with ServiceNow and its integration in IT service delivery Strong understanding of IT project financials, budgeting, and reporting Excellent communication and stakeholder engagement skills Ability to manage cross-functional teams and third More ❯

You'll Be Doing Join the Service Transformation Lab, where the mission is to elevate colleagues' engagement with technology through self-service portals, virtual agents, and AI integration. utilising ServiceNow, an industry-leading tool for automating colleagues' experiences, the Lab has already delivered significant value across over 50 business processes since its implementation in 2018, and the journey is just … an Assistant Technology Support Manager, you will play a vital role in driving innovative solutions for colleagues interacting with IT. Collaborating closely with developers, analysts, and architects across all ServiceNow modules, you will design, develop, and support solutions that enhance platform capabilities in a collaborative, Agile environment. Key Responsibilities Interpret user stories and support development through to implementation. Implement new … functionalities on the ServiceNow platform. Collaborate with expert user interface third parties to enhance user experience. Essential Qualifications To be considered for this role, your CV should demonstrate the following: Career Background: Proven track record at a senior level in ServiceNow development within a technical organisation. Agile Experience: Commercial experience in an agile engineering environment. ServiceNow Knowledge: Broad understanding of More ❯