1 to 25 of 129 Customer Service Jobs in Northern Ireland

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective … strategies, optimising service delivery, and leveraging technology, this could be the role for you. Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with … guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work More ❯

Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that … required to improve Sales Operations business processes across Europe through defining, documenting, and implementing an improvements program that delivers efficiency & effectiveness benefits to the customer service teams. The role requires you to identify efficiency & adoption improvements of Salesforce, the rollout, maintenance, and support of the Telephony system integrated … into Salesforce CRM, EDI process and adoption improvements and any other initiatives related to the European customer service transformation program. You will have excellent knowledge of Salesforce, and experience in driving continuous improvement initiatives across multiple regions, ideally from within relevant industries. As a results orientated, team player More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will … work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build and maintain More ❯

busy offices in East Belfast & Lisburn Road Belfast, Co Antrim. The Job : In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working … start professional mortgage advice qualifications, and a long term career in financial services. You will have the following experience/skills: Excellent sales/customer service experience. A proven track record of working in a busy mortgage administration or banking customer service role. Good knowledge of … be a positive, friendly, multitasker who is able to work independently, and as part of a team. A minimum of 4 years sales/customer service experience or banking customer service experience plus a Minimum 5 GCSEs or equivalent at grade C and above, must include More ❯

busy offices in East Belfast & Lisburn Road Belfast, Co Antrim. The Job : In your new role you will provide our customers with an excellent customer journey. You will be dealing with customer enquiries from all sources, converting these into appointments for the team of Mortgage Advisers, and working … start professional mortgage advice qualifications, and a long term career in financial services. You will have the following experience/skills: Excellent sales/customer service experience. A proven track record of working in a busy mortgage administration or banking customer service role. Good knowledge of … be a positive, friendly, multitasker who is able to work independently, and as part of a team. A minimum of 4 years sales/customer service experience or banking customer service experience plus a Minimum 5 GCSEs or equivalent at grade C and above, must include More ❯

Join to apply for the Service Desk Analyst role at Pilgrim's Europe . As part of the 24/7 European IT Service Desk team, you will work across a broad range of technologies and liaise with multiple areas of the business to support our European environment. … Customer service is your passion, with a hunger for learning and personal development. This role is part of the newly created IT Infrastructure and Operations team within the Pilgrims Shared Services Centre. As a Service Desk Analyst, you will support colleagues in delivering exemplary customer service and managing incidents and service requests. Your responsibilities include customer support and incident response, following approved processes like incident management and request fulfillment to ensure high service levels. Part-Time Hours (Covering the following pattern): Monday to Wednesday: 08:00am - 12:00pm Friday: 11:59pm More ❯

Social network you want to login/join with: Customer Relationship Specialist, belfast col-narrow-left Client: ACORN SUPPORT LIMITED Location: belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: Acorn Support … are excited to partner with a rapidly growing fintech client who has achieved remarkable success. To support their operations, we are hiring for multiple Customer Service Representative roles to join their dynamic team. Role Description This is a full-time, fully remote, work-from-home position. As a … Customer Care Executive, you will play a key role in delivering exceptional service to customers, ensuring satisfaction, and resolving inquiries in a timely and professional manner. You'll represent a trusted fintech brand known for innovation and excellence in customer experience. We provide all the necessary equipment More ❯

annum (pro-rata) Full time (37 hours per week), Permanent At Co-Ownership, we’re passionate about making homeownership more accessible and delivering excellent customer service. Our values—putting the customer first, doing the right thing, evolving and improving, and working together—guide everything we do. We are … proud to be an accredited member of the Institute of Customer Service, reflecting our ongoing commitment to excellence and continuous improvement. We wish to appoint a Digital Experience Specialist who will work as part of our customer service team and help us to improve our customer experience. They will work with other teams in order to drive continuous improvements, be passionate about digital transformation, customer insights and service excellence. Along with offering a competitive salary, private health care and a NILGOSC pension, we also have an award winning health and well-being programme More ❯

Join to apply for the Customer Support Specialist- AI Trainer role at DataAnnotation 3 days ago Be among the first 25 applicants Join to apply for the Customer Support Specialist- AI Trainer role at DataAnnotation This range is provided by DataAnnotation. Your actual pay will be based on … own schedule. Do you have the following skills, experience and drive to succeed in this role Find out below. We are looking for a *Customer Support Specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well … time Job function Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at DataAnnotation by 2x Get notified about new Customer Trainer jobs in Belfast Metropolitan Area . Belfast, Northern Ireland, United Kingdom 1 week ago Customer Service Agent - FULL TIME - Belfast International More ❯

MPA Recruitment £18.72 On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of an IT Service Desk Lead in the Belfast Area. Location: Adelaide Street, Belfast Hours of work: 37.5 hours per week (Monday to Friday: 09.00am to 5pm) Salary … range: £18.72 Your Duties: Assisting the IT Service Manager to ensure IT service processes are well-defined, implemented, and operated across the organisation. Promoting the adoption of ITIL principles within and beyond the IT Department, ensuring adherence to ITIL industry standards. Taking a lead role in the development … maintenance, and operation of IT service processes, including: Incident Management. Service Request Management. Problem Management. Change Management. Contract/SLA Management. IT-related procurement. IT Asset Management. IT Service reporting. Continual Service Improvement. Leading a team of IT Service Desk staff, offering necessary direction, support More ❯

Concentrix Belfast, Northern Ireland, United Kingdom Chat Customer Support Advisor Concentrix Belfast, Northern Ireland, United Kingdom Job Description Experience the power of a game-changing career Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our … team as a Customer Support Advisor. Job Title: Chat Customer Support Advisor Job Description Experience the power of a game-changing career Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a … Customer Support Advisor. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. This exciting role is perfect for a people More ❯

Manage and update the property management system, ensuring records are accurate and up-to-date. Generate reports and track KPIs related to maintenance and service levels. Assist with invoicing, purchase orders, and contract management. Customer Service : Deliver exceptional customer service, addressing client concerns promptly and … professionally. Handle complaints or escalate issues to senior management when necessary. The Right Fit: Essential : Previous experience in a helpdesk, customer service, or administrative role. Strong organizational skills with the ability to multitask and prioritize workloads. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite More ❯

Social network you want to login/join with: Implementation and Customer Success Consultant, belfast col-narrow-left Client: Tracker Location: belfast, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: We’re … faster, and at scale. As we expand into the US and focus on mid-sized and larger clients, we’re strengthening our implementation and customer success team. As an Implementation and Customer Success Consultant, you’ll play a key role in delivering Tracker, our SaaS garment decoration platform … garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll act as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success More ❯

Social network you want to login/join with: Service and Change Manager, newtownabbey col-narrow-left Client: ITS Computing Ltd Location: newtownabbey, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: About … us iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai.iTS is a rapidly changing, ambitious and dynamic business and we look to employ … everything they do. The Role This role will be the key iTS representative for multiple clients with responsibility for delivering the highest level of service, co-ordinating the various services provided, fulfilled by a number of technical teams and third-party service providers. The successful candidate will have More ❯

We are looking for an IT Service Desk Team Lead who will join the IT Service Desk Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business … community? There are many ways to get involved, from Employee Resource Groups to local outreach. The Role Wolfspeed NI are looking for an IT Service Desk Team Lead. You will be responsible for applying business knowledge and IT expertise globally for all our locations. In this role, you will … provide a wide range of support to our customer groups. The successful candidate will play a key role in the success of the organization by leading incident management, creating and following business processes while motivating and leading a team of high performing service desk professionals. In this critical More ❯

/join with: iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai.iTS is a rapidly changing, ambitious and dynamic business and we look … everything they do. The Role This role will be the key iTS representative for multiple clients with responsibility for delivering the highest level of service, co-ordinating the various services provided, fulfilled by a number of technical teams and third-party service providers. The successful candidate will have … previous experience of service support in a team leader or management position within a complex environment. You'll be well versed in incident and problem management and have a strong IT background. This is a hybrid role with weekly attendance to our Belfast office required. Key Responsibilities Manage Client More ❯

Join to apply for the Service Desk Analyst role at PS Praktijk Seksuologie/PS Praxis fuer Sexualtherapie 2 days ago Be among the first 25 applicants Position: Service Desk Analyst Location: Hillview House, Newtownabbey, BT36 7LQ Salary: £15.50 per hour Hours: Full Time, 40 hours per week … Monday to Friday Shifts: Must be available between 8am-5pm Type: Temporary until Approx October 2025 We are currently recruiting for a Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk … You will handle inbound calls from Schools, Colleges, and Universities across Northern Ireland, assisting with their queries. The Role Will Involve Answering and resolving customer queries and questions Logging incidents and service requests from telephone, email, and customer portal, and processing them Providing excellent customer service More ❯

Social network you want to login/join with: Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and … have the opportunity to be hands on with the latest Salesforce products. You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a … validate business requirements. Other ad hoc requests including management of the EU Sales Operations mailbox – supporting the 1,000 Salesforce users across Europe with customer service queries. What you'll need to succeed: Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features More ❯

Quality Regulatory Affairs Coordinator Position summary To offer a professional communication link between Stryker and our customer base for all quality support activities. This role serves as a key liaison between Stryker and our customers, ensuring a seamless and positive experience across all service touchpoints. This role is … responsible for managing customer inquiries, coordinating timely responses, and ensuring that customer needs are met with professionalism and care. The coordinator will work closely with internal teams to ensure that customer-facing activities are executed efficiently and in alignment with company standards . The role also oversee … maintain Global Regulatory and Quality processes and documents supporting our Global QMS. Key areas of responsibility Act as the primary point of contact for customer inquiries, concerns, and feedback. Provide timely and accurate responses to customer requests, including documentation, product support, and issue resolution. Coordinate with internal teams More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … drive to delight our Customers. Could that person be you? You will be accountable for: Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance … measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring More ❯

landmarks. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service. Job Description As a Retail Customer Advisor at Three UK, you … will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together … as a team. Key Responsibilities: Customer Engagement : Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued. Service Excellence : Create exceptional experiences through tailoring and promoting our innovative products and services. Performance Enhancement : Achieve personal and store Key Performance Indicators (KPIs) by More ❯

Customer Success Manager - Belfast (please only apply if you are based in Belfast) As a Scaled Customer Success Manager, you will provide support to our customers via digital communication channels, ensuring a smooth and effective customer experience. You will leverage your cybersecurity knowledge and expertise in R7 … products and solutions to maximize customer value from their R7 investment. About the Team The Scaled Customer Success Team is a vital part of Rapid7's Customer Success organization, designed to deliver a world-class experience to our scaled customers. This global team uses technology, automation, and … processes to efficiently scale while maintaining personalized interactions. The team manages both assigned customers and supports a one-to-many model, focusing on onboarding, customer health, and product adoption. They proactively reach out based on health and adoption signals, designing digital lifecycle programs to ensure consistent, proactive customer More ❯

Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated … a commitment to service quality excellence in your career to date. Good communication skills on all levels Ability to participate and contribute successfully within a team environment. Must have strong problem-solving skills. Good organisation & prioritisation skills Be professional, flexible, able to work under pressure and adaptable to the … lists/security around environment access. Train end users on elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management More ❯

applicants Join to apply for the Helpdesk Operator role at Mitie Cleaning & Hygiene Services Job Description Communicating with Fire and Security Engineers/Regional service Managers Better places, thriving communities. Job Title: Helpdesk Operator Shift Pattern: Monday-Friday, 9am-5pm Pay Rate: £12.60 p/h Job Description Communicating … with Fire and Security Engineers/Regional service Managers Emails & Call handling Over seeing & Scheduling Engineer workload up to 30 days in advance via Cash and IFS Meeting Service Levels (SLAs) Following management instructions Communicating with Multiple Helpdesks to ensure we are delivery customer service & to … resolve any customer queries Data Imputing Working as part of a large team Processing and maintaining customer records Ensuring all call outs logged have correct information within C4W – ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required A minimum More ❯

Remote Deployment support, and Network Reconfiguration/Migration. Will interface with the following functional groups on a day-to-day basis: Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers, and Customer Service Advocate. Basic theoretical and/or practical knowledge of L0 …/L1 optical/transmission and/or Layer 2-3 (IP protocols) and/or scripting/DevOps skills. General Activities Support service partners engineers during project deployment. Review the Technical Deployment Package details with both Internal and External Resources to ensure that they are understood by all … the Deployment Team. Serve as an escalation point for issues/problems related to the Technical Deployment Package contents. Work with the Pre-Sales, Customer, and Internal Ciena Groups to resolve any design or product-related issues and translate resolutions to the field. Responsible for archiving the As-Built More ❯