1 to 25 of 74 Customer Experience Jobs in Scotland

fast-growing clinical technology start-up that makes clinical trials easier for participants. Our mission is to eliminate any barriers participants or caregivers experience while being part of a clinical trial. Mural Health is looking to expand our team with a Customer Experience Specialist. … Mural Health, our mission is to make clinical trials easier for participants and caregivers by eliminating barriers to participation. As a Customer Experience Specialist, based in the UK, you'll be the primary point of contact for trial participants and site coordinators, ensuring they receive timely, empathetic support ...

Title: Customer Experience Cloud & AI SME Location: Remote/UAE/Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud … Employer of Record (EOR) services . Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement . Role Overview We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self ...

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Germany. Fluent German Speaker. Remote German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered … with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof ...

Technical Account Manager - VoIP, SIP, CCaaS, Contact Centre Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Germany. Fluent German Speaker. Remote German Language Grade: C1 and above Our client is a market leader in Contact Centre and AI technology. They are partnered … with global corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof ...

Opportunity We're currently recruiting on behalf of a well-established and growing telecommunications provider based in Dunfermline, who are looking to appoint a Customer Experience & Service Delivery Executive to join their expanding team. This is an excellent opportunity for someone who enjoys working closely with customers, coordinating … service delivery, and providing first-class support. The role offers a varied workload spanning customer relationship management, service coordination, order provisioning, and first-line support, making it ideal for someone looking to develop a long-term career within the telecoms and technology sector. The successful candidate will become ...

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going … live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do. Key Responsibilities Respond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutions Guide customers ...

part of something meaningful helping to close the digital divide and shape the future of rural Scotland. We are now looking to recruit Customer Operations Executives, individuals who will become the friendly, knowledgeable voice of the business. Youll support customers throughout their journey, from initial enquiry through to going … live with their service, ensuring every interaction is smooth, supportive and positive. Delivering an exceptional customer experience will be at the heart of everything you do. Key Responsibilities Respond to customer enquiries via phone, email, and web chatunderstanding their needs and recommending the right solutions Guide customers ...

right here at Sky. Role/Team overview The Digital Product Owner plays a critical role in shaping and delivering Sky Business’ customer‐facing digital experiences, with a particular focus on our B2B websites and digital journeys. The role is responsible for translating business needs into clearly defined, prioritised … ensuring that delivery teams are always working on the highest‐value initiatives that align to Sky Business strategy. Acting as the voice of the customer and the business, the Digital Product Owner works closely with Technology, UX, Content, Marketing, Sales and Operations to define and manage the product backlog ...

Customer About iProov iProov provides science-based biometric solutions that enable the world s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless … Chief Revenue Officer Location: Wework Waterloo, SE1 7ND - Hybrid Comp: Negotiable (Base) + OTE + Share Options + UK iProov Benefits The VP of Customer will lead and oversee the Customer Success, Pre-Sales, Post-Sales, and Solutions Consultancy teams to deliver exceptional customer experiences and drive ...

right here at Sky. Role/Team overview The Digital Optimisation Analyst is responsible for driving a high-performing, data-led digital experience across Sky Business platforms. The role focuses on turning user data into actionable insight, establishing meaningful performance metrics, and leading optimisation initiatives to improve reach, engagement … delivering data-led recommendations to improve traffic, engagement, and conversion Manage and optimise onsite journeys, content, and funnels to enhance customer experience (CX) and performance Collaborate with cross-functional teams (UX/UI, developers, product, marketing) to deliver measurable improvements in web performance Translate experimentation outcomes into clear ...

right here at Sky. Role/Team overview The Digital Optimisation Analyst is responsible for driving a high-performing, data-led digital experience across Sky Business platforms. The role focuses on turning user data into actionable insight, establishing meaningful performance metrics, and leading optimisation initiatives to improve reach, engagement … delivering data-led recommendations to improve traffic, engagement, and conversion Manage and optimise onsite journeys, content, and funnels to enhance customer experience (CX) and performance Collaborate with cross-functional teams (UX/UI, developers, product, marketing) to deliver measurable improvements in web performance Translate experimentation outcomes into clear ...

Role purpose: To provide 3rd line support within the MES SPEN Project Engineering team with the ability to understand bespoke, detailed customer designs and technical ownership to the businesses high profile accounts through the utilisation of specialist technical expertise. To add value, in terms of technical skills, through … Design, Build and Deploy). Key accountabilities and decision ownership: To support the development and evolution of customers products, continuously seeking to improve the customer experience through the product lifecycle. Documenting, carrying out administrative tasks and commissioning tasks Receive implementation plans from Project Engineers for peer review Assess ...

Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization … will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in our EMEA locations In this role, you ll get to: Negotiate value-driven renewals and contract changes ...

Site Operations Coordinator, you are responsible for planning, briefing, and co-ordinating content updates for COS E-Commerce websites to achieve a relevant customer journey, optimising user experience and maximising sales while adhering to COS standards for quality at all times. In this role, you will work together … website according the COS brand ID and visual guidelines through content management system (Storyblok) Collaborate within your Regional E-Commerce Team to establish a customer journey that drives profitable E-Commerce selling towards the set targets and merchandise goals, ensure product enrichment to masimise selling potential Deliver weekly performance ...

strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate … team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience ...

strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate … team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience ...

development and the skills demand within the company, certifications etc. Your Profile Our ideal candidate will bring a combination of the following skills and experience: Consulting & Leadership Experience: Previous consulting experience, including at least one year delivering operating model, or organisational design work. Proven ability to build … transformation initiatives. Execution & Solution Delivery: Leading and planning the execution of workstreams, applying structured methodologies, and contributing to service redesign efforts that optimise customer experience through digital capabilities. Business Development & Growth : Identifying opportunities for new work, expanding client relationships, and supporting sales efforts by shaping compelling value propositions ...

initial 6-month contract. This is an excellent opportunity to lead a high-performing HR Services team, ensuring the delivery of an exceptional employee experience while supporting business transformation and continuous improvement initiatives. The successful candidate will lead, coach, and develop a team of HR Advisors and Administrators, overseeing … direct reports. Produce and analyse weekly and monthly performance reports. Review, document, and continuously improve HR processes to enhance efficiency and employee experience. Skills & Experience Proven experience leading or supervising HR or shared services teams. Strong ability to manage multiple priorities in a fast-paced environment. Experience ...

wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE We re looking for an Enterprise Customer Success Manager with a passion for building long term client relationships and driving measurable success. You ll manage a portfolio of high value enterprise … accounts, deliver an exceptional, partnership led customer experience, and work cross functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing ...

wins loudly, communicate openly, innovate boldly, and believe success is something we build and share together. THE ROLE We re looking for an Enterprise Customer Success Manager with a passion for building long term client relationships and driving measurable success. You ll manage a portfolio of high value enterprise … accounts, deliver an exceptional, partnership led customer experience, and work cross functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction, as well as helping to shape the future of the Customer Success function through knowledge sharing ...

only work with some of the world s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring … solve key business challenges, and provides ad-hoc analysis/insights to improve digital experiences. The BC's performance is based on account retention, customer utilization of the platform, and insights provided to customers. Responsibilities Teach clients how to analyze their data using the Quantum Metric platform to surface ...

implement sales strategies to achieve and exceed territory targets. Build, maintain, and strengthen relationships with key customers, distributors, and industry stakeholders. Conduct regular customer visits throughout Scotland, Northern Ireland, and the Republic of Ireland. Analyse sales performance, market trends, and competitor activity to inform business strategy and decision-making. … Prepare and present regular sales reports and forecasts to senior management. Work closely with marketing, product, and customer service teams to enhance customer experience and support business growth. Represent our client at industry events, trade shows, exhibitions, and networking opportunities. Maintain accurate records and sales activity through ...

exciting opportunity to take ownership of an established support team and play a key role in shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment. The role … growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends and identifying opportunities ...

issues and resolve them quickly - Build trust through clear, confident conversations - Handle objections calmly and positively - Identify opportunities to improve or upgrade the customer experience - Hit retention, upsell and customer satisfaction targets What were looking for You dont need to know broadband inside out. Well teach … that. This role suits someone who enjoys a challenge and doesnt take no personally. What were looking for is: - Experience in retention, loyalty, sales or customer service - Confident communicator who can build trust quickly - Resilient you dont let a tough call knock you off your game - Passionate about ...