Workforce Management (WFM) Analyst, EU Workflow, EU STP Job ID: Amazon UK Services Ltd. Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. We are recruiting for … a passionate and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who is passionate about the CustomerExperience, who thinks/acts globally, who has the ability … Analyst The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about customer service initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis. We are More ❯
Amazon strives to be the world's most customer centric company. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of the catalog data that drives this selection very seriously. That's where you can help. Our vision is to "enable our Customers shop the right size and fit, every single … time". We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Program Manager for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally. You will get … customer confidence through quality delivery, robust processes and sound reporting metrics. About the team Size & Fit team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping More ❯
Customer Insights Analyst 2 Year Fixed Term Contract Location: Home/Glasgow (on site 2 days a week) Salary: £34,000 - £38,000 (+ excellent benefits including 28% pension contributions) Skills: Data Insights, Data Visualisation (Tableau, Power BI), SQL, Google or Adobe Analytics Are you passionate about using data to improve customer journeys? Do you enjoy translating complex … behavioural insights into clear, actionable strategies? If so, this could be a fantastic next step in your career. We're looking for a Customer Insights Analyst to join a data-led team focused on enhancing customerexperience across digital and contact centre channels. You'll work at the intersection of data, technology, and customerexperience-uncovering trends, identifying opportunities for service improvement, and shaping how customers engage with products and services. What you'll be doing: Analyse customer journey data from websites, mobile apps, and call centre platforms to identify key pain points, behaviour patterns, and service trends. Combine and interrogate data from multiple sources to provide a holistic view of customerMore ❯
Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Salary: £59,850 - £66,500 Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to offer an opportunity for a Customer Journey Manager … insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an … agile change delivery environment, responsible for understanding and optimising the end-to-end customerexperience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. You'll also be responsible for owning the continuous improvement of the journey and for orchestrating across functional boundaries to ensure journey efficiency to support More ❯
time left to apply End Date: August 11, 2025 (22 days left to apply) Job Title: Customer Journey Manager - Investment Change Platform Location: Edinburgh Hours : Full time Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office. About This Opportunity: We're excited to … offer an opportunity for a Customer Journey Manager to join the Investment Change Platform team within Insurance, Pensions, and Investment (IP&I). IP&I supports over 10 million customers with their investment, retirement, and insurance needs through its multi-product, multi-channel offering. Scottish Widows is one of the UK's most trusted providers, committed to delivering better … outcomes through outstanding investment solutions, customer engagement, and digitisation. We're continually evolving to meet customers where they are and empowering their financial futures. As Customer Journey Manager you'll be working in an agile change delivery environment, responsible for understanding and optimising the end-to-end customerexperience (internal and external) to ensure the needs More ❯
network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯
technology. As an Applied Scientist, you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have immediate ownership of business-critical … challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customerexperience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires independent decision-making and comfort with ambiguity. This role offers the … on one of the world's most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experienceExperience in patents or publications at top-tier peer-reviewed conferences More ❯
We have a fantastic opportunity for a customer focused individual to join our small and friendly team as Customer Support Advisors (Digital Support Coordinators) here in Glasgow. Have you got a high level of numeracy and IT skills and you are passionate about great customerexperience??? If the answer is YES then we would love to … the Role Joining our digital support team, you will provide telephone and email support to our customers, managing queries in accordance with our procedures and retaining ownership for the customer query until a resolution has been agreed. Some of the duties will include: Managing queries coming to our shared inbox from a variety of clients including different organisations such … Speaking to customers regarding systems issues, onboarding new customers and organising and performing demonstrations and training Working with other internal teams and coordinate their diaries to ensure that a customer query is dealt with on time and by a relevant team Progressing technical tickets We will provide ongoing systems and product training, keeping you up to date on new More ❯
periodically, and more details will be discussed during your interview process with our hiring managers) Expected starting salary: A competitive salary from £51,920 - £64,900 depending on the experience you can bring Closing date: 28th July 2025 Global Technology Services (GTS) is Aegon's global IT partner that provides infrastructure services, information security and global/corporate application … ops, and more. We continue to maximise the value from having a clear digital and data technology platform strategy that extends our ecosystem, as an approach to digitisation, enhancing customerexperience, and improving operational efficiency. All these teams work closely together to provide innovative and digital solutions as well as critical technology support. This is essential for enabling … Aegon's businesses around the globe to be innovative, digital, and competitive, efficient, and effective, and to provide the best solutions and customerexperience for our customers and shareholders. As a Lead CIAM (Customer Identity and Access Management) Engineer, you'll play a pivotal role in shaping and delivering secure, scalable identity solutions across a global enterprise. More ❯
traditional approaches, changing the way the industry operates. The successful candidate will be self-motivated, passionate, analytical and detail-oriented, possess superior interpersonal and communication skills, and have previous experience in leading a team in an operational/programs/tech environment. A high bias for action and being comfortable with data is an absolute must, and candidates must … Logistics business for Amazon Flex in the UK. Enable your team to find opportunities to automate and optimize existing Amazon Flex processes. This includes, but not limited to, our customerexperience, on road driver experience, and productivity/cost programs. Identify new opportunities to experiment and pilot new programs, create new tools and reporting to drive business … to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes. BASIC QUALIFICATIONS - Experience defining program requirements and using data and metrics to determine improvements - Experience managing, analyzing and communicating results to senior leadership - Experience owning program strategy and end to More ❯
We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customerexperience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯
We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customerexperience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯
Bellshill, Lanarkshire, United Kingdom Hybrid / WFH Options
Focus Group
We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customerexperience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯
CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯
Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯
Customer Analytics & Insight Lead page is loaded Customer Analytics & Insight Lead Apply locations Edinburgh London time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 6, 2025 (8 days left to apply) job requisition id 140055 End Date Tuesday 05 August 2025 Salary Range £0 - £0 We support flexible working - click … here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Our Customer Analytics & Insight Lead will define how we leverage our existing data landscape and create new data products to make more effective data driven decisions, define our Waterfront data strategy, and drive commercial results. Job Description JOB TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and motivated insight & analytics More ❯
Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the overall customerexperience? Would you like to work in an agile environment, initiating and seeing through tech-based solutions? With huge backing, this organisation is continually looking to inject new … a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer support strategy. This senior role will suit candidates who are passionate about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily … efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your team. Enhance the customer approach, taking a proactive mindset while meeting the diverse needs of the B2B base. Develop advanced reports to track key metrics and discover trends from customer data, using More ❯
Livingston, West Lothian, United Kingdom Hybrid / WFH Options
Sky
to ensure visibility and provide input into group design critiques Work with a team of UI Designers to ensure any UX design changes help to compliment the overall user experience and journey What you'll bring: Extensive experience with a specific focus on UX Design. Able to work from a high-level architectural level right down to detailed … interactions Excellent communication and interpersonal skills in order to convey complex design concepts clearly to different delivery skill sets within the organisation. Proven experience of UCD design principles and methodologies, with an ability to create user journeys, user flows, sitemaps, wireframes and interactive prototypes. Experience conducting usability testing; demonstrating an ability to plan, conduct and analyse your own … generous pension package" Private healthcare" Discounted mobile and broadband" A wide range of Sky VIP rewards and experiences" Team overview: The CustomerExperience Centre of Excellence provides CX Strategy, UX & UI design expertise , as well as CX performance and governance across multiple product roadmaps for the UK & Ireland. From how customers join Sky and engage with us, through More ❯
JOB TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and … Your knowledge and deep expertise in Group data, will help us deliver insights in a fast-paced and exhilarating Waterfront platform, where you can see how your insights inform customerexperience and support business objectives. What you'll be doing Leading a team of data analysts, to build deep and meaningful insight. Leading on developing our data strategy … Trust Pilot, and building out infrastructure in partnership with the Data Centre of Excellence. Identifying new business and optimisation opportunities by harnessing our data. Support the development of the customer strategy by working in partnership with the Customer Value Management team. Supporting specific time-bound projects, working with other areas of the Waterfront platform to deliver platform-wide More ❯
Vice President, Design & Projects We are seeking talented individuals to join our growing team! CONVERGIX Automation Solutions is transforming itself and growing by leveraging and continuously improving the strengths, experience, and capabilities of our existing businesses, along with new talent, to transform and grow into the ultimate automation solutions trusted partner, capable of solving any industrial automation challenge. The … It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customerexperience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical … acting as a mentor to promote Convergix values. Tenacity to solve problems and take ownership of solutions with a sense of urgency. Solid understanding of industrial automation and robotics. Experience in high speed automation, preferably in the Medical Device or broader Life Sciences industry. Direct experience in programming and troubleshooting PLCs, HMIs, vision systems, robotics, and AGV/ More ❯
Software Development Engineer, ADSP: Guidance Job ID: Amazon Development Centre (Scotland) Limited How can Amazon improve the advertising experience for customers around the world? How can we help advertisers and customers find each other in a meaningful way? Amazon Advertising creates and transforms the connection between retailers/service providers and customers. Our teams strive to reinvent the way … devices, and in the physical world. Amazon Advertising seeks a Software Development Engineer to join the ADSP Guidance engineering team in Edinburgh. We make recommendation products that fuel our customer's advertising campaign workflows and performance. You will work as a full time Software Development Engineer at our development centre in Edinburgh, Scotland. Your team will own the business … with simple and straightforward solutions, applying appropriate technologies and software engineering best practices and building solutions that have scaled and performed. You will also have a focus on the customerexperience, great teamwork and communication skills, and a motivation to achieve results in a fast-paced environment. The position offers exceptional opportunities to grow your technical and non More ❯
Insight Experience for Women - Software Engineering Fast track your career at our Insight Experience for Women, Software Engineering, Edinburgh, 2025 Do you want to learn more about Software Engineering, and how you can get your career off to a flying start? Our Insight Experience is your chance to get a flavour of what it's like to … technologies, ways of working, and frameworks to tackle complex problems and deliver industry leading services for our customers. What you'll do Join us for an enriching one-day experience in Edinburgh designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning conference and an afternoon on … enjoy a tailored timetable featuring esteemed members from our Gender Network, who will share valuable insights and engage in discussions. The afternoon will offer a hands-on opportunity to experience what it's truly like to be part of our programme, emphasising the real-life applications of learned skills. This year's Insight Programme is focussed on placing the More ❯
Guest Operations Specialist Edinburgh Are you looking for an opportunity that's a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? If you are professional and courteous, with the ability to provide a world class service we'd love to hear from you. Aviation & travel … experience would be advantageous, but not essential. Role Info: Guest Operations Specialist - Customer Service/Flight Support - VIP Aviation Edinburgh Airport Competitive Salary & Benefits Package Permanent - Full time Who we are: We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional … a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer. What you'll be doing: As Guest More ❯
made windows, doors and living spaces products and services. RatedExcellenton Trust Pilot with over 4000 reviews and voted thebestcompany in the UK in our sector by consumer championWhich.co.uk,the customerexperience and service is at the heart of everything we do. With locations throughout Scotland, CR Smith is amongst the UKs largest home improvement companies with a highly … to operations. Participate in system upgrades, testing, and documentation. Integrate RPG applications with other systems and technologies as needed. Provide end-user support and training where necessary. Required Skills & Experience: Strong analytical and problem-solving skills. Proven experience in RPG IV/ILE programming. Strong knowledge of IBM i (AS/400, Power8) systems, including CL, DDS, and … DB2. Familiarity with IBM i system administration and job scheduling Experience and familiarity working in a manufacturing environments and associated business process flows (e.g. Sales Operations, Inventory, Production, Finance, Logistics). Ability to write clean, maintainable, and well-documented code. Excellent communication and interpersonal skills. Desirable Skills: Experience with SQL on IBM i, APIs, or web services integration. More ❯
The Straumann Group is a globally leading provider in the field of aesthetic dentistry. We combine experience, scientific evidence, and innovation with passion and are committed to uncompromising quality to offer dental professionals and patients worldwide the best possible solutions. As a pioneer and market leader in dental implantology, we have consistently expanded our product portfolio in recent years. … on support to end users and contribute to capability-building initiatives and user training. Analyse and share data to drive understanding of platform adoption and utilization (internal and external), customerexperience and engagement, and campaign effectiveness. Identify behavioural trends and patterns to support go-to-market strategy. Data Quality & Integrity Ensure CRM data landscape across SAP CRM and … processes. Stay informed on emerging tools and help integrate them into our BI/CRM ecosystem. Market Intelligence & Strategy Support Collect and analyse data on market trends, competitors, and customer needs. Support development of internal market insight packs and dashboards. Assist in strategic reviews, commercial planning cycles and GTM using internal and external data. Who You Are Driven, analytical More ❯