18 of 18 Customer Experience Jobs in Scotland

join frog frog is part of Capgemini Invent and partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market-defining business models … each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from … client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

across multiple sites. If you like structured chaos with purpose, this role has your name on it. What you will be doing Monitoring bespoke customer portals and incoming service requests Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team … routes via IT to support service delivery needs Ordering additional equipment based on demand and operational requirements Liaising daily with internal departments and external customer contacts Identifying opportunities for continuous improvement and helping refine processes Providing consistently high levels of customer service across all interactions A typical working ...

Customer Service Manager (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

Customer Success Team Leader (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

opportunity Retail is undergoing a major shift. Stores are no longer just places to transact — they’re places where customers experience brands, receive expertise and build relationships. Appointments, services and consultations are becoming a core part of how modern retailers operate. Appointedd powers those experiences. Our platform helps retailers … manage appointment-driven customer journeys across stores and services, and we work with some of the most interesting brands and retailers in the market. We’re entering an exciting new phase of growth and are looking for a Head of Sales to help scale our enterprise retail business. This ...

opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Guaranteed on call bonus Company funded healthcare plan Life … documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll travel daily to customer sites across the Hospitality & Retail … Cat5/5e/6 and fibre). Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately. Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary. Cabling ...

approach, the business is increasing its reliance on SaaS platforms, ERP systems and cloud solutions to drive efficiency, improve operational workflows and enhance customer experiences. We have a brand new opportunity for a Test Lead who will be responsible for establishing and delivering the test strategy for the business. … Coach and mentor any future QA team members helping to build a high‐performing QA function. About You What We’re Looking for Proven experience as a Test Lead, QA Lead or Senior QA Testing Tools & Automation with experience of integrating automated tests into Agile delivery pipelines. (Experience ...

working on foundational engineering, focusing on improving the underlying frameworks, tooling, and performance that enable FanDuel to deliver an exciting and innovative customer experience. Working with our React Native Sportsbook application, you'll enhance the core React Native platform and shared codebase to improve performance, scalability, reliability, and developer … looking for skilled engineers who are empathetic communicators with a commitment to continuous improvement and engineering excellence. The ideal candidate has significant experience delivering production React Native applications, can propose pragmatic solutions to performance and platform challenges, and enjoys mentoring others and raising quality standards. As a member ...

through transformation journeys that deliver real resultsExperience in strategic engagements for large or mid size organisations on public clouds (AWS, Azure or GCP)Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives.Demonstrated success in cloud transformation initiatives, guiding clients through … Azure, or GCP, and how they enable innovation within specific sectorsStrategic insight into how cloud enables enterprise transformation, including data & analytics modernisation, enhanced customer experiences, and agile operating models.Knowledge of cloud operating models across public, private, hybrid, and multi-cloud environments, and their implications for governance and scalability.Awareness ...

working on foundational engineering, focusing on improving the underlying frameworks, tooling, and performance that enable FanDuel to deliver an exciting and innovative customer experience. Working with our React Native Sportsbook application, you’ll build and optimize select native Android components while also enhancing the core React Native codebase … looking for skilled engineers who are empathetic communicators with a commitment to continuous improvement and engineering excellence. The ideal candidate will have experience with both React Native and native Android development, able to propose pragmatic solutions for performance optimization, work collaboratively within our technical vision, and contribute ...

businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. Are you a Software Engineer who thrives on real ownership? At Perk ...

booking involves far more steps, suppliers, and failure modes than most people realise. Our job is to hide that complexity and deliver a seamless customer experience. We’re not there yet — and that's the opportunity. You’ll be working across mission-driven teams tackling core platform reliability, self … pairing sessions to lift the overall standard. At Perk, we are a team, the team's success is your success. Desired skills and experience Product Leadership: Translates complex business goals into technical roadmaps; de‐risks ambiguous projects through spikes and prototyping. System Architecture: Architects scalable, evolvable systems and data ...

digital experiences across Specsavers' web platforms? We have an opportunity to join the team on a fixed term contract until September 2027. As Digital Experience Activation Manager, you'll take day-to-day ownership of delivering digital experience activity across web platforms ensuring that agreed roadmaps and priorities … effectively executed. Working closely with the Digital Experience Lead, you'll translate strategy and insight into clear delivery plans, briefs and coordinated execution across SEO, CRO, UX, content and optimisation. You'll coordinate delivery across SEO, CRO, UX, content, CMS and technical workstreams, acting as the central delivery lead ...