15 of 15 Problem Management Jobs in Scotland

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change … Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively More ❯

Frameworks: Terraform, OPA, HashiCorp Sentinel, etc. Security Infrastructure: Splunk, Archer, HIVE. Cloud: Azure, M365, AWS. Database: Oracle, MSSQL, SQLite. Non-Technical Attributes Must Have: Problem Solving: Excellent troubleshooting, analytical, and debugging skills. Agile: Experience working within Agile teams. IT Service Management (ITIL): Familiarity with ITIL best practices for … service management, including incident management, problem management & change management. More ❯

join their team. Key Responsibilities: Manage daily operations of business applications. Handle calls and tickets from Outsourcers/users. Maintain supplier relationships. Support incident management for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to resolution. Conduct … s vision as the firm's Technology partner. Perform operational activities including incident calls and capacity monitoring. Validate and adjust incident classifications. Support incident management framework and problem management processes. Ensure optimal use of business applications. Experience: Relevant certifications e.g: CompTIA A+, ITIL Foundation, Microsoft Office Specialist … ITSM tool - Service Now. Background in application support, service desk, and/or maintenance teams Excellent customer service and communication skills. Strong analytical and problem-solving abilities. Proficient in technical systems operation. Understanding of technology landscapes, including cloud infrastructures. More ❯

practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most … and improve business performance SLO's. 2+ years of experience with Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) and retrospective analysis. 2+ or more years in hands-on technical roles (such as site reliability engineer, software engineer, DevOps … engineer, infrastructure engineer). Experience with infrastructure management across multiple cloud and on-premise environments using tools such as Terraform, Bicep, PowerShell, Ansible. Knowledge of fundamental cloud security (e.g., identity and access management, firewalls, etc.) Strong collaboration and communication skills in a hybrid environment using Microsoft Teams, email More ❯

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Supporting services through proactive identification of risk, swift resolution of live issues and proposing appropriate fixes/improvements for future Working … supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL databases More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within … update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft More ❯

with 3rd party vendors, and developing in-house applications that will become part of the technology platform for the business. Designing storage tools for problem management and preventive maintenance (alert and capacity management). Understanding storage virtualization, automation, storage provisioning, distributed and scale-out file systems, software More ❯

and smooth operation of our applications. You will deliver development and test services to our business. You will be responsible for tool selection, vendor management and the technical roadmap for one or more Royal London applications ensuring continuous improvement in availability, currency, and commerciality. This is an exciting opportunity … for an individual with a strong technical background and a passion for problem-solving to contribute to the growth and success of our organisation. This is a progressive role, joining the pensions applications teams, delivering scalable solutions to both our customers and employees. You will have the opportunity to … contributes to our values of strengthening our customers' mutual choice, by providing sustainable technology solutions to our customers. About the role You will provide problem management and incident resolution capability (production support) for the platform you are responsible for. Build trusting relationships with key stakeholders and internal customers. More ❯

within the Service Delivery Team to increase the rate of first contact resolution and self-support materials available to end users. Ownership of asset management process in region (complying with group wide approach). Role may involve work outside of core hours including when travelling to other UK Offices. … Working in collaboration with regional service delivery colleagues to identify trends/patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and internal staffing changes. Efficiently and effectively investigate, diagnose, progress and action … systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/O365. Mobile and Laptop device management including Intune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform advantageous but not critical. Proven experience More ❯

had Experience with IBM WebSphere Application Server (ND), Familiarity with J2EE Web Application Containers , Understanding of banking operations , Knowledge of ITIL processes (Change, Incident & Problem Management). Please send your CV for consideration More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a … first responder relative to troubleshooting, problem resolution, and escalation. Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture. Role Responsibility You More ❯

knowledge. If an incident is a P1 OR is a recurring root cause of incidents, 2nd Level Support will evaluate and initiate handover to Problem Management. What you'll need to succeed We are looking for experienced software helpdesk support engineers. Experience using ServiceNow, Jira and Anywhere 365 phone More ❯

join a growing team in Glasgow. Responsibilities: Develop and maintain scalable solutions for managing Enterprise Infrastructure and Data Solutions Design and implement tools for problem management and preventive maintenance. Work as part of a global team, providing technical advice and solutions. Essential Skills: Excellent skills in Python programming More ❯