1 to 25 of 28 Service Management Jobs in Scotland

positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent Aberdeen comprises three businesses, interactive investor (ii), Investments, and … public markets or alternative asset classes. About The Role The purpose of the role is to ensure the effective design of IT services, aligning with strategic business objectives and service management principles, overseeing their acceptance by IT support teams in readiness for going live in our production environment. You will work with multiple stakeholder groups to design IT … services and ensure their requirements are fulfilled by delivery teams. You will also provide value-add IT service impact information to support the delivery of new and changed services. Key Responsibilities Establish and maintain strong and productive relationships with key stakeholders at all levels of Aberdeen PLC and our strategic suppliers. Be the IT service management expert More ❯

What you'll be doing: As our Head of Service Management and Customer Experience, you'll lead a combined team of Service Delivery Managers, Technical Account Managers, and Customer Experience professionals, responsible for delivering exceptional customer outcomes across our cloud-managed services. You'll shape and execute our service strategy, drive continual improvement, and act as … a senior point of contact for key customers, including C-level stakeholders. You'll report to the COO and work cross-functionally with technical, sales, and service teams to ensure our services are reliable, scalable, and aligned to customer success, as well as acting as senior escalation point for service issues, general escalations and dispute resolution for some … of the groups largest and most valued customers. You'll also: Lead and develop our Service Delivery and Customer Experience teams Design and implement a forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence More ❯

+ excellent benefits including 28% pension contributions) We are working with a leading public sector organisation who are looking for a Change & Release Manager to join their Service Change Team. This is a key role where you'll help shape and manage the delivery of new and enhanced business and IT services, ensuring that changes are introduced seamlessly into … live operations with minimal impact to users and customers. This is an initial 2 year fixed term contract. The Role As Change & Release Manager, you will: Lead the management of changes and releases into production, working with multiple senior stakeholders, business units, and third-party suppliers. Support a major transformation programme, overseeing the transition to a new multi-supplier … Contribute to the development of best practice, embedding continual improvement across change and release management. About You You'll be an experienced Change & Release Manager with a passion for service excellence and demonstrable experience in: Leading change and release management in a multi-supplier, outsourced model. Managing service changes and producing associated documentation and evidence. Working in More ❯

was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities. Position Technical Support & Incident Management Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming support requests based on business impact and urgency … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with Microsoft … Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers … licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers … licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. Leads … or participating in IT security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to More ❯

underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. Leads … or participating in IT security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

Workplace Technology Engineer Hybrid/Edinburgh Up to £55,000 About the Role We are seeking a talented and proactive Workplace Technology Engineer to join their Service Delivery Technology team. This permanent role plays a crucial part in empowering users with the latest Microsoft 365 tools and ensuring a modern, efficient workplace environment. What You Will Do Act as … Develop user documentation, quick reference guides, and training materials to enhance productivity and collaboration. Monitor the Microsoft 365 roadmap to identify changes and their implications. Collaborate with Infrastructure and Service Desk teams to resolve escalated issues and ensure smooth rollouts of new tools. Identify opportunities for continuous improvement and enhance the digital workplace experience. About You The ideal candidate … user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace technology, we would love to hear More ❯

inside IR35) Location: Glasgow (3 days onsite per week) Start date: ASAP Our client, a large global consultancy, is seeking a Senior Data Engineer to join a Enterprise Systems Management (ESM) team on a contract basis. ESM plays a critical role in developing and maintaining applications across the business, enabling the delivery of innovative technology solutions for a global … agile squads and contributing to technology solutions that support more than 10,000 developers and production engineers worldwide. Key Responsibilities: Design, develop, and maintain ESM applications across data management, automation, orchestration, and service management. Build and support self-service portals, incident/change management, and capacity management tools. Develop event management solutions, including monitoring More ❯

in tandem. Key Duties & Responsibilities for our IT Support Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems and be … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for our IT Support Engineer Position: Basic understanding of PC hardware set-up and configuration Knowledge More ❯

in tandem. Key Duties & Responsibilities for our IT Support Engineer: Provide technical support; answering support queries either onsite or via phone or email Maintain a high degree of customer service for all support queries and adhere to all service management principles Assist with customer implementations either remotely or on-site Take ownership of user problems and be … enquiries from clients and help them resolve any hardware or software problems Support users in the use of computer equipment by providing necessary training and advice Escalate more complex service issues to the relevant member of the team Essential Skills and Experience Required for tour IT Support Engineer: Basic understanding of PC hardware set-up and configuration Knowledge of More ❯