1 to 25 of 31 Service Management Jobs in Scotland

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

about best practice and work well together. Experience/skills we are looking for Primary skills: GCP, AWS, Kubernetes, Docker, Network Security GCP Cloud Service management, e.g., Kubernetes, Cloud SQL, IAM, etc. AWS Cloud Service management, e.g., EC2, EKS, RDS, etc. Linux OS server management Windows OS server management NGINX management and configuration Proven Kubernetes experience Google Cloud Service management, GKS, Secret Management, etc. Experienced in scripting languages such as PowerShell Information security, including ISO27001 Working with network security services, IPS, IDS, firewalls Windows network management VPN management ...

about best practice and work well together. Experience/skills we are looking for Primary skills: GCP, AWS, Kubernetes, Docker, Network Security GCP Cloud Service management, e.g., Kubernetes, Cloud SQL, IAM, etc. AWS Cloud Service management, e.g., EC2, EKS, RDS, etc. Linux OS server management Windows OS server management NGINX management and configuration Proven Kubernetes experience Google Cloud Service management, GKS, Secret Management, etc. Experienced in scripting languages such as PowerShell Information security, including ISO27001 Working with network security services, IPS, IDS, firewalls Windows network management VPN management ...

Manager position. Benefits for the role: Competitive salary, generous annual bonus, Life Assurance, Private Medical Insurance, 25 days holiday plus bank holidays (rising with service), Enhanced Maternity & Paternity Family Leave, Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety … online and in-store discounts and development opportunities. As our Change Manager you will enable effective management and the delivery of information technology services and ensuring business relations within the organization are managed. You will liaise with all other IT service functions to make sure that services ...

experience plus amazing benefits Location: UK Hybrid, with occasional travel to Glasgow/Gosforth hubs Our Team An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. … running of the business area to ensure we meet our SACM commitments. You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL ...

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

Service Design Lead – 6 month Contract - £475 - £500 per day (Inside ir35/Umbrella) - Remote Meraki Talent are delighted to be partnered with a market leading business in Glasgow who are looking for an IT Service Design Lead on a contract basis to join their team. You will … lead the Service Introduction and Production Readiness activities for a major program launching in February/March. This role ensures all technical, operational, and support elements are in place for a smooth transition from project delivery to live operations, with zero disruption to customers or business processes. Key Responsibilities ...

leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we're dedicated … across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: Assist in administration of core cloud platform ...

leading mid-tier professional services provider globally. In 2024, we recorded global revenues of over US$15 billion across our core service lines - Audit & Assurance, Tax, Advisory, and Business Services & Outsourcing. With a worldwide community of over 119k professionals operating in 166 countries and territories, we're dedicated … across the application portfolio, while also helping manage applications to maintain data integrity, availability, performance, recoverability, and security in line with established policies and service levels. Key accountabilities: Performance and progress in the following areas will be the priorities for this position: Assist in administration of core cloud platform ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents … resolved quickly, and longer-term improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet ...

role, you will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving … root cause analysis and permanent fixes. Lead Major Incident Management during UK hours, ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential ...

role, you will manage the full lifecycle of problems, ensuring timely resolution and minimizing impact on the organization. You will also provide Major Incident Management capability within the UK timezone, handling critical situations and ensuring effective communication with stakeholders. Key Responsibilities Own and manage the lifecycle of problems, driving … root cause analysis and permanent fixes. Lead Major Incident Management during UK hours, ensuring rapid resolution and clear communication. Collaborate with technical teams and senior leadership to translate complex issues into actionable insights. Support continuous improvement of ITIL-aligned processes, with a focus on Problem and Incident Management. Essential ...

Service Desk Analyst THIS ROLE IS WORKING FROM HOME, BUT MUST BE IN COMMUTABLE DISTANCE FOR LIVINGSTON FOR 1 X MONTHLY MEETINGS Role involves oncall and supporting a 24x7x365 support service Excellent career opportunities for someone who wants to build their career in IT. THE COMPANY … They support customers in the commercial, public, and retail sectors across the UK. THE ROLE: You will be working as part of a UK service desk providing 1st line support for external customers with iT issues. You will provide a 1st fix, or escalate to 2nd/3rd line ...

major global organisation based in Glasgow (hybrid) are looking for an experienced Senior IT Service Manager , to join their growing operations team. If you're passionate about ITIL, thrive in high-pressure situations, and love driving improvements that make a real impact - then it could be a great fit. … Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders, mentoring incident managers, and driving real ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery and Head … Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote role, with ...

Service Delivery Coordinator Base Salary £40k Fully Remote HQ in London The opportunity: As a Service Delivery Coordinator – you'll be joining a telecoms company responsible for next generation wireless infrastructure. You'll work in a small team and closely with the Head of Delivery and Head … Programmes to support their key customers. The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals. Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors. It's a fully remote role, with ...

Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services … support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise. Requirements: Proven experience implement scalable, high-availability network solutions (LAN, SD-WAN, Cloud) Ability to lead network delivery projects ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must … working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

benefits tracking Oversee all IT and OT operations across UK sites, covering infrastructure, connectivity, security and end-user support Manage complex vendor and service-provider ecosystems, ensuring strong SLAs, performance and commercial control Act as the primary UK interface with Group IT across infrastructure, cybersecurity, data platforms and digital … policies, standards and security frameworks across UK operations Deliver projects using appropriate methodologies (gate-based, waterfall and agile), with clear governance and milestones Monitor service performance, risk, resilience and continuous improvement Support adoption of data, automation, AI and digital solutions to drive efficiency and operational performance. About You Proven ...

tooling. Key Responsibilities: Implement and maintain standardised operating procedures for deployment, configuration, and testing. Automate manual tasks and deployment processes. Maintain version-controlled configuration management (Terraform, Ansible, or similar). Keep virtual machine and service configurations documented and up to date. Support automated testing (unit, integration, regression). … documentation in line with standards. Collaborate with engineers, developers, and operational teams to deliver high-quality services. Provide customer support and record activities in service management tools. Contribute to continuous improvement of processes and tooling. Full perm role including organisation benefits (Excellent pension) Fully remote with the need ...