51 to 75 of 75 Service Management Jobs in Scotland

Field Engineer – Hybrid Role with Production Print Expertise This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands … will consider disclosed information on a case‐by‐case basis, in line with our policy on the recruitment of ex‐offenders. To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes ...

root causes, implementing solutions and recommending performance tuning opportunities. Ability to collaborate effectively with cross-functional teams, including Cyber Security, Infrastructure, ERP Systems and Service Desk teams, to resolve operational issues and deliver project outcomes. Experience working with third-party suppliers and vendors to manage technical issues, support activities … full software development lifecycle (SDLC), from requirements gathering and design through to deployment, support and continuous improvement. Experience in deployment and environment management, including planning and delivering database upgrades, patching schedules and release management activities. Experience contributing to technical architecture design, working with stakeholders, vendors and internal ...

evolution towards SaaS. Developing DevOps and cloud capabilities, improving CI/CD, automation, platform reliability and software delivery. Providing leadership across IT operations, infrastructure, service management and business continuity. Overseeing cyber security strategy, risk management and compliance, including ISO 27001, alongside the selection and management … such as Claude, GitHub Copilot or AI agents to improve personal and team productivity, automate processes and introduce new ways of working. Excellent stakeholder management skills and the confidence to lead change within a growing, evolving technology environment. Experience transitioning traditional software products towards SaaS, implementing security operations partnerships ...

Office. Experience handling LTSC Channels and KIOSK is highly desirable Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License. ...

Experience handling LTSC Channels and KIOSK is highly desirable \n Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models \n Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS … peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners \n Working Knowledge of IT Service Management (ITSM) software (ServiceNow) \n Excellent customer interface and customer service skills \n Some flexibility with working hours when needed \n Full ...

write code Managing product outcomes: advocate for data-driven decision making Product leadership: seek opportunities for reuse and learning across your organisation, represent product management in your area in conversations with senior stakeholders, protect teams, for example, from unnecessary distractions and requests to change direction and lead some product … management community activities and participate in cross-government communities Product management: set the strategy and vision for your products, collaborating with others and create a prioritised roadmap for your products and use it to discuss product strategy at all levels Stakeholder relationship management: identify and resolve issues ...

Scottish Government OGD Recruitment is seeking a Head of DevOps and IT Service Delivery for SAAS in Scotland. The role leads operational delivery of infrastructure, DevOps and IT service management to ensure secure, reliable digital services for students and colleagues across Scotland. Lead continuous improvement across platforms ...

protecting and enhancing our technology environment. This is much more than a traditional security operations role. You'll work across cloud security, vulnerability management, threat detection, incident response and infrastructure protection, while also contributing to the development and improvement of our wider IT environment. Reporting directly to the CISO … responsibilities will include: Implementing and improving security controls across AWS, Microsoft 365, corporate endpoints and network infrastructure. Managing security technologies including SIEM, EDR, vulnerability management, endpoint protection and identity and access management. Monitoring security alerts, investigating potential threats and coordinating vulnerability remediation. Conducting vulnerability assessments, security configuration reviews ...

hybrid private cloud platform, migrating customer services in planned stages and retiring the legacy infrastructure. Multiple workstreams will run in parallel and the live service must remain operational throughout. You will be DataVita’s senior technical authority for the customer, owning the technical direction across both phases. This … stable live service. Key Responsibilities Build and maintain an accurate, evidence-based picture of the estate using platform exports, monitoring, backup, security and service management data, validating findings against multiple sources. Identify and prioritise risks based on real-world impact, agreeing whether to remediate immediately, address through ...

Help shape the future of student funding services in Scotland by leading the technology platforms and service delivery that enable thousands of students to access the support they need. The Student Awards Agency Scotland (SAAS), an Executive Agency of the Scottish Government, is seeking a Head of DevOps … Service Delivery to lead a key function within our Digital team. Our mission is to provide secure, reliable and user-focused digital services that support students, colleagues and partners to access and administer student funding effectively. In this senior leadership role, you will oversee the operational delivery of infrastructure ...

technical role providing specialist Azure design and architecture expertise across cloud migration, platform engineering and infrastructure services. Working closely with internal stakeholders, managed service providers and delivery partners, you will help ensure cloud platforms are designed, delivered and transitioned in line with agreed architecture, governance and operational standards. Reporting … Lead Cloud & Platform Architect and escalating architectural decisions where needed What you’ll do Engage as a technical specialist to steer managed service partners (e.g. Microsoft and other MSPs) delivering the Azure migration, ensuring their work aligns with the agreed target architecture and standards Review and approve partner-produced ...

infrastructure. Maintain engineering utilities and infrastructure scripts. Develop automation for configuration generation, provisioning, monitoring and administration. Integrate CAD infrastructure with Jenkins/CI and service‐management workflows where appropriate. Improve observability, auditability and maintainability of infrastructure services. Monitoring, Metrics & Capacity Planning Develop dashboards and metrics for engineering infrastructure. … Strong scripting and automation skills, preferably Python and shell. Experience with LSF or comparable distributed compute environments. Experience with enterprise version‐control/data‐management infrastructure such as Perforce Helix and IPLM Experience with engineering project/workspace management. Understanding of compute, storage and network requirements for EDA environments. ...

plays a critical role in delivering secure, resilient and scalable technology that underpins our national services. Working at the heart of our Digital Delivery Management function, you’ll be part of a collaborative, forward-thinking team that partners with internal specialists and external suppliers to design … Lead, you’ll take ownership of key platforms, driving their ongoing development and performance as live services. You’ll work closely with technical and service management, product colleagues to ensure the platforms continually meet user needs, delivering meaningful improvements to the experience of both citizens and staff. This ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

large-scale AI workloads, including distributed training at scale. Understanding of security, access control, resilience/continuity and systems-operation rigour (ITIL or equivalent service management). Strong collaboration and influencing skills across technical and non-technical stakeholders; ability to explain complex technical concepts clearly and to mediate ...

Engineers and UX designers in understanding their customer Research and innovate solutions within our product areas like Artificial Intelligence model creation, Data Design, IT Service Management, DevOps and Continuous Integration Communicate and articulate the value of UX and the rationale behind your research process and recommendations, bringing … technology owners Adept at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organisational levels Strong communication, project planning and management skills Preferred qualifications, capabilities and skills: Experience of working in corporate technical delivery teams a bonus Good understanding of Infrastructure Platforms beneficial ...

Enterprise Security Governance Analyst Edinburgh | Hybrid We’re working with an established investment management organisation looking to hire an Enterprise Security Governance Analyst to join its Edinburgh-based security team.This is a broad role focused on the governance, coordination and oversight of cyber security activities across the organisation. … across ongoing security work.It would suit someone who understands the fundamentals of cyber security and risk but whose real strengths are organisation, governance, stakeholder management and attention to detail . Responsibilities Support the delivery of security governance and assurance activities Maintain security documentation, records and supporting evidence Coordinate security ...

maintain secure, resilient systems that support benefit applications, client communications, data sharing and reporting. The role requires strong product leadership, collaboration with technical and service management colleagues, and involvement in hiring #J-18808-Ljbffr ...

business area provides technology for the services National Records of Scotland (NRS) delivers to our customers, including Architecture & Business Analysis, Project and Programme Delivery, Service Management, Cyber Security, Infrastructure Engineering & Support, Data Engineering & Support, and Digital Engineering & Support. Working as part of our Digital Engineering Team, you will ...

transformation for clients across industries. You will design target operating models, assess existing capabilities, and drive automation-first, AI-ready delivery across IT and service management. The role emphasizes GenAI, agentic workflows and AI governance, with opportunities to shape propositions, collaborate across levels and contribute to business development while ...

rate is up to £500 per day outside IR35, dependent on experience. You will work within a small team, collaborating across infrastructure, delivery, and service management to translate complex concepts for stakeholders. #J-18808-Ljbffr ...

clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, interactive investor … business and technology teams. The role will support and improve Aberdeen’s Oracle ERP Finance platform, including Supplier Portal, General Ledger, Fixed Assets, Cash Management, Accounts Receivable and Accounts Payable. The successful candidate will translate Finance requirements into system changes, lead patching and release activity, resolve production issues ...

walk through Auros’s security posture, with support from senior team members.Run first-pass vendor security reviews as part of third-party risk management, using AI to summarize vendor documentation and flag gaps.Review requests for new software, browser extensions and AI tools against the approval process, and route … like workflows that took on repetitive tasks and made a team measurably more efficientTechnical foundation in security operations (e.g. alerting, endpoint, identity and access management) and incident response fundamentals, enough to understand and explain Auros's overall security posture.3 years of experience in security, IT, compliance, or a customer ...

walk through Auros’s security posture, with support from senior team members. Run first-pass vendor security reviews as part of third-party risk management, using AI to summarize vendor documentation and flag gaps. Review requests for new software, browser extensions and AI tools against the approval process … workflows that took on repetitive tasks and made a team measurably more efficient. Technical foundation in security operations (e.g. alerting, endpoint, identity and access management) and incident response fundamentals, enough to understand and explain Auros's overall security posture. 3 years of experience in security, IT, compliance ...

across Europe, setting the platform strategy, roadmap, prioritised backlog, standards and adoption of new capabilities. Lead development and adoption Genesy capabilities including digital self-service, messaging, web chat, voice, outbound dialling, routing, workforce engagement, and other relevant capabilities. Drive implementation of AI-enabled capabilities including chatbots, agent assist, conversation … intelligence, summarisation and workflow automation. Provide hands-on technical and service leadership for platform configuration, integrations, testing, releases, incidents, problem resolution and complex change while developing a growing specialist team. Own Genesys budgets, licensing, renewals, supplier relationships, commercial negotiations and business cases for further investment. Own connected contact-centre ...