Service Delivery Manager
- Hiring Organisation
- MLL Telecom Ltd
- Location
- SL7, Little Marlow, Buckinghamshire, United Kingdom
- Employment Type
- Permanent
ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues … technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable *Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. *Experience of working ...