Performance Management Jobs in the South East

1 to 25 of 40 Performance Management Jobs in the South East

EPM Manager - London / Hybrid

London, South East, England, United Kingdom
Hybrid/Remote Options
Noir
EPM Manager - London/Hybrid (EPM Manager, Enterprise Performance Management, SAP, Oracle, Anaplan, BOARD, One Stream, Workiva, Workday, PlanView, Budgeting, Forecasting, Finance, EPM Manager) Our client is a global innovator and world leader with one of the most recognisable names within technology. They are looking for an experienced EPM Manager with significant experience leading and supporting transformation projects … including, planning, architecting, designing, building, and testing models/reports in the Enterprise Performance Management area. You will be tasked with leading the delivery of high-impact planning and forecasting solutions for their clients, helping them achieve successful EPM implementations. We are seeking an EPM Manager capable of leading ERP implementations, with exceptional client delivery/consulting skills … The successful candidate will have strong application knowledge of functionalities of technologies like SAP, Oracle, Anaplan, BOARD, One Stream, Workiva, Workday, PlanView, etc. They will also possess excellent stakeholder management skills and the knowledge/experience of consulting to design/deliver technology solutions that support driving a client's strategy. Relevant finance qualifications, such as ACA, CIMA, ACCA More ❯
Employment Type: Full-Time
Salary: £75,000 - £95,000 per annum
Posted:

Senior Business Analyst

Reading, Berkshire, England, United Kingdom
Sanderson
defining and shaping strategic outcomes to deliver change across the business which maximizes business benefit and architectural reusability. As a Senior Business Analyst, you will also provide leadership and performance management for a team of analysts. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations … proposed solutions, considering both technical limitations and operational impacts. Make recommendations providing thorough and well-reasoned justification, with reference to the business drivers and business case. Be responsible for performance management of Business Analysts, supporting their development and training needs. Produces clear and effective documentation of both a detailed and descriptive nature, using graphical and statistical information in More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

SAP Analytics Cloud Manager - London / Hybrid

London, South East, England, United Kingdom
Hybrid/Remote Options
Noir
SAP Analytics Cloud Manager - London/Hybrid (SAP Analytics Cloud Manager, EPM Manager, Enterprise Performance Management, SAP Analytics Cloud, SAC, Analytics Cloud, Planning, Budgeting, Forecasting, Finance, SAP Analytics Cloud Manager, EPM Manager) Our client is a global innovator and world leader with one of the most recognisable names within technology. They are looking for an experienced SAP Analytics … grow the company's EPM practice both internally and externally. The successful candidate will have strong application knowledge of SAP Analytics Cloud technology and data implementation, possess excellent stakeholder management skills and the knowledge/experience of consulting to design/deliver technology solutions that support driving a client's strategy. We are keen to hear from talented SAP … Salary: £75k - £95k + Pension + Benefits To apply for this position please send your CV to Nathan Warner at Noir Consulting. (SAP Analytics Cloud Manager, EPM Manager, Enterprise Performance Management, SAP Analytics Cloud, SAC, Analytics Cloud, Planning, Budgeting, Forecasting, Finance, SAP Analytics Cloud Manager, EPM Manager) NOIRUKTECHREC NOIRUKREC More ❯
Employment Type: Full-Time
Salary: £75,000 - £95,000 per annum
Posted:

RAN Architect

london (paddington), south east england, united kingdom
Boldyn Networks
High‐Density Demand CaaS (HDD CaaS) venue scenarios like stadia, multi-purpose arenas, etc. The RAN Architect is responsible for the end-to-end architecture, design authority, and lifecycle management of Boldyn's multi-tenant Neutral Host platforms, which deliver virtualised 4G/LTE and 5G Radio Access Networks for enterprise and high-density venues. These platforms provide each … Mobile Network Operator with a dedicated, secure tenancy, supporting seamless connectivity and service excellence. This role leads the definition of high-level architectural frameworks, delivery processes, and network management best practices. Key responsibilities include optimising operational technology infrastructure for outstanding Quality-of-Service (QoS), ensuring service level excellence, and driving cost-efficient, scalable network design. The RAN Architect also … all architectural documentation, including High-Level Design (HLD), Low-Level Design (LLD), and Configuration Information Questionnaire (CIQ), ensuring alignment with industry standards and customer requirements. Define and enforce network performance management frameworks, overseeing KPI monitoring, SLA adherence, and optimisation strategies at both network-wide and site-specific levels. Establish and govern network configuration management practices, including parameter More ❯
Posted:

Performance Data Analyst

Ramsgate, Kent, South East, United Kingdom
DrPA Secure
religious beliefs E mpowermentWe centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing. Job Summary The Data Performance Analyst will provide data analysis, performance monitoring, and reporting support for operations at Manston STHF. The role involves collecting, interpreting, and presenting data to inform decision-making, drive … operational efficiency, and support the organisations continuous improvement agenda. The post-holder will work closely with the Senior Management Team and operational staff to ensure data-driven insights underpin operational planning and service delivery. Key Responsibilities Data Analysis & Reporting Collect, collate, and validate operational and performance data from multiple sources. Analyse data trends to identify risks, opportunities, and … areas for improvement. Produce timely and accurate reports, dashboards, and visualisations for management. Support strategic and operational decision-making through data insights. Performance Monitoring Track and report on key performance indicators (KPIs) aligned with organisational objectives. Supports site KPIs by providing accurate and timely performance data, analysing trends to identify operational risks and opportunities, and delivering actionable More ❯
Employment Type: Permanent
Salary: £28,000
Posted:

Head of People Operations

london, south east england, united kingdom
Hybrid/Remote Options
Endava
self-service innovations to evolve how HR operates. This leader thrives in fast-paced, evolving environments, using data to inform decisions, solve problems, and inspire teams. With strong stakeholder management and change leadership capabilities, they foster collaboration, build trust across functions, and consistently deliver results that align with business priorities. Key Responsibilities include: Leadership & Strategy Provide global leadership for … HR Operations teams, overseeing end-to-end HR administrative services including onboarding, offboarding, employment changes, contract management, document handling, and employee data management. Develop and execute a multi-year HR Operations transformation and mindset-shift strategy aligned with business objectives, focused on automation, service excellence, scalability, and fostering a culture that embraces change and innovation. Shared Services & Operating Model … handoffs. Process Excellence & Automation Identify opportunities for digitization, automation, and workflow optimization across the employee lifecycle. Partner with internal and external teams to deploy tools (e.g., process automation, document management, self-service portals) that reduce manual work and increase accuracy and speed. Work as part of the new location/M&A team to ensure set up of new More ❯
Posted:

Dynamics 365 Functional F&O Lead Consultant

london, south east england, united kingdom
Black Pen Recruitment
to degree level, Masters preferred Microsoft Dynamics certifications such as Microsoft Dynamics 365 Core Finance and Operations and Microsoft Dynamics 365 Finance and/or Dynamics 365 Supply Chain Management Functional Consultant Associate (preferred) 9 to 11 years of relevant experience in a similar role, particularly in Microsoft Dynamics professional services Experience/Knowledge about ERP implementation methodologies Excellent … the company Act as a reference point to other employees when escalations are required Support with the retention and engagement of employees through on the job mentoring, coaching and performance management Support management team with resource forecasting and planning as well as taking an active role in recruitment of new employees To carry out additional duties as More ❯
Posted:

Informatics Team Lead

Reading, United Kingdom
Royal Berkshire NHS Foundation Trust
duties of the job oOversee the delivery of business intelligence and analytical services that support strategic decision-making across the Trust in key areas such as Statistics and Planning, Performance and Quality, Finance and Income Reporting, and Operational Efficiency.oEnsure the team produces accurate and insightful reports, dashboards, and data analyses using advanced BI tools (e.g., SQL, Power BI, Qlik … contacted through a different method, please inform the recruitment team. Job description Job responsibilities Work closely with the Information Manager to ensure that the team contributes effectively to integrated performance reports, and that these reports are aligned with the Trusts strategic priorities.Support the Information Manager in developing and refining policies, procedures, and guidelines related to information services, ensuring compliance … ensuring that the information team is equipped to support and sustain these initiatives.Collaborate with the Trust Improvement Programme Board and other DDaT teams to drive successful technology-based change management and ensure that data services are aligned with broader digital transformation efforts.Ensure that all information services adhere to the Trusts governance frameworks, including those related to data security, system More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Networks and Communications Manager

Reading, United Kingdom
Royal Berkshire NHS Foundation Trust
deployment of the Trust's enterprise network infrastructure, alongside its communications and voice systems. This role combines strong leadership with advanced technical expertise to ensure the resilience, security, and performance of the Trust's network architecture, while supporting integrated communication and mobile solutions. The post holder will collaborate with IT teams, senior managers, clinicians, and external partners to deliver … Lead the design, planning, configuration, and maintenance of the Trust's enterprise network infrastructure, including LAN/WAN, wireless connectivity, VoIP telephony systems, and associated communication platforms. Oversee network performance, capacity planning, and resilience, ensuring secure and reliable connectivity across all Trust sites and services. Manage device policies and ensure robust monitoring and lifecycle management of all IT … responsibilities Lead the design, planning, configuration, and maintenance of the Trusts enterprise network infrastructure, including LAN/WAN, wireless connectivity, VoIP telephony systems, and associated communication platforms. Oversee network performance, capacity planning, and resilience, ensuring secure and reliable connectivity across all Trust sites and services. Manage device policies and ensure robust monitoring and lifecycle management of all IT More ❯
Employment Type: Permanent
Salary: £55690.00 - £62682.00 a year
Posted:

Sales Director

london, south east england, united kingdom
Hybrid/Remote Options
9fin
Sales Director to lead and inspire a team of 6–8 high-potential sales professionals. This is a frontline leadership role where your decisions directly shape revenue growth, team performance, and customer success. You'll combine hands-on coaching with disciplined pipeline and forecast management, building a culture of accountability and high achievement. For the right candidate, this … a world-class sales organisation. What You'll Do Drive Revenue Results You will be accountable for ensuring your team consistently achieves quota, with your success measured through team performance Implement strategies and tactics that translate directly into revenue growth Pipeline & Forecast Management Run disciplined weekly pipeline and forecast reviews with each team member, ensuring accuracy, risk assessment … and deal progression Talent & Performance Management Lead recruitment and hiring for sales positions, including candidate evaluation and selection Refine and implement onboarding process for new salespeople, including training on how to deliver platform demos, how to adhere to 9fin's sales process and qualification and forecasting methodologies Manage performance through structured reviews, goal setting, and improvement plans More ❯
Posted:

Senior Programmer

Midhurst, West Sussex, South East, United Kingdom
SkillGate
eLearning business. We are based in a beautiful, converted barn near Midhurst, 10 miles from Chichester, West Sussex. We offer one of the industry's most advanced Learning and Performance Management Systems and a wide range of online training courses - covering regulatory and self-development training. We are looking for an ambitious individual, with the essential experience described … below, on a full-time or part-time basis, who wants to increase their experience and responsibility and join our management team. In addition to the account management team and production team, we have 3 full time programmers, a server manager and two designers. We use Windows and Linux servers hosted by a third-party hosting company. Application … ISO 27001 and Cyber Essentials Plus accredited. Responsibilities: The core responsibility will be for creation of specifications and delivery of code that meets the needs requested by the account management team. In this regard, typical activities will include: managing and supporting other coders as needed participating in planning and designing appropriate code to meet the evolving needs of our More ❯
Employment Type: Permanent, Part Time
Salary: £70,000
Posted:

Principal Agile Delivery Consultant

london, south east england, united kingdom
Qodea
Estimate, plan and implement the analysis activity for projects and engagements; including leading the engagement with stakeholders to understand their requirements and sometimes challenge their value Effective requirement elicitation, management and traceability, functional and nonfunctional; Manage the backlog as 'Product Owner' on behalf of the client, maximise value delivered, validate features and support test activity Work closely with technical … professionals to lead effective discovery to enable development of solutions that deliver value, understand business benefits and dependencies Delivering agreed outcomes from projects using appropriate project management techniques, collaboration, leadership and governance. Agile Methodology and Scrum Framework: Tailor the Agile approach according to the project context; facilitate Agile events and assist others to understand the Agile approach and selected … and communication Empower team growth by providing guidance, support, development opportunities, and addressing skill gaps Help to evolve the Agile Delivery function by sharing knowledge and skills, Improving organisational performance by developing the performance of projects and workgroups to meet agreed objectives with measurable results. Work with the Sales function to assist with project scoping/discovery activity More ❯
Posted:

OSS and Network Domain SME

london, south east england, united kingdom
Infosys Consulting - Europe
About Infosys Consulting: Infosys Consulting is a global management consulting firm helping Fortune 1000 companies and other leading enterprises solve their strategic, operational, and technology challenges. Our consultants bring deep industry expertise and rigorous analytical capabilities to deliver measurable results and sustainable value. We are committed to fostering a collaborative and inclusive work environment where diverse perspectives are valued … and innovation thrives. Role Overview: Infosys Consulting is seeking a highly experienced and knowledgeable Principal or Senior Consultant with deep expertise in Operations Support Systems (OSS), Service Management, and the Telco Network Domain. Based in our London office, you will play a pivotal role in advising and guiding our telecommunications clients through complex business and technology transformations. You will … of technical acumen, business consulting skills, and the ability to lead and contribute to high-performing teams. Responsibilities: · Lead and contribute to consulting engagements focused on OSS transformation, service management optimization, and network domain strategy for telecommunications clients. · Utilize deep knowledge of Telco Network Domains (e.g., Fixed, Mobile, IP, Cloud, 5G, IoT) and their associated business processes (e.g., Network More ❯
Posted:

Customer Success Manager

london, south east england, united kingdom
Hybrid/Remote Options
Bridewell
Gold level, Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management … Annual Reviews. Prepare documentation, presentations, and reports to support and display project decision making and delivery. Own minutes and actions from meetings, follow up resolutions with appropriate teams. Own performance management for your customer ensuring services are as contracted, delivered to high quality standard, manage scope creep and revenue leakage. Get customer feedback via net promoter surveys to … services. Provide continuous education for customers to help build business strategy and goals, mapping the customer journey. Assist development of Bridewell engagement strategies, policies, procedures, and governance. Provide escalation management to enable swift and accurate decision making for resolutions for both Bridewell and the customer. Be able to communicate confidently about managed security services using appropriate language and make More ❯
Posted:

Head of Software Development

Guildford, Surrey, South East, United Kingdom
REC SOLUTIONS LIMITED
Payroll Giving charity donation scheme Company-paid healthcare cash plan Company Share Options scheme Key Responsibilities (C#,C++, SQL, .NET, Trading, FinTech, Financial Technology, financial Services) Resource and project management across both the Development and QA functions. Performance management of all direct reports, including regular 1-2-1s, conducting annual appraisals, and managing performance. Support individual … highest of standards. Contribute to the product road map. Act as a point of internal escalation for the company's on-call support line alongside other members of the management team. Actively develop products when needed. Splitting time 20/80 with development and management responsibilities. Skills and Experience (C#,C++, SQL, .NET, Trading, FinTech, Financial Technology, financial … specifically trading. Essential to have worked with C#,C++, SQL, .NE Have experience as a line manager or mentor of people in technical roles. Have strong organisational skills including management of Jira A strong technical mindset and a desire to be a product knowledge expert Strong interpersonal skills and comfortable with speaking directly with customers where needed Be extremely More ❯
Employment Type: Permanent
Posted:

SC Cleared Data Analyst - Until March 2026

London, South East, England, United Kingdom
Sanderson
stakeholders across a large and complex organisation. This is a fantastic opportunity for a senior-level analyst to contribute to a strategic transformation project shaping the future of reporting, performance management, and business intelligence. This role blends hands-on data analysis, BI development, and stakeholder engagement with exposure to more strategic initiatives, making it ideal for someone who … and dashboards. Familiarity with systems such as Salesforce CRM, Oracle, and ServiceNow (or similar). Strong analytical skills, able to present complex information clearly and effectively. Experience in change management and impact assessment relating to systems and data. Excellent interpersonal and communication skills, including managing difficult conversations constructively. Confident decision-making based on evidence and analysis. Strong report writing … and documentation skills. Effective stakeholder engagement to gather and refine requirements. Solid project management, organisation, and prioritisation skills; able to deliver under pressure. Attention to detail while maintaining awareness of the wider business context. If you believe you expierence aligns with the requirements of this role, drop me a message or give me a call: | Reasonable Adjustments: Respect and More ❯
Employment Type: Contractor
Rate: £500 per day
Posted:

Category Manager

Woodstock, Oxfordshire, South East, United Kingdom
Ridge & Partners LLP
About the role: We are looking for someone with a real passion for procurement & category management within Technology, who has the desire and willingness to learn and grow. We are interested in applicants who have established experience in Technology spend management, or people who are eager to grow into the role from relevant expertise. This person will play … tenders, selection etc Negotiate contracts and commercial agreements, ensuring compliance with policies and relevant regulations Build and maintain strong relationships with technology vendors, suppliers and internal stakeholders Monitor supplier performance and manage key supplier relationships, driving service improvements Work with IT and business leaders to understand requirements and align procurement strategy with goals Analyse spend data and trends to … identify opportunities for cost optimisation & risk reduction Ensure effective governance, contract management and risk mitigation across the supply base Support broader procurement initiatives The skills and experience you need for this role: Proven experience in procurement and category management, with specific expertise in technology Strong track record of running RFPs + RFQs and competitive tenders within IT categories More ❯
Employment Type: Permanent
Salary: £65,000
Posted:

Finance Data Transformation Lead

Windsor, Berkshire, United Kingdom
Hybrid/Remote Options
Adecco
insight-driven decision-making. Responsibilities: Shape the Finance Data Strategy: Design and deliver a multi-year roadmap for finance data transformation, partnering with Global Process Owners (GPOs) to ensure performance management, legal, fiscal, and regulatory requirements are met. Master Data Excellence: Drive global efforts to harmonise finance master data (e.g., chart of accounts, cost centres, legal entities), overseeing … executed right first time and leveraging modern tools (e.g., Databricks, Datasphere, Purview). Insight & Reporting Enablement: Partner with BI teams to surface unified, reconciled data models that support both management and statutory reporting. Capability Building: Define enduring roles and skills needed to sustain and evolve the finance data landscape. Change Leadership: Champion a data-driven culture through communication, training … and financial systems within large, complex organisations. Deep knowledge of finance processes (Record-to-Report, FP&A, Tax, Treasury) and their underlying data structures. Proven expertise in master data management (MDM), data standardisation, and governance frameworks. Familiarity with SAP S/4HANA and other major financial systems. Qualified accountant (ACA, ACCA, CIMA or equivalent) desirable. Strong leadership and stakeholder More ❯
Employment Type: Contract
Posted:

Network Manager

Newport, Isle of Wight, South East, United Kingdom
Job Switch Ltd
will need to be on the Isle of Wight for 2 - 3 days per week (own transport useful but not essential) Job Purpose Working in collaboration with the Network Management team this role forms part of the Senior Contract Management Team (SCMT) providing support to the Strategic Manager and the Service Director to ensure an effective scrutiny framework … performance management of SPV/OpCo; site inspections and audits; communication with stakeholders including elected members and Town and Parish councils To act as the first Deputy Contract Manager in support of the Strategic Manager and Service Director. Job Context Lead and manage the network function on all network management and operational aspects of the Highways PFI … maintenance strategies for all assets within O&M Programme Scrutinise NRSWA & Road space bookings, emergency road closures and SU programme Manage route, safety and cleansing inspections Review Service Provider performance weekly, monthly and annually and identify performance failures against contract and instigate internal audits to establish contractual position. Lead on managing Network Board, Programme Board and Member Review More ❯
Employment Type: Contract
Rate: £37 per hour
Posted:

Senior Supply Chain Manager Head of IT category

Whiteley, Fareham, Hampshire, England, United Kingdom
Hybrid/Remote Options
Proactive Appointments
a selected portfolio of spend across the business and manage end to end supply chain activity to support delivery of business and category objectives. You will also lead the performance management for nominated supplier contracts. You will be able to deputise for the corresponding Head of Supply Chain (line manager) as required. Key skills & experience A Supply Chain … Procurement professional with extensive category and contract management experience.Qualified to Degree/MBA level with membership of a relevant professional body (e.g. CIPS).Well versed in the application of best practice procurement processes and tools.Excellent planning and organisational skills, including project management.Demonstrable knowledge and skill in: • Multi-million-pound complex contract negotiations across all areas of spend (typically up … to £80m).• Leading cross-functional teams and projects.• Excellent communication and stakeholder management skills with proven ability of influencing at senior levels.• Delivery of value improvement and specifically ‘bottom line’ savings.• Within “blue chip” & FTSE 100 companies.• Regulated business requirements. Other experience required • Responsible for managing up to £80m of complex, technical spend.• Supply Chain delegated authority of More ❯
Employment Type: Full-Time
Salary: £85,000 - £95,000 per annum
Posted:

Regional Lead, Integration Engineering, Cloud

london, south east england, united kingdom
Google
Dublin, Ireland . Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in consulting or a customer-facing role delivering cloud solutions. Experience in people management, including managing engineers or architects through technical project delivery. Experience in leading cloud transformations, including customer-facing migration, program management, service discovery, assessment, planning, execution and operations. Experience … MBA or Master's degree in Computer Science, Engineering or a related field. Experience in one or more of the following disciplines: Data Center Design, build-out, or Facility Management; managing large-scale Windows or Linux environments; network design and deployment; databases; or storage systems. Experience in systems design with architecting or explaining systems interactions including data flows, common … partner to enable growth and solve their most critical business problems. Responsibilities Foster a positive team culture, through hiring and developing a team of Cloud Technical Specialists with objectives, performance management, and career coaching. Provide domain expertise in cloud infrastructure and platforms, serving as a trusted technical advisor to customers and solving cloud migration and transformation issues. Work More ❯
Posted:

Technology Director

london (city of london), south east england, united kingdom
Wells Fargo
talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers Required Qualifications: Experience in Technology Strategic Leadership, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience … education Management or leadership experience Desired Qualifications: Hands-on experience working with Microservices, J2EE architecture Strong understanding of middleware and application server concepts like Integration, Transactions and XA transaction, Security, Connection pooling, Load balancing and Messaging; clustered server environment and familiar with system performance related tasks Strong analytical skills with high attention to detail and accuracy Ability to More ❯
Posted:

Senior Finance Business Partner

London, South East, England, United Kingdom
Lorus Partners LTD
culture of commercial accountability across operational stakeholders.Key Responsibilities:- Lead business partnering with Design and Build leadership teams, providing clear financial insight, challenge, and recommendations.- Drive effective financial planning and performance management across c. £0.5bn of annual capital investment.- Manage, develop, and mentor a team of two finance professionals.-Deliver high-quality analysis to support strategic decision-making, investment … a high-performing team.- A proactive mindset and commercial curiosity, with the drive to deliver results in a fast-paced, evolving environment.This represents a fantastic opportunity to shape financial performance across a £0.5bn annual investment portfolio. More ❯
Employment Type: Full-Time
Salary: £80,000 - £90,000 per annum
Posted:

Head of Global MSP Operations

crawley, west sussex, south east england, united kingdom
Hybrid/Remote Options
Uptime Solutions Ltd
Delivery Managers and Team Leads across three follow-the-sun locations. Embed a strong, people-first culture emphasizing accountability, collaboration, and service excellence. Champion employee engagement, professional growth, and performance management within the Ops function. Operational Oversight: Ensure 24×7 operational coverage and consistent global handovers across Helpdesk and NOC teams. Oversee service quality, response times, and SLA … adherence across all regions. Partner with NOC leadership in Sri Lanka to align service standards, escalation paths, and cross-team processes. Strategy & Reporting: Report operational performance, trends, and improvement initiatives at board level. Identify and drive continuous improvement initiatives in people, process, and tooling. Provide input into headcount and resource planning, advising on budget requirements and capacity. Process & Delivery … Excellence: Ensure consistent process adoption and documentation across locations. Collaborate with Service Delivery and Automation teams to improve operational maturity. Lead incident management reviews and service improvement plans for key partners. Key Outcomes: High employee engagement and retention across Ops. Consistent SLA performance and reduced service variance between regions. Improved collaboration and cultural alignment across global teams. Clear More ❯
Posted:

Head of Customer Service

London, South East, England, United Kingdom
Robert Half
and continues to expand globally.The RoleYou will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.About You* Proven experience leading and scaling Customer Service teams in FinTech or … record managing KPIs, SLAs, and service excellence.* Strong communication and leadership skills.* Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.What's on Offer* Competitive salary + performance bonus* Private medical & dental insurance* Enhanced parental leave* Modern Central London office Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:
Performance Management
the South East
10th Percentile
£41,625
25th Percentile
£48,625
Median
£55,000
75th Percentile
£64,063
90th Percentile
£89,750