technologies and the remainder focused on mentoring, process improvement, and driving service excellence. You will be the go-to escalation point for your team, ensuring tickets are resolved efficiently, root causes are addressed, and knowledge is shared to build capability across the service desk. This role is ideal for someone who enjoys leading from the front solving technical challenges … drive continuous improvement. Be the Go-To Expert Provide hands-on support for complex 2nd and 3rd line escalations. Troubleshoot across servers, networks, cloud platforms, and security systems. Lead rootcauseanalysis and ensure documentation and learning are shared across the team. Champion Service Excellence Identify opportunities to optimise, automate, and enhance service delivery. Maintain focus on More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with … assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete … ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct rootcauseanalysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer More ❯
and components for validation and testing purposes. Validate electrical designs through testing, ensuring that designs meet functional, performance and safety requirements. Identify, analyse, and resolve electrical system issues. Conduct rootcauseanalysis to propose solutions and prevent future occurrences. Provide leadership, technical guidance and mentorship to junior engineers, fostering a collaborative and knowledge-sharing environment. Documentation and … is advantageous but not critical. Experience with safety procedures for high voltage systems (up to 1000V). Knowledge of communication protocols such as CAN & Ethernet. Experience with simulation and analysis tools for electrical systems. Knowledge of electric vehicle architectures, power electronics, and battery management systems would be advantageous. Familiarity with industry standards and regulations related to electric vehicles. Excellent More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Larbey Evans
system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and rootcauseanalysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders More ❯
activities. Optimize code performance for customisations and ensure QA scope in partner contracts. Work with regional tech teams to align QA frameworks for localization requirements. Conduct post go-live rootcauseanalysis and drive continuous improvements. Define and monitor quality metrics, analyse test results and communicate findings to stakeholders. Build a quality-driven engineering culture and scale More ❯
activities. Optimize code performance for customisations and ensure QA scope in partner contracts. Work with regional tech teams to align QA frameworks for localization requirements. Conduct post go-live rootcauseanalysis and drive continuous improvements. Define and monitor quality metrics, analyse test results and communicate findings to stakeholders. Build a quality-driven engineering culture and scale More ❯
and Citrix Desktop Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities Problem resolution, rootcauseanalysis, and continuous improvements for long term solution IT Asset Management for starters and leavers User engagement to encourage best practice and effective use of all More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake rootcauseanalysis with technical teams where required Collaborate with other teams (where required) to ensure efficient remediation and resolution Facilitate meetings both internal and external Support other More ❯
failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform RootCauseAnalysis where appropriate, propose and implement long-term fixes. Log hardware calls with vendor for any failed infrastructure. Proactive management and maintenance of the backup infrastructure. More ❯
with security standards and regulations (e.g., ISO 27001, SOC 2). Implement monitoring solutions to detect and respond to real-time security incidents. Troubleshoot infrastructure and security issues, performing rootcauseanalysis in production. Mentor junior engineers in security best practices and DevOps approaches. Collaborate with technical leads to enhance internal workflows and security processes. Essential Knowledge More ❯
data completeness, accuracy, and consistency. Monitor data quality dashboard, analyze KPIs, data trends and patterns (e.g. for inconsistencies, errors, and anomalies), and support business insights and reporting. Proactively support rootcauseanalysis and remediation of data quality issues - collaborate with data owners and data stewards to prevent or remediate data quality issues. Work with business and technical … Qualifications, Knowledge and Experience Required: Degree in Information Management, Data Science, Business, or a related field is desirable. SAP Data Administration: Prior experience with SAP environments (preferably in data analysis and administration) Knowledge: SAP data structures, transactions, integration points. Experience: Managing master data in SAP ECC. Exposure: SAP S/4HANA , SAP Datasphere, SAP MDG . Data Governance & Quality … Tools: e.g. Collibra, Talend, Snowflake, PowerBI. Knowledge: Metadata management, data lineage, cataloguing. Proficiency: SQL, data analysis tools. Experience: Data integration, ETL processes. Familiarity: Data visualization tools (Power BI, Tableau). Awareness: Data governance, management practices, tools. Exposure across several key global groups. Competitive salary, + Bonus, medical and retirement benefits. Wellbeing, Sports. To Apply: Please contact Alison Basson quoting More ❯
Take basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost tuning. Participate in on‐call for your area and drive root‐causeanalysis with crisp follow‐ups. 15% Collaborate Pair with back‐end & front‐end to wire extractors/detectors and agents into ticketing, voice, and analytics stacks … ADK preferred). Proven track record shipping AI agents and building RAG pipelines. LLM + DS depth: Prompting/tooling, retrieval design, LLM evals; hands‐on with time‐series analysis (forecasting, change‐point, drift). Cloud & ops: Basic infra ownership on GCP (or AWS/Azure): networking, autoscaling, CI/CD, IaC, observability, and cost control. Communication: You explain More ❯
scalable Oracle solutions. Develop and maintain integrations between Oracle systems and other business applications. Ensure data integrity, security, and compliance within all Oracle financial modules. Troubleshoot complex issues, perform rootcauseanalysis, and implement long-term fixes. Optimise system performance and streamline financial workflows through automation and enhancements. Provide technical leadership, mentoring, and best practice guidance within More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid/Remote Options
Lorien
prioritise and deliver high-impact solutions. SQL & Data Validation Write and optimise SQL queries to extract, manipulate, and validate data. Support data profiling, cleansing, and quality assurance activities. Perform rootcauseanalysis on data anomalies and inconsistencies. Data Product Design & Delivery Work with Data Engineers to design scalable data pipelines and models. Contribute to feasibility assessments and More ❯
during month-end and year-end close. Support governance, compliance, and audit requirements related to SAP P2P activities, including maintaining technical documentation and service catalogues. Drive operational excellence through rootcauseanalysis, process improvements, and automation initiatives. Lead operational reviews, monitor team performance, workload distribution, and ensure quality of support. Represent the support team in project working More ❯
validation. Collaborate closely with developers, product managers, and DevOps engineers to identify risks and ensure test coverage. Champion quality standards, best practices, and metrics for monitoring test effectiveness. Perform rootcauseanalysis of defects and contribute to preventive measures. Mentor and support junior QA engineers, fostering knowledge sharing and team development. Contribute to system-wide improvements by More ❯
Key Responsibilities Own and manage the Problem Management process in alignment with ITIL v4 practices. Proactively identify problems based on incident trends, monitoring data, and stakeholder feedback. Facilitate structured RootCauseAnalysis (RCA) sessions using methodologies such as 5 Whys or Fishbone diagrams. Maintain and update the Known Error Database (KEDB), ensuring visibility of workarounds and permanent More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid/Remote Options
The Workshop
line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details to facilitate fast resolution. Perform rootcauseanalysis on recurring or complex issues to prevent future occurrences. Provide reports and documentation on findings to management and other teams for further review or corrective More ❯
Worthing, West Sussex, England, United Kingdom Hybrid/Remote Options
Adecco
and establish ongoing measurement and improvement processes.Develop data quality dashboards and reports to provide visibility of quality levels and trends across various domains.Define and manage data issue processes, including rootcauseanalysis, remediation tracking, and escalation.Collaborate with the Data Platform Product Owner and Data Architect to ensure alignment with the wider data architecture and governance model.Support data More ❯
Worthing, Sussex, United Kingdom Hybrid/Remote Options
Adecco
ongoing measurement and improvement processes. Develop data quality dashboards and reports to provide visibility of quality levels and trends across various domains. Define and manage data issue processes, including rootcauseanalysis, remediation tracking, and escalation. Collaborate with the Data Platform Product Owner and Data Architect to ensure alignment with the wider data architecture and governance model. More ❯
s capability in deploying and managing Zscaler solutions. Collaborate with network, security, identity, and infrastructure teams to ensure seamless integration with enterprise systems and architectures. Troubleshoot complex issues , perform root-causeanalysis, and provide advanced support for escalated incidents related to Zscaler services. Contribute to documentation, governance, compliance, and operational standards for Zscaler configuration and lifecycle management. More ❯
security environments. Understanding of Networks, Routers, DMZ and Switches. Extensive Core Linux Or MS Windows administration skills. Experience of VMware vSphere virtualisation systems. Good understanding and ability to perform rootcauseanalysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or More ❯
london, south east england, united kingdom Hybrid/Remote Options
Cogna
by implementing logging, monitoring, and alerting systems (e.g. Azure Monitor, Datadog, etc.). Partner with internal teams to improve resilience, automate toil, and reduce lead time to deployment. Drive rootcauseanalysis and reliability improvements from incidents. What we're looking for Production-grade coding experience: Proficient in writing maintainable, testable, and scalable code in real-world More ❯
Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: FMEA, DFM, DTC, SPC, Takt time, Automation, Production improvement, Lean manufacturing, Rootcauseanalysis, Strong communicator, Analytical At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that … in electric motors for aircraft propulsion. As a Systems Design Engineer, you will support electrical machine System Design projects throughout the product life-cycle, from initial requirements capture and analysis, through concept generation, design, manufacture and verification & validation. The Role Systems Design Engineer is a role where you will be responsible for developing overall system related technical decisions, while … analyse requirements, develop system architectures, design concepts and down select to a final engineering solution. Support the definition of the system V&V plan and support system testing and analysis Prepare documentation for system qualification and aircraft certification Help identify continuous improvement opportunities and contribute to the Safran Electrical & Power improvement journey Desirable Experience We are looking for candidates More ❯
london (city of london), south east england, united kingdom
LegalAndGeneral
to-end solution designs Balancing strategic and tactical approaches to suit varied business scenarios Designing scalable, repeatable and sustainable data solutions with Data Operations and Market Place teams Producing analysis artefacts including user stories, data flows and service design diagrams Coordinating with delivery teams to estimate time and cost for new data solutions Investigating data issues and enabling rootcauseanalysis with stakeholders Supporting the implementation of data controls and driving adoption of core data capabilities Qualifications Who we're looking for: Experience delivering data projects within the Asset Management industry Strong analytical skills and a structured approach to problem solving Proven ability to design and communicate data services and operating models Collaborative mindset with experience More ❯