Team Leader - 2nd Line Support Analyst £30 per hour/Inside IR35 Urgent/6 months We're seeking an experienced and proactive Senior 2nd Line Support Analyst who combines strong hands-on technical capabilities with leadership experience. This role suits someone looking for the stability of a … taking ownership, guiding others, and acting as a right-hand to the IT Service Delivery Manager. You'll deliver high-quality 2nd line technical support across the business while providing leadership and mentoring to the Service Desk Technical Team. This is an ideal step for someone with experience leading … a team management role. Core Responsibilities Lead by example in resolving 2nd line tickets efficiently and in line with SLAs Provide hands-on technical support for all end-user computing and business systems Take ownership of requests through to resolution, ensuring excellent customer communication throughout Support and mentor More ❯
OX14, Sutton Wick, Oxfordshire, United Kingdom Hybrid / WFH Options
Air IT Ltd
forward-thinking MSP that values flexibility, growth, and innovation? At Air IT, we're not just about providing top-tier IT and Cyber Security support – we're about shaping the future of our industry while empowering our people to thrive. And now, we're looking for a talented individual … working in Bicester, your home office will be Milton Park, Didcot. Reporting to: Service Desk Team Leader Purpose: To provide dedicated 2nd line technical support, ensuring high-quality service and support. The role includes direct liaison with the customer, troubleshooting, and being the go-to technical guru for all … their needs. Duties and Responsibilities: Be a primary point of contact for key contacts, managing technical queries and providing top-notch support Respond appropriately to technical queries raised through effective prioritisation to meet KPIs and customer service expectations Respond to escalations from 1st line Service Desk Engineers by offering More ❯
Technical Support Engineers wanted for an MSP in Cornwall! I need candidates with virtualisation, firewall, IP and RF troubleshooting experience. This role would suit a confident, chatty customer service driven individual with experience working for an MSP. You MUST have virtualisation experience (not cloud), 1st & 2nd line supportMore ❯
Technical Support Engineers wanted for an MSP in Cornwall! I need candidates with virtualisation, firewall, IP and RF troubleshooting experience. This role would suit a confident, chatty customer service driven individual with experience working for an MSP. You MUST have virtualisation experience (not cloud), 1st & 2nd line supportMore ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
The Workshop
We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying security … configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from … first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer when escalating issues, providing all necessary details More ❯
of adhesives, supplying high-quality adhesives to customers worldwide, assisting customers with their specific bonding and sealing requirements. They are seeking a Chemist or Engineer to provide Technical Support to customers, both in the UK and Europe. This is a site based role and candidates need to be … located within commuting distance from their site. This would suit either a chemist or an engineer who is able to talk confidently to customers. Responsibilities: Provide extensive technical support to UK & European distributor network, via phone, email and in person, visiting distributors, training staff and attending joint customer … Maintaining and populating central knowledge database for product and application information Updating, populating and maintaining the master data file Availability for site visits to support sales staff technically Manning technical helpline telephone and tech support inbox Updating CRM database, forwarding sales leads to relevant salespeople and distributors Preparation More ❯
Fareham, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sterling Bridge Limited
Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work with a company that … environment? This ones for you. Were partnered with a well-established, fast-growing MSP based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2nd Line Engineer to join their growing team. Youll work with a More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
Excellent opportunity to join a global leader in IT services, support and infrastructure. My client is a household name who needs no introduction. A trusted and long term UK defence partner this role is brand new due to huge demand and growth in the sector. This role is ideal … for support specialists who want to contribute to project work and skill up with new tools and tech. On offer Salary - Up to £52k - D.O.E. 37.5 hours per week with ZERO on call - Roles are Mon-Fri Shift patterns - 7 a.m - 3.30 p.m. or 10.30 a.m. to 7 p.m. … Bonus scheme Benefits package - includes pension, healthcare etc 1st class skill up and career progression (Includes new certification support) Optional paid overtime available on a volunteer basis Opportunity for project work as well as support Plus more What do I need? Skills supporting/administering the following tools More ❯
We are seeking an experienced IT Support Contractor with proven expertise in backup technologies and Hyper-V management to support a short-term project. This is an ideal opportunity for a highly skilled contractor who can hit the ground running and ensure continuity and stability across backup and … recovery systems. Key Responsibilities: Provide technical support for backup systems and infrastructure Manage and maintain backup Troubleshoot and resolve incidents related to backup, storage, and recovery Ensure systems are optimally configured and data integrity is maintained Liaise with internal IT teams and external vendors when necessary Requirements: Proven experience … in IT support, with a strong focus on backup technologies Hands-on knowledge of backup and recovery solutions Experience with Hyper-V Ability to work independently and manage time effectively Strong problem-solving and communication skills You must be immediately available and be able to work on-site in More ❯
for what is considered technically possible. Our mission is to help our customers to keep people and society safe. The Role: As a Logistics Support Analysis Engineer, you'll contribute to the design and development of the ILS aspects of programmes and projects, for example procuring reliable, maintainable … an operational advantage for our customers. Typical tasks within the Team delivering Supportability Engineering work packages are: Assist in the production of the Integrated Support Plan (ISP) for future systems, including Spares Optimisation, Obsolescence and Maintenance plans, Life Cycle Cost (LCC), Level of Repair Analysis (LORA) and Mean Time … Technical Operations Management. A proven record of leading the development of the ISP, incorporating all ILS deliverables and element plans that influence the developed support arrangements. Evidence of assisting in the ongoing evaluation of Support performance metrics, intervention design and delivery of Support Solution reviews to improve More ❯
products are typically first on the spec sheet for flag-ship Installations into Venues, Stadiums, Universities and Office Fit-out sectors. As an Applications Engineer, you will join a dynamic team of Technical product ambassadors providing expert pre/post-sales support to their UK Commercial Systems Integrator More ❯
Staines-Upon-Thames, Stanwell, Surrey, United Kingdom
IN2-AV Recruitment
products are typically first on the spec sheet for flag-ship Installations into Venues, Stadiums, Universities and Office Fit-out sectors. As an Applications Engineer, you will join a dynamic team of Technical product ambassadors providing expert pre/post-sales support to their UK Commercial Systems Integrator More ❯
PO7, Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted … service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to … resolve complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of More ❯
Maidstone, Kent, United Kingdom Hybrid / WFH Options
Pioneer Selection
PLC CONTROLS Technical Support Specialist - 100% REMOTE BASED TRAINING AND UNRESTRICTED PROGRESSION. Salary: £55,000-£59,000 (Car allowance included) Company car (When travel is needed) Monday to Friday (REMOTE) Location: Kettering - CANDIDATES CAN LIVE ANYWHERE IN ENGLAND AS LONG AS THEY ARE HAPPY TO TRAVEL NATIONWIDE We are More ❯
Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted … service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers or external vendors when necessary to … resolve complex issues. To be successful in this role you must have the following skills Endpoint support for Microsoft Windows devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft 365 products, including but not limited to Exchange, SharePoint, OneDrive More ❯
Petersfield, Hampshire, South East, United Kingdom Hybrid / WFH Options
East Hampshire District Council
Job Title: Software as a Service Application Support/SaaS Engineer Permanent 37 Hours per week Grade 7 - £43,432 - £51,126 pa Petersfield with hybrid working. About East Hampshire District Council: East Hampshire District Council is embarking on a new journey and building a team that will … to all directorates, these are being developed simultaneously. Delivering through IT is one of the five, and we are building an IT team to support EHDC realise the benefits of effectively delivering through IT. You will play a vitally important role in providing technology to shape our future services. … most out of cloud-based IT and digital solutions. Your role will also liaise with cloud/SaaS suppliers and partners for problem analysis, support and maintenance of key software applications, specialising in systems relating to the statutory services of the organisation. Helping deliver the transformation roadmap and expected More ❯
Employment Type: Permanent, Part Time, Work From Home
permanent position. Due to travel distance applicants will be required to be living in the Kent/Essex region. JOB PURPOSE To provide technical support to a national security infrastructure programme in outdoor locations, by resolving incidents and undertaking commissioning and planned maintenance as required. The system is a … from a Telecoms, EPOS, security systems i.e. alarms, CCTV etc background and be used to working shift patterns on-call basis. The Field Service Engineer operates within a defined geographic area and as such will require regular travel and good use of communications technologies to maintain contact with team More ❯
Scope: Our client, a world leader within medical device sector are currently recruiting for a Senior Support Controls Engineer. This role involves supporting the lens making machinery and controls systems across multiple sites working closely with Machine Operators, Maintenance and IT on a daily basis. May involve limited travel … expertise to the business, supporting controls related breakdowns, driving continuous improvement initiatives through root cause analysis and assisting in the development of other engineering support departments through coaching, training and mentoring. To assist in the development, implementation, documentation and validation of complex integrated control systems within a highly automated … Assist in the design and implementation of performance monitoring software including OEE, dashboards. Integration of controls system into business systems, including manufacturing execution systems Support and optimise existing control systems. Implement and conduct training programmes for applicable support groups. Ensure the documentation and software control systems are established More ❯
An opportunity is open within our team for an enthusiastic Technical Support and Audio/Visual (A/V) Engineer to install, maintain, and support interactive solutions and hardware at our offices, client sales centres, and events across London, the UK, and overseas. Our interactive software runs More ❯