1 to 25 of 40 ITIL Jobs in the South West

Level 3 Digital Support Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer ...

administration Knowledge on supporting conference room devices Knowledge on managing cloud printing Managing asset inventory. Desktop support exp rience on Microsoft Managed desktop environnent ITIL certifications or process knowledge Person Specification INFORMING Provides the information people need to know to do their jobs and to feel good about being part ...

Description: Role: ITIL/ITSM Consultant Type: Contract Location: London, UK - Hybrid Job Details : Seeking a experienced UK-based ITIL/ITSM Consultants to support short-term advisory and assessment engagements with tier-1 clients, including professional services organizations. Key Responsibilities: Lead and deliver ITIL-aligned ITSM maturity assessments Conduct … across people, process, governance, tooling, and metrics Produce executive-level deliverables including maturity heatmaps, gap analysis, and prioritized roadmaps Provide pragmatic recommendations aligned to ITIL 4 best practices and ISO/IEC 20000 readiness Required Experience: Proven experience delivering ITIL/ITSM maturity assessments Strong working knowledge of ITIL ...

automation and scripting (PowerShell, Terraform, Bicep, ARM) Backup, disaster recovery, and business continuity solutions Security tooling and best practices Relevant certifications (Microsoft, Azure, VMware, ITIL) What's On Offer Salary of £40,000-£50,000 depending on experience A technically strong MSP environment with real ownership and impact Clear progression ...

security frameworks. Desirable (not mandatory): Microsoft certifications (MCSA, MS-102, AZ-104) VCP (VMware Certified Professional) CompTIA Security+ or equivalent PRINCE2 or ITIL Foundation Soft Skills & Fit We’re looking for someone who: Is a confident, capable on‐site engineer with strong customer presence. Loves hands-on problem solving ...

. Excellent communication, multitasking, and customer service skills. Strong problem-solving and root cause analysis abilities. Self-motivated, proactive, and able to work independently. ITIL knowledge or certification preferred. Additional Requirements Must be SC Cleared. Flexibility to travel between local sites if/when required. If you are SC cleared ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/ ...

call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

User Support: Provide supervised first‐line technical support to colleagues via phone, email and the ticketing system Log, categorise and update support tickets following ITIL‐aligned processes Assist with account setup, password resets, MFA support and user onboarding Support colleagues with Microsoft 365, Windows OS, connectivity issues, printing and other ...

desktops, laptops and Android tablets IT Security good practices Software license management and tracking. Experience supporting end user network connectivity (Broadband, 4G, Starlink). ITIL v4 Foundation CompTIA A+ certification or equivalent recent certification. UK Drivers License - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity ...

written communication skills. Ability to prioritise workload and manage multiple support requests effectively. It would be great if you had: CompTIA A+/ITIL Foundation or similar certification. Experience with networking fundamentals, including TCP/IP, DNS, and DHCP. Familiarity with cloud platforms such as Azure or AWS. Evidence ...

working in a team, sharing knowledge, and continuously improving how things are done. Key qualities include: Strong organisational and time-management skills Familiarity with ITIL best practices A mindset focused on root-cause analysis and process improvement A proactive approach to identifying risks and issues A willingness to learn, grow ...

abilities in secure environments. Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks Our company: Peace is not a given, Freedom is not a given, Sovereignty ...

promote change to secure continuous improvements. Person Specification Qualifications & Training Essential GCSE (or equivalent) in English and Maths Evidence of Continuous Professional Development Desirable ITIL Certification (Foundation) or other relevant professional qualification Experience Essential Extensive experience of Admin/Business Support Experience of coaching, supporting or mentoring others Experience ...

technologies like VMWare, Hyper-V, and Proxmox, along with experience in PowerShell, Python, Ansible and other automation languages IT Frameworks & Best Practices : Familiarity with ITIL Principles and fundamental business operations BENEFITS This role offers a competitive salary between £35,000 60,000 per annum, dependent on skills and experience, along ...

with both technical and non-technical stakeholders Qualifications Degree in Information Technology, Computer Science, or a related field (or equivalent experience) Relevant certifications (e.g. ITIL, Microsoft, Cisco, AWS) are desirable ERP, WMS upgrade migration experience desirable with experience in Oracle. Benefits include: Workplace Pension Free Parking Free tea and coffee ...

Desired Qualification CCNA level qualification Technical understanding of DC Architecture, Infrastructure, and service management. ITILv3/ITIL4 certified or recent relevant experience working in ITIL controlled environment. Some understanding of WAF and Firewall logs etc. Quickly able to technically analyses, diagnose, and resolve technical operational incidents and requests. Customer first ...

Project, Azure DevOps, or JIRA Strong communication skills with the ability to engage stakeholders Ability to identify and manage risks and issues Knowledge of ITIL processes (beneficial but not essential) UK residency and ability to obtain basic security clearance Why Join Us: Fully remote work location Exposure to all aspects ...

clear communication and status updates to business and IT stakeholders Skills & Experience: Experience in a Service Desk/Application Support role Strong understanding of ITIL processes and change management Good knowledge of Windows-based enterprise applications Highly organised, process-driven, and detail-oriented Strong communication skills with the ability ...

with internal stakeholders including security, facilities and IT infrastructure teams. Producing documentation such as SOPs, guides and training materials. Compliance & Governance Working within established ITIL processes and organisational governance frameworks. Understanding compliance requirements relating to specialised equipment (e.g., BWV privacy and data retention policies). Maintaining audit trails, accurate asset ...

professional and disciplined approach at all times when working within client Data Centre’s Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies ...

dealing with enquiries via telephone and face to face Good knowledge of call centre technologies Experience of working in a multidisciplinary team Desirable ITIL V3 Foundation Experience of working in a Healthcare IT environment Good knowledge and understanding of Apple mobile phone handsets. Disclosure and Barring Service Check This post ...

site visits. In this role, you'll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical … point for complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

managing complex, high-value ICT contracts, with a proven track record of enforcing contractual remedies and securing value-for-money assurance. Strong understanding of ITIL-aligned ICT service delivery, including service levels and performance regimes. Exceptional stakeholder management skills, with the ability to engage effectively within formal governance frameworks. ...

5+ years) in managing complex ICT contracts (value £5m+ p.a.). Proven ability to hold suppliers accountable and enforce contractual protections. Strong understanding of ITIL-aligned ICT service delivery and performance regimes. Demonstrated experience in ICT financial management, including budget control and charge validation. Excellent stakeholder management skills, engaging confidently ...