26 to 50 of 102 Service Delivery Jobs in the South West

that sits between legal practice, innovation and client delivery. Working as a trusted adviser to practice groups, you'll identify opportunities to improve legal service delivery, introduce new technologies and develop smarter ways of working. You'll also partner directly with clients, helping modernise their legal operations through … Leading legal transformation and innovation projects from concept through to delivery.Driving the adoption of Generative AI and other emerging legal technologies.Designing more efficient legal service delivery models and operational processes.Working alongside legal teams to identify opportunities for innovation and continuous improvement.Managing transformation programmes, including business analysis, stakeholder engagement ...

CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 10% of the TimeIT Service ManagerRequisition ID: R10219902Location: Cheltenham (onsite)Citizenship Required: UKClearance Type: Highest level of UK Government clearanceRelocation Assistance: YesSalary: 50,000 - 70,000What’s your possible At Northrop Grumman UK, you are part … your career development and the impact we have within our communities.The OpportunityThis is more than just a job; it’s a mission.As an IT Service Manager, you’ll join our National Security Solutions (NSS) organisation, working at the heart of complex technical environments that support some ...

Delivery Manager The Delivery Manager role is a key delivery role, reporting to a Portfolio Manager within the Global Services Delivery Unit (DU). The role is responsible for leading the successful delivery of projects or defined workstreams, ensuring that expectations are effectively managed throughout … project lifecycle. Primary Job Purpose As a Delivery Manager for a platforms team you will be working full-time on the client site, you will be responsible for establishing, planning, managing, delivering and controlling projects in line with client expectations and processes. You will lead project teams, coordinate internal ...

CITIZENSHIP REQUIRED FOR THIS POSITION: YesRELOCATION ASSISTANCE: No relocation assistance availableTRAVEL: Yes, 25% of the TimeIT Service Desk ManagerLocation: Cheltenham, UKClearance Type: SC (or ability to gain and maintain)Salary: 55,000 - 65,000What’s your possible At Northrop Grumman UK, you are part of a team driving innovation … opportunity to shape how our people experience technology every single day.As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work. You’ll guide ...

technical guidance and support to team members and stakeholders. Architect and implement scalable, secure and cost-effective AWS solutions, leveraging PaaS services where appropriate. Service Delivery Oversee the delivery of AWS Native services, including PaaS offerings, ensuring they meet SLAs and performance requirements. Identify and address performance … bottlenecks or issues Monitor and optimise cloud resource utilisation. Self-Service for Customers Enable self-service capabilities for customers to access and utilize AWS Native services efficiently. Create intuitive and user-friendly interfaces for customers to interact with the platform. Provide comprehensive documentation and support resources for customers. ...

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...

stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with … service management. Ensure that security, compliance and other governance requirements are built into the core of any new/changed services and conform with over-arching security, risk and governance frameworks and standards. Be instrumental in the future roadmap, working with suppliers and CDIO colleagues to help transform HMRC ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … commercial management experience. As a Contract Manager you will manage a portfolio of ICT suppliers and contracts, ensuring value for money, quality services and delivery against KPIs, SLAs and contractual commitments. The Contract Manager will build strategic supplier partnerships, resolve issues, manage risk and support business and transformation objectives ...

good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head of IT Job Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function …/Qualifications Extensive senior IT leadership experience, with a proven track record of leading IT functions and developing high-performing teams. Strong vendor and service management expertise, including managing MSPs, third-party technology suppliers, contracts, budgets, and commercial negotiations. Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online ...

DescriptionReady to shape the future of enterprise service management across one of the UK's leading energy companies? Do you enjoy defining platform strategy, influencing technology decisions, and delivering solutions that create lasting business value? At EDF, "Success is Personal", and this is your opportunity to build a career … recruiting for three ServiceNow Platform and Solution Architects, giving you the opportunity to join a growing team that's shaping the future of digital service delivery across EDF. Working across multiple ServiceNow products, you'll define the platform's future direction while supporting key business outcomes and technology ...

Network Inspector to work on our Hinkley Point C contract in Bridgwater, Somerset As the Network Inspector you will be part of our Core service team who are responsible for Manage and delivery of core service maintenance on HPC and its associated development sites. As the Network … necessary documentation in accordance with NNB procedures to complete their tasks. Ensure the highest possible health & safety & environmental standards are employed across the service adhering to M GROUP and NNB health and safety policy culture. Optional participation in winter service Other duties associated with this role in Support ...

technologies that keep essential water and wastewater services running safely, securely and efficiently for millions of customers. We're looking for an experienced OT Delivery Manager to lead a team of Operational Technology Engineers responsible for delivering and supporting critical infrastructure across our operational estate. From SCADA and telemetry … assets that underpin our services and support Critical National Infrastructure. This is a fantastic opportunity for a technical leader who enjoys combining people management, service delivery, project execution and operational excellence. What you'll be doing: As OT Delivery Manager, you'll lead the delivery ...

will be responsible for developing and delivering the organisations IT strategy across more than 150 locations and 1,500 users,ensuring technology supports operational delivery, business growth and future transformation. Based at our Head Office in Portland, Dorset, this is a full-time office-based leadership role where … will provide direction to an in-house IT team of eight, oversee service delivery and work closely with stakeholders across the organisation to understand business needs and deliver effective technology solutions. The role combines strategic leadership with operational responsibility, including ownership of the Microsoft 365 and SharePoint environments ...

opportunities. Manage workplace consumables, stationery, and office supplies. Coordinate workspace moves, seating changes, and local workplace reconfigurations. Maintain awareness of workplace risks, issues, and service impacts, ensuring appropriate action is taken. Workplace Experience & Hospitality Create a welcoming, professional, and inclusive environment for our people and visitors. … related enquiries. Coordinate visitor and guest experiences. Support new starter workplace inductions and onboarding activities. Coordinate hospitality and catering requirements. Support the planning and delivery of workplace events, engagement activities, and initiatives that enhance workplace experience, wellbeing, and site culture. Promote awareness and effective use of workplace spaces, services ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft … environment, and capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud ...

technical career to the next level We have a brand-new opportunity for a bright, driven, customer focussed professional to join our Hybrid Cloud ‘Delivery’ team, and work alongside our Enterprise Data Engineering consultants to accelerate and drive data engineering opportunities.The Advisory and Professional Services (A&PS) delivery team within HPE Professional Services Delivery (PSD) is responsible for bringing thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class HPE and Partner technologies to create relevant and effective business-valued ...

best-in-class managed services environment. This is a high-impact consulting assignment requiring deep expertise across Core IT Operations, Infrastructure, Enterprise Data, Service Management, Vendor Governance and Technology Transformation. Working alongside WAISL leadership, the successful candidate will engage directly with CLIENT executives and coordinate with multiple specialist teams … detailed assessment covering: IT Infrastructure and Networks Cloud Services and End User Computing Servers, Storage and Core Platforms IT Operations and Infrastructure Management Service Desk and IT Service Management (ITSM) Hardware and Software Asset Management Technology Procurement and Vendor Management Cyber Security maturity and operational controls Technology governance ...

Gloucester MRO site, ensuring it supports business priorities while aligning with Safran's global IS strategy.•Lead, coach and inspire a team of Service Delivery Analysts and Software Developers, empowering them to deliver high-quality solutions on time and within budget.•Drive major business-wide technology projects that … implement and maintain the Information Security Management System (ISMS), supporting compliance with the latest EASA Part-IS regulations.•Ensure exceptional day-to-day IT service by championing excellent customer support and continually improving service delivery.•Act as the voice of the business, translating operational needs into technology solutions ...

within budget. Develop strong partnerships with internal departments, external suppliers and technology providers. Manage departmental budgets and ensure technology spending delivers measurable value. Review service performance and identify opportunities to improve efficiency and user experience. Ensure compliance with relevant legislation, governance standards and data protection requirements. About … technology functions within a complex business environment. You'll be equally comfortable discussing long-term strategy with senior stakeholders as you are supporting the delivery of operational improvements. You'll ideally have: Previous experience leading an IT department or technology function. A proven track record of delivering business-wide ...

technical career to the next level We have a brand-new opportunity for a bright, driven, customer focussed professional to join our Hybrid Cloud ‘Delivery’ team, and work alongside our Enterprise Data Engineering consultants to accelerate and drive data engineering opportunities.The Advisory and Professional Services (A&PS) delivery team within HPE Professional Services Delivery (PSD) is responsible for bringing thought-leadership, industry know-how and technical excellence to consultative engagements. Helping customers to reap maximum business benefit from their technical investments, leveraging best in class HPE and Partner technologies to create relevant and effective business-valued ...

Role On behalf of our client, we are seeking an Operations Service Manager . This is the operational heart of the Operate service and reports to the Managing Director. You will own day-to-day service delivery across multiple customer accounts, ensure engineering output quality … avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health and align priorities. Identify and act on patterns across customer accounts, turning ...

onboarding and administration process. It is ideal for someone who is looking to pursue a career in the world of business administration or customer service and could be a stepping stone to higher level apprenticeships upon completion. Role Main duties: Communicate effectively with a range of customers at varying … points in the service delivery cycle. This will include employers, college students, apprentices, parents, external agencies and internal departments Always take responsibility for customer service and be active in delivering a level of service that meets or exceeds expectations Effectively prioritise tasks to ensure deadlines ...

recruiting an experienced Director of Information Technology to lead the technology strategy and IT service delivery for a growing Multi Academy Trust comprising ten primary and secondary schools across North Bristol and South Gloucestershire. This senior leadership opportunity offers a salary of £66k, two days working from home … leaders, Trustees and key stakeholders Manage IT budgets, suppliers, contracts and external technology partners Lead major technology projects and digital transformation programmes Establish clear service standards, performance measures and risk controls Ensure technology supports high quality teaching, learning, safeguarding and inclusion Promote continuous improvement and a strong customer service ...

across multiple technical disciplines. Able to switch between technologies and priorities depending on the situation. Proactive in identifying opportunities to improve systems, processes and service delivery. Comfortable working independently while contributing effectively within a small IT team. Experience Required Ideally, you will have at least two years' experience ...

driven, and designed around the needs of staff and leaders. Key responsibilities include: Leading a complex portfolio of transformation programmes from design through to delivery Developing and delivering a Digital & AI transformation roadmap aligned to organisational priorities Driving adoption of digital self-service, workflow automation, and AI-supported … data, and ideally AI-enabled solutions Effective stakeholder engagement skills, with the ability to influence at senior levels and navigate complexity Proven programme governance, delivery, and benefits realisation expertise High resilience and the ability to lead through ambiguity and change A strong ethical mindset, particularly in relation to data ...