111 Contact Centre Team Manager
- Hiring Organisation
- Practice Plus Group
- Location
- Exeter, England, United Kingdom
Role: 111 Contact Centre Team Manager £34,188 per annum We are seeking an experienced and proactive Operational Team Manager to oversee real-time service delivery within our busy Integrated Urgent Care (IUC) contact centre. Leading a multidisciplinary team of Health Advisors and Clinical Advisors, you will … achieved in a fast-paced, patient-focused environment. As a key operational leader, you will monitor demand, manage workforce deployment, and respond to changing service requirements throughout the day to maintain service continuity and performance. Working closely with Team Managers, Continuous Quality Improvement (CQI) teams, and national operational ...