1 to 25 of 81 Customer Service Jobs in Surrey

The Technical Customer Service Executive will play a key role in providing exceptional customer support within the industrial and manufacturing sector. Based in Camberley, this role requires technical understanding and a proactive approach to resolving customer queries effectively. Client Details Technical Customer Service Executive, Camberley: This position is with a well-established organisation in … the industrial and manufacturing sector. The company operates as a mid-sized enterprise with a strong focus on delivering quality products and excellent customer service. Description Technical Customer Service Executive, Camberley: Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous approach. Resolve technical issues for a range users Provide technical … support and guidance on product usage and troubleshooting. Collaborate with internal departments to resolve customer issues efficiently. Maintain accurate records of customer interactions and document solutions provided. Identify opportunities for process improvement and share feedback with the team. Assist with order processing and tracking, ensuring timely delivery for customers. Stay updated on product knowledge to offer accurate and More ❯

growing company in the market place; as such the ability to manage change in line with this growth is the key to its future success, through continuous development in customer service offering. LGEUK service relies heavily upon a small number of product specific service providers who carry out a high percentage of the total repair volume. … The management of these repairers is critical, with regular reporting or KPI management required. Some areas of the service dept can interface with repairers and this can lead to confusion on both parts regarding the correct contact points for any specific issues. As LGEUK grows within the market there will be an increasing need to optimise its current repair … network, bringing with it the need for reliable controlled evaluation of prospective new companies. Working with the Service Network Manager, Customer Service Operation Team Leader and Customer Service Director, part of your remit will be ensuring that our customers receive continued high level quality service. The position is based at our Weybridge Head Office with More ❯

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible for … first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders … join) Salary £27k 25 Days Holiday + UK Bank Holidays Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has More ❯

in I.T solutions and communication services within Government and Maritime markets. As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquires for both maritime and land-based customers. This role is a permanent full time position based in Cornwall. In this role you will be required to … benefits include free parking, annual bonuses, pensions matched up to 7.5%, 25 holidays per year plus bank holidays and more. Role Requirements – Technical Support Engineer To manage responses to customer inquiries, replying promptly and efficiently, ensuring customer expectations and contractual obligations are met and where possible, exceeded. To provide 2nd line technical support and customer service for all technical service issues, across a multitude of technical solutions, utilising multi carrier bearers (Ka/Ku/L Band, LTE), Bespoke Virtual Environments and associated infrastructure. Managing raised concerns through to resolution, either directly, or with the assistance of internal and external resolver groups. To proactively monitor the GCSC networks, investigate alarms, issue outage reports, act More ❯

A highly successful and well established client of ours are seeking a Customer Service Administrator to join their company. This position would be fantastic for a candidate who is looking to learn and grow with a company that will offer training and full support. The purpose of the role is to support the Sales Manager with any customer service enquiries that come into the office. The Customer Services Administrator position will: Be responsible in providing the highest level of telephone support Offer a great service to an existing customer base Responding to incoming telephones sales orders Handling product enquiries and technical calls Processing orders through the latest IT software Providing additional administrative support … in the office The Customer Services Administrator will: Be educated to A-Level or equivalent with grades C or above Maintain excellent communication skills Have at least a year of relevant retail or office experience Have the willingness to learn Be eager and confident Maintain fantastic customer service skills In return my client offers a fun working More ❯

IT Service Desk Support (1st Line Support)/Camberley/Onsite & Field-based/Competitive salary Training Career Development Kickstart Your IT Career Are you looking to take your first step into the world of IT Do you have a passion for technology, problem-solving, and helping people? Our client is for an enthusiastic junior level IT professional or … passed apprentice to join their growing team as an IT Service Desk Support – 1st Line Support . Whether you're just finishing school or college, changing careers, or coming from a hands-on tech background — if you're keen to learn and grow, this is the opportunity for you. What’s on Offer? Competitive starting salary. Supportive and collaborative … team environment. Opportunities for growth and development within the company. Varied role, working on site and in the field with clients. Key Responsibilities of the IT Service Desk Support: Be the first point of contact for technical support queries via phone and email. Troubleshoot issues with Windows desktops, laptops, applications, and hardware. Log and track customer tickets, escalating More ❯

Provisioning Coordinator - Customer Engagement Focus-£28,000-£32,000- Camberley, GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering … innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector will … be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. Coordinate the delivery of IT and telecoms services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third-party More ❯

We're looking for an experienced and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you'll lead and support our team of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes … and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear from you. What You'll Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team … members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries More ❯

by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic. As part of Cubic's Customer Service organization, the System Support team are responsible for the resolution of technical incidents and faults escalated internally or from customers through Cubic's Global Operations Centre (GOC … to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers. Job Details: Job Summary: As part of Cubic's Customer Service organization, the System Support team are responsible for the resolution of … to effectively resolve technical issues. Under the direction and close supervision of the System Support Manager, the Associate System Support Engineer delivers a high quality, professional and responsive support service to internal and external customers. Essential Job Duties and Responsibilities: Advise and contribute to the effective resolution of a wide range of general and complex technical issues escalated from More ❯

Technical Support Engineer (2nd/3rd Line) Location: Redhill, Surrey (own transport required) Salary: £35,000 - £45,000 Permanent, Full-Time Benefits: 22days holiday (rising to 25 with service) Performance-based bonus. Company laptop provided. Ongoing training & development opportunities. Regular team socials and a fun, supportive culture. Are you an experienced IT professional ready to level up your career … thrive under pressure, take pride in delivering outstanding support, and enjoy working with a variety of technologies and clients? This is your opportunity to join a highly successful Managed Service Provider (MSP) that supports over 400 businesses across the UK. Based in Redhill, this role offers the chance to work on challenging technical issues while continuing to develop your … skills and grow your career. Why Join? Be part of a fast-paced, people-focused MSP with a strong reputation for service excellence. Work alongside talented engineers in a collaborative, supportive environment. Gain exposure to a wide variety of technologies, clients, and industry sectors. Key Responsibilities: Provide 2nd and 3rd line technical support to clients via phone, email, and More ❯

as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client. HSB Technical's client is an established and well … and take initiative. •Eager to continuously learn and support new systems and services. •Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone. •Excellent customer service skills, with confidence in both phone and face-to-face interactions. •Determining priorities in an environment where customer demand varies constantly. • Keeping up to date with … Shift workers Qualifications and requirements for the Technical Support Engineer: •Familiarity with MOD systems and equipment support •Hands-on experience with Inmarsat and/or VSAT systems •Knowledge of customer equipment and systems, including: •Maritime satellite equipment (Inmarsat) VSAT systems (Intellian, Seatel, T&T) •Land mobile systems (BGAN, Iridium, Thuraya, GX) IP networking (e.g., CCNA, JNCIA) Desirable Experience •Experience More ❯

Our client is seeking an experienced Engineer Schduler to manage and oversee a team of four. The successful candidate will be responsible for ensuring the service desk runs smoothly and efficiently, maintaining seamless service continuity for customers and ensuring all activities meet the required service level agreements (SLAs). Key Responsibilities:Service Desk Management: Manage the … day-to-day operations and requirements of the service desk.Allocate and monitor workloads across the team to ensure efficiency.Ensure the team delivers services in line with SLAs.Customer Interaction: Receive and log customer service requests via phone, email, or online platforms, ensuring all information is accurately captured.Serve as the primary point of contact for customers, keeping them informed … on service requests, engineer schedules, and resolution updates.Respond to customer enquiries and ensure a high standard of satisfaction throughout the process.Scheduling and Coordination: Prioritise and assign service engineers based on urgency, location, and skillsets.Collaborate with engineers and management to resolve scheduling issues and maintain efficiency.Coordinate training, equipment, and logistical support for engineers as required.Reporting and Documentation: Maintain More ❯

We are looking for an enthusiastic customer focused individual to join our Mortgage processing team, as part of our Mortgage Club in our Camberley Office. As an Client Relationship Specialist, you will be working in a fast paced, client focused environment, generating opportunities for mortgage consultants, managing inbound lead flow and distribution, managing renewal activity and providing exceptional post … through phone calls, emails and other communication methods Update a database of leads and prospects for future reference Collaborate with sales to assist with effective lead generation Provide exceptional customer service to clients Manage and prioritise multiple tasks and projects to meet deadlines Ability to work across other business departments and assist with other tasks as required Skills … and Experience required to be a Client Relationship Specialist Being driven and self-motivated. Good telephone manner, strong relationship building and customer service skills. Ability to use your own initiative and problem solve quickly and efficiently. Outstanding communication skills at all levels, both written and verbal. IT literate (MS Office, Excel and Outlook). Benefits Competitive starting basic More ❯

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive … expanded according to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales More ❯

be responsible for creating revenue and managing removals clients' moves. This full-time, permanent employment in Woking, Surrey, provides a fast-paced, fulfilling work atmosphere for those who enjoy customer service and sales. Be a part of an industry that appreciates professionalism, initiative, and career advancement. What You’ll Be Doing: Serve as the initial point of contact … nurture leads. Schedule video or in-person surveys for the Field Sales Team with accuracy and efficiency. Maintain the sales pipeline by tracking and following up on all removals customer interactions. Use CRM tools and other technology to effectively handle leads and update client records. Regularly communicate with field sales, operational managers, and internal teams. Ensure prompt responses to … current in the business. Maintain the removals company's ideals while contributing to a pleasant, team-oriented environment. What We’re Looking For: A minimum of 12 months of customer service experience is required, preferably in the removals or relocation industry. Effective communication and interpersonal abilities. Excellent attention to detail and diary management skills. IT savvy and conversant More ❯

IT Service Desk Analyst Competitive Salary + Excellent Benefits Package Benefits Snapshot: Hybrid working (2 days office/3 days remote) Excellent pension contributions and bonus scheme Car scheme for employees & family Private medical cover, wellbeing support, onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training options About the Role: We're looking for a … skilled and customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services organisation. You'll provide 1st line (and occasionally 2nd and 3rd line) technical support for internal teams and partners. This hybrid role involves both remote and on-site work, offering a varied and engaging environment. The IT Team … and more. The team supports UK and European operations, ensuring technology enables and protects the wider business. Key Responsibilities: Log, prioritise and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Contribute to change and problem management processes Support projects and help improve internal tools like Power Apps Maintain More ❯

countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide. Join our team and help to shape our future with lasting effect. Field Service Specialist Job ID: 4233 Location: Camberley, ENG, GB Qualifications, skills and abilities Role Description: Location: Home Based The Field Engineer will work within the Operations department, reporting to a … are within their warranty and maintenance periods. The Field Engineer will be required to gain a strong technical knowledge of the Jenoptik supplied product range, while maintaining a strong customer focus. The role will be split between working on customer sites and will require some UK wide travel, occasional staying away and working unsociable hours. About You: The … have excellent communication skills; capable of clearly communicating technical matters to stakeholders, be able to work independently and to tight timescales while managing multiple tasks and prioritising effectively. Quality customer Service is our top priority, as such we rely on dedicated team members to continuously help improve the way we work, in serving our clients' needs. Candidates and More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

of a dynamic and results-oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to begin or develop their sales career within the IT sector. … The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will work within Bytes' Mid-Market Sales organisation (defined as organisations up to … employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strongvendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical Sales, Solutions Specialists as well as functional teams such as accounts, support and More ❯

Clinical Director of Programming and Quality, the Data Analyst works collaboratively with the Operations and Management team to support operational and strategic decision-making and planning to maximize client service and meet accountabilities required by funders. The incumbent is responsible for the provision of data utilization and decision support analysis, monthly and quarterly reporting, management of data quality, administration … the Agency's ability to achieve identified strategic objectives. Key Responsibilities: Provides Data Utilization and Decision Support Analysis: Analyzes and compiles data from a variety of sources within the customer agency clinical database into meaningful information to support informed, evidence-based, operational, and strategic decisions. Prepares monthly service data reporting for quarterly report submissions to funders. Prepares CAPS … service targets with customer clinical management for annual submission to funders. Liaises with the client database system developers to recommend design improvements and resolve data integrity issues, ensuring the system is meeting the needs of the Agency. Coordinates with Client Services Leadership Team to ensure accurate completion of the Ontario Common Assessment of Need (OCAN). Supports the More ❯

Customer Support Specialist Location: Leatherhead, UK (Hybrid) Contract: Permanent | Full-time (37.5 hours/week) Salary: £26,500 - £32,000 (DOE) Holiday: 26 days + 8 bank holidays We're hiring on behalf of our client for a proactive and tech-savvy Customer Support & Systems Specialist. This hybrid role combines customer service with hands-on systems … management, including HubSpot, WooCommerce/WordPress, and platform integrations like Xero and Asana. You'll be the first point of contact for customer queries, support internal teams, and help improve workflows through automation and data insights. Key Skills & Experience: Customer or technical support background Experience with WooCommerce/WordPress and HubSpot Strong IT and troubleshooting skills Detail-oriented More ❯

the portfolio of solutions & services in existing & new Customers to achieve Individual GP targets long-term. Being responsible for creating and driving sales pipeline and growth Match solutions to customer requirements and assist customer in evaluation and comparison process. Regularly attend meetings at customer sites. Achieve and exceed sales targets Ensuring profitability while striving to improve the … customer's experience Follow up marketing activities and drive attendance to Bytes events/seminars and webinars. Attend Bytes Seminars/Marketing Events as a host for clients. Efficient use of CRM to manage opportunities and customer engagements. Complete all relevant Vendor Accreditation Exams Develop sustainable and scalable Sales Yield from Customers whilst providing excellent service and … the healthcare market - NHS ESSENTIAL An understanding of the Public Sector market including procurement frameworks ESSENTIAL Demonstrable experience presenting with external clients ESSENTIAL A proven track record of excellent customer service ESSENTIAL Good understanding of IT and Business IT challenges within the NHS ESSENTIAL Proven ability to achieve and exceed key performance indicator targets set ESSENTIAL TRAINING GIVEN More ❯

Are you fluent in Korean and looking for a contract role in customer fulfilment? This opportunity in Chertsey is perfect for someone with excellent organisational skills and a passion for providing exceptional support. Client Details This role is with a large organisation in the technology & telecoms industry, known for its innovative products and commitment to customer satisfaction. The … company operates globally and offers a professional and fast-paced working environment. Description Manage customer orders and ensure accurate processing within specified timelines. Communicate effectively with Korean-speaking clients to address queries and resolve issues. Coordinate with internal departments to ensure timely delivery of products or services. Monitor inventory levels and update clients on stock availability. Prepare and maintain … detailed reports on customer fulfilment activities. Support the team with administrative tasks as needed. Ensure compliance with company policies and procedures in all tasks. Proactively identify opportunities to improve customer satisfaction and streamline processes. Profile A successful Korean Speaking Customer Fulfilment professional should have: Fluency in both Korean and English, with excellent written and verbal communication skills. More ❯

apply.* To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through … and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What … will you need? * Previous experience in a First line support or service desk role, ideally within an MSP* Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)* Familiarity with Active Directory - password resets, user creation, and account management* Basic troubleshooting skills for hardware, printers, and networking issues* Excellent communication skills and a professional, customer More ❯

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯