51 to 60 of 60 Customer Engagement Jobs in the Thames Valley

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system and … data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in Microsoft More ❯

Content & Optimisation Department overview: Established in 2016, the Digital department has steadily grown, driven by an ambitious roadmap and bold revenue goals, all while delivering a best-in-class customer experience. With a target of €0.5 billion in global digital revenue in the coming years, the brand is heavily investing in digital innovation and customer engagement. At the … Platform to maximise the impact of all available tools and features. Foster strong relationships with vendor account managers to pilot innovation, new features, and deliver best-in-class digital customer experiences. Leverage data to evaluate site engagement and constantly test and refine site navigation, filters and key interaction points, for enhanced customer experience and performance. Optimise on More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

key datasets (e.g., Deal data), ensuring accurate mapping and consistency. Workflows, Sequences & Automation Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys. Continuously review and update automations to ensure relevance and effectiveness. Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date. … Optimize chat workflows to enhance lead capture and customer engagement. Contribute to maintaining comprehensive documentation of automated customer journey processes. Reporting & Optimisation Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity. Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue … and one-on-one coaching to improve adoption and best practice usage across teams. Provide responsive support, addressing user issues and offering clear guidance on CRM functionality. Collaboration & Stakeholder Engagement Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges. Collaborate with internal teams and departments to develop CRM-based More ❯

Engineering) Hybrid (3 days onsite per week, West London) Rate: £575 to £625 per day (Outside IR35) Contract Length: 3 months with option to extend Are you an accomplished customer facing Solution Architect or Principal Consultant with a track record of leading complex, cloud-first transformations ? Do you thrive at the intersection of technical strategy, architectural design, and customer … their technology landscape through DevOps, platform engineering, automation, and software transformation . Following continued growth, they’re expanding their senior technical leadership team to shape and deliver large-scale customer engagements. As a Solution Architect/Principal Consultant , you will: Define end-to-end technical architectures that solve complex business challenges. Partner directly with C-level and engineering stakeholders … Influence technology decisions across modern programming, infrastructure, and automation ecosystems. Act as a trusted advisor: translating business objectives into technical solutions that deliver measurable impact. This is a strategic, customer-facing role requiring both depth of technical expertise and strong commercial awareness. You will have the autonomy to shape engagements, set standards, and influence the direction of both client More ❯

the following specific domains: Bare Metal . The Sales Specialist drives the adoption of existing and new products , plays a pivotal role at the intersection of sales, product, and customer success . The main mission is to accelerate revenue growth by enabling the broader sales organization, supporting complex deals, and acting as a feedback conduit to the product team … account team, the partner account team and the pre-sales team or solutions architect if needed. Manage and maintain a robust and accurate pipeline and forecast. Gather and synthesize customer feedback, objections, and use cases to refine messaging and improve product-market fit. Serve as the "voice of the customer" to the product organization (CPTO), relaying actionable feedback … feature requests, and market insights. Participate in product roadmap discussions, helping to prioritize enhancements and influence development based on real-world customer needs. Share qualitative insights to help product teams validate and iterate on new features. Ensure alignment between sales goals and product capabilities, setting realistic expectations with customers and internal stakeholders. Organize Sales campaigns for up & cross-sell More ❯

First Product Design hire 🚀 💰£50,000-£55,000 🏡Hybrid working Our client is a forward thinking, VC backed startup transforming the retail industry with an innovative solution that redefines customer engagement. Their product suite includes a mobile first web app, a client facing dashboard and supporting marketing platforms. They’re now looking for their first Product Designer to take … active attitude and passion for progressing their career in product design. You’ll be supported by a high calibre and friendly team and have full autonomy to shape the customer experience during an exciting period of growth. Please get in touch for more information on both the role and company More ❯

Head of Professional Services , you'll lead, mentor, and grow a multidisciplinary consulting team - including Application Specialists Technical Consultants and Project Managers. You'll oversee the successful delivery of customer engagements, ensuring they are profitable, high-quality, and strategically aligned with business goals. This is an excellent opportunity for an experienced leader with a proven track record in managing … or scaling a professional services or ERP consulting team. You'll combine strong commercial acumen with a genuine passion for people development and customer excellence. You'll play a pivotal role in shaping how consulting services are delivered - developing people, refining methodologies, introducing best practices, and ensuring that the consultancy continues to innovate and scale effectively. Essential skills and … leading a professional services or consulting team through growth and change. Strong understanding of business processes and digital transformation challenges across industries. Proven success in driving profitability, utilisation, and customer satisfaction metrics. Excellent stakeholder management and influencing skills at all levels. Strong project and resource management skills, with the ability to manage competing priorities. Commercially savvy, with experience in More ❯

Head of Professional Services , you'll lead, mentor, and grow a multidisciplinary consulting team - including Application Specialists Technical Consultants and Project Managers. You'll oversee the successful delivery of customer engagements, ensuring they are profitable, high-quality, and strategically aligned with business goals. This is an excellent opportunity for an experienced leader with a proven track record in managing … or scaling a professional services or ERP consulting team. You'll combine strong commercial acumen with a genuine passion for people development and customer excellence. You'll play a pivotal role in shaping how consulting services are delivered - developing people, refining methodologies, introducing best practices, and ensuring that the consultancy continues to innovate and scale effectively. Essential skills and … leading a professional services or consulting team through growth and change. Strong understanding of business processes and digital transformation challenges across industries. Proven success in driving profitability, utilisation, and customer satisfaction metrics. Excellent stakeholder management and influencing skills at all levels. Strong project and resource management skills, with the ability to manage competing priorities. Commercially savvy, with experience in More ❯