26 to 50 of 103 Customer Service Jobs in the Thames Valley

transformation programs. Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance (GRC) Security Operations (SecOps) Strategic Portfolio Management (SPM) Platform Expertise Flow Designer IntegrationHub Service Portal/Employee Center CMDB and Discovery Event Management Performance Analytics UI Builder Scoped Applications Now Experience Framework Integration Technologies REST APIs SOAP Web Services JDBC LDAP SSO (SAML ...

production environments. Maintain non-production systems and ensure they remain suitable for development, integration and testing activities. Prepare release and build packages for Service Operations to deploy into production. Work with internal teams and external vendors to improve service performance and value. Collaborate with other IT teams … identify and resolve product and service issues during the project phase and, where required, after handover to business-as-usual support. Ensure technical design, security, asset health, operational risk and service readiness are considered throughout delivery. Produce clear internal documentation to enable BAU teams to support new systems ...

Support Analyst will include: Providing first and second-line technical support to users across the organisation Diagnosing, troubleshooting and resolving incidents within agreed service levels Supporting desktops, laptops, tablets, operating systems, applications and peripherals Providing technical support across networking, telephony, AV systems and remote working environments Taking ownership … third-party suppliers and internal teams to resolve more complex technical issues Providing clear technical advice and support to non-technical users Supporting IT service continuity processes and wider IT projects where required Identifying recurring issues and opportunities to improve the user experience and IT service Required experience ...

report locally out of any of the SHI UK locations.**Role Description***Include but not limited to;** Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.* Maintain network standards, policies, and best practices to ensure consistency, reliability, and security across the organization.* Collaborate … maximum uptime.* Use network tools for administration, maintenance, automation, and visualization reporting.* Provide support services to customers for specific IT related issues.* Adhere to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.* Configure Network equipment and execute changes while ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

Bottomline is a global leader in business payments and cash management. This role is a customer-focused Technical Support Engineer who supports Bottomline's Financial Messaging platforms and services, sitting between front-line Support and Operations teams to resolve technical customer issues requiring deeper investigation and broader system … technical documentation, troubleshooting guides and internal knowledge articles Identify repetitive tasks and use scripting, automation tools or AI-enabled solutions to improve efficiency and service quality What You Need Experience in a technical support, application support, service operations or IT operations environment Strong technical aptitude and a structured ...

Technical Service Desk Support Specialist We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ticket logging, good admin skills … support experience. Training will be offered to cover the AV element of the role. IT certifications would be beneficial. This role is office-based. Service Desk Support Specialist Brief Overview of Role: Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment ...

Trainee Service Technician/Delivery Driver (lates) Oxfordshire area About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving … licence and a can-do attitude, we want to hear from you. We are looking for a dedicated Trainee Service Technician/Delivery Driver to join us, working Monday to Friday across Oxford and the surrounding areas, feeding from our Thame service location. The Benefits - Starting salary ...

will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas. This will include support, customer service and project work. Reporting to the service lead, your duties will include: Install, support and service business customers Handle telephone … line support to clients- via telephone, email and remote working Provide on-site support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part ...

always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Service Technical Specialist who will support customers, installers, product teams, and field service initiatives through technical expertise, installation quality, and innovative solutions. If you love automotive technology, customer … technical challenges, and are keen to join an industry leader - we would love to hear from you! What you'll do: As a Field Service Technical Specialist, your key area of responsibility will be supporting product development, customer implementations, installation partners, pilot programs, and field service quality. ...

application defects and applying workarounds. The application support role also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored … responded to mitigate the risk of a service issue. In the event of a platform or hosting issue provide technical expertise and leadership to provide the fastest possible recovery of service. Continual Service Improvement – Ensure that the tools, products and skills associated with hosting and service delivery ...

Select how often (in days) to receive an alert: Digital Architect - Customer Experience - NESO National Energy System Operator (NESO) recognises the potential of bright and talented individuals, and we encourage you to join us as Great Britain’s energy system undergoes an ambitious, exciting, and vital transformation. Together with … creating a cleaner, more sustainable energy future. National Energy System Operator (NESO) is seeking a visionary Digital Architect to lead the transformation of customer-facing digital experiences. This role will be pivotal in shaping how customers interact with NESO across web, CRM, and contact centre platforms, fostering trust ...

helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need. Key words: IT support leadership, helpdesk management, ticket triage … customer service, hands-on technical support, prioritisation and clear communication. The Role This is a hands-on leadership role for someone who enjoys keeping a busy support desk organised, helping colleagues succeed and ensuring customers receive timely, clear and helpful communication. You will support and manage ...

teams, building long-term partnerships and helping them deliver their digital transformation goals. With teams across the UK, we're known for our exceptional customer service, technical expertise and fast-paced delivery. About the Role We're looking for an experienced Project Manager to lead the successful delivery … installation projects for key customer accounts. You'll manage multiple projects from planning through to completion, ensuring they are delivered on time, within budget and to the highest standard. Alongside project delivery, you'll build strong client relationships, lead project teams and collaborate with stakeholders across the business ...

direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent, high-quality service and meet team objectives. In this role, you will have the opportunity to: Lead and support … EMEA technical support team to achieve defined service levels, performance targets, and team objectives. Provide hands-on technical support for complex or escalated customer issues across email, phone, and remote sessions. Coordinate resources and troubleshooting across departments and organizational levels to resolve highly complex support cases. Monitor team ...

Role: Internal Account Manager Location: Witney - Hybrid Salary: £30k-£36K About the Role We are looking for a highly organised, customer-focused Internal Account Manager to join our Procurement team. This is a varied and commercially focused role, responsible for managing the full lifecycle of internal sales and procurement … support. Working closely with schools, consultants, suppliers and internal teams, you will ensure customers receive accurate quotations, timely updates and a high standard of service throughout their purchasing journey. Key Responsibilities: Manage the end-to-end sales process for designated regions, from initial quotation through to order fulfilment. Prepare ...

faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted … response to security events and cyber-threatsConduct security log management and monitoringMaintain information security metricsProvide assistance to core security and threat response teamsCreate MDR service-related reportsCreate cases for clientsTrack and follow up with client through threat neutralizationInteract with clients via various mediumsActively research recent Indicators or Compromise/ ...

Technical Service Desk Support Specialist We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ticket logging, good admin skills ...

role in developing new opportunities, supporting existing customers and contributing to business growth across the EMEA region. The successful candidate will combine sales and customer service skills with excellent organisation, attention to detail and an interest in technology. The Role Manage inside sales activity across EMEA territories, supporting … leads and potential customers by telephone and email, ensuring opportunities are progressed effectively. Use CRM systems to manage sales activity, pipeline development and customer records. Maintain an accurate pipeline of opportunities and support the conversion and closing of sales. Prepare and issue quotations, pro-forma invoices and contracts. Produce ...

role in developing new opportunities, supporting existing customers and contributing to business growth across the EMEA region. The successful candidate will combine sales and customer service skills with excellent organisation, attention to detail and an interest in technology. The Role Manage inside sales activity across EMEA territories, supporting … leads and potential customers by telephone and email, ensuring opportunities are progressed effectively. Use CRM systems to manage sales activity, pipeline development and customer records. Maintain an accurate pipeline of opportunities and support the conversion and closing of sales. Prepare and issue quotations, pro-forma invoices and contracts. Produce ...

experience and expanding mindsets and genuinely listen to ideas from employees and stakeholders Identify step changes that quickly transform flexibility, responsiveness and quality of service Challenge the status quo in own and related areas to achieve value-adding improvements and change Lead the transformation of services to users Create … value for money in own area/function in order to focus managers on getting a good return for taxpayers’ money Managing a Quality Service Facilitate flexible use of resources across grades through innovative structuring of teams and resources within own area Clarify and articulate the diverse requirements ...

Location - Witney About the Role My client are looking for a highly organised and customer-focused Executive to join their Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals and after … sales support. Working closely with customers, consultants, suppliers and internal teams, you'll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey. Key Responsibilities Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment. Produce accurate ...

Location - Witney About the Role My client are looking for a highly organised and customer-focused Internal Account Manager to join their Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals … after-sales support. Working closely with customers, consultants, suppliers and internal teams, you'll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey. Key Responsibilities Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment. Produce accurate ...

www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. It is a key input to empowering product end users to use our products with knowledge … outcomes. This role also provides an important advisory function in ensuring that product knowledge is consistent everywhere it is consumed — product documentation, training, onboarding, customer education, and internal readiness. This role is pivotal in translating complex technical solutions into clear user guidance for our growing customer base, providing ...

Ensure systems remain secure and compliant with data protection policies Support the implementation of new technologies across the school Liaise with external suppliers and service providers when required Requirements Previous experience in an IT support or IT Technician role Strong knowledge of Windows operating systems and Microsoft 365 Excellent … troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tasks Strong communication and customer service skills Reliable, organised, and able to work independently Desirable Experience working within a school or educational setting Knowledge of Active Directory, Azure, networking, and cloud-based systems Understanding of safeguarding ...