26 to 50 of 84 Customer Service Jobs in the Thames Valley

office-based B2B sales role focused on cold calling, new business generation and account development. This role would suit someone from a telesales, retail, customer service or office-based sales background looking to move into a professional B2B sales environment. Key Responsibilities Make outbound calls to business customers … including cold calling to generate new business Build a pipeline, follow up leads and win new accounts Understand customer needs and present suitable solutions Keep CRM records accurate and up to date Essential Requirements Experience in sales, telesales, retail sales, customer service or another target-driven role ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security-driven ...

month contract. This is an excellent opportunity for an organised administrator who thrives in a fast-paced environment and enjoys delivering outstanding customer service while managing high volumes of work. There is no phone work involved with this role! Key Requirements: Exceptional attention to detail and accuracy Strong … customer service and communication skills Professional email writing and correspondence skills Ability to work to deadlines and manage high workloads IT literate with experience using CRM systems Good Excel skills Flexible, adaptable, and able to prioritise effectively Ideally have knowledge with Dynamics 365 The Package: Salary ...

Sales Executive Location: Reading, UK Salary: Up to £48K Company Overview A dynamic and growing audiovisual solutions provider delivering innovative technology solutions and exceptional customer service across a range of industries. The business specialises in transforming collaboration, presentation, and communication spaces through tailored AV and IT solutions. … follow-up. Manage and grow a portfolio of high-value accounts. Conduct regular client reviews to identify upselling and cross-selling opportunities. Deliver excellent customer service to maintain long-term client relationships. Collaborate with marketing teams on account-focused campaigns and initiatives. Support and mentor junior sales team ...

expertise. Unique in the industry, Reliance High-Tech/Reliance Protect combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. We operate at the top end, for the most discerning clients, in the most demanding and complex environments with … highest stakes, and always with integrity and customer focus A 1st Line Service Desk Analyst acts as the Single Point of Contact (SPOC) for all Incidents, Service Requests, and Events relating to electronic security systems. Operating within Service Desk framework, the role ensures issues are logged ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer … provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support to users, minimizing service disruptions. Troubleshoot ...

technical analysis who wants to develop their skills in enterprise software, reporting, process improvement and digital transformation. You'll work alongside experienced consultants, supporting customer environments, resolving technical issues, assisting with system upgrades and migrations, and helping organisations improve the way they manage and optimise their business processes. Responsibilities … projects, including testing and validation activities. Creating reports, dashboards and data extracts using SQL, Power BI and other reporting tools where required. Participating in customer meetings, workshops and technical discussions. Maintaining support documentation, knowledge articles and configuration records. Working with internal teams, software vendors and implementation partners to deliver ...

Trainee Service Technician/Delivery Driver (lates) Oxfordshire area About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything they do? If you're a motivated, customer-focused individual with a clean driving … licence and a can-do attitude, we want to hear from you. We are looking for a dedicated Trainee Service Technician/Delivery Driver to join us, working Monday to Friday across Oxford and the surrounding areas, feeding from our Thame service location. The Benefits - Starting salary ...

looking for an experienced and motivated Audio Visual Service Engineer to join our growing team based in Reading. This is an exciting opportunity for a skilled engineer who enjoys fault-finding, maintaining, and supporting a wide range of professional AV systems across commercial environments. As an Audio Visual Service Engineer, you will be responsible for servicing, maintaining, and repairing installed AV solutions, ensuring customers receive exceptional technical support and a first-class service experience. Key Responsibilities Diagnose, service, and repair professional audio visual systems. Carry out planned preventative maintenance (PPM) visits. Respond to reactive service ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … users, ensuring maintenance and service requests are handled promptly and within SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery. Our core hours are Monday to Friday, 8:30am5:30pm. The Support Centre operates 7 days a week with ...

cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport … travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred ...

cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport … travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred ...

systems, providing both facetoface and remote assistance to colleagues. Working in a fastpaced, customerfocused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver lifesaving … services every day, while contributing to service improvement, projects, and the overall resilience of NHSBTs IT infrastructure. Main duties of the job Your responsibilities will include: You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites. You will provide ...

Join a leading independent technology and services provider as a First Line Analyst. Job Overview: As a Service Desk Analyst, you'll provide technical support in fast-paced IT environments, specialising in incident management, request fulfilment, troubleshooting, and customer service. Experienced in resolving complex technical issues, supporting problem … investigations, maintaining technical documentation, and delivering high-quality service in line with established IT processes and standards. Location: Milton Keynes MK7 8JU Rate: An hourly rate, in-scope IR35, of £13.45 (PAYE) OR £17.45 per hour (via a Hays Approved Umbrella Company) Contract Length: 12 July ...

Great opportunity for a Help/Service Desk professional with at least 2 years of experience to further their career working for an expanding IT services client at their head office in Maidenhead, Berks. You will have exceptional customer service and communication skills along with strong problem … systems MS Teams and SharePoint Online Apple products A starting salary of £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate ...

join a leading brand and start your career in IT Support. The opportunity offers the chance to learn and develop skills in IT Service Desk whilst also completing weekly online learning which, upon completion/passing will lead to achieving a recognised certification. The role is a 2 year … also public transport available. Day to day: Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line ...

operating platforms. The role suits someone with strong communication skills and a proactive approach to problem-solving, with a genuine focus on delivering exceptional customer service. The role is based in the office at 2/3 times per week, with potential customer site visits as required. … future reference Collaborate with the wider IT team on projects involving network upgrades, hardware replacements, or software rollouts What We're Looking For Exceptional customer service orientation with a proactive attitude towards problem resolution Excellent communication skills to explain technical concepts clearly to non-technical users Proven experience ...

will proactively advocate for the customers in the medium to large enterprise business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals. What You’ll Do Serve … primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase. Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. We require current … periodic audits Document and improve processes; maintain team SharePoint Printing/Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide ...

Fully Onsite, Part time Location - OX3 9DU Contract - 29th June - 4th October Working days - Fri, Sat, Sun Main Purpose of Job To provide a customer focused Help Desk service, supporting the needs of the John Radcliffe Hospital, dealing accurately with all client/customer requests, and managing … complaints in a sensitive and efficient manner. Main Duties & Responsibilities Receive and process customer requests in a timely manner, monitoring all requests to completion of work, in accordance with the service level specification. This is both via phone and emails. Ensure that the relevant information is accurately logged ...

opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based … Bicester the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical Support Specialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge regards ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … Product, and Finance to ensure everything we offer through partners is both deliverable and profitable at scale. You will: Design and develop repeatable managed service offerings for indirect partners Shape commercially compelling propositions, pricing models, and service documentation Negotiate contracts, SLAs, and commercial terms with strategic partners ...

Field Service Engineer Wanted Immediate Start! Nationwide (Field-Based) | Salary: £32,000 £42,000 DOE Permanent, Full-Time Are you an experienced Access Control or Security Systems Engineer? Regional Recruitment are recruiting for a Field Service Engineer to join a professional and growing technology services provider. This … customer-facing, field-based role requiring a reliable, self-sufficient individual who can work independently across multiple client sites nationwide. You will be responsible for the installation, commissioning, servicing, and maintenance of access control and security systems, ensuring high standards of workmanship, technical accuracy, and customer satisfaction ...