26 to 50 of 158 Customer Service Jobs in the Thames Valley

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … as part of an obsolescence project(s). Knowledge of Active Directory, Group Policy, DNS, VMware vCenter, VMWare ESXi and Windows PKI, among others. Works without direction and with customer nominated representatives to accomplish assigned tasks. Contributes to design for specific deliverables and assists in the development of technical solutions. Participates as part of a team and maintains good More ❯

We are delighted to be working exclusively with a mission led organisation based in Banbury who are recruiting for a German Speaking Customer Services Advisor to join their team and play a key role in delivering premium client experiences that align with their mission. In this role, you will be the bridge between post-sale and retention, ensuring a … line support on the client portal. Manage and execute client project schedules. Facilitate communication between clients and internal teams. Ensure accuracy in contractual documentation and CRM systems. Deliver outstanding customer service across all channels. Ideally you will have: 2 years customer service experience Professional proficiency in German both written and verbal Project management experience in client More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … culture. You’ll have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of the customer and have a real … have previous experience in a similar role or can demonstrate a passion for supporting customers through technology. The successful Application Support Analyst candidate will also have the following: Excellent customer service skills. A real passion and desire to help people and to have the drive and tenacity to own issues from start to finish. To be able to More ❯

3rd line technical support engineer, looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line support individual. With varied support … V occasional travel to client site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead on various projects from inception … Hyper-V - Cloud Technologies - Office365/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time effectively. In return, you will More ❯

shift dependent) Contract Type: Permanent, Full-Time Security Clearance Required: SC to start then DV Nationality Restrictions: British Passport with no dual nationality Role Overview We are seeking a customer-focused and enthusiastic End User Compute Engineer to join our Technical Team. This role is ideal for someone with a experienced background across multiple End user compute disciplines & solving … IT issues, strong communication skills, and a collaborative mindset. Youll be working in a dynamic environment supporting conference rooms, laptops, MPS and hardware services. Key Responsibilities Deliver high-quality customer service and maintain communication throughout incident lifecycles Manage refurbishment and deployment of PCs across AWE sites Provide support for conference room setups with advanced AV equipment Perform software … under pressure Support out-of-hours work as required (overtime available) Familiarisation of asset management lifecycle MPS break fix Essential Skills & Qualifications Strong verbal and written communication skills. Excellent customer service orientation. Solid understanding of EUS support models and best practices. Experience with HP/Lenovo/Dell desktop/laptop hardware break/fix. Service Now More ❯

and enthusiastic about technology. The ideal candidate will have a natural flair for technical problem-solving, experience working within an education environment, and a passion for delivering high-quality service to schools. This is a central role within our Project Team, supporting the design, development and delivery of technical solutions across our school network. While the role is remote … activity with technical input and timely responses Attend project meetings and contribute to technical discussions Help train and support team members where needed Maintain high standards of documentation and customer service What Were Looking For Were seeking someone with strong technical expertise and a background in project management. Youll be organised, adaptable and confident working independently as well … Google Workspace Microsoft Hyper-V, Networking (VLANs, routing & design) Storage solutions (SAN/NAS), AD, DHCP, DNS, GPO Ability to create detailed technical documentation and project plans Outstanding customer service and communication skills Desirable Project management certification (e.g. Prince2) Experience with Azure and PowerShell scripting Other relevant IT certifications The role is offered on a full-time basis More ❯

IT support across the whole school estate. Support can range from hardware and software IT incidents and be both remote support and in-person. Role Main duties and responsibilities: Service Desk and Technical Assistance: First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue Use the service desk software to … requests Communicate with school-based staff to inform them of action and progress of reported problems Assist school-based staff and students with technical issues Provide high levels of customer service Hardware/Software Support and Fault Diagnosis: First line support for workstation and laptop support Assessment and resolution of hardware/software issues First line support for … issues First line support for wireless access points and hardwired network points Basic assessment and resolution of issues Complete trouble-shooting tasks on supported infrastructure as directed by the service desk Test and change cables as required. (Network, USB, serial, parallel etc) Change and diagnose hardware equipment as directed by the service desk Routine Maintenance and Service More ❯

UK Onsite (5 days) (Inside IR35) Contract The Role Appointment Scheduler/Planner responsibilities include managing calendar appointments, coordinating with team members, and communicating with clients to ensure smooth service delivery. Our ideal candidate possesses excellent organizational and communication skills. Ultimately, the role of the Appointment Scheduler is to ensure our scheduling system operates smoothly, enhancing customer satisfaction … for appointment reminders Update and maintain accurate client records Address and manage complaints or issues related to appointments Maintain confidentiality of client information Collaborate with team members to optimize customer service Comply with company policies and procedures Your Profile Essential skills/knowledge/experience: Proven work experience as an Appointment Scheduler or similar role Strong communication and …/experience: (As applicable) Client Facing and The Role Appointment Scheduler/Planner responsibilities include managing calendar appointments, coordinating with team members, and communicating with clients to ensure smooth service delivery. Our ideal candidate possesses excellent organizational and communication skills. Ultimately, the role of the Appointment Scheduler is to ensure our scheduling system operates smoothly, enhancing customer satisfaction More ❯

vital public services? We’re looking for an Administrative Support Officer to join our dynamic Public Health team in Reading. What You’ll Do: Provide high-quality administrative and customer service support Manage data entry and maintain accurate databases Communicate effectively with internal teams and external stakeholders Support multiple teams across various locations (virtually and in person) What … We’re Looking For: Previous experience in office administration or customer service Strong IT skills, including intermediate proficiency in Microsoft Word, Excel, and Outlook Excellent communication and interpersonal skills High attention to detail and commitment to confidentiality Ability to work independently and collaboratively in a fast-paced environment Flexible and adaptable to changing priorities If you have the More ❯

What's In It for You? We believe in rewarding talent. Here's what you can expect: Competitive salary ️ Paid travel time and optional overtime Industry-leading callout payments (Service roles only) Engineering commission scheme + sales referral incentives Company vehicle, tools, uniform, PPE - everything you need to succeed ️ 25 days holiday + bank holidays (Option to buy extra … days in our holiday purchasing scheme) Pension matched up to 7% Ongoing training and access to our Engineering Career Ladder Recognition programmes and long-service culture (20+ years average!) Staff referral bonus - up to £2,000 Professional Development - We are committed to investing in our team's growth. As part of this role, you'll have access to fully … work. What You'll Be Doing Installing or servicing cutting edge Fire & Security systems in a commercial environment - including Intruder Alarms, Access Control, CCTV, and Fire Alarms. Delivering exceptional customer service and technical support. Diagnosing and resolving faults with confidence and precision. Managing your time effectively and completing all documentation to a high standard. What We're Looking More ❯

and archive inactive records, and update missing supplier details such as email addresses and finance contact information. Perform similar checks and updates in the Accounts Receivable module, focusing on customer data accuracy and completeness. Review and manage data in the General Ledger, including archiving obsolete codes and data that have not been used for several years. Ensure all data … cleansing activities maintain high data accuracy, uphold data security, and comply with internal policies and procedures. Provide professional customer service during all interactions with suppliers, customers, residents, businesses/partners, and colleagues, whether through email, face-to-face, or telephone/Teams calls. Contribute to a positive team culture and effective collaboration among finance colleagues and other business … areas. Required Skills & Qualifications: Experience in data management or a similar role, preferably within a financial setting. Strong attention to detail and a commitment to data accuracy. Excellent customer service and professional communication skills. Ability to work effectively both independently and as part of a team. Familiarity with financial systems, particularly in data handling and cleansing processes. Benefits More ❯

services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Develop and maintain a relationship with the customer; ensuring operational, industry, and contractual performance levels are met. Be the point of contact for your customers by responding to verbal and written customer queries, complaints, and any … complex queries. Manage and understand the expectations of the customer and ensure service lines are adhered to. Ensure internal and external customers have all the required information to support settlement performance. MAIN RESPONSIBILITIES: Pro-actively manage Supplier portfolios to provide a consistently high level of service, ensuring all service lines are met. Work closely with suppliers … Understand the reasons why a supplier will be sent estimated data and what processes are required to rectify this. Analyse, investigate and resolve queries raised by Suppliers or the customer service team (either by e-mail or direct phone calls). Get involved with future contractual negotiations and support the effective delivery of this. Collaborating across the business More ❯

Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you'll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest quality More ❯

Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement Programme … . This position sits within the council's Target Operating Model (TOM) delivery function and focuses on improving how front-door and customer-facing services operate. The objective is to make services simpler, faster, and more efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads … to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to strategic objectives, and delivered effectively. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiency across front-door and customer-facing services. Work with data and insight colleagues More ❯

IT Network & Cabling Engineer Permanent/Full-time **IT MSP (Managed Service Provider)** Job Profile Looking for a skilled IT Network & Cabling Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar.This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong … commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis. Key Responsibilities Provide onsite technical support, troubleshooting and maintenance across various client environments. Install, configure, and support IT hardware, software and network systems. Work with internal teams to escalate and resolve complex technical issues … promptly. Deliver excellent customer service and maintain high client satisfaction levels. Maintain up-to-date documentation of all work carried out and support provided. Ensure systems and services meet defined SLAs and customer expectations. Skills/Experience Essential: Experience in an IT Field Engineer role or similar within an MSP Strong knowledge and hands-on experience with More ❯

Join a leading independent technology and services provider as a Technician 2. Job Overview: We are seeking a proactive and customer-focused IT Support Technician to manage and maintain end-user devices and peripherals across a hub/spoke operational model. This role involves extensive travel between sites, hands-on technical support, and coordination with service providers to … ensure smooth IT operations and high service levels. Location: High Wycombe Daily Rate: £14.54/hr - PAYE, £18.87/hr - UMB Contract Day: Oct 2025 till 31-Mar-26 from 8:30 AM to 5:00 PM Key Responsibilities: Manage ticket queues and resolve incidents using ServiceNow (preferred). Oversee hub stock levels and coordinate effective disposal of obsolete … items. Triage and coordinate repairs of faulty devices and peripherals. Replenish lockers and ensure availability of IT assets across locations. Engage with service providers to escalate and resolve technical issues. Identify recurring problems and propose service improvements. Maintain accurate records of inventory and service activities. Provide excellent customer service to end users across multiple sites. More ❯

months, likely to extend to 12 months. This role reports to the Director and works closely with the management team. We are looking for someone with a strong helpdesk, service desk or customer service background who has had a taste of leadership. A technical background is also preferred. Responsibilities: Lead the team, ensure that customers always receive … exemplary service. Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date. Creation and distribution of internal and external reports. Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA. Write and maintain documentation that aids support … and the customer (FAQ’s, troubleshooting guides, knowledge base articles). Deliver occasional training to customers and colleagues. Cover out of hours on call work on a scheduled basis. Desirable skills: Excellent verbal and written English SQL knowledge Strong mentality Excellent organisational skills Problem solving skills Presentable and confident in presentation/public speaking. More ❯

lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. … Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues … inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. More ❯

Nottingham Hours: 37.5 per week Full-time Office based (as per above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the … supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. The service is governed and controlled by the Release team. Patch Management is a global service delivered from the UK, India, and South Africa locations. What youll do Manage customers … and Network products Good written and verbal communication skills are essential to this role as are good documentation skills Attention to detail Excellent workload management Experience of MI/Customer reporting Excellent communication skills Excellent documentation skills Flexible team member Customer facing skills Ability to assist with Service Integration process (new business) The ideal candidate will have More ❯

new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

the heart of the Oxfordshire countryside and we are looking for a Credit Controller to join our team! Position Summary Our Credit Controller plays a key role in managing customer credit limits and debt collection. Working alongside one other team member within a larger finance team, you will ensure that appropriate credit limits and payment terms are set to … overdue debt and ensuring that all debt-related correspondence is clearly communicated and visible to stakeholders. In addition, you will play an important role in fraud awareness by monitoring customer activity, identifying potential risks, and helping to protect the business against fraudulent transactions. Principal Duties: Ensure our customers are aware of their account balances Contact customers who have overdue … systems are synchronised (i.e. NS, AIG and RBS Discounting) Instigate legal proceedings if customers do not pay their debts on time (including liaising with Solicitors and Bailiffs) Maintaining accurate customer records Deal with queries from Customers & Account Managers Release orders on Finance Hold Daily invoicing Carry out annual credit review Updating our CRM with Customer payments Proactively manage More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯

Role: Customer Support Executive (SaaS) Location: Commutable to Witney (OX28) Salary: £25,000 - £27,000 Job Type: Full Time, Permanent, Hybrid A fantastic opportunity has arisen within our UK based Customer Support team for an enthusiastic and self-motivated Customer Support Executive to join us. You will be working as part of a dedicated Support team, responding … to and resolving system queries for our impressive customer base. Webexpenses is a global FinTech company and we were one of the first companies to bring SaaS applications to the market, disrupting how organisations handle employee expenses. Headquartered in the UK we also have offices in Australia, clients in over 70 countries and over 300,000 users of our … role you will act as the first point of contact for our customers, providing them with the best experience of Webexpenses. You will complete operational activities associated with incoming customer support, including receiving, checking understanding, logging, taking ownership and resolving enquiries. Quite simply, you will provide excellent support to our customers so that they can focus on their job More ❯