51 to 75 of 78 Service Delivery Jobs in the Thames Valley

beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to … roadmap and features. Bring determinable value to the customers that can be recorded and reported internally as customer stories Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery. Requirements: 5-7 years' experience as a construction … team members within your customer base Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results. You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

for effective inspection, operation and maintenance of all associated MEP assets within the critical facility, with a primary focus on critical facilities risk management, enhancing the quality of the service delivery through effective technical engineering capabilities.As an electrical biased engineer you expected to take the lead in the Planned, Corrective and Reactive Maintenance tasks as well as other … Centre in a competent, and confident manner (Biased towards Electrical within the facility). Making recommendations for improvement and providing concise technical reports when required. Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the duty Shift Leader/Assist Chief Engineer. To provide backup as engineering More ❯

manager of teams in the SaaS space? We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in a SaaS environment. You will be serving as the primary escalation point for complex cases, and spearhead the maintenance of strategic alignment with commercial objectives. More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

key liaison between Digital Services and technology partners, ensuring effective collaboration on system issues, projects, and upgrades. This is a critical role, responsible for both day-to-day operational delivery and annual system activities such as bi-annual upgrades and pay review. Key Responsibilities Lead, manage, and develop a team of People Services Systems Co-ordinators to ensure excellent … service delivery, engagement, and capability. Build confidence and capability within the team, supporting learning and upskilling in HR systems, digital processes, governance, and best practice. Oversee workload allocation, performance management, and resource planning to meet SLAs, KPIs, and service quality targets. Act as a point of escalation for complex queries and technical issues, using sound judgement to … customer and people-centric approach across all system services and team activity. Collaborate with Digital Services and external technology partners to manage and resolve system issues and ensure timely delivery of fixes, upgrades, and enhancements. Lead on cyclical and business-critical activities such as bi-annual system upgrades and annual pay reviews. Drive improvements in system use, data accuracy More ❯

pay process and leading on transitioning to direct pay or management of EOR’s where required to adapt to new locations. Governance and cadence to manage budgets, supplier reviews, service renewals. Build confidence across the business in our systems and processes through effective management of accurate data and maintaining high quality standards. Future Focused: AI enablement and Data driven … systems and processes, working across multiple geographies Tech literate to be able to support in the implementation of HR tools, systems and processes and drive AI enablement in the service delivery Highly collaborative with the ability to influence effectively and drive results with a positive, values focused approach. Pragmatic but equally able to see the bigger picture Tech More ❯

IT Administrator – Reading (Hybrid) We’re looking for an IT Administrator to join our busy Service Delivery team! This is a varied role where you’ll handle everything from managing licenses and hardware assets to supporting starters/leavers, maintaining IT documentation, and getting involved in IT projects. What you’ll do: Keep our IT operations running smoothly More ❯

Prospects: Build relationships with potential clients via phone and Teams, focusing on industries that require secure reliable security solutions. Promote Innovative Solutions: Educate prospects about our exceptional levels of service delivery, our business processes and infrastructure, levels of accreditation, innovation and technology, and putting our customers at the heart of what we do. Drive Sales Growth: Achieve and More ❯

Prospects: Build relationships with potential clients via phone and Teams, focusing on industries that require secure reliable security solutions. Promote Innovative Solutions: Educate prospects about our exceptional levels of service delivery, our business processes and infrastructure, levels of accreditation, innovation and technology, and putting our customers at the heart of what we do. Drive Sales Growth: Achieve and More ❯

Prospects: Build relationships with potential clients via phone and Teams, focusing on industries that require secure reliable security solutions. Promote Innovative Solutions: Educate prospects about our exceptional levels of service delivery, our business processes and infrastructure, levels of accreditation, innovation and technology, and putting our customers at the heart of what we do. Drive Sales Growth: Achieve and More ❯

Prospects: Build relationships with potential clients via phone and Teams, focusing on industries that require secure reliable security solutions. Promote Innovative Solutions: Educate prospects about our exceptional levels of service delivery, our business processes and infrastructure, levels of accreditation, innovation and technology, and putting our customers at the heart of what we do. Drive Sales Growth: Achieve and More ❯

Identify and pursue new business opportunities within the technology industry. Build and maintain strong relationships with clients and stakeholders. Collaborate with internal teams to ensure client satisfaction and seamless service delivery. Monitor market trends and competitors to identify areas for growth with prospects. Negotiate contracts and agreements to secure profitable deals. Profile The successful Business Development Executive will have More ❯

Engagement with Business and IT Stakeholders Architecture Budget and Cost Management Security, Compliance, & Risk Management Supplier & Partner Relationship Management Emerging Technology Evaluation and Adoption Manage HPC and Platform Engineering Service DeliveryEssential attributes for success: Knowledge of Engineering applications (e.g. CFD, FEA, Monte Carlo, high end visualisation, etc.) and the demands they place on HPC/IT infrastructure. Experience working More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a collaborative, multi … ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access across environments. More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a More ❯

such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a More ❯

Employer of the Year 2022. Reporting directly to the Regional Partner and working closely with the Oxford leadership team, you will prioritise new business generation activities and support the delivery of a robust long-term strategy for the studio that will provide opportunities for growth in Oxford and the region. This will include identifying industry trends and opportunities for … and prospective clients. Our benefits package includes Agile, flexible and hybrid working, (a minimum of 3 days in office, up to 2 days WFH) Annual leave increasing with long service Life assurance Study sponsorship with paid study leave Employee assistance programme Season ticket loans Cycle to work scheme Virtual GP service Company day out Enhanced learning & development opportunities. … understanding of design project lifecycle and construction project procurement Lead and manage the seamless running of all architectural projects to the highest standard Experience in quality assurance, and client service delivery. Stakeholder Management Excellent presentation skills (Visual, written and spoken) Track record of building lasting relationships with clients and consultants with strong client satisfaction Skilled negotiator with ability to More ❯

hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service … corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. Liaise with partner suppliers to organise equipment maintenance and ensure service KPIs are met. Escalate customer issues where necessary and monitor supplier performance. About You We’re looking for someone who is: Experienced in a customer service or scheduling … environment (minimum 2 years). Highly proficient with Microsoft Dynamics CRM and the Microsoft Office Suite . Skilled in working towards KPI targets and reporting on service delivery. An excellent communicator, confident in dealing with multiple stakeholders. Organised, proactive, and able to thrive in a fast-paced service environment. Desirable Experience working within managed service contracts. Previous More ❯

at the forefront of the data and analytics industry. Stay up to date with industry trends, emerging technologies, and market dynamics to adapt and evolve the commercial approach and service offerings. Provide insights and feedback from the market to influence the development of new services, solutions, and offerings, ensuring that Intuita remains competitive and responsive to client needs. Work … closely with internal teams (Delivery, Operations, Marketing, etc) to ensure seamless alignment between client expectations and service delivery. Coordinate with the practice leaders across our disciplines ensuring that the full range of Intuita's data services are effectively represented to clients. Foster a collaborative and knowledge-sharing culture within the commercial team to maximise opportunities and revenue. A More ❯

design, launch, and continuous optimisation. Develop and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

Play a crucial role in retention, expansion, and the growth of managed and cyber security services. Key Role Responsibilities Manage and grow a portfolio of strategic UK-based managed service clients. Lead and mentor Customer Success Managers located in South Africa. Drive client satisfaction, engagement, and retention through proactive support and strategic planning. Identify and close opportunities for upselling … and cross-selling, particularly in the security services space. Act as the main escalation point for complex account issues. Collaborate with technical, new business, and strategy teams for seamless service delivery. Onboard new clients and ensure smooth transitions and long-term success. Maintain accurate CRM records and monitor account health metrics. Key Attributes Required You must be currently working More ❯

Audio Visual Service Engineer £32,000 to £37,000 per annum Midlands area Job Title: Lead Audio Visual Engineer Location: Midlands Salary: £32,000 - £37,000 per year About the Role: An exciting opportunity has arisen for a Lead Audio Visual Engineer to join a growing team working on diverse and innovative national projects. This role focuses on delivering … exceptional installation, service, and support for clients across multiple sectors, including corporate, leisure, and hospitality. Responsibilities: Install and maintain large-format LED displays and video walls. Configure and service sound systems for optimal audio performance. Set up and troubleshoot video distribution systems such as AVoIP and video matrix solutions. Install and program DSP (Digital Signal Processors) for customized … sound configurations. Provide technical expertise in IT and network infrastructure relevant to AV systems. Deliver comprehensive service and support to client sites, ensuring all equipment functions seamlessly. Diagnose and resolve complex technical issues with a focus on efficiency and customer satisfaction. Work collaboratively within a multidisciplinary team to meet project goals. Skills and Experience Required: At least 2 year More ❯