51 to 75 of 134 2nd Line Support Jobs in the UK

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growing MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast … will be an outstanding communicator driven by client satisfaction and top class levels of customer service. This is an office based role with occasional customer site visits across London. 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls More ❯

1st/2nd Line IT Support Engineer–Leeds–£28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st/2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who’s … on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities: Respond to helpdesk tickets and troubleshoot hardware, software, and network issues Support Windows … systems and equipment Escalate complex issues to senior engineers where needed Deliver a high standard of service and communication to all users About You: Experience in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networking Excellent problem More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: Up to £35,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and … role, with your time spread between your home and our Head Office in Hillington, Glasgow. About the role Arnold Clark's Digital department is responsible for delivering application support across our rapidly growing business. You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer … base and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex More ❯

quality technical support to users across the business in a varied role. The Role With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up. You will be expected … and App deployment. Contribute to the IT knowledge base and share best practices Assist with the adoption and support of new technologies About You Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem. Essential: Strong troubleshooting skills with … editing) Given the chance to step up and take on some light Server work and/or Application Support, this is a great opportunity for an established 2nd Line Engineer whod like to take on a little more. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this More ❯

make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is … to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary: £35,000 - £40,000 Location: Redhill (own transport essential due to location) Benefits: - 22 days annual leave, rising to 25 (accruing … Frequent team social events Are you ready for an uplifting and career forging challenge? Then lets get down to the nitty gritty... Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take More ❯

2nd Line Service Desk Support Engineer Location: Bristol About the Role We are seeking a proactive and customer-focused 2nd Line Service Desk Support Engineer to join our client based in Bristol. This role is ideal for someone with strong MSP experience who enjoys troubleshooting complex issues, improving systems, and … delivering high-quality support to a diverse client base. Key Responsibilities •Provide 2nd line technical support via phone, email, and remote tools to multipleclients in an MSP environment •Troubleshoot issues related to Microsoft 365, Azure, Active Directory, and coreWindows services •Manage and resolve escalated tickets within agreed SLAs, ensuring accurate andclear documentation •Support … permanent fixes where possible •Assist with user onboarding/offboarding, permissions, and security policies •Deploy software, updates, and patches across client environments •Work closely with 1st and 3rd line teams to ensure seamless service delivery •Contribute to process improvements and knowledge base documentation Essential Skills & Experience •2–4 years’ experience in a Service Desk/IT Support More ❯

near East Kilbride** Clean driving licence and access to own vehicle Excellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35). Are you a dynamic, hands-on IT professional who thrives in … central Scotland site. In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects. Key Responsibilities: Provide 1st and 2nd line support across desktop, laptop, server, and printer systems Administer Microsoft 365 and Windows 11 environments Perform patching and support for various business More ❯

near East Kilbride** Clean driving licence and access to own vehicle Excellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35). Are you a dynamic, hands-on IT professional who thrives in … central Scotland site. In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to infrastructure and modernisation projects. Key Responsibilities: Provide 1st and 2nd line support across desktop, laptop, server, and printer systems Administer Microsoft 365 and Windows 11 environments Perform patching and support for various business More ❯

We are looking for a 2nd Line Application Support Team Senior for our busy IT Digital department in Glasgow. Reporting to the Support Desk Manager, the successful candidate will be responsible for overseeing and providing Application support within the Support Digital Support Team structure. Our vision at … role, with your time spread between your home and our Head Office in Hillington, Glasgow. About the role Arnold Clark's Digital department is responsible for delivering application support across our rapidly growing business. You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer … applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application Support: This role requires leading a team of second-line support analysts to provide support for bespoke software applications, resolving issue through incident management systems, phone and email. Liaising successfully with third Line More ❯

hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer … note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of … of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service More ❯

2nd Line ICT Support Engineer Contract Type : Temporary until March 2027 to cover secondment Salary : Grade E - Salary £33,143 – £37,280 per annum Location : Joint Headquarters at Butterly Hall, Ripley Hours : 37 hours per week, however you may occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the … to be an outstanding Service and we know we have more to do. About the Role: Role Overview Derbyshire Fire & Rescue Service is seeking a dedicated and customer-focused 2nd Line ICT Support Engineer … to help maintain and improve the ICT infrastructure that supports our vital emergency services across the county. As a key member of the ICT team, you will provide second-line support to users across 32 sites, ensuring that station equipment and systems are secure, reliable, and fit for purpose. You’ll work closely with 3rd Line More ❯

IT Support Engineer (1st/2nd Line) CO Manufacturing Competitive Salary + Benefits Mon – Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us: CO Manufacturing is the manufacturing hub … within a business that values hard work and new ideas. About the Role: The role is aimed at someone with at least 1-3 years’ experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small helpdesk team providing … Endpoint Manager Handling installation, upgrades and system maintenance tasks Documenting fixes and helping build internal knowledge bases Asset Management What we are looking for: Experience in a 1st or 2nd line support role Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware/software, troubleshooting issues A basic More ❯

are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯

are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯

2nd Line Service Desk Support Engineer Location: Bristol About the Role We are seeking a proactive and customer-focused 2nd Line Service Desk Support Engineer to join our client based in Bristol. This role is ideal for someone with strong MSP experience who enjoys troubleshooting complex issues, improving systems, and … delivering high-quality support to a diverse client base. Key Responsibilities Provide 2nd line technical support via phone, email, and remote tools to multipleclients in an MSP environment Troubleshoot issues related to Microsoft 365, Azure, Active Directory, and coreWindows services Manage and resolve escalated tickets within agreed SLAs, ensuring accurate andclear documentation Support … permanent fixes where possible Assist with user onboarding/offboarding, permissions, and security policies Deploy software, updates, and patches across client environments Work closely with 1st and 3rd line teams to ensure seamless service delivery Contribute to process improvements and knowledge base documentation Essential Skills & Experience 24 years experience in a Service Desk/IT Support More ❯

quality technical support to users across the business in a varied role. The Role With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up. You will be expected … and App deployment. Contribute to the IT knowledge base and share best practices Assist with the adoption and support of new technologies About You Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem. Essential: Strong troubleshooting skills with … editing) Given the chance to step up and take on some light Server work and/or Application Support, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to More ❯

Job Title: IT Support Engineer – 1st & 2nd Line Support Salary: £28,000 – £40,000 per year (plus bonus and benefits) Job Type: Monday – Friday, 8.30am – 5pm Location: Salford’s – Must be a driver as occasional travel to their other site Benefits: Competitive salary with yearly bonus , 22 days holiday plus Bank Holidays, Company … Role: This is an excellent opportunity for an ambitious individual to take the next step in their IT career within a dynamic, fast-paced environment. As an IT Support Engineer, you will be responsible for keeping systems running smoothly while gaining valuable, hands-on experience across a wide range of technologies. You’ll work alongside a highly experienced … Head of IT, who will provide ongoing guidance, mentorship, and support to help you develop and progress. This role would suit someone who’s gained 1–2 years’ experience in IT support or a relevant IT qualification/educational background, or someone with experience who’s looking for a long term career opportunity. Key Responsibilities: Act More ❯

Role: 2nd Line IT Support Engineer Location: Stoke-on-Trent £36,000 + Benefits Manufacturing Sector Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in … varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same. What you'll be doing Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively. Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices. Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs … smoothly. Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts. Producing clear documentation for systems, assets, and incidents. What we're looking for Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus). Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD). Networking More ❯

2ND LINE IT SUPPORT3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part … a busy IT Service Desk* Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)* Experience with Active Directory and Azure Active Directory user & group administration* Ability to support M365 services (Teams, SharePoint, OneDrive)* Knowledge of InTune* Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯

2nd Line Support Engineer Salary: £35,000 - £45,000 Location: East Grinstead About the Role Our client is a small IT Consultancy who are looking to hire a 2nd Line Support Engineer on a permanent basis. This is working for an IT Consultancy, the company is based in East Grinstead More ❯

2nd Line Technical Support Analyst Rate: Up to £250 per day DOE (Inside IR35) Location: Guildford – 4 days per week on-site About My Technology Client My technology client is a leading innovator in the tech space, committed to delivering exceptional IT services and solutions. They foster a collaborative environment where technical expertise and customer … service excellence go hand in hand. Role Overview We are seeking a skilled 2nd Line Technical Support Analyst to join the IT Service Desk team. You will play a key role in resolving technical issues, supporting client-side computing, and ensuring smooth IT operations across multiple sites. Key Responsibilities Take ownership of support More ❯

Manchester - £30,000 - £35,000 plus excellent benefits and career opportunities Job Title: IT Support Technician (1st & 2nd Line Support) Location: On-site (Hospital-based) Hours: Monday–Friday, 9am–5pm On-call: Occasional, only in rare cases of critical IT failure About the Role … We are seeking an experienced and proactive IT Support Technician to join our on-site hospital team. In this role, you will provide essential first and second line support, ensuring the smooth operation of our IT systems and delivering responsive assistance to staff. This position is fully on-site due to the nature of … the work and is not suitable for hybrid or remote working . Key Responsibilities Provide first and second line support to hospital staff across all IT issues. Diagnose and resolve a wide range of IT troubleshooting queries. Manage and maintain networking and servers , including installations and updates. Support and maintain IT hardware such as More ❯

opportunity to join a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We are looking for a proactive and technically curious 1st/2nd Line Support Engineer to join our Managed Security Service Provider (MSSP) operations team. This role focuses on the support, monitoring, and maintenance of … facing skills Ready to try and solve any problem prior to escalation. Key Responsibilities Monitor and maintain the client network infrastructure to ensure uptime and performance. Provide 1st and 2nd line support for network incidents, escalating complex issues to senior engineers when required. Support and maintain Fortinet, Cisco, and Cisco Meraki network devices More ❯