51 to 75 of 307 2nd Line Support Jobs in the UK

A very successful and growing client of ours is looking for a 2nd Line Support Engineer to join their team in Oldham. This is a hybrid position. Experience working in an MSP environment would be preferred. Required Skills/Experience of the 2nd Line Support Engineer: Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment Strong knowledge of Microsoft 365 Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. … Knowledge of virtualization platforms (Azure Virtual Desktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Support Analyst (2nd line) to join one of our major projects, the Southern Renewals Enterprise (SRE) project based in Blackfriars, with travel across our sites … in Kent, Croydon and Sussex. Reporting into our ICT Delivery Manager, you will be supporting with mainly 2nd line but some first line support to our project user base of over 1400+ based over 5+ sites. This role will be based at our … aspects of delivering IT support to SRE. Provide end-to-end support for all IT issues, covering both 1st and 2nd line support (hardware, software, network). Offer installation, configuration, and troubleshooting for IT equipment and internal applications. Manage user accounts More ❯

2nd Line Support Enginee r +3 months+ +On site in Richmond +Inside IR35 +£200 - £215 a day Skills: +2nd line support +ITIL +Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and … site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. … and warranty for end user equipment Experience with researching complex issues with end user software and hardware If you'd like to discuss this 2nd Line support engineer in more detail, please send your updated CV to and I will get in touch. More ❯

2nd Line Support Enginee r +3 months+ +On site in Richmond +Inside IR35 +£200 - £215 a day Skills: +2nd line support +ITIL +Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and … site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. … and warranty for end user equipment Experience with researching complex issues with end user software and hardware If you'd like to discuss this 2nd Line support engineer in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

Cloud Marketplace 2nd Line Support Analyst Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoy working as part of an enthusiastic, passionate,and collaborative team? Join our IT Team IT systems play a pivotalrole in Softcat's … teams the tools and support to make exciting things happen. This is where to achieve more for your career. A Cloud Marketplace 2nd LineSupport Analyst focuses on providing advanced technicalsupport for cloud-based systems and services As a Cloud Marketplace 2nd Line Support Analyst , you'll be responsible for: Respond to 2nd line support issueswithin customer Service Level Agreements (SLAs) Diagnose and resolve technical problemsrelated to cloud services, including issues with virtual machines, storage, and networking Monitor cloud systemsand proactively identify and resolve issues Escalate unresolved More ❯

Social network you want to login/join with: Desktop Support Analyst/2nd Line Support Analyst, Birmingham Client: DGH Recruitment Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description … Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market-leading Law Firm … set (ITSM Remedy) to provide accurate and timely updates to all allocated Incidents and Service Requests, following the agreed standards. Performs relevant technical support and maintenance tasks as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Coordinates with internal support More ❯

Join to apply for the 2nd Line Network Support Engineer role at Node4 Join to apply for the 2nd Line Network Support Engineer role at Node4 Direct message the job poster from Node4 Node4 have a committed, talented, and diverse … re dedicated to delivering exceptional IT solutions that drive business success. As we continue to grow, we're looking for a skilled and motivated 2nd Line Network Support Engineer to join our expert team based in Derby. This is your chance to work in a … fast-paced, customer-focused environment where innovation and service excellence are at the heart of everything we do. As a 2nd Line Network Support Engineer, you'll provide advanced support across our customers’ networks, ensuring reliability, security, and high performance. Working closely with More ❯

ethic taken very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT Support Engineer/2nd Line Support to be based in the London office. Main responsibilities within the IT Support Engineer/2nd Line Support position include: Attending and fixing any 2nd line problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd line support when required Attending and … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯

IT Support, 2nd Line Support, Laptop, Refresh, Desktop Join to apply for the IT Support, 2nd Line Support, Laptop, Refresh, Desktop role at Experis UK . Support Technician - Laptop Set-up Refresh Clinic Location … Holyhead | Contract | Immediate Start | SC Clearance Ideally Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We seek proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with … Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers. Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per More ❯

IT Support, 2nd Line Support, Laptop, Refresh, Desktop Join to apply for the IT Support, 2nd Line Support, Laptop, Refresh, Desktop role at Experis UK Support Technician - Laptop Set-up Refresh Clinic Location: Onsite … Contract-Based | Immediate Start BRISTOL SC Clearance Ideally Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line … Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers. Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per More ❯

Role: 2nd Line IT Support Location: Gillingham Salary: £35,000 We are seeking a skilled and motivated 2nd Line IT Support Engineer to join our dynamic and growing IT team. This is a hands-on technical role that involves providing … re passionate about troubleshooting, infrastructure support, and enjoy working in a varied environment - we want to hear from you! Key Responsibilities Provide 2nd line support for users. Troubleshoot and maintain Windows Server environments (2012-2022). Administer Microsoft 365 services, including Azure AD … of systems, procedures, and issue resolution. Travel between sites as needed to support local infrastructure and deployments. Requirements Proven experience in a 2nd line IT support or similar technical support role. Strong knowledge of the technologies listed above. Excellent diagnostic and More ❯

2nd Line Support Engineer - Education Sector Gloucester Up to £35,000 Interviewing ASAP The Role Provides 2nd line support to stakeholders in line with trust internal IT policies and procedures; supports the Senior IT Analyst and the IT … Network and Support Manager in the delivery of IT Services across the Trust; supports the operation of all trust IT systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service … desk support and incident management policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs and SLAs. Support the IT Network and Support Manager More ❯

2nd Line EUC Analyst Our long-standing client, an FTSE 250 financial services provider, is hiring a 2nd Line EUC Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a … 2nd line service desk position within a regulated corporation providing second line to support to MAC/Windows OS, 365 suite (Intune/Autopilot), Azure Virtual Desktop and Cloud printing solutions. Our client is offering a day rate of £250 to £300 PD … Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key Experience: Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have Domain industry experience More ❯

The Role As a 2nd Line Support Engineer you will support our clients by handling escalations from the 1st Line Team and also actively monitoring infrastructure through a variety of products. 2nd Line Support Engineers work … agreed customer SLA's and associated targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. • Provide 2nd Line diagnosis and resolution of incidents and requests. • Accurately determining tickets that require escalation to our 3rd Line Team, providing … behaviours that promote our values. • Undertake any other duties as reasonably requested. Personal Specification Required: • Previous experience of providing IT support at 2nd Line level • Exemplary customer service and problem solving skills • Experience of administering and supporting the latest Microsoft technologies • Strong troubleshooting skills • Understanding More ❯

drive and own a vehicle - on site 5 days a week and need a car to get there**** Support Technician, Helpdesk, 1st & 2nd line, Microsoft/Windows, Hardware & Software, AD, ITIL Foundation & CompTIA, Drive and own a vehicle, Onsite 5 days a week. A financial … services firm are seeking a reliable and skilled IT Support Engineer to cover 1st & 2nd line support . This mid-level role ensuring smooth operation of their desktop environment and IT systems. You will be providing timely support and maintenance for … Key responsibilities include resolving user-reported issues, managing hardware inventories, assisting with software updates, and maintaining endpoint security compliance Key Responsibilities: Provide 1st/2nd line support for hardware, software, and desktop issues (Windows environment) Administer and troubleshoot Active Directory Set up and maintain desktops More ❯

We are currently hiring for a 1st & 2nd Line Support Analyst for an initial 3-6 months contract assignment based in London. (The duration is very likely to extend) Inside IR35 Position Overview: The role of technical analyst is to act as an extension of … our Managed Services Service Desk to provide 1st and 2nd line technical support services on site in London and assisting the Service Desk with remote work. The position requires the Technical Analyst to manage service desk tickets through to resolution by owning the onsite support … onsite role. Key Duties & Responsibilities: Act as the Customer Champion, coordinate and escalate tickets Including regular catch ups with Service Delivery Manager 1st Line Support - Print Services Triage Engagement with Toshiba for printing connecting with papercut 1st Line Support - Mobile Phones Triage More ❯

IT Support Technician (1st & 2nd Line Support) Location: Bournemouth Salary: £25,000 -£33,000 (DOE) Hours: 40 hours a week working in the office. We are working with a growing IT company currently evolving into a Managed Service Provider (MSP), and they're … the technical operations and the ongoing growth of the business. As an IT Support Technician, you'll be providing both 1st and 2nd line support to a wide range of clients across various industries. You'll gain hands-on experience with diverse technologies … a fast-paced, client-focused environment that values innovation and teamwork. Responsibilities of the IT Support Technician: Deliver responsive and effective 1st & 2nd line technical support to clients. Troubleshoot and resolve issues involving Microsoft 365, SharePoint, and broader IT infrastructure. Install, configure, and More ❯

1st/2nd Line IT Support Administrator Location: Poole (with occasional travel between sites) Hours: Monday-Friday, 8:00am-5:00pm Salary: £29,000 - £33,000 DOE Are you an experienced IT Support professional with a hands-on approach and a knack for … problem-solving? We're working with a successful and growing business based in Poole, looking to expand their IT function with a 1st/2nd Line IT Support Administrator . This role is a fantastic opportunity for someone with strong technical knowledge across infrastructure, networking … who enjoys both day-to-day support and contributing to longer-term IT projects. What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via More ❯

2nd Line Support Technician Location: Clyde, Scotland – On Site 5 Days a week Due to the nature of our support requirements this is an office-based role. Are you looking for a career in IT that offers training and skills development in a … 2nd line Support role? Do you enjoy working within a team to support customers and ensure continued service? Are you proud to work for a company that respects its staff and is at the forefront of technology? We are seeking dedicated individuals to … by your Team Lead, is crucial. You will also contribute to meeting team SLA and KPI targets. Your role We are looking for a 2nd Line Support Technician to maintain service during training at our site near Glasgow. Your responsibilities will include resolving delivery issues More ❯

2nd Line Support Engineer Location: Warrington, Cheshire | Contract Duration: 2 Months | Start: ASAP | DBS Required | Inside IR35 Lucid Support Services Ltd is seeking an experienced 2nd Line Support Engineer for a short-term contract. This role is fully … onsite and requires excellent customer service skills along with strong experience supporting Microsoft solutions. Role Responsibilities: Provide 2nd line support for Windows 10/11, M365, AD, Azure, etc. Support Apple macOS & iOS devices, ensuring seamless integration. Manage MDM, device management, and stock … control. Support desktop virtualization technologies (e.g., Hyper-V, VMware). Update Asset Management system. Manage Customer Endpoint protection. Apply networking fundamentals: TCP/IP, DNS, DHCP. Support Apple MacOS/iOS and MS Windows environments. Utilize ITSM tools effectively. If interested and available, please apply. Due More ❯

join a dynamic company which is fast moving and fun to work in, providing customer-focused high level IT support at a 2nd line level. Up to £26,000 + Benefits IT Support 25/09/2022 Description You will join a … and efficient manner via communication and remote access to the customer. Experience using, and an understanding of MS SQL to enable you to provide 2nd line support to the team is required. As 2nd line, you will be tasked with escalations from … case notes on our internal CRM solution. Communicate and escalate with other members of the team. Be proactive in troubleshooting and diagnosing problems. Provide 2nd line expertise to the team and customers on specific areas of our products such as 3rd party API links. Skills & Knowledge ‘Customer More ❯

Join to apply for the 2nd Line Support Engineer - GBP 35000 role at TieTalent 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About the Role Location: Liverpool - hybrid Salary … D.O.E Industry: Managed Services Ready to take your IT support career to the next level? Whether you're an experienced 2nd Line Engineer or a 1st Line Engineer looking to step up, this is a fantastic opportunity to join a growing team in … in a fast-paced environment while developing your skills in hardware, software, networking, and help desk management. What You'll Be Doing Providing 2nd Line technical support for hardware, software, and networking issues. Troubleshooting and resolving Windows, macOS, and Linux operating system problems. Managing More ❯

IT Support Technician (1st/2nd Line) - London Join to apply for the IT Support Technician (1st/2nd Line) - London role at Experis UK IT Support Technician (1st/2nd Line) - London Join to … apply for the IT Support Technician (1st/2nd Line) - London role at Experis UK Get AI-powered advice on this job and more exclusive features. I am looking for an IT support professional with exceptional customer service skills to join a London … Manage and resolve tickets using systems like Zoho, Zendesk, or Jira. Administer user accounts and permissions through Active Directory. Escalate complex issues to second-line support when needed. Required Skills And Experience Previous experience in IT support or a helpdesk role. Familiarity with Active More ❯

Deskside IT Support/2nd Line IT Support Join to apply for the Deskside IT Support/2nd Line IT Support role at CBRE UK . Role Overview We are seeking a candidate with 2nd Line Field/Deskside support experience who possesses exceptional technical knowledge of desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning. Key Responsibilities Assist with reported deskside IT related queries via walk-ups, email, and phone. Investigate and evaluate reported end user problems, failures, and … status and resolutions. Conduct daily checks of printers and meeting room AV equipment to ensure uptime and minimal business disruption. Candidate Requirements Experience in 2nd Line Field/Deskside support. Strong technical knowledge of desktop deployments, hardware peripherals, and workstation lifecycle management. Experience supporting Windows More ❯