1 to 25 of 347 Customer Engagement Jobs in the UK

Customer Success Manager A brilliant opportunity for an experienced Customer Success Manager to join a market-leading disruptive SaaS company in London, UK. This offers a unique opportunity to join one of the fastest growing tech companies in the UK on their journey, ensuring their customers realise success from their products. We are particularly keen to hear from … those with experience in Customer Success Management for a SaaS organisation. Location: Central London– Hybrid – 3 days on site Salary: Negotiable Requirements for Customer Success Manager Commercial experience working as a Customer Success Manager, ideally within a SaaS organisation This company values top academics so is looking for a 2.1 or 1st-class degree from a top … at A Level (please ensure academics are on your CV when applying) You are able to easily grasp technology and are intrigued by the impact AI is having Excellent customer-facing skills A motivated self-starter with a problem-solving attitude Ability to work with autonomy and as part of a team Great communication skills with fluent spoken and More ❯

where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯

where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯

where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯

Customer Engagement Manager Location: Hybrid – home and office Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: As a Customer Engagement Manager you will be our customers primary point of contact, creating and maintaining positive relationships! You will support them with More ❯

This role would suit someone who is comfortable with Braze and has experience in creating and implementing customer engagement campaigns in retail or subscription-based businesses, in particular. Are you confident in delivering end-to-end multi-channel CRM campaigns, including personalised website user journeys, and automated email, SMS, and lifecycle campaigns that drive and maintain sales and … subscriptions? Our award winning media client is seeking a Marketing Automation & CRM Manager . You will support the building and execution of the CRM and customer lifecycle programmes for a new product launch. About the Client The company invented and holds a patent for mass interaction TV events. It currently runs the votes for Love Island, Britains Got Talent … will act like a mini business in its own right. About this role : As the Marketing Automation Manager , you will support the building and execution of the CRM and customer lifecycle programmes for a new product launch. The responsibilities of this role are to build and execute the CRM and lifecycle campaigns, ensuring that we maximise initial sales and More ❯

Customer Experience Advisor Overview VisionTrack is the leading global provider of AI video telematics and connected fleet data. The Customer Experience Team provides full support to selected customers and ‘manage’ all areas of the customer’s account. We are looking for a Customer Experience Advisor who is passionate about providing high standards of customer service … enrich our customers journey with VisionTrack Providing support to our customers as well as our Account Management team, setting them up for success and taking a proactive approach to customer care and customer engagement. Responsibilities First point of call for visitors & phone calls and emails - ensuring customer service of a high standard. First point of contact for … all customers via the telephone. Answering telephone enquiries and triaging to the correct department. Assisting and guiding customer queries via a shared inbox & ticket system. Quotations & Customer Onboarding (Selected Customers) Product advice and assistance. Sales order processing Prcessing orders received from customers and account managers. Sense checking rders entered by the Sales team. General customer care & Customer More ❯

We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent. About the Role This French speaking Enterprise Customer Success Manager position (Europe) plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will personally build and maintain business relationships with … executives in our largest customers. You will also have line-management responsibilities leading a team of Customer Success Managers. In this role you may also personally manage a small number of large customers. You will act as a strategic advisor, guiding customers on significant projects and technology adoption. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who is experienced in successfully operating at board level. The successful candidate will thrive in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Establishing and maintaining business relationships at board level Personally owning executive level More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine Fueling Business Performance with Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and human computational modeling-combined with real-time … consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price, and market offerings that resonate with consumers, ensuring every decision aligns with … predictive analytics, First Insight empowers businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer loyalty. As we continue to More ❯

maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it … core values at the heart of it all.We have an outstanding opportunity for an expert Solutions Engineer to work with our outstanding financial services customers in crafting ground-breaking customer engagement roadmaps demonstrating the Salesforce applications and platform in London,UK. The successful applicant will have a track record of working with enterprise software and services organizations in … outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups. Specific Responsibilities: Provide thought leadership in how large enterprise organization can drive customer success through digital transformation. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops. Be an innovator who can More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Evolving Networks Limited are looking for a new Customer Engagement Apprentice! You will be studying toward your Level 3 Apprenticeship in Business Administration. Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. … careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment. Role Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same. As our … Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving More ❯

Job Summary - E xperienced D365 Customer Engagement (CE) Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise customer … of CRM. Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level Role Summary: We are … seeking a skilled D365 Customer Engagement (CE) DevOps Engineer to support the design, implementation, and management of CI/CD pipelines, release automation, and infrastructure for our Dynamics 365 Customer Engagement platform. This role blends DevOps best practices with Microsoft Power Platform knowledge to ensure smooth development, testing, deployment, and monitoring of Dynamics 365 solutions. Key More ❯

days per week on site) Employment Type: Permanent Overview An exciting opportunity has arisen for a CE Application Analyst to join a forward-thinking organisation’s Dynamics 365 Customer Engagement (CE) team. This role is ideal for someone who is passionate about leveraging innovative solutions to enhance customer experience and drive business success. As part of a … and deployment within Microsoft Dynamics 365 CE . Troubleshoot and resolve application-related issues promptly and efficiently. Collaborate with cross-functional teams to deliver enhancements and improvements to the customer engagement platform. Identify opportunities to improve processes and system performance. Stay up to date with evolving technologies and recommend best practice solutions. Skills & Experience Strong proficiency in Microsoft … Dynamics CRM/Dynamics 365 CE (Customer Engagement). Hands-on experience in application analysis, deployment and troubleshooting. Excellent communication and interpersonal skills for effective team collaboration. Strong problem-solving abilities and a proactive approach to challenges. Commitment to continuous learning and keeping abreast of system updates and advancements. Benefits Competitive salary (dependent on experience). Comprehensive medical More ❯

Customer Success Manager Department: Customer Success Employment Type: Full Time Location: Remote, UK Reporting To: Tim Banks Compensation: £40,000 - £45,000/year Description We are looking for a proactive, customer-centric Customer Success Manager, who will be the primary contact for a portfolio of our existing customers during their post-sales journey. The successful … candidate will be responsible for maximising value realisation for customers in their portfolio, along with customer retention and growth. Aptem is a rapidly growing remote-first start-up, so expect a dynamic and fluid environment, with all of the opportunities and challenges this entails. The CSM role will suit a proactive person who thrives on using their initiative and … role based within the UK, or hybrid based in our London office. Main responsibilities Primary post-sales contact and relationship owner for a portfolio of customers Accountable for achieving customer outcomes and customer advocacy Key role for ensuring customer retention and long-term relationship Ensure customers see value in new products and services, leading upsell activities Establish More ❯

Manager to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment. Key Responsibilities Lead and mentor a team of Transition and … Enterprise Technicians (all CCNA accredited) Act as a technical authority for customer tours, solution presentations, and internal stakeholders Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects Drive innovation through automation, scripting, and emerging technologies (AI, RPA) Collaborate with Solutions Architects and technical leaders to align services with client needs Monitor industry trends to ensure … Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM) Strong leadership and people management capabilities Skilled in rack building, equipment configuration, and network advisory Confident in customer-facing engagements and technical presentations Experience creating and managing Statements of Work (SOWs) and governance processes Self-motivated, proactive, and committed to long-term growth within the organisation Desirable More ❯

covering more than 180 jurisdictions globally, so they can stay ahead of regulatory change, mitigate risk and capitalise on new opportunities. The Role: Role Purpose & Impact The Manager of Customer Success will lead and develop a high-performing team of CSMs responsible for onboarding, adoption, retention, and expansion across Vixio's customer portfolio. This role exists to provide … the CS function scales in complexity. By ensuring consistent execution of playbooks, proactive churn mitigation, and strong adoption of our core CS tool (ChurnZero), this leader will directly impact customer satisfaction, retention, and revenue growth. Key Scope & Responsibility Level You'll manage and coach a team of 5 CSMs across the UK and US, driving accountability for team-level … KPIs including product adoption, customer health, QBRs, and upsell influence. The role carries autonomy to shape engagement strategies (high-touch, light-touch, and tech-touch), oversee hiring and onboarding of CSMs, and act as the go-to escalation point for customer and internal stakeholders. You'll partner cross-functionally with Sales, Product, Marketing, and Operations to surface More ❯

Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn … the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Customer Support Engineer - Service Desk We have a new client of ours who are a leading player in their commercial space. They are looking for a talented individual who has a background in customer service who can excel as a first point of contact for customers. Purpose of Role: The primary purpose of the Customer Support Engineer … is to provide responsive and highly proficient support forthe client's Customer Engagement solutions. As a member of Customer Service, the role is part of a virtual Service Desk and responsible for being the first line of contact for triaging and progressing customer incidents, problems and service requests from report to resolution. The role requires you … to work in a technical capacity to resolve issues and mentor customers on their Customer Engagement applications. Key Responsibilities: • Acting as the first point of contact for triaging and progressing customer incidents, problems, and service requests from notification to resolution.• Working in a technical capacity to diagnose and resolve issues, and mentoring customers on diagnosing issues on More ❯