101 to 125 of 347 Customer Engagement Jobs in the UK

We’re seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Lawyer Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic Quadrant™ for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

We're seeking a bright, ambitious Legal Counsel to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Lawyer Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) Competitive Market Salary DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS Your Skills … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world's biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm® cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯

This is a key role within the digital marketing function and offers an exciting opportunity to work with a variety of platforms and tools to enhance online performance and customer engagement. What You'll Be Doing: As the E-Commerce & Digital Platform Coordinator, you will be responsible for: Digital Marketing & Sales Strategy Developing and executing digital marketing strategies to … Product Management Managing the online product catalogue: adding new products, updating listings, and ensuring accuracy in collaboration with Brand and Global teams Analysing sales data to support product optimisation Customer Excellence Driving improvements in the digital customer journey to increase satisfaction and loyalty Supporting customer engagement and acquisition initiatives with insights and tools Analytics & Reporting Using … analytics tools (e.g. Google Analytics) to monitor performance, customer behaviour, and trends Providing regular reports and insights to the senior marketing management team Key Skills & Experience: We’re looking for someone who can demonstrate extensive experience with: Website management and e-commerce platforms Google Analytics, SEO, Google Ads, and paid digital media Professional use of social media for business More ❯

passionate CRM team at Pets at Home as a Senior CRM Analyst . In this pivotal role, youll partner with marketing to deliver smart, insight-led campaigns that drive customer engagement and maximise Return on Investment. This role offers hybrid working (one day per week/fortnight in the office) from our Support Office in Handforth, Cheshire. What … youll do: Lead the data, targeting and analytics behind our CRM strategy Optimise customer journeys across the lifecycle Deliver actionable insights through storytelling and visualisation Influence campaign strategy with robust analytics Champion analytical best practices and process improvements What youll bring: Strong SQL skills and experience with large-scale data warehouses Proven track record in CRM analytics and campaign More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

with not-for-profit experience to join a Dynamics 365 CE team in a permanent hybrid role. You will lead CRM projects, mentor analysts, and deliver solutions that enhance customer engagement and operational efficiency. This role offers the opportunity to work closely with stakeholders, drive process optimisation, and ensure high-quality implementations that deliver measurable business value. Key … and the wider Power Platform Expertise in process mapping, gap analysis, and solution design Experience mentoring or leading Business Analysts Familiarity with Agile and Waterfall project methodologies Excellent stakeholder engagement, communication, and analytical skills Why Join Us: Permanent hybrid role with flexibility and occasional client site visits Opportunity to shape CRM solutions and influence process improvements Collaborative team environment More ❯

Select how often (in days) to receive an alert: Service Director Location: UK - London Job-ID: 212708 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS … and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both … to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key More ❯

technical requirements and business objectives, designing and implementing tailored cloud solutions. You'll be a key player in the pre-sales process, providing technical expertise and guidance throughout the customer's cloud journey. In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit … or our partners to maximize CBOs. As a PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements. Your experience in designing technical solutions within … the technology/consulting sector, will equip you with the ability to architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer, translating technical concepts into business value. Your success as a PCA will be linked to impacting the signing of SOWs, and the successful implementation of solutions which achieve CBOs while exceeding customer More ❯

role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future … Power BI, etc.) • Strong SQL skills for querying relational databases and familiarity with database management • Skilled at transforming raw data into compelling, storytelling insights and visuals • Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance More ❯

a seamless experience for users, whilst aligning with the company's strategic goals: Digital Marketing & Sales Strategy – Develop and deliver digital campaigns (PPC, SEO, social, affiliates) to drive traffic, engagement, and conversions. Website & Platform Management – Oversee e-commerce platforms and online store, ensuring functionality, usability, and engaging content. Collaborate with global teams and developers to improve UX and conversion. … Product Management – Maintain and update the online product catalogue, ensuring accurate information and optimised listings. Analyse sales data to support growth. Customer Experience – Enhance the online journey to boost satisfaction, loyalty, and acquisition, working closely with customer engagement teams. Analytics & Reporting – Monitor performance, customer behaviour, and sales trends to optimise campaigns and report insights to senior More ❯

Develop and execute a results-focused marketing strategy aligned with the mission and objectives Create and implement an email automation strategy within dynamics 365 to support lead generation and customer engagement, including mass email campaigns Design a suite of touchpoint emails that guide customers seamlessly through their journey, enhancing their experience with the client. Develop and manage multi … presence, ensuring the website and social channels reflect our brand and are optimised for engagement. Ensure all internal systems, including Dynamics 365, are kept updated with accurate marketing and customer journey data. The ideal candidate will have: A confident communicator with a proven ability to generate compelling content and establish thought leadership across digital platforms and industry channels. Experience … marketing experience, including SEO, PPC, and social media management. Exceptional copywriting and content creation skills, with a focus on engaging and converting B2B audiences. Knowledge of marketing automation and customer journey mapping, ensuring smooth and effective customer engagement. Outstanding organisational skills, with the ability to manage multiple projects simultaneously and deliver results on time. A proven track record More ❯

include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others. Scope: If you are someone who thrives at the intersection of logistics, technology, and customer solutions If you enjoy building systems from the ground up-from vision through to delivery If you are passionate about crafting winning solutions for commercial tenders, turning complex RFQs … into clear, compelling responses that solve real customer problems If you can navigate complexity, influence stakeholders, and turn market trends and customer needs into scalable solutions then we would love to connect with you . We are looking for a Senior Global Product Manager to lead the continuous innovation Lead Logistics systems. This is your chance to play … Excellence, Digital and IT to deliver solutions that decrease our cost to serve. Engage directly with customers to understand their logistics and supply chain requirements. Translate market trends and customer's needs into actionable product features and enhancements. Present solutions and proposals to customers in a clear, structured manner. Commercial Support Create compelling content and materials to support RFPs More ❯

Cloud, Pyton, CI/CD, MLOps Role Profile Role Title: Technical Product Manager (Dynamic Allocation Services) Reporting To: Head of Product Location: Birmingham/Remote (with occasional travel to customer sites) Summary The Technical Product Manager (Dynamic Allocation Services) is responsible for driving the technical direction, development, and optimisation of our product. Combining product management with strong expertise in … to ensure algorithms are implemented correctly, tested thoroughly, and deployed with confidence. Support version control, testing strategies, and validation processes to maintain the technical integrity of DAS. Collaboration & Stakeholder Engagement Work alongside the Innovation Product Manager to align technical development with functional roadmap and commercial objectives. Communicate complex technical ideas to non-technical stakeholders clearly and pragmatically. Provide expert … guidance and thought leadership internally and externally, ensuring DAS remains at the forefront of decision-automation solutions. Customer Engagement & Support Act as the product’s technical ambassador with customers, supporting onboarding and implementation. Provide expert guidance on how DAS can address customer planning and analytical needs. Collect and analyse customer feedback to inform technical priorities and More ❯

execution-focussed practitioners. The Role An exceptional Digital Transformation Consultant, advising and guiding our prospects and clients on the adoption of innovative Microsoft technologies including Power Platform, Dynamics 365 Customer Engagement (CE), and Microsoft 365 Copilot. As a key player in our organisation, you will also drive transformative projects that not only meet but exceed client expectations. Why … Solution Design Architect robust, scalable solutions leveraging the full potential of the Microsoft ecosystem. Pioneer the development of cutting-edge applications using Power Apps, Copilot, and Power Automate Client Engagement Excellence Design and lead inspiring digital transformation workshops that ignite client enthusiasm. Facilitate dynamic ideation sessions, unlocking innovative potential within client organisations. Deliver compelling, persuasive presentations that showcase the More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally … within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. As such … this is essential experience for candidates to have. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a … COO, CTO, Head of Technology, or similar leadership role ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations More ❯

of AI across Banking, Insurance, Retail, and Life Sciences? At Expleo, we're looking for a visionary AI Offer Leader to architect and scale AI-driven solutions that transform customer engagement, operational efficiency, and compliance. This is your chance to work at the intersection of enterprise architecture and cutting-edge AI innovation-driving impact across marquee clients and … and accelerators Architect industry-specific AI solutions in: Banking/Payments: fraud detection, credit scoring, conversational AI, compliance automation Insurance: claims automation, risk modelling, personalised offerings Retail: demand forecasting, customer journey optimisation, hyper-personalised marketing Life Sciences: clinical trial analytics, pharmacovigilance, patient engagement, R&D optimisation Ensure solutions align with regulatory frameworks (GDPR, PSD2, EU AI Act, Solvency … AI-enabled use cases such as fraud detection, hyper-personalisation, or patient analytics Familiarity with financial and healthcare regulatory landscapes (GDPR, PSD2, EU AI Act, HIPAA) Excellent communication, client engagement, and workshop facilitation skills Proven ability to work in matrix environments across global teams Desired skills Exposure to AI platforms like Azure AI, AWS SageMaker, Google Vertex AI Knowledge More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to £50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

hybrid working model, with requirement for 2 days per week working from modern South Yorkshire offices. Role & Responsibilities Main POC for system support issues on D365 CE - particularly sales & customer service modules Involvement in system analysis, requirement gathering, process mapping and functional system design for new esystem enhancements System customisation/configuration (utilising Power Platform/Power Automate/… management of solution and ensuring CRM environment is operating effectively for users Skills & Qualifications Strong functional understanding of Dynamics 365 CE/CRM - particularly the Sales and/or customer service module End to end project life cycle skills, with strengths in process/requirement analysis, conducting workshops, documentation Power Platform/low code system customisation skills (inc. skills … in Power Platform, creating Power Automate flows, developing Power Apps) Confident communication/stakeholder & user engagement skills Benefits The chance to be a part of a fast paced, growing digital transformation project with an established market leader A competitive base salary up to 50,000 as well as comprehensive employee benefits package Modern state of the art offices with More ❯

workshops and gaining process approvals Identification and quantification of process improvements e.g. opportunities for efficiencies, system change/automation, use of additional data, governance and reporting Understanding and mapping customer journeys, identifying pain points and opportunities for improvement Ensuring that Business Requirements are fully developed, documented and prioritised with acceptance criteria Ensuring that Business Requirements are analysed fully, with … appropriate engagement from the business teams including the review of current processes and data sources to ensure that they align with the business or project objectives Lead the business analysis activities including working with client and third-party supplier business analysts and technical teams, as appropriate, ensuring project governance is adhered to and that the management of BA tasks … the strategy where required Highly competent with documenting training material and delivering the training where required Responsible for identifying and submitting client development opportunities to the Commercial Product Management, Customer Engagement and Client Services Teams for increased sales opportunities Requirements c. 5+ years experience in a Business Analyst role, ideally within a financial institution, telco or utilities provider More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key … stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities. Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter. Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach. Customer Experience More ❯

months Fixed Term Contract, with an immediate start subject to onboarding processes Locations: London/Norwich/Bristol/Manchester/York At Aviva, were committed to transforming customer engagement through cutting-edge marketing technology. Youll be part of a forward-thinking team that combines deep technical expertise with strategic marketing insight, giving you the opportunity to make … to join our MarTech team at Aviva. In this role, youll take full ownership of building, managing, and optimising audiences within Adobe Experience Platform (AEP) using the real-time Customer Data Platform (rtCDP). Your work will enable personalised, data-driven experiences across paid media, website, app, and email channelsensuring the right message reaches the right customer at … across digital channels. Collaboration will be key, as youll work closely with product and platform owners, go-to-market managers, and channel specialists to maximise the value of Avivas customer data and Adobe MarTech ecosystem. Youll be instrumental in managing customer profiles, identities, and the identity graph to maintain unified customer views. This includes overseeing data ingestion More ❯

the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets. This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside … of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate. You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in … class customer engagement and data-driven marketing strategies. Key Responsibilities Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation. Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP). Collaborate with technical architects, developers, and marketing stakeholders to design and More ❯