101 to 125 of 1,589 Customer Engagement Jobs in the UK

as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity … capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional … gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to-end … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations … and insights Excellent communication and training skills for working with diverse teams Ability to travel regularly across the UK to support gallery locations Experience working in retail, hospitality, or customer-focused environments preferred Desirable Requirements Background in arts, culture, or luxury retail sectors Experience with customer segmentation and targeted marketing campaigns Knowledge of GDPR and data protection requirements More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to-end … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations … and insights Excellent communication and training skills for working with diverse teams Ability to travel regularly across the UK to support gallery locations Experience working in retail, hospitality, or customer-focused environments preferred Desirable Requirements Background in arts, culture, or luxury retail sectors Experience with customer segmentation and targeted marketing campaigns Knowledge of GDPR and data protection requirements More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to-end … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations … and insights Excellent communication and training skills for working with diverse teams Ability to travel regularly across the UK to support gallery locations Experience working in retail, hospitality, or customer-focused environments preferred Desirable Requirements Background in arts, culture, or luxury retail sectors Experience with customer segmentation and targeted marketing campaigns Knowledge of GDPR and data protection requirements More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … emerging technologies such as AI and lead the integration of Revenue Operations (RevOps) principles. This role is pivotal in meeting ambitious revenue targets, expanding market presence, and delivering exceptional, customer-centric solutions. Key Responsibilities: Team Leadership & Development:Lead, inspire, and develop the sales, account management, and commercial teams, fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

Description: Marketing & Events Executive Xn Leisure is a leading provider of innovative leisure management software designed to help leisure centres, gyms, and wellness facilities streamline their operations and enhance customer engagement. Our product-driven approach keeps us at the forefront of the industry, and we're committed to building user-centric solutions that deliver real value. We are looking … our offerings. Job Summary: The Marketing and Events Executive will play a crucial role in the development and execution of marketing strategies that drive brand awareness, lead generation, and customer engagement. This role will require close collaboration with the product team to understand our software's features and how they translate into value for our clients. The ideal candidate … educational materials Develop and maintain a content calendar, ensuring timely and relevant distribution across various channels (email, social media, website, etc.) Conduct market research to understand trends, competitors, and customer needs, and use insights to inform marketing strategies Manage and optimise digital marketing channels, including SEO, PPC, and social media advertising Monitor and report on the effectiveness of marketing More ❯

finance and IT stakeholders to troubleshoot issues and enhance system functionality. Translate business requirements into scalable system solutions. Document, analyze, and optimize financial business processes. Support integrations with D365 Customer Engagement and Project Operations . Stay up to date with Microsoft Power Platform tools (Power Apps, Power Automate, etc.) and emerging technologies. Required Skills & Experience Proven experience with More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … 3rd parties that provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of services Integration and orchestration of services across AWS , Google Cloud … within GMP platforms such as GA4 and Floodlight to extract insights and support marketing efforts. Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27 days holiday + bank More ❯

CMS, eCommerce etc. Position summary: As the Tech Lead for our Content DAM & MRM team, you will be at the forefront of driving tech innovation and efficiency in our customer engagement platforms. Along with the Product Manager you'll be taking charge of the strategic direction, prioritization, and execution of features within DAM & Product Information, you will be … a key player in redefining our customer interactions. Your role involves close collaboration with cross-functional tech & functional teams, stakeholders, ensuring that the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will More ❯

supports future strategic objectives and new data sources Integrate PowerApps and Power BI to provide accurate and insightful data analysis Experience, Skills, and Qualifications Strong knowledge of Dynamics 365 Customer Engagement, PowerApps, Power BI, and Dataverse. Must have strong commercial experience with Power Pages. Would be helpful to bring Power Pages developments to life in your CV. What More ❯

supports future strategic objectives and new data sources Integrate PowerApps and Power BI to provide accurate and insightful data analysis Experience, Skills, and Qualifications Strong knowledge of Dynamics 365 Customer Engagement, PowerApps, Power BI, and Dataverse. Must have strong commercial experience with Power Pages. Would be helpful to bring Power Pages developments to life in your CV. What More ❯

be responsible for end-to-end project management of CRM and cross-channel digital initiatives that increase our clients' relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The Associate Director, Program Management position steers small to medium size engagements with growing complexity for a client, or portfolio of More ❯

with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to create … a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison between stakeholders (business … end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer More ❯

and back office integrations, manage proof of concept, and ultimately drive growth of the business. You will work closely with the Product and Engineering teams to share insights about customer needs and market trends to strategize on the roadmap. You will get involved early into the product development cycle to learn about the product, test it in lab environments … and develop sales and customer enablement material. In this role you will be traveling to customer sites to work in person and help design and deploy eero solutions. Be flexible to travel 25 to 40% of the time which will be driven by customer engagements. Key Job Responsibilities Dive deep into eero solution and its differentiators with … and engineering teams to help build roadmap and new products. Write white papers and tech notes highlighting eero's best features and technologies. Build integration between eero tools and customer's service management systems. Build API scripts to help customers automate their deployment and monitoring of the eeros. BASIC QUALIFICATIONS Bachelor's degree in computer science, engineering, mathematics or More ❯

Time Job Description As a Data Solution Architect you will be expected to take an architecture lead role on our client’s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture and analytics design and project … Oracle cloud, R, Python. Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

insight generation—translating business needs into powerful dashboards and data solutions. You’ll lead the delivery of structured, actionable intelligence that supports decision-making across content, sales, licensing, and customer engagement. We’re seeking someone who thrives in a fast-moving, data-rich environment. You’ll work across technical and business teams, shaping roadmaps, managing data assets, and delivering More ❯

insight generation—translating business needs into powerful dashboards and data solutions. You’ll lead the delivery of structured, actionable intelligence that supports decision-making across content, sales, licensing, and customer engagement. We’re seeking someone who thrives in a fast-moving, data-rich environment. You’ll work across technical and business teams, shaping roadmaps, managing data assets, and delivering More ❯

insight generation—translating business needs into powerful dashboards and data solutions. You’ll lead the delivery of structured, actionable intelligence that supports decision-making across content, sales, licensing, and customer engagement. We’re seeking someone who thrives in a fast-moving, data-rich environment. You’ll work across technical and business teams, shaping roadmaps, managing data assets, and delivering More ❯

This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio … internal account team, confidently presenting implementation plans to all ranges of technical ability. Your Impact This position calls for someone who possesses a good background in Cybersecurity, SaaS and Customer Success, and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast … Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade More ❯

This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio … internal account team, confidently presenting implementation plans to all ranges of technical ability. Your Impact This position calls for someone who possesses a good background in Cybersecurity, SaaS and Customer Success, and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast … Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade More ❯

Job Title: Solution Architect – Dynamics 365 CE (CCaaS & Customer Service AI) Level: Senior/Solution Architect Role Summary We are looking for a seasoned Solution Architect with deep expertise in Dynamics 365 Customer Engagement , specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end … to-end service experiences that combine Customer Service Workspace , omnichannel routing , AI-driven agent assist , and telephony integration . You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture Own the end-to-end solution design … for CCaaS implementations on Dynamics 365 , covering customer service, omnichannel engagement, and AI capabilities. Lead the design of the Customer Service Workspace , configuring and extending for agent productivity and efficiency. Define architecture for channel integration including voice, chat, email, WhatsApp, social media, and custom channels. AI & Automation Enablement Architect solutions leveraging AI for Agent Assist , including real More ❯