101 to 125 of 774 Customer Engagement Jobs in the UK

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation … point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Customer Success Team Manager to manage the full customer More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

Job Description Job Role : Customer Data Platform Manager Location: London/Manchester/Edinburgh/Newcastle/Birmingham Career Level : Manager - ML7 We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Manager, you will: Have an extensive background in customer data platforms for large organisations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will lead cross functional teams to promote a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key Responsibilities: Oversee the implementation and ongoing management of the customer More ❯

Professional Services Engagement Manager Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application … hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: UKI/London The Professional Services Engagement Manager, EMEA reports into the EMEA Director of Professional Services. Responsibilities Professional Services Major Deal Pursuit: Work with the PS Leadership Team to develop a high-performing culture that … emphasises strategic, early Professional Services Engagement, uncovering the issues clients are looking to solve and formulating strategic holistic services packages including partner services that scale to accelerate Time to Value, client success, innovation, and continuous improvement. Partner with GTM Leadership including the Partner Team to drive major deal reviews, early engagement of services, value selling of services Act More ❯

end operations and connect to a vast ecosystem of online travel websites, enabling them to grow their businesses. At Bókun, we are committed to delivering innovative solutions that enhance customer experiences. As a key player in travel technology, Bókun combines the agility of a startup with the stability of a publicly traded organization. Position Overview Bókun is seeking a … bridging the gap between our customers, product, engineering, sales, and broader marketing teams, ensuring our solutions resonate deeply with our target audiences. You will be the voice of the customer, driving customer-centric strategies from product inception through to post-launch optimisation, ultimately contributing to product adoption and business growth across the entire customer lifecycle. What You … and major launches, ensuring alignment with overall business objectives. Innovate GTM approaches by researching and analysing alternative product launch methodologies to determine the most effective strategies for our diverse customer base. Conduct thorough post-launch analysis, research, and gather insights to drive continuous product improvements. Maintain a constant pulse on the competitive landscape, conducting ongoing reviews for both ICP More ❯

Customer Success Manager Based inthe London office (Holborn) or travelling toCustomer site around the UK About us: Tendable is a venture capital-backed, series A health-tech business providing quality assurance and improvement software to health and care organisations. Founded in 2016, our mobile app makes auditing easier and more efficient for frontline staff, engaging them in quality improvement … improve patient care. We're looking for driven people with a start- up mentality,who are passionate about making a positive impact. The role: We're looking for a Customer Success Manager to join our team. You'll be responsible for managing a portfolio of customer accounts at all levels within an organisation ensuring they receive maximum value … accounts, focused on retention, facilitating outcomes using Health tech, satisfaction and long-term success. You'll work closely with the wider Commercial and Product - Development teams to ensure our customer's voices are heard. This is a great opportunity for someone who thrives on providing exceptional service through building strong relationships, solving problems and driving impact. Proven experience in More ❯

a lasting company that explores the essence of time itself, we'd love to meet you. About the Role We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. As an Enterprise CSM, you'll serve as the primary strategic partner for some of Laurel's largest … Lead onboarding and education efforts, ensuring customers quickly ramp and engage with Laurel's core functionality. Drive adoption and usage by designing and executing tailored success plans aligned to customer goals and product capabilities. Own renewal conversations and timelines with customers, collaborating internally to structure and negotiate renewal terms. Identify and lead expansion opportunities, partnering with buyers and executive … footprint. Mitigate risk proactively by surfacing blockers, managing stakeholder alignment, and ensuring executive engagement. Collaborate cross-functionally with Product, Support, Implementation, and Sales to deliver a cohesive and impactful customer experience. Translate customer insights into product feedback, helping influence the roadmap and improve customer outcomes. Develop deep expertise in Laurel's Time Automation and Data products, becoming More ❯

The Solutions Engineering team serves as the primary technical resource and internal advocate for all Customers at HashiCorp. Through consultative engagement, we identify our Customers' challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our Customers to help them achieve their target outcomes and realise … toughest infrastructure challenges. What you'll do (responsibilities) As a Sr. Solutions Engineer at HashiCorp, you will partner closely with one or more Sales Executives and support the entire Customer journey. This includes pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Your expertise and guidance will be crucial in helping Customers unlock the full potential … In this role you will be expected to: Serve as Trusted Advisor: You will act as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle. Exhibit Strong Communication Skills: You will influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing your strong communication skills. Understand the Customer's Journey: You More ❯

develop and expand the team, will we expect you to identify new talent and partnering opportunities with industry and academia. The role is also critical to identifying and winning customer-funded projects, leveraging our internal investment and bringing customer requirements into our capability roadmaps Interdisciplinary working is critical to solving our customers' problems, and you will benefit from … CortAIx Factory, ensure the development of AI models, algorithms, and data architectures meets business, technical, and regulatory requirements. Promote best practices in AI ethics, robustness, transparency, and governance. Market & Customer Engagement Build customer intimacy to help secure customer-funded projects Monitor industry trends, competitive landscapes, and benchmarks to maintain a technical edge. Identify and engage third … artificial intelligence, or a related field. And/or appropriate hands-on experience of practical AI engineering. Proven track record in developing and delivering novel AI solutions to satisfy customer needs. Demonstrable knowledge and experience of delivering operational AI solutions. Familiarity with data analytics, technology, and governance. Excellent stakeholder and project management skills, with experience in client-facing roles. More ❯

implementation plans Project Execution - Follow the established project process, from initial scoping to final documentation and handover to support teams - Ensure all deployments meet security standards, performance expectations, and customer needs Customer Engagement - Travel to customer sites as required for project implementation or troubleshooting - Conduct workshops and knowledge transfer sessions to educate customers on the solutions More ❯

We're looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. This fully remote role is ideal for someone based in the UK who is passionate about helping customers succeed and is ready to grow into a more advanced training and onboarding role over time. Manage and maintain … the customer database, ensuring records are accurate and up to date Build strong relationships with customers and serve as their primary point of contact post-sale Handle inbound customer queries via email, phone, and remote sessions Deliver ongoing training and support to existing customers to ensure successful software usage Assist the sales team by providing product knowledge and … attending handover meetings with new clients Collaborate with the support and product teams to resolve issues and relay customer feedback Monitor customer usage and proactively address adoption or engagement challenges Develop a deep understanding of PaperLess software and gradually take on responsibility for training new customers (both online and onsite) Candidate Requirements: Previous experience in a customer More ❯

as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be a category leader in Industrial AI. WHAT THIS ROLE OFFERS As a (Senior) Customer Success Manager, you will help our customers make the most of the remberg Asset Platform. You will be responsible for the holistic support and consulting of our customers, focusing … on service quality, product experience, and customer growth while continuously improving these areas through targeted project management. This position is office-based (hybrid) in Munich. THE IMPACT YOU'LL HAVE Customer lifecycle management: Manage up to 40 customers throughout the entire lifecycle and build long-term relationships based on trust and value. Onboarding & enablement: Help new customers get … and support them in fully leveraging the platform's potential in the long term. Growth & upselling: Identify growth opportunities with existing customers and actively contribute to realizing upselling opportunities. Customer advocacy: Act as the voice of your customers by bringing their needs into the product development process and collaborating closely with internal teams. Process improvement: Challenge the status quo More ❯

accounts. Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business Position BetterUp as a transformation partner by aligning with the customer's C-Suite objectives, vision and strategic priorities. Value Stewardship Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation Platform … aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption & utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment. Account Leadership Own customer health and retention across complex, multi-product customer engagements. Identify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies. Serve as the voice of the customer internally, influencing BetterUp teams to prioritize client success. Innovation & AI Enablement Leverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables. Drive AI adoption internally and externally by modeling practical, effective More ❯

accounts. Expand multi-threaded sponsorship by identifying and cultivating new champions and influencers in new parts of the business Position BetterUp as a transformation partner by aligning with the customer's C-Suite objectives, vision and strategic priorities. Value Stewardship Lead Business Value Reviews (BVRs) to showcase, define, measure, and communicate the value of BetterUp's Human Transformation Platform … aligned to customer outcomes mapped from the pre-sales cycle. Co-develop strategic roadmaps that drive long-term value realization and business transformation anchored to adoption & utilization of the platform. Guide BetterUp and customer teams toward shared success metrics through proactive planning and alignment. Account Leadership Own customer health and retention across complex, multi-product customer engagements. Identify early signals of risk or opportunity and drive cross-functional mitigation or acceleration strategies. Serve as the voice of the customer internally, influencing BetterUp teams to prioritize client success. Innovation & AI Enablement Leverage AI tools to streamline workflows, analyze trends, and enhance customer-facing deliverables. Drive AI adoption internally and externally by modeling practical, effective More ❯

Job Description Radius is seeking an experienced Marketing Manager to join our telematics business unit marketing team. In the role, you will focus on multichannel marketing programmes to drive customer acquisition, engagement, and retention. The role will report into the Head of Marketing – Telematics and will involve working closely with marketing colleagues both in the UK and worldwide. … Your responsibilities will include: Creating and delivering strategies to improve customer acquisition, retention, and overall engagement Developing and delivering a calendar of multichannel marketing campaigns, including targeted outbound campaigns Identifying and delivering tools, channels, and materials to support sales Creating and managing content to support sales and customer engagement Using data and analytics to track, optimise More ❯

specific go to market strategies and plays, and engage with senior financial services leaders to expand Appian's presence in the market. This role has a significant strategic and customer-centric focus - you'll help shape go-to-market plans and ensure our offerings align with key industry trends and client needs. Travel: Approximately 40% travel is required to … client sites and industry events. Locations: Eligible base locations include the United States, United Kingdom (London), Germany (Frankfurt), Switzerland (Zurich), or Spain (Madrid). Key Responsibilities Client Engagement & Evangelism : Spend substantial time with Financial Services clients to identify opportunities for Appian's AI in Process automation software. Evangelize new use cases, provide strategic guidance on digital transformation, and serve … as a trusted advisor. You will also coach internal teams (Account Executives, Customer Engagement PoDs, Customer Success) on industry strategy and client engagement best practices. Thought Leadership & Market Awareness : Design and support programs with Account Executives to penetrate new target accounts. Deliver thought leadership content (e.g. webinars, whitepapers, conference presentations) that generates prospect interest and raises More ❯

Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built … exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the north star for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll … class standards and identify opportunities for immediate improvement then sustained quality and transformation Import and adapt proven service excellence frameworks to IG Group context, leveraging experience from world-class, customer-first operating models Establish what digital service excellence means for our diverse clients, future audiences and complex product portfolio Future vision and strategy development Define the future state of More ❯

Client Service Excellence is a senior leadership position within the Trading & Operations function and a key stakeholder for growth and success across the group. We're seeking a proven customer service excellence leader who can architect our future-state service vision and strategy, and elevate our client service to world-class standards. This role requires someone who has built … exceptional service operations and can leverage their expertise to rapidly transform our capabilities through strategic digital enablement. This is a rare opportunity to define the "north star" for customer service excellence in fintech, creating a digital-first service model that will enable exponential scaling, balancing automation and AI with human support, across complex, multi-jurisdictional operations. What you'll … class standards and identify opportunities for immediate improvement then sustained quality and transformation Import and adapt proven service excellence frameworks to IG Group context, leveraging experience from world-class, customer-first operating models Establish what "digital service excellence" means for our diverse clients, future audiences and complex product portfolio Future vision and strategy development Define the future state of More ❯

a plus de 30jours job requisition id R30936 Job Description Job Title: Senior Platform Architect - Contact Center Technologies (Zendesk, Amazon Connect, AWS) About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and … AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview: We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites preferably, Zendesk, Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. The … Center CoE, aligning with business objectives and industry best practices. Solution Design: Lead the design of complex contact center solutions leveraging Zendesk, Amazon Connect, and AWS services to enhance customer experience and operational performance. Integration Management: Architect seamless integrations between Zendesk, Amazon Connect, AWS, and other enterprise systems to ensure data consistency and workflow optimization. Technical Oversight: Guide pre More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯