176 to 200 of 774 Customer Engagement Jobs in the UK

Customer Data Manager A leading integrated media agency , blending creative, media, experience, and technology to deliver exceptional results. They're known for combining entrepreneurial spirit with the scale and support of a global network. This role will be working on an innovative and fast-growing beverage brand based in the UK, known for its award-winning products and dynamic … approach to market expansion. They're on a mission to bring premium beverages to consumers, and have experienced rapid growth in product range, brand recognition, and customer base. The Opportunity We're seeking an experienced Customer Data Manager to lead, optimise, and shape the data processes focused on customer engagement and marketing initiatives. Key Responsibilities Own … and manage customer databases and dashboards, ensuring accuracy and actionable insights. Oversee data platforms and feeds to ensure seamless integration and reliability. Leverage first-party data for marketing insights and performance reporting. Collaborate with the Platform Product Lead on data acquisition strategies and ensure data accessibility. Explore AI and machine learning opportunities to personalise and optimise CRM efforts. Establish More ❯

to innovation and pragmatism, we aim to support the next generation of advanced materials critical to building a more sustainable future. Polaron is scaling rapidly, engaging in increasingly technical customer collaborations. The Forward Deployed Engineer plays a pivotal role across the customer lifecycle, ensuring seamless technical implementation, outstanding customer experiences, and valuable feedback loops to inform product … development. As an FDE, you will combine expertise in materials science, engineering, and our product to deliver high quality outputs to customers. This role combines hands-on technical work, customer engagement, and cross-functional collaboration. You'll drive customer onboarding, lead pilot implementations, customise solutions, and shape the evolution of our materials AI platform. We're looking … analysis as part of closing contracts. Post-Sale Deliver: high-quality onboarding to ensure seamless adoption. Support on delivering pilot programmes, including project management and technical delivery. Support with customer retention - feedback sessions, gathering insights, bespoke development, and direct support. Collaboration & Representation: Act as the bridge between customers and internal teams, influencing product roadmaps. Represent Polaron at industry events More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus … support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Benefits Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27days holiday + bank More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging professional growth and performance excellence. Operational … Collaboration Partner with Development, Infrastructure, Product, and QA teams to ensure operational readiness for software releases and services. Ensure operational alignment across teams, facilitating effective cross-team collaboration. Stakeholder & Customer Engagement Work with Customer Success Managers (CSMs) and service delivery teams to ensure customer satisfaction and proactive issue resolution. Maintain open communication with customers, addressing service More ❯

and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole lifecycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and development … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially … looking for a new and challenging architect position, one which will make best use of their existing skills and experience and also further their development. Responsibilities Involvement in initial customer engagements to articulate Methods' capabilities and help shape customer technical strategy and requirements. Own the technical solution required to meet a customer's specification, liaising proactively with More ❯

Methods are looking for an experienced Solution Architect to join us on a Full-time basis. We are looking for someone with at least 5 years in a customer facing role, delivering and supporting technology solutions based on Microsoft technologies. Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies … and a desire to secure and build upon new and existing business opportunities. The role will help ensure our technical solutions are robust, commercially viable and fully address the customer requirements. The role will support the whole life cycle from initial engagement with pre-sales and customers to proposal, solution design and delivery. The opportunities for growth and … develop. The role will focus on the development of Microsoft solutions and cloud platforms and will have responsibility for the technical solutions and will retain that responsibility from initial customer engagement through to implementation and handover to Methods delivery teams. The role will require someone with extensive technical experience, good interpersonal skills and the ability to explain potentially More ❯

Take the clearer route to smart career growth. At clearer.io, we're reimagining eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. Our mission is straightforward yet powerful: to empower our partners with solutions that streamline their operations, foster customer trust, and drive sustainable growth. We're not just about technology … your work truly matters. Here, you'll have the opportunity to own your projects, drive outcomes, and make an impact within a supportive, diverse team of professionals dedicated to customer success. We value clarity, results, and a customer-centric approach that keeps us focused on delivering real value to our partners every step of the way. If you … your skills to introduce our apps to midsize and larger clients, helping them achieve their growth objectives. You will be collaborating with cross-functional teams including marketing, partnerships, and customer success, you'll deliver a customer-first approach, shaping the future of e-commerce together. What you'll do: Utilize SaaS, digital marketing, and e-commerce expertise for More ❯

Head of Customer Success Belfast (Hybrid) £80,000 - £100,000 + benefits We're working with a fast-growing tech company in Belfast that delivers cutting-edge training and development solutions to some of the biggest names in banking. With around 45 people in the business, they're scaling quickly and need a commercially-minded Head of Customer Success to lead and shape their customer journey. This is a newly created role where you'll have the chance to build structure, define processes, and turn a capable team into a high-performing customer success function. If you've worked in consultancy or financial services and understand the value of land-and-expand, this one's … for you. What you'll be doing Leading the Customer Success team (currently 6 people) and building a clear strategy for customer engagement, growth, and retention Owning the post-sales journey across onboarding, adoption, and expansion Working closely with delivery and digital teams to ensure training solutions are impactful and scalable Designing customer success plans for More ❯

the public and private sectors? An exciting opportunity has arisen to join a high-impact delivery team on a fully remote basis. You’ll be working on a major customer experience programme, with a focus on Omnichannel and CoPilot Studio for Customer Service , and will be expected to hit the ground running within an enterprise-scale Microsoft environment. … Security Clearance Active UK SC clearance is essential. Candidates without current SC clearance cannot be considered due to project requirements. Key Technical Skills & Experience Customer Engagement Solutions Hands-on configuration of Omnichannel & CoPilot Studio for Customer Service Setup and optimisation of live chat, voice, digital messaging , and IVR using CoPilot Studio Power Platform Development Building apps and More ❯

where innovation meets execution. We're looking for a Senior D365 Project Manager to take ownership of our most strategic D365 implementations and upgrades across Finance & Operations (F&O), Customer Engagement (CE), and Power Platform solutions. What You'll Do: Lead end-to-end project delivery of D365 initiatives, from discovery through deployment and support Manage cross-functional … scope, and within budget, using best-practice project governance (Agile/Waterfall/Hybrid) Develop and maintain detailed project plans, RAID logs, stakeholder comms, and status reports Own stakeholder engagement and communication across C-level execs, business units, and technical teams Drive change management and adoption strategies to maximize ROI on D365 investments What You'll Bring: Proven experience More ❯

Agile Release Train (ART), a group of agile teams, or aligned to a VLL Initiative, supporting the delivery of critical deliverables such as Statement of Work (SOW) management and customer engagement and reporting. These deliverables will vary depending on the needs of your ART, agile teams or VLL Initiative. Technical Skills: Portfolio dependency and stakeholder alignment Participate in … during PI Planning that fall outside of individual Agile Release Trains (ARTs), alignment and synchronization with ART-level plans and timelines to ensure successful adoption and integration, such as customer readiness, end customer alignment activities, release planning or supplier deliverables Coordinate the alignment for VLL change initiatives to advance these as per VLL portfolio priorities Manage the vendor More ❯

Mission A Senior Consultant understands a situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to achieve or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. Lifecycle customers : As a Senior Consultant you … and Team Plans by championing, identifying and driving opportunities to support transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal Customer success : A Senior Consultant is a key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets Youll be able to demonstrate an excellent … journey towards emerging technology solutions and supporting them through todays complex digital world Create the best architecture designs, datacentre operations and end-to-end computing solutions appropriate for the customer Consultants are pivotal to our business offering customer engagement and on occasion you may support Pre-Sales engagement for the creation of technical proposals Required Skills More ❯

of the Cloud. They own the overall technical relationship between customers and AWS and make recommendations on security, cost, performance, reliability and operational efficiency. They work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. To do this they collaborate with other teams such as account management, professional services … the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn. Key job responsibilities - Own the technical relationship with the customer and operate as their trusted advisor. The best interests of the customer will shape the guidance you provide - Lead technical discussions, architecture design and reviews, and workshops across … management domains to drive business value - Design scalable and secure solutions leveraging AWS services and emerging technologies (AI/ML, HPC) - Collaborate with sales teams to develop and execute customer engagement strategies - Create technical content and reference architectures for capital markets use cases - Influence AWS product roadmap based on customer needs About the team About AWS Diverse More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work … on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work … on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

Senior Business Central Functional Consultant to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the role are understanding customer … requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … more: Role Overview We're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle-from lead generation through to retention and upsell. Reporting into the Head of Marketing, you'll work closely with Digital Marketing, Product Marketing, and Sales teams to create … ensuring data integrity, segmentation accuracy and platform optimisation. Develop and maintain lead scoring models and lifecycle stage definitions to enhance targeting and nurture journeys. Identify and deliver improvements across customer touchpoints to enhance the user journey and drive conversion. Work with Sales and Marketing managers to enrich and extend our prospect data and get that into HubSpot in a More ❯

way as well as ensure the development of new solutions do not breach any regulatory legislation such as GDPR. It is incredibly important to us that the team ensure customer data is always protected About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use to manage, deliver … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and More ❯

benefits and requirements of the Raft platform to developers and product managers, and express the value of our product to high-level executives. Day-to-day you will: Analyze customer technical requirements to recommend optimal product configurations and implementation strategies, and complete RFPs and security questionnaires. Develop technical proof of concepts, demos, and tools to support the Sales, Pre … sales, and Customer Success teams, enhancing customer engagement and solution delivery. Serve as a key technical resource and expert on the integration and capabilities of Raft's products, facilitating internal and external presentations on these topics. Foster strong partnerships with the Product team and maintain a feedback loop with potential customers to influence product development and improvements. … Proactively identify and address barriers that hinder customer satisfaction and revenue growth, championing customer needs and solutions within the organisation. We specifically want someone who has: Extensive experience in the SaaS enterprise software sector. In-depth technical understanding of SaaS products and underlying technologies. Capable of translating complex technical information for non-technical audiences. Familiarity with multiple programming More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯