176 to 200 of 572 Customer Engagement Jobs in the UK

objectives: The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI‐enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation, and partners closely with … Product, and Engineering teams to implement high‐impact conversational automation Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels). Lead the configuration, setup, and optimisation of Agentforce chatbot (omni‐flow logic, agent behaviour, integrations). Support BA teams in deploying chatbot journeys across ...

RESPONSIBILITIES Develop effective working relationship with internal customers to understand new system features Translate those requirements into user stories for sprints Act as the customer representative within the development team Oversee testing on behalf of the customer working with the junior tester Provide regular progress updates … customer Provide helpdesk support as and when required This role has direct customer engagement, so the candidate needs to have a positive, customer-friendly nature and the ability to deal face to face with customers. KNOWLEDGE AND EXPERIENCE Essential Excellent communication skills Experience with automated testing ...

opportunity to join a proven technology business at a pivotal stage as it moves upmarket from mid-market to enterprise and redefines customer engagement through AI-powered solutions. The Role As a Senior Enterprise Account Executive, you will own a focused book of 30–50 enterprise accounts … lead a self-sourced, outbound-driven sales motion. You’ll consult with senior leaders on integrating Agentic AI into their customer success strategies, drive high-value enterprise deals, and influence how global brands deliver customer experiences. This is a strategic, hunter-focused role for ambitious sellers who thrive ...

build custom AI‐driven workflows within Salesforce's trust boundary. Pioneer agent‐aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents. Customer & Market Insight Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management. … Translate complex enterprise requirements (SOX, zero‐trust, multi‐org, regulated industries) into elegant product solutions. Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations. Execution & Delivery Write detailed product requirements, user stories, and acceptance criteria. ...

Migration Specialist We are supporting a major enterprise programme requiring a senior VMware infrastructure specialist to lead a highly complex migration and design engagement within a secure, multi-tenant environment. This engagement will focus on the transition from VMware Cloud Director (VCD) to VMware Cloud Foundation (VCF) 9.1 … migration approach Support VCF 9.1 Automation design and integration strategy Work within a secure, multi-tenant enterprise environment Engage with senior technical stakeholders and customer architecture teams Support a technically complex cloud transformation programme Required Experience Strong VMware Cloud Foundation (VCF) expertise Experience with VMware Cloud Director (VCD) Proven ...

Risk Management Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non‐technical audiences. We are looking … Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI‐driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions ...

operational rigor enterprises expect. Role Purpose As a Business Analyst, you’ll play a dynamic, hands-on role supporting both our product team and customer deliveries. You’ll help shape ideas into clear, actionable work — defining problems, capturing high-quality requirements, and keeping momentum across the full lifecycle … design through release, hypercare, and ongoing change — using AI tools safely and responsibly to accelerate insight and delivery while keeping outcomes governed and customer-ready. You’ll become a go-to expert in ServisBOT’s platforms and delivery tools, supporting effective implementation in client environments and ensuring we deliver ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

join our team as a Technical Sales Executive . In this role, you will be responsible for identifying and seizing opportunities for new customer acquisition within the construction industry. You will have excellent industry knowledge and a vast portfolio of experience within this sector and ultimately leveraging your expertise … variety of stakeholders, and winning new business. Generate and manage a mixture of lead types. Develop and execute innovative sales strategies to expand the customer base. Regularly attending meetings and networking events (UK wide travel will be required). Responsible for generating leads and prospecting customers from previous knowledge ...

world's biggest players in Financial software. Were seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. Youll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional … customer experience. In this role, youll become the main point of contact for customers once theyre live, developing trusted relationships and ensuring our services continue to support their operational objectives. Youll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain ...

insight-led digital solutions.We are looking for a Principal Software Development Engineer to play a pivotal role in shaping the future of our customer-facing digital platforms and technology solutions. This is an opportunity to guide technical direction at scale, influence engineering strategy, and build resilient customer-facing … freedom to shape how technology evolves, we would love to hear from you.What you will doGuide the architecture, design, and development of scalable customer and client platforms, implementing microservices and integrations across AWS & Azure, enhancing solutions like AWS Connect, Genesys Cloud, payments, web-portals, communications and collection services.Set technical ...

commercial thinking, and delivery leadership at scale. You’ll work closely with senior and C-level stakeholders to define long-term product direction, drive customer engagement, and help shape the organisation’s wider digital transformation journey. We’re looking for someone who brings both deep product expertise … strong external perspective, using market insight, emerging technology, and customer behaviour to influence decision-making and create competitive advantage. What You’ll Be Driving Strategic Product Leadership Define and evolve the long-term product vision, strategy, and roadmap across key digital platforms Align product direction with customer needs ...

division. This organisation has built an outstanding reputation across the UK market for delivering high-quality connectivity, managed network and cloud solutions alongside exceptional customer service. Following a strong first half performance and continued investment across the commercial function, the business is expanding its networking sales capability within … excellent opportunity for a high-performing new business salesperson who thrives in a consultative, solution-led environment and enjoys building long-term customer relationships within complex networking environments. The Opportunity This is a pure new business role focused on identifying, developing and closing opportunities across networking, connectivity and managed ...

practice development, team building, and mentoring junior colleagues.* Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: + **Customer Experience (CX) Strategy:** Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. + **CX Platforms … Billing platforms, including re-platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end-to-end solutions, and integrating these seamlessly across business, customer, and operational domains. + **Operational and Service Improvements:** Driving efficiency and performance through new ways of working, process redesign, operating model transformation, and organisation ...

Role This is a 6 month FTC (With potential extention) The Project Manager (Customer-Aligned) is responsible for delivering customer projects within financial services environments, ensuring they are delivered on time, within budget, and to the required quality and compliance standards. You will manage end-to-end delivery … agreed scope, timelines, budget, and contractual commitments Own the full project lifecycle from initiation through to service handover Manage multiple concurrent projects aligned to customer and business objectives Develop detailed project plans, estimates, and delivery schedules Monitor progress and proactively manage risks, issues, and dependencies Ensure project success criteria ...

within a global, matrixed structure, the Senior Strategy Advisor collaborates with Account Teams, Digital Operations, Product, Engineering, and Professional Services to ensure a seamless, customer-first experience and to drive forward the adoption of our new digital platforms. What You'll Do In this role, you will: Lead … Partner with business leaders to accelerate strategies and operationalize initiatives for key strategic accounts, with a focus on platform adoption and digital outcomes. Drive customer engagement through strategic ideation workshops that surface pain points and co-create solutions enabled by automation, AI, and SaaS platforms. ...

semiconductor technologies in global markets. Working closely with Product, Sales, and Engineering teams, you’ll help shape market strategy, generate new opportunities, and drive customer engagement across high-growth sectors including AI, Automotive, IoT, Mobile, and Datacentre. Product Marketing Director Responsibilities: Execute GTM strategies to grow pipeline … adoption. Identify and engage new customers, partners, and market opportunities. Track semiconductor trends, competitor activity, and emerging technologies. Support product launches, industry events, and customer-facing activities. Bring customer and market insight back into product strategy. Product Marketing Director Requirements: Relevant technical degree, or equivalent, in electronic engineering. ...

Europe. This is a hands-on, high-impact role where you will apply advanced analytics and data science techniques to unlock deeper customer understanding, optimise marketing performance, and drive commercial decision making across the business. You will work across Marketing, Merchandising, E-commerce and Operations to enable intelligent decision … remote options will be considered for the right candidate. What you can expect from the Role Advanced Analytics and Modelling Develop predictive models (e.g. customer lifetime value, propensity, response modelling) Apply segmentation and clustering techniques to refine customer targeting Build attribution and measurement frameworks for marketing activity Support ...

partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes’ America’s Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Director of Enterprise Sales at Iru, you will lead and scale a team of high-performing Enterprise Account Executives … Partner with sales leadership to define and execute the EMEA go-to-market strategy. Identify priority markets, segments, and accounts to accelerate regional growth. Customer Engagement Engage directly with key strategic accounts, supporting complex deals, executive conversations, and negotiations to drive successful outcomes. Operational Rigor Establish disciplined forecasting ...

ensuring they have the knowledge, skills, and tools to excel in a competitive market. Your expertise will directly translate into improved sales outcomes, enhanced customer experiences, and a more confident, effective sales force. Join a leading technology company dedicated to empowering businesses with innovative solutions. This organization … forefront of its industry, constantly evolving to meet the needs of a diverse global customer base. They are seeking a passionate individual to elevate their sales capabilities and drive continued success. This is a hybrid contract, offering £223.10 per day - 37.5 hrs/week - (PAYE). This role ...

wider Marketing team. You will own the social media strategy and find innovative ways to tell the QA story, grow our audiences, drive engagement, and ensure we remain at the forefront of social media best practice and trends. Your Responsibilities Social Strategy & Reporting Develop QA’s social media strategy … with the aim of increasing our brand awareness and driving customer engagement, using continuous research, benchmarking and audience mapping Analyse the performance of our social media strategy and use monthly and quarterly performance reports to drive effectiveness and optimisation of the channel Use a data-first approach ...

pivotal role in the origination, shaping, leadership, and successful execution of transformation programmes that span digital, supply chain, merchandising, store operations, commercial strategy, and customer experience. You will apply your deep fashion retail domain knowledge, grounded in merchandising and supply chain excellence and your consulting toolkit to bridge strategy … operating model evolution, and large‐scale organisational change. Translate business strategy into clear, practical, executable roadmaps with a strong link to P&L impact, customer outcomes, cost-to-serve, inventory efficiency, sustainability goals and operational performance. Provide day-to-day executive leadership , bringing structure, direction and momentum to multidisciplinary ...

Thought Leadership – Stay current with Pega roadmap developments, ecosystem trends, and emerging technologies; apply this knowledge to enhance client solutions and delivery practices. Stakeholder Engagement & Communication – Facilitate workshops, design sessions, and technical meetings; ensure clear communication of complex concepts to both technical and non‐technical audiences. Qualifications 12+ years … Pega Certified Lead System Architect (CLSA) V Infinity 23 or 24 Industry or functional domain expertise (Government, financial services, telecom) Experience with Intelligent Automation, Customer Engagement, or AI‐driven decisioning using Pega capabilities. Prior consulting or professional services experience working directly with clients. Experience deploying Pega solutions ...

banking. If that sounds like you, let’s build what’s next. About the team The Marketing team at Airwallex drives brand awareness and customer engagement through innovative and strategic campaigns. We work to communicate the value of our financial solutions, attract new customers, and strengthen relationships with … across sales, marketing, pricing and operations to bring our value proposition to life for new features and products Deliver a compelling, end‐to‐end customer experience across our touch points alongside sales, marketing and operations - website, emails, content, decks and more Leverage qualitative and quantitative insights across channels, customers ...