51 to 75 of 347 Customer Engagement Jobs in the UK

working Salary up to £60,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯

We are seeking a dynamic and driven Product Manager – Digital Experience to join the EVDX (Envision Digital Experience) team. This role is central to the transformation of GTT’s customer-facing portal, EVDX, which is undergoing significant investment to simplify, automate, and differentiate the digital experience. You will work closely with the Director of Digital Experience, design and development … teams, and stakeholders across the business to deliver a human-centric, customer-first portal experience. Key Responsibilities: Product Ownership & Strategy Define and evolve the vision and roadmap for EVDX portal components across quoting, ordering, assurance, service delivery, and more. Become a subject matter expert (SME) in multiple business domains to inform product decisions and drive innovation and improvement across … digital transformation through simplification and automation. Human-Centric Design & Agile Product Development Collaborate with UX/UI designers and developers in a fast paced agile environment to deliver intuitive, customer-focused solutions. Ensure all design and development is grounded in solving real customer problems through human-centric design principles. Use tools like MURAL for process mapping and JIRA More ❯

an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of … an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You … with ERP implementation and evolving business needs. Work with the BI Infrastructure team to ensure data models and reporting structures are sustainable, scalable, and aligned with group standards. Stakeholder Engagement & Insight Development: Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them. Become a Subject Matter Expert in functional areas More ❯

an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of … an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You … with ERP implementation and evolving business needs. Work with the BI Infrastructure team to ensure data models and reporting structures are sustainable, scalable, and aligned with group standards. Stakeholder Engagement & Insight Development: Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them. Become a Subject Matter Expert in functional areas More ❯

an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) If so, we have the perfect opportunity for you! We’re looking for a strategic, hands-on Group Reporting & Analytics Business Partner to take ownership of … an expert in using tools like Power BI and SQL to extract, model, and interpret data, and you’re experienced with Microsoft D365 Finance and Operations (F&O) and Customer Engagement (CE) Your attention to detail and ability to communicate complex information clearly allows you to translate data into compelling, actionable insights for a range of stakeholders. You … with ERP implementation and evolving business needs. Work with the BI Infrastructure team to ensure data models and reporting structures are sustainable, scalable, and aligned with group standards. Stakeholder Engagement & Insight Development: Collaborate with business users to identify key business questions and develop the reporting and analytics needed to answer them. Become a Subject Matter Expert in functional areas More ❯

the World' and Inc. 5000's 'Fastest Growing Companies in America', Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able More ❯

support a leading global technology company's Executive Briefing Program in London. This is a fantastic opportunity to join a fast-paced, international environment and contribute to high-impact customer engagement initiatives. About the Role You'll be responsible for the planning, setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and … setup, and marketing materials Act as the main point of contact for briefing requestors and internal teams Provide on-site support during briefings, ensuring smooth execution and high-quality customer experience Maintain relationships with vendors and facilities teams to ensure operational excellence Assist with special projects and maintain a library of local recommendations for visiting guests Capture and report … briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in customer engagement, marketing, or sales strategy Degree in More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design … process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯

is a rapidly growing business at LSEG, committed to supporting our customers as they navigate an evolving regulation and risk landscape. The role combines product development, market insight, and customer engagement to craft the future of our adverse media monitoring solutions. This role focuses on driving innovation, ensuring that our capabilities align with market needs and regulatory expectations. … You will work closely with various teams, including Technology, Content Operations, Sales, and Proposition , to improve product offerings and deliver outstanding customer experiences.This position requires an individual with strong organisational, communication, and analytical skills , capable of balancing vision with hands-on execution. The candidate will have experience in risk intelligence, adverse media screening, or compliance technology , as well as … a passion for delivering inclusive, customer-centric solutions. Key Responsibilities Work with Proposition and Sales teams to define, develop, and enhance adverse media monitoring capabilities . Drive the evolution of our risk intelligence and screening solutions , ensuring they meet the needs of an expanding customer base. Lead product roadmap initiatives that improve the accuracy, efficiency, and relevance customer More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

Role: A Senior Consultant understands a situation, employs an objective manner that builds trust and confidence, then applies honesty, integrity, professionalism, tools and communication skills to meet or exceed customer goals and expectations in a managed way that enables the customer to achieve success through their technical and business defined outcomes. This role supports our clients strategy and … transition, growth and retention of customers to lifecycle relationships, collaborating with other teams to achieve the collective goal. Job Duties: A key contributor to ongoing success for our customers, customer satisfaction and Net Promoter Scoring targets. Demonstrate an excellent understanding and knowledge of the VMware VCF platform and have engaged with enterprise customers to evangelise, design and implement solutions … journey towards emerging technology solutions and supporting them through todays complex digital world Create the best architecture designs, datacentre operations and end-to-end computing solutions appropriate for the customer Offer customer engagement and on occasion you may support pre-sales engagement for the creation of technical proposals Key Skills Able to demonstrate an excellent understanding More ❯

eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building … understands the complex world of cloud eco-systems and integrations. You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s … and security objectives Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams Serve as a customer advocate in influencing product roadmap and improvements Coach customers on how More ❯

Code of Practice 1991 and HSG47 Installing new duct work and chambers Clearing blockages Rod, Rope and Testing Compliance with Specification for Reinstatement of Openings in Highways (SROH) Attending customer premises to introduce CityFibre services, to provide cables through underground networks from Fibre distribution points to customers properties Liaising with customers to discuss all routing through their gardens before … use of mechanical Civils equipment Risk assessment and hazard identification and a strong focus on Health and Safety practices. Previous Telecoms experience Experience within a hands on trade Excellent customer service skills Be motivated and be able to work independently as well be a team player. Be comfortable and willing to work at heights when required. Be comfortable and … efficient network operations. Rod, Rope, and Testing : Execute rod and rope procedures and comprehensive testing. Compliance Assurance : Adhere to the Specification for Reinstatement of Openings in Highways (SROH). Customer Engagement : Visit customer premises to introduce CityFibre services, laying cables from distribution points to properties. Consultative Approach : Communicate with customers to discuss excavation works on their property. More ❯

applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We are looking for a Customer Experience Manager to manage all of the operational-focused elements of the customer experience between Sword and our Energy customers, ensuring the service they receive retains existing engagements … we do. You will report to our IT Operations Lead, and be dedicated to our customers , with a focused objective to build long-lasting, trusted relationships with our key customer stakeholders, developing an in-depth knowledge of their business goals and helping to achieve them. You will work in a dynamic, fast-paced and growing account environment, governed by … project delivery background, with experience managing teams of people, delivering services, and comfortable working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation … s core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices to drive efficient More ❯

be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage. The Role As Customer Success Manager in Heimdal, you will be the primary trusted advisor to our customers, guiding them on how to get the most from our platform and ensuring they achieve … their strategic objectives. Preferably, you have 2-3+ years of previous experience in a Customer Success role within the IT/SaaS space, working with accounts in the public sector and understanding their unique priorities, procurement processes, and compliance needs. This is a great opportunity to develop your career and skills further within the cybersecurity sector. You will … work in close collaboration with sales leadership to improve retention, minimize churn risk, and drive additional growth through proactive engagement with your assigned customer base. You will take ownership of a portfolio of accounts, with a strong focus on public sector organizations, ensuring they see maximum value and measurable ROI from our solutions. This position carries a sales More ❯

You will support existing customers to understand and use their tech to fullest. Be empathetic, adaptable to different client needs and communication styles. You will be driven to maximise customer engagement with the product, thus positively impacting revenue results to the business. The role of Account Manager: Relationships: salon owners are people people! The role involves building relationships … You will need to understand market and consumer trends to be able to advise salons on their business and how to use the product to grow. Voice of the customer : alongside the Customer Support team you will represent the Customer in all product and feature development discussions. They rely on you to know what to improve, what … to build and what not to build. Your understanding of what their customers want and why they want it is key Teamwork: alongside the Customer Support team, you are an integral part of our client's customer-first mindset. It is vital that you collaborate to feedback insights into Management and Product to help them improve and grow. More ❯

Overview Role: Customer Success Manager in the Construction SaaS sector. The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key … accounts to ensure maximum value from the platform at every stage of the customer journey. This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities. Responsibilities Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors … . Drive adoption, retention, and expansion through value-based relationship management. Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience. Identify upsell opportunities and support value realization across the customer lifecycle. Maintain a structured, consultative approach to customer engagement and governance of accounts. Qualifications 3-5+ years More ❯