51 to 75 of 1,032 Customer Engagement Jobs in the UK

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

Job Title: Customer Success Manager Company: Oases (Commsoft) Location: United Kingdom (Remote) Type: Full-Time Reporting to: Senior Customer Success Manager OASES.aero is a leading SaaS platform specializing in maintenance and engineering software for the aviation industry. We empower our customers with innovative, efficient, and scalable solutions that … enhance operational performance. As we continue to grow, we are looking for a proactive and customer-focused Customer Success Manager to join our team and help drive customer satisfaction, retention, and adoption. The Role: As a Customer Success Manager, you will be the primary point of … escalations, collaborating with internal teams, and ensuring customers maximise the value of OASES. We are looking for someone who is not just passionate about customer success but also forward-thinking about AI and tech-someone who believes in the power of automation and innovation to improve workflows, enhance efficiency More ❯

into different segments (Enterprise vs Mid-Market for example). You will also be responsible for creating and executing any Marketplace Sales Incentive programs. Customer Onboarding & Growth: Proactively seek out and onboard new customers to cloud marketplaces (AWS, Azure, GCP), driving adoption of marketplace solutions through strategic engagement and consultation directly with our customer base. Working with our Marketplace operations team, ensuring smooth and excellent customer service. Drive Marketplace Growth: Track the Flywheel metrics to categorise customers engagement (Deep, Spinning, or Entered) and develop action plans for each. Increase utilisation of Private Pricing Agreement … PPA) and Microsoft Azure Consumption Commitment (MACC) through proactive engagement, even when those contracts are not via Bytes. Work with our Software Optimisation Team to drive our holistic procurement advisory service as part of our value offering. Work with the marketplace operations team to support individual transactions to assist More ❯

We are looking for a CRM Director to be the senior leader within DEPT. Customer Relationship Management (CRM) is an essential aspect of any successful business. A CRM Director plays a crucial role in ensuring that a company's customers are satisfied and retained. However, with new technologies and … trends, the job of a CRM Director has become more complex. JOB PURPOSE The CRM Director is responsible for developing and implementing DEPT's customer relationship management strategies to increase customer satisfaction and loyalty. The CRM Director role requires a deep understanding of customer behaviour, data analysis … CRM Director manages a team of professionals to ensure that all initiatives are executed effectively, efficiently, and within budget. KEY RESPONSIBILITIES Develop and implement customer relationship management strategies to drive new customer acquisition, customer retention and loyalty; Develop and maintain customer data management systems to improve More ❯

Strategic Customer Engagement Deal Lead APJ, GDSP Job ID: Amazon Web Services Singapore Private Limited Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team. SCE is a specialized global deal team that engages with commercial and public sector customers on deal … These opportunities range across industry verticals, such as Financial Services, Telecommunications, Media & Entertainment, Energy, Healthcare Life Sciences, Automotive and Manufacturing, and Public Sector, and customer size (from start-ups to enterprise customers). These engagements may also involve Pan-Amazon and AWS go-to-market opportunities involving close partnership … with customers by creating actionable strategies, developing and shaping opportunities, and leading deal engagements through negotiations and closure. This highly visible role will own engagement with customer C-level executives, IT teams, and multiple lines of business to achieve business outcomes, increase the adoption of AWS services, and More ❯

Customer Success Associate - Enablon Customer Success Associate - Enablon Apply remote type Hybrid (8 days/month) locations GBR - London, Canada Square time type Full time posted on Posted 30+ Days Ago job requisition id R About the role: Within the Customer Success organization, the CSM leads the … account and partners with Strategic Account Executives (SAM) or Enterprise Account Manager (EAM) and works closely with the Customer to drive adoption of the solutions and work to maintain license renewals. This individual demonstrates excellent communication and organizational skills, solid understanding of the Enablon solution and a strong focus … on customer satisfaction. We are looking to fill this role either at our London office or at one of Enablon's other European offices such as: Barcelona (Spain), Milan (Italy), Munich (Germany), Paris (France). Key responsibilities: Provide advice and guidance as the Enablon subject matter expert to ensure More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … customers. What you'll be doing Creating data solutions (such as views, segmentations, profiles) in Databricks to enable targeted marketing, operational communications, and detailed customer reporting and analytics. Creating real-time customer data products and audiences in mParticle to enable triggered and ad-hoc marketing, targeted customer More ❯

About The Role 1. Sales Strategy and Execution: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics 2. Customer Acquisition and Growth: Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to … maximize revenue 3. Customer Relationship Management: Serve as the primary point of contact for customer inquiries and issues Foster strong, long-term relationships with key customers and stakeholders Ensure high levels of customer satisfaction and loyalty Collaborate with the customer success team for smooth onboarding and More ❯

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent … communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and have … a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with More ❯

Olivya is an AI-driven customer engagement platform designed to scale customer service without increasing team size. It offers features such as multi-channel support, personalized customer profiles, and advanced analytics. The platform allows businesses to respond to customer queries, solve issues, escalate when needed … and log interactions. Olivya also focuses on building deep customer relationships by creating detailed profiles based on hobbies, interests, and lifestyle signals. Pricing plans range from basic options for startups to enterprise-level solutions with unlimited features. Job Overview: AI-driven customer engagement platform for scaling customer … Olivya's digital marketing strategy. Marketing Strategy Development: Design and implement comprehensive marketing strategies that align with our business objectives, driving brand growth and customer acquisition. Campaign Management: Plan, execute, and optimise multi-channel marketing campaigns, including digital marketing, content marketing, email marketing, social media, and events. Content Creation More ❯

Customer Support Executive Orla Rose is partnering with an ambitious start-up set to disrupt the proprietary trading landscape. We're driven by a passion for innovation, a commitment to transparency, and a bold vision to empower capital market traders around the globe. Using cutting-edge, AI-driven technology … are looking for: We’re searching for talented individuals to be part of a dynamic trading team and help us create a top-level customer experience for our traders worldwide. Our Customer Support team operate at the heart of our business. The service this team provides makes the … difference to our customers. The Customer Support Executive is responsible for providing exceptional support to retail traders, addressing their enquiries and issues through our ticketing system. You will play a crucial role in ensuring a positive customer experience and resolving problems efficiently whilst supporting our in-house and More ❯

Customer Support Executive Orla Rose is partnering with an ambitious start-up set to disrupt the proprietary trading landscape. We're driven by a passion for innovation, a commitment to transparency, and a bold vision to empower capital market traders around the globe. Using cutting-edge, AI-driven technology … are looking for: We’re searching for talented individuals to be part of a dynamic trading team and help us create a top-level customer experience for our traders worldwide. Our Customer Support team operate at the heart of our business. The service this team provides makes the … difference to our customers. The Customer Support Executive is responsible for providing exceptional support to retail traders, addressing their enquiries and issues through our ticketing system. You will play a crucial role in ensuring a positive customer experience and resolving problems efficiently whilst supporting our in-house and More ❯

Sr. Manager, Practice Development - Customer Success - UKI Remote, United Kingdom GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers … our operations on our product and staying aligned with our values. Remote: UK/Ireland About the Role: As the Sr. Manager, Practice Development, Customer Success at GitLab, you will be responsible for the practice development of our paid Success Tiers, ensuring scalable and consistent world-class customer … a team dedicated to driving delivery excellence, ensuring consistency and efficiency in our paid success offerings. This role reports directly to the VP of Customer Success and plays a critical role in achieving GitLab's growth and retention goals. The Role: The Sr. Manager, Practice Development, Customer Success More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our … experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked … to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring that the team remains motivated to deliver exceptional expertise and service to our customers. You will own strategic initiatives among our digital programmes and collaborate with More ❯

We are looking for a dynamic and experienced CRM Director to lead our GTM strategies aimed at maximizing user engagement and loyalty. The ideal candidate will have a strong background in CRM, with expertise in localization and personalization strategies. Key skills should include customer journey mapping, customer lifecycle management, and segmentation using data-driven machine learning techniques. This role requires a deep understanding of customer needs, touchpoint analysis, and strong business acumen. We seek someone who can effectively translate insights into actionable strategies to enhance the overall customer experience at . Responsibilities Strategy and … execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale. Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment. Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering More ❯

Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and … observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools … and log analytics. Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring. Ensure your team delivers expert-level onboarding and ongoing support for observability solutions. Offer deep technical insights on cloud observability and integration into customer infrastructures. Customer More ❯

Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and … observability tools, along with robust leadership skills. Key Responsibilities: Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools … and log analytics. Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring. Ensure your team delivers expert-level onboarding and ongoing support for observability solutions. Offer deep technical insights on cloud observability and integration into customer infrastructures. Customer More ❯

provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as … service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and escalations. Logging, tracking, and co-ordinating the implementation of Service Improvement Initiatives. Increasing customer engagement levels and build strong relationships. Notifying Account managers where sales related opportunities have been identified Supporting the customer service teams in their understanding of customers Adhering to Redcentric's ISO accreditation standards Complying with Redcentric's policies and procedures Handling and protection of Redcentric information Reporting More ❯

Head of Customer Success We are recruiting strategic and dynamic Head of Customer Success to lead and grow our newly formed Customer Success team. In this role, you will be responsible for ensuring customers have a seamless onboarding experience, driving long-term customer satisfaction, retention, and … growth. You will have the opportunity to join a fast-paced environment that values innovation, collaboration, and a customer-centric approach. The Head of Customer Success will play a key leadership role in defining the vision and execution of our customer and client success strategy in a … working cross-functionally with Sales, IT, and Operational teams to deliver exceptional service and value to our clients. Skills and Experience: Proven leadership in customer success, managing teams focused on onboarding and retention. Experience building high-performing, customer-centric teams. Cross-functional collaboration within matrix structure organisations. Strong More ❯

simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term … relationships and acting as trusted advisors to our customers. The Customer Success Manager guides teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as … the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer More ❯

better care with greater efficiency, whilst working towards quicker and more reliable recovery for patients. We're looking for a dynamic and highly motivated Customer Success Manager (CSM) to join our team and help us provide exceptional onboarding, implementation, and ongoing account management for our customers. Role Overview: As … a Customer Success Manager, you will be responsible for driving the success and growth of a portfolio of customers throughout their journey with us. This includes owning the full lifecycle of the customer relationship, from onboarding and implementation to ongoing account management, renewals, and expansion. You will be … directly responsible for ensuring high levels of customer satisfaction and for identifying and securing opportunities for upselling and cross-selling. This is a key role requiring excellent project management skills, a deep understanding of customer needs, and a strong commercial mindset to maximize customer value and drive More ❯

Senior Leader, Customer Solutions Management, AGS UKI CSM Team Job ID: AWS EMEA SARL (UK Branch) AWS is seeking a Customer Solutions Manager (CSM) Leader to help customers realize sustained business value by accelerating customers' innovation and transformation journey. The successful candidate will build and develop a team … modern, cloud native solutions, leveraging AWS Services including analytics, AI/ML and Kubernetes, that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers … including sales, solution architecture, enterprise support, product development, professional services, and partners. As a leader, you and your team will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish More ❯

Senior Business Intelligence Engineer, EU Consumables Customer Engagement DESCRIPTION Are you analytically sharp, keen to make a difference? Would you love to take on the challenge to drive customer demand for some of Amazon's most diverse and challenging product categories? Amazon is looking for a Snr … Intelligence Engineer (m/f) for our EU Consumables division with relentless focus to better understand our customers so we can further improve our customer experience. Key job responsibilities Provide transparency and analyses of the entire customer journey, across channels, aligning with other EU teams for internal and … insights (e.g. incrementality dashboard, frequency framework). Deep dive into relevant insights to derive the overall strategy, targets and specific actions to increase the engagement of Consumables customers (adoption, frequency, advocacy). A day in the life You will collaborate very frequently with Product Managers, Category Leaders and Business More ❯

to lead and scale our small but rapidly developing team of SnapLogic experts. In this high-visibility role, you will be responsible for driving customer adoption of the SnapLogic platform by managing all engagements across the region. A critical part of the job will be partnering with internal and … part in shaping SnapLogic's success in EMEA. If you're passionate about growing and scaling professional services teams, forging strategic partnerships, and driving customer success in a vibrant, market-leading technology environment, we'd love to hear from you. Apply now and help us shape the next chapter … Lead, mentor, and expand a growing Professional Services team specializing in SnapLogic solutions. Create an environment that encourages collaboration, professional growth, and continuous learning. Customer Engagement & Adoption: Oversee and manage all customer engagements related to the SnapLogic platform, ensuring successful implementations and high levels of user adoption. More ❯

Marketing. You will be responsible for leading the organization's efforts to lead the strategic development and optimization of marketing technology solutions to enhance customer engagement, drive efficiency, and support ambitious business growth. WHAT YOU'LL DO Architect and oversee the integration of marketing technologies, ensuring seamless data … flow across paid marketing channels (SEM, Display, affiliates etc), data and customer analytics, CRM and personalization platforms Partner with marketing, data, and engineering teams to define and implement scalable solutions that improve audience targeting, attribution, and campaign performance Evaluate and recommend new technologies to enhance marketing capabilities, with a … marketing tech adoption across teams Champion the use of zero, 1st and 3rd party data across marketing Help Farfetch in driving towards a single customer view across all touchpoints and parts of the journey WHO YOU ARE Deep expertise in marketing technology platforms (e.g., CDPs, customer analytics tools More ❯