51 to 75 of 1,089 Customer Engagement Jobs in the UK

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

Microsoft business applications in a collaborative, forward-thinking environment. This is an ideal role for a technically strong and hands-on leader with deep experience across Microsoft Dynamics 365 Customer Engagement (CE) and Power Platform. You'll take ownership of technical solution design, mentor a growing team of developers, and work closely with stakeholders to deliver scalable, efficient … BI, Service Bus, and ALM strategies for the Power Platform (preferred). PL-400 certification is a plus. Soft Skills: Strong leadership and mentoring abilities. Clear communication and stakeholder engagement skills. Ability to work across Agile teams and support digital transformation initiatives. Package: Salary: £70,000 - £80,000 (depending on experience) Hybrid working 25 days holiday bank holidays More ❯

Architect - Up to £100,000 - Hybrid/Remote (UK) Pearson Carter is working with a rapidly growing Microsoft Gold Partner based in Milton Keynes. They specialise in Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, and some Field Service) alongside the Power Platform, delivering bespoke solutions to charities, not-for-profits, health & social care, memberships, and training More ❯

finance and IT stakeholders to troubleshoot issues and enhance system functionality. Translate business requirements into scalable system solutions. Document, analyze, and optimize financial business processes. Support integrations with D365 Customer Engagement and Project Operations . Stay up to date with Microsoft Power Platform tools (Power Apps, Power Automate, etc.) and emerging technologies. Required Skills & Experience Proven experience with More ❯

CMS, eCommerce etc. Position summary: As the Tech Lead for our Content DAM & MRM team, you will be at the forefront of driving tech innovation and efficiency in our customer engagement platforms. Along with the Product Manager you'll be taking charge of the strategic direction, prioritization, and execution of features within DAM & Product Information, you will be … a key player in redefining our customer interactions. Your role involves close collaboration with cross-functional tech & functional teams, stakeholders, ensuring that the solutions you prioritize align seamlessly with business objectives. This position provides a unique opportunity to lead and shape the trajectory of our Content Management capabilities, delivering transformative experiences for Pet Owners across the globe. You will More ❯

be responsible for end-to-end project management of CRM and cross-channel digital initiatives that increase our clients' relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The Associate Director, Program Management position steers small to medium size engagements with growing complexity for a client, or portfolio of More ❯

and back office integrations, manage proof of concept, and ultimately drive growth of the business. You will work closely with the Product and Engineering teams to share insights about customer needs and market trends to strategize on the roadmap. You will get involved early into the product development cycle to learn about the product, test it in lab environments … and develop sales and customer enablement material. In this role you will be traveling to customer sites to work in person and help design and deploy eero solutions. Be flexible to travel 25 to 40% of the time which will be driven by customer engagements. Key Job Responsibilities Dive deep into eero solution and its differentiators with … and engineering teams to help build roadmap and new products. Write white papers and tech notes highlighting eero's best features and technologies. Build integration between eero tools and customer's service management systems. Build API scripts to help customers automate their deployment and monitoring of the eeros. BASIC QUALIFICATIONS Bachelor's degree in computer science, engineering, mathematics or More ❯

Time Job Description As a Data Solution Architect you will be expected to take an architecture lead role on our client’s solution delivery engagements, with high levels of customer engagement. This will involve ongoing analysis of business requirements throughout the lifetime of the service. Candidates will have a strong understanding of data architecture and analytics design and project … Oracle cloud, R, Python. Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at More ❯

insight generation—translating business needs into powerful dashboards and data solutions. You’ll lead the delivery of structured, actionable intelligence that supports decision-making across content, sales, licensing, and customer engagement. We’re seeking someone who thrives in a fast-moving, data-rich environment. You’ll work across technical and business teams, shaping roadmaps, managing data assets, and delivering More ❯

insight generation—translating business needs into powerful dashboards and data solutions. You’ll lead the delivery of structured, actionable intelligence that supports decision-making across content, sales, licensing, and customer engagement. We’re seeking someone who thrives in a fast-moving, data-rich environment. You’ll work across technical and business teams, shaping roadmaps, managing data assets, and delivering More ❯

providing outsourced printing and mailing services, our client has evolved to focus on digital and software solutions. Today, it offers the most complete and integrated suite of cloud-based customer experience management solutions available on the market. The portfolio includes billing and payments, alerts and preference management, mobile apps, and utility mapping solutions. Our client provides performance-driven value … to validate product strategy Lead and supervise all events including trade show activities and annual client events. Oversee/complete competitive analysis against key criteria. Identify, analyze and distill customer requirements into a prioritized set suitable to achieve the business goals of the company. Maintain close oversight of market analyses to develop and provide market requirements in response to … customer needs, and market opportunities Understand the thorough business case for proposed products and initiatives, including cost/benefit estimates, market trends, competitive analysis, risk analysis, industry best practices and product development timelines. Establish selection criteria for product opportunities. Collaborate with the product development teams to ensure consistent execution of product plans that result in product delivery on time More ❯

This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio … internal account team, confidently presenting implementation plans to all ranges of technical ability. Your Impact This position calls for someone who possesses a good background in Cybersecurity, SaaS and Customer Success, and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast … Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade More ❯

This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Customer Success Manager, you are a critical part of our customers’ adoption of security integrations. You act as their day-to-day contact for products in the Network Security portfolio … internal account team, confidently presenting implementation plans to all ranges of technical ability. Your Impact This position calls for someone who possesses a good background in Cybersecurity, SaaS and Customer Success, and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast … Be the customers’ guide through the entire post-sales journey, and advocate in influencing product roadmap and improvements Develop a strong partnership with and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption - consult them on when to consider expanding their platform, adopt new features, how to reduce time to value, upgrade More ❯

This role is positioned within the Customer Team at Legatics, specifically as part of the Customer Support and Operations function. As a key member of the team, you will play an integral role in providing exceptional support to our global customer base, ensuring smooth operations and delivering high-quality service. Legatics is an AI-first company. We … actively look for opportunities to leverage artificial intelligence across our business to improve processes, increase efficiency, and accelerate delivery - always underpinned by a customer-centric approach. A large part of this role will involve introducing and scaling AI-driven tools and workflows to enhance support and operations as we continue to grow. In this role, you will report directly … to the Head of Customer, collaborating closely with other team members to address client queries, resolve technical issues, and contribute to the continuous improvement of our support processes. Your work will be critical in maintaining the operational excellence that underpins our customer satisfaction and success. This role is made up of several key components, with Customer Support More ❯

Product Owner – CRM/Customer Management (Salesforce) Bristol or London – 3 days a week onsite up to £67k + 15% Bonus + 28 days holiday + Private Medical + 15% pension Are you passionate about delivering exceptional customer journeys through intelligent, personalised communication? We’re looking for a Product Owner – CRM/Customer Management to join a … dynamic team to help shape smarter customer experiences and to lead the evolution of the company's CRM capabilities and customer communication tools. About the Role In this pivotal role, you'll bridge the gap between stakeholders and development teams to deliver impactful Salesforce CRM and customer communication solutions. From push notifications and in-app messaging to … email and SMS, you’ll champion the tools and strategies that enable meaningful, data-driven customer interactions. As a Product Owner, you’ll define, prioritise and manage the product backlog, ensuring each user story supports both customer needs and business goals. You’ll work cross-functionally, aligning closely with Engineering, Data, UX/UI, Scrum Masters, and Product More ❯

a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity … capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional … gained leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical More ❯

strategy. Your remit will include new business acquisition, client retention, and account growth across a diverse portfolio of public and private sector clients. You will be pivotal in deepening customer engagement, identifying new market opportunities, and ensuring consistent delivery of commercial targets. This role offers the opportunity to make a significant impact on the future direction of the … Security Information and Event Management (SIEM) solutions Serve as a trusted advisor to prospects and customers, clearly communicating technical solutions and value propositions to decision-makers at all levels Customer Relationship Management Personally implement and oversee a standardised and structured customer engagement model, including regular Quarterly Business Reviews (QBRs), aligned to best practices and operational maturity-level … guidance from Service Leadership (ConnectWise) Actively manage key accounts, ensuring consistent communication, measurable value delivery, and high customer satisfaction through structured relationship management. Develop and maintain executive-level customer relationships, serving as the primary point of escalation and strategic advisor to support customer business objectives Drive continuous improvement in customer engagement quality, regularly reviewing and More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. Leadership in Best Practices More ❯

advanced solutions using Dynamics 365 and the Microsoft stack. Oversee technical stream coordination and project delivery to ensure integrated, successful outcomes, while applying deep expertise across the Dynamics 365 Customer Engagement suite, including Sales, Customer Service, and Marketing. Requirements: Eligible for Security Clearance with 5 years UK residency and a valid passport. Strong customer-facing experience More ❯

advanced solutions using Dynamics 365 and the Microsoft stack. Oversee technical stream coordination and project delivery to ensure integrated, successful outcomes, while applying deep expertise across the Dynamics 365 Customer Engagement suite, including Sales, Customer Service, and Marketing. Requirements: Eligible for Security Clearance with 5 years UK residency and a valid passport. Strong customer-facing experience More ❯

Microsoft Dynamics 365 CE/Power Platform Solution Architect Who is my client? A reputable Microsoft Dynamics solution provider, with an experienced, autonomous team and established CRM customer base. The company holds a phenomenal reputation for customer satisfaction/service efficiency, and they are one of the recognised partner's of choice in their specific field. What does … development openings Strong pipeline of innovative projects for 2025 and beyond Responsibilities of the role Design and architect Microsoft Dynamics 365 CE/PP solutions to best satisfy a customer’s requirements within the constraints and best practice guidelines. Take a key role within the Microsoft practice as Solution Architect; promoting functional best practice in delivery Work closely with … sales discovery work Skill set Proven experience working in a senior consulting and lead capacity with Dynamics 365 CE/Power Platform Strong functional solution knowledge of Dynamics 365 Customer Engagement/CRM Technical competency/knowledge including C#, Javascript, Visual Studio, Team Foundation Server, and experience across CI/CD Full Power Platform programme delivery experience (inc. More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

UK) This role is with a leading Technology Consultancy known for delivering innovative enterprise digital transformation solutions. You will play a major part in shaping business solutions and driving customer success. They are looking for a technical specialist with a focus on strategy, presales and an expertise in Microsoft Business Applications to lead early-stage client engagements and shape … go-to-market initiatives focused on Dynamics 365 Customer Engagement and the Power Platform . Key Responsibilities: Drive and execute GTM and presales strategy aligned to business goals Lead discovery sessions, qualify opportunities, and shape winning value propositions Design and present scalable D365 CE and Power Platform solutions aligned with best practices Own and grow key relationships with … rates What You’ll Bring: 7+ years in presales, solution architecture, or consulting with a strong Microsoft Dynamics 365 CE and Power Platform focus Deep technical knowledge in Sales, Customer Service, Customer Insights, and Copilot Proven ability to translate business needs into scalable, cloud-based solutions Strong stakeholder management and communication skills Track record in managing vendor relationships More ❯

before transitioning to ongoing system management and optimization nationwide. The successful candidate will be responsible for delivering a comprehensive CRM implementation project that will transform how the organization manages customer relationships across all locations, followed by driving effective utilization of the system to enhance customer experience and business operations. Key Responsibilities Implementation Phase Lead the end-to-end … testing protocols and quality assurance processes throughout implementation Ongoing Management Phase Manage and optimize CRM system performance across the entire gallery network Develop and implement CRM strategies to enhance customer engagement and retention Create comprehensive reporting and analytics frameworks to measure customer interactions and sales performance Ensure consistent CRM usage and best practices across all gallery locations … and insights Excellent communication and training skills for working with diverse teams Ability to travel regularly across the UK to support gallery locations Experience working in retail, hospitality, or customer-focused environments preferred Desirable Requirements Background in arts, culture, or luxury retail sectors Experience with customer segmentation and targeted marketing campaigns Knowledge of GDPR and data protection requirements More ❯