126 to 150 of 604 Customer Experience Jobs in the UK

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

Customer Support Coordinator £25,500 | Maidstone, Hybrid | Permanent Join a leading national organisation that provides innovative data and technology-driven services to a wide range of clients across the UK. Known for their friendly and inclusive culture, this company prides itself on delivering exceptional customer experiences and continuous improvement across all areas of service.You’ll be responsible for … delivering outstanding service, managing non-automated property portfolio orders, and providing quotations for specialised work. It’s a fantastic opportunity for someone with customer service experience who enjoys working in a fast-paced, team-oriented environment. Key Responsibilities Act as the first point of contact for customers, delivering excellent service and resolving queries efficiently. Handle and process complex … products, services, and promotions. Prioritise and manage multiple tasks effectively to meet deadlines. Contribute to a positive and collaborative team culture. Identify opportunities to improve processes and enhance the customer journey. About You Previous experience in customer service, administration, or a client-facing role. Strong communication skills and a confident, professional manner. Excellent problem-solving ability and More ❯

onsite service requests. You'll help maintain the accuracy of the Stock Management Tool/database, ensure all hardware movements follow correct processes, and deliver a professional and positive customer experience in a fast-paced environment. This role is fully onsite in Barrow-in-Furness, and requires a full UK driving licence. Key Responsibilities Build, rebuild and configure … into Stores and follow hardware disposal/allocation procedures Provision and set up equipment for users Coordinate IMAC requests from initiation through to completion Uphold a high standard of customer service, even under pressure Skills & Experience Preferred experience: Background in inventory management, desktop support, or software/application installation Familiarity with ticketing systems and working to defined More ❯

people) and play a key role in driving service improvements across a complex, fast-moving environment. Duties Deliver programme work packages and lead transition into BAU Drive service improvements, customer experience insights, and continual service management Run service reviews and produce performance reporting Prioritise high-impact initiatives across the ESM portfolio Collaborate with technical teams on enhancements (e.g. … telephony, chat, reporting) Shape governance and support the long-term ESM operating model Key Experience Strong experience delivering services in complex organisations Programme delivery experience, ideally involving ESM Excellent stakeholder management and communication skills Ability to lead service reviews and turn data into actionable insights Knowledge of ITIL or similar service management frameworks Confident working in business More ❯

times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by Team Leaders and technical personnel, covering time tracking, ticket handling volumes and customer satisfaction ratings Take direct ownership of Priority 1 incidents, coordinating swift resolution whilst maintaining constant customer communication and meeting both SLA commitments and client expectations Collaborate with Project … support operations Establish comprehensive communication channels, training programmes and support documentation Lead recruitment efforts to build and maintain an effective service desk team Represent the service desk at important customer review meetings Provide proactive reporting to senior leadership on service desk performance, achievements and areas requiring focus Execute continuous improvement initiatives as directed by senior management Cultivate strong, trust … based partnerships with hospitality clients who operate in demanding, 24/7 environments Drive innovation within the Service Department to enhance processes and elevate the customer experience, understanding the unique pressures of leisure environments Streamline ticket handling to minimise back-and-forth interactions between customers and technicians Promote knowledge base adoption and contribution across all support teams Improve More ❯

UK&I. providing operational management of third-party IT suppliers who provide essential capabilities required for the delivery and maintenance of IT systems and services. responsible for the Costa customer experience across customer facing services within the Digital and Loyalty operations, e.g. the Service Desk performance, provision of end user computing services, hardware and software asset management … and recover technology services that support key business operations. Who you are It’s your unique ingredients we’re interested in: An experienced Service Management professional, with strong working experience within complex operational environments. Able to work flexibly and adaptably within a maturing and transforming environment and apply practical experience of managing technology services throughout the entire service … the organisation. Good leadership skills, capable of developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Able to challenge effectively to solve problems or champion the necessary quality of service management. Proficient in financial More ❯

in transparency and thoughtfulness, emphasizing personalized and responsive solutions to meet our clients' unique challenges. Join us as we design tomorrow, together. Role Description We are seeking a reliable, customer-facing Onsite AV Support Engineer to provide exceptional day-to-day technical support within a dynamic corporate environment. This role is hands-on and highly visible, ensuring the smooth … profile meetings, ensuring all equipment, displays, and conferencing systems function seamlessly. Provide in-room and remote support for Cisco Webex and Microsoft Teams meetings, ensuring a smooth hybrid meeting experience for all participants. Operate as a live sound engineer in the main boardroom, managing audio balance, levels, and clarity so every participant can be heard clearly. Manage microphones, sound … requirements are prepared and tested in advance. Support and monitor IPTV and triple play systems, ensuring live, streamed, and broadcast content functions correctly across all displays and distribution networks. Customer Experience Maintain a professional, approachable, and customer-first attitude at all times. Communicate effectively with end-users, stakeholders, and management. Ensure meeting spaces are always presented to More ❯

Technical Pre-Sales Consultant (Experience & Transformation) Salary: £60,000 - £75,000 + £10,000 team performance bonus Structure: Bonus-only (not commission-based) Location: Hybrid (UK) About the Role This opportunity sits within a growing Experience & Transformation function, focused on helping major organisations make better use of data, cloud technologies, and customer experience platforms. The team … works across sectors including retail, financial services, gaming, travel, and technology, supporting clients with strategic transformation, cloud adoption, and customer solutions. The Technical Pre-Sales Consultant will play a key role in shaping cloud and technology proposals for enterprise clients. The role combines technical solution design, consultancy, and pre-sales expertise-supporting sales cycles, advising on cloud architectures, and … both commercially sound and technically robust. Reporting into the Director of Strategy & Growth, you will work closely with sales, delivery, engineering, and partner teams to design solutions that support customer transformation programmes. What You'll Be Doing Client Engagement & Discovery Lead technical discovery sessions to understand client challenges, goals, and cloud maturity. Translate business needs into scalable architectures across More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms CE Consultant is a core team member of our client's customer … Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and being able to leverage it to create powerful solutions (PowerApps, Power BI, Dataverse , Azure, Office 365) and working in … deliver best solutions to our clients Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 Successfully translate business and customer needs into a great digital customer experience Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons Experience on Azure Devops is beneficial More ❯

for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line. Role Overview The Dynamics Power Platforms & CE Consultant is a core team member of our client's customer … Type: Hybrid Job Type: Full-time, Permanent Working Hours: GMT +1 Salary: Base + Benefits (Paid in Euros €) Relocation: VISA & Relocation Package Included Requirements Broad understanding of Dynamics 365 (Customer Engagement) functionalities An understanding of the broader Microsoft stack and be able to leverage it to create powerful solutions (PowerApps, Power BI, Data Verse, Azure, Office 365) and working … deliver best solutions to our clients Ability to clearly articulate and present your ideas and solutions in line with the capabilities of Microsoft Dynamics 365 Successfully translate business and customer needs into a great digital customer experience Good understanding of Microsoft Dynamics Power Platforms Accelerators, industry templates and add-ons Understanding of scope (creep) and use of More ❯

Customer Implementation Consultant SaaS/Data/Onboarding London (Hybrid, 3 days onsite) Are you the kind of person who gets a buzz from turning complexity into clarity the one who joins a messy customer onboarding process and just makes it work ? This is a chance to join a small but fast-growing tech-for-good startup thats … building smart, data-driven products making a real-world impact. Theyve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term. Theyre hiring a Customer Implementation Consultant - part technical problem-solver, part customer champion to … to fully live. If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look. What youll be doing Owning the full customer onboarding and implementation process Working directly with client technical teams to integrate and activate their data Troubleshooting data ingestion, compatibility, and configuration issues Tracking progress and maintaining close communication More ❯

days a week in the Milton Keynes office, UK based Salary: £85,000 - £95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional … develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as … Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop More ❯

days a week in the Milton Keynes office, UK based Salary: 85,000 - 95,000 per annum with excellent benefits and performance bonus Requirements for Head of Engineering: Strong experience leading large engineering organisations delivering enterprise SaaS products, or transforming legacy on premise or hosted products into SaaS models Proven leadership background managing engineering managers and multiple cross functional … develop and scale technical organisations of 30 people or more Deep technical grounding with hands on exposure to Azure, AWS or GCP, enterprise software architecture and modern engineering practices Experience of large scale platform migrations, customer transitions and maintaining service continuity Background working with blended QA teams and embedding quality engineering practices Understanding of SRE principles, Infrastructure as … Code and cloud operations in product driven environments Excellent ability to drive collaboration across engineering, product, security, professional services and customer facing teams Highly advantageous experience includes: regulated environments, multi cloud operations, AI or ML integration, multi region deployments, education sector systems, API first platforms, legacy to modern engineering uplift Responsibilities for Head of Engineering: Lead and develop More ❯

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and … about using cutting-edge AI to solve real-world business challenges. You'll help shape our sales strategy, influence cross-functional priorities, and contribute to building a high-performing, customer-obsessed sales culture. Responsibilities: Own the sales experience while building and managing relationships with key decision-makers and executives Run complex sales cycles from initial contact to close … proposals, negotiate and close contracts Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers' needs Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience Own and hit your number Qualifications We Value: 5+ years of SaaS software sales experience at an More ❯

The team youll be joining is mid transformation of CRM journeys for this insurance giant. Youll join a team of 8 who are supporting the creation of these new customer journeys and CRM workflows, within Salesforce Marketing Cloud. With this role leaning into the technical side of the platform, handling the build and creation of said journeys, implementing dynamic … content within complex customer communications across both promotional and operational communication journeys. Because this sits within insurance, theres a heavier emphasis on regulations within dynamic content being served. Think things like policy pricing, medical exclusions, underwriting terms which need to be applied all at an individual level and how thats delivered at scale through automation. This team are building … So having a solid understanding in how to create and implement effective test and learn strategies will be important. What youll be involved in Creating, testing and improving digital customer journeys across the Salesforce Marketing Cloud ecosystem Working with BA and tech teams to align workflows, architecture and product requirements Translating commercial objectives into clear, usable CRM objectives and More ❯

The team youll be joining is mid transformation of CRM journeys for this insurance giant. Youll join a team of 8 who are supporting the creation of these new customer journeys and CRM workflows, within Salesforce Marketing Cloud. With this role leaning into the technical side of the platform, handling the build and creation of said journeys, implementing dynamic … content within complex customer communications across both promotional and operational communication journeys. Because this sits within insurance, theres a heavier emphasis on regulations within dynamic content being served. Think things like policy pricing, medical exclusions, underwriting terms which need to be applied all at an individual level and how thats delivered at scale through automation. This team are building … So having a solid understanding in how to create and implement effective test and learn strategies will be important. What youll be involved in Creating, testing and improving digital customer journeys across the Salesforce Marketing Cloud ecosystem Working with BA and tech teams to align workflows, architecture and product requirements Translating commercial objectives into clear, usable CRM objectives and More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

Edinburgh or Bristol – some national travel required Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees … standards, processes, and governance to support transformation and operational change across all clients, both existing and new. Acting as a key point of coordination, the role will help safeguard customer, colleague, and client experiences while supporting the successful rollout of our new workflow management system – NICE. In particular you will help to build and mature the data analytics side … that drive business decisions. Identify potential business issues, develop hypotheses, and implement effective solutions. Provide industry-wide insights and best practices to uncover growth opportunities and improve processes. Drive customer and colleague understanding through analysis of behaviours, touchpoints, and journeys. Collect, analyse, and report insights to shape efficient customer and colleague strategies. Collaborate with business teams and clients More ❯

for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic … opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of … all services to your customers using product and service specialists as required. Have intricate understanding of contractual obligations and conditions. Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards. Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities. Clear, professional More ❯

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time. Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like … Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo. We're an in-office company, driven by a shared commitment to excellence … system challenges and builds elegant solutions that scale to millions of users. In this role, you will Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention Identify cross-customer trends that guide the evolution of Decagon's agent building platform and research efforts Experiment with and run evaluations More ❯

communication skills, accuracy, and the ability to manage multiple tasks efficiently. Key Responsibilities Support Marketing Team: Provide administrative assistance to the marketing department, ensuring campaigns and projects run smoothly. Customer Experience & Sales Queries: Liaise with Customer service and sales teams to resolve issues such as missing vouchers and other customer-related queries. Data Management: Input and … re Looking For Strong organisational skills and attention to detail. Confident communicator with the ability to work collaboratively across teams. Proficient in Microsoft Office (Excel, Outlook, Teams). Salesforce experience ideal but not essential Previous experience in an administrative or marketing support role is desirable but not essential. Interested? Apply today to join a forward-thinking tech company … and gain valuable experience in a fast-paced marketing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we More ❯

communication skills, accuracy, and the ability to manage multiple tasks efficiently. Key Responsibilities Support Marketing Team: Provide administrative assistance to the marketing department, ensuring campaigns and projects run smoothly. Customer Experience & Sales Queries: Liaise with Customer service and sales teams to resolve issues such as missing vouchers and other customer-related queries. Data Management: Input and … re Looking For Strong organisational skills and attention to detail. Confident communicator with the ability to work collaboratively across teams. Proficient in Microsoft Office (Excel, Outlook, Teams). Salesforce experience ideal but not essential Previous experience in an administrative or marketing support role is desirable but not essential. Interested? Apply today to join a forward-thinking tech company … and gain valuable experience in a fast-paced marketing environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we More ❯