126 to 150 of 2,041 Customer Experience Jobs in the UK

you will play a key role in owning, managing and supporting the data across the underlying systems and technology stack.The data in focus will be driven from the product experience across growth, acquisition, engagement, ads and churn experiences.This will allow the product analytics and experimentation and supporting data engineering teams to maintain accurate data sets, maintain data driven product … decisions, and support an in house experimentation statistical engine.These data sets directly impact customer experience and are tied to business outcomes worth more than $200M of incremental value added per year. The successful candidate will need to be agile delivery focused and have a broad data background across requirements, data engineering, data governance and clickstream analytics. Comfortable working … standards and processes, ensuring fitness of data elements Qualifications Bachelor's degree in the field of computer science or engineering, or focus on data/statistical analysis or equivalent experience highly desired. Experience working as a Product or Data Engineering Manager role overseeing clickstream/product data. Experience operating in a large, complex organisation and managing the More ❯

for digital analytics. Working as part of a multi-disciplinary team, you'll tackle diverse challenges, analysing data from multiple sources to uncover insights that drive marketing effectiveness, enhance customer experiences, and improve business outcomes. You will be responsible for the full lifecycle of analysis, including: Collaborating with internal teams and client stakeholders to gather and clarify requirements Preparing … workstreams. Work closely with the implementation team to ensure the integrity of analytics data (e.g. implementation of measurement frameworks, data collection and reporting configurations). Qualifications Must-Have Skills Experience with SQL, ideally on cloud-based platforms (e.g. BigQuery) with the ability to model data for advanced analysis. Ability to join various data sources (in BigQuery, Sheets, Looker Studio … end-to-end. Passion for data and the confidence to communicate its technical implications effectively. Desire to learn and take on projects that may require new processes or approaches. Experience with one or more BI tools (Looker Studio, Tableau, Power BI etc). Previous experience as a Digital or Marketing analyst or understanding of web data (Google Analytics More ❯

and apply them to ways of working. As a trusted advisor, you will collaborate with segment cross-functional teams to design and implement cutting-edge data solutions that enhance customer experiences, drive revenue growth, and maintain a competitive edge in the digital marketplace. Moving to One Enterprise Data Platform for Food is a strategic Mars Food & Nutrition ambition. We … harness the power of data and insights, to solve some of the critical business-wide problems we face. And most importantly, we intend to simplify the global end user experience for data and analytics, unlocking quality growth and operational excellence. What are we looking for? Hands-on experience in designing greenfield, scalable data platforms in cloud using Azure … and Analytics stack; working knowledge on AWS and GCP data solutions. Good understanding of deploying AI solutions in Azure Open AI, GCP and AWS platforms. 2 to 4 years' experience in applied data science role or equivalent; ideally in a CPG, Retail. Experience in SAP MDG/S4 HANA is a big plus. Working knowledge of data visualisation More ❯

and apply them to ways of working. As a trusted advisor, you will collaborate with segment cross-functional teams to design and implement cutting-edge data solutions that enhance customer experiences, drive revenue growth, and maintain a competitive edge in the digital marketplace. Moving to One Enterprise Data Platform for Food is a strategic Mars Food & Nutrition ambition. We … harness the power of data and insights, to solve some of the critical business-wide problems we face. And most importantly, we intend to simplify the global end user experience for data and analytics, unlocking quality growth and operational excellence. What are we looking for? Hands-on experience in designing greenfield, scalable data platforms in cloud using Azure … and Analytics stack; working knowledge on AWS and GCP data solutions. Good understanding of deploying AI solutions in Azure Open AI,GCP and AWS platforms. 2 to 4 years' experience in applied data science role or equivalent; ideally in a CPG, Retail. Experience in SAP MDG/S4 HANA is a big plus. Working knowledge of data visualisation More ❯

proposition definition, to detailed operations and technology design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as … encouraging self-development through relevant training and learning courses. Lead business development work for our key propositions through pre-sales, bid preparation, and client presentations. Showcase our knowledge and experience whilst building relationships with potential clients. Participate fully within Deloitte to assist the growth of the Banking Operations & Domain Solutions team, develop, and guide junior colleagues, and support the … data and insights to inform design strategy and measure the effectiveness of design solutions. Solid grasp of user-centered centred design principles and experience leveraging user research and CX insights to inform the design process and create user-friendly solutions. Experience working in complex Financial Services integration programs, with a solid understanding of business migration best practices Experience More ❯

is accountable for end-to-end delivery of significant and strategically important initiatives that in turn deliver EE's strategic goals. The role holder will focus on delivering brilliant customer experiences to quality, within time and cost expectations and will do this through waterfall and more agile methods as required. Our goal is to transform our organisation for good … with every pound we spend on delivering initiatives, to help EE Consumer become the most personal, customer-focused brand in the UK. About this role Each day, we come up with new ideas to help our customers through the power of technology. Our Programme Delivery pathway for Graduates sits within the Transformation part of our business. As part of … with millions of customers and over 100,000 colleagues, that's no mean feat. You could be working on anything from the latest Broadband or Mobile launch to new Customer Service Capabilities for our agents. Your solutions will impact millions ofcustomers across our three brands, BT, EE and Plusnet. You'll get the opportunity to work with and understand More ❯

Accurate time tracking. Technical skill set as outlined above and below. Ability to independently problem solve and consider new or alternative approaches to a challenge Team leadership/management Experience engaging with Customers and Internal Stakeholders Ability to deliver rapid progress on tasks and development projects Qualifications Commercial experience of PHP , ideally PHP 8.3+ (likely to be gained … from at least 5 years of professionalexperience) Commercial experience with Laravel (ideally 11+) Knowledge of Automation toolsets Industry standard API integrations (JSON, Restful etc.) Source Control such as Git Experienced user of JIRA A love of technology and desire to continuously develop and improve Highly Desirable: Scrum/Agile Methodology Experience of deploying and developing applications in/… to AWS Knowledge of design patterns Knowledge of micro-services architecture Knowledge of serverless architecture (E.g., Lambda's) Knowledge of Low Code/No Code solutions Experience of Test-Driven Development Experience of CI/CD pipelines About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry More ❯

is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to … and support engineers in acquiring new skills and expertise. Foster a culture of continuous learning, knowledge sharing, and technical curiosity within the team. What we're looking for Proven experience managing and leading a high-performing software or data engineering teams in a product-driven environment Proven track record of mentoring and developing engineers,fostering a culture of technical … excellence, innovation, and professional growth. Demonstrable experience in managing project delivery, including planning, prioritisation, and execution (experience with Agile/Scrum methodologies is highly desirable). Excellent stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences. Ideally you would have the following Solid understanding of modern data platform architectures More ❯

lead cross-functional teams and drive the successful execution of large-scale initiatives across our organisation. In this role, you'll collaborate with stakeholders from Product, Engineering, Sales and Customer Experience Verticals to shape roadmaps, manage timelines, and ensure seamless delivery using industry-leading technologies. You'll be part of a collaborative, forward-thinking team that values innovation … Analyze project data to inform decisions and track performance against key metrics. Communicate effectively across all levels-from technical teams to senior leadership. What You Bring: 5+ years of experience managing IT or software development projects. Strong knowledge of Agile methodologies; certification in PMP, PRINCE2, or similar is a plus. Proven ability to manage multiple projects with competing priorities … paced environment. Exceptional communication and stakeholder management skills. Advanced skills in resource planning, risk management, and project governance. A proactive, results-driven mindset with a passion for delivering value. Experience working with cross-functional teams and navigating matrixed organisations. Key Skills: Agile project delivery Process improvement and change management Data analysis and reporting Resource allocation and capacity planning Risk More ❯

do not contact the recruiter directly. About the Role: Grade Level (for internal use): 07 The Role The Client Services Associate plays a pivotal role in ensuring an exceptional customer experience with Capital IQ Solutions products. The role begins with an intensive training schedule focusing on a variety of areas including: Capital Markets, S&P Capital IQ Platform … international team with fantastic opportunities for growth. Work in a hybrid model with two days required in the office. Career paths include client facing roles with our Sales and Customer Success teams. Responsibilities Helping clients to navigate and extract data from the S&P Global Market Intelligence product range. Provide assistance with building models using the S&P Global … at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role With a focus on growing Funding Circle's Marketplace business, someone with a hunger to drive change through data driven insights would be a great fit … working independently taking responsibility for your work whilst also collaborating with and influencing a wide range of stakeholders Highly analytical with strong Excel skills and ideally SQL/Tableau experience Able to effectively draw out and communicate the 'so what' of your findings Dependable, tenacious, and able to deliver high quality work to tight deadlines Keen to be part … start up but the benefits of being part of a larger company At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to … scale faster while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with … multiple teams to consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user More ❯

Full Stack Developer - Customer Experience Engineering at Judge.me Closing the Trust Gap in E-commerce Location: Remote with hybrid option (2 days in Shoreditch office near Old Street) Salary: £60-90k dependent upon the value the successful candidate brings! Our Mission: Fixing Trust in Commerce For a decade, we've been on a mission to close the … word of mouth-no paid marketing or sales teams needed The Opportunity We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the app in the Shopify ecosystem. This role … sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively. What Makes This Role Special High-Impact More ❯

translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our … patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions. … States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services More ❯

Press Tab to Move to Skip to Content Link Customer Success Manager (CSM) - SAP Academy for Customer Success - United Kingdom (Hybrid) SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader … in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we … planning, and sales performance management. SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. SAP Customer Experience (CX) - Knowledge of e-commerce, sales, customer service, and marketing processes. SAP Business Transformation Management (BTM) - Knowledge in Business Process Management/Business Process Automation applications SAP Business Technology Platform More ❯

As a Customer Journey Strategy Manageryou will be responsible for leading the strategy and delivery of exceptional customer experiences across a subset of the key end-to-end journeys. You'll work closely with journey owners, design leads, product, operations, and other teams to co-create integrated solutions that align with business goals and enhance the customer experience. By leveraging data and insights from various sources, you'll drive customer-centric solutions that address pain points and meet evolving customer needs. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. Additionally, you'll drive collaboration across cross-functional teams, working with … performance. Good facilitation and storytelling abilities to communicate journey narratives effectively. Knowledge of agile working practices, with the ability to thrive in cross-functional environments. Someotherhighlyvaluedskillsmayinclude Experience in CX tools such as Figma, Adobe Analytics, and Qualtrics. Excellent analytical and creative problem-solving skills, with a deep sense of customer empathy. You may be assessed on the key More ❯

Group Director, Customer Success page is loaded Group Director, Customer Success Apply locations United Kingdom - London United Kingdom - Remote time type Full time posted on Posted 2 Days Ago job requisition id 111189-JOB Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management … Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about … relationship building , not just team management-able to sponsor accounts in pre-sales, post-sale, and turnaround situations. Deep working knowledge of Sprinklr or similar multi-product platforms spanning CX, marketing, social, and contact center domains. Passion for scaling high-performance teams, cultivating technical craft, and driving strategic impact through execution excellence. Required Qualifications Bachelor's degree in Computer Science More ❯

Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet's … and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation Work in More ❯

Customer Service & Operations Head of Customer Services, ICIS (Hybrid) Location: London, London, City of, United Kingdom Contract Type: Regular Schedule: 35 Job ID: R95902 About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view … dedicated news channel and supply and demand data. You can learn more about ICIS at the link at: . About the Role We are seeking a dynamic, strategic, and customer focused Head of Customer Service to lead and elevate our global customer-facing teams including Customer Success, Training, and Customer Support. The role is critical … to delivering a consistent, high-quality customer experience while fostering a high-performance culture that is agile, proactive, and aligned with evolving customer expectations. We're looking for a results-driven leader who combines operational expertise with strategic vision, capable of driving innovation and continuous improvement across all customer touchpoints. Responsibilities Strategic Leadership & High-Performance Team More ❯

globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM, Lead will manage Strategic accounts and our Emea Renewals Team. The responsibilities include managing and optimizing the efforts and activities of Strategic Customer Success … realization. This key leadership role drives improving the team's performance results with strong operations, execution, efficiency, and scale. The goal will be to drive measurable outcomes to increase customer retention, business expansion, adoption and customer satisfaction within regional accounts. The Strategic CSM, Lead plays a pivotal role in ensuring the company's growth and reputation by fostering … long-term, successful customer relationships. This position requires a blend of strategic thinking, operational prowess, and exceptional leadership to drive success within the region. What You'll Do Team Leadership: Player coach as a Strategic Customer Success Manager and leading a team of Renewal Managers along with other cross-functional team partners and professionals. Foster a collaborative and More ❯

countries: London (our HQ), Mexico, India, and the US. A total number of 90+ employees (and increasing every day) from different nationalities and with over 25 languages spoken. Department: Customer Success Job Description As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leadership team. You'll work … with other key stakeholders to develop and execute a customer success strategy that puts our customers first and ensures they are achieving their desired outcomes with our products and services. You will be responsible for leading and growing the customer success team and also work closely with our sales, marketing, and product teams to identify opportunities to improve … customer satisfaction and retention, and to identify new revenue streams that are aligned with our customers' needs. Your team: Your initial focus will be to develop and execute customer success strategy while working with the entire organisation to achieve our client retention and growth goals. Responsibilities and tasks: Owning and scaling up the Customer Success team and More ❯

time left to apply End Date: July 30, 2025 (30+ days left to apply) job requisition id R Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis. We're seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users. … You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements. What you will do In performing this … your core duties will include (but will not be limited to): Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction More ❯

with our fully SaaS, fully decoupled, and highly composable solution. We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC … part of a company that's empowering people to unlock their digital potential! To get a sneak peek into our culture, find us on Optimizely is seeking an experienced Customer Success Analytics Lead, to join our Data Services function. This role will be critical to helping optimize our decision-making abilities across our Customer Success teams. This position … best in class insights and proposals for change, designing solutions and working cross-functionally to implement process and change within the organization. Job Responsibilities • Data-Driven Action Requirements: Leverage customer performance data and AI to identify patterns, drivers, and actionable insights across customer health, adoption, satisfaction (e.g. NPS/CSAT), Ideal Customer Profile (ICP) and churn risk More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and retention by More ❯

About the role: At Definely, the success of our business is inherently intertwined with the success of our customers. As an Enterprise Customer Success Manager, the primary purpose of your role is to: proactively ensure that our customers achieve their desired outcomes whilst using our products; and increase customer satisfaction, adoption and engagement with Definely's suite of … products. Key Responsibilities: Manage a portfolio of Enterprise customers. Understand the customer journey, identify pain points and bottlenecks and find innovative ways to improve the customer's overall experience. Keep track of customer churn and customer satisfaction and identify ways to improve the customer experience. Collaborate with our customers to ensure that our product is … launched effectively into their business. Become a Definely product expert and educate the customer and end-users about the power and benefits of our product Deliver training sessions and workshops to ensure product adoption and retention of end users Be the voice of the customer and feed this back to Definely Drive customer growth and retention by More ❯