126 to 150 of 944 Customer Experience Jobs in the UK

Responsibilities Product vision - Help our client define their product vision and shape the short- and long-term product roadmaps. Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Roadmap … development - Research markets, gather customer requirements, talk to analysts, understand the competition, work with engineering on “what will it take” and use your knowledge and experience to propose roadmap ideas for approval by the executive team. Product Planning - For new products on the roadmap, scope and prioritize features … based on business and customer requirements as well as the capacity of the development team. Work closely with engineering to ensure they have necessary product requirements to execute on time and with high quality. Product Launch - Provide all the product info needed by the rest of the company to more »

Quinton Davies are working with a rapidly growing early stage Tech for Good business to secure a Customer Experience Lead. The CX Lead is a critical role for this innovative business. You will be the main point of contact for all clients and end users, supporting them in more »

next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the … that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.ABOUT US … We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build more »

transformation, and are setting up a brand-new Advanced Analytics Team to help them truly leverage the value in their data and improve the Customer Experience they are providing, making this an excellent time to get involved!As such, this role will give you the opportunity to work … on transformative agile projects, and play a pivotal role in helping to steer and prioritise their activities to improve their Customer Experience, driven by high-quality business data and insights. You will work with diverse stakeholders across the entire organisation to gather requirements and translate these into actions … keen interest in data to make a real impact on an organisation who have a real appetite for improving their analytics capabilities!Requirements: * Significant experience as a Business Analyst * Experience working on Data, Analytics and IT projects * Strong communication and stakeholder management * Excellent verbal and written communication skillsBenefits more »

requested by customers Deploy new applications, updates and fixes Provide Level 2-3 technical support Build tools to reduce occurrences of errors and improve customer experience Perform root cause analysis for production errors Investigate and resolve technical issues Develop scripts to automate visualization Design procedures for system troubleshooting … maintenance Support Cloud VDC’s and integration/migrate to/from on-prem systems Manage, support and perform maintenance on SQL Server installations Experience Experience as DevOps engineer in cloud-based environments (Minimum 2 years). Experience with monitoring, maintaining, and optimizing production systems. Shell/… Bash/Powershell scripting skills and experience (Minimum 2 years) Hands-on experience with Containers (Docker) and Orchestration tools (Kubernetes/Docker Compose). Knowledge of Infrastructure as Code (IaC) using tools such as Terraform With Azure Cloud infrastructure With automation tooling such as Jenkins. Team player and more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.The RoleWe're seeking a proactive, experienced, and highly motivated Customer Marketing Manager to join the Marketing team in our London office. This is a hands-on role that will define and lead customer … customers. This will be primarily executed across CRM as well as organic social and owned content. Detailed knowledge of Adobe Campaign is essential and experience of Sprinklr is desirable.Responsibilities:Drive customer retention and Customer Lifetime Value (CLV) through our customer engagement channels, owning the annual calendar … execute end-to-end individual marketing and transactional email campaigns, creating workflows and overseeing content and copy for each, using Adobe Campaign and AEM.Oversee Customer Marketing Executive with the development of organic social media strategy to increase followers, reach and interactions.Oversee the end-to-end execution of organic social more »

approximately six times hotter than the sun's core (100 million Kelvin). This full-time role is key in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. You will also ensure the reception services are run to the highest quality. Oxford … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of the centre Clearly identifiable management skills in a … customer facing environment Evidence of facilities management or operational management experience Personal Competences: A confident and enthusiastic person able to mix with all types of people and to provide a friendly, natural professional public image Attention to detail/completer finisher Excellent administrative and organisational skills Good communication more »

adheres to all relevant Regulatory requirements and our own internal policies and procedures at all times: Slick digital account opening, and in life servicing. Customer contact via telephony, email and in-app communications. Payment and reconciliation activity. Treasury operations. Customer due diligence through Know Your Customer, Know … information. Review and request any additional information for clarity as required, escalating any lack of response/missing or unexpected detail as appropriate. Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired … are adhered to. Check all outstanding debt is fully settled prior to the release of any security. Ensure appropriate release of security and robust customer engagement. In cases of partial release ensure approval by underwriting for remaining loan and remaining security. Manage your workload and working day to ensure more »

supply of dynamic digital display solutions incorporating fully graphic electronic shelf labels (ESLs). We help retailers optimise revenues and margins by improving the customer experience at the shelf-edge, where most purchasing decisions are made. Displaydatas ESLs enable retailers to control and drive in-store pricing and … Displaydata portfolio to ensure it meets the needs of our key customers. We are looking for someone with a real passion for end user experience, who is technology savvy and utilizes data. In this rapidly developing market, you need to be eager to take the initiative; be a problem … clearly and archived. Performing and maintaining competitive analysis and standing. Identifying product gaps and clearly capturing product advantages. Acting as an information conduit between customer/sales and product developers. Clearly communicating the product roadmap and new product features definitions. Maintaining and enhancing ROI, TCO and other sales tools. more »

exciting opportunity for a Business Development Manager to join our Growth team. Focused on building awesome experiences, Inisoft are a market-leading provider of customer experience technology for contact centres, with clients throughout Europe, the Middle East, and North America. Software is all about solving problems, and the … right software can change peoples experiences in our case the experience of both contact centre agents and customers. This is a fantastic opportunity for an enthusiastic and motivated individual to join our well-established and successful software company! Role Details Key responsibilities Grow awareness of Inisoft by developing and … executing effective lead-generation strategies to secure new leads. Build strong relationships to identify and develop new opportunities. Nurture the sales pipeline, understanding our customer needs and helping them solve their key challenges. Develop unique value propositions for our targeted industries. Influence decisions and sales progress through networking, compelling more »

someone who has: Professional level of English Excellent communication skills, both oral and written Preferred requirements Relevant qualifications Ideally 1-2 years of sales experience Why join our ResultsCX team: £23,795.20 base salary, 32,505.51K On Target Earnings. Exciting flexible working options available £213.85 service/tenure voucher … Plan (after 1 year) Health Care Subsidy (after 1 year) Working hours: 2PM to 11PM Monday to Friday About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and … in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation more »

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

role for you! We are delighted to partner with one of the leading telecommunication businesses across the Southwest who are celebrated for their extraordinary customer satisfaction ratings. Our client is a well-established business with exceptional expertise in Hosted VoIP Phone Systems, Business Mobile, Business Broadband, MDM Solutions, etc. … to join them on a full-time permanent basis. As an integral member of the support team, you will be highly motivated to resolve customer queries instantly through a proactive and conscientious approach. On offer is a very competitive salary and: Benefits: Hybrid working Inclusive and supportive work environment … Ongoing training and support Career progression opportunities Free parking Day off on your birthday Company socials Your Responsibilities: Provide exceptional technical customer support across a wide range of business telecoms, business internet, mobile products, etc. Be the first point of contact for customer queries, diagnosing and troubleshooting technical more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. Th e role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now. The company are ideally situated just north of Newcastle city centre … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work 5 days more »

Account Manager/Customer Relationship Manager - Manchester/Hybrid Circa £40k OTE/£28-30k basic Our client is a respected technology solutions provider offering cutting-edge IT/SaaS, Unified Communications, Contact Center, Networking, Security, and Customer Experience solutions to enterprises and the public sector. … They are hiring multiple Account Managers/Customer Relationship Managers. Responsibilities include: Support Account Directors in managing key client accounts Directly manage assigned accounts to drive revenue retention & growth Identify cross-sell/upsell opportunities across IT/SaaS, Unified Communications, Contact Center, Networking, Security, Customer Experience solutions Develop expertise across the company's portfolio Qualifications: Experience in IT/SaaS, Unified Comms, Contact Center, Networking, Security, CX industries Proven success in achieving targets through account management/sales Strong commercial acumen & technology understanding Self-motivated & goal-oriented Full UK working rights, no more »

of the project delivery team working on package and tailored application implementations and collaborating with other teams to deliver improvement projects that support the customer experience. The role requires excellent project management skills. You will be leading the project team, and be responsible for the successful delivery of your … ensuring excellent outcomes and tangible benefits. Key Responsible: To ensure project scope is well defined and project deliverables are clear, unambiguous, and agreed with customer stakeholders To develop realistic and achievable project plans in line with specified requirements, available project resource and the complexity of the project Ensuring excellent … managing project controls the use of project management tools Provide informative and accurate progress and exception reporting to a range of internal and external customer stakeholders To manage the customer's project tasks, mitigating project risks, actively monitor and manage actions, issues and dependencies To proactively manage projects more »

Business Development Director - Messaging About Us Premier CX (www.premiercx.co.uk) is a dynamic and innovative company that advises some of the world's leading brands on contact centre customer experience 'CX'. We’re embarking on an exciting journey to create a new proposition that leverages cutting-edge technologies … a flair for innovation, a deep understanding of messaging solutions, and a passion for driving sales. You’ll collaborate closely with our blue-chip customer base while also exploring new business opportunities. Responsibilities Sales Leadership : Own and exceed annual sales targets within your assigned territory and accounts. Strategic Planning … Develop and execute a strategic plan to achieve sales targets and expand our customer base. Relationship Building : Cultivate strong, long-lasting customer relationships by understanding their business needs and objectives. Value-Added Solutions : Position our messaging solutions as value-added offerings rather than commodities. Solution Selling : Leverage your more »

that is redefining the Enterprise IT industry? Amazon Web Services is leading the next paradigm shift in computing and is looking for an accomplished Customer Solutions Manager (CSM) to support Enterprise Transformation (ET) in the AWS Partner Organization. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving … enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.You will be … responsible for helping guide AWS customers along their multi-year journey to the cloud.You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption, guiding the customer through the operational, educational, and more »

for a UX Designer to join a leading global professional services organisation, joining a team who will be driving the improvements and development of customer experience across ServiceNow and other internal platforms. What will I be doing? Conducting user research with internal stakeholders throughout the business. Drive processes … and improvements regarding customer experience in ServiceNow. Collaborate with cross-functional teams, including Product Owners and Architects. Conduct usability testing within ServiceNow. Leading workshops with internal stakeholders. Key Requirements: Previous experience working in a dedicated UX Designer role. Experience working with ServiceNow and other core platforms … such as Success Factors and SAP. The ability to turn complex requirements into simple, clear interactions and interfaces. Experience with design tools such as Sketch, Figma, and Adobe XD. Speed in producing and validating ideas through iterative design. Strong written and verbal communication skills. If this opportunity would be more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Amex FlexWe back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex … innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securely.American Express Payment Network platform authorizes and processes the company’s customer card transactions. The Payment Network platform is the critical back bone for American Express card transactions and is a near real-time, low latency more »

we looking for? Capco are looking for Solution Architects to help our clients solve a range of complex problems. We help clients design exceptional customer experiences and products, we also help them look hard at getting the best out of new technology and integrating it into their existing organisations. … part of a creative and dynamic team helping financial services clients make sense of the choices they face in the digital business environment. Skills & Experience Customer centricity - the ability to empathise with customers and an affinity to create solutions designed to deliver a great customer experience … the end to end technology delivery life cycle, with exposure to working in agile alongside product, engineering and software delivery professionals. Industry/domain experience and expertise within at least one of Capital Markets, Retail Banking & Payments, Insurance or Wealth & Asset Management. Commercially minded with experience of business more »

June We have an exciting opportunity for a Planning and Dispatch Agent reporting to the Planning & Dispatch Team Leader for Operational Planning within our Customer business unit. You'll be part of a highly motivated team who are committed to our internal and external customers and are skilled in … the intricacies of their discipline. We are a forward planning and real time function, and our priority is ensuring that we are meeting our customer promise and are always there when our engineers and customers need us. Key accountabilities of what you will be up and purpose of the … role! Work closely with Engineers and Customer Delivery Managers to drive efficient working with use of specialised planning and dispatch systems Proactively identify any operational and regulatory risks, escalating as appropriate. identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required Regularly review more »