126 to 150 of 1,054 Customer Experience Jobs in the UK

high-impact role, driving operational change across Winnow's Global Operations team of 30+ colleagues in five locations. The successful candidate will lead the efficient and standardised delivery of Customer Success operations globally, taking accountability for operational consistency, data accuracy, KPI performance, and cross-team collaboration. This is a hands-on role where you will be expected to own … outcomes, and deliver measurable improvements. Reports to: CEO. Direct reports: 4 across 3 locations & 9 indirect reports. Key Objectives & Responsibilities Programme & Change Management Drive and track the delivery of Customer Success journey improvements (client training, coaching calls, QBRs, documentation, and efficiency projects), working closely with the Customer Experience Improvement Manager to ensure efficient programme management, global alignment … and report outcomes to senior leadership. Partner with Product, Data Science and Data Operations teams to strengthen processes to enhance data quality for clients and our Customer Success team. Own accountability for Planhat platform enhancements (our central customer data tool), working with the Data Manager to prioritise improvements, gather feedback, and measure success outcomes. Driving KPIs & Data Accuracy More ❯

years with support from Sponsoring Managers, Graduate Champions, and Mentors, as well as core programme team to support you from the day you make the decision to join us. Customer Experience is at the very heart of how we develop a business that serves a thriving Yorkshire, right for customers, right for the?environment. Where youll fit in … As a Digital UX Graduate, you will: Join our existing Business Insights and Service Planning team, within Customer Experience. Help to modernise our digital capability to help underpin an improved customer journey, and experience. Identify opportunities to remove wastage from our customer contact strategies through the implementation of technologies like Asynchronous messaging. Work closely with key stakeholders … for - A minimum 2:1 Bachelors degree in a relevant subject. An individual with a creative and strategic mindset. Ability to work in a fast paced and highly pressured customer centric environment, building designs that improve the experience we deliver. Full UK driving licence and access to own vehicle Desirable previous experience - Experience in user research More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

on a more strategic and hands-on role in managing and resolving complex AWS-related issues. You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction. Location: Remote … to escalate to AWS support. Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.g., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind. Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates. Enhance Team Knowledge … articles. Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow. On-Call Support: Participate in a rotating on-call schedule for critical issues. Qualifications and Experience Experience: 5+ years in technical support, service-desk or customer-facing IT roles. 2+ years hand on experience supporting AWS Technical Skills: In-depth knowledge of More ❯

Select how often (in days) to receive an alert: Service Director Location: UK - London Job-ID: 212708 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS … and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in … to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

work orders, working with other departments and providing regular feedback to the Project Team, Mastering, GFX, Subtitling and Content Services. The ideal candidate will be expected to have QC experience and a basic understanding of the technical aspects of various content specifications. They will be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. … of Digital Cinema theatrical equipment is a plus Basic knowledge of aspect ratios, video and audio codecs, colour space, compression and other characteristics associated with media is a plus Experience in DCP and IMF mastering processes is a plus Problem solver with creative and innovative approach with ability to think out of the box Excellent communication skills Ability to … to work on own initiative and be a good team player Ability and willingness to learn new methods, procedures, or techniques and take on new tasks Passionate about quality, customer experience and customer service excellence Experience Minimum 1-2 years of content QC experience, Digital Cinema QC experience is a plus Minimum More ❯

adoption, retention, and growth by collaborating across teams to deliver solutions that help customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts. What You'll Do Build trusted … advisor relationships with key stakeholders, articulating the value of Planview solutions and ensuring alignment with customer goals and business outcomes. Develop and monitor customer success plans to drive adoption, expansion, and long-term growth of Planview products across the customer enterprise. Take responsibility for customer advocacy, retention, and growth, ensuring positive customer experiences and timely … issue resolution. Develop a comprehensive understanding of the customer's industry, business challenges, desired business outcomes and business objectives and ensure close alignment with Planview products. Maintain up-to-date customer contacts, ensuring regular communication and gathering feedback to inform product development and improve customer satisfaction. Build executive-level relationships and collaborate with internal teams to strategize More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to … within the BRP Payment Risk team. BASIC QUALIFICATIONS - A Master in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 8+ years of building models for business application experience - Experience programming in Java, C++, Python or related language - Good written and spoken communication skills - Experience of building/developing teams, direct and shape the team plan … culture and strategy. - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing PREFERRED QUALIFICATIONS - A PhD in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 10+ years of industry experience in predictive modeling and analysis as a scientist or science manager - Experience More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key … stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities. Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter. Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach. Customer Experience More ❯

a Client Partner to manage and reinforce the French team. Main responsibilities Hunt and acquire new clients to develop the current footprint. Position DXC on strategic initiatives aligned with customer challenges. Coordinate the Core Team (Client Partners, Account Delivery Lead, etc.) and Extended Team (Partners, Sales, Operational support, etc.) to grow the full portfolio of DXC. Create and follow … territory. Develop new business opportunities closely with Service Lines and Ecosystems (Alliances, Advisors, etc.). Cross-sell with current Customers. Shape the Deals and build Value Proposals aligned with customer pains. Participate in the Deals and Qualification boards reviews. Close the deals including short and long-term signings. Manage the client relationship, develop intimacy, ensure Customer Satisfaction with … Senior management-level relationships with the customer. Lead business negotiations for contracts. Manage the P&L and drive growth on assigned territory (Revenue, Margin, and TCV). Education and Experience Required: Bachelor's Degree or equivalent combination of education and experience. Experience in Consulting and/or Applications services with significant experience in Business Development. At least More ❯

here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily. Our journey began over 20 years ago … teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace … and creating workspaces that empower our members to work in their own unique way. The role We are recruiting for a Head of IT Support Services to lead our customer-facing support function across 65+ sites. This is a senior role, ideal for someone who has built their career on a strong technical foundation and has since evolved into More ❯

Barclays is looking for a Senior Product Manager to lead the delivery of the Customer Journey Data Products team, with a good focus on the migration to our new cloud-based platform. This role is central to shaping how data drives our customer experience, helping us understand customer journeys, personalise interactions and continuously improve engagement across … channels. To be successful as a Senior Product Manager, you should have experience with: Previous product management experience, within a complex or heavily regulated industry. Experience with customer journeys and/or personalisation at scale. Cross-functional translation and stakeholder management. Some other highly valued skills may include: Previous experience operating within agile feature teams More ❯

high-impact retail programs across multiple business units and store formats. Develop and manage integrated program plans, budgets, risks, and resource allocations. Align delivery outcomes with strategic retail goals, customer experience enhancements, and commercial targets. Oversee procurement, contract management, and support business development in new retail opportunities. Drive governance, reporting, and stakeholder engagement across all levels of the … Agile, Waterfall, Hybrid). Monitor financial performance to ensure programs deliver expected margin and value. Collaborate with finance, legal, and commercial teams to ensure compliance and profitability. Required Skills & Experience Minimum 10 years of demonstrated success in delivering and transforming retail programs across complex, multi-site operations. Proven experience in retail program delivery and transformation in complex, multi … site environments. Strong commercial acumen with expertise in budgeting, contract negotiation, and financial tracking. Exceptional stakeholder management and communication skills, with experience influencing senior leadership. Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). Experience managing cross-functional teams, third-party vendors, and retail technology partners. Familiarity with Agile, PRINCE2, PMP, or similar certifications (preferred). More ❯

Job Description Imagine leading the charge to create world-class customer service experiences for Ford Credit customers across Europe. As Group Product Manager, you'll have the opportunity to revolutionize how we support our customers, empowering agents with cutting-edge tools and driving efficiency through innovative solutions built on Salesforce Service Cloud and Contact Centre as a Service (CCaaS … . Ford Credit is searching for a Group Product Manager - Customer Service who will not only build and implement digital products and experiences within our European customer service operations while also leading and managing a talented team to achieve this vision. These experiences will have the power to transform our relationship with our customers. You'll play a … pivotal role in shaping the future of customer service at Ford Credit, driving improvements that enhance agent experiences, optimize operational efficiency, and support the successful rollout of Salesforce Service Cloud and CCaaS across Europe. You will be responsible for owning key features or whole product areas, delivering these to market, measuring their success, and continually pushing for their improvement. More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

About us GRIDSERVE is accelerating the energy transition by delivering sustainable energy solutions. Role Overview As the Experience Designer at GRIDSERVE, you will be a talented and passionate UX/UI Designer able to craft intuitive and visually compelling user experiences for GRIDSERVE's digital products. This role is key to ensuring our solutions meet customer needs, enhance … the integration between digital and physical touchpoints is seamless and impactful. You will be embedded in cross-functional tribes, collaborating with product managers and developers to bring our holistic customer experience vision to life. The role Design & Prototyping: Create wireframes, prototypes, and high-fidelity designs for web and mobile applications, ensuring a seamless and user-friendly experience. User … Research: working with our researcher, conduct user research, interviews, and usability testing to understand customer behaviour and pain points. Collaborate Across Teams: Work closely with product managers, developers, and stakeholders to translate business requirements into user-centric designs. Visual Design: Develop cohesive design systems, including typography, colour schemes, and icons, that align with GRIDSERVE's brand guidelines. Iteration & Feedback More ❯

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯