126 to 150 of 730 Customer Experience Jobs in the UK

fantastic agentic support team, bringing together a lean human agent team, with AI based support & triage maintaining a 95%+ CSAT score & great customer feedback, with team leadership in place. We are looking to build out a widened support function, bringing together project & processing support, hardware & bug fixes … create a more joined up experience, and help shape how support works in a scaling tech business. You’ll play a big part in ensuring our support function is efficient, connected across multiple disciplines, built for global delivery and covering the client’s entire Giraffe360 pipeline. That means improving ...

Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. … Responsibilities Drive revenue growth across accounts under management through cross-selling of the portfolio Reduce revenue churn in accounts under management Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Work closely with the Head of Corporate Accounts and Sales Engineering ...

client stakeholders to define and articulate innovative solutions across key areas of application engineering, including: Application Modernisation Augmented Engineering (AI-enabled development) Composable Platforms Customer Experience solutions From early-stage discovery through to formal bid responses, you'll play a pivotal role in positioning differentiated, high-impact solutions. … delivery, and partner teams to shape winning propositions Ensure solutions are commercially viable, technically robust, and clearly differentiated What We're Looking For: Core Experience: Strong background in Solution Architecture within application engineering or software development environments Proven experience in pre-sales, specifically responding to RFPs/RFIs ...

full buy cycle. With the role newly created, you will have a blank slate to build best-in-class merchandising operations and directly impact customer experience, NPS performance, and commercial results. The Company They are a global retail brand recognised for premium product and a strong digital vision. … organisation is investing heavily in elevating customer experience and ensuring digital insights sit at the heart of buying, planning, and trading decisions. You will join a collaborative environment where digital performance is highly visible, and your recommendations directly shape commercial strategy. With a new Merch Ops structure ...

Customer Success Manager B2B SaaS | Scale-Up | High Impact Role Bright Purple are working with a fast-growing B2B SaaS business in Glasgow (3 days onsite) looking to hire a Customer Success Manager to take full ownership of the post-sale customer journey. You will … customers from onboarding through to long-term success, working directly with the CEO and playing a key role in shaping how customer experience scales as the business grows. What you will be doing: Owning onboarding end-to-end, from handover to go-live with clear plans, timelines ...

Role You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee … customer experience throughout the business. Role Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales ...

content, targeting and scheduling Monitor campaign performance and optimise in real time Use tools and automation to improve efficiency Ensure quality, accuracy and strong customer experience Requirements: Strong campaign/lifecycle marketing experience Experience with CRM, analytics and marketing tools Advanced Excel/data skills Fluent … detail and stakeholder management We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. ...

Customer Support Specialist Location: Bournemouth Hybrid Salary: £26,500 per annum + 10% bonus Hours: Monday to Friday, 08:30am - 17:30pm We are looking for a proactive and customer-focused Customer Support Specialist to join a dynamic support team. This is a fantastic opportunity for someone … enjoys delivering excellent customer service while working closely with both sales and technical teams to ensure a seamless customer experience. The Role As a Customer Support Specialist, you will be the first point of contact for customers, providing both technical and non-technical support across a range ...

Product Manager - Payments Experience Were hiring exceptional Product Managersto help shape the future of our digital customer journey. One role will have astrong marketing and engagement focus, while the other will centre onpayments and transactional experiences. Both roles will work at the heart of our product strategy, partnering … with cross-functional teams to build exceptional in-app experiences, optimise customer journeys, and drive long-term value. Were hiring two Product Managers, responsible for driving customer retention by deepening user engagement, increasing lifetime value, and reducing churn, building on the momentum of strong customer acquisition ...

sophisticated supplier ecosystem that supports millions of digital and physical transactions every day. The role sits at the intersection of technology, financial services and customer experience , covering everything from transaction processing platforms and payment gateways through to device infrastructure and next-generation payment propositions. The Opportunity The Senior … platforms, payment devices and fintech solutions Significant stakeholder engagement across technology, digital and commercial leadership The opportunity to shape next-generation payment capabilities and customer experiences A high-calibre procurement function with strong visibility across the wider organisation Ideal Background Procurement experience across payment technology, fintech, financial services ...

hire a Senior Product Manager into a critical Supply Data domain. This is a high-impact role sitting at the core of the customer journey; powering search, booking and post-booking experiences through reliable, scalable data. This role goes beyond a typical roadmap-focused PM position. You'll take … ownership of the data foundations that underpin commercial performance, customer experience and regulatory compliance, ensuring the platform remains robust, accurate and scalable in a complex, high-volume environment. You will act as the central point of alignment across Product, Engineering and Commercial teams, balancing business priorities, technical complexity ...

role We’re partnered with a well-established international bank currently undergoing a significant digital transformation programme, with a key focus on enhancing their customer onboarding capabilities. They are looking to appoint a Senior T24 Techno-Functional Consultant to play a critical role in delivering end-to-end digital … third-party integrations. This is a hands-on role, requiring a strong blend of technical expertise and business understanding across onboarding processes and customer journeys. Key responsibilities Design and deliver end-to-end digital onboarding journeys across web and mobile channels Lead development and integration within Temenos ...

engage with, and purchase our extensive drinks portfolio online. This role is a hybrid role with 3 days per week in the office and experience working with Shopify, Klaviyo and paid social media. Why Join this business? Be a key player in the digital transformation of a well-established … product listings, pricing, and content are accurate, engaging, and regularly updated Lead on the integration of new digital tools and enhancements to improve customer experience and back-end efficiency Stay ahead of digital commerce trends within the premium drinks and wholesale sectors The ideal eCommerce Manager Candidate: Proven ...

Description: Customer Success and Support Analyst at everyLIFE Technologies Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life … scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’. Working Hours: Full time Start date: ASAP Reporting to: Head of Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding ...

currently recruiting for a newly-created Head of Data Analytics & Insights position on behalf of a dynamic and customer-focused Claims Management company based in Central Liverpool. The role holder will be responsible for owning and continuously evolving the organisations data and analytics capability, ensuring that data is actively … plays a critical part in enabling the business to reduce claim handling times, improve settlement accuracy, control costs, identify risk and fraud, and enhance customer experience, while ensuring insight-led decisions are embedded across all operational and strategic functions. The Head of Data Analytics & Insights will manage ...

performance of our digital product across all categories (Energy, Bills, Broadband, Insurance). You're accountable for the full stack of outcomes: (1) exceptional customer experience, (2) commercial results that hit targets, and (3) velocity that compounds our learning advantage. The Team: Lead our product function, working alongside … know the difference between hiring right and hiring fast. You're obsessive about the user journey. You've personally watched session recordings, run customer interviews, and made decisions based on real behaviour. You can context-switch between strategy and execution: you're comfortable in the boardroom and in Figma. ...

January 2025. Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong … relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help ...

Consultant to help drive performance improvement across a number of mid-market businesses. This role will focus on identifying and solving key operational and customer experience challenges across contact centre environments. Key areas of focus: • Operating model review (resourcing, WFM, productivity) • Technology landscape assessment (CCaaS, telephony, omnichannel, automation … Experience supporting end-to-end transformation – from assessment through to implementation • Commercially minded, with a focus on measurable outcomes (cost-to-serve, productivity, CX) • Comfortable operating across multiple stakeholders and businesses within a portfolio The programme will require a mix of diagnostic, design, and hands-on delivery , depending ...

Closures and Exteriors groups. The team's main responsibilities fall into 4 areas: Definition and delivery of the Closures and Exteriors group systems and customer features. Integrating Systems into the vehicle to deliver systems, hardware and attribute performance. Protecting space in the Vehicle for future technology and customer … group technical leaders. Help the team deliver high quality, clash-free/target achieving geometry. Integrating with CoCs and attribute engineering teams with a customer-first mindset. Develop packaging proposals for delivery of key components and systems. Support delivery teams with weight, cost and customer experience optimised ...

claims are delivered today and how they'll work tomorrow. If you're passionate about modernising complex environments, influencing senior partners and improving customer outcomes through smart technology, this is your opportunity to make a genuine, visible difference. The opportunity: As our Claims Digital & Technology Lead … role offers the chance to: Lead meaningful digital change in a respected, specialist insurer Influence strategy at leadership level Deliver improvements that directly impact customer experience, efficiency and performance Be at the forefront of innovation within claims We offer hybrid working, a competitive salary, generous bonus ...

seamless activation of projects. Report to and work closely with the Head of Technical on all provisioning activities. Own and manage provisioning for all customer projects, from initial order through to service activation. Coordinate with sales, customer experience, and engineering teams to ensure smooth handovers and delivery. … ensuring timely, secure, and compliant service cessation. Coordinate technical decommissioning, data handling, and access removal in line with security and compliance requirements. Work with Customer Experience, Sales, and Finance to ensure accurate final billing and contract closure. Maintain clear records of terminations and lessons learned to improve future ...

confident, well-organised, process-orientated team player to join our Account Management function in a role focused on supporting operational tasks that drive customer experience excellence, retention, and growth. You will also manage a small portfolio of customer accounts which will include, but is not limited … opportunities Maintaining CRM governance by the account management team on records, account documentation and reporting Coordinating across internal teams including Sales, Product, Information Strategy, Customer Success and Support, to ensure client requests are tracked and coordinated internally to resolution in a timely manner Helping identify best practices and scalable ...

warehouses and the on-trade. Our technology is designed to simplify operations, boost efficiency and drive growth. We are seeking a motivated and proactive Customer Product Support Specialist to join our growing team. We are looking for someone with a strong technical background and proven experience providing technical … customers. Technical Support & Issue Resolution Provide timely, professional technical support via multiple channels (email, phone and ticketing system) Investigate, diagnose, and resolve customer inquiries, technical issues, and product-related challenges with accuracy and efficiency Triage and escalate complex technical cases to senior support staff or engineering/QA teams ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London 85,000 - 95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...

Account Executive Customer Experience Software (SaaS & AI) Hybrid working - One day per week in London £85,000 - £95,000 Basic Salary + Double Uncapped OTE We are exclusively partnered with a market-leading SaaS company in the customer experience software/AI space. Recognised … have a rare opportunity to join this fantastic business as they look to expand their team for the future. In return for your experience, they can offer a very rewarding career, with an excellent training and benefits package. The Role: Secure net-new enterprise clients, selling into clients with ...