151 to 175 of 1,071 Customer Experience Jobs in the UK

The Role As an Account Manager in the Corporate Accounts team, you will be responsible for the overall growth of revenue from existing customer accounts. You will be required to drive cross-selling and up-selling activity within the portfolio, whilst minimising revenue churn across all accounts under your management. Acting as the main point of contact for customers … through all growth-related conversations and activities, you will be accountable for ensuring excellent customer experience across the end-to-end lead to order process, coordinating inputs from other teams and functions as required. Key Responsibilities Build and maintain excellent relationships with customers in accounts under your management by understanding their needs, ensuring exceptional service and seamless customer journeys Facilitate knowledge sharing between Account Managers and Service Relationship Managers responsible for supporting the same customer accounts to ensure a cohesive approach and optimal customer outcomes Identify and nurture opportunities to grow revenue across the accounts under your management through cross-selling and up-selling, leveraging knowledge of Claranet UK’s full portfolio of products and More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … and ensuring effective leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap … for the organisation's core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices More ❯

INSIGHT ANALYST - LONDON UP TO £46,000 THE COMPANY I have partnered with a global media powerhouse to support on a customer-centric analytics position. You will utilise SQL to decipher customer trends, analysing key metrics such as churn and acquisition, presenting actionable insights to various stakeholders. THE ROLE The successful Insight Analyst responsibilities will include: Analyse customer data using SQL to uncover insights into retention, churn, and acquisition patterns Develop and maintain interactive dashboards and reports using Tableau/Looker to track key customer metrics, including churn rates, LTV, and engagement Collaborate with marketing, product, and customer teams to provide actionable insights for improving customer experience and driving retention Present key findings … and trends to stakeholders across the business, making data-driven recommendations YOUR SKILLS AND EXPERIENCE The successful Insight Analyst will have the following skills and experience: Proficiency in SQL for querying large datasets and deriving insights Experience with a data visualization tool (e.g., Tableau, Power BI, Looker) to create meaningful reports and dashboards Analytical mindset with experience More ❯

Overview Customer Success Manager Location: London - Hybrid or UK - Remote About Snowplow Snowplow is the global leader in customer data infrastructure for AI, enabling every organization to transform raw behavioral data into governed, high-fidelity fuel for AI-powered applications-including advanced analytics, real-time personalization engines, and AI agents. Digital-first companies like Strava, HelloFresh, Auto Trader … Burberry, and DPG Media use Snowplow to collect and process event-level data in real time, delivering it securely to their warehouse, lake, or stream, and integrate deep customer context into their applications. Thousands of companies rely on Snowplow to uncover customer insights, predict customer behaviors, hyper-personalize customer experiences, and detect fraud in real time. … The Opportunity Join our Customer Success team and become a key player in Snowplow's growth story. As a Customer Success Manager, you'll work alongside a highly skilled team of Technical Account Managers and Solutions Architects as part of the Customer Success Team. At Snowplow, Customer Success is a core growth engine, not just a More ❯

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation. This project … Owning and translating what the design requirements are of the Medallia platform into the business, so what gets delivered is able to provide valuable and powerful voice of the customer insights covering all aspects of the customers digital journey. Because of the scale and complexity of the business, its going to require someone who is highly organised, with strong … business to capture the right insights, ensuring the implementation of this solution translates into a powerful VoC platform which is useful for end business users across marketing, ecommerce, product, customer service, etc. With multiple moving parts and diverse regional needs, youll play a critical role in managing stakeholders, aligning expectations, and keeping the implementation on track. Key Responsibilities From More ❯

and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager you will play a pivotal role in guiding some of our largest customers through … their security and compliance journeys with Vanta's specialised solutions. By combining your customer-centric approach with expertise in Vanta's products and security best practices, you contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta's success over the last year was exponential and we are now working … to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What You'll Do as a DACH Customer More ❯

major period of digital transformation. They are seeking a Head of Digital & AI to lead the integration of digital and AI-enabled initiatives across their retail estate, enhancing the customer experience and driving operational efficiency. This permanent position sits at senior leadership level and offers the opportunity to shape strategy, oversee delivery, and play a pivotal role in … AI-enabled programmes. Oversee delivery of CRM, CDP, EPOS, digital signage, and order/pay solutions through a team of project managers. Drive adoption of AI use cases, including customer flow analysis, safety monitoring, stock management, and back-office operational AI tools. Ensure digital and AI initiatives are integrated into a cohesive customer experience strategy. Manage third … from external delivery. Act as a senior technology leader, balancing corporate credibility with pragmatic delivery oversight. Requirements Proven track record in retail, hospitality, or consumer-facing technology leadership . Experience overseeing CRM and CDP programmes in a multi-site environment. Demonstrated exposure to AI in operational/retail settings (e.g. vision tech, customer behaviour analysis, inventory management). More ❯

portfolio growth, risk management, and product evolution. In this position, you will apply your analytical skills to continuously improve our credit strategies. You should have 4-6 years of experience in credit risk and analytics within fintech or banking, specifically in consumer or SME lending. About Uncapped Founded in 2019, Uncapped is a fintech company focused on providing working … world, including Amazon and Walmart, and strive to be the best alternative-lender globally. What will you do ️ Drive Credit Strategy Development: Own and evolve credit strategy across the customer lifecycle by assessing performance and implementing changes to policy, approval cut-offs, credit limits, and pricing models to optimise risk-adjusted returns. Monitor and Improve Portfolio Performance: Continuously track … in our automated credit systems. Leverage Alternative Data: Analyse structured and unstructured data from e-commerce platforms, open banking, and other non-traditional sources to improve underwriting precision and customer segmentation. Drive Pricing Optimisation: Support the development of dynamic, risk-based pricing models to ensure alignment between credit risk, customer lifetime value, and revenue objectives. Design and Run More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as … ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers and manage portal … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

Job Title: Customer Service Coordinator Reports To: Customer Service Manager Job Type: Full-Time About Us : Franke Coffee Systems UK Ltd. is a leading company in coffee machine industry committed to excellence and innovation. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as … ensuring an outstanding customer experience through constant innovation. Job Summary: The Customer Service Coordinator is responsible for managing the inbox and liaising with customers, account managers, service providers, and other departments. This role demands strong organizational skills, excellent communication abilities, and the flexibility to thrive in a dynamic work environment. Provide support to customers and manage portal … within the organization. Coordinating with cross-functional teams within the organisation, to ensure standard operating procedures throughout the business. Key Responsibilities: Email Management: Monitor, prioritise, and respond to incoming customer emails and portal tickets, ensuring smooth handovers to relevant teams within 2 hours Customer Liaison: Act as the first line of contact to customer queries: filtering, documenting More ❯

be part of a dynamic team that is passionate about driving innovation in the legal technology space. We are looking for a proactive and technically capable Analyst with strong experience in Microsoft Power Platform, particularly Power Automate, to support and streamline enterprise data migration and integration projects. This role is ideal for a citizen developer who thrives in low … readiness, flow reliability, and access control. Work with Senior Data Services Analysts to maintain and enhance automation assets to improve operational efficiency and reduce manual intervention. Qualifications: Hands-on experience building and managing Power Automate flows to automate data movement, transformation, and notifications across systems. Familiarity with Dataverse and its integration with Power Platform tools for managing structured data. … Ability to connect and orchestrate data pipelines between on-premises SQL databases and cloud services using Azure Data Factory (ADF) and Power Automate connectors. Experience with service principal authentication, Azure Key Vault, and secure credential handling in automation workflows. Understanding of staging database setup, backup/restore processes, and permissions management for go-live readiness. Experience of working More ❯

public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role: The … purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from … Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs More ❯

public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role: The … purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from … Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs More ❯

public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet! About the role: The … purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from … Mosaiq and Snapper to manage and improve the performance of the Public Transit network. What will you be doing? You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the rest of the Snapper team. Responsibilities will include: Onboarding: Guide new customers/partners through needs More ❯

IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain … artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL … ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi-supplier managed service environments . Ability to work collaboratively across internal and partner teams. To apply for the Operational Service Designer please send your CV to Jagadeshwar.Sandhi@projectpeople.com More ❯

IT and BSS environments. You’ll work with both internal teams and strategic partners to ensure services are designed for effective operational performance, meeting key readiness, service transition, and customer experience goals. 🔍 Key Responsibilities: Deliver end-to-end service designs across legacy and transformed IT & BSS environments. Support Service Transition & Readiness to ensure operational stability. Define and maintain … artefacts: SLAs, OLAs, OSS inputs, Service Catalogues, and more. Evaluate third-party service capabilities against operational and compliance standards. Align with the company’s operational strategy and long-term customer experience goals. ✅ What We're Looking For: Proven experience in Service Design across IT and Business Support Systems (BSS) . Strong knowledge of Service Management frameworks (ITIL … ISO27001). Experience with OSS/BSS tooling , Configuration Management, and service monitoring. Previous work in multi-supplier managed service environments . Ability to work collaboratively across internal and partner teams. To apply for the Operational Service Designer please send your CV to Jagadeshwar.Sandhi@projectpeople.com More ❯

IGT Solutions - Director of Sales & Customer Success (Travel Domain) We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world’s most recognizable brands. … learn from, our team members all around the globe. You’ll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers. What does it mean to be in a Director of Sales & Customer Success (Travel) role at IGT Solutions? As a Director of Sales & Customer … position but you will need an adequate space to work, sufficient Internet bandwidth, and a quiet space with little to no background noise · 12-15 years of very successful CX sales experience within the targeted industry of Travel · Must have extensive experience selling and presenting to the highest-level decision-makers (C-level Executives) · A very positive attitude More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting our customers with More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess … excellent customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldn’t be where we are without them! In this role, you'll play a crucial part in assisting our customers More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

Customer Data Platform Consultant London, Manchester or other UK locations Consultant (CL9) Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key Responsibilities: Deliver implementation and ongoing management of the customer data More ❯

Capital Group, is committed to delivering projects efficiently, on time, and with precision. Our team is made up of skilled, professional, and engaged consultants who are responsive, positive, and customer-focused. We strive for excellence in every project, maintaining a strong focus on both customer satisfaction and individual performance, including utilisation and revenue contribution. We are looking for … experienced Sage 200 Application Consultant who is process-driven and passionate about continuous improvement. You’ll play a critical role in delivering high-quality consultancy services that enhance the customer experience - ensuring it is always evolving and improving. As part of the wider Professional Services division, this role is responsible for delivering application consultancy across a range of … UK), but some travel may occasionally be required. Key Responsibilities Planning Understanding the order with the Sales Person and Project Lead Clear definition of the ‘key deliverables’ from a customer perspective Project scoping with the customer, walking the customer through the solution as understood Highlight any obvious commercial variances from kick-off expectations Understand customer resource More ❯

Job Title: Global Customer Experience Implementation Manager (Contract) Location: London, UK Contract Length: 69 months Start Date: Asap IR determination TBC Rate : £350-400 per day Were seeking a VoC professional who has worked on the implementation of Mediallia Cloud before, ideally within a global environment, to join a global lifestyle brand undergoing their own implementation click apply More ❯

network of talent, and help drive impactful change for some of the world’s most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers – both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names – no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer ‘ecosystem’ as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯