151 to 175 of 604 Customer Experience Jobs in the UK

Cyber Practice consists of highly skilled professionals delivering a myriad of offensive security testing and governance, risk, and compliance (GRC) services in support of Claranet’s vision. Taking a customer first approach, Claranet’s Cyber Practice prides itself in providing world-class services designed to meet the specific and individual needs of all customers, across all industries. Position Summary … As a Security Consultant, you will be responsible for delivering customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/… service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide and support customer More ❯

an established Manchester based IT Managed Services organisation who are enjoying a period of growth. We are looking for an Account Manager with between 1 and 2 years working experience that's worked within an IT Managed Services environment, ideally working as a Junior Account Exec or Junior Account Manager. Working closely with the named Account Directors, helping to … support them in proving Customer Experience and Retention of Annual recurring revenues. As part of the overall engagement, you will support the Account Directors in working to drive cross sell and upsell opportunities to broaden my client's footprint within each account. Within your own named accounts, you will work to ensure retention of the recurring revenues and … role in an IT Managed Services organisation as a Junior Account Exec/Junior Account Manager. You will have exposure to UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions and be able to demonstrable your ability to achieve targets from account management activities. You will also have some experience working with field account managers to generate additional More ❯

function oversees both Professional and Managed Services across all technical domains. We're looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service … requests, providing first-line support and escalating unresolved issues to the relevant teams. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick-thinking, and detail-oriented. Experience with troubleshooting or technical support is a plus, but most importantly, we're looking for someone eager to learn and make an impact. You'll … commute to the office in Cardiff. This role also requires occasional out of hours cover, which is paid at x1.5. Requirements What you'll do Objectives To drive excellent customer experience through effective ownership, and management of customer reported incidents and requests. Ensure contractual SLAs are met on a day-to-day basis. Responsibilities · Responsible for assisting More ❯

delivery of high-quality services to our clients, in alignment with Zellis standards and legislative requirements. You will be accountable for the end-to-end service delivery for your customer portfolio (UK/Ireland), supported by teams across UK, Ireland, and India. This role demands strong leadership, strategic thinking, and a commitment to continuous improvement. You will drive performance … on or off-shore, monitoring service quality through controls, audits, and performance metrics. Displaying effective utilisation of all Power BI dashboards, such as but not limited to ZMS operations, Customer 360 and My Zone Portal Accountable for robust and mutually agreed customer Roadmaps for the 0-to-6-month period Accountable for the development and execution of customer agreed Continuous improvement plan Accountable as the final escalation point and for the successful resolution of all customer complaints, escalations and major service issues, owning the resolution and the completion of any Root Cause analysis if required Accountable for the ongoing adherence to all payroll legislation, regulation and compliance requirements Champion Zellis internally and externally, social media and More ❯

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version … Oracle ERP Cloud Project Manager Job Description You will be: Successfully managing the delivery of Version 1’s Oracle Cloud ERP/HCM/EPM projects. Working with the customer to confirm scope and goals, objectives and business justification and secure resources (people and budget) Leading, overseeing the progress of project plans, in-line with time, cost and quality. … Managing customer expectations, to closely monitor and manage scope creep. Managing the agreed scope of the project, ensuring Change Requests are clearly identified, agreed with the customer for sign off prior to work commencing. Assisting the customer project manager with monitoring tasks and progress of customer specific activities. Controlling and reporting progress to the Steering Group More ❯

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version … Oracle ERP Cloud Project Manager Job Description You will be: Successfully managing the delivery of Version 1’s Oracle Cloud ERP/HCM/EPM projects. Working with the customer to confirm scope and goals, objectives and business justification and secure resources (people and budget) Leading, overseeing the progress of project plans, in-line with time, cost and quality. … Managing customer expectations, to closely monitor and manage scope creep. Managing the agreed scope of the project, ensuring Change Requests are clearly identified, agreed with the customer for sign off prior to work commencing. Assisting the customer project manager with monitoring tasks and progress of customer specific activities. Controlling and reporting progress to the Steering Group More ❯

highly analytical and commercially minded Business Analyst to support a strategic consulting engagement focused within B2B sales and marketing sector. The role involves conducting deep market analysis, supporting with customer segmentation frameworks, partner ecosystem mapping, process mapping, partner enablement frameworks and marketing effectiveness assessments Key Responsibilities: Business Analysis: Collaborate with stakeholders (including project managers, lead consultants and delivery teams … sales and marketing projects Support analysis of business processes within the sales and marketing context (e.g., MQL, SQL) and identify opportunities where technology can be applied to improve efficiency, customer experience, or generate new revenue streams. o Provide Project management support – timelines, deliverables and dependencies Data Analysis: Conduct desk-based research to understand the overall retail and technology … market context, value chain, trends, customer needs and competitor activities o Conduct research interviews and quantitative analysis and synthesise findings into a deliverable Create reports, dashboards, and visualizations to communicate findings related to project performance and business impact. Strategic Mindset: Assess the broader organizational goals within the technology/telecom/retail industry and align initiatives with strategic objectives. More ❯

growing business where you’ll influence strategy, collaborate with a talented team, and work closely with stake holders & interdepartmental heads to deliver enterprise-grade networking solutions to our premium customer base. What You’ll Do Lead the Pre-Sales Function: Own and develop the pre-sales capability within MLR Networks, setting standards and driving excellence. Solution Selling: Bring enough … knowledge of solution selling to pull together compelling proposals that meet customer objectives. Design Bespoke & BAU Solutions: Create robust, scalable solutions for existing customers, ensuring technical integrity and alignment with business needs. Enterprise Networking Expertise: Scope out solutions at a technical level, leveraging your deep understanding of networking technologies. Build SOW’s: Finalise & Approve scopes of work for our … full range of technical, & commercial managed services. Customer Experience: The point of contact from project inception through to delivery, cradle to grave. Representing MLR to the highest of standards throughout the process. Being with the customer at each step of the journey ensuring that their experience is world class. Customer Engagement: Accompany Sales Account Managers More ❯

organised Service Desk Coordinator to join our clients Service Desk Operations team in Glasgow on a temporary contract until October 2026. You'll coordinate engineers' workloads, help deliver excellent customer service, and ensure targets are met. This role is ideal for someone who enjoys problem-solving, multitasking, and working in a busy fast-paced service environment. This position is … on a 4 on/4 off rolling shift pattern, providing a varied and dynamic work schedule. Key Responsibilities Organise and coordinate the engineering team's workload to ensure customer deadlines are met. Assist in achieving and maintaining customer KPIs and SLAs. Promote a positive customer experience, resolving queries and complaints professionally. Work with engineers and … coverage during absences. Support the delivery of continuous improvement initiatives within the Service Desk. Ensure compliance with company Quality Management and Health & Safety policies. What We're Looking For Experience in a coordination, scheduling, or service desk role. Excellent communication and customer service skills. Strong organisational and time management abilities. Calm and adaptable under pressure, with a proactive More ❯

leader will inspire and embed a continuous improvement and growth-oriented culture, empowering teams to embrace change, experiment with new approaches, and drive innovation through collaboration and learning. With experience managing global teams and operations, this individual excels at navigating complexity, adapting to change, and mobilizing people toward impactful outcomes. They bring a proven ability to design and lead … to ensure set up of new locations is done with rigor and consistency. Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance process quality and customer satisfaction. People & Change Management Build, develop, and lead a high-performing global HR Operations team with a strong focus on service mindset, data integrity, and process discipline. Drive cultural … and mindset transformation across teams to support the transition toward a digital, data-driven, and customer-centric HR function. Enable leaders and team members to adopt agile ways of working, experiment with new ideas, and sustain high performance through change. Line management of the regional Americas, EMEA and APAC team leads. Metrics & Performance Management Establish and monitor key performance More ❯

in a complicated, regulated environment. In sharing the lead integrator role for the Cards platform, you'll be at the heart of unlocking that pace to make digital and experience change happen for our customers. What you'll achieve You'll be accountable for building and leading a team to deeply understand and sequence the dependencies between feature teams … wider platforms in the group and 3rd parties. You'll partner across Product Owners, Engineers, Customer Journey Managers and wider stakeholders to enable change to happen. As a leader in the Cards platform, we will look to you to hold a holistic view of our delivery forecasts, execution risks and flow of work. On a day-to-day basis … future priorities and roadmaps, bringing expertise on forecasting and estimation. Unblocking impediments and working through challenging situations to find solutions. Being a sounding board and consultancy for peers, providing experience and best practice in delivering agile at scale. Part-time role structure Where an applicant is interested in a part-time role the following information is relevant. The role More ❯

retail clients, aligned with their business goals. Act as a strategic advisor to C-level executives, shaping digital and technology transformation agendas across commerce, supply chain, merchandising, marketing, and customer experience. Lead assessments of current state architectures and define future-state architectures leveraging modern digital, cloud-native, composable commerce, and AI technologies. Transformation Leadership Drive the execution of technology … teams within client environments. AI & Data-Driven Innovation Identify and lead opportunities to embed AI and machine learning into the retail value chain (e.g., demand forecasting, personalisation, pricing optimisation, customer insights). Shape AI-enabled commerce platforms, search and recommendation systems, and automation-led operational efficiencies. Stakeholder Management Build trusted relationships with client stakeholders across business and IT functions. … and executive briefings as a thought leader in retail technology. Contribute to business development through proposal support, client workshops, and innovation-led pursuits. What you need : 15+ years of experience in technology leadership (Lead Enterprise Architect) roles, with a strong focus on retail and consumer domains . Proven track record of hands-on involvement as well as leading digital More ❯

activities as required Encouraging a positive, proactive, collaborative and solution-oriented approach among colleagues Communicating within Claranet and with clients, both orally and in writing Teams To Collaborate With Customer Experience & Managed Services – Ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions … Customer Success & Growth – Ensure that the portfolio is up to date, meets customer needs and enables cross and up selling. Agree Portfolio Mix, Volumes and Targets to ensure alignment. Finance contributes to the budget process for portfolio and propositions development HR & People – Support recruitment and learning and development strategies to develop industry leading product and service offerings Business … and external infrastructure testing and methodologies Able to manually and proficiently exploit web application and network infrastructure vulnerabilities Have a logical and time-conscious approach to report writing Have experience of at least one scripting language such as Ruby, Python or Perl Desirable Experience: Delivering chargeable web app testing engagements Providing remediation advice Producing accurate technical reports Working More ❯

get stuck in? Here`s a taste of what you`ll be doing day-to-day 1. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Align technology initiatives with business goals to drive growth and efficiency. 2. Team Leadership: o Lead and manage a cross-functional team, including developers, testers … Technology Management: o Oversee the development, maintenance, and optimization of the ecommerce platform o Ensure the platform's infrastructure can handle high traffic volumes and provide a seamless shopping experience o Contribute to the enterprise architecture work required to support the organisation, specific to the technology layer concerns o Establishing and maintaining the link between the implementation of the … Architecture into a deliverable solution with an assessment against scope, impact, architectural principles and architectural measures 4. Strategy Development: o Develop and implement ecommerce strategies to enhance online sales, customer engagement, and profitability. o Act as the Design Authority - to communicate the agreed Technical Architecture to the programme/project/product team ensuring full understanding of the `why More ❯

can build a career, not just a job. With over 250 employees across five offices, we support over 50,000 customers nationwide. Whether you're passionate about sales, technology, customer service, or management, you'll find opportunities here that will challenge, inspire, and reward you. Position Overview: We have a fantastic opportunity for you to join our new Fleet … performance indicators. Develop and execute PR and marketing campaigns. Work closely with NPD (New Product Development), technical, and operational teams for product launches and continuous improvement. Ensure a positive customer experience in collaboration with the support team. Handle other duties and reasonable tasks assigned by management. Requirements Extensive Business Development experience in a comparable tele BD role. … with a strong knowledge of Microsoft Software such as Word, Excel and PowerPoint. Determined and pragmatic approach to delivering to tight deadlines and targets. Excellent communication skills, with demonstrable experience of building and maintaining customer relationships. Self-motivated, capable of working on own initiative. Resilient, proactive, able to thrive in a fast-paced, target-driven role. Benefits Free More ❯

Reed.ai is looking for a Junior CX & Product Executive to join their team in Holborn, London. Overview Are you interested in CX and Product? We are looking for someone to support the CX and Product function of a newly launched AI recruitment product - Reed.ai. The successful candidate will play a core role in supporting the Product Director, Product Manager and … Sales team to ensure that the product is running smoothly and that customers are getting the best possible experience of it whilst we establish product market fit. They will be adaptable to support customers, sales and operations however is needed and be a keen problem solver, bringing new innovative ideas and workarounds to the table. They will be a … great communicator that is able to work with the product, sales and marketing team to solve customer problems and improve the product for future users. They should be interested in product, sales and customer experience as well as keen to learn about the operations of running a start up. We are looking for a self-starter who More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯

their money every day. As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us … and turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of the sales cycle — from prospecting … to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed We're looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can effectively identify opportunities, conduct outreach, and drive deals through the funnel, owning More ❯