151 to 175 of 2,044 Customer Experience Jobs in the UK

Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty-year heritage as a leading data and analytics consultancy, in 2016, Merkle became part of dentsu, one of the world's top five media agency networks with 60,000+ … help drive credibility in the market What you'll bring: Anticipated the appropriate candidate will have 7+ years business development/consultative sales experience in the digital/CX agency, CRM and/or commerce technology or tech recruitment space. Sales experience in technology, professional services or digital agency (Experience of any of Salesforce, Microsoft, Oracle, Adobe … Sitecore, Braze, CRM, marketing automation, CDP's, AI, or CX desirable) Knowledge of the inner workings of software alliance partnerships a big plus Experience in end-to-end sales lead qualification - Lead gen to MQL to SQL, Inbound/Outbound, marketing campaigns & Events Proven ability to curate winning sales strategies, motions and GTM content. Creative mindset, thinking outside of More ❯

user trust models and permission frameworks for AI actions taken on behalf of users. Work with engineers to establish testing and evaluation protocols specific to LLM-based products. User Experience & Market Research Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions. Design voice personalization, emotional intelligence features, and sensitive onboarding … understand target audience pain points and existing solutions. Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture. Analyze user feedback and … usage data to inform product decisions and prioritize feature enhancements. Stakeholder Management & Business Impact Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al. Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value. Track metrics across user engagement, AI More ❯

user trust models and permission frameworks for AI actions taken on behalf of users. Work with engineers to establish testing and evaluation protocols specific to LLM-based products. User Experience & Market Research Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions. Design voice personalization, emotional intelligence features, and sensitive onboarding … understand target audience pain points and existing solutions. Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture. Analyze user feedback and … usage data to inform product decisions and prioritize feature enhancements. Stakeholder Management & Business Impact Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al. Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value. Track metrics across user engagement, AI More ❯

user trust models and permission frameworks for AI actions taken on behalf of users. ? Work with engineers to establish testing and evaluation protocols specific to LLM-based products. ? User Experience & Market Research ? Work directly with UX/UI designers to craft an intuitive user experience for voice-based interactions. ? Design voice personalization, emotional intelligence features, and sensitive onboarding … understand target audience pain points and existing solutions. ? Establish early user feedback loops, beta testing programs, and rapid user research cycles from scratch to capture the voice of the customer in this new venture. ? Analyze user feedback and … usage data to inform product decisions and prioritize feature enhancements. Stakeholder Management & Business Impact ? Serve as the primary liaison between the engineering team and stakeholders, e.g., interim C-levels, CX, et al. ? Collaborate with engineering teams to define, track, and analyze success metrics and KPIs that measure product success and connect to shareholder value. ? Track metrics across user engagement, AI More ❯

just getting started. Overview We're looking for an experienced Ecommerce Manager to lead and optimise Noli's online sales operations. This role is responsible for creating a seamless, customer-centric shopping experience, increasing conversion rates, and driving revenue. You'll collaborate closely with performance marketing and website development teams to ensure our online presence supports business objectives. … Key Responsibilities Website Management Ensure the online store is user-friendly, visually on-brand, and continually optimised for conversions. Customer Experience Analyse customer needs and behaviours to enhance the shopping journey and resolve potential issues. Marketing & Sales Collaboration Partner with the marketing team to plan and implement digital strategies that boost brand awareness and drive traffic and … up to date with the latest developments in e-commerce and digital technology. Cross-Functional Collaboration Work with teams across marketing, product, and web development to deliver a cohesive customer experience. Product Rollout Oversight Lead the online launch of new products or services, ensuring strong merchandising and presentation. Skills & Experience Required Previous experience - at least 6 years More ❯

and help drive the launch of growth features that inspire readers to read more and get more out of reading. In this role, you will be responsible for identifying customer pain points, analyzing data, defining strategy and leading the launch of features that enhance or create new customer experiences and drive significant improvements in business performance. This role … worldwide Amazon business, operations and tech teams, and must therefore be confident liaising with global business and technology teams at senior leadership levels. The ideal candidate has a strong customer experience background, intuition, business and product sense combined with solid understanding of technical concepts and prioritization. You must also be passionate about building and iterating indirectly through cross … judgment, ability to influence, analytical talent, exceptional communications, and leadership are essential to success in this role. Key job responsibilities - Obsess and become the champion of JP Books Rewards customer experience - Dive deep into data to understand key opportunities and customer pain points - Define a roadmap of high impact growth features - Develop clear business and product requirements More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

retail consumer facing mobile application proposition for Foresters. It involves defining the apps vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the applications development New product/proposition development including initial life cycle management Identifying … priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best practices More ❯

consumer facing mobile application proposition for Foresters. It involves defining the app’s vision, developing its core features, and managing its end-to-end delivery to ensure a compelling, customer-centric digital experience. The position requires close collaboration with internal teams and third-party partners, translating customer needs and business objectives into functional requirements and engaging user journeys. … You must have strong experience in mobile product development, particularly within financial services, and a solid understanding of regulatory frameworks such as the FCA Consumer Duty. Your day to day will include: Gathering and understanding customer needs, competitive landscape, and market trends to inform the application’s development New product/proposition development including initial life cycle management … Identifying priority problems to solve and customer needs to meet, ensuring propositions are commercially viable, technically feasible and usable for customers Discover and prioritise optimisation opportunities that allow for continuous improvement of product outcomes and experience for customer Collaboration with 3rd parties, technical product managers, designers, developers, and marketing teams. Ensuring adherence to contractual agreements and best More ❯

with a strong focus on leveraging Salesforce tools and omnichannel integration. This role will collaborate with cross-functional teams including brand, marketing, technology, and operations to deliver high-quality, customer-centric solutions across multiple touchpoints. The ideal candidate will have proven experience in both the fashion industry and Salesforce implementation, along with a deep understanding of how to … create a seamless omnichannel experience for luxury clients. KEY RESPONSIBILITIES Lead the product development lifecycle for digital omnichannel solutions, ensuring that products align with business goals and deliver a cohesive customer experience across digital and physical touchpoints. Develop and maintain product roadmaps, ensuring alignment with business priorities, omnichannel initiatives, and strategic goals. Act as the primary liaison … end/front-end development) to prioritise and manage product backlogs, user stories, and requirements. Work closely with development agency & Salesforce, to enhance and optimise eCommerce, CRM, and other customer-facing platforms within Salesforce, ensuring alignment with omnichannel strategies. Define, track, and report on key performance indicators (KPIs) related to ensuring successful product delivery, omnichannel experiences and customer More ❯

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

future with us. Training and development - Paid for training, conferences and certification e.g. AWS Certs. We combine a passion for travel with a love for technology , delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising - all while keeping things collaborative and fun. Your Mission: Are you passionate about unlocking the power of customer data? We're looking for a talented Lead Data Engineer to spearhead the design, development, and optimisation of our critical CRM and customer data transformation. You'll play a pivotal role in building the data foundations for advanced analytics, personalised customer experiences, and effective marketing activation. As a senior member of the team, you will lead data … practices within our data environment. What You'll Do: Design & Build: Architect, build, test, and deploy robust, scalable, and reliable data pipelines, focusing on ingesting and transforming CRM and customer data from various sources. Lead & Innovate: Take technical ownership of customer data integration solutions within our data platform (AWS/SQL Server). Drive improvements and implement best More ❯

sell exclusively produced items and branded products worldwide via our own online shops and large platforms such as Amazon, Ebay or Manomano. We use our 20 years of professional experience to actively help shape e-commerce and further expand our position as a global player. We are seeking an experienced and passionate Country Manager eCommerce to join our team. … sell exclusively produced items and branded products worldwide via our own online shops and large platforms such as Amazon, Ebay or Manomano. We use our 20 years of professional experience to actively help shape e-commerce and further expand our position as a global player. We are seeking an experienced and passionate Country Manager eCommerce to join our team. … and our Direct-to-Consumer (D2C) channel via our proprietary online shop. This role encompasses full P&L ownership, strategic planning, and operational execution to drive revenue and profitability. Experience/skills required: Minimum Qualifications: 3+ years of hands-on eCommerce experience in the UK, especially with Amazon and other major B2C marketplaces. University degree in Business, Marketing More ❯

North East, as they look for a Senior eCommerce Executive. This would be a new, standalone opportunity to develop, scale an eCommerce strategy for additional online sales and repeat customer revenue. FT, onsite role to collaborate with the Marketing and Sales teams. Up to £40,000 DOE + benefits Role and responsibilities: Develop and implement comprehensive e-commerce strategies … approach to website development, ensuring that Direct-to-Consumer websites are user-friendly, visually appealing, and optimized for maximum performance. Implement best practices in website design, navigation, and user experience to enhance customer engagement and boost sales. Conduct regular website audits to identify opportunities for improvement and implement necessary changes to drive website performance. Manage and execute social … knowledge of HTML, CSS and Java Script. Possess a solid grasp of SEO principles and the capability to actively engage in their implementation as the team continues to expand. Experience required: 3+ yrs of experience managing or running a high-performance eCommerce sites, ideally Shopify/Shopify Plus Strong background in managing paid ads across Amazon, Google, and More ❯

to join their Business Insights & Analytics team. This is an exciting opportunity for a numerically minded graduate or early-career analyst to build technical skills and gain broad commercial experience in a supportive and collaborative environment. What you’ll be doing: Supporting teams across marketing, operations, pricing, and customer service with data-led insights Building and maintaining reports … and dashboards to monitor performance and identify trends Contributing to experimentation and testing around customer experience and pricing Learning modern tools including SQL, Python, Tableau, and Databricks (training provided) Collaborating with stakeholders across the business and within the wider analytics team What we’re looking for: A degree (or equivalent experience) in Maths, Economics, Statistics or similar … Strong communication and problem-solving skills Some Excel experience and a keen interest in data and technology A passion for learning and personal development This role offers a great platform to grow within a data-driven, customer-focused business that values collaboration, innovation, and real-world impact. If you're a motivated individual looking to kick-start or More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

a dynamic and experienced E-commerce Manager to oversee and enhance the online performance of their websites. The successful candidate will be responsible for driving online sales, improving user experience, and implementing strategic initiatives to maximize revenue and conversion rates. This will be a full time office based position in London Key Responsibilities: E-commerce Strategy & Execution: Execute comprehensive … performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries and … issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate marketing. More ❯

of remote working combined with regular on-site collaboration. You will play a key role in designing, configuring, and supporting Dynamics 365 solutions that enhance business processes and improve customer experience across sales, marketing, and service functions. Key Responsibilities: Collaborate with business stakeholders to understand and document CRM requirements, translating them into functional specifications. Configure and customise Microsoft … and enhancement recommendations for the CRM system. Stay up to date with Microsoft Dynamics 365 updates and best practices, advising on how new features can benefit the business. Skills & Experience: Proven experience in a similar CRM Functional Consultant role, with a strong focus on Microsoft Dynamics 365 (CE/CRM) . Solid understanding of CRM principles and business … processes, particularly within sales, marketing, and customer service. Experience gathering business requirements, conducting workshops, and creating functional documentation. Ability to configure Dynamics 365 out-of-the-box features (entities, forms, views, workflows, security roles, etc.). Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving abilities. More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level applications … Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications on … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

wholesale operations across both the Republic of Ireland and Northern Ireland. This role involves working closely with senior stakeholders to define and deliver a robust IT strategy that enhances customer experience, drives operational efficiency, and supports long-term business growth. Key Responsibilities Strategic Partnership: Collaborate with wholesale and retail teams to identify technology needs and opportunities, including in … store innovations. Technology Leadership: Define and implement IT strategies that align with business goals and enhance the wholesale customer journey. Project Delivery: Lead the successful delivery of complex IT projects, ensuring they are on time, within budget, and aligned with business priorities. Innovation & Improvement: Identify and implement scalable technology solutions that improve efficiency and performance. Stakeholder Engagement: Communicate effectively … budgets and resources to ensure sustainable and cost-effective technology investments. Emerging Tech: Evaluate and adopt new technologies that support long-term business objectives. Essential Criteria 10+ years of experience in IT leadership roles, with a strong track record of delivering impactful technology projects. Proven ability to translate business needs into technical solutions. Strong leadership and collaboration skills, with More ❯

thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our … retail stores in Newcastle, Glasgow. London, Manchester and Milan. This position oversees Insights across END. You will be the key contact for all things related to Analytics, including Digital, Customer, and Brand. The high-level focus of this role is to drive actionable insight from our data sources through reporting, analytics, and research. Key Responsibilities Ensuring all business functions … are kept aware and informed of relevant insights and analytics. Leading on customer-based insights. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Highlighting and promoting the importance of effective analytics implementation and measurement for all new site functionality and initiatives. Driving and maintaining a customer-led mentality. More ❯

and recommending larger inputs into the digital operations and development team's roadmap. Managing a £5m CRM and Acquisition budget, evaluating trade-offs between Cost of Acquisition (CAC) and Customer Lifetime Value (CLTV) to create the optimum spend. Ensuring the category and product proposition is digitally focused by collaborating with data/insight and buying/merchandising teams, using … You'll be commercially astute with strong analytical skills, capable of quickly understanding complex problems and taking appropriate action. You'll be trading-focused, with the ability to recognize customer and commercial trade-offs, and articulate the case for change with clear customer and commercial benefits. Excellent prioritization and management skills are essential to handle internal demands and … stakeholders across the business. Confidence, patience, tact, and diplomacy are crucial when dealing with challenging situations. Founded in the early 1960s, Lakeland has maintained its values of quality and customer care. From humble beginnings selling plastic bags from a family garage, it now offers over 4,000 products, with nationwide stores and a large distribution center. Benefits include a More ❯