201 to 225 of 1,086 Customer Experience Jobs in the UK

Lead Generation/Digital Experience Executive - office based, Birmingham. At Probrand, we're entering an exciting new phase of growth - and there's never been a better time to join us. We're a digitally led IT solutions provider that's transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart … forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you're excited by the idea of working at the intersection of technology, customer success, and digital transformation, we'd love to hear from you. Role Overview The Digital Experience Executive plays a key role in driving client engagement and platform adoption … across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development More ❯

support from our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is … a hybrid role with the expectation to work in our London office 2 - 3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders … across the client organization to earn trust as thought leaders. The Senior Customer Success Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell. Your strategic account management will enable product optimization and provide thought leadership and industry best practices. You have a strong passion for sports, previous hands-on More ❯

is a Senior Sales job vacancy, taking responsibility for a collection of key accounts, mostly made up of retailers and eCommerce businesses. You will be responsible for high quality customer service, retaining these accounts whilst finding opportunities for additional sales and revenue growth. You will be selling the companies own proprietary software, a customer experience tool. The … role will involve hybrid working, with 2 days in their Manchester office. To be considered for the role, we are looking for the following experience: - Account Manager or Account Director experience (min of 3 years) in Software/SaaS sales. Could consider Customer Success backgrounds but MUST have had responsibility for revenue growth (upsell). - Software sales … experience, ideally into Retail, eCommerce, FMCG environments - Held targeted sales roles, can evidence revenue target achivement and growing key accounts. - Will have experience with Account planning, customer QBRs, project management and customer onboarding - Greater Manchester based, comfortbale with hybrid/office working More ❯

responsible for opportunity capture and delivery. You will work closely with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets. You will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs. The AWS … Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud, working with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Responsibilities Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud … input on new features Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements Driving business development initiatives and exceeding customer satisfaction targets About the team Diverse Experiences: AWS values diverse experiences. If you do not meet all of the preferred More ❯

support a leading global technology company's Executive Briefing Program in London. This is a fantastic opportunity to join a fast-paced, international environment and contribute to high-impact customer engagement initiatives. About the Role You'll be responsible for the planning, setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and … setup, and marketing materials Act as the main point of contact for briefing requestors and internal teams Provide on-site support during briefings, ensuring smooth execution and high-quality customer experience Maintain relationships with vendors and facilities teams to ensure operational excellence Assist with special projects and maintain a library of local recommendations for visiting guests Capture and … report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in customer engagement, marketing, or sales More ❯

be required to monitor key performance metrics to ensure compliance of established standards, processes, and procedures. ABOUT ENTEGRAL Entegral is a SaaS business-to-business solution that enhances the customer experience from the moment after an accident to the completion of the claim. Entegral is an integrated software platform that enables communication and collaboration between tens of thousands … of technology’s effectiveness through requirements gathering, testing, research and investigation, and offer recommendations for improvements that result in increased quality and effectiveness. You’ll listen to and evaluate customer needs to determine and provide high quality solutions that align with their expectations. Participate in tactical initiatives such as designing, developing and reviewing code with the opportunity to be … the U.K. without a requirement for work authorization sponsorship by our company for this position now or in the future Minimum, UK college level education 3+ years of professional experience in application design and development at an enterprise level. (post-graduate) 2+ years of experience in SQL or NoSQL DB structures, experience with DB migration scripts (SQL More ❯

Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to … be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery … stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills – excel in conflict and difficult situations ITIL V4 More ❯

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

implemented and trained. Work closely with IT to ensure retail changes are managed, prioritized and controlled effectively, and store technical solutions are fit for purpose and aligned to the customer experience/journey. Work collaboratively with cross-functional teams to drive and deliver end-to-end process controls and in store operational standards. Defining the operational processes and … to deliver back of house operations excellence in retail stores. Build and roll out global operational trainings, in line with the strategy and big brand moments. QUALIFICATION AND SKILLS Experience of delivering within a Retail or Customer-driven environment. Highly proficient in MS Office 365 applications. Familiar with & proficient in retail math. Organized, efficient, self-motivated, solution-oriented … Detail-oriented with strong follow-through. Strong leadership skills Ability to travel is required. Ability to develop strong relationships with peers and cross-functional business partners. POS and Payments experience preferable Excellent team management skills EXPERIENCE Retail store experience, preferably with a luxury brand. Multi store or corporate retail expedience leading stores in an operational role is More ❯

employees in the UK. Our business purpose is to 'do amazing things with data and technology' to drive value and make a difference on behalf of our diverse customer base. We are passionate, progressive, and innovative and serve more than 1000 commercial and government organisations; we specialise in four key areas of capability: Consumer & Market Intelligence : providing unrivalled insight … consumers and market across the globe, using data and AI Operations & Logistics : Software systems to support complex business operations and logistics planning Digital Strategy and Transformation - Shaping and implementing customer experience across all digital channels Complex cloud IT platforms - building systems and networks that are characterized by large volumes of data and high levels of systems integration. Headquartered … and leverage existing capabilities. Collaborate with Business Units to ensure alignment of product development with business goals. Work closely with other departments such as product owners, marketing, sales, and customer support to ensure the software products meet market needs and customer expectations. Software Development Leadership Oversee the entire software development lifecycle, from initial concept through to delivery and More ❯

calculations and processes, completing all tasks in line with current work procedures. Support the team on complex casework, high value cases, and complaints. Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential. Adapt to varying demands and … correction action to prevent re-occurrence. Participate in and promote good team communication and share knowledge and expertise with other team members. What we're looking for: Pension administration experience with knowledge and experience of DB pension schemes. Strong team work ethic, with experience coaching and mentoring others. Experience leveraging your pensions expertise to review and … ensure the accuracy of others work. Excellent numeracy and data inputting skills, with proficiency in performing manual calculations. Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications). Skilled in managing complex queries and escalations. Excellent accuracy, attention to detail and quality management skills. Strong communication skills, including written communication skills in a variety More ❯

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team. Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric … environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools. Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance. Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc) Own the execution of A/… B testing roadmaps, identifying problem areas in the customer journey Partner with colleagues in marketing to develop data that can deliver personalised value Manage relationships with key stakeholders – both internals and third parties Manage and evolve data and digital KPIs The person Proven experience in a digital analytics role in a customer facing environment Comfortable using SQL More ❯

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team. Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric … environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools. Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance. Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc) Own the execution of A/… B testing roadmaps, identifying problem areas in the customer journey Partner with colleagues in marketing to develop data that can deliver personalised value Manage relationships with key stakeholders – both internals and third parties Manage and evolve data and digital KPIs The person Proven experience in a digital analytics role in a customer facing environment Comfortable using SQL More ❯

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team. Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric … environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools. Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance. Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc) Own the execution of A/… B testing roadmaps, identifying problem areas in the customer journey Partner with colleagues in marketing to develop data that can deliver personalised value Manage relationships with key stakeholders – both internals and third parties Manage and evolve data and digital KPIs The person Proven experience in a digital analytics role in a customer facing environment Comfortable using SQL More ❯

a million businesses across the globe scale and grow. We are expanding in a number of areas, and our Telecom team is looking for a seasoned Telecom leader with experience in business development/sales, driving top-line growth and overall end-customer adoption across the Telecom industry. The ideal candidate will bring strong Telecom industry thought leadership … solutions. Towards this goal, they will partner closely with Worldwide Industry Business Development teams, AWS Solution Architect teams, Partner teams, Marketing, Enterprise Support, and ProServe teams to ensure better customer experience and compliance with global AWS standards, practices, and policies. Key job responsibilities • Drive strategic engagement with C-level executives at telecom companies to position AWS as the … with system integrators and ISVs focused on the telecom vertical • Act as a subject matter expert on telecom industry trends, challenges, and opportunities • Influence AWS product roadmap based on customer requirements • Achieve business targets and growth objectives for the telecom vertical A day in the life • Travel regularly to customer offices to build and maintain relationships with C More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Customer Analytics Manager Watford Offices - Hybrid - UK | up to 75K Salary DOE We’re partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They’re investing heavily in data, and this role sits at the centre of that journey. As the Customer Analytics Manager, you’ll lead … upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You’ll translate complex data into insights that drives real world impact, influencing senior stakeholders through creative storytelling and actionable recommendations. This organisation is proud to have a ‘Customer First’ ethos and your role is pivotal … in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns. What you’ll be doing: • Lead and mentor a growing team, setting high standards and building capability. • Own analytics projects end to end, applying advanced techniques to improve customer More ❯

Customer Analytics Manager Watford Offices - Hybrid - UK | up to 75K Salary DOE We’re partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They’re investing heavily in data, and this role sits at the centre of that journey. As the Customer Analytics Manager, you’ll lead … upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You’ll translate complex data into insights that drives real world impact, influencing senior stakeholders through creative storytelling and actionable recommendations. This organisation is proud to have a ‘Customer First’ ethos and your role is pivotal … in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns. What you’ll be doing: • Lead and mentor a growing team, setting high standards and building capability. • Own analytics projects end to end, applying advanced techniques to improve customer More ❯

Customer Analytics Manager Watford Offices - Hybrid - UK | up to 75K Salary DOE We’re partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They’re investing heavily in data, and this role sits at the centre of that journey. As the Customer Analytics Manager, you’ll lead … upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You’ll translate complex data into insights that drives real world impact, influencing senior stakeholders through creative storytelling and actionable recommendations. This organisation is proud to have a ‘Customer First’ ethos and your role is pivotal … in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns. What you’ll be doing: • Lead and mentor a growing team, setting high standards and building capability. • Own analytics projects end to end, applying advanced techniques to improve customer More ❯

Customer Analytics Manager Watford Offices - Hybrid - UK | up to 75K Salary DOE We’re partnering with a well established and renowned retail organisation that puts the customer at the heart of every decision. They’re investing heavily in data, and this role sits at the centre of that journey. As the Customer Analytics Manager, you’ll lead … upskill and inspire a small team of analysts and own the delivery of projects that directly shape customer strategy and business performance. You’ll translate complex data into insights that drives real world impact, influencing senior stakeholders through creative storytelling and actionable recommendations. This organisation is proud to have a ‘Customer First’ ethos and your role is pivotal … in ensuring business critical decision making is aligned to positive customer journey outcomes. You will be central to shaping product launches whilst helping to maximise ROI on existing marketing campaigns. What you’ll be doing: • Lead and mentor a growing team, setting high standards and building capability. • Own analytics projects end to end, applying advanced techniques to improve customer More ❯

happen with us. Position Overview We are seeking a dynamic Product Manager who champions the product vision. You will create and own the product strategy based on market analysis, customer segmentation and value creation. You will manage product delivery to market and manage product lifecycle. You will manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs … balance the business needs against technical constraints, and maximize business benefit while building great customer experiences. The ideal candidate will bring experience in video and/or SaaS (Software-as-a-Service) product management, along with strong relationship skills. A solid understanding of customers' business and technology environments will be essential for success in this position. If you … colleagues to build the best overall product offering Coordinate with engineering teams for product and roadmap development Evangelize products towards presales, sales, and customers Assist sales in winning new customer accounts Required Skills and Experience Experience as a Product Manager or similar role within Pre-Sales, engineering or customer facing, preferably from a SaaS or video More ❯

happen with us. Position Overview We are seeking a dynamic Product Manager who champions the product vision. You will create and own the product strategy based on market analysis, customer segmentation and value creation. You will manage product delivery to market and manage product lifecycle. You will manage bottlenecks, resolve escalations, anticipate and make feature and resource trade-offs … balance the business needs against technical constraints, and maximize business benefit while building great customer experiences. The ideal candidate will bring experience in video and/or SaaS (Software-as-a-Service) product management, along with strong relationship skills. A solid understanding of customers' business and technology environments will be essential for success in this position. If you … colleagues to build the best overall product offering Coordinate with engineering teams for product and roadmap development Evangelize products towards presales, sales, and customers Assist sales in winning new customer accounts Required Skills and Experience Experience as a Product Manager or similar role within Pre-Sales, engineering or customer facing, preferably from a SaaS or video More ❯