201 to 225 of 3,290 Customer Experience Jobs in the UK

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic benefits … Enterprise clients with a focus on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management … or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic benefits … Enterprise clients with a focus on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management … or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

locations UK-London Office time type Full time posted on Posted 2 Days Ago job requisition id R1223 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering … interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for More ❯

including cultivation of local partnerships and organizational affiliations while actively generating new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. You will retain your customer base by delivering on the Comcast Credo, ensuring a superior customer experience. You … will also maintain and build customer relationships to drive customer retention, work with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up. Demonstrate your knowledge of Network Design, WAN technologies & designs … Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures. Maintain accurate and quality sales records and More ❯

This is a fantastic opportunity to represent an incredibly innovative and effective AI SaaS Customer Analytics and Engagement product and get exposure to an impressive roster of Global brands. The Company AI Customer Orchestration & Marketing Automation SaaS $40m in VC funding Global Offices and Enterprise Customers Fantastic benefits … Enterprise clients with a focus on retention and growth Ensure enterprise-level clients understand and make the best use of their data Desired Skills & Experience Enterprise Account Management … or Customer Success experience Commercial acumen - up-sell/cross-sell Marketing technology/customer data/customer experience (CX) background More ❯

all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. … the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. The Sr. Project Manager, Professional Services for EMEA, is a vital member of the local account team as they manage the … creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud More ❯

We invest and trust in each other; We are committed to a growth mindset; We embrace diversity and cultivate inclusion; We are driven by customer success. The Role We have a fantastic opportunity for an ambitious, tech-minded and accountancy/finance graduate to join our growing team. You … ll be working in the R&D Tax Credits area of our Customer Experience team. Around 90,000 R&D claims are submitted in the UK every year, and this is a constantly evolving area of tax. SeedLegals is supporting UK startups to process their R&D claims … graduated with a finance or accounting based degree but does not want to follow the typical accounting route. You should be able to demonstrate experience/interest in the following areas: Accountancy, Tax or Finance background. Financial statements & tax computations. Financial planning and tax incentives for founders and early More ❯

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. This is an exciting opportunity to join a growing … chain as it relates to freight management, customs brokerage, and more. - Invent new ways to analyze data to identify the trends and gaps in customer experience related to the service we provide - Interface with cross-functional teams to build centralized tools that will allow for optimization in day … systems) as well as less conventional data sources. - Analyze and synthesize large data streams across multiple inputs. - Find and create ways to measure the customer experience to drive business outcomes. - Identify patterns in data and how they relate to the business outcomes About the team About AWS Diverse More ❯

Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations … Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the More ❯

Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations … Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the More ❯

Implementation Director to onboard new customers with their SaaS product, whilst overseeing a large cross-functional team. This role will be centered around ensuring customer satisfaction, enhancing customer experience and driving operational excellence. You will have: Significant experience delivering large scale, and complex enterprise SaaS implementations … Financial Services/Fintech experience Experience in a Customer Success role (or similar) with a focus on customer success and NPS Experience leading cross-functional teams and 3rd party vendors Ideally worked in a regulated environment such as FCA 3 days a week in the More ❯

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on More ❯

Graduate/Post-graduate to enter our generalist track and to work on international strategic assignments in the area of customer experience (CX), marketing strategy, product/service strategy and Go-To-Market. The role would involve both qualitative analysis of in-depth interviews and quantitative analysis of … appetite to make a difference for our clients. Third - the Horizon mission Our mission is to reinvent and democratise strategic advice. Our focus is customer experience and its commercial implications for our clients. At the heart of our brand is COMMERCIAL EMPATHY. That means empathising our clients’ commercial … objectives and delivering real change against THEIR objectives and not ours. We combine the power of rigorous customer research, design thinking and strategic approach. This enables us to achieve a balance of a deeper customer understanding with changing commercial realities. Horizon’s Core Service Focus: We focus on More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

passionate about technology and customers. A true problem solver who will take personal ownership in seeing a problem through to resolution. You will understand customer environments across heterogeneous operating environments. You will be comfortable speaking with security teams, customer operation teams as well as breach coach legal teams. … and reliable direction, both in technical and non-technical terms, to help customers re-establish business operations following a disaster scenario Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation Identify and escalate priority issues that need immediate attention Meet or … exceed customer expectations on response quality, timeliness of responses and overall customer experience Serve as internal and external point of contact on customer escalations and ensure customer issues are resolved as expediently as possible Push creative thinking beyond the boundaries of existing industry standard practices More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple product. A Services Consultant is an experience-maker for our customers - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships. Within … for driving the design and configuration of the Zendesk Product based on the Configuration Workbook and Design Workshops either remote or onsite with a Customer and your Engagement Manager. Your ability to work independently and keep commitments to tasks and assigned work packages on a project is absolutely critical. … You will also routinely execute on Professional Services Launch Packages and existing customer Optimizations effectively within scope, time, and budget. Guide and educate Zendesk customers to give them proactive assistance as they onboard and configure their Zendesk. Maintain product expertise across the Zendesk product line. Collaborate in establishing world More ❯

office environment, supply chain, customer experience online across their digital touch points. This person needs to have an incredibly strong understanding of CX/Customer Journeys/digital customer experience. As a senior IT/Digital consultant you will work directly with the Senior Leadership team … of this iconic retail business and provide recommendations on: Customer services and customer experience (par... More ❯

solutions and improve the business value from existing implementations, and drive the sales process until closure. Work closely with project delivery teams to ensure customer satisfaction through achievement of customer business goals, and turn each customer into a reference. What is needed for success 7-12 years … of sales experience in consulting/professional services within a Software Vendor or consulting firm. A combination of Delivery & Services sales experience is preferred. Strong sales acumen with a focus on the services business. Familiarity with Customer Experience topics (Customer Experience, marketing automation, digital … marketing ) Ability to navigate complex environments. Proficiency in sales planning and pipeline management. Experience in negotiating engagement pricing and contractual agreements. Ability to demonstrate understanding and experience with value-based selling and contracting to large enterprises. Strong relationship-building skills at both C-level and functional levels. Ability More ❯

Outsourcing , EU Capacity Planning Job ID: Amazon Ireland Support Services Limited - A94 is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low … research and develop technology that improves the lives of shoppers and sellers around the world. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the … about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. Key job responsibilities The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and More ❯

the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers … Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. More ❯

United Kingdom Alternate Location Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this dynamic, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Managers, and you will rely on an … technical resources, product specialists and Cisco Engineering to obtain in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. … In our team, we are passionate about the customer experience and about new technology, we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea. Your More ❯

wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates … on long-term projects. Create & maintain strong documentation on delivered solutions. Experience and Skills Required Essential Requirements: Moderate MS Azure knowledge. Experience with Infrastructure as Code practices (Terraform preferred). Experience with Entra ID (Azure AD). Experience with Windows Server, Linux & Containers. Exposure to 'git … occasion, perform out-of-hours activities on critical resources. Excellent attention to detail and an eye for consistency. Excellent problem-solving skills. Desired Skills & Experience: Experience with other cloud vendors, such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯

Account Executive (360 New Business Sales for the US market) - CX & Customer Services SaaS Tech Up to £75k base x2 OTE Hybrid working - 3 days P/W in the London office *This role is based in the UK selling into the US market The Company This tech is … bringing customer service into 2025 by letting customers engage with brands over whatever channel they prefer (Whatsapp, Email, Facebook chat ect) and for the brands to manage and personalise the experience all from one platform. Instead of forcing customers down annoying automated calls with dead ends they can … quota, closing your own deals Great at & happy to generate your own pipeline still Ideally your SaaS closing experience is in marketing tech, CX tech, customer service tech or anything similar Can come into the office at least x3 days p/w Happy to work US hours More ❯