1 to 25 of 334 Customer Retention Jobs in the UK

planning meetings with clients. Influence clients to make greatest use of the platform services to deliver funding across the institution. Strategic Growth Collaborate with internal teams (e.g. product, marketing, customer success) to align the offerings with client needs. Analyse market trends, customer feedback, and competitor activity to inform growth strategies. Work with leadership team to shape and implement … the HE sector. Team Leadership Provide day-to-day support, coaching, and development for a team of account managers. Foster a collaborative and high-performing team culture focused on customer success and commercial outcomes. Support onboarding and training of new team members, sharing best practices and market … insight. Ensure consistent standards of client engagement, reporting, and account planning across the team. Revenue & Performance Management Achieve and exceed individual and team sales targets, growth KPIs, and client retention metrics. Ensure accurate CRM records are maintained, forecasting, and reporting on account and team performance. Drive operational efficiency and process improvements within the account management function. Business Development More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … more: Role Overview We're looking for a strategic and hands-on CRM leader to own and optimise our use of the HubSpot CRM, driving improvements across the full customer lifecycle-from lead generation through to retention and upsell. Reporting into the Head of Marketing, you'll work closely with Digital Marketing, Product Marketing, and Sales teams … ensuring data integrity, segmentation accuracy and platform optimisation. Develop and maintain lead scoring models and lifecycle stage definitions to enhance targeting and nurture journeys. Identify and deliver improvements across customer touchpoints to enhance the user journey and drive conversion. Work with Sales and Marketing managers to enrich and extend our prospect data and get that into HubSpot in a More ❯

digital marketing agencies within their partner program. This role focuses on recruiting new SMB agencies, managing relationships with existing partners, and executing joint go-to-market strategies to enhance customer acquisition and retention. If you're passionate about partnerships, business development, and driving agency success, this is an exciting opportunity to make a significant impact. This is a … Manage and grow relationships with both newly acquired and existing Growth Partners, acting as their primary point of contact. Develop and execute joint go-to-market strategies to drive customer acquisition and business growth. Build strong, effective relationships with partners to ensure alignment on goals and priorities. Contribute to the development of new client acquisition strategies using available channels … materials to support partners and enhance their sales effectiveness. Analyze partner performance metrics, identify trends, and implement data-driven improvements. Work cross-functionally with teams to ensure smooth onboarding, customer success, and ongoing support. Required Skills & Qualifications: Bachelor's degree in Business, Marketing, or a related field. Solid experience in partnerships and business development, preferably in a SaaS or More ❯

And we celebrate shared success as goals and milestones are achieved. Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, keep reading - an exciting opportunity awaits as Global Renewals Sales Director . In this pivotal role, you'll drive the renewals process, ensuring customer retention, revenue growth, and high customer satisfaction. You'll be responsible for developing and executing a strategic renewals plan, collaborating closely with cross-functional teams - including Sales, Customer Success, Marketing, and Product - and using data-driven insights to optimize renewal rates and identify upsell and cross-sell opportunities. You will also oversee all aspects of renewals operations … a global renewals strategy to maximize retention and revenue. Identify upsell and cross-sell opportunities within the renewals process. Develop pricing and contract strategies to align with customer needs and company goals. Set clear performance goals, KPI, and metrics for the renewals team. 2.Customer Retention & Relationship Management: Collaborate with Customer Success to ensure seamless More ❯

with clients. Ability to build and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets are essential traits for driving … ability to thrive in a fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

s the culture like? Our focus has always been to entice and empower the best talent and support them to do great things. Creativity solving problems, passion for driving customer experience and value, and a pride in our work drives constant innovation. Our trusted teams embrace a positive mindset and demonstrate the high levels of accountability which are key … to helping us scale and realise our goal of delivering exceptional employee and customer experience. We have clear business objectives that filter down to individual goals, so that everyone in the business is clear on what they need to do to contribute effectively. We believe this makes Chevin an empowering place to do your best work. Without our incredibly … growth across all channels, driving leads through to conversion in alignment with the business goals. What you will need to do Market intelligence and positioning - Gather market, industry, and customer intelligence to inform strategy and messaging to our addressable and obtainable markets. Marketing strategy - Develop and implement the marketing strategy across the business, communicating, and inspiring connection with the More ❯

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

with our product (to include product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Reporting directly to our UK Managing Director, you'll be instrumental in shaping our commercial strategy, scaling our client base, and accelerating growth in new and existing markets. … marketing, bids and channel partnerships. Responsibility for a combined team of around 75 people across the B2B organisation. Define and implement a high-impact GTM strategy aligned with client retention and ambitious growth targets. Own pricing, packaging, and commercial positioning across a wide variety of client segments. Lead a high-performing commercial team with clear accountability and performance … relationships with our product (including product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Collaborate with the UK MD and Global CEO on planning and forecasting. Monitor and analyse commercial performance metrics, adjusting strategies to achieve targets. Proactively use data to drive More ❯

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries … and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate More ❯

is crucial for maintaining excellent relationships with key customers and expanding their reach both within existing accounts and through new prospects. The successful candidate will be instrumental in driving customer retention and increasing sales, aligning with their strategic goals. Day-to-day of the role: Serve as the primary point of contact for customers, managing the sales … with contact and opportunity information. Conduct prospecting activities within existing accounts to identify and develop new opportunities. Engage in prospecting activities with new customers to generate business. Collaborate with Customer Success Managers, Product Lead Team, and Technical Team to advance sales opportunities. Work alongside various teams including the renewals team, finance and service teams to ensure customer satisfaction … for the company's products or services. Support and mentor junior team members in Account Management. Required Skills & Qualifications: Minimum of 3 years of B2B sales experience in a customer-facing environment. A minimum of 5 GCSEs (grades A-C) and 3 A-Levels (or equivalent qualifications). Valid driving license. Bachelor's degree or equivalent is desirable. Strong More ❯

transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements the sales engagement, defining business outcomes for customers by building … trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services into Financial Services organisations will equip … CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work More ❯

optimise our marketing efforts and drive growth. As a Marketing Analyst at VEED, you'll work closely with the Marketing and Growth team to: Track performance Improve lead generation, customer acquisition and retention If you love working with data, uncovering trends, and helping shape marketing strategies, this role is for you and you will have great scope … media, website analytics) to assess performance and ROI Develop and maintain dashboards and reports to track key marketing KPIs Proactively deliver actionable insights and recommendations to improve lead generation, customer engagement, and conversion rates Work closely with marketing, sales, and product teams to align strategies and improve funnel performance Collaborate with the development team to set up new marketing … analytics tracking using Google Tag Manager and improve existing tracking Segment audiences and analyse customer behavior to support targeted marketing efforts Support attribution modeling to understand which marketing channels drive the highest impact Assist in forecasting and budgeting for marketing campaigns Stay updated on industry trends, analytics tools, and best practices in SaaS marketing Get involved in building and More ❯

system requirements for sales and marketing platforms, including CRM tools (e.g., Salesforce), marketing automation systems, analytics platforms, and reporting tools. Ensure system solutions align with business goals such as customer acquisition, retention, and engagement. Collaboration: Collaborate with IT teams, software vendors, and business units to ensure that sales and marketing systems meet user needs. Act as a More ❯

Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This … role involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not … and highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯

backup, disaster recovery, and cyber resiliency solutions is looking for a Client Service Manager (CSM). The CSM will ensure current customers receive exceptional service and will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point of contact for customer business needs. Compensation for this role is … a combination of a base salary with bonuses based upon successful retention of our existing customer base. Responsibilities for Client Service Manager: Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner. Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover … opportunities for upselling services that align with the customers needs. Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement. Resolve complex customer problems or disputes in a professional manner. Support proactive marketing campaigns to keep customers informed about product updates and best practices. Keep records and documentation of customer interactions. Qualifications More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet … on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our largest enterprise … and leadership to ensure proper regional & cross-regional coordination. To aid your team, you will work closely with every team at Cloudflare, from Sales, Sales Engineering, Product, Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for More ❯

and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation … Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer More ❯

overseeing the CX program for the EMEA region, reporting to the Global CX Program Lead. The role is focused on ensuring a positive overall experience across all interactions a customer has with Digital Realty, including marketing, sales, site experience, products and services, support, and more. The scope of the role considers the overall journey and impression left on the … customer to identify opportunities to improve processes, communication, and touchpoints. By combining industry knowledge with a customer-first approach, the Senior Regional Customer Experience Manager will play a critical role in driving customer satisfaction, operational excellence and business growth in their region. What youll do Developing and implementing strategies to improve customer interactions across multiple … touchpoints and channels. Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience. Collaborating with cross-functional teams, such as marketing, sales, product development, global process owners, and the customer success team, to align customer experience efforts with business goals Recommending More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences … for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid£75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in shaping … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social … skills with the confidence to challenge and influence senior stakeholders You'll be joining a retail business at the forefront of digital innovation, with real investment in technology and customer insight. This is a rare opportunity to shape the future of finance within a digital-first environment, working across high-profile, strategic initiatives that impact millions of customers. More ❯

We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience. The role Design and execute experiments to test marketing hypotheses : Design, develop, and implement a range of experiments which will test and validate hypotheses across channels, segments and … audiences which will derive actionable insights and decision making. Develop predictive models: develop, test and implement predictive models to inform business decisions, such as customer segmentation, retention models and customer lifetime value. Communicate results and engage with stakeholders : Effectively communicate complex technical concepts and findings to both technical and non-technical stakeholders. Present insights and recommendations More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

for Apple and Google. Our clients are located globally, with a focus on Europe, the USA, and Asia. Key Responsibilities Build and maintain strong relationships with enterprise clients Drive customer satisfaction and ensure high retention rates Serve as the primary point of contact for enterprise accounts Develop and execute strategies to maximize customer success Collaborate with … fully utilize our platform to achieve their business goals Who you are 5+ years of relevant B2B SaaS sales experience Fluent in spoken and written English Proven experience in customer success or account management Strong track record of driving customer satisfaction and retention Proficient with CRM systems (HubSpot experience preferred) Excellent communication and interpersonal skills Deep More ❯