Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯
relationship management. Extensive experience within a Service or Delivery organisation. Nice to have ITIL 4 Certification: Certification in ITIL 4 Foundation is essential, demonstrating a solid understanding of ITservicemanagement principles. Project Management Experience: Experience with project management methodologies and techniques such as PMP, Prince 2, or Agile is preferred, indicating proficiency in managing complex projects and initiatives. Quality More ❯
Job Purpose The Service Delivery Manager plays a key role in ensuring customers receive excellent service. This includes building strong relationships, managing all aspects of service delivery, and overseeing ITSM processes such as Incident Management, Problem Management, Service Request Management, Asset and Configuration Management, Knowledge Management, and Continual Service Improvement. Key Responsibilities Act as the primary point of contact for More ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
SQL (queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge : Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. ITServiceManagement : Incident, problem and change management experience within an ITIL environment. Networking Skills : Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently More ❯
and Project. Assist in the migration of large enterprise clients to Office 365 and manage deployment from various sources. Engage in incident, change, and problem management utilizing the Remedy ITSM application toolset. Provide occasional on-call support during nights and weekends as needed. Required Skills and Experience: Extensive experience with Microsoft Office 365 and expert knowledge of Office 365 ProPlus More ❯
Skills & Experience: 5+ years’ experience in Service Desk or technical support roles. Strong knowledge of Microsoft Windows 11, Office 365, Active Directory, and SCCM. Familiarity with ITIL framework and ITSM systems (e.g., Freshservice, ServiceNow). Proven troubleshooting, documentation, and customer service skills. Ability to manage competing priorities and work effectively under pressure. Excellent written and verbal communication skills, with the More ❯
cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Sanderson
improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
frameworks for continuous cloud security assessment and improvement, including monitoring at a platform and workload level. Design incident response and management protocols for cloud environments, working with the organisations ITSM team and workload owners ensuring that business continuity and incident management plans are robust. Digital Delivery and Innovation Collaborate across departments to identify opportunities for cloud adoption that enhance serviceMore ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
london (city of london), south east england, united kingdom
Required IT
Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and ITservicemanagement frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯
What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation More ❯
Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus. Nice to have: Experience with mobile device management (MDM) solutions for Apple devices.Knowledge of ITIL or other ITservicemanagement frameworks.Excellent knowledge and troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint).Experience in supporting colleagues both at home and in the office, including the nuances of home More ❯
ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus. Nice to have: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other ITservicemanagement frameworks. Excellent knowledge and troubleshooting experience with Microsoft Office 365 (Outlook, Word, Excel & PowerPoint). Experience in supporting colleagues both at home and in the office, including the nuances More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of More ❯
in End User Computing - Strongly recommended ITIL v4 Foundation or higher certification. - Strongly recommended Experience working in regulated industries (Defence and Space, government). Knowledge of Remedy or equivalent ITSM tools. Customer-focused mindset with a commitment to service excellence. Analytical and methodical approach to problem-solving. Ability to work under pressure and manage competing priorities. Strong leadership qualities with More ❯
and a high-performance culture. Inspire and engage teams through clear direction and shared goals. Skills & Experience Strong technical knowledge of networking systems, software, and suppliers. Hands-on ITservicemanagement experience (ITIL, BSc/MSc desirable). Familiarity with tools such as ServiceNow, Freshservice, Jira, Workday. Excellent people management, communication, and change leadership skills. Additional Requirements Flexibility for out More ❯
in partnership with Infrastructure and Security leads. Overseeing operational resilience and business continuity, including service mapping, test scenarios, and testing. What we're looking for Significant experience in ITServiceManagement/Service Delivery leadership, ideally with ITIL certification. A proven track record of leading high-performing teams and delivering measurable improvements in IT services. Strong experience in incident, problem More ❯
Wakefield, West Yorkshire, England, United Kingdom
Connected IT
the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the ITServiceManagement Tool. Provide support for end user devices, OS, printers, peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure More ❯
reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An understanding of HR management Knowledge More ❯
