1 to 25 of 375 Incident Management Jobs in the UK

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

Join us at Barclays as a Resilience Lead Analyst, where you'll drive the development and delivery of robust recovery and incident management frameworks to safeguard critical business services against disruption. You'll play a key role in meeting regulatory commitments and enhancing resilience across the bank, while … based in Knutsford/Glasgow. Purpose of the role To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services ...

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major … high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring ...

What we do Zinc Systems (‘Zinc’) is UK-based SaaS provider specialising in critical event management incident management and resilience technology, powered by our flagship platform ‘Zinc’, we help organisations anticipate, respond to and recover from incident more effectively. Our modular platform empowers security, risk, estates … operations teams to streamline processes such as: · Incident management · Mass notification · Threat intelligence · Case management · Patrol & task management · Daily occurrence logs · Audits, inspections & checks · Risk insights & analytics Zinc serves clients across commercial real estate, retail and security/FMs, amongst others. With investment backing and strong ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems ...

provider. Provide Hands-on technical support to Engineers to meet SLAs and support major migrations. Responsible for driving initiatives that improve system reliability, availability, incident response, and overall operational excellence. Coordinate efforts across SRE, engineering, product, support, and other teams to deliver high-quality, stable services and infrastructure. Required … Experience & Skills: 15+ years of technical program/project management experience, ideally managing complex cross-functional or globally distributed teams. Must have hands-on experience with packet captures analysis through tools like Observer and Observability development using Splunk, ELF & Grafana. Must have domain experience in Payment Card real time ...

provider. Provide Hands-on technical support to Engineers to meet SLAs and support major migrations. Responsible for driving initiatives that improve system reliability, availability, incident response, and overall operational excellence. Coordinate efforts across SRE, engineering, product, support, and other teams to deliver high-quality, stable services and infrastructure. Required … Experience & Skills: 15+ years of technical program/project management experience, ideally managing complex cross-functional or globally distributed teams. Must have hands-on experience with packet captures analysis through tools like Observer and Observability development using Splunk, ELF & Grafana. Must have domain experience in Payment Card real time ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

title : Incident Manager & MIM Specialist Location :Reading OR London, UK(Onsite-5 days) Type of Employment - Permanent Job Overview: The Incident Manager & MIM Specialist will be responsible for managing and resolving critical incidents (P1/P2) across Telco IT systems, ensuring minimal business impact and timely communication. This … role demands strong technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. Key Responsibilities 1. Incident Handling & Coordination ...

services, high-density deployments, extensive interconnection ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee … direction for engineering, maintenance, and site operations teams. Manage site operations across power, cooling, security, fire systems, critical infrastructure, and building services. Infrastructure & Risk Management Ensure all critical systems are maintained to world-class standards, following rigorous preventive and corrective maintenance programmes. Lead root-cause analysis, incident response ...

services, high-density deployments, extensive interconnection ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee … direction for engineering, maintenance, and site operations teams. Manage site operations across power, cooling, security, fire systems, critical infrastructure, and building services. Infrastructure & Risk Management Ensure all critical systems are maintained to world-class standards, following rigorous preventive and corrective maintenance programmes. Lead root-cause analysis, incident response ...

services, high-density deployments, extensive interconnection ecosystems, and 24/7 operational demands. This role oversees facilities operations, engineering/M&E teams, and incident management processes while ensuring excellence in service delivery and compliance with strict availability, safety, and security standards. Key Responsibilities Operational Leadership Oversee … direction for engineering, maintenance, and site operations teams. Manage site operations across power, cooling, security, fire systems, critical infrastructure, and building services. Infrastructure & Risk Management Ensure all critical systems are maintained to world-class standards, following rigorous preventive and corrective maintenance programmes. Lead root-cause analysis, incident response ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause … Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier ...

Location : Reading or London. 100% Onsite Type of employment : Permanent Shift: Rotational 24x7 support (including weekends and holidays) Role Overview: The Incident Manager & MIM Specialist will be responsible for managing and resolving critical incidents (P1/P2) across Telco IT systems, ensuring minimal business impact and timely communication. This … role demands strong technical coordination, crisis management skills, and the ability to work under pressure in a fast-paced environment. The position requires hands-on experience in ITIL-based incident processes, Telco application support, and exposure to infrastructure and cloud technologies. 1. Incident Handling & Coordination Lead ...

Incident Analyst - Newport/Hybrid - £42,856 + excellent benefits Yolk Recruitment are working with a large, established organisation delivering essential services across the UK. They place a strong emphasis on reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity … join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst who enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what ...

title: Threat Intelligence Analyst (UK-based, Global Scope) Reports to: Director of Threat and Incident Management (US based) Location: United Kingdom - hybrid. Must be available to work from the Security Operations Centre in Milton Keynes during emergency activations or heightened security incidents. Key Areas of the Role Purpose … About our team: We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organisation, and we pride ourselves in delivering best-in-class solutions through our teams made ...

title: Threat Intelligence Analyst (UK-based, Global Scope) Reports to: Director of Threat and Incident Management (US based) Location: United Kingdom - hybrid. Must be available to work from the Security Operations Centre in Milton Keynes during emergency activations or heightened security incidents. Key Areas of the Role Purpose … About our team: We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organisation, and we pride ourselves in delivering best-in-class solutions through our teams made ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders … mentoring incident managers, and driving real and measurable change. If you enjoy spotting trends before they become issues, getting to the bottom of recurring problems, and improving how IT teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full ...

Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation … maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control Management: Manage internal and external access requests. Conduct ...

Security Operation Management (SOM) Overview The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation … maintenance of physical security policies and procedures across nearly 100 global POPs. Responsibilities Security & Safety Incident Management: Gather and analyze incident reports from data centers. Identify security threats and risks, escalating to appropriate teams as needed. Access Control Management: Manage internal and external access requests. Conduct ...

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer … experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

summary This rile is a senior leadership role accountable for the reliable, high-quality delivery of frontline IT services across GSTT. Leading Service Desk, Incident and Problem Management, Request Fulfilment, & Service Reporting, you will own day-to-day operational performance in one of the most complex healthcare environments … benchmark for digital service excellence? Main duties of the job As Head of Service Operations, you will: Lead the operational performance of key service management functions, including the IT Service Desk, Incident and Problem Management, Request Fulfilment, and Service Reporting. Ensure technology services are resilient, scalable ...