101 to 125 of 222 Incident Management Jobs in the UK

operations - ensuring services are stable, performant and continuously improving. The Role As Service Manager, you'll be responsible for end-to-end service management, aligning IT delivery with business needs while driving best practice across ITSM processes. Key Responsibilities Own and manage IT services across their full lifecycle Lead … ITSM processes including Incident, Problem, Change and Service Request Management Ensure SLA and KPI targets are defined, monitored and achieved Chair CAB meetings and oversee change governance Drive service improvement initiatives and CSI plans Act as the key escalation point for major incidents Produce service reports and present ...

team and responding to and managing security incidents and alerts. In addition you will provide consultation and expertise on security matters. Responsibilities: Security Operations & Incident Management: Managing ticket workload within the Security team. Gathering, analysing and acting upon threat intelligence. Responding to on-going security incidents. Responding … active alerts from security systems. Writing change management requests for security-related changes . Vulnerability & Endpoint Management: Coordinating and running vulnerability scans and remediation. Resolving vulnerabilities in the infrastructure and EUC estate. Defining and managing the configuration of endpoint protection policies. Managing the configuration of Identity and Access ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be involved in large scale projects, problem management, and development and implementation of long term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services … systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

Role The Information Security Manager will take full ownership of the organisation's security framework, driving the development of policies, governance structures, and risk management processes. This position involves partnering closely with senior leaders, supporting operational resilience, and ensuring the organisation meets regulatory expectations through strong controls, robust documentation … security roadmap and long-term strategy Develop and embed policies, standards and procedures aligned with industry best practice Maintain and evolve the Information Security Management Framework (ISMF) Produce clear risk reporting and updates for senior leadership Risk & Compliance Oversee enterprise-wide security risk assessments Identify, evaluate, and manage risks ...

operational stability, governance, and delivery of technology change across a multi-system environment. This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations. Key Responsibilities IT Operations … Mapping & Information Risk Own system/data maps, data locations, access models, and system dependencies Improve visibility and reduce information and operational risk Risk, Incident & Resilience Oversee incident management, investigation, and remediation Maintain DR/BCP documentation and testing schedules About You Proven experience in IT Operations ...

validation for connected car services using mobile apps and smartwatches. - Ensure all test resources are prepared and available before validation begins. - Raise and track incident tickets in the incident management system, ensuring timely resolutions. - Follow established testing methods and procedures to meet company specifications and regulatory standards. ...

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

management. Customer Engagement: Respond to queries via phone, email, or ServiceNow, offering clear guidance and escalating complex issues to second-line teams when needed. Incident Management: Prioritize and document incidents, ensuring resolutions align with SLAs and monitoring performance metrics for continuous improvement. Knowledge Sharing: Maintain and update knowledge … bases with solutions to common issues, supporting colleagues and streamlining future problem-solving. Asset Management: Track IT assets (laptops, desktops, mobiles) through their lifecycle, from setup to end-of-employment processes. Criteria. A qualification in a related field Experience in a service desk or telephone support role, with proficiency ...

this shift — redefining operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Team Leadership of a Global Team of 30+ Leadership of the transition to a cloud … collaboration with Product, Engineering, IT, and Services to improve root-cause resolution and platform stability Introduction of automation, AI, and proactive monitoring to reduce incident volume and resolution time Continuous improvement of global support standards, metrics, and customer experience Representation of Support in senior leadership forums, influencing roadmap ...

Printing consumables to guarantee Card Production is not interrupted. Testing of Software Upgrades ahead of implementation. Liaison with National Service Desk re Testing and Incident Management Promotion of Self Service to all RA Service Users. To undertake all Registration Authority (RA) processes in accordance with national and local … Specification Qualifications Essential Good general education e.g. GCSE Maths & English or equivalent Proficient use in Microsoft Office including Word, Excel and PowerPoint Specialist Service Management qualification or equivalent. (ITIL - Foundation) Desirable Project management qualification/experience. (Prince2) Experience Essential Experience of working in administration/office environment. Experience ...

Officer (CSO) provides clinical safety assurance across the digital product lifecycle, ensuring compliance with DCB0129 and DCB0160 standards. The role involves leading clinical risk management, including hazard analysis, Safety Assurance Levels (SAL), and development of Clinical Safety Cases and hazard logs. You will support incident investigations, contribute … clinical risk identification and hazard analysis Develop and maintain Clinical Safety Cases and hazard logs Advise on safe clinical design and risk mitigation Support incident reviews and post-implementation assessments Engage with governance groups and stakeholders Embed clinical safety within agile delivery teams Key Requirements: Clinically qualified and registered ...

secure infrastructure design Automation and scripting skills (PowerShell, Ansible) Familiarity with endpoint provisioning, patching and hardening (e.g. Autopilot) Understanding of SSO and identity management concepts Experience working within secure or highly regulated environments Strong troubleshooting, incident management and problem-solving capabilities Collaborative mindset with the ability ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. … with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical ...

Desk service escalating issues when necessary. Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About … Foundation qualification. Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications. Knowledge of Service Level Agreements Good understanding of Performance Management principles General understanding of incident management General understanding of IT Security principles Experience Essential Extensive experience in the implementation and support ...

governance and design authority Security-by-design and Zero Trust Terraform or Bicep (production IaC) CI/CD and infrastructure automation Observability (SLOs, monitoring, incident management) Disaster recovery and resilience planning Vendor and third-party management Strong stakeholder communication What You’ll Work With Azure (landing zones … pipelines Kubernetes (AKS) Observability tooling (logs, metrics, tracing) Networking (VNets, ExpressRoute, private endpoints) Security controls and compliance frameworks Event Hubs, Service Bus, API Management Hybrid Windows/Linux infrastructure Nice to Haves FinOps (cost control, budgeting, optimisation) Financial services or regulated environments ISO27001/NIST or similar frameworks Payments ...

Iron Mountain is seeking a skilled and motivated DevOps Engineer to join our global information management team in UK (100% remote) . In this role, you will be responsible for providing critical technical support for applications and hardware, managing our observability strategy, and ensuring the global delivery and performance … delivery. Enhance Observability : Implement monitoring and logging systems (Prometheus, Grafana, Datadog) to define alerts, dashboards, and log-based metrics that improve application availability. Lead Incident Management : Respond to real-time outages, perform root cause analysis, and participate in on-call rotations to ensure rapid service restoration. Ensure Application ...

coordinate, and execute cutover activities including data migration, testing, training, and go-live support. Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols. Manage risks, dependencies, and contingency planning for all cutover workstreams. Engage with senior clinical, operational, and digital … Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare). Strong background in programme/project management methodologies (PRINCE2, MSP, Agile). Proven ability to manage complex risks, interdependencies, and operational readiness activities. Experience with incident management, command centre ...

reliability and progressive delivery practices Standardise release processes across engineering teams Reliability & Observability Define SLIs/SLOs with engineering teams Improve monitoring, alerting and incident response maturity Lead post-incident reviews and drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement least-privilege … Terraform preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Observability tooling (Datadog, Prometheus, ELK, etc.) Experience operating production SaaS environments Strong incident management and RCA experience Experience in regulated environments (ISO 27001, SOC2) and multi-region cloud setups is highly desirable. ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...