101 to 125 of 655 Incident Management Jobs in the UK

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

energy system undergoes an ambitious, exciting, and vital transformation. Together with industry, we are creating a cleaner, more sustainable energy future. We are seeking a skilled Lead IT Service Management (ITSM) Architect with ServiceNow expertise to drive a critical transformation program within our IT organization. You will shape the future of our IT operations by delivering ServiceNow platform capabilities … optimization, and the overall alignment with organizational objectives. This is a unique opportunity to shape the future of our IT operations by spearheading the implementation of AIOps-led IT management practices. You will provide technical leadership, define architectural standards, and guide cross-functional teams to deliver a unified, intelligent, and highly automated IT operational environment. This role can be … are open to full time and part time applicants, as well as flexible working arrangements. Key Accountabilities Transformation Leadership - Lead the architectural design and strategic direction for the IT management transformation, focusing on AIOps and platform consolidation Technical Leadership - Lead the architectural design and implementation of scalable ITSM solutions on the ServiceNow platform ServiceNow Architecture - Design, develop, and oversee More ❯

Collaboration: Partner with cross-functional teams to ensure IT solutions support business initiatives and integrate seamlessly. Compliance & Security: Maintain regulatory compliance (ISO27001, GDPR) and implement robust cybersecurity measures. Vendor Management: Oversee vendor relationships, procurement, and contracts to deliver high-quality, cost-effective IT services. Resilience & Incident Management: Lead IT incident resolution efforts, ensuring swift recovery and … clear stakeholder communication. Change Management: Drive successful adoption of new systems and processes while supporting ongoing improvements. What You Bring to the Role We're looking for someone who can: Lead Globally: Proven experience managing international teams, balancing local needs with global priorities, and navigating cultural diversity. Think Strategically: Expertise in developing IT strategies that align with business growth … ability to deliver cost-effective, high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is customer and people focused, we More ❯

maintain cloud-based infrastructure using AWS and Terraform. - Implement and enhance infrastructure-as-code (IaC) practices using Terraform to ensure reproducibility and scalability of infrastructure components. 2. Monitoring and Incident Management: - Develop and maintain monitoring solutions to proactively identify performance bottlenecks, system outages, and other potential issues. - Participate in incident response and root cause analysis efforts to … Security and Compliance: - Collaborate with security teams to implement best practices for securing cloud infrastructure and services. - Ensure compliance with relevant industry standards and regulations. 6. Deployment and Release Management: - Support CI/CD pipelines for application deployments and updates. - Contribute to the design and implementation of deployment strategies that promote zero-downtime releases. 7. Documentation and Knowledge Sharing … Maintain clear and up-to-date documentation for infrastructure configurations, processes, and incident resolution procedures. - Participate in knowledge sharing with team members to enhance overall expertise and skill sets. Requirements: 1. Education and Experience: - Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). - Proven experience as a Site Reliability Engineer or similar More ❯

in person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report into the IT Service … Provide technically accurate solutions to customers Pass issues to second line and third line support where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have … to do the role Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues, and professionals. Experience of tenant management tools such as on-premises Active Directory and Entra ID Experience in Modern Device Management tools - Microsoft Intune, including compliance/security, as well as knowledge of using More ❯

Job Description Charles River Development provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered via Software as a Service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River Development serves more than 350 investment firms in over … countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River IMS provides a comprehensive Order and Execution Management System (OEMS) seamlessly integrated with data, FIX connectivity, and trade analytics. Extensive trade decision support capabilities help traders find liquidity, execute trades across all asset classes and currencies, and helps ensure … clients, brokers, and trading venues. Charles River's FIX Administration team provides global, 24/7 support which helps simplify network operation and eliminates the need for FIX network management by the client. Charles River's continuous testing and certification of brokers and trading venues on Charles River Network ensures seamless connectivity and the highest level of reliability. Background More ❯

security Experience of working and developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre-sales activity Take pride in … and maintain vendor certification, e.g. Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year (after probation) Industry training and More ❯

projects. What you'll be doing: Provide 1st and 2nd line support to end users across hardware, software, telecoms and systems. Monitor and manage incoming support tickets via the Incident Management System. Install, configure, and upgrade hardware and software. Manage and maintain network servers, system performance, and user access/security controls. Ensure systems are secure through proactive … you'll work with: Windows Server 2019/2022, Windows 11, Azure Hybrid AD Microsoft 365 Admin, Teams, Intune/Autopilot Cisco Firewalls, VLANs, VPNs, Umbrella VMware, Datto (VM management & restoration), RDS Active Directory, Group Policy, Powershell Sentinel, Defender, NAS maintenance Print management (Papercut), Service Desk Management Cyber Security Essentials Plus, ISO27001 standards What we're looking More ❯

security. Experience of working and developing an ITIL environment. Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance. Strong understanding of cyber security principles, priorities and incident management. Project management experience ensuring delivery of key milestones across concurrent projects. Excellent customer facing skills and experience in supporting the pre-sales activity. Take pride in knowledge … and maintain vendor certification, e.g. Cisco, Palo-Alto, Juniper. Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001. Experience of working in an Agile or Prince2 project management framework. Experience in the research, development and rollout of new services. Experience of Azure/Microsoft 365. Benefits 30 days annual leave per year (after probation). Industry training More ❯

sit at the heart of our engineering operations, bringing together SRE principles and modern platform engineering practices. This includes combining principles of SRE - such as service-level reliability, observability, incident response - with platform engineering practices like GitOps, Infrastructure as Code, DevSecOps automation, and self-service enablement, to help development teams ship faster, safer, and more cost-efficiently. What you … ll be doing: Designing and operating highly reliable, scalable, and secure Azure-based platforms Applying SRE principles like SLOs, observability, and incident management to drive service reliability Building Infrastructure as Code using Terraform (v1.7+) and GitOps workflows Enabling teams through platform tools, reusable Terraform modules, and self-service infrastructure Enhancing CI/CD pipelines (Azure DevOps, YAML-based … services (SQL, Cosmos DB, ADF, Functions, Logic Apps, etc.) Improving monitoring and alerting with Datadog, Grafana, ELK, and proactive failure detection Participating in the on-call rota and leading incident response workflows and blameless postmortems Coaching engineers, upskilling teams, and contributing to a culture of continuous improvement Driving cost awareness through FinOps practices and automated budget controls What we More ❯

individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities: Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain and consolidate cloud testing … and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Minimum Requirements: Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/Azure). Strong experience with containerising applications and maintaining containerised infrastructure (ECS … Familiarity with CI/CD systems like Jenkins, GitLabCI, CircleCI etc. Experienced with version control systems like Perforce and git. A knowledge of creating and maintaining logging, monitoring and incident response technologies. Experience with Pulumi and Microsoft PlayFab is desirable. We offer an extensive benefits package to our team including: 22 days holidays + Christmas closure (typically 4 days More ❯

of routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise … and respond to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

of routine proactive checks to ensure the prevention of incidents and service interruption. Escalate issues to relevant Partners, Internal Teams and Client Escalation contacts in line with the P1 Incident Management process. Act as a point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise … and respond to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification … To be knowledgeable and able to demonstrate in depth technical understanding across several of the skills and technologies below: Microsoft Azure infrastructure platform support (Compute, Storage, Data protection, Update Management, Azure DNS) Azure concepts such as App registrations, Enterprise applications, RBAC, Identity Access Management Azure VMware Solution Microsoft Server Operating System Linux server Microsoft Active Directory, Azure Active More ❯

Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the 'bank of banks' - 97% of the world's top banks work … Office/Outlook 2013/16/O365 Provide Smart Hands support assistance (where applicable) Remain current with support changes/updates and adherence to the Company Policies and Incident Management process Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Possess knowledge about Virtual Desktops Infrastructure/Citrix environment Research solutions using … Log all inquiries and incidents as required Assign unresolved Incidents to appropriate support teams in a timely manner Ensure incidents requiring urgent attention are escalated via the identified escalation management procedure Qualifications Management Call Center support experience Associate's (or Bachelor's) degree in a related discipline or equivalent work experience Previous technical desktop support experience, experience with More ❯

Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody, and/or administration. Known as the 'bank of banks' - 97% of the world's top banks work … and unlocks Troubleshooting Microsoft Office/Outlook 2013/16/O365 Providing Smart Hands support (where applicable) Remaining current with support changes and adhering to company policies and incident management processes Remotely diagnosing and troubleshooting PC, printer, telephone, mobile (where applicable), VPN, and software issues Possessing knowledge about Virtual Desktop Infrastructure/Citrix environments Researching solutions using … on appropriate actions Logging all inquiries and incidents Assigning unresolved incidents to appropriate support teams promptly Escalating urgent incidents as per escalation procedures To be successful, you should have: Management Call Center support experience Associate's or Bachelor's degree in a related discipline or equivalent work experience Previous technical desktop support experience, including MS Office Suite and customer More ❯

line team. 3rd Line Support/Senior Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call More ❯

line team. 3rd Line Support/Senior Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call More ❯

so we are always in search of the best people to join our ever-growing talented team. Responsibilities: Design and maintain a robust technology control testingframework aligned with risk management standards (e.g.,NIST, ISO 27001, COBIT, ITIL). Develop and update testing methodologies, ensuring theyaddress key risks related to IT infrastructure, cybersecurity,cloud services, and software development. Establish and … maintain control testing policies andprocedures that align with regulatory and internalgovernance requirements. Ensure the control testing framework integrates seamlesslywith the broader Operational Risk Management Framework(ORMF). Maintain a comprehensive control library, mapping controlsto risks and business objectives. Plan and execute detailed control testing activities acrossIT operations, systems, and processes, including: - Cybersecurity controls (e.g., firewalls, encryption, accessmanagement). - Cloud … computing controls (e.g., AWS, Azure, GoogleCloud). - Data protection controls (e.g., GDPR compliance, databackups). - Incident management processes and disaster recoverytesting. Test both the design and operating effectiveness of ITcontrols. Prioritise control testing activities based on risk assessments, focusing on high-risk areas such as paymentsystems, customer data protection, and regulatoryreporting. Document and communicate control deficiencies torelevant stakeholders. More ❯

action and priorities. To ensure that technology is used, managed and supported in accordance with standards, policies and procedures. Establish working guidelines and document processes for the design and management of the networked applications across the business. Work with the Global IT team and collaborate on any global initiatives and roll - outs. Assist in office moves and changes. Provisioning … the internal networks and links to regional offices, other sites or the Internet, and to ensure they are configured and working correctly. Assist with maintaining and managing company firewalls. Management of the company's wired and wireless networks including problem resolution and handling change requests. Management of physical security systems that fall under the IT team's remit. … of mail domains and delivery routing. Demonstrable, hands - on experience on LAN, WAN and VPN technologies, design, implementation, troubleshooting and support on several implementation, including HP technology. Experience of management of the core IT applications such as email, anti - virus, systems management, software deployment, user provision and patch management. Experience in managing an enterprise level email system. Previous More ❯

managing metadata. Familiarity with Data Vault methodology and cloud platforms such as AWS, GCP, Snowflake, or Databricks. Support & Teamwork: Managing upgrades, deployments, and updates smoothly with stakeholders. Leading support incident triage and resolution on critical systems. Keeping an eye on team performance and making sure we hit our SLAs. Creating helpful scripts, tools, and knowledge bases for common issues. … Bonus Points: Experience with API tools like Postman and scripting in PowerShell. Knowledge of ITIL, incident management, and tools like HubSpot Service Tool. Comfortable working in Agile or hybrid delivery setups. Any exposure to Microsoft Fabric is a plus. Leading the Team You’ll also lead a small but impactful team of Data Engineers — mentoring and coaching them More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed … on from the support team. Handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition … application of relevant industry and process standards to all tasks undertaken. Strong interpersonal skills to interact with customers and other team members Experience with investigative root cause analysis and incident management Benefits: 25 days annual leave (plus bank holidays) An additional day of paid leave for your birthday (or Christmas eve) 4% Matched employer contributed pension (salary sacrifice More ❯

environmentsmanaging everything from servers and networks to storage and endpoint solutions. Working as the Senior Infrastructure Engineer/Network Support Technician youll lead on project workstreams, contribute to critical incident management, and be a go-to expert for more complex technical challenges. Your insight and experience will help shape the way the organisation deliver services to their colleagues … or similar) or equivalent experience. Youll have hands-on experience managing cloud and hybrid systems, networks, storage and virtualised platforms, alongside solid knowledge of Microsoft 365, Azure, and endpoint management tools such as Intune. Youll also be a clear communicator and proactive problem solver, able to stay calm under pressure and comfortable working across multiple priorities. If you're … networking in a multi-site environment Experience of virtualised Windows Server platforms and components i.e. Hyper-V, VMWare In depth understanding of Active Directory, Azure AD, Identity and Access Management, account risk management and role-based access tools Experience in deploying and managing network switches, WiFi, routers, firewall and network appliance security (Palo Alto, Cisco, Meraki) Experience of More ❯

IT infrastructure technologies and controls, including but not limited to the following services: networking, servers, telephony, firewalls, storage, backup and recovery, operating systems, business continuity planning, cybersecurity defences, security incident management, audit and compliance. Driving change projects and delivering new and enhanced IT capabilities that add value to the organisation. Providing guidance to the organisation on any necessary … in relation to cybersecurity, infrastructure and enterprise risk management. Proactively assist the organisational defence against cybersecurity threats by regularly monitoring new potential attack vectors and providing resolutions and risk management to the business. Manage requests (e.g. incidents, problems, user requests, change requests) through the appropriate tools, documentation and procedures within the IT Dept This requires diagnosis, system administration, installation … cloud deployment, Microsoft365, Exchange Online Administration, A good understanding of industry standards and cybersecurity, e.g. including but not limited to ISO9001, ISO027001, Cyber Essentials and ITIL. Understanding of project management principles. Excellent coordination skills. Ongoing technical skills developments and certification where required. As a team member, how you go about your job and your soft skills are just as More ❯

with business goals. Responsible for the delivery of the Credit applications to both internal and external users and be accountable for delivery to the Delivery Lead Communicate to senior management and stakeholders articulating technical challenges, issues, value from investing in technology. Communicate with the wider technology teams to coordinate interdependencies and resolve issues. Provide leadership across the Credit Software … improvement is taking place. Work with 3rd parties to ensure the Agile teams have a full complement and are cross-functional. Responsible for hiring within teams. Take part in incident management to ensure Production defects are rectified based on their criticality and severity and to a sufficient standard. Guide and support team to identify and escalate risks as … experience with CI/CD, automated testing frameworks, and agile methodologies. Hands-on coding experience with the ability to define and develop solutions and frameworks. Experience of Application Lifecycle Management Tools and technologies such as Source Code Management; git, DevOps platforms; gitlabs, TeamCity Use of and working with Containerization to aid deployability, testing and loose coupling. Agile exponent More ❯