101 to 125 of 480 Incident Management Jobs in the UK

Providing value enhancement through creating a seamless user experience by protecting, maintaining, and improving the stability of Chetwood services." It is responsible for all incident and problem management within the bank and therefore has sole responsibility for the resolution of service, service monitoring, request fulfilment, and event management. … Together with conducting releases and IT application support activities. Key ResponsibilitiesDrive incident management activities and processes and ensure efficient logging, progression, and resolution within agreed timeframes. Escalate incidents and problems to internal and external stakeholders as appropriate. Determine and evaluate appropriate recovery actions, action owners, appropriate timelines ...

hybrid and multi-cloud environments with unprecedented visibility and control. Built on a foundation of industry-leading solutions, including OpsRamp for intelligent monitoring and incident management, Morpheus Enterprise for hybrid cloud orchestration and automation, Morpheus VM Essentials for virtualized infrastructure, and Zerto for data protection and disaster recovery. … suite delivers unified operations management across on-premises, private cloud, and public cloud resources. By combining advanced machine learning capabilities with these proven technologies, HPE Cloud Operations Suite enables IT teams to proactively identify and resolve issues, optimize performance and costs, ensure business continuity, and accelerate digital transformation initiatives ...

Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change … introduce change to the production environmentsMediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the changeCoordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management ...

conversational AI. Ensure your teams ship end-to-end - from prototyping through deployment, monitoring, and iteration. Raise operational maturity by defining SLIs/SLOs, incident management, and on-call practices for ML systems in production. Shape AI practices and governance. Co-own the operating model for modern … instincts - you know what it takes to run reliable ML at scale – including MLOps tooling and practicesExperience raising operational standards: SLIs/SLOs, monitoring, incident management, and production reliabilityBudget ownership, including infrastructure cost management and vendor oversightComfortable operating at both strategic and technical levels, with strong stakeholder ...

ideal candidate will thrive in a fast-paced environment and have a strong desire to continue learning and developing their technical skills. Responsibilities: * Incident Management: Efficiently handle and resolve incidents escalated from 1st line support within agreed Service Level Agreements (SLAs). * Problem Management: Analyse incident … prevent future occurrences. * Technical Support: Provide advanced troubleshooting and technical support for complex issues across a wide range of enterprise systems and applications. * Change Management: Review and implement changes to the IT environment, ensuring they comply with Change Management procedures and minimise disruption. * Knowledge Management: Document solutions ...

technical professionals across support, engineering and field services, creating a culture of accountability, ownership and customer focus. Working closely with Service Delivery, Account Management, Security and Professional Services teams, you will ensure clients receive a world-class service experience while driving automation, standardisation and operational efficiencies across the business. … drive performance, accountability and continuous improvement. Create a high-performing culture focused on service excellence, collaboration and customer satisfaction. Manage recruitment, onboarding, performance management and succession planning. Build clear development pathways for technical staff and future leaders. Service Operations Own day-to-day service performance across incidents, requests, escalations ...

Infrastructure, and Support teams, you will ensure the reliability and performance of mission-critical front-office trading applications. This role combines technical application support, incident management, business analysis, release management, and project delivery responsibilities within a highly demanding trading environment. You will work directly with Front Office … users and stakeholders, requiring excellent communication skills, strong technical expertise, and the ability to perform under pressure. Key Responsibilities: Incident & Problem Management Own and manage Priority 1 and Priority 2 incidents from identification through to resolution. Perform root cause analysis and lead post-incident reviews. Communicate effectively ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly and effectively. … taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands-on with ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

Vulnerability Manager months + +hybrid Corsham +DV cleared role +Inside IR35 + 550 - 600 a day We are seeking an experienced Vulnerability Management Lead to drive enterprise vulnerability management and cyber risk reduction within a secure MOD/Defence environment. The successful candidate will have a strong background … vulnerability management leadership, with hands-on exposure to tools such as Tanium or Elastic, a thorough understanding of CVSS and remediation governance, and experience supporting major cyber security incidents. You will take ownership of vulnerability management frameworks, coordinate remediation activities, monitor compliance and produce board-level reporting ...

recurring faults, and ensuring technological change reaches the operation safely. The RoleAs our Service Assurance Specialist, you will operate within our Proactive Application Management capability. You will play a central role in ensuring our network-critical applications remain stable, resilient, patch-current, and operationally ready. This role bridges … between deep technical specialists and live aviation operations. Additionally, you will operate on-call within a scheduled roster as a Major Incident Manager for IT incident escalations out of hours, with full training and tooling provided. Key Responsibilities· Proactive Application Prevention: Monitor health trends, capacity, and early warning ...

Role: Cyber Incident Manager Duration: 5 Months Location: UK Remote Day Rate: £500 Inside IR35 Active SC clearance required due to project restrictions Overview We are seeking an experienced Cyber Incident Manager to join a high-profile programme supporting a secure government environment. The successful candidate will lead … coordination, management, and resolution of cyber security incidents, ensuring rapid response, stakeholder engagement, and continuous service improvement. This role requires a proactive individual with strong communication skills, experience managing complex cyber incidents, and the ability to operate effectively within secure and highly regulated environments. Key Responsibilities Lead ...

reliability. Add failure detection, freshness checks, replay paths and clear ownership across Datastream, Pub/Sub, dbt and BigQuery. Respond and learn. Help shape incident management and on-call practices, then turn recurring failures into automated checks and safeguards. QualificationsWhat we're looking forStrong experience running production services … haveEnough Python experience to investigate or fix issues in a Django application. Security or compliance work in an enterprise SaaS environment. Experience designing incident-management or on-call processes. BigQuery cost and performance tuning. Tech stackGCP, Kubernetes, Terraform and GitLab CI/CD. Python and Django REST, TypeScript ...

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring incidents, reducing business … impact and improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies ...

Operational Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes ...

this role* We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

this role We're looking for an organised and proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions … Managing operational queues, aged tickets, escalations and SLA performance. Acting as the central point of coordination between Service Desk, resolver teams, suppliers and service management leads. Supporting Major Incident, Problem, Change and Service Introduction activities. Maintaining ServiceNow records, reports, dashboards and governance documentation. Tracking actions, risks and service ...

staff to grow with us and carve out a challenging, successful and rewarding careerJob DescriptionThe role is primarily focused on Identity and Access Management (IAM) operations, supporting the day-to-day management of user identities, access provisioning, access governance, and certification activities. The position involves working within … custom group package requests within Azure, and the delivery of periodic access certification campaigns. The role operates within established support and delivery processes, including incident management, request fulfilment, access reviews, certification campaigns, reporting, change management, automation development, and collaboration with internal support teams to maintain secure ...

Leading deployment and commissioning of new systems, coordinating across Production, Product Development and other technical teams Owning customer operational support, onboarding, proof of concept & incident management, ensuring effective issue resolution and feeding operational experience into future product and service development. Requirements: Significant experience (10 years+) leading network operations … service operations or a similar technical operations function supporting complex or mission-critical infrastructure Strong technical understanding of network monitoring, incident management, infrastructure maintenance and deployment Demonstrated ability to build operational capabilities, establish processes and lead multidisciplinary technical teams Experience in optical communications, satellite communications, telecommunications, ground station ...

Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications. Microsoft Entra ID/Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy. Microsoft Intune/Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management … Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP. IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices. Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution. End-User Computing: Supporting ...

escalations and incidents within the Support & Operations team. By leveraging expertise in Google Cloud Platform (GCP), this position directly impacts customer satisfaction through effective incident management and quality assurance. The role requires active engagement with stakeholders to facilitate communication and ensure adherence to service level agreements (SLAs). … Business Stakeholders. Skill Requirements In-Depth Knowledge Of Google Cloud Platform (Gcp) And Its Support Operations Strong Analytical Skills With Experience In Incident Management And Resolution Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement Proficiency In Preparing Documentation And Sops For Operational Processes Ability To Mentor ...

connectivity and multicast market data feeds. Use Linux/Unix tools, logs and packet captures to investigate network issues. Work with Cyber Security, risk management teams and third-party providers. Participate in incident management, change management and weekend support activities. Support network monitoring, automation and performance …/SSL and certificate management. Operational experience with Linux/Unix systems. Ability to analyze logs, alerts and packet captures. Understanding of incident and change management processes. Experience with external client connectivity, trading venues or multicast market data feeds. ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of the key business programmers. Coordinate the change management process, incident management and problem management process. Present reports and findings to key stakeholders and be the subject matter expert … GITHUB, Action, Azure DevOps – Skill Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest – SkillOptional skills: Experience in project management, running a scrum team. Experience working with BPC, Planning. Exposure to working with external technical ecosystem. MKDocs documentationProject Initiatives: To leverage trading information flow ...

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...