101 to 125 of 267 Incident Management Jobs in the UK

procurement experience within the public sector (PCR 2015, PA 2023). Proven leadership experience managing teams in a high-volume, dynamic environment. Effective stakeholder management and influencing skills at senior levels. Experience in high value works procurement, including facilities management, construction, design, and cost management Essential Skills … Experience with SIEM tools (ArcSight) including engineering/configuration Creation of use cases, analytics, and playbooks Cloud technology knowledge Incident management from detection to resolution Desirable: Technical/engineering/computing degree Leadership experience (Tier 2 acceptable) Defence experience Responsibilities: Support info security delivery: policies, standards, processes Monitor ...

About you You’ll have experience leading application support or service desk teams in a complex technology environment. You’ll bring strong knowledge of incident management, problem management and service improvement. You’ll be confident handling escalations, coordinating technical investigations and working across multiple stakeholders. ...

business analysis staff, at all levels and grades .You will take an active part, together with other senior technical staff and specialised IT management, in IT policymaking and in both software and hardware procurement .You’ll act as an advocate for the business, ensuring the IT provision meets … clearly defined, appropriately quantified and are managed through to realisation . Additional Responsibiliti esAs a Lead BA, you will advise and influence executive management throughout the business change lifecycle, ensuring that change initiatives are aligned with the strategy and enterprise architectur e.To work with the business at all levels ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

This is a hands-on, onsite role where no two days look quite the same. You will be working closely with internal teams, service management colleagues, and external stakeholders to keep services running smoothly, resolve issues quickly, and support continuous improvement across the board. You will also play … will be doing Monitoring bespoke customer portals and incoming service requests Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers ...

inventory tracking, shipping, receiving, and equipment recovery. Record and maintain accurate documentation of incidents, service requests, troubleshooting activities, and resolutions within the IT service management platform. Collaborate with remote support teams and third-party vendors to escalate and resolve complex technical issues. Support onsite technology deployments, office moves, equipment … including connectivity troubleshooting, wireless networking, and basic device configuration. Experience performing hardware repairs, system upgrades, preventative maintenance, and equipment replacements. Familiarity with IT service management processes and experience using ticketing and incident management systems. Ability to accurately document technical issues, root cause analysis, and resolutions. Experience working ...

post. To provide insight to other teams and departments. To provide support and resolution to our Customer's issues as raised through our incident management system (ServiceNow). As part of the wider Service Operations team assist in the management of AWS Connect and RingCentral. Ensure … desktop streaming platforms (e.g. Appstream and Workspaces). Manage and control the deployment of the base images to all parties involved in the management of our assets. Conduct regular reviews of these base images, any changes or issues with interested parties and determine any corrective action ...

services such as Active Directory, DNS, and DHCP. Experience with virtualisation technologies such as VMware vSphere/ESXi or Microsoft Hyper-V. Operational Support & Incident Management Governance & Cost Management - Azure Understanding of governance frameworks, cost optimisation strategies, and usage monitoring across cloud and hybrid platforms. Experience with ...

design specifications to create detailed test strategies, plans, and automated test suites. Validate production and non‐production platform changes in accordance with change control, incident management, and problem‐management processes. Execute and automate functional, regression, integration, and performance tests across distributed platform components. Ensure platform validation aligns ...

stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first … technical resolution. What You'll Be Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. … Support resilience, backup, recovery and availability improvements from a security perspective, plus control-evidence production and infrastructure-related incident remediation. Essential experience Strong infrastructure engineering background across on-premise and/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build ...

updates Experience with GitLab and CI CD pipelines Maintain and troubleshoot infrastructure as code deployments Automate operational tasks and repetitive processes Networking and IP Management Strong working knowledge of Infoblox Solid understanding of DNS, DHCP, IPAM, routing, and firewall fundamentals Troubleshoot on premises and cloud networking issues Storage … Backup Understanding of enterprise storage concepts Experience with Commvault for backup and recovery operations Support backup validation, restoration, and disaster recovery processes Monitoring and Incident Management Experience with Datadog, BigPanda, xMatters, Grafana, and Cribl Respond to alerts, perform incident troubleshooting, and conduct root cause analysis Recommend operational ...

Manager (Banking) The Skills You'll Need: Fluent in Mandarin and English, with working experience in Information Security/Cyber Security/IT Risk Management Your New Salary: Competitive depending on experience Location: Central London Job Status: Permanent, office based Summary: The Information Security Manager is responsible for establishing … effective information security governance framework within the Branch. Ensure information security policies and procedures are properly implemented and periodically reviewed. Information Security Risk Management Identify, assess and monitor information security risks affecting the Branch. Maintain the information security risk register and ensure appropriate mitigation measures are implemented. Provide information ...

peer review and version control. Strong familiarity working in IaC and pipelines to ensure quality, security and adherence to baseline standards. Cloud reliability, operations & incident/problem support (engineering-led) Act as a senior escalation point for complex Azure platform incidents; leading to troubleshoot, perform root cause analysis … service- level expectations. A senior analyst is expected to be a point of contact and escalation at all times, taking ownership of incident management, while providing 3rd & 4th level and technical support. Any experience working within the Agile framework using Scrum. Security, compliance & governance Embed security controls ...

systematic approach to diagnosing complex technical issues Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions Be involved in investigating incident response activities and postmortem analyses using Dynatrace, Grafana or provide insights. Has the ability to troubleshoot and resolve data quality issues on time, ensuring data … using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution Demonstrates ...

causes and implementing long-term solutions to improve service stability and customer outcomes. The role also involves contributing to large-scale infrastructure projects, problem management initiatives, and continuous service improvement activities. As a senior technical resource, you will provide coaching, mentoring, and guidance to fellow engineers, helping to develop … skills are essential, as you will regularly engage with customers and internal stakeholders through a variety of channels. Maintaining high standards of documentation, ticket management, time recording, and customer communication will be a key part of ensuring service excellence and quality delivery. Requirements: Knowledge and technical understanding of Microsoft ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture.o Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures.o Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issues.o Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

Consultant (Contract/Freelance) - Remote - Europe Overview We are supporting a global enterprise software services organisation seeking an experienced SAP Real Estate Management (RE-FX) Consultant to join its remote support and engineering team. This role focuses on providing advanced application support, troubleshooting, and enhancement services … managed services model where work is delivered in response to customer demand. Consultants are expected to be comfortable working across multiple client environments, balancing incident resolution, change requests, and continuous improvement activities. Key Responsibilities Provide L2/L3 support for SAP RE-FX, including incident management, troubleshooting ...

committees. Sponsor and oversee certification initiatives (e.g. ISO/IEC 42001) and ensure sustained compliance. 2. Enterprise Risk Oversight & Advisory Own the AI risk management framework and ensure consistent identification, assessment, and mitigation of AI risks across all markets and business functions. Oversee AI risk and impact assessment processes … senior stakeholders on complex AI risk issues, balancing regulatory compliance with business objectives. Ensure AI risk is fully integrated into the Enterprise Risk Management framework, with clear governance, reporting, and monitoring mechanisms. Act as the escalation point for material AI risks, incidents, and ethical concerns. 3. Regulatory Strategy & External ...

Network Support Engineer – Vulnerability Management Contract (Long Term ) Canary Wharf, UK Inside IR35 Hybrid (2 days a week) Key Competencies: Vulnerability Analysis & Risk Assessment Network Security & Support Remediation Planning & Execution Incident Management Documentation & Reporting Job Summary: We are seeking a skilled and detail-oriented Network Support Engineer … vulnerabilities as per defined as SLAs and security policies. Monitor and maintain network security posture, including firewalls, routers, switches, and endpoints. Support patch management processes and validate remediation effectiveness. Generate and maintain vulnerability reports, dashboards, and documentation for stakeholders. Participate in incident response and troubleshooting related to security ...

Duty Technician to support and maintain critical IT services within a complex enterprise environment. This is a hands on, operational role focused on incident resolution, transaction tracing, service stability, and stakeholder collaboration , working closely with internal teams, suppliers, and third party partners. The successful candidate will … solutions. Key Responsibilities Monitor, support, and maintain live services, ensuring availability and performance Perform transaction tracing to diagnose application, network, or connectivity issues Manage incident and problem resolution through to closure, following ITIL processes Lead and coordinate technical troubleshooting calls with internal teams and third party suppliers Work within ...

Security Manager to join their IT team. This is an elevated Manager-level role, created to support the merger of two existing Information Security Management Systems into one coherent Group-wide framework. The Information Security strategy is already in place, so this role is focused on execution, delivery, stakeholder … management and clear communication . It will suit a hands-on player-manager who can improve processes, embed controls, coordinate audit readiness and bring people with them across a complex, multi-entity environment. Key Requirements You will be an experienced Information Security Manager, ISMS Manager, Information Security Lead, Cyber ...

security and capacity planning, alongside experience managing complex infrastructure projects and leading specialist technical teams. The postholder provides senior technical guidance, oversees change and incident management processes, and ensures new services are introduced safely, effectively and in line with organisational requirements. Main duties of the job Responsible … area Microsoft Certified Infrastructure expert qualification/s in Windows Server and Azure technologies or equivalent experience Desirable ITIL qualification or equivalent IT Service Management qualification or equivalent experience Experience Essential Significant demonstrable experience of managing the delivery and support of IT networks in a Microsoft/VMware/ ...

Please do not contact the recruiter directly. Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk … lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River were acquired by State Street in October 2018. Background: A client-facing, business and technical staff ...