126 to 150 of 469 Incident Management Jobs in the UK

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential technical support. You will receive, triage, and resolve a wide range of IT-related … incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues at … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking a proactive and customer-focused Service Desk Analyst to join our Service Management team. In this role, you will deliver prompt and professional solutions for customer requests and be the first point of contact for our internal and external users, providing essential … related incidents and service requests, ensuring a smooth and efficient user experience. Your ability to communicate effectively, diagnose issues, and escalate appropriately will be crucial to your success. Responsibilities: Incident Management: Receive and log all incoming incidents and service requests through various channels (phone, email, ticketing system). Provide first-line support to users, attempting to resolve issues … support teams, providing detailed information. Track and monitor incidents, ensuring timely resolution and communication with users. Maintain accurate records of all support activities in the ticketing system. Service Request Management: Process and fulfil service requests, such as password resets, software installations, and account creations. Ensure adherence to service level agreements (SLAs) for response and resolution times. Provide clear and More ❯

Collaborate with technical and business teams to address security flaws and implement remediation plans. • Oversee application security tasks, ensuring alignment with audit requirements and internal policies. • Support change and incident management processes, with a focus on high-priority incidents (P1 & P2). • Provide guidance to development and support teams on security-related ticket requirements and process expectations, ensuring … functions, including audit preparation and policy development. • Compile and deliver regular reports, including weekly, monthly, and OSM-specific security metrics. Required Key Skills (Functional/Technical) Application Security & Vulnerability Management • Familiarity with Common Vulnerability Scoring System (CVSS) • Experience with tools like OWASP ZAP, Veracode, Rapid7 (on-prem), and Wiz.IO (cloud vulnerability management and CSPM) • Track and assist in … of network security principles and firewall configurations • Familiarity with SSO and MFA using OKTA, and directory services such as MS Active Directory • Experience with CyberArk PAM for privileged access management Security Information and Event Management (SIEM) • Use of Splunk SIEM for real-time threat detection and log analysis • Review and optimise SIEM use cases to enhance threat detection More ❯

Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation … a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and … performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk/IT Support role, or managing More ❯

customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacity planning of support teams to ensure … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of … Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯

Major Incident Manager - ITIL Belfast client are looking for a Major Incident Manager to join their team onsite in Belfast. In this critical role, you'll lead the response to major IT incidents, ensuring rapid resolution and minimal impact to business operations. Key Responsibilities: Own and lead the Major Incident process from initiation through to resolution and … post-incident review. Coordinate and communicate effectively with technical teams, stakeholders, and senior management during high-impact incidents. Act as a central point of contact for all major incident escalations. Ensure timely updates and clear communication throughout the incident life cycle. Drive root cause analysis and contribute to continual service improvement initiatives. Required Skills & Experience: Strong … Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMC Remedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside our technical and service teams in More ❯

employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM has overall responsibility for a … roll and financial reporting cut-off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including RFP responses, client meetings and … commercial risk within the accounts. Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects from time to time. Perform additional tasks as instructed by THE CLIENT FTE and/or ONNEC Management. Be More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and … or Terraform. Design and implement secure, scalable cloud architectures aligned with business needs. Maintain and support corporate and remote office networking infrastructure, using Cisco Meraki. Support the implementation and management of identity and access using Okta, including SSO integrations (SAML, OIDC), SCIM provisioning, and Okta Workflow automation. Support end-user service escalations with a focus on root cause resolution … plans, including documentation and testing. Plan and perform scheduled maintenance and infrastructure upgrades with minimal disruption. Develop scripts and automation to streamline provisioning, monitoring, and system configuration. Contribute to incident response, perform post-incident reviews, and implement long-term fixes. Work closely with Security and SRE teams to support end-to-end service delivery. Participate in Business Continuity More ❯

To co-ordinate and support with MOD and other authority assurance activities To support with the Completion of JSP processes Supporting the Development and maintenance of our Information Security Management System (ISMS) to best support the Company’s activities, including Risk Management and Accreditation Document Sets (RMADS) and Company Security Policies. You will be a strong communicator working … and procedures in place to manage risks. Looking at maintenance improvements, controls to measure threats. Involved in co-ordinating information governance, including annual Service assessments/reports and risk management, monitoring the operation of the Company’s Information Security Management System, incident management, champion security and education across the business. More ❯

Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant … assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About … You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree More ❯

house technical team. The SIOE plays a pivotal role in ensuring the stability, performance, and continuous improvement of the organisation's IT operations. This position is responsible for the management and optimisation of the hybrid cloud infrastructure which supports business-critical services. Who are the team? The Infrastructure Operations team is part of the National Audit Offices Digital Services. … responsibilities of this role • Design, implementation and administration of hybrid cloud services, including but not limited to, IaaS resources, data connectivity, data backup and restore, print, telecoms, and building management services. • Monitor system performance and availability, proactively identifying and resolving issues to maintain high service levels. • Collaborate with security and compliance teams to implement and maintain governance policies across … the hybrid cloud estate. Implement and maintain endpoint security features. • Provide technical leadership in incident and problem management, including root cause analysis and resolution planning. • Support project delivery by contributing to solution design, implementation, and documentation. • Manage a network of external technical vendors, set requirements, agree schedules and provide assurance that works issued to vendors is completed to More ❯

/Accountabilities: An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the Bank Group network infrastructure. This includes BRP capabilities, incident management and support of all components associated with these environments. Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions. Accountabilities will … issue updates, handover documentation, etc. Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery. Engage in high priority incidents (P2's) or incident calls and provide support. Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis. Ensure work being taken over is followed up … promptly while providing proper handover to the next shift as well as to the Shift Leader. Support the incident, change and problem management processes. Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services. Help develop team members, provide effective feedback and recognition when needed. Help assess training needs, process gaps More ❯

diagnose, and resolve hardware, software, and system-related issues. Act as a key liaison with third parties and government systems to escalate and resolve operational IT issues. Oversee endpoint management, including policy enforcement, configuration, application deployment, and Windows OOBE imaging. Administer virtual endpoints and assets within a cloud-hosted infrastructure. Perform patching and vulnerability management across operating systems … onboarding and offboarding processes, ensuring smooth IT access setup and deactivation. Manage licensing, user accounts, and group permissions within Microsoft 365. Proactively monitor system health, conduct Level 1-3 incident analysis, and escalate identified cyber security risks. Participate in incident management activities, including major incident response calls, adhering to ITIL support practices. Maintain and enhance network More ❯

Overview: Remote based My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the … central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team. Key Responsibilities: Take full ownership of all high-severity incidents from initiation to resolution. Assess and verify incident priority, updating and reallocating … as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm More ❯

there will also be a requirement for the Platform Manager to manage teams of contract personnel directly under the clients employment. You will be a key interface in the Management of Change approval process. Understanding the need for the changes, ensuring that the proposals put forward are technically sound, and any impacts with regards to safety or quality are … project and safety meetings as required and drive key messages to the various personnel through your professionalism and passion to deliver safely. Key Tasks • CDM o Lead the site Management team as a representative of the Principal Contractor. o Implement the Safety Management System on the OFCS. o Understand and comply with all relevant legislation with a particular … and the compliance for the roles of Principal Contractor, Contractor, and Client. o conducting necessary site inductions, delivery of pertinent safety communications at site, participating in safety leadership tours, incident management and reporting and Safety Observation reporting. o Review of Contractor pre-task planning documentation, including method statements & risk assessments to facilitate daily site checks to ensure activities More ❯

ceremony, new family, retirement Employee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Key Responsibilities Be responsible for the development and refinement of processes for issue management and incident response Oversee and ensure effective processes are in place for the handling and communication of incidents and issues across Product Clusters, Internal Teams and Stakeholders Establish … metrics and reporting systems to track incidents, issues and their resolutions Lead and run the monthly Ops and Incident review meetings with regions/stakeholders Manage the product support process to ensure efficient resolution of issues advanced to the T2 support team and customer satisfaction Own and refine our quarterly planning process Accountable for the creation and implementation of … Ops champion for our internal teams Skills Bachelor's or Master's degree in a STEM field (Computer Science, Engineering, Mathematics, etc.) or equivalent experience Demonstrable experience in product management or product operations Strong product and technical background with proven ability to communicate effectively with engineers and technical team members Demonstrated expertise in crafting and coordinating operational processes in More ❯

AMS practice, Atos provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. We have an Agile mindset and approach to our service, where we adapt to change, learn through … projects, ensuring the successful implementation of DevOps and Build capabilities. Internal Training: Contribute to internal training initiatives, sharing your expertise to empower team members and enhance overall proficiency. Partner Management: Manage DevOps partnerships effectively, ensuring collaborative success and fostering strong relationships with key stakeholders. Requirements: Proven experience in the design and implementation of DevOps practices, providing strategic guidance on More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge Deep understanding of VPNs, network protocols, and security architecture. Incident Management Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management Experience in identifying and mitigating system vulnerabilities. Automation Skills Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management Strong grasp of risk assessment methodologies and security control frameworks. Communication Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management Experience managing security projects and working with cross-functional teams. More ❯

monitor traffic, respond to suspicious activity, and conduct audits to ensure compliance. Vulnerability Analysis - Carry out regular assessments and penetration tests, develop mitigation strategies, and report on remediation progress. Incident Response - Lead incident detection, containment, and recovery efforts; conduct post-incident reviews and recommend improvements. Forensic Analysis - Investigate incidents, perform root cause analysis, preserve digital evidence, and … preferred. Security Tools Proficiency - Hands-on experience with Palo Alto firewalls, IDS/IPS, and endpoint protection. Network Security Knowledge - Deep understanding of VPNs, network protocols, and security architecture. Incident Management - Proven ability to detect, analyse, and resolve security threats and malware. Vulnerability Management - Experience in identifying and mitigating system vulnerabilities. Automation Skills - Proficiency in security automation … using scripting tools like Python or PowerShell. Frameworks & Compliance - Familiarity with ISO 27001, NIST 800-53, Cyber Essentials, and GDPR. Risk Management - Strong grasp of risk assessment methodologies and security control frameworks. Communication - Able to communicate technical concepts clearly to both technical and non-technical stakeholders. Project Management - Experience managing security projects and working with cross-functional teams. More ❯