126 to 150 of 267 Incident Management Jobs in the UK

across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking … cloud services, security best practices, and modern IT support environments Experience handling escalated incidents and managing competing priorities effectively Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? Join a growing ...

customer requests for security information, including assurance responses and security questionnaires Oversee third-party and supplier security risk through audits, reviews and ongoing compliance management Identify, escalate, mitigate and review information security risks, issues and opportunities for continual improvement Recommend and support the implementation of appropriate security tools, systems … knowledge of NIST CSF and NIST SP 800-53 Excellent understanding of relevant legal, regulatory and compliance requirements Proven experience implementing and operating security management in line with legislation and standards Experience conducting investigations, incident response and producing clear, high-quality reports Strong background in risk management ...

rollback frequency Standardise release processes across engineering teams Implement progressive delivery practices Reliability & Observability Define and track SLIs/SLOs Enhance monitoring, alerting and incident response processes Lead post-incident reviews and root cause analysis Drive reduction of operational toil Security & Compliance Embed DevSecOps controls into pipelines Implement … preferred) CI/CD tooling experience (GitHub Actions, GitLab CI, Jenkins) Experience operating production SaaS environments Strong observability tooling knowledge (Datadog, Prometheus, ELK etc.) Incident management and root cause analysis experience Experience in regulated or security-conscious environments is highly desirable ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology’s operational input into ...

Manager: Support the Technology Services Manager in the day-to-day operation of the IT Service Desk, including workload planning, rota coordination, and the management of urgent or complex support issues. Monitor and manage incident and request delivery by Managed Service Providers, ensuring performance is in line with … agreed Service Level Agreements and escalating issues where required. Ensure consistent application of agreed call handling, incident management, and request fulfilment processes across the Service Desk. Provide remote and on-site technical support to colleagues across multiple locations where necessary. Be accountable for Technology's operational input into ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

Computer Driving Licence) or equivalent qualification. Good standard of education, including English and Mathematics. Strong Microsoft Office and keyboard skills. Experience using Service Desk, incident management or service request management tools. Excellent organisational and administrative skills. Strong verbal, written and telephone communication skills. Ability to build effective … relationships with stakeholders at all levels. Self-motivated with excellent prioritisation and workload management skills. Positive, enthusiastic approach with a strong customer service focus. Desirable Microsoft certifications or qualifications. Experience working with technical suppliers and third-party vendors. Knowledge of procurement processes and systems. Ability to travel to multiple ...

digital products and services across the Northern European Hub. Gather, analyse, and translate business requirements into user stories and acceptance criteria. Assist with backlog management, sprint planning, and agile ceremonies. Collaborate with technical and business stakeholders across multiple countries and functions. Support incident management, change requests … Business Technology, or a related discipline. Understanding of Agile methodologies and product development principles. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Familiarity with Jira or similar agile delivery tools. Interest in AI, automation, and emerging technologies. Experience with Microsoft 365 tools such as SharePoint ...

heart of everything we do — and we’re looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation’s migration from ...

analysed and updated to ensure compliance; lead a range of audits which will check compliance with the DSP toolkit, research and development and incident management activities, developing improved systems and processes for data quality, data security and protection, dataintegrityand availability. work in partnership with theGroupsCyber SecurityLeadto ensure that … ensure they are appropriately managed and actions are taken Escalate incidents to the relevant DPO when they meet the criteria for a Serious Incident/reportable to the ICO Manage the DSP Toolkit Incident reporting mechanism, ensuring all SeriousIncidentsare reported with 72 hours Provide IG input,advice, guidance ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

configuration) i.e. ArcSight within an enterprise SOC. Experience in creation of use-cases, analytics and playbooks . An understanding of cloud Conduct real-time management of security incidents from detection to resolution. Technical Knowledge within anti-virus, networking, vulnerability management, encryption, Microsoft technologies, Linux. Knowledge of Information Security … ITIL based environment. Strong problem-solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Highly desirable: Degree level qualification; preferably in technical, engineering ...

software issues for computer systems, printers, mobile devices, and other peripherals. Provide technical assistance for software applications and recommend solutions to resolve problems. Incident Management: Log and track all support incidents and service requests using the IT ticketing system. Prioritize and manage multiple support requests to ensure timely … effective resolution. Escalate complex issues to appropriate IT support teams when necessary. User Account Management: Create and manage user accounts, passwords, and access permissions based on company policies and security protocols. Assist with onboarding and offboarding processes for employees, ensuring proper access to IT resources. Software and System Configuration ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

issues, ensuring effective coordination between Client Services, Operations teams and external engineering partners. The successful candidate will combine strong technical troubleshooting capability with data management and reporting expertise to support both operational delivery and wider business requirements. Key Responsibilities Provide day-to-day operational support for the platform, ensuring … processes. Skills & Experience Required Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role. Strong troubleshooting and incident management skills. Experience working with cross-functional teams and external technical partners. Strong SQL skills, including querying, data extraction and manipulation. Experience using ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

Validation Engineer include: • Perform end to end vehicle validation for connected car services • Ensure the test resources are available to complete validation tasks • Raise incident tickets in the incident management system and track them through to closure • Follow testing methods & procedures, to ensure robust validation ...

setup and user provisioning Act as a visible, approachable on-site IT presence during a period of organisational growth Help establish effective collaboration, document management and information-sharing practices IT Oversight & Supplier Management Act as the internal technology lead and intelligent customer for the MSP Work with … external MSP on licensing, configuration and security controls Manage escalations and ensure issues are resolved effectively Monitor service quality, incident management and supplier performance Identify risks, gaps and improvement opportunities Provide clear updates and reporting to senior stakeholders Support IT governance and cyber security oversight within a regulated ...

production processes, automation via scripting, and permit-to-operate sign-offs on each application release. Monitor and respond to tickets submitted through the incident management system, prioritising and handling service requests and incidents effectively. Troubleshoot alerts and escalate unresolved issues to the appropriate team, providing relevant diagnostic information … document technical processes around application support, building a stronger and more consistent operational baseline. Work collaboratively with product owners on change requests, issue management, and priority setting. Provide off-hours support to resolve critical system problems outside standard business hours when required. Essential Requirements Bachelor's degree in Computer ...

Technical Incident Managers, Operational Analysts, 24x7 Operations (DV Cleared) required by our government clientLocation: Milton Keynes, Bucks(commutable from Northampton, Bedford, Luton Working in a DV Cleared (Developed Vetting environment-candidates must hold current DV Clearance (or eligible) Paying c.£600 to £650 a day Shift Pattern: 24x7 rota … command, maintaining a Real Time operational picture across cyber, network, service, and physical domains while enabling confident, informed decision-making Ideal Background Major Incident Manager with technical exposure Senior SOC/NOC Analyst stepping into leadership Service Operations or Control Room Lead Nice to Have Experience with ServiceNow ...

contribute to good cyber security practices In detail, the role will involve : log-analysing security posture-monitoring Trellix antivirus-reporting and some EPO management tasks secure physical and electronic destruction of sensitive data helping the business to protect sensitive information (e.g. encrypting data) educating and awareness through spam-testing … incidents defining cyber policies and cyber standards assessing third-party suppliers' cyber standards keeping abreast of current and emerging threats Skills required : understanding log management (at an analysis level only): Microsoft Windows and AD log structure network system log, e.g. Cisco and Checkpoint Office 365 and Defender security knowledge ...

logistics and technical teams to ensure effective service delivery. Maintain technical documentation, reporting and knowledge base content. Drive continuous improvement across support and service management processes. What you’ll bring Experience supporting complex technical systems within secure or regulated environments. Background in IT service delivery, incident management and customer support. Knowledge of ITIL frameworks and service management processes. Experience within defence, electronic warfare or military communications environments highly desirable. Strong communication skills with the ability to build effective customer relationships. This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical ...

Cloud Platform Engineer Location - Glasgow - fully on site Duration - 40 weeks Contract AWS SRE Engineer - Incident Operations (AWS & Snowflake) We are looking for an AWS Site Reliability Engineer (SRE) with strong incident operations experience to support and improve the reliability of cloud and data platform services across … Snowflake. The role focuses on proactive monitoring, rapid incident response, service restoration, root cause analysis, and operational automation. The ideal candidate will have hands-on experience with AWS infrastructure, Snowflake operations, observability tooling, and on-call support in production environments. Key responsibilities: Lead incident triage and resolution ...