126 to 150 of 375 Incident Management Jobs in the UK

extremely talented team, you will have every opportunity to show your potential, and excel in a challenging, and rewarding environment. Role Requirements Microsoft Infrastructure Management: Support the current infrastructure stack, including Microsoft Entra ID, SSO, Azure, VMs consisting of domain controllers, file servers, hosted RDS environment, and other hosted … availability via the internal monitoring platform. Report on compliance with required policy, and remediation efforts where applicable. MDM/Intune/Autopilot/Endpoint Management Support the current MDM stack, including Microsoft Intune, Apple Business Manager, and MaaS360 (legacy). Support device endpoints using Manage Engine Endpoint & Applications Manager. ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel ...

successful database restoration and disaster recovery preparedness. Conduct backup validation, recovery testing, and regular disaster recovery exercises. Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption. Implement and maintain database security standards, user access controls, and compliance requirements. Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution. Create and maintain technical documentation, operational procedures, and best practice guidelines. Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

successful database restoration and disaster recovery preparedness.*Conduct backup validation, recovery testing, and regular disaster recovery exercises.*Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption.*Implement and maintain database security standards, user access controls, and compliance requirements.*Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution.*Create and maintain technical documentation, operational procedures, and best practice guidelines.*Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience *Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance, and reliability through proactive monitoring, rapid incident resolution, and effective troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process … emerging AV technologies is vital to drive innovation and maintain the highest service standards across the Operations team Key Responsibilities Provide Level 3 incident management and resolution for all AV equipment and systems across clients London and regional facilities, including troubleshooting, diagnosing, and repairing audio, video, lighting ...

customer service, translating technical jargon into easy-to-understand terms Key Responsibilities : Primarily End user support - AD, AAD, Office 365, Teams, Exchange, Intune, autopilot, incident management, request fulfilment, purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure … Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent the brand calmly and professionally You will be proficient in IT support, both on IT hardware and Audio Visual ...

Example: Win10, Win7, etc.). Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners. Capable of ensuring device health is monitored, reported and remediated (DEX). Capable … site technical services (proactive and reactive) Smart Hands to the Customer and its associates. Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU). Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment ...

documentation. Identify architectural weaknesses, dependencies, technical debt, and vendor lock-in risks. Assess scalability, performance, resilience, availability, and overall platform reliability. Review cybersecurity, access management, data protection, incident management, and compliance with relevant standards. Evaluate engineering team maturity, CTO capability, technical leadership, organisational structure, software delivery processes … ability to execute the product roadmap. Produce technical recommendations identifying risks to be addressed both before investment and during post-investment integration. Portfolio Management & Value Creation Monitor execution of technology and product roadmaps across portfolio companies. Evaluate product, technology, and operational KPIs, including: system uptime engineering velocity software release ...

future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across all network platforms. Maintain and evolve technical standards, ensuring consistency and reliability. … decisions and future improvements, based on operational experience. Team Leadership Lead and support a small team of network engineers. Allocate workload across BAU, and incident support. Provide day-to-day technical guidance and mentoring. Ensure strong team performance and accountability. Operational Delivery Support and maintain LAN, WAN, WiFi ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that … service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

following functions: Subject Access Requests (SAR) under the Data Protection Act 2018 Freedom of Information (FOI) requests under the FOI Act 2000 Records Management: archiving of records including filing, tracking and the correct application of destruction schedules Confidentiality and Caldicott Support Data Security and Protection Toolkit (DSPT) Incident Management Information Risk Management Information Security Data Protection Duties Main duties of the job To support the implementation of the Information Governance Framework for the Trust taking into account legislation and NHS requirements as set out in the DSPT. To assist the IG Manager/Officers ...

trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely with global teams in APAC and US* Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights* Occasional weekend work … Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues* Working knowledge of multiple buy-side or sell-side Order Management Systems* Strong understanding of international equity market mechanics, flows, and settlement processes* Proven ability to lead multiple projects simultaneously, delivering to deadlines* Expert-level ...

trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely with global teams in APAC and US. Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights. Occasional weekend work … Advanced experience in troubleshooting network problems: firewalls, routing, DNS, load balancers, and connectivity issues Working knowledge of multiple buy-side or sell-side Order Management Systems Strong understanding of international equity market mechanics, flows, and settlement processes Proven ability to lead multiple projects simultaneously, delivering to deadlines Expert-level ...

description Job responsibilities Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by: Providing first and second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring … with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment. Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers. Supporting the Trust in meeting ...

GitOps deployment workflows. Manage cloud networking, connectivity and platform security. Implement platform observability including logging, monitoring, metrics and distributed tracing. Automate platform provisioning, configuration management and operational tasks. Support deployment and operation of identity platform components and supporting services. Implement secure secrets management and certificate lifecycle automation. Configure … compliance with enterprise security, governance and regulatory requirements. Optimise platform performance, scalability and cost efficiency. Develop operational tooling, scripts and self-service capabilities. Support incident management, troubleshooting and root cause analysis. Collaborate with Security, Architecture and Engineering teams to deliver secure platform services. Contribute to platform standards, operational ...

GitOps deployment workflows. Manage cloud networking, connectivity and platform security. Implement platform observability including logging, monitoring, metrics and distributed tracing. Automate platform provisioning, configuration management and operational tasks. Support deployment and operation of identity platform components and supporting services. Implement secure secrets management and certificate lifecycle automation. Configure … compliance with enterprise security, governance and regulatory requirements. Optimise platform performance, scalability and cost efficiency. Develop operational tooling, scripts and self-service capabilities. Support incident management, troubleshooting and root cause analysis. Collaborate with Security, Architecture and Engineering teams to deliver secure platform services. Contribute to platform standards, operational ...

matters, helping to promote a strong culture of awareness and compliance across both the Technology function and the wider organisation. Working closely with Technology management teams, business units and internal and external stakeholders, the role supports the achievement of organisational objectives and ensures that Technology governance, risk and compliance … skills, knowledge and capabilities required to deliver effective governance, risk and compliance activities. Champion the value of governance, risk and compliance at management level, driving cultural change and embedding best-practice GRC principles across the organisation. Support the management and continual improvement of the Technology GRC and Risk ...

complex conditions for a regional,nationaland international population. The Cancer Directorate are looking to recruita highly motivated team member to support the Quality Management team inmaintainingthe Cancer Directorate quality management systemwhich encompasses six specialisms that attend over 5,000 new patients per annum. The Cancer Directorate Quality Management team providescross directorate support for: Documentmanagement Audit Risk and incident management Inspection preparation Governance data preparation and analysis All to ensurewe make informed decisions around patient safetyandare compliant forexternal accreditations/surveys such as CQC, CHKS and JACIE. Main duties of the job Tomaintainquality controlled documents ...

escalate where necessary. Communicate planned maintenance and service incidents to the user community. Maintain accurate ticket updates and contribute to the knowledge base. Support incident management processes, including major incident escalation. Assist with maintaining secure, reliable IT services within highly regulated environments. Travel to remote customer locations … occasion where required. Essential Criteria Windows 10/11 administration Azure/Entra/AD administration Microsoft 365 administration Endpoint Management Running of PowerShell scripts End User Device provisioning, onboarding of users Understanding of security concepts (MFA, Conditional Access) Atlassian suite of ITSM equivalent tooling Linux exposure (Ubuntu, CentOS ...

ensure the resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps ...

with technical and business stakeholders. Key responsibilities: Develop, configure and customise ServiceNow ITSM applications, workflows and automations. Design, build and support ServiceNow modules including Incident, Problem, Major Incident Management, Change, Request, Service Catalogue, Knowledge, CMDB, CSDM, Portal and ITOM. Develop integrations with external systems using APIs … best practice, platform governance and ITIL standards. Required experience: Proven experience developing and configuring ServiceNow ITSM solutions. Strong knowledge of core ITSM modules, including Incident, Problem, Change, Request and CMDB. Experience with ServiceNow Scripting, integrations and platform administration. Strong understanding of ITIL processes and ServiceNow best practice. Excellent communication ...