126 to 150 of 483 Incident Management Jobs in the UK

based CI/CD pipelines, AWS environments and infrastructure-as-code workflows. This includes improving SAST, software composition analysis, secret scanning, IaC scanning, vulnerability management and AWS misconfiguration management so that findings are actionable, low-noise and owned by the right teams. … security mindset: you know how to work with engineers, explain risk clearly and design controls that help teams move securely without unnecessary friction. Vulnerability management at scale: experience improving how application vulnerabilities, dependency risks, bug bounty findings, penetration test findings and advisories are identified, prioritised, owned and remediated across ...

Figaro SME - Wealth Management Excellent opportunity opens to join a growing Wealth Manager as their new Figaro SME. With strong exposure to the Figaro software , this role offers the opportunity to join a highly regarded financial services organisation, supporting a suite of business-critical applications used across the business. … maintaining application stability, driving service improvements, and ensuring users receive a first-class support experience. The position provides broad exposure across application support, incident management, software releases, testing, and change initiatives within a dynamic and collaborative environment. Main Responsibilities Provide day-to-day support for Figaro applications, ensuring ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

Global Technology team, you will be a key contributor on the infrastructure side of the team, supporting the cloud infrastructure that underpins Portfolio Management capabilities for the Fixed Income business. You will help build, manage, and support the AWS infrastructure for various portfolio management services including what … reliable, scalable, and production-ready. You will be part of a cross-functional team of engineers and product owners building the Spectrum Portfolio Management Fixed Income product, working primarily on a large, Terraform-driven estate on AWS, with the opportunity to grow into server-side development in Java (Spring ...

ways to improve the automated tests to make them more efficient. You can work closely with developers, devops engineers and business stakeholders (operations, incident management and product management) to understand the positive and negative impact software can have on end users and provide accurate updates … blockers as they occur and help to unlock the progress of testing Collaborate, communicate & work effectively with geographically distributed cross-functional teams Defect Management, ensuring that defects are effectively triaged and managed until resolution Promote the value of solid testing practices to all delivery stakeholders and influence adoption ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Description The Associate Manager - Cyber Security Incident Response will play a pivotal role within WTW’s Global Information and Cyber Security Defence (ICSD) function, leading the response to complex security incidents … driving initiatives to enhance WTW’s Cyber incident management capabilities. This mid senior-level role requires a highly experienced professional with strong expertise in incident response and cybersecurity. The individual will work as part of a global, multi-disciplined security community with strong support across the business ...

Great Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Technology team are looking … infrastructure across on-premises and cloud environments. The ideal candidate will have a strong background in systems administration, automation, cloud technologies and identity management, with some exposure to database operations. You will help keep Baringa's infrastructure reliable, secure and continually improving by solving complex incidents, supporting Windows ...

responsibilities will include: Managing the performance, resilience and lifecycle of cloud services, infrastructure, devices and applications. Administering Microsoft 365, Entra ID, identity and access management, endpoint security and corporate SaaS applications. Maintaining corporate networks, including firewalls, switches, wireless, VPN, DNS and DHCP. Implementing configuration changes, integrations and automation … improve efficiency and consistency. Monitoring service health, capacity, performance and security, proactively addressing risks and vulnerabilities. Leading complex incident resolution, root-cause analysis and security investigations. Coordinating patching, upgrades, backups, recovery testing and business continuity arrangements. Maintaining technical documentation, operational procedures, asset records and IT service-management standards. ...

appropriate coverage, prioritisation and responsiveness to business needs. Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

practices. Oversee IT operations, including infrastructure, support, applications and cybersecurity to ensure system stability and service continuity. Act as deputy for cybersecurity monitoring, threat management, incident response and improvement of protective controls. Assist with IT budgeting, cost control, vendor management and procurement to ensure effective financial governance. … requirements. Lead and/or support IT projects including planning, resourcing, tracking, reporting and risk management. Prepare reports, documentation, KPIs and updates for Senior Management and the Board when required. Act as deputy for the Head of IT during absence, taking responsibility for escalation, decision-making and operational oversight. ...

Supply Chain. Focusing on the MAM and related integration layers and the vendors who build, configure and support these. This role owns the operational management of live services, including incident, change and release management. The role sits between Media Operations and Media Technology, translating operational challenges into clear … SaaS platforms and integrations between systems, ideally within a media/content supply chain (MAM, CRM or similar).Experience with service/run operations: incident management, release management and QA practices. Strong stakeholder management skills, confident working with vendors, internal technical teams and business/operations ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

control and audit-ready governance artefacts. Identify delivery risks and blockers early, driving appropriate actions and escalation to keep projects on track. Reporting & Stakeholder Management Own regular project and service reporting, providing clear and concise updates on progress, delivery confidence, RAID status, supplier activity, financial position, key decisions … suppliers to maintain alignment and resolve blockers. Facilitate meetings and discussions in a way that drives clear decisions, ownership and follow-through. Financial & Supplier Management Support financial management across IT projects and technology services. Track budgets, forecast costs, monitor purchase orders, review invoices and provide visibility of supplier ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … role. You will support IT and cyber security audits, maintain application security controls, assess new or updated services and assist with cyber incident investigations and response testing. You will also collaborate with the wider IS and IT teams to strengthen security controls and improve operational resilience. Skills and Experience ...

critical works. Manage capacity across power, cooling and whitespace, forecasting demand and flagging constraints early. Oversee preventative and reactive maintenance programs, defect management and lifecycle planning for mission-critical equipment. Own and enforce data centre standards covering whitespace, containment, structured cabling, IT deployment and decommissioning. Incident management and resilience Lead 24x7 incident response for facility events, coordinating technical teams, vendors and stakeholders through to resolution and root-cause review. Strengthen business continuity and resilience planning, including testing of failover, generator and UPS systems. Apply ITIL-aligned incident, problem and change management practices across ...

Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise … practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities Review and validate the existing Jira Service Management architecture Assess the operating model and alignment to ITSM best practice Conduct architecture and process gap analysis Evaluate CMDB maturity, structure and data model ...

Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise … practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities * Review and validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure and data model ...

Service Manager Role Purpose The SAP Service Manager is responsible for the effective end-to-end management and delivery of SAP application and integration services across a complex SAP landscape including SAP ECC, SAP APO, SAP BW and SAP PI. The role provides the key service management interface … ensure that SAP services are stable, supported effectively and continuously improved in line with agreed service levels and business requirements. ________________________________________ Key Responsibilities SAP Service Management Take overall responsibility for the day-to-day service management of the SAP landscape. Act as the primary service management point ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, packaged and unpackaged software installs, recovery, disposal, low-level comms room support and maintaining … know it's the right role for you too. You will need: Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer An engaging and customer focused attitude, with proven customer service skills Exceptional verbal and written communication skills, with ...

play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business … wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget. Typical duties include (not limited to): Support the GTS Service & Operations Manager with ...

practices that improve service delivery. A key principle of the role is to prioritise engineering and automation over repetitive manual support. Operational support and incident-related activities should account for no more than 50% of the SRE team's time, with excess support demand returned to the relevant product … platforms such as AWS, Microsoft Azure or OpenStack. Monitoring and observability: Experience monitoring large-scale systems, ideally using technologies such as the ELK Stack. Incident management and troubleshooting: Proven ability to diagnose application issues, investigate service outages and resolve technical problems across different layers of the stack. Automation ...

Responsibilities Deliver and maintain secure, resilient infrastructure and platform services Champion security best practices across infrastructure design, configuration, and operations Support infrastructure hardening, vulnerability management, monitoring, and incident response activities Implement and maintain Infrastructure as Code solutions Collaborate with engineering, architecture, and security teams to improve platform reliability … security posture Provide expert guidance on secure environments, configuration management, and identity and access management Drive automation and continuous improvement initiatives across infrastructure services Ensure solutions align with security standards, compliance requirements, and industry best practice Essential Skills & Experience Strong Linux administration and engineering experience Proven experience with ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate … daily operations of a fast-paced, mature Service Desk supporting 400+ end-users. Own the triage process, driving immediate improvements to first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage ...