176 to 200 of 229 Incident Management Jobs in the UK

Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The … Essential) Maths GCSE or equivalent, grade C/4 (Essential) About the Employer FMG SUPPORT LTD FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance … and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services. more »

standards, including Cyber Essentials, ISO 27001, 27002, Data Protection Act, and GDPR. In-depth knowledge of the Microsoft O365 environment, threat intelligence analysis, Security Incident Response processes, disaster recovery, and business continuity principles. Familiarity with security testing principles, vulnerability scanning, risk identification, resolution, and reporting. Experience in formal document … creation, such as reports or procedures. Key Responsibilities include but not limited to: Assist with security incident management and response activities, emphasizing cyber threats. Conduct daily, weekly, and monthly security checks, reconciliation, and compliance checks. Handle security alerts and inquiries from systems and end users. Complete client security more »

assess the risks associated with first line of defence (1LOD) business line activities, assisting in compiling, and maintaining a complete control framework for risk management activities. Support the business lines and functions to identify risks from the First Line. Key responsibilities Undertake quality reviews, taking a risk-based approach. … sharing with key stakeholders Maintain a full audit trail with clear records to support review conclusions, stored in accordance with the bank s records management conventions. Ensure all Risk Incidents are documented, and root cause is established. Oversight of remedial actions to ensure risks are mitigated. Full audit trail … is established, and trend analysis is undertaken. Key Skills required Experience of 'incident management'. Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model. Knowledge and understanding of risk control arrangements. Knowledge of more »

managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks * Comply with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of … incidents and Fulfilment of requests according to the requirements of the business * Capture and record all information and data as directed by the IT Management System * Carry out qualitative checks on all relevant IT systems * Carry out general administrative tasks * Communication of potential/current issues with all team … members * Management of workload demands within tight deadlines * Undertake such other duties as may be delegated by the Head of IT Service Desk or others in direct line management. * Undertake such other reasonable duties, commensurate with the job holder's experience and qualifications, as may be required for the more »

Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party … AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career more »

1st/2nd Line IT support role · Active Directory/Accounts Administration/Fault Finding · Supporting IT or Audio-Visual hardware, software or services · Incident Management/Request Fulfilment · Experience of working in a customer focused IT environment · Microsoft Certified qualification/ITIL foundation · Proficient user in a more »

team of model builders. Experience with Anaplan integrators like Anaplan Connect, APIs, and Informatica (Hyperconnect). Experience in regional/global Application Operations & Support Management role and understanding of data integration is a plus. Expert skills of Excel spreadsheet modelling, pivot tables, formulas, charts, etc. Experience in running Helpdesk …/support to end-users, incident management, and problem-solving. Lean/Agile Product Development expertise and experience. Proficiency in English language and ability to communicate technical topics in a simple way to non-technical audience. SPECIALIZED SKILLS: Strong problem-solving skills with a solutions-oriented approach to … challenges and root cause analysis capabilities. Ability to effectively communicate product architectures, design proposals and negotiate options at senior management levels. Ability to act independently and exercise independent judgment and discretion within generally defined practices and policies to carry out responsibilities. Ability to work in a fast-paced and more »

data loss Undertake maintenance tasks to ensure system stability Install, configure and maintain SQL servers in various environments Assist in ensuring optimal database performance Incident management and recommend solutions Analyzing and automating tasks Build solutions from scratch Adopt new technologies into the company stack and experiment with new more »

development web and mobile front-end technologies such as React, Java, APIs & microservices, PostgreSQL, data structures, workflow Knowledge of Site Reliability Engineering, automation, observability, incident management, resilience, disaster recovery, high availability, documentation IAM engineering experience, authentication, authorisation, single sign-on, multi-factor authentication, user lifecycle management, hands more »

Collaborate with the IT Operations team to ensure the delivery of performant and reliable platforms to our valued clients. Provide expert-level support, including incident/problem diagnosis and resolution escalation to the Customer Support team. Conduct routine checks and triage activities, swiftly addressing any issues to uphold service … standards. Manage event and incident management for our cloud platforms, ensuring seamless operations. Execute planned change requests and maintenance activities on hosted infrastructure, prioritising customer satisfaction. Facilitate customer deployment activities and maintain comprehensive documentation on infrastructure requirements. Offer management and support for on-premises/dedicated clients more »

groups where required. Engagement in individual and team KPIs will form an important part of this role. Key Actions To accurately record and manage incident and requests reported to the Service Desk, using the relevant ITSM tools in a timely manner in accordance with agreed SLAs and performance KPIs … meet the requirements of the Service Desk To participate in project based work and other departmental activities including the performance of routine procedures and incident management Essential Skills needed to fulfil this role: Previous call centre or Service desk/IT support experience Experience of using enterprise level more »

Application Support team. A hybrid role with the option to work remote 4 days with 1 day in the London office. Key Responsibilities - Provide incident management to various applications. - Troubleshoot & diagnose application issues. - Review & acknowledge alert notifications, escalating where necessary. - Manage the out of hours deployment of application more »

collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) Identify cases that require escalation (either technically or strategically) Create and maintain incident management requests to product group/engineering group Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer more »

will need the following experience - Essential experience - Relevant Database Certification in Oracle or SQL server depending on the specific technical requirement. Experience of database management tools such as OEM, PLSQL & TOAD. Experience of carrying out routine configuration/installation and reconfiguration of database and related products. Has experience of … using an incident management tool for recording, progressing and reporting of incidents. Continual Service Improvement. Relevant database modelling and design tools. Basic knowledge of enterprise architecture and benefits of its adoption. Prepared to participate in out of hours standby duties. Desirable experience - Relevant Application Server Management/ more »

efficient and effective solutions and services. Considerable experience in an IT managerial position with responsibilities for operations, planning, people, and relationship management. Broad IT Management/Contracts experience, including infrastructure development, delivery, and operational management. Managing Successful Programmes (MSP)/APMP qualification is desirable. Day to Day of the … with the wider Technology Services and Information Security teams to provide SME capability and align development activity with operational and strategic requirements. Own the Incident Management process for cyber-related incidents. Plan and deliver resources to create an effective Security Operations function that addresses risk and aligns with more »

team is solely focussed on dispute resolution in Cyber and Technology. Responsibilities include: Pre-breach: Developing preventive strategies and providing advisory services to clients. Incident Management: Overseeing the entire process of handling cyber security incidents. Regulatory Compliance: Managing regulatory investigations and enforcement actions. Litigation Management: Handling litigation more »

have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to provide solid incident management resolutions Progressing all incidents in a timely manner to ensure SLAs are met Tracking of all incidents and escalation and closure of more »

during live events (including non-technical issues) and escalate to appropriate service providers; track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

during live events (including non-technical issues) and escalate to appropriate service providers track to resolution, ensure client is kept fully informed Ensure that incident management process is followed so that faults, failures and equipment maintenance is captured and resolved The Technical Event Producer will be responsible for more »

Legal experience CIPP/E certified. Certifications in data privacy, legal, compliance information risk or information technology BCS qualification in Data Protection Data breach incident management more »

nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. What you'll do more »

address potential vulnerabilities and risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct root cause analysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly … and infrastructure-as-code (IaC) tools. - Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of … with Company Policies and Security Infrastructure - Familiarity with AWS Security Best Practices and the business Setup - Integration into DevOps Workflow Within 3 months: - Security Incident Handling and Remediation - Security Automation and Tooling - Security Compliance and Auditing - Collaboration with Development Teams Within 6 months: - Threat Modelling and Risk Assessment - Continuous more »

contract basis. We are looking for a 3rd line Core Application support Engineer to maintain a complex secure solution. The role will primarily involve incident management on our clients' live system, on incidents that have been escalated from 2nd line resources that are often remotely based environments. Additional … for dependable and experienced support staff that are not afraid to own problems and incidents and deliver solutions to issues. Mandatory Skills : * SharePoint - Server management, SharePoint permissions, SharePoint Application integration * VMWare Horizon VDIs * VSphere virtualization * Group Policy management * SKYPE server * File Share and NTFS permissions * NGINX * Hyper V more »

Service Desk 2nd Line Support Analyst who will report into the Service Delivery Manager. The IT Operations team is friendly and includes Service Delivery Management (incl. Service Desk), Infrastructure, and IT Security, spanning multiple sites across the UK. The work is diverse and interesting no two days are alike … and there is an opportunity to get involved with the rest of the IT Operations teams, Solutions, Project Management, and firm-wide users from the UK, Europe, and Asia. Key Responsibilities: Provide 1st and 2nd Line remote and desktop support. Onsite IT support within the Leeds office. Onsite leadership … with Incident Management. Monitor the call queues and ensure that all targeted Service Levels are met. As needed, work with other analysts to provide initial triage of all calls into the Service Desk, ensuring that tickets passed on to downstream resolver groups are documented appropriately. Contribute to and facilitate more »

Warrington. The role of the Fleet Controller/Fleet Maintenance Controller/Fleet Administrator/Workshop Administrator/Workshop Controller: To assist in the management of day-to-day operations of the rental and contract fleet of vehicles To ensure all rental documentation is correctly completed To ensure all … procedures To complete general administration tasks updating customer insurances, and various fleet reports Booking appointments with customers and third-party workshops Maintain and update incident management To assist in managing driver resource daily including all legal requirements To assist in minimising the off-road time for all vehicles more »