176 to 200 of 469 Incident Management Jobs in the UK

configuration, and maintenance of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and … new partner firms, including IT due diligence and remediation planning. Provision of quality 3rd line technical support and escalation handling. Accurate issue tracking and resolution documentation. Time and workload management across multiple incidents. Occasional travel and out-of-hours work for deployments and integrations. Execution of live changes via approved change management procedures. Mentoring and guidance to users … and colleagues. Relationship management with third-party service providers. Ownership of incidents and requests, escalating when necessary. Job Requirements: Exceptional customer service skills. Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills Microsoft Windows More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change … management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce future incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs More ❯

CD, observability, scalability, and reliability and lead the evaluation and implementation of new technologies that can improve platform performance, cost-efficiency, and developer productivity. Implement security architecture and risk management Oversee the security architecture of the platform, ensuring robust defences against evolving threats, developing compliance frameworks and working with engineering leadership to understand how security can be "by default … CI/CD platform and a container orchestration system Experience of implementing and managing data and security compliance History of coaching and mentoring high-performance, autonomous teams Experience of incident management workflows and expectation management Proficient with project management software to help scope and refine roadmaps of work Our Ways of Working: We all come into More ❯

audits, and organising compliant disposal of outdated technology. Perform routine patching, updates, and IT housekeeping to keep systems in optimal condition. Support implementation and ongoing compliance with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience 2+ years of experience in a support or technical analyst role. Experience supporting Microsoft Dynamics 365 applications. Exposure … to working in a reseller, consultancy, or managed services environment. Strong understanding of IT support processes, including triage and escalation workflows. Familiarity with ticketing systems, incident management, and service-level driven environments. Familiarity with ITIL or other service management frameworks Technical Skills Working knowledge of Microsoft Dynamics 365 CRM. Strong troubleshooting skills across desktop and infrastructure environments. … Microsoft Office 365 administration. Active Directory and Exchange Online. Windows 10/11 operating systems; familiarity with macOS is a plus. Networking fundamentals (DNS, DHCP, VPN). Asset lifecycle management including secure disposal. Experience with cloud services, remote support tools, and cybersecurity principles. Microsoft Certified Professional or willingness to achieve MCP qualifications through self- study Personal Qualities A client More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

achieved through our next-generation technologies, ongoing improvement in manufacturing sustainability, state-of-the-art facilities, and, most importantly, investing in our people. We are expanding our site IT Management team following a recent promotion by hiring a Factory IT Manager to lead IT-related operations in a high-volume, fast-paced semiconductor manufacturing site. What our Factory IT … staff or contractors on-site, including a dedicated Factory Systems Support team (CIM), Operational Technology Engineers, Data Engineers, and Web Developer Monitoring and reporting on system performance, availability, and incident response metrics Providing leadership in incident management and root cause analysis for system-related issues, while also ensuring effective change control procedures for all changes introduced to … understanding of IT networking, databases (SQL, Oracle), server (Windows, Linux), storage systems, and virtualization Familiarity with cybersecurity frameworks and regulatory compliance relevant to semiconductor manufacturing Excellent problem-solving, project management, and communication skills Ability to lead cross-functional teams and manage multiple priorities in a high-pressure environment Ability to work on-site full-time with occasional travel to More ❯

learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources. Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and … and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution. Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review … workflows, including video/audio encoding, transmission technologies, and routing. In-depth TCP/IP networking knowledge, including switching, routing, and multicast. Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation. Excellent incident management and problem-solving skills; ability to remain calm under pressure. Exceptional communication, interpersonal, and customer service skills. Strong analytical skills with More ❯

is comprised of a number of permanent support staff based at multiple sites whose priority is to provide 2nd line desktop support to the NUH staff through the call management system. In addition, the team will provide; Installs, moves and changes. On Call provision. Management of the desktop and printer estate. Additional technical duties as agreed with the … are striving to be better represented at NUH. Digital Services comprises a multi-disciplinary team of professional staff concerned with providing a wide range of services in Information, knowledge management, computing and telecommunications. Many of those services incorporate large multi-user systems which are interfaced together. Job description Job responsibilities To troubleshoot and resolve support incidents escalated to the … EUC team via the call management system. Visiting the customer location or use remote tools to assist in troubleshooting and resolving the incident. To participate and contribute to desktop/network surveys in order to facilitate installations and moves, ensuring the data cabling infrastructure is secure and follows all Digital Services infrastructure standards. To provide EUC technicians with technical More ❯

projects and operations. Duties include collaboration with partners and stakeholders, overseeing operational aspects of the program, working with SMEs to assure alignment with partner programs such as Global Crisis Management, Disaster Recovery, and Business Continuity. Primary Responsibilities: • Collaborate with Enterprise Resilience leaders to identify and assess risks with our programs. • Provide recommendations to minimize risk within programs • Integrate risk … you may be interested in. Required Qualifications: • Ability to demonstrate subject matter expertise in project scope, milestones, risk identification, project methodology, resource allocation, and facilitation based on established project management techniques • Proven hands-on experience in Risk Analysis • Exceptional communications skills, including the ability to listen effectively, present information, understand varied business concepts, and effectively communicate clearly and concisely … verbally and in writing • Experience interacting with individuals at all organizational levels, including interfacing with executive management • Excellent organizational, time management and interpersonal skills, strong attention to detail. Demonstrated ability to be proactive, planning and thinking about what's next • Team player and strong ability to work with other departments across the business • Excellent customer service skills with More ❯

security events and emerging threats associated with the product line you are managing and any dependencies; Act as the interface between CSIRT and Product teams as part of security incident activities; Deliver threat modelling and hunting to identify vulnerabilities in product design and provide control recommendations to mitigate those risks; Engage in architecture and design reviews to ensure product … with industry trends, best practices and regulatory standards that may impact product implementations; Support the engineering of control solutions where existing offerings are not available; Provide security expertise during incident and problem management. Produce threat intelligence briefings and other work products to share information across the organisation Respond to ad-hoc requests for platform security related guidance This role … weekend and on-call activities. Required Skills, Qualifications and Experience: Knowledge of: Working within the financial services industry, or other highly regulated industries in a technical role. Information security management, governance, and compliance principles, practices, laws, rules and regulations, e.g. NIST, ISO, NIS, DORA and GDPR; Information technology systems and processes, network infrastructure, data architecture, data processes and protocols More ❯

pre-sales engineering within a relevant sector. Experience in network technologies, and certification (NSE7, CCNA, CCNP, Network +, or similar). Experience in Cyber Security (Security Operations, Risk Mitigation, Incident Management, Vulnerability Management, or similar disciplines). Experience in Compliance and Governance (ISO (phone number removed), NIST, GDPR, Cyber Essentials, or similar frameworks). Can build and More ❯

digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

digital infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

back plans, performance tuning and testing. Requirements: Higher education with IT background (University degree is an asset). Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions). Solid knowledge and certification in ITIL v4. Knowledge of Linux and SQL. Business fluent in English (both … and orchestration platform. Experience with the transition of legacy environments into PaaS/SaaS oriented architectures. Responsibilities : E2e responsible for support services delivered to customers within telematics and traffic management business. Leads ITIL functions in charge of (INCM, CHM, PRBM, etc.), fulfils respective contractual deliverables per account. Establishes and maintains credible, professional relationships with clients, internal business lines, and …/across the entire organization. Takes vital lead role in the on-boarding of new clients and creation of new services and operations models. Provides input to commercial change management and supports upselling opportunities Our requirements : Minimum 6 years' experience at service management positions. Advanced knowledge of ITIL (ITIL v3/v4 certification is an asset) & Service management More ❯

systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange … Service) Bottomline MMCF SWIFT Alliance & Gateway SWIFT Webaccess services eg. RTGS/Enquiry Link SWIFT portal () admin SWIFT O2M - Online operations manager, certificate admin Crest Kondor+ or equivalent Treasury Management System Bloomberg Unix knowledge Database development skills Incident management experience Problem solving skills Familiarity with call logging systems Experience of dealing with business customers in an IT More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous improvement efforts across the organisation. Key Responsibilities: Oversees the daily operations of the IT Security team, ensuring service levels and internal objectives are consistently met. … security projects, aligning them with broader strategic objectives and deadlines. Contributes expert guidance into IT strategy and supports its implementation from a security standpoint. Owns the organisation's security incident response process, including investigation, reporting, and post-incident analysis. Assesses existing system security and proposes improvements to strengthen infrastructure resilience. Ensures the secure handling, processing, and transfer of … AWS). Experience with security frameworks and regulatory compliance, including ISO 27001 and GDPR. Demonstrated ability to lead, coach, and develop high-performing technical teams. Track record of managing incident response and conducting technical investigations. Confident multitasker with strong project delivery and organisational skills. Experience in performing or participating in IT security audits. Excellent communication skills, both verbal and More ❯

and continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About … you: Strong project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As More ❯

developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service. Systems installation/decommissioning (HSIN) Level 3 Service desk and incident management (USUP) Level 3 Problem management (PBMG) Level 3 System software (SYSP) Level 4 Change Management (CHMG) Level 3 Technical Specialism (TECH) Level 4 IT operations More ❯

Discipline and certifications such as A+, Network+, Cisco CCNA/CCNE, or equivalent. Knowledge of Windows, Mac, iOS, and Android. Experience documenting resolutions for knowledge bases. Knowledge of Identity Management (G-Suite, Azure AD, Okta). Familiarity with Cloud Environments (Azure, AWS) and POS systems (Square, NCR). Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice). … Knowledge of core networking (TCP/IP, VPN, SDWAN). Experience with project management tools (JIRA, Asana). Familiarity with software engineering tools (Github, Postman, Visual Studio Code). Understanding of APIs and Function Apps. Knowledge of Endpoint Configuration Management (Intune, JAMF, KACE). Quick learner, detail-oriented, and able to work independently or in teams. Strong organizational More ❯

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting and … Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting and … Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

runbooks. Lead efforts in observability, including metrics instrumentation, logging, and dashboards. Develop self-healing mechanisms for recurring production issues. Continuously reduce manual operational work ("toil") through scripting. Reliability Engineering & Incident Management ( 30%) Monitor health of trading systems with a goal of proactive failure prevention. Own and improve incident response, root cause analysis, and blameless post-mortems. Design … Skills, Knowledge and Expertise Experience, Knowledge & Skills 5+ years in a production-facing engineering role within finance or other mission-critical tech domains. Proven experience with automation, observability, and incident response in distributed systems. Comfort with scripting and systems programming (Python, Bash). Experience with config management and container orchestration tools. Strong communication and debugging skills, especially under More ❯