176 to 200 of 730 Incident Management Jobs in the UK

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is provided. Complete the … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

create: GRC solutions that align with each client's regulatory framework, risk assessment methodologies, and compliance objectives. Security Operations (SecOps) solutions within ServiceNow including incident response, vulnerability management, and security automation. Your skills and experience We're seeking a ServiceNow Developer with hands-on experience of GRC and …/or SecOps who wants to grow their career and delight customers. You will have: Experience in developing solutions with ServiceNow GRC: Integrated Risk Management (IRM) Implementation Experience in developing Security Operations using ServiceNow SecOps and associated products Experience in security domains such as Identity & Access Management, Vulnerability … Management, Security Monitoring, Incident Management, Platform, Network, and Application Security Broad experience across the Now Platform Good communication skills (written and speaking skills) Good attention to detail Eligibility checks If you are successfully offered a role at Capgemini, you will go through a series of pre-employment More ❯

services in Belfast and Edinburgh. Configuring, managing and supporting a wide range of business applications, including identity and access control management. Delivering Service Request, Incident, Change, Problem, Release & Deployment and Asset & Configuration Management services to ITIL Standards. Driving continuous improvement to enhance the services we offer our customers. … which will be assessed at sift and interview. (Please refer to the bullet points in bold below when writing your personal statement) Crisis/incident management - High level of personal resilience, remaining calm under pressure with the ability to think and act strategically. Inquisitive e.g. discovering and adopting … performing technical professionals. Leading an operational digital service of diverse technical professionals. Working within a 24/7/365 technical support environment. Budget management and forecasting. Data analysis and reporting. Contract and Supplier management. Microsoft 365 tools and adoption across an organisation. Service Now or similar systems and More ❯

the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service requests. You will be responsible for customer support and incident response. You will follow approved processes including incident management and request fulfilment to ensure a high level of customer service. PART TIME HOURS TO COVER THIS PATTERN: Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and … are handled and progressed within Service Level Agreements • Actively manage the Service Desk Queue • Ensure incidents are categorised, updated and assigned correctly • Ensure Major incident Management process is invoked promptly for high priority incidents • Manage VIP incidents/requests • Identify and implement Service improvements for the Service Desk More ❯

of experience in designing, analyzing, and troubleshooting distributed systems, and 2 years of experience leading projects and providing technical leadership. Experience in SRE or incident management/response environments. Preferred qualifications: Experience working in computing, distributed systems, storage, or networking. Experience in telemetry systems, incident and risk … up and running, ensuring our users have the best and fastest experience possible. Responsibilities Ensure Google Cloud Platform (GCP) stability and reliability through critical incident support, while driving high-quality customer outcomes and continuous cross-GCP team collaboration. Create training, end-to-end processes for incident management life-cycle and partnering with Cloud Support leadership team. Build systems and tooling to support Incident Response team improve visibility into state of Cloud, detection of large-scale issues, communications to customers, stakeholders and customer facing teams. Define and escalate risks in Cloud, reduce Major incident probabilities More ❯

of the ERP system Liaise with stakeholders to identify opportunities for system improvements and implement enhancements Optimise performance and user experience Perform effective change management, documenting changes to the system Develop work packages for future development and enhancements to the system to help improve the smooth operation of the … to attain and hold National Security Vetting to a minimum of SC level Desirable ITIL, CISA, CISSP an advantage but not required Expertise in incident management, troubleshooting, and system performance monitoring Experience with SAP S/4HANA Public Cloud edition Proficiency in SAP S/4HANA ERP System …/PI, CPI) beneficial, but not required Strong understanding of ERP system architecture and integration Experience with system monitoring tools and techniques Knowledge of incident management and problem-solving methodologies Able to manage multiple projects concurrently Strong analytical and problem solving skills, including demonstrated experience with root cause More ❯

Site Reliability Engineer Remote - Canada, Americas/Engineering We offer The Tyk API Management platform is helping to drive the connected world and power new products and services. We're changing the way that organisations connect any number of their systems and services.Whether internal, external, public or highly encrypted … continent - even Antarctica. Our Mission Tyk is on a mission to connect every system in the world. We've started by building an API Management platform. Total flexibility, default remote, radical responsibility If this sounds like an environment that you believe could work for you then read on to … look to you for new ideas, solutions and metrics on how we can improve the platform. You will also be our first line of incident management to our clients and will help define our response going forward. This is a great opportunity to become an integral part of More ❯

services in Belfast and Edinburgh. Configuring, managing and supporting a wide range of business applications, including identity and access control management. Delivering Service Request, Incident, Change, Problem, Release & Deployment and Asset & Configuration Management services to ITIL Standards. Driving continuous improvement to enhance the services we offer our customers. … which will be assessed at sift and interview. (Please refer to the bullet points in bold below when writing your personal statement) Crisis/incident management - High level of personal resilience, remaining calm under pressure with the ability to think and act strategically. Inquisitive e.g. discovering and adopting … performing technical professionals. Leading an operational digital service of diverse technical professionals. Working within a 24/7/365 technical support environment. Budget management and forecasting. Data analysis and reporting. Contract and Supplier management. Microsoft 365 tools and adoption across an organisation. Service Now or similar systems and More ❯

a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications … are reliable and resilient. This role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider … and dynamic team to build innovative ways of building and assessing operationally resilient technology services. Principal Accountabilities: Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks. Risk Assessment & Evaluation: Ensure compliance with governance policies, provide More ❯

You will need to login before you can apply for a job. Sector: Operations and Facilities Management Role: Analyst Contract Type: Permanent Hours: Full Time About this role You can work with us at one of the top FinTech companies. We sell our Aladdin platform to over 200 of … build-outs, and disaster recovery testing and planning. If any of this excites you, we want to talk to you. Team Overview The Service Management Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients), acting as a … that changes are fully completed, and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid in incident management and root cause analysis. Provide ongoing operational support for the Aladdin infrastructure. Support and fix both batch processing and interactive user applications More ❯

years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems). Incident management experience required, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned. Proficiency in two or more of the following … areas: Power capacity allocation for high and low-density racks. Incident management and resolution for outages related to M&E. Systems administration (Linux and/or Windows Servers). Data center design, commissioning, and operational best practices. Executing Method of Process (MOP) improvements. Exceptional problem-solving skills and … skills. Strong adherence to processes, assuming the role of a process champion. Effective relationship skills. Ability to work independently and proactively with minimal direct management oversight. Experience supporting large Enterprise customers in an Operations environment. Preferred Qualifications Bachelor's degree or relevant work experience. CNET CDCDP or CDCMP certification. More ❯

The purpose of the Security function is to bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Location Head Office in Wembley, Remote Required N/A Status Permanent, Full Time Role The purpose of the Security function is to … bring the organisation's operational, technical, and information security risks under explicit management control through the SOC services. Key Responsibilities Take ownership of all operational and technical processes including: Security risk management Information and security operational incident management Direct management and development of … SOC Team Incident investigation including root cause analysis, SIEM, SOAR, EDR Act as security incident manager for major security incidents (internal and external) Security assurance activities Quality & Compliance Maintain Cyber Essentials accreditations Maintain internal and external security standards Participate in external questionnaires and audits to maintain customer confidence More ❯

team of skilled professionals, overseeing the delivery of robust, secure and reliable ICT services across Norfolk and Suffolk Constabularies. As part of the Senior Management Team, you will participate in the design and delivery of the whole ICT business plan with specific responsibility for: Network provision including security and … be a part of a forward-thinking team that values innovation, collaboration, and professional growth. Key Responsibilities: Leadership and Strategy: Lead the coordination and management of multidisciplinary technical teams, cultivating a culture of excellence and collaboration. Operational Excellence: Manage large-scale ICT budgets with precision, drive performance monitoring and … ensure business continuity through advanced incident management and disaster recovery strategies. Innovation: Leverage your in-depth understanding of industry trends and technologies to guide our ICT infrastructure into the future. Engagement: Build and maintain strong relationships with stakeholders inside and outside the Constabularies, showcasing exceptional communication and influencing More ❯

team of skilled professionals, overseeing the delivery of robust, secure and reliable ICT services across Norfolk and Suffolk Constabularies. As part of the Senior Management Team, you will participate in the design and delivery of the whole ICT business plan with specific responsibility for: Network provision including security and … be a part of a forward-thinking team that values innovation, collaboration, and professional growth. Key Responsibilities: Leadership and Strategy: Lead the coordination and management of multidisciplinary technical teams, cultivating a culture of excellence and collaboration. Operational Excellence: Manage large-scale ICT budgets with precision, drive performance monitoring and … ensure business continuity through advanced incident management and disaster recovery strategies. Innovation: Leverage your in-depth understanding of industry trends and technologies to guide our ICT infrastructure into the future. Engagement: Build and maintain strong relationships with stakeholders inside and outside the Constabularies, showcasing exceptional communication and influencing More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and … teams. Responsibilities of the Incident Assurance Manager include: Manage end-to-end incident processes, ensuring swift resolution and minimal business disruption. Coordinate major incident response across partners and tech teams. Lead post-incident reporting and ensure key stakeholders are informed. Enhance incident workflows through automation … and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). More ❯

available, and performant, aligned with the IT Strategy. The role requires operating at SFIA levels 6 and 7 within Information Security and Technology Service Management disciplines, including: Developing and implementing an enterprise information security strategy aligned with business goals. Ensuring compliance between business strategies and information security. Providing expertise … technology service providers and oversee service delivery. Lead the development and maintenance of the security controls framework and compliance. Manage security operations, threat monitoring, incident response, and testing. Define and steer cybersecurity programs, ensuring industry best practices and emerging threats are addressed. Ensure renewal of key certifications like Cyber … Essentials+ and ISO27001. Participate in the Risk Committee. Collaborate on security policies, procedures, and standards across the IT estate. Lead incident management, response, and tabletop exercises. Oversee security awareness, training, and communication initiatives. Report on the effectiveness of security controls and compliance. Participate in security assessments, audits, and More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management, performance improvement and business advisory services. A&M delivers specialist operational, consulting and industry expertise to management and investors seeking to accelerate performance … Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for … that expectation, must be able to be self-sufficient and able to appropriately manage their own workload. Responsibilities: Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now) Analyse, diagnose, document, resolve or escalate reported issues and outages Assist other depts within IT; engineering/operations, and More ❯

supporting users within mid-large sized international corporate firms. Alvarez & Marsal (A&M) is a global professional services firm specializing in turnaround and interim management, performance improvement and business advisory services. A&M delivers specialist operational, consulting and industry expertise to management and investors seeking to accelerate performance … Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for … that expectation, must be able to be self-sufficient and able to appropriately manage their own workload. Responsibilities: Facilitating walk-ups ServiceDesk and utilizing incident knowledge base platform (Service Now) Analyse, diagnose, document, resolve or escalate reported issues and outages Assist other depts within IT; engineering/operations, and More ❯

release pipelines - CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology … recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

is part of the wider Enterprise Transformation capability practice. The ideal candidate will have expertise in business strategy, cloud adoption, innovation, and organizational change management to help clients achieve measurable business outcomes through cloud transformation. Key job responsibilities - Lead and deliver complex advisory engagements across business case development, IT … operating model design, governance, and organizational change management - Facilitate workshops and executive-level discussions to align stakeholders on cloud strategy and transformation roadmaps - Advise clients on the impact of cloud transformation, helping them develop and implement new digitally enabled business models that leverage cloud operating models. - Conduct assessments and … maturity of cloud operating model transformations, adjusting as needed to ensure success. - Deliver digitally enabled business outcomes using your skills in strategy development, service management, agile delivery, DevOps, business process mapping and organisational design. - Develop business cases and value propositions for cloud adoption and digital transformation initiatives - Design and More ❯