176 to 200 of 208 Incident Management Jobs in the UK

Administer help desk software Redirect problems to correct resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Inform management of recurring problems Stay current with system information, changes and update Provide onsite support and be able to communicate verbally with customers Training Digital Support Technician Level 3 Apprenticeship … Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance More ❯

drivers licence with reasonable means to a vehicle. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance … cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯

to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client More ❯

TDD, CI/CD and pairing using tools like Git and GitHub. Experience of operationally managing software components once live, including; observability, logging, metrics, error reporting, debugging and live incident management. Experience of working with sensitive personal data, ideally with an awareness of security and compliance standards. Experience working in/with cross-functional teams consisting of e.g. engineers More ❯

vital part of our vast operational roadside technology assets, which are crucial to maintaining a safe and reliable road network and improving the customer experience. As a Traffic Signal Incident Specialist, you will be a 'go-to' point of contact and systems expert in the TOC, leading and co-ordinating responses to technology incidents related to traffic signal faults … using the YUNEX UTC system. In this newly created role (which will be known internally as a UTC Incident Specialist), you will be responsible for: Leading the incident management process for traffic signal faults, using specialist knowledge of the service and the software tool Yunex UTC. Investigating and determining appropriate actions for traffic signals faults, including remotely … Stratos. About you. Excellent understanding and experience of monitoring, reporting and managing traffic signal faults and how they are resolved Strong knowledge and experience of working with traffic control incident systems; experience of using YUNEX UTC system is essential. Proven ability to work collaboratively with other stakeholders (e.g. traffic signal contractors) to resolve technology faults Ability to translate and More ❯

and adjacent commands to support the overall aim of lowering security risk. Work alongside colleagues from personnel and physical security to assess events and categorise them appropriately. Support senior management in the delivery of an effective and efficient departmental service, deputising where appropriate. Provide support, guidance, and expertise in relation to Incident Management, giving direction on vulnerability … identification and risk mitigation. Make recommendations and provide policy guidance to senior management in SOC related areas. Develop and build internal and external partnerships working collaboratively to foster good relations, including working with other government departments to further the SOC capabilities. Provide on the job training and knowledge transfer to enhance the skills of the junior Buyer permanent employee … SOC Analysts. Documentation: Ensure that all processes, incidents, and solutions are documented meticulously and in a legally. This is crucial for post-incident analysis, compliance, and audits. if you're interested in the above and would like to learn more, apply or reach out to Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

service offerings that can be offered to existing clients. Devise remediation plans for new cyber clients and industry groups. Expand AIG's offering to encompass all aspects of risk management: how to avoid, prevent, mitigate, legally transfer, and financially insure new and emerging risks of hazards discovered in engagements. Present high-level risk reviews and analyses to executive committees … ways to revise and improve the cyber risk engineering process. Research, identify, evaluate, select, and negotiate with Partners to expand the value-add services AIG brings to cyber risk management Ensure team is Identifying areas of weakness within applicant or renewing clients' controls and work with internal resources and external resources to create solutions to improve our clients' risk … thought leadership materials related to cyber security What you'll need to succeed Bachelor's Degree, Engineering degree a plus several years Security Experience Experience working in or with Incident Management teams will be viewed favourably Strong Technical Cybersecurity expertise focused on key risks notably ransomware tactics, techniques and procedures. Excellent cyber risk advisory skills to help clients More ❯

optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical … expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are More ❯

preferred), pipelines, and production code. Solid understanding of relational databases and data modelling (3NF & dimensional). Strong communication skills and ability to work across full project lifecycle. Experience with incident management, testing, and release processes. Nice to have: Familiarity with Redgate SQL Toolbelt, Visual Studio, and Team Foundation Services. Exposure to healthcare data, medical statistics, and clinical analytics. More ❯

is required to align with the rest of the ICT Department Day-to-day user support of over 4500+ employees across 11 companies in person, via email and phone Incident management, from logging through to resolution Request fulfilment, including but not limited to: Mobile provisioning Laptop provisioning Software requests Other user-specific requests Provide technical advice to employees More ❯

passion to identify or develop strategies to mitigate manual intervention going forward and have a track record of designing and implementing cloud best practices (e.g. architecting, provisioning, deployment, monitoring, incident management, continual service improvement, cost containment, etc.) - Ability to work globally PREFERRED QUALIFICATIONS - Experience as a Senior Solutions Architect/Consultant supporting Cloud workloads across a variety of More ❯

optimizing and managing our Microsoft Teams infrastructure to enhance collaboration and communication across the organization. Key responsibilities of the M365 Engineer: Administer, configure, and support Microsoft Teams , including policy management, governance, and troubleshooting. Develop and maintain PowerShell scripts to automate Teams administration and optimize operational efficiencies. Implement and manage Microsoft Teams Phone System (Telephony) , Direct Routing, and Operator Connect. … Integrate Microsoft Teams with third-party applications and ensure seamless interoperability. Monitor Teams performance, security, and compliance, implementing best practices for governance and data retention . Assist in incident management and problem resolution related to Teams and M365 services. Collaborate with cross-functional teams to train and support end-users on Teams features and best practices. Skills required … Proven experience in administering and configuring Microsoft Teams within an enterprise environment. Strong PowerShell scripting skills for automation and management tasks. Hands-on experience with Microsoft Teams Phone System, Direct Routing, and SBC configurations . Experience integrating Microsoft Teams with telephony systems (SIP Trunking, PBX, Operator Connect, Calling Plans, etc.). The M365 Engineer is required onsite 3 days More ❯

optimizing and managing our Microsoft Teams infrastructure to enhance collaboration and communication across the organization. Key responsibilities of the M365 Engineer: Administer, configure, and support Microsoft Teams , including policy management, governance, and troubleshooting. Develop and maintain PowerShell scripts to automate Teams administration and optimize operational efficiencies. Implement and manage Microsoft Teams Phone System (Telephony) , Direct Routing, and Operator Connect. … Integrate Microsoft Teams with third-party applications and ensure seamless interoperability. Monitor Teams performance, security, and compliance, implementing best practices for governance and data retention . Assist in incident management and problem resolution related to Teams and M365 services. Collaborate with cross-functional teams to train and support end-users on Teams features and best practices. Skills required … Proven experience in administering and configuring Microsoft Teams within an enterprise environment. Strong PowerShell scripting skills for automation and management tasks. Hands-on experience with Microsoft Teams Phone System, Direct Routing, and SBC configurations . Experience integrating Microsoft Teams with telephony systems (SIP Trunking, PBX, Operator Connect, Calling Plans, etc.). The M365 Engineer is required onsite 3 days More ❯

and procedures Maintaining the company's ISO27001 accreditation ensuring on-going maintenance and improvement of controls, documentation, and audit plans Oversee work relating to the firm’s ISO9001 (Quality Management) accreditation, which will involve working with the internal audit team to deliver the annual internal audit plan Coordinating external audits and following up on all audit-related actions. Conduct … to IT policies and data protection throughout the business Collaborate with senior colleagues to ensure IT Governance strategies align with business objectives Preparation of IT Governance reports for the Management Board Oversee IT aspects of third-party suppliers ensuring their practices are compliant Support IT incident management response process through investigation, recording and reporting Applicants are likely More ❯

/functionality/technologies that could be used to improve effectiveness, efficiency and user experience Support/provide input to develop the HRIS road map, change control processes and incident management frameworks. Provide technical content to support the development of materials to effectively train end-users on how to use Workday. You are someone who Applies creativity, curiosity … Has 3 or more years technical Workday experience, ideally with experience of configuring and using advanced compensation functionality. Functional knowledge in key HR competencies and processes including compensation, performance management, recruiting, learning & development, etc. More ❯

ll do Operations and Compliance: Coordinate and execute equipment or system switching procedures as required, ensuring seamless transitions and minimal disruption to data center operations. Provide solutions for site management and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Ensure all work is carried out within a 'safe system' and … maintenance and repair works as assigned by the Site Operations Management. Responsible for trouble shooting, assembly, and the day-to-day scheduling of Maintenance activities. On-call Duties and Incident Management: When applicable, On-call duty which includes monitoring and day-to-day infrastructure surveillance and inspections via regular site walks and monitoring the building management system. More ❯

mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and More ❯

mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and More ❯

troubleshoot technical issues, and deliver excellent customer service Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯

Resilience and Crisis Manager - Retail - 12 month contract - Inside IR35 - Watford - Hybrid A global retail organisation is seeking a skilled and experienced Resilience Manager to lead its Crisis Management and Business Continuity programs across international operations. This high-impact role is central to the company's Enterprise Resilience strategy, ensuring business continuity and effective response to critical incidents. You … ll be responsible for shaping and executing crisis response strategies, managing operational disruptions, and collaborating with stakeholders to protect and recover core business functions. As a Crisis Management Lead , you'll play a vital role in guiding the organisation through challenging events with clarity and confidence. Key Responsibilities Lead and evolve the global Crisis & Critical Incident Management … disruptions. Deliver training, workshops, and simulations to build crisis readiness. Collaborate with cross-functional teams to minimise loss and accelerate recovery. What You'll Bring Proven experience in crisis management , business continuity, or operational risk. Strong leadership and stakeholder engagement skills. Understanding of retail operations and resilience best practices is beneficial to have Join a team that thrives under More ❯

Key Responsibilities Provide hands-on support for LAN/WAN infrastructure across multiple sites Configure and troubleshoot Cisco switches and routers Assist with firewall rule changes and basic policy management (Palo Alto or similar) Support VPN and remote access solutions Monitor network performance and respond to alerts using tools like SolarWinds or PRTG Maintain accurate documentation of network configurations … and changes Participate in change and incident management processes Skills & Experience Experience in network support or engineering roles Strong understanding of TCP/IP, VLANs, routing protocols, and network diagnostics Experience with Cisco networking equipment (CCNA-level knowledge) Exposure to Palo Alto firewalls and/or Cisco ISE to implement wired and wireless network access control and micro More ❯

Months My client a leading Telecoms Company is looking for an Oracle DBA Administrator to join their Enterprise Cloud Services Infrastructure team. The successful candidate will be responsible for incident management and change implementation across key technical areas, with a focus on Oracle Database and MySQL Server technologies.This is a hybrid role with flexibility to work from either More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯