176 to 200 of 386 Incident Management Jobs in the UK

Umbrella Location: Exeter Job Description Responsible for supporting, managing, and maintaining single applications or full application services suites. Key tasks include monitoring, batch process management, and user/security administration. May also involve end-user computing tasks like technical troubleshooting, hardware maintenance, and collaborating with Incident or Problem … multi-disciplinary team supporting Vortex and its users. Assist with testing, verification, and feedback on Vortex system functionality. General Skill Requirements Configuration Management: Maintain secure application configurations and accurate documentation. Service Availability and Capacity Management: Oversee components to meet business requirements and KPIs. Change Management: Implement authorized ...

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable … Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high ...

leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering … Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments Strong incident-management, prioritisation ...

carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager. Typical Skills: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. … users Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General skill requirements include: Configuration Management Maintain secure configurations and accurate information. Service Availability and Capacity Management Manage service components to ensure they meet business needs and KPIs. Change Management ...

successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Design, implement, configure, and maintain BMC TrueSight Operations Management to deliver proactive monitoring across enterprise infrastructure, applications, cloud environments and network services. Develop and optimise monitoring policies, event correlation rules and alerting thresholds … enable early identification of performance issues. Install, upgrade, patch and support the TrueSight platform, including monitoring agents, Integration Services, Presentation Server, and Infrastructure Management components, ensuring platform stability and availability. Create operational dashboards and reporting solutions that provide real-time insight into system health, service availability, capacity trends, incident ...

following functions: Subject Access Requests (SAR) under the Data Protection Act 2018 Freedom of Information (FOI) requests under the FOI Act 2000 Records management: archiving of records, including filing, tracking, and the correct application of destruction schedules Confidentiality and Caldicott support Data Security and Protection Toolkit (DSPT) Incident management Information risk management Information security Data protection duties About us Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected. We have a wide portfolio which includes mental health, physical health, learning disability ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution.**Responsibilities … mechanisms required for safe AI workflows* Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance**Requirements*** 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

. Ensure that the Exchange email service is running at optimal performance by working with different teams, vendors, and partners globally. Support and lead incident management escalation and crisis calls related to Exchange technical issues impacting the email service globally. Support new email large-scale projects and initiatives … mailboxes to M365 Exchange Online. Solid working and engineering knowledge of Microsoft Exchange Server SE (automation, troubleshooting, high availability/disaster recovery, security management, patching) on large deployments. Additional Skills & Qualifications Working knowledge of Microsoft Active Directory and Active Directory PowerShell modules. Understanding of Microsoft Azure IaaS components (e.g. ...

complex multi-site network environment, supporting core infrastructure that underpins real-world production services. From routing, switching, peering, and BGP through to resilience planning, incident response, and infrastructure improvement projects, youll be heavily involved in both the day-to-day operation and long-term development of the network estate. … Juniper Junos Experience supporting complex network infrastructure across multi-site environments Strong understanding of switching, firewalls, WAN connectivity, IP networking, and routing policy management Experience with incident management, root cause analysis, and troubleshooting live production outages Strong documentation skills across network diagrams, SOPs, technical processes, and infrastructure ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request … Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...

enterprise applications and digital services. This is a senior hands‐on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable, secure … concepts into clear business outcomes and influencing strategic technology decisions. Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user … Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams ...

operations, improve cyber resilience and influence security awareness across a large and complex organisation. If you enjoy combining technical security expertise with threat intelligence, incident response and user engagement, this contract offers the opportunity to make a visible impact from day one. What's on Offer? £413.40 … Opportunity to work alongside experienced cyber security professionals within a mature security function. Broad, varied role covering Security Operations, Threat Intelligence, Security Awareness and Incident Response. A high-profile enterprise environment that will strengthen your CV. Immediate start with the potential for contract extension. The Role Working closely with ...

high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures. OCI IN As cloud investment in Northern Ireland continues to grow, companies and governments … Install, monitor, maintain, support, and optimize all production server hardware and software. Provide technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution ...

scale. This is a hybrid role, with two days a week expected in the London office. Main Duties and Responsibilities Strict IaC Management : Define, version, and manage multi-cloud GPU and CPU infrastructure strictly through modular, reusable Terraform. GitOps & GitFlow : Enforce rigorous GitFlow branching strategies, code reviews, and automated … Azure DevOps Pipelines : Design, build, and maintain secure, high-speed CI/CD pipelines within Azure DevOps to automate code promotion and MLOps workflows. Incident Management : Lead the response, containment, and resolution of critical platform outages, serving as a primary escalation point for high-priority cloud and infrastructure ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management ...

OWASP and secure SDLC practices. Collaborate with stakeholders to translate business needs into pragmatic technical solutions and delivery plans. Oversee CI/CD, environment management, and release governance; improve automation and developer experience. Support incident management and root‐cause analysis; establish monitoring and operational runbooks. Essential Skills … beneficial. Proficiency with CI/CD tools (Azure DevOps, GitHub Actions or similar), Git branching strategies, and automated testing. Strong understanding of content management, search, personalisation, analytics, and marketing technology concepts. Experience designing secure, scalable architectures, including authentication/authorisation (OAuth2/OIDC) and data protection. Excellent communication skills ...

Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote … mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. ...

Role: Identity and Access Management Lead Day Rate: Negotiable based on experience Initial Contract Duration: 6 Months Location: Leeds (Hybrid - you will need to be able to get to the Leeds office but there is a large degree of flexibility on frequency of days in the office) Fruition … currently recruiting for an experienced Identity and Access Management Lead for an initial 6 month contract. This role requires an experienced IAM professional who can own the IAM processes and be hands-on on two crucial IAM related projects. Key Responsibilities Ensure that user access (both privileged ...

core application to remain safe, performant, and fit for future needs. Communicate clearly with stakeholders, translating technical complexity into shared understanding. Support production incident management, debugging, monitoring, and continuous improvement. Embrace agile methodologies, user‐centred thinking, and a pragmatic approach to solving real business and engineering problems. Participate … data volume. Experience improving reliability, scalability, observability, and operational maturity in production systems. Experience in a DevOps culture: CI/CD pipelines, observability, incident response, and production ownership. Experience with platform capabilities supporting other engineering teams (shared services, deployment tooling, infrastructure abstractions, or internal developer workflows). A product ...

/CD pipelines and policy‐as‐code guardrails. Leverage AI agents extensively to automate and optimise platform work—provisioning, cost and performance optimisation, incident response, remediation and documentation. Prepare the infrastructure for AI agents as first‐class “engineers”: safe machine identities, scoped permissions, sandboxes, approval workflows and audit trails … zero‐trust security model across identity, network, workloads and data for both human and machine/agent identities; secure by default, least privilege, secrets management and continuous compliance. Apply SRE practices—SLOs/SLIs, observability, capacity planning, resilience and blameless incident management—to keep the platform reliable ...

users o Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required. General Skill Requirements: Configuration Management • Maintain secure configurations and accurate information. Service Availability and Capacity Management • Manage service components to ensure they meet business needs and KPIs. Change Management … under supervision. Continual Service Improvement • Understand process efficiency improvement techniques and common optimisation approaches. • Support activities that improve development processes. • Identify obvious process deficiencies. Incident Management • Identify and log incidents. • Gather required information and route incidents through the correct channels. Ownership and Initiative • Take ownership of issues until ...