176 to 200 of 479 Incident Management Jobs in the UK

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … tools. Develop, maintain and optimise CI/CD pipelines using tools such as GitLab CI, Jenkins, GitHub Actions or Cloud Build. Automate deployment, configuration management and operational processes using scripting languages such as Python, Bash or PowerShell. Manage GCP services, including Google Kubernetes Engine (GKE), Compute Engine, Cloud Storage ...

Workplace capability, service roadmap and associated services, translating Group Digital strategy into measurable business outcomes. Lead delivery of workplace services, ensuring performance, governance, risk management and continual improvement. Communicate service performance, risks and opportunities through clear, data-driven reporting. Lead end-user support, workplace technology and Digital Employee Experience … services across the organisation. Drive operational excellence across service management processes, including incident, request, problem and major incident management. Leverage data, telemetry and platforms such as Nexthink to proactively improve user experience and service performance. Oversee lifecycle management of laptops, mobile devices, peripherals and associated endpoint ...

manage technical debt, FinOps optimisation opportunities and SecOps improvements- Establish and maintain technical governance throughout the product lifecycle- Engage with Information Assurance, Policy, Information Management and other stakeholders to ensure compliance with legal, regulatory and organisational requirements- Shape and deliver capabilities aligned with the technical strategy and roadmap- Coordinate … lead technical incident response activities, ensuring effective resolution and continuous improvement- Contribute to and support wider client initiatives as required- Support requirements gathering and shaping of new/existing capabilities. Required qualifications to be successful in this role:- Architecture Experience: Proven experience in software or solution architecture at SFIA ...

manage technical debt, FinOps optimisation opportunities and SecOps improvements- Establish and maintain technical governance throughout the product lifecycle- Engage with Information Assurance, Policy, Information Management and other stakeholders to ensure compliance with legal, regulatory and organisational requirements- Shape and deliver capabilities aligned with the technical strategy and roadmap- Coordinate … lead technical incident response activities, ensuring effective resolution and continuous improvement- Contribute to and support wider client initiatives as required- Support requirements gathering and shaping of new/existing capabilities. Required qualifications to be successful in this role:- Architecture Experience: Proven experience in software or solution architecture at SFIA ...

backup/recovery and disaster recovery experience. Experience supporting large-scale, business-critical enterprise systems, ideally in banking or financial services. Practical experience with incident management, problem management, change control and ITIL-aligned operations. NICE TO HAVE IBM OMEGAMON or equivalent Mainframe performance monitoring tools. Experience supporting ...

backup/recovery and disaster recovery experience. Experience supporting large-scale, business-critical enterprise systems, ideally in banking or financial services. Practical experience with incident management, problem management, change control and ITIL-aligned operations. NICE TO HAVE IBM OMEGAMON or equivalent Mainframe performance monitoring tools. Experience supporting ...

will be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you'll be doing: Lead or coordinate incident managementrelated to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled mannerProvide clear communication to stakeholders during incidents … including business impact, status updates, actions being taken, and next stepsSupport post-incident review, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processesLead the planning and coordination of monthly local changes and bi-annual global releases, ensuring activity is prioritised, governed ...

inclusive, psychologically safe environment; with leadership tailored to individual strengths and motivations. Platform Engineering, Operations & Reliability Cloud platform and key services are reliable, incident detection and resolution are smooth due to proactive monitoring, well‐maintained alerts/logs, and complete observability coverage. Platform resilience and DR planning/testing … operational, working across the business with validated requirements and outcomes. Backup, restore and resilience mechanisms are regularly tested, ensuring the platform can recover predictably. Incident management processes are consistently followed, including timely post‐incident reviews (PIRs) and completion of follow‐up actions. On‐call is well staffed ...

Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

Strong Administration across Microsoft 365, Intune, Exchange Online, SharePoint, MS Teams & associated Microsoft Applications. Microsoft Entra ID/Active Directory: User Administration, identity & access management, security groups, permissions, authentication & Group Policy. Microsoft Intune/Endpoint Management: Experience with device enrolment, configuration profiles, application deployment, compliance policies & endpoint management … Network Connectivity, switches, Wireless Access Points, TCP/IP, DNS & DHCP. IT Security: Supporting endpoint security, access controls, system updates, patch management & IT security best practices. Helpdesk & Incident Management: Managing and prioritising IT Support requests, troubleshooting incidents, maintaining technical documentation & ensuring timely resolution. End-User Computing: Supporting ...

security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key ResponsibilitiesService DeliveryManage and oversee SOC operations and delivery of managed security services … clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. Conduct regular reviews and contribute ...

security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key ResponsibilitiesService DeliveryManage and oversee SOC operations and delivery of managed security services … clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. Conduct regular reviews and contribute ...

will build and lead the team, taking accountability for the availability, security and evolution of the platform desktop service. This is a hands-on management roles requiring strong technical knowledge of Linux environments. You will stay close to the build pipeline, provisioning tooling and security posture, enabling … objectives, feedback and career developmentManaging service performance, including availability, estate health, patching , provisioning and user experienceOwning the support model, including service levels, request and incident management and escalation pathsBalancing operational demands with planned engineering work and longer-term prioritiesDelivering the estate roadmap across image builds, provisioning tooling, automation ...

remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills … Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience ...

Analyst, Product Manager, Managed Security Services, SEO teams, Product teams and Platform Engineering teams, this role owns the design, implementation and operation of traffic management and content protection controls. The role is responsible for ensuring Springer Nature can maximise discoverability while protecting content, platform performance and future business models. … content extraction and abusive traffic. Own the lifecycle of traffic protection controls including design, testing, deployment, tuning, validation and retirement. Implement rate-limiting, bot-management and traffic-shaping strategies aligned to business objectives and platform requirements. Ensure protection controls are effective without negatively impacting legitimate discoverability, accessibility or customer ...

produce Continuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration – Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation – Create solutions to automate the scheduling and scaling of application workloads Cloud Management – Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management – Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving – The DevOps engineer is often the first port ...

produce Continuous Deployment – Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration – Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation – Create solutions to automate the scheduling and scaling of application workloads Cloud Management – Skilled … design, deployment and management of Public or Private Cloud environments Configuration Management – Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving – The DevOps engineer is often the first port ...

Server and other legacy databases. You'll be responsible for ensuring database platforms remain secure, resilient and high-performing through proactive monitoring, incident management, backup and recovery activities, upgrades and platform maintenance. Key Responsibilities Administration and support of enterprise database platforms, primarily Oracle. Database monitoring, performance optimisation … capacity management. Backup, recovery and disaster recovery management using RMAN. Incident investigation and resolution across production environments. Database patching, upgrades and infrastructure changes. Supporting automation and operational improvement initiatives. Assisting with database migrations and cloud transformation projects. Working closely with infrastructure, application and security teams. Participation ...

Server and other legacy databases. You'll be responsible for ensuring database platforms remain secure, resilient and high-performing through proactive monitoring, incident management, backup and recovery activities, upgrades and platform maintenance. Key Responsibilities Administration and support of enterprise database platforms, primarily Oracle. Database monitoring, performance optimisation … capacity management. Backup, recovery and disaster recovery management using RMAN. Incident investigation and resolution across production environments. Database patching, upgrades and infrastructure changes. Supporting automation and operational improvement initiatives. Assisting with database migrations and cloud transformation projects. Working closely with infrastructure, application and security teams. Participation ...

data that supports frontline operations and strategic decision-making. Owning the technical lifecycle of data products, from initial concept and design through to delivery, incident management and BAU support. Working with Data Scientists and Machine Learning Engineers to deploy machine learning and AI use cases into production. Building … automation across CI/CD pipelines, testing, infrastructure management, release processes and configuration. Overseeing technical priorities, resource allocation and delivery estimates across the data product portfolio. Working with Product Owners, Delivery Managers and business stakeholders to resolve technical challenges and deliver agreed outcomes. Supporting pilot and innovation activity across ...